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Good morning. This is Maureen from Airtel tech support. How can I assist you to mhmm? You registered the number from India?\n\nYeah. Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, Yes. Since we're not connected with other Airtel, we cannot help you with that as we don't have their customer support or we're not affiliated with them also. We're a different company.\n\nMhmm. Yeah. Yeah. Unfortunately, we don't have Yes. Yeah.\n\nYeah. Actually, our other team do not don't know the number of Hertel India also as, yeah, we're not connected. We don't have idea about their company. Okay. Yeah.\n\nSorry for that. Have a great day. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.4399999,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.09903424978256226},{"text":"Good morning.","start":2.0,"end":2.6399999,"sentiment":"positive","sentiment_score":0.35520897805690765},{"text":"This is Maureen from Airtel tech support.","start":2.6399999,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.25487818462508066},{"text":"How can I assist you to mhmm?","start":6.48,"end":8.5,"sentiment":"neutral","sentiment_score":0.13394308515957423},{"text":"You registered the number from India?","start":28.08,"end":30.18,"sentiment":"neutral","sentiment_score":0.0070940519993503886}],"sentiment":"neutral","sentiment_score":0.15538110462543758,"num_words":23,"start":1.4399999,"end":30.18},{"sentences":[{"text":"Yeah.","start":32.4,"end":32.9,"sentiment":"neutral","sentiment_score":0.011647650972008703},{"text":"Since we are Airtel Australia, we only service Australian phone numbers.","start":33.36,"end":37.62,"sentiment":"neutral","sentiment_score":-0.03687770512293686},{"text":"Unfortunately, Yes.","start":38.4,"end":97.805,"sentiment":"neutral","sentiment_score":-0.0723704844713211},{"text":"Since we're not connected with other Airtel, we cannot help you with that as we don't have their customer support or we're not affiliated with them also.","start":97.805,"end":109.745,"sentiment":"negative","sentiment_score":-0.36216461106582926},{"text":"We're a different company.","start":110.03,"end":110.85,"sentiment":"neutral","sentiment_score":-0.2351224347949028}],"sentiment":"neutral","sentiment_score":-0.2501707180506653,"num_words":45,"start":32.4,"end":110.85},{"sentences":[{"text":"Mhmm.","start":114.509995,"end":114.99,"sentiment":"neutral","sentiment_score":-0.0541568361222744},{"text":"Yeah.","start":114.99,"end":115.49,"sentiment":"neutral","sentiment_score":-0.06080593913793564},{"text":"Yeah.","start":120.189995,"end":120.689995,"sentiment":"neutral","sentiment_score":-0.0962262749671936},{"text":"Unfortunately, we don't have Yes.","start":120.909996,"end":160.80501,"sentiment":"neutral","sentiment_score":-0.2079044185578823},{"text":"Yeah.","start":182.38501,"end":182.705,"sentiment":"neutral","sentiment_score":-0.1111219972372055}],"sentiment":"neutral","sentiment_score":-0.15131479336155784,"num_words":9,"start":114.509995,"end":182.705},{"sentences":[{"text":"Yeah.","start":182.705,"end":183.205,"sentiment":"neutral","sentiment_score":-0.1125948503613472},{"text":"Actually, our other team do not don't know the number of Hertel India also as, yeah, we're not connected.","start":183.585,"end":194.24,"sentiment":"neutral","sentiment_score":-0.23594289625945844},{"text":"We don't have idea about their company.","start":196.7,"end":198.95999,"sentiment":"neutral","sentiment_score":-0.2960355154105595},{"text":"Okay.","start":205.5,"end":206.0,"sentiment":"neutral","sentiment_score":-0.01614271104335785},{"text":"Yeah.","start":206.22,"end":206.62,"sentiment":"neutral","sentiment_score":-0.02375977113842964}],"sentiment":"neutral","sentiment_score":-0.23129865411540557,"num_words":29,"start":182.705,"end":206.62},{"sentences":[{"text":"Sorry for that.","start":206.62,"end":207.68,"sentiment":"neutral","sentiment_score":-0.08664471407731374},{"text":"Have a great day.","start":208.11888,"end":209.07887,"sentiment":"neutral","sentiment_score":0.19485975801944733},{"text":"Bye.","start":209.07887,"end":209.57887,"sentiment":"neutral","sentiment_score":-0.09242678433656693}],"sentiment":"neutral","sentiment_score":0.053384763188660145,"num_words":8,"start":206.62,"end":209.57887}]}}]},{"alternatives":[{"transcript":"Hello. Hi. I'm actually roaming here in Australia with an Airtel SIM card, and it's been disconnected. So I'm just wondering what's the best way for me to get it reactivated. Yes. Yeah. I do understand that. Could you just please help me? Just listen to me out. Okay? I've tried every possible avenue with Airtel, but the only way to contact them is through that one to one number. And I cannot call one to one because my phone is disconnected. My Airtel number is disconnected. So, like, all I want is for someone here in Airtel to help me connect to a customer service person because I'm I'm just not able even the emails that I send, they they keep sending me an auto reply saying that your email address is not registered with us. So I'm just not able to get through to someone. All I need help with is to get through to a human being who I can talk to and explain this problem. I I just am not successful in doing that. So I would appreciate if you could help me with that. You're a different company. You have no contact with any customer support in India at all? I'm completely at a loss here because they've just disconnected my number, and I'm not able to get through or find out anything. Like, I'm not able to get any communication through, and so I googled and I found your number here locally. So I was hoping that you guys have some at least a list of numbers that you guys can call from international and get in, and I'm happy to call those numbers. Could you check with anyone else in your office and see if there is a way for me to connect to them? Because I'm I'm just, like, I'm at a loss without that number. I get all my banking codes and all of that from that, and I'm not able to log in to any banking or anything. Okay. Alright. Thanks. 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Hi. I'm actually roaming here in Australia with an Airtel SIM card, and it's been disconnected. So I'm just wondering what's the best way for me to get it reactivated. Yes.\n\nYeah. I do understand that. Could you just please help me? Just listen to me out. Okay?\n\nI've tried every possible avenue with Airtel, but the only way to contact them is through that one to one number. And I cannot call one to one because my phone is disconnected. My Airtel number is disconnected. So, like, all I want is for someone here in Airtel to help me connect to a customer service person because I'm I'm just not able even the emails that I send, they they keep sending me an auto reply saying that your email address is not registered with us. So I'm just not able to get through to someone.\n\nAll I need help with is to get through to a human being who I can talk to and explain this problem. I I just am not successful in doing that. So I would appreciate if you could help me with that. You're a different company. You have no contact with any customer support in India at all?\n\nI'm completely at a loss here because they've just disconnected my number, and I'm not able to get through or find out anything. Like, I'm not able to get any communication through, and so I googled and I found your number here locally. So I was hoping that you guys have some at least a list of numbers that you guys can call from international and get in, and I'm happy to call those numbers. Could you check with anyone else in your office and see if there is a way for me to connect to them? Because I'm I'm just, like, I'm at a loss without that number.\n\nI get all my banking codes and all of that from that, and I'm not able to log in to any banking or anything. Okay. Alright. Thanks. No problem.","paragraphs":[{"sentences":[{"text":"Hello.","start":6.8799996,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.11223891377449036},{"text":"Hi.","start":8.72,"end":9.22,"sentiment":"neutral","sentiment_score":0.021398182958364487},{"text":"I'm actually roaming here in Australia with an Airtel SIM card, and it's been disconnected.","start":9.76,"end":19.885,"sentiment":"neutral","sentiment_score":-0.04277363220850627},{"text":"So I'm just wondering what's the best way for me to get it reactivated.","start":21.145,"end":25.805,"sentiment":"neutral","sentiment_score":-0.02107423889849867},{"text":"Yes.","start":30.99,"end":31.49,"sentiment":"neutral","sentiment_score":0.020819492638111115}],"sentiment":"neutral","sentiment_score":-0.024443351197987795,"num_words":32,"start":6.8799996,"end":31.49},{"sentences":[{"text":"Yeah.","start":38.75,"end":38.989998,"sentiment":"neutral","sentiment_score":-0.07278012484312057},{"text":"I do understand 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Good morning. This is Maureen from Airtel tech support. How can\n\nChannel 1: Hello.\n\nChannel 0: I assist you to mhmm?\n\nChannel 1: Hi. I'm actually roaming here in Australia with an Airtel SIM card, and it's been disconnected. So I'm just wondering what's the best way for me to get it reactivated.\n\nChannel 0: You registered the number from India?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately,\n\nChannel 1: Yeah. I do understand that. Could you just please help me? Just listen to me out. Okay?\n\nI've tried every possible avenue with Airtel, but the only way to contact them is through that one to one number. And I cannot call one to one because my phone is disconnected. My Airtel number is disconnected. So, like, all I want is for someone here in Airtel to help me connect to a customer service person because I'm I'm just not able even the emails that I send, they they keep sending me an auto reply saying that your email address is not registered with us. So I'm just not able to get through to someone.\n\nAll I need help with is to get through to a human being who I can talk to and explain this problem. I I just am not successful in doing that. So I would appreciate if you could help me\n\nChannel 0: Yes. Since we're not connected\n\nChannel 1: with\n\nChannel 0: with other Airtel,\n\nChannel 1: that.\n\nChannel 0: we cannot help you with that as we don't have their customer support or we're not affiliated with them also. We're a different company.\n\nChannel 1: You're a different company.\n\nChannel 0: Mhmm.\n\nChannel 1: You\n\nChannel 0: Yeah.\n\nChannel 1: have no contact with any customer support in India at all?\n\nChannel 0: Yeah. Unfortunately, we don't have\n\nChannel 1: I'm completely at a loss here because they've just disconnected my number, and I'm not able to get through or find out anything. Like, I'm not able to get any communication through, and so I googled and I found your number here locally. So I was hoping that you guys have some at least a list of numbers that you guys can call from international and get in, and I'm happy to call those numbers. Could you check\n\nChannel 0: Yes.\n\nChannel 1: with anyone else in your office and see if there is a way for me to connect to them? Because I'm I'm just, like, I'm at a loss without that number. I get all my banking codes and all of that from that, and I'm not able to log in to any banking or anything.\n\nChannel 0: Yeah. Yeah. Actually, our other team do not don't know the number of Hertel India also as, yeah, we're not connected. We don't have idea about their company.\n\nChannel 1: Okay. Alright.\n\nChannel 0: Okay. Yeah. Sorry for that.\n\nChannel 1: Thanks. No\n\nChannel 0: Have a great\n\nChannel 1: problem.\n\nChannel 0: day. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.4399999,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.09903424978256226},{"text":"Good morning.","start":2.0,"end":2.6399999,"sentiment":"positive","sentiment_score":0.35520897805690765},{"text":"This is Maureen from Airtel tech support.","start":2.6399999,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.25487818462508066},{"text":"How can","start":6.48,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.21534103900194168}],"sentiment":"neutral","sentiment_score":0.25202346468965214,"channel":0,"num_words":12,"start":1.4399999,"end":6.8799996},{"sentences":[{"text":"Hello.","start":6.8799996,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.11223891377449036}],"sentiment":"neutral","sentiment_score":0.11223891377449036,"channel":1,"num_words":1,"start":6.8799996,"end":7.3799996},{"sentences":[{"text":"I assist you to 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great","start":208.11888,"end":208.59888,"sentiment":"neutral","sentiment_score":0.22948185602823892}],"sentiment":"neutral","sentiment_score":0.22948185602823892,"channel":0,"num_words":3,"start":208.11888,"end":208.59888},{"sentences":[{"text":"problem.","start":208.41895,"end":208.91895,"sentiment":"neutral","sentiment_score":0.1251712143421173}],"sentiment":"neutral","sentiment_score":0.1251712143421173,"channel":1,"num_words":1,"start":208.41895,"end":208.91895},{"sentences":[{"text":"day.","start":208.59888,"end":209.07887,"sentiment":"neutral","sentiment_score":0.09099346399307252},{"text":"Bye.","start":209.07887,"end":209.57887,"sentiment":"neutral","sentiment_score":-0.09242678433656693}],"sentiment":"neutral","sentiment_score":-0.0007166601717472007,"channel":0,"num_words":2,"start":208.59888,"end":209.57887}]},"summary":{"result":"success","short":"A customer from Airtel is having trouble reactivating their SIM card because their phone is disconnected. The customer service representative tells them they cannot help them with that and suggests they call a different company. The customer is at a loss without a contact with customer support in India and asks the representative to check if they can connect them to someone."},"intents":{"segments":[{"text":"I'm actually roaming here in Australia with an Airtel SIM card, and it's been disconnected. So I'm just wondering what's the best way for me to get it reactivated.","start_word":19,"end_word":47,"intents":[{"intent":"Reactivate airtel sm card","confidence_score":0.039495565}]},{"text":"So, like, all I want is for someone here in Airtel to help me connect to a customer service person because I'm I'm just not able even the emails that I send, they they keep sending me an auto reply saying that your email address is not registered with us. So I'm just not able to get through to someone. All I need help with is to get through to a human being who I can talk to and explain this problem.","start_word":123,"end_word":204,"intents":[{"intent":"Connect to customer service","confidence_score":0.14720169}]},{"text":"with anyone else in your office and see if there is a way for me to connect to them? Because I'm I'm just, like, I'm at a loss without that number. I get all my banking codes and all of that from that, and I'm not able to log in to any banking or anything. Yeah. Yeah.","start_word":359,"end_word":415,"intents":[{"intent":"Request help with number connection","confidence_score":0.0018425821}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.09903424978256226},{"text":"Good morning.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.34300345182418823},{"text":"This is Maureen from Airtel tech support. How can I Hello. assist you to mhmm? Hi. I'm actually roaming here in Australia with an Airtel SIM card, and it's been disconnected. So I'm just wondering what's the best way for me to get it reactivated. You registered the number from India? Yes. Yeah. Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, Yeah. I do understand that. Could you just please help me? Just listen to me out. Okay? I've tried every possible avenue with Airtel, but the only way to contact them is through that one to one number.","start_word":3,"end_word":105,"sentiment":"neutral","sentiment_score":-0.032408423721790314},{"text":"And I cannot call one to one because my phone is disconnected. My Airtel number is disconnected. So, like, all I want is for someone here in Airtel to help me connect to a customer service person because I'm I'm just not able even the emails that I send, they they keep sending me an auto reply saying that your email address is not registered with us. So I'm just not able to get through to someone.","start_word":106,"end_word":182,"sentiment":"negative","sentiment_score":-0.4331609010696411},{"text":"All I need help with is to get through to a human being who I can talk to and explain this problem.","start_word":183,"end_word":204,"sentiment":"neutral","sentiment_score":-0.23547613620758057},{"text":"I I just am not successful in doing that.","start_word":205,"end_word":213,"sentiment":"negative","sentiment_score":-0.6450791358947754},{"text":"So I would appreciate if you could help me Yes. Since we're not connected with with other Airtel, that.","start_word":214,"end_word":232,"sentiment":"neutral","sentiment_score":-0.14884822070598602},{"text":"we cannot help you with that as we don't have their customer support or we're not affiliated with them also.","start_word":233,"end_word":252,"sentiment":"negative","sentiment_score":-0.39730513095855713},{"text":"We're a different company. You're a different company. Mhmm. You Yeah. have no contact with any customer support in India at all? Yeah.","start_word":253,"end_word":275,"sentiment":"neutral","sentiment_score":-0.14740915596485138},{"text":"Unfortunately, we don't have I'm completely at a loss here because they've just disconnected my number, and I'm not able to get through or find out anything.","start_word":276,"end_word":302,"sentiment":"negative","sentiment_score":-0.4368250370025635},{"text":"Like, I'm not able to get any communication through, and so I googled and I found your number here locally. So I was hoping that you guys have some at least a list of numbers that you guys can call from international and get in, and I'm happy to call those numbers. Could you check Yes. with anyone else in your office and see if there is a way for me to connect to them?","start_word":303,"end_word":377,"sentiment":"neutral","sentiment_score":0.012328771874308586},{"text":"Because I'm I'm just, like, I'm at a loss without that number. I get all my banking codes and all of that from that, and I'm not able to log in to any banking or anything.","start_word":378,"end_word":413,"sentiment":"negative","sentiment_score":-0.3547974228858948},{"text":"Yeah. Yeah. Actually, our other team do not don't know the number of Hertel India also as, yeah, we're not connected. We don't have idea about their company. Okay. Alright. Okay. Yeah. Sorry for that. Thanks. No Have a great problem. day. Bye.","start_word":414,"end_word":456,"sentiment":"neutral","sentiment_score":-0.12752920181252236}],"average":{"sentiment":"neutral","sentiment_score":-0.19122221082113025}}}}