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Okay. Hang on. Hello, ma'am? Yeah. Thank you for waiting. Upon checking the address, is there an current Internet service provider connected at the address? Okay. I see. Because the address is still not available, but we can request a churn. Like, we can still activate it, but we just wanted to confirm so that we can't we cannot bypass the previous ISP. Mhmm. So yeah. Mhmm. So upon checking the address, it's available under Supa Network. Yeah. We can activate the service. So our activation takes within twenty four hours once we receive the order. So your order is super standard and twelve month contract. And upon checking, the payment has failed. So if ever accounts department will going to invoice you for the upfront payment for us to proceed with the activation. Or do you want Yeah. That's correct. So do you want to process the payments via phone call, or you just want to send you an invoice? Okay. Inform our accounts department to them to send you an invoice. And for the router router delivery, do you want it to be standard or express standard usually takes? Okay. That is $20, and that usually takes three to five business days to arrive at your address. The router is free, but you need to settle the delivery. Yeah. The the delivery fee. No need to return the router as long as the twelve month contract is fulfilled. But if ever you'll be canceling within the contract term, there's a $132 cancellation fee, plus you will be billed for the final month of service and any outstanding balance, including the price of the router, if ever. Mhmm. Delivery charge. Yeah. We can check the router if it's compatible. Can I have the make and model of the router for me to check? Sure. Because we need a router that is compatible with optic fiber upgrade connection for it to establish the service. Mhmm. Archer a x c 20. Okay. Is it okay if I put you on hold? Let me just check the router. Hello, Yes. Thank you for waiting. So upon checking the router, it has a PPPoE configuration that that we will be needing first to establish a connection. So you you mentioned that you used that from your previous ISP? Yeah. So it's still not guaranteed that yeah. It's still not guaranteed that we can establish a connection because we also there's also issue, like, from other customer that we cannot establish the service. Might be it's still locked with the previous ISP or for some reason, it cannot establish the credentials that we provided. So if ever after Yeah. Yeah. Yeah. That's what we're doing. Mhmm. Yeah. That's what we're going to do. We're going to try first your router. Once the activation is successful, I'm going to send you an email instruction, or I can also walk you through via phone call if you need assistance. And if it did not work, we're we can just provide you the free one, then we'll send an invoice for the delivery fee. Yeah. Mhmm. Okay. So yeah. So since you opted for the twelve month contract, there's a 15 percent discount for the first six months. Yeah. And first monthly. Yeah. So inform our accounts department for them to send you an invoice for the front payment for the plan, the standard plan, and let me just check. Yeah. For the standard plan only since you opted for the twelve month contract, that is free for free only. Then once the payment is set up, yeah, we'll then proceed with the activation and send you an email instruction on how to set up your own router. Okay. Then yeah. And if you run into any issues setting it up, just give us a callback so we can assist you over the phone. Yeah. Okay then. I'll get back to you. I'll message you once the activation is successful and email. Okay. Bye for now. You're welcome. 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Good afternoon. This is Maureen from Airtel tech support. Yeah. Mhmm.\n\nOkay. I see. Am I speaking with Nolong Yuan? Yeah. Okay.\n\nIs it okay if I put you on hold? Let me just check the address. Okay. Hang on. Hello, ma'am?\n\nYeah. Thank you for waiting. Upon checking the address, is there an current Internet service provider connected at the address? Okay. I see.\n\nBecause the address is still not available, but we can request a churn. Like, we can still activate it, but we just wanted to confirm so that we can't we cannot bypass the previous ISP. Mhmm. So yeah. Mhmm.\n\nSo upon checking the address, it's available under Supa Network. Yeah. We can activate the service. So our activation takes within twenty four hours once we receive the order. So your order is super standard and twelve month contract.\n\nAnd upon checking, the payment has failed. So if ever accounts department will going to invoice you for the upfront payment for us to proceed with the activation. Or do you want Yeah. That's correct. So do you want to process the payments via phone call, or you just want to send you an invoice?\n\nOkay. Inform our accounts department to them to send you an invoice. And for the router router delivery, do you want it to be standard or express standard usually takes? Okay. That is $20, and that usually takes three to five business days to arrive at your address.\n\nThe router is free, but you need to settle the delivery. Yeah. The the delivery fee. No need to return the router as long as the twelve month contract is fulfilled. But if ever you'll be canceling within the contract term, there's a $132 cancellation fee, plus you will be billed for the final month of service and any outstanding balance, including the price of the router, if ever.\n\nMhmm. Delivery charge. Yeah. We can check the router if it's compatible. Can I have the make and model of the router for me to check?\n\nSure. Because we need a router that is compatible with optic fiber upgrade connection for it to establish the service. Mhmm. Archer a x c 20. Okay.\n\nIs it okay if I put you on hold? Let me just check the router. Hello, Yes. Thank you for waiting. So upon checking the router, it has a PPPoE configuration that that we will be needing first to establish a connection.\n\nSo you you mentioned that you used that from your previous ISP? Yeah. So it's still not guaranteed that yeah. It's still not guaranteed that we can establish a connection because we also there's also issue, like, from other customer that we cannot establish the service. Might be it's still locked with the previous ISP or for some reason, it cannot establish the credentials that we provided.\n\nSo if ever after Yeah. Yeah. Yeah. That's what we're doing. Mhmm.\n\nYeah. That's what we're going to do. We're going to try first your router. Once the activation is successful, I'm going to send you an email instruction, or I can also walk you through via phone call if you need assistance. And if it did not work, we're we can just provide you the free one, then we'll send an invoice for the delivery fee.\n\nYeah. Mhmm. Okay. So yeah. So since you opted for the twelve month contract, there's a 15 percent discount for the first six months.\n\nYeah. And first monthly. Yeah. So inform our accounts department for them to send you an invoice for the front payment for the plan, the standard plan, and let me just check. Yeah.\n\nFor the standard plan only since you opted for the twelve month contract, that is free for free only. Then once the payment is set up, yeah, we'll then proceed with the activation and send you an email instruction on how to set up your own router. Okay. Then yeah. And if you run into any issues setting it up, just give us a callback so we can assist you over the phone.\n\nYeah. Okay then. I'll get back to you. I'll message you once the activation is successful and email. Okay.\n\nBye for now. You're welcome. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.39999998,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.13832102715969086},{"text":"Good afternoon.","start":0.71999997,"end":1.52,"sentiment":"positive","sentiment_score":0.3833937495946884},{"text":"This is Maureen from Airtel tech support.","start":1.52,"end":3.86,"sentiment":"neutral","sentiment_score":0.2645240958247866},{"text":"Yeah.","start":4.56,"end":5.06,"sentiment":"neutral","sentiment_score":0.08685541152954102},{"text":"Mhmm.","start":6.72,"end":7.22,"sentiment":"neutral","sentiment_score":0.05170635133981705}],"sentiment":"neutral","sentiment_score":0.24127824666599432,"num_words":12,"start":0.39999998,"end":7.22},{"sentences":[{"text":"Okay.","start":33.7,"end":33.940002,"sentiment":"neutral","sentiment_score":0.0013960422948002815},{"text":"I see.","start":33.940002,"end":34.6,"sentiment":"neutral","sentiment_score":-0.003418971784412861},{"text":"Am I speaking with Nolong 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price of the router, if ever.","start":249.015,"end":266.69,"sentiment":"neutral","sentiment_score":-0.15485814801956477}],"sentiment":"neutral","sentiment_score":-0.1630497341570647,"num_words":69,"start":224.44,"end":266.69},{"sentences":[{"text":"Mhmm.","start":279.345,"end":279.845,"sentiment":"neutral","sentiment_score":-0.06101639941334725},{"text":"Delivery charge.","start":279.98502,"end":281.28,"sentiment":"neutral","sentiment_score":-0.07611932791769505},{"text":"Yeah.","start":283.12,"end":283.62,"sentiment":"neutral","sentiment_score":0.0627337396144867},{"text":"We can check the router if it's compatible.","start":283.84,"end":286.02,"sentiment":"neutral","sentiment_score":0.07047341857105494},{"text":"Can I have the make and model of the router for me to 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establish the credentials that we provided.","start":412.775,"end":422.66998,"sentiment":"neutral","sentiment_score":-0.23116448308740342}],"sentiment":"neutral","sentiment_score":-0.16660890450228505,"num_words":67,"start":386.775,"end":422.66998},{"sentences":[{"text":"So if ever after Yeah.","start":424.65,"end":436.065,"sentiment":"neutral","sentiment_score":-0.05985043123364449},{"text":"Yeah.","start":436.845,"end":437.345,"sentiment":"neutral","sentiment_score":0.006198023445904255},{"text":"Yeah.","start":437.725,"end":437.965,"sentiment":"neutral","sentiment_score":0.007815632037818432},{"text":"That's what we're 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just provide you the free one, then we'll send an invoice for the delivery fee.","start":454.61,"end":465.58502,"sentiment":"neutral","sentiment_score":0.046156810984636344}],"sentiment":"neutral","sentiment_score":0.08543810812899699,"num_words":65,"start":440.685,"end":465.58502},{"sentences":[{"text":"Yeah.","start":465.58502,"end":466.08502,"sentiment":"neutral","sentiment_score":0.08771254122257233},{"text":"Mhmm.","start":467.905,"end":468.405,"sentiment":"neutral","sentiment_score":0.0668812021613121},{"text":"Okay.","start":468.625,"end":469.125,"sentiment":"neutral","sentiment_score":0.06260934472084045},{"text":"So yeah.","start":469.265,"end":478.17,"sentiment":"neutral","sentiment_score":0.14935623481869698},{"text":"So since you opted for the twelve month contract, there's a 15 percent discount for the first six 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check.","start":497.59,"end":509.03,"sentiment":"neutral","sentiment_score":0.022462180194755394},{"text":"Yeah.","start":509.03,"end":509.385,"sentiment":"neutral","sentiment_score":0.025043152272701263}],"sentiment":"neutral","sentiment_score":0.027523058692388462,"num_words":33,"start":486.47498,"end":509.385},{"sentences":[{"text":"For the standard plan only since you opted for the twelve month contract, that is free for free only.","start":509.545,"end":515.325,"sentiment":"neutral","sentiment_score":0.051178207620978355},{"text":"Then once the payment is set up, yeah, we'll then proceed with the activation and send you an email instruction on how to set up your own router.","start":515.78503,"end":519.655,"sentiment":"neutral","sentiment_score":0.04395013182823147},{"text":"Okay.","start":525.80005,"end":526.30005,"sentiment":"neutral","sentiment_score":0.1314859688282013},{"text":"Then yeah.","start":526.44,"end":527.4,"sentiment":"neutral","sentiment_score":0.08943072706460953},{"text":"And if you run into any issues setting it up, just give us a callback so we can assist you over the phone.","start":527.4,"end":533.74005,"sentiment":"neutral","sentiment_score":0.049814501534337585}],"sentiment":"neutral","sentiment_score":0.050124254715565135,"num_words":73,"start":509.545,"end":533.74005},{"sentences":[{"text":"Yeah.","start":535.845,"end":536.245,"sentiment":"neutral","sentiment_score":0.1217898428440094},{"text":"Okay then.","start":536.245,"end":537.045,"sentiment":"neutral","sentiment_score":0.23318693786859512},{"text":"I'll get back to you.","start":537.045,"end":538.325,"sentiment":"neutral","sentiment_score":0.16376974582672119},{"text":"I'll message you once the activation is successful and email.","start":538.325,"end":543.225,"sentiment":"neutral","sentiment_score":0.15175314843654633},{"text":"Okay.","start":544.325,"end":544.805,"sentiment":"neutral","sentiment_score":0.2967947721481323}],"sentiment":"neutral","sentiment_score":0.1695441423278106,"num_words":19,"start":535.845,"end":544.805},{"sentences":[{"text":"Bye for now.","start":544.805,"end":545.785,"sentiment":"positive","sentiment_score":0.48277873794237774},{"text":"You're welcome.","start":546.885,"end":547.52496,"sentiment":"positive","sentiment_score":0.7057431936264038},{"text":"Bye.","start":547.52496,"end":548.02496,"sentiment":"neutral","sentiment_score":-0.08566993474960327}],"sentiment":"positive","sentiment_score":0.4623587777217229,"num_words":6,"start":544.805,"end":548.02496}]}}]},{"alternatives":[{"transcript":"Hello? Yeah. Hi. Hi. Like, I have some inquiries. Like like, my app apartment is using super network. But when I input my address into your website, it it shows that, like, my address is not is not available for using super network. So I want to ask if like, can can my apartment use your your service right now? Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Sure. Yeah. Hello. Yeah. We we just stopped the the the service just now, and we want to change it to to your your company. Okay. So so can so I can't do it right now? Yes. Okay. So so I can just pay right now, and I can use the network within twenty four hours. Right? Okay. Yeah. I can just do it myself online. Yeah. Standard is fine. Yeah. Standard is fine. Yeah. Oh. Oh. Oh. So so if so for the router, it's it's not free? You you mean oh, I need to pay oh, okay. Oh, so but but, like, if I I change like, I I I will not use your service after a year, do I need to return it, or if this might not oh, okay. Okay. Okay. But but, like, I I'm but, like, I I have my router right now. So can I don't just just cancel the router so I don't need to pay the the the, yeah, the the delivery? Yeah. Wait a second. I'm using GP link. Like, the model is a r c h e r c 20. Yeah. I say c 20. Yeah. Okay. Yes. Yep. Yeah. Yeah. So can I just use the same one? Yeah. So, like, can can I can I just try it, like, using my previous router first? So if it's not working, so I can get the new router from you guys. Yeah. Okay. Yeah. Yes. Sounds sounds good. Yeah. Yeah. Yeah. That's good. Yeah. Okay. So so can you help me check, like do I get that get the the six month discount? Right? It's good. Yep. Yeah. Okay. Okay. Okay. So so I just need to pay it online right now so then I can use the Wi Fi within twenty four hours. Right? Okay. Yes. Yeah. I guess. Okay. Okay. Okay. Sounds good. Okay. K. Thank you. Okay. Yeah. Sounds great. Thank you. Bye. Bye 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Yeah. Hi. Hi. Like, I have some inquiries.\n\nLike like, my app apartment is using super network. But when I input my address into your website, it it shows that, like, my address is not is not available for using super network. So I want to ask if like, can can my apartment use your your service right now? Yeah. Yeah.\n\nYeah. Yeah. Yeah. Yeah. Sure.\n\nYeah. Hello. Yeah. We we just stopped the the the service just now, and we want to change it to to your your company. Okay.\n\nSo so can so I can't do it right now? Yes. Okay. So so I can just pay right now, and I can use the network within twenty four hours. Right?\n\nOkay. Yeah. I can just do it myself online. Yeah. Standard is fine.\n\nYeah. Standard is fine. Yeah. Oh. Oh.\n\nOh. So so if so for the router, it's it's not free? You you mean oh, I need to pay oh, okay. Oh, so but but, like, if I I change like, I I I will not use your service after a year, do I need to return it, or if this might not oh, okay. Okay.\n\nOkay. But but, like, I I'm but, like, I I have my router right now. So can I don't just just cancel the router so I don't need to pay the the the, yeah, the the delivery? Yeah. Wait a second.\n\nI'm using GP link. Like, the model is a r c h e r c 20. Yeah. I say c 20. Yeah.\n\nOkay. Yes. Yep. Yeah. Yeah.\n\nSo can I just use the same one? Yeah. So, like, can can I can I just try it, like, using my previous router first? So if it's not working, so I can get the new router from you guys. Yeah.\n\nOkay. Yeah. Yes. Sounds sounds good. Yeah.\n\nYeah. Yeah. That's good. Yeah. Okay.\n\nSo so can you help me check, like do I get that get the the six month discount? Right? It's good. Yep. Yeah.\n\nOkay. Okay. Okay. So so I just need to pay it online right now so then I can use the Wi Fi within twenty four hours. Right?\n\nOkay. Yes. Yeah. I guess. Okay.\n\nOkay. Okay. Sounds good. Okay. K.\n\nThank you. Okay. Yeah. Sounds great. Thank you.\n\nBye. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":4.4,"end":4.64,"sentiment":"neutral","sentiment_score":0.12722553312778473},{"text":"Yeah.","start":4.64,"end":5.04,"sentiment":"neutral","sentiment_score":0.09092023968696594},{"text":"Hi.","start":5.04,"end":5.52,"sentiment":"neutral","sentiment_score":0.0826888456940651},{"text":"Hi.","start":5.52,"end":6.02,"sentiment":"neutral","sentiment_score":0.07734670490026474},{"text":"Like, I have some inquiries.","start":6.72,"end":9.139999,"sentiment":"neutral","sentiment_score":-0.002495929226279259}],"sentiment":"neutral","sentiment_score":0.040633519697520465,"num_words":9,"start":4.4,"end":9.139999},{"sentences":[{"text":"Like like, my app apartment is using super network.","start":9.36,"end":14.099999,"sentiment":"neutral","sentiment_score":0.017009430047538545},{"text":"But when I input my address into your website, it it shows that, like, my address is not is not available for using super network.","start":14.615,"end":25.095001,"sentiment":"neutral","sentiment_score":-0.08902285814285278},{"text":"So I want to ask if like, can can my apartment use your your service right now?","start":25.095001,"end":32.29,"sentiment":"neutral","sentiment_score":0.025515640592750383},{"text":"Yeah.","start":36.989998,"end":37.39,"sentiment":"neutral","sentiment_score":0.010710575617849829},{"text":"Yeah.","start":37.39,"end":37.629997,"sentiment":"neutral","sentiment_score":0.015519461594522}],"sentiment":"neutral","sentiment_score":-0.03042435199725178,"num_words":53,"start":9.36,"end":37.629997},{"sentences":[{"text":"Yeah.","start":37.629997,"end":37.87,"sentiment":"neutral","sentiment_score":0.019216304644942284},{"text":"Yeah.","start":37.87,"end":38.37,"sentiment":"neutral","sentiment_score":0.02394120581448078},{"text":"Yeah.","start":42.715,"end":42.954998,"sentiment":"neutral","sentiment_score":0.03195665776729584},{"text":"Yeah.","start":42.954998,"end":43.195,"sentiment":"neutral","sentiment_score":0.04268071800470352},{"text":"Sure.","start":43.195,"end":43.695,"sentiment":"neutral","sentiment_score":0.06305746734142303}],"sentiment":"neutral","sentiment_score":0.036170470714569095,"num_words":5,"start":37.629997,"end":43.695},{"sentences":[{"text":"Yeah.","start":100.84499,"end":101.16499,"sentiment":"neutral","sentiment_score":0.04371241107583046},{"text":"Hello.","start":101.16499,"end":101.66499,"sentiment":"neutral","sentiment_score":0.05757796764373779},{"text":"Yeah.","start":113.42,"end":113.92,"sentiment":"neutral","sentiment_score":0.01379396952688694},{"text":"We we just stopped the the the service just now, and we want to change it to to your your company.","start":114.299995,"end":120.715004,"sentiment":"neutral","sentiment_score":-0.03926282305093039},{"text":"Okay.","start":137.74,"end":138.14,"sentiment":"neutral","sentiment_score":-0.009530067443847656}],"sentiment":"neutral","sentiment_score":-0.028758600130677225,"num_words":25,"start":100.84499,"end":138.14},{"sentences":[{"text":"So so can so I can't do it right now?","start":138.14,"end":141.92,"sentiment":"neutral","sentiment_score":-0.033961562626063826},{"text":"Yes.","start":160.45,"end":160.95,"sentiment":"neutral","sentiment_score":-0.013934873044490814},{"text":"Okay.","start":173.375,"end":173.61499,"sentiment":"neutral","sentiment_score":0.05682870373129845},{"text":"So so I can just pay right now, and I can use the network within twenty four hours.","start":173.61499,"end":181.135,"sentiment":"neutral","sentiment_score":0.1654355695678128},{"text":"Right?","start":181.135,"end":181.635,"sentiment":"neutral","sentiment_score":0.08201912045478821}],"sentiment":"neutral","sentiment_score":0.0891334702290835,"num_words":31,"start":138.14,"end":181.635},{"sentences":[{"text":"Okay.","start":183.18,"end":183.68,"sentiment":"neutral","sentiment_score":0.08652736246585846},{"text":"Yeah.","start":189.9,"end":190.22,"sentiment":"neutral","sentiment_score":0.05566103011369705},{"text":"I can just do it myself online.","start":190.22,"end":192.08,"sentiment":"neutral","sentiment_score":0.07394676761967796},{"text":"Yeah.","start":193.66,"end":194.16,"sentiment":"neutral","sentiment_score":0.06341888755559921},{"text":"Standard is fine.","start":205.14499,"end":206.105,"sentiment":"neutral","sentiment_score":0.06239225963751475}],"sentiment":"neutral","sentiment_score":0.07003164864503421,"num_words":13,"start":183.18,"end":206.105},{"sentences":[{"text":"Yeah.","start":206.105,"end":206.50499,"sentiment":"neutral","sentiment_score":0.08794236183166504},{"text":"Standard is fine.","start":206.50499,"end":207.385,"sentiment":"neutral","sentiment_score":0.09542694439490636},{"text":"Yeah.","start":207.385,"end":207.885,"sentiment":"neutral","sentiment_score":0.07157903909683228},{"text":"Oh.","start":211.63,"end":212.03,"sentiment":"neutral","sentiment_score":0.03531923517584801},{"text":"Oh.","start":212.03,"end":212.53,"sentiment":"neutral","sentiment_score":0.006606052163988352}],"sentiment":"neutral","sentiment_score":0.06967536020757896,"num_words":7,"start":206.105,"end":212.53},{"sentences":[{"text":"Oh.","start":216.59001,"end":217.07,"sentiment":"neutral","sentiment_score":-0.15398399531841278},{"text":"So so if so for the router, it's it's not free?","start":217.07,"end":222.975,"sentiment":"neutral","sentiment_score":-0.2709809216586026},{"text":"You you mean oh, I need to pay oh, okay.","start":223.91501,"end":228.895,"sentiment":"neutral","sentiment_score":-0.1580641159787774},{"text":"Oh, so but but, like, if I I change like, I I I will not use your service after a year, do I need to return it, or if this might not oh, okay.","start":230.955,"end":249.98,"sentiment":"neutral","sentiment_score":-0.20013479011900284},{"text":"Okay.","start":253.29501,"end":253.79501,"sentiment":"neutral","sentiment_score":-0.12398817390203476}],"sentiment":"neutral","sentiment_score":-0.20428046195261312,"num_words":57,"start":216.59001,"end":253.79501},{"sentences":[{"text":"Okay.","start":267.24,"end":267.74,"sentiment":"neutral","sentiment_score":-0.022942883893847466},{"text":"But but, like, I I'm but, like, I I have my router right now.","start":269.16,"end":273.96,"sentiment":"neutral","sentiment_score":-0.0751722761030708},{"text":"So can I don't just just cancel the router so I don't need to pay the the the, yeah, the the delivery?","start":273.96,"end":282.155,"sentiment":"neutral","sentiment_score":-0.10750806543298742},{"text":"Yeah.","start":282.215,"end":282.715,"sentiment":"neutral","sentiment_score":0.03449669107794762},{"text":"Wait a second.","start":294.54,"end":295.6,"sentiment":"neutral","sentiment_score":0.0008072511603434881}],"sentiment":"neutral","sentiment_score":-0.08301496937325815,"num_words":41,"start":267.24,"end":295.6},{"sentences":[{"text":"I'm using GP link.","start":305.98502,"end":308.165,"sentiment":"neutral","sentiment_score":0.054814125411212444},{"text":"Like, the model is a r c h e r c 20.","start":308.945,"end":315.045,"sentiment":"neutral","sentiment_score":0.02774004653717081},{"text":"Yeah.","start":318.70502,"end":319.105,"sentiment":"neutral","sentiment_score":0.018873393535614017},{"text":"I say c 20.","start":319.105,"end":320.565,"sentiment":"neutral","sentiment_score":0.008900216547772288},{"text":"Yeah.","start":323.21002,"end":323.71002,"sentiment":"neutral","sentiment_score":0.029470454901456833}],"sentiment":"neutral","sentiment_score":0.02891280794177543,"num_words":22,"start":305.98502,"end":323.71002},{"sentences":[{"text":"Okay.","start":327.69,"end":328.19,"sentiment":"neutral","sentiment_score":0.06632497906684875},{"text":"Yes.","start":373.115,"end":373.515,"sentiment":"neutral","sentiment_score":0.13503234088420868},{"text":"Yep.","start":373.515,"end":374.015,"sentiment":"neutral","sentiment_score":0.159682035446167},{"text":"Yeah.","start":391.595,"end":391.83502,"sentiment":"neutral","sentiment_score":-0.01846502162516117},{"text":"Yeah.","start":391.83502,"end":392.33502,"sentiment":"neutral","sentiment_score":-0.022373216226696968}],"sentiment":"neutral","sentiment_score":0.06404022350907326,"num_words":5,"start":327.69,"end":392.33502},{"sentences":[{"text":"So can I just use the same one?","start":395.195,"end":397.295,"sentiment":"neutral","sentiment_score":-0.10370147880166769},{"text":"Yeah.","start":397.435,"end":397.935,"sentiment":"neutral","sentiment_score":-0.10176165401935576},{"text":"So, like, can can I can I just try it, like, using my previous router first?","start":427.855,"end":434.71002,"sentiment":"neutral","sentiment_score":-0.018326280522160232},{"text":"So if it's not working, so I can get the new router from you guys.","start":434.71002,"end":439.51,"sentiment":"neutral","sentiment_score":-0.012914490948120753},{"text":"Yeah.","start":439.51,"end":440.01,"sentiment":"neutral","sentiment_score":0.029187526553869247}],"sentiment":"neutral","sentiment_score":-0.03388106854768788,"num_words":41,"start":395.195,"end":440.01},{"sentences":[{"text":"Okay.","start":461.68,"end":462.18,"sentiment":"neutral","sentiment_score":0.07694023847579956},{"text":"Yeah.","start":462.24,"end":462.56,"sentiment":"neutral","sentiment_score":0.08342290669679642},{"text":"Yes.","start":462.56,"end":462.96,"sentiment":"neutral","sentiment_score":0.09701238572597504},{"text":"Sounds sounds good.","start":462.96,"end":463.75998,"sentiment":"positive","sentiment_score":0.34291138251622516},{"text":"Yeah.","start":463.75998,"end":464.25998,"sentiment":"neutral","sentiment_score":0.06011349707841873}],"sentiment":"neutral","sentiment_score":0.19231759650366648,"num_words":7,"start":461.68,"end":464.25998},{"sentences":[{"text":"Yeah.","start":465.91998,"end":466.15997,"sentiment":"neutral","sentiment_score":0.1217600554227829},{"text":"Yeah.","start":466.15997,"end":466.4,"sentiment":"neutral","sentiment_score":0.19272276759147644},{"text":"That's good.","start":466.4,"end":466.96,"sentiment":"positive","sentiment_score":0.3555176705121994},{"text":"Yeah.","start":466.96,"end":467.46,"sentiment":"neutral","sentiment_score":0.16328313946723938},{"text":"Okay.","start":467.84,"end":468.34,"sentiment":"neutral","sentiment_score":0.11307106167078018}],"sentiment":"neutral","sentiment_score":0.21697872752944627,"num_words":6,"start":465.91998,"end":468.34},{"sentences":[{"text":"So so can you help me check, like do I get that get the the six month discount?","start":468.915,"end":475.895,"sentiment":"neutral","sentiment_score":0.08327724577652083},{"text":"Right?","start":476.115,"end":476.615,"sentiment":"neutral","sentiment_score":0.09326614439487456},{"text":"It's good.","start":477.475,"end":478.29498,"sentiment":"neutral","sentiment_score":0.2648675888776779},{"text":"Yep.","start":482.915,"end":483.27,"sentiment":"neutral","sentiment_score":0.1892950534820557},{"text":"Yeah.","start":485.59,"end":486.09,"sentiment":"neutral","sentiment_score":0.10806232690811156}],"sentiment":"neutral","sentiment_score":0.10518909245729446,"num_words":23,"start":468.915,"end":486.09},{"sentences":[{"text":"Okay.","start":486.38998,"end":486.78998,"sentiment":"neutral","sentiment_score":0.08523581922054291},{"text":"Okay.","start":486.78998,"end":487.28998,"sentiment":"neutral","sentiment_score":0.08576755225658417},{"text":"Okay.","start":487.91,"end":488.22998,"sentiment":"neutral","sentiment_score":0.08355829119682312},{"text":"So so I just need to pay it online right now so then I can use the Wi Fi within twenty four hours.","start":488.22998,"end":495.50998,"sentiment":"neutral","sentiment_score":0.0818157673853895},{"text":"Right?","start":495.50998,"end":496.00998,"sentiment":"neutral","sentiment_score":0.04384199529886246}],"sentiment":"neutral","sentiment_score":0.08074690029025078,"num_words":27,"start":486.38998,"end":496.00998},{"sentences":[{"text":"Okay.","start":501.515,"end":502.015,"sentiment":"neutral","sentiment_score":0.02618787437677383},{"text":"Yes.","start":511.8,"end":512.3,"sentiment":"neutral","sentiment_score":0.051360875368118286},{"text":"Yeah.","start":515.8,"end":516.3,"sentiment":"neutral","sentiment_score":0.031135834753513336},{"text":"I guess.","start":517.82,"end":520.33997,"sentiment":"neutral","sentiment_score":0.04079040326178074},{"text":"Okay.","start":521.86,"end":522.36,"sentiment":"neutral","sentiment_score":0.05959531292319298}],"sentiment":"neutral","sentiment_score":0.04164345065752665,"num_words":6,"start":501.515,"end":522.36},{"sentences":[{"text":"Okay.","start":523.88,"end":524.36,"sentiment":"neutral","sentiment_score":0.07834960520267487},{"text":"Okay.","start":524.36,"end":524.86,"sentiment":"neutral","sentiment_score":0.1474999338388443},{"text":"Sounds good.","start":525.32,"end":526.215,"sentiment":"neutral","sentiment_score":0.2501983791589737},{"text":"Okay.","start":534.375,"end":534.875,"sentiment":"neutral","sentiment_score":0.05817675590515137},{"text":"K.","start":535.41504,"end":535.91504,"sentiment":"neutral","sentiment_score":0.06862888485193253}],"sentiment":"neutral","sentiment_score":0.14217532301942507,"num_words":6,"start":523.88,"end":535.91504},{"sentences":[{"text":"Thank you.","start":536.215,"end":537.03503,"sentiment":"neutral","sentiment_score":0.23620687425136566},{"text":"Okay.","start":542.71893,"end":543.21893,"sentiment":"neutral","sentiment_score":0.11083083599805832},{"text":"Yeah.","start":543.759,"end":544.079,"sentiment":"neutral","sentiment_score":0.16519266366958618},{"text":"Sounds great.","start":544.079,"end":544.97894,"sentiment":"neutral","sentiment_score":0.32048340141773224},{"text":"Thank you.","start":545.03894,"end":545.99896,"sentiment":"positive","sentiment_score":0.37128467857837677}],"sentiment":"neutral","sentiment_score":0.26649667602032423,"num_words":8,"start":536.215,"end":545.99896},{"sentences":[{"text":"Bye.","start":545.99896,"end":546.23895,"sentiment":"neutral","sentiment_score":0.1697545051574707},{"text":"Bye bye.","start":546.23895,"end":546.899,"sentiment":"neutral","sentiment_score":0.19041456282138827}],"sentiment":"neutral","sentiment_score":0.18352787693341574,"num_words":3,"start":545.99896,"end":546.899}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support.\n\nChannel 1: Hello?\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. Hi. Hi. Like,\n\nChannel 0: Mhmm.\n\nChannel 1: I have some inquiries. Like like, my app apartment is using super network. But when I input my address into your website, it it shows that, like, my address is not is not available for using super network. So I want to ask if like, can can my apartment use your your service right now?\n\nChannel 0: Okay. I see. Am I speaking with Nolong Yuan?\n\nChannel 1: Yeah. Yeah. Yeah. Yeah.\n\nChannel 0: Yeah. Okay. Is it okay if I put you on hold? Let me just check the address.\n\nChannel 1: Yeah. Yeah. Sure.\n\nChannel 0: Okay. Hang on. Hello, ma'am?\n\nChannel 1: Yeah. Hello.\n\nChannel 0: Yeah. Thank you for waiting. Upon checking the address, is there an current Internet service provider connected at the address?\n\nChannel 1: Yeah. We we just stopped the the the service just now, and we want to change it to to your your company.\n\nChannel 0: Okay. I see. Because the address is still not available, but we can request a churn. Like, we can still activate it, but we just wanted to confirm so that we can't we cannot bypass the previous ISP.\n\nChannel 1: Okay. So so can\n\nChannel 0: Mhmm.\n\nChannel 1: so\n\nChannel 0: So\n\nChannel 1: I can't\n\nChannel 0: yeah.\n\nChannel 1: do it right now?\n\nChannel 0: Mhmm. So upon checking the address, it's available under Supa Network. Yeah. We can activate the service. So our activation takes within twenty four hours once we receive the order.\n\nSo your order is super standard and twelve month contract.\n\nChannel 1: Yes.\n\nChannel 0: And upon checking, the payment has failed. So if ever accounts department will going to invoice you for the upfront payment for us to proceed with the activation.\n\nChannel 1: Okay. So so\n\nChannel 0: Or\n\nChannel 1: I\n\nChannel 0: do\n\nChannel 1: can\n\nChannel 0: you want\n\nChannel 1: just pay right now, and I can use the network within twenty four hours. Right?\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: Okay.\n\nChannel 0: So do you want to process the payments via phone call, or you just want to\n\nChannel 1: Yeah. I can just do it\n\nChannel 0: send\n\nChannel 1: myself\n\nChannel 0: you an\n\nChannel 1: online.\n\nChannel 0: invoice? Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Inform our accounts department to them to send you an invoice. And for the router router delivery, do you want it to be standard or express standard\n\nChannel 1: Standard\n\nChannel 0: usually\n\nChannel 1: is\n\nChannel 0: takes?\n\nChannel 1: fine. Yeah. Standard is fine. Yeah.\n\nChannel 0: Okay. That is $20, and\n\nChannel 1: Oh.\n\nChannel 0: that\n\nChannel 1: Oh.\n\nChannel 0: usually takes three to five business days to arrive at your address.\n\nChannel 1: Oh. So so if so for the router, it's it's not free? You you mean\n\nChannel 0: The router is free, but you\n\nChannel 1: oh,\n\nChannel 0: need to settle the delivery.\n\nChannel 1: I need to pay oh,\n\nChannel 0: Yeah.\n\nChannel 1: okay.\n\nChannel 0: The the delivery fee.\n\nChannel 1: Oh, so but but, like, if I I change like, I I I will not use your service after a year, do I need to return it, or if this might not\n\nChannel 0: No need to return the router as long as the twelve month contract is fulfilled. But\n\nChannel 1: oh,\n\nChannel 0: if\n\nChannel 1: okay.\n\nChannel 0: ever you'll be canceling within the contract term, there's\n\nChannel 1: Okay.\n\nChannel 0: a $132 cancellation fee, plus you will be billed for the final month of service and any outstanding balance, including the price of the router, if ever.\n\nChannel 1: Okay. But but, like, I I'm but, like, I I have my router right now. So can I don't just just cancel the router so I don't need to pay the the\n\nChannel 0: Mhmm. Delivery\n\nChannel 1: the, yeah,\n\nChannel 0: charge.\n\nChannel 1: the the delivery? Yeah.\n\nChannel 0: Yeah. We can check the router if it's compatible. Can I have the make and model of the router for me to check?\n\nChannel 1: Wait a second.\n\nChannel 0: Sure. Because we need a router that is compatible with optic fiber upgrade connection for it to establish\n\nChannel 1: I'm\n\nChannel 0: the\n\nChannel 1: using\n\nChannel 0: service.\n\nChannel 1: GP link. Like, the\n\nChannel 0: Mhmm.\n\nChannel 1: model is a r c h e r c 20.\n\nChannel 0: Archer\n\nChannel 1: Yeah.\n\nChannel 0: a x\n\nChannel 1: I say c 20.\n\nChannel 0: c 20.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Is it okay if I put you on hold? Let me just check the router.\n\nChannel 1: Okay.\n\nChannel 0: Hello,\n\nChannel 1: Yes. Yep.\n\nChannel 0: Yes. Thank you for waiting. So upon checking the router, it has a PPPoE configuration that that we will be needing first to establish a connection. So you you mentioned that you used that from your previous ISP?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Yeah. So\n\nChannel 1: So\n\nChannel 0: it's\n\nChannel 1: can I just\n\nChannel 0: still\n\nChannel 1: use\n\nChannel 0: not\n\nChannel 1: the\n\nChannel 0: guaranteed\n\nChannel 1: same one?\n\nChannel 0: that\n\nChannel 1: Yeah.\n\nChannel 0: yeah. It's still not guaranteed that we can establish a connection because we also there's also issue, like, from other customer that we cannot establish the service. Might be it's still locked with the previous ISP or for some reason, it cannot establish the credentials that we provided. So if ever\n\nChannel 1: So, like,\n\nChannel 0: after\n\nChannel 1: can can I can I just try it, like, using my previous router first? So if it's not\n\nChannel 0: Yeah.\n\nChannel 1: working, so I can\n\nChannel 0: Yeah.\n\nChannel 1: get\n\nChannel 0: Yeah.\n\nChannel 1: the\n\nChannel 0: That's\n\nChannel 1: new router\n\nChannel 0: what\n\nChannel 1: from\n\nChannel 0: we're\n\nChannel 1: you guys.\n\nChannel 0: doing.\n\nChannel 1: Yeah.\n\nChannel 0: Mhmm. Yeah. That's what we're going to do. We're going to try first your router. Once the activation is successful, I'm going to send you an email instruction, or I can also walk you through via phone call if you need assistance.\n\nAnd if it did not work, we're we can just provide you the free one,\n\nChannel 1: Okay. Yeah.\n\nChannel 0: then\n\nChannel 1: Yes.\n\nChannel 0: we'll send\n\nChannel 1: Sounds sounds\n\nChannel 0: an\n\nChannel 1: good.\n\nChannel 0: invoice\n\nChannel 1: Yeah.\n\nChannel 0: for the delivery fee. Yeah.\n\nChannel 1: Yeah. Yeah. That's good. Yeah. Okay.\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: So\n\nChannel 0: So\n\nChannel 1: so can you help me check, like do I get that get the the six month discount? Right? It's\n\nChannel 0: yeah.\n\nChannel 1: good.\n\nChannel 0: So since you opted for the twelve month contract, there's a 15\n\nChannel 1: Yep.\n\nChannel 0: percent discount for the first six months.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. Okay. So so I just\n\nChannel 0: And\n\nChannel 1: need\n\nChannel 0: first\n\nChannel 1: to\n\nChannel 0: monthly.\n\nChannel 1: pay it online right now so then I can use the Wi Fi within twenty four hours. Right?\n\nChannel 0: Yeah. So inform our accounts department for them to send you an invoice\n\nChannel 1: Okay.\n\nChannel 0: for the front payment for the plan, the standard plan, and let me just check. Yeah. For the standard plan only since you opted\n\nChannel 1: Yes.\n\nChannel 0: for the twelve month contract, that is free for free only. Then\n\nChannel 1: Yeah.\n\nChannel 0: once the payment is set up, yeah, we'll then\n\nChannel 1: I\n\nChannel 0: proceed with the activation and send you an email instruction on how to set up your own router.\n\nChannel 1: guess. Okay. Okay. Okay. Sounds good.\n\nChannel 0: Okay. Then yeah. And if you run into any issues setting it up, just give us a callback so we can assist you over the phone.\n\nChannel 1: Okay. K.\n\nChannel 0: Yeah.\n\nChannel 1: Thank\n\nChannel 0: Okay\n\nChannel 1: you.\n\nChannel 0: then. I'll get back to you. I'll message you once the activation is successful and\n\nChannel 1: Okay.\n\nChannel 0: email.\n\nChannel 1: Yeah. Sounds\n\nChannel 0: Okay.\n\nChannel 1: great.\n\nChannel 0: Bye\n\nChannel 1: Thank\n\nChannel 0: for now.\n\nChannel 1: you. Bye. Bye bye.\n\nChannel 0: You're welcome. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.39999998,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.13832102715969086},{"text":"Good afternoon.","start":0.71999997,"end":1.52,"sentiment":"positive","sentiment_score":0.3833937495946884},{"text":"This is Maureen from Airtel tech 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The representative confirms that the customer's address is still not available, but they can activate the service within 24 hours and pay the delivery fee. The customer is informed of a $132 cancellation fee and a $11.95 monthly discount for the first six months of service. The representative assures the customer that they can cancel the service if needed and offers assistance if needed."},"intents":{"segments":[{"text":"We can check the router if it's compatible. Can I have the make and model of the router for me to check?","start_word":558,"end_word":579,"intents":[{"intent":"Check router compatibility","confidence_score":0.060536154}]},{"text":"the That's new router what from we're you guys. doing.","start_word":787,"end_word":796,"intents":[{"intent":"Set up router","confidence_score":0.66548556}]},{"text":"We're going to try first your router. Once the activation is successful, I'm going to send you an email instruction, or I can also walk you through via phone call if you need assistance. And if it did not work, we're we can just provide you the free one, Okay.","start_word":806,"end_word":855,"intents":[{"intent":"Send instructions","confidence_score":0.001658172}]},{"text":"So So so can you help me check, like do I get that get the the six month discount? Right? It's yeah.","start_word":880,"end_word":901,"intents":[{"intent":"Check discount","confidence_score":0.36775222}]},{"text":"And if you run into any issues setting it up, just give us a callback so we can assist you over the phone. Okay. K.","start_word":1044,"end_word":1068,"intents":[{"intent":"Contact by phone","confidence_score":0.000026364252}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.13832102715969086},{"text":"Good afternoon.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.3752748966217041},{"text":"This is Maureen from Airtel tech support. Hello? Yeah. Yeah. Hi. Hi. Mhmm. Like, I have some inquiries. Like like, my app apartment is using super network. But when I input my address into your website, it it shows that, like, my address is not is not available for using super network. So I want to ask if like, can can my apartment use your your service right now? Okay. I see. Am I speaking with Nolong Yuan? Yeah. Yeah. Yeah. Yeah. Yeah. Okay. Is it okay if I put you on hold? Let me just check the address. Yeah. Yeah. Sure. Okay. Hang on. Hello, ma'am? Yeah. Hello. Yeah. Thank you for waiting. Upon checking the address, is there an current Internet service provider connected at the address? Yeah. We we just stopped the the the service just now, and we want to change it to to your your company. Okay. I see. Because the address is still not available, but we can request a churn. Like, we can still activate it, but we just wanted to confirm so that we can't we cannot bypass the previous ISP. Okay. So so can Mhmm. so So I can't yeah. do it right now? Mhmm. So upon checking the address, it's available under Supa Network. Yeah. We can activate the service. So our activation takes within twenty four hours once we receive the order. So your order is super standard and twelve month contract. Yes. And upon checking, the payment has failed. So if ever accounts department will going to invoice you for the upfront payment for us to proceed with the activation. Okay. So so Or I do can you want just pay right now, and I can use the network within twenty four hours. Right? Yeah. That's correct. Okay. So do you want to process the payments via phone call, or you just want to Yeah. I can just do it send myself you an online. invoice? Okay. Yeah. Inform our accounts department to them to send you an invoice. And for the router router delivery, do you want it to be standard or express standard Standard usually is takes? fine. Yeah. Standard is fine. Yeah. Okay. That is $20, and Oh. that Oh. usually takes three to five business days to arrive at your address. Oh. So so if so for the router, it's it's not free? You you mean The router is free, but you oh, need to settle the delivery. I need to pay oh, Yeah. okay. The the delivery fee. Oh, so but but, like, if I I change like, I I I will not use your service after a year, do I need to return it, or if this might not No need to return the router as long as the twelve month contract is fulfilled. But oh, if okay. ever you'll be canceling within the contract term, there's Okay. a $132 cancellation fee, plus you will be billed for the final month of service and any outstanding balance, including the price of the router, if ever. Okay. But but, like, I I'm but, like, I I have my router right now. So can I don't just just cancel the router so I don't need to pay the the Mhmm. Delivery the, yeah, charge. the the delivery? Yeah. Yeah. We can check the router if it's compatible. Can I have the make and model of the router for me to check? Wait a second. Sure. Because we need a router that is compatible with optic fiber upgrade connection for it to establish I'm the using service. GP link. Like, the Mhmm. model is a r c h e r c 20. Archer Yeah. a x I say c 20. c 20. Yeah. Okay. Is it okay if I put you on hold? Let me just check the router. Okay. Hello, Yes. Yep. Yes.","start_word":3,"end_word":651,"sentiment":"neutral","sentiment_score":-0.018154312180604884},{"text":"Thank you for waiting.","start_word":652,"end_word":655,"sentiment":"positive","sentiment_score":0.3864971399307251},{"text":"So upon checking the router, it has a PPPoE configuration that that we will be needing first to establish a connection. So you you mentioned that you used that from your previous ISP? Yeah. Yeah. Yeah. So So it's can I just still use not the guaranteed same one? that Yeah. yeah. It's still not guaranteed that we can establish a connection because we also there's also issue, like, from other customer that we cannot establish the service. Might be it's still locked with the previous ISP or for some reason, it cannot establish the credentials that we provided. So if ever So, like, after can can I can I just try it, like, using my previous router first? So if it's not Yeah. working, so I can Yeah. get Yeah. the That's new router what from we're you guys. doing. Yeah. Mhmm. Yeah. That's what we're going to do. We're going to try first your router. Once the activation is successful, I'm going to send you an email instruction, or I can also walk you through via phone call if you need assistance. And if it did not work, we're we can just provide you the free one, Okay. Yeah. then Yes. we'll send Sounds sounds an good. invoice Yeah. for the delivery fee. Yeah. Yeah. Yeah.","start_word":656,"end_word":873,"sentiment":"neutral","sentiment_score":-0.012609280543316394},{"text":"That's good.","start_word":874,"end_word":875,"sentiment":"positive","sentiment_score":0.3571650981903076},{"text":"Yeah. Okay. Mhmm. Okay. So So so can you help me check, like do I get that get the the six month discount? Right? It's yeah. good. So since you opted for the twelve month contract, there's a 15 Yep. percent discount for the first six months. Yeah. Okay. Yeah. Okay. Okay. So so I just And need first to monthly. pay it online right now so then I can use the Wi Fi within twenty four hours. Right? Yeah. So inform our accounts department for them to send you an invoice Okay. for the front payment for the plan, the standard plan, and let me just check. Yeah. For the standard plan only since you opted Yes. for the twelve month contract, that is free for free only. Then Yeah. once the payment is set up, yeah, we'll then I proceed with the activation and send you an email instruction on how to set up your own router. guess. Okay. Okay. Okay. Sounds good. Okay. Then yeah. And if you run into any issues setting it up, just give us a callback so we can assist you over the phone. Okay. K. Yeah. Thank Okay you. then. I'll get back to you. I'll message you once the activation is successful and Okay. email. Yeah. Sounds Okay.","start_word":876,"end_word":1092,"sentiment":"neutral","sentiment_score":0.09500686079263689},{"text":"great. Bye Thank for now. you.","start_word":1093,"end_word":1098,"sentiment":"positive","sentiment_score":0.4371588826179504},{"text":"Bye. Bye bye.","start_word":1099,"end_word":1101,"sentiment":"neutral","sentiment_score":0.18483874201774597},{"text":"You're welcome. Bye.","start_word":1102,"end_word":1104,"sentiment":"positive","sentiment_score":0.597510576248169}],"average":{"sentiment":"neutral","sentiment_score":0.014580772095922548}}}}