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Okay. Mhmm. Mhmm. Okay. Hang on. Let me just is it 1 Earl Lane, Unit 1011 Earl Lane, yeah, Toowong, Q 0 L D 4 is it 4066? Okay. Is it okay if I put you on hold? Let me just check the address. K. Hang on. Hello? Yes. Thank you for waiting. So upon checking the address, it's under Linham Networks. Have you tried to visit our website or not yet? Mhmm. So the address is under Linham Networks? Yeah. Mhmm. You have you tried to mhmm. Yeah. Yep. But we do offer Lanham Networks under Airtel, so you can still sign up to us for a service. Mhmm. Yeah. So, yes, so for Ertel, we do have four different networks available, and one of that is Lanham. So for our basic plan, we have the 25 MBPS unlimited, which is $69.95. And the standard one, which is 50 MBPS, it's $79.95 per month. We do also have the 50 MBPS? So for the upload speed, it's 50 MBPS for and for the download, it's 20 MBPS. Mhmm. Yeah. Actually, our sign up is via our website. It's airtel.net.au. Yeah. Then once you're there, you'll see the available plan speed that we have and the router. Do you already have a router or you need a new one? Yeah. I think you're referring to the network termination device, the NTD box, which is on your wall. Right? Yeah. So that is the NTD. So you'd still be needing a router connected to that box for you to establish your connection. Yeah. You'll also see on our website the available routers that we have, which is compatible to Linham. So as of the moment, we only have one router available under Linham. And the contractor mhmm. For the router, it's $219.95. Yeah. You mean yeah. You mean getting on a router outside? Yeah. Actually, yeah, you can do that one as long as it's compatible with Optic fiber upgrade connection. Should be working fine. Yeah. We're just going to send you an email instruction on how to connect it, how to establish a connection to it. Yeah. You should sign up via online first. Then once we receive your order, we'll activate the service within twenty four hours. And after it yeah. After that, if we can wait for you to buy a router or you can get one from us. Because the if the router is from us, it's already preconfigured. So no extra step needed on your end. You just need to plug it in, plug and play, and it should be working fine. Yeah. Okay. So just did you get our website? It's earthal.net.au. Okay. Sure. You're welcome. Yeah. Bye. 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Good afternoon. This is Marie from Airtel tech support. How can I assist you today? Mhmm.\n\nOkay. May I have the full address, please, for me to check on our end? One Mhmm. Sorry? E L I.\n\nOkay. Mhmm. Mhmm. Okay. Hang on.\n\nLet me just is it 1 Earl Lane, Unit 1011 Earl Lane, yeah, Toowong, Q 0 L D 4 is it 4066? Okay. Is it okay if I put you on hold? Let me just check the address. K.\n\nHang on. Hello? Yes. Thank you for waiting. So upon checking the address, it's under Linham Networks.\n\nHave you tried to visit our website or not yet? Mhmm. So the address is under Linham Networks? Yeah. Mhmm.\n\nYou have you tried to mhmm. Yeah. Yep. But we do offer Lanham Networks under Airtel, so you can still sign up to us for a service. Mhmm.\n\nYeah. So, yes, so for Ertel, we do have four different networks available, and one of that is Lanham. So for our basic plan, we have the 25 MBPS unlimited, which is $69.95. And the standard one, which is 50 MBPS, it's $79.95 per month. We do also have the 50 MBPS?\n\nSo for the upload speed, it's 50 MBPS for and for the download, it's 20 MBPS. Mhmm. Yeah. Actually, our sign up is via our website. It's airtel.net.au.\n\nYeah. Then once you're there, you'll see the available plan speed that we have and the router. Do you already have a router or you need a new one? Yeah. I think you're referring to the network termination device, the NTD box, which is on your wall.\n\nRight? Yeah. So that is the NTD. So you'd still be needing a router connected to that box for you to establish your connection. Yeah.\n\nYou'll also see on our website the available routers that we have, which is compatible to Linham. So as of the moment, we only have one router available under Linham. And the contractor mhmm. For the router, it's $219.95. Yeah.\n\nYou mean yeah. You mean getting on a router outside? Yeah. Actually, yeah, you can do that one as long as it's compatible with Optic fiber upgrade connection. Should be working fine.\n\nYeah. We're just going to send you an email instruction on how to connect it, how to establish a connection to it. Yeah. You should sign up via online first. Then once we receive your order, we'll activate the service within twenty four hours.\n\nAnd after it yeah. After that, if we can wait for you to buy a router or you can get one from us. Because the if the router is from us, it's already preconfigured. So no extra step needed on your end. You just need to plug it in, plug and play, and it should be working fine.\n\nYeah. Okay. So just did you get our website? It's earthal.net.au. Okay.\n\nSure. You're welcome. Yeah. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.24,"end":2.74,"sentiment":"neutral","sentiment_score":0.27181243896484375},{"text":"Good afternoon.","start":2.8,"end":3.54,"sentiment":"positive","sentiment_score":0.5580597817897797},{"text":"This is Marie from Airtel tech support.","start":3.6,"end":6.2599998,"sentiment":"positive","sentiment_score":0.5441973039082119},{"text":"How can I assist you today?","start":6.7999997,"end":8.26,"sentiment":"positive","sentiment_score":0.5401894003152847},{"text":"Mhmm.","start":15.405,"end":15.905,"sentiment":"neutral","sentiment_score":0.0065543935634195805}],"sentiment":"positive","sentiment_score":0.4967649367857067,"num_words":17,"start":2.24,"end":15.905},{"sentences":[{"text":"Okay.","start":26.125,"end":26.625,"sentiment":"neutral","sentiment_score":0.03271888941526413},{"text":"May I have the full address, please, for me to check on our end?","start":26.925,"end":30.33,"sentiment":"neutral","sentiment_score":0.05116767516093595},{"text":"One Mhmm.","start":34.41,"end":40.35,"sentiment":"neutral","sentiment_score":-0.001863360172137618},{"text":"Sorry?","start":42.33,"end":42.83,"sentiment":"neutral","sentiment_score":-0.005919268354773521},{"text":"E L I.","start":49.885002,"end":51.025,"sentiment":"neutral","sentiment_score":-0.003803136603285869}],"sentiment":"neutral","sentiment_score":0.03466718776949814,"num_words":21,"start":26.125,"end":51.025},{"sentences":[{"text":"Okay.","start":54.765,"end":55.265,"sentiment":"neutral","sentiment_score":0.007758806925266981},{"text":"Mhmm.","start":56.07,"end":56.57,"sentiment":"neutral","sentiment_score":0.008629098534584045},{"text":"Mhmm.","start":64.95,"end":65.45,"sentiment":"neutral","sentiment_score":0.010600649751722813},{"text":"Okay.","start":65.59,"end":66.09,"sentiment":"neutral","sentiment_score":0.017585592344403267},{"text":"Hang on.","start":67.11,"end":67.51,"sentiment":"neutral","sentiment_score":0.015435528941452503}],"sentiment":"neutral","sentiment_score":0.012574200906480352,"num_words":6,"start":54.765,"end":67.51},{"sentences":[{"text":"Let me just is it 1 Earl Lane, Unit 1011 Earl Lane, yeah, Toowong, Q 0 L D 4 is it 4066?","start":67.51,"end":86.04,"sentiment":"neutral","sentiment_score":0.014666653068905527},{"text":"Okay.","start":89.16,"end":89.66,"sentiment":"neutral","sentiment_score":0.047734856605529785},{"text":"Is it okay if I put you on hold?","start":90.04,"end":91.72,"sentiment":"neutral","sentiment_score":0.048769195874532066},{"text":"Let me just check the address.","start":91.72,"end":93.18,"sentiment":"neutral","sentiment_score":0.016955138184130192},{"text":"K.","start":95.32,"end":95.56,"sentiment":"neutral","sentiment_score":0.005582571495324373}],"sentiment":"neutral","sentiment_score":0.023503522758778088,"num_words":39,"start":67.51,"end":95.56},{"sentences":[{"text":"Hang on.","start":95.56,"end":96.380005,"sentiment":"neutral","sentiment_score":0.009972170926630497},{"text":"Hello?","start":177.39,"end":177.89,"sentiment":"neutral","sentiment_score":-0.0424930565059185},{"text":"Yes.","start":179.63,"end":180.03,"sentiment":"neutral","sentiment_score":0.05991771817207336},{"text":"Thank you for waiting.","start":180.03,"end":180.99,"sentiment":"neutral","sentiment_score":0.22455760464072227},{"text":"So upon checking the address, it's under Linham Networks.","start":180.99,"end":185.34499,"sentiment":"neutral","sentiment_score":0.0579299365894662}],"sentiment":"neutral","sentiment_score":0.08570405008161769,"num_words":17,"start":95.56,"end":185.34499},{"sentences":[{"text":"Have you tried to visit our website or not yet?","start":186.44499,"end":189.745,"sentiment":"neutral","sentiment_score":-0.05707498714327812},{"text":"Mhmm.","start":192.92499,"end":193.42499,"sentiment":"neutral","sentiment_score":-0.09796153008937836},{"text":"So the address is under Linham Networks?","start":194.525,"end":197.42499,"sentiment":"neutral","sentiment_score":0.01703424844890833},{"text":"Yeah.","start":201.47,"end":201.97,"sentiment":"neutral","sentiment_score":0.08236733078956604},{"text":"Mhmm.","start":202.27,"end":202.77,"sentiment":"neutral","sentiment_score":0.025199413299560547}],"sentiment":"neutral","sentiment_score":-0.022095245914533733,"num_words":20,"start":186.44499,"end":202.77},{"sentences":[{"text":"You have you tried to mhmm.","start":202.91,"end":204.53,"sentiment":"neutral","sentiment_score":0.007012977575262387},{"text":"Yeah.","start":213.865,"end":214.365,"sentiment":"neutral","sentiment_score":0.19325721263885495},{"text":"Yep.","start":214.905,"end":215.225,"sentiment":"neutral","sentiment_score":0.22999945282936096},{"text":"But we do offer Lanham Networks under Airtel, so you can still sign up to us for a service.","start":215.225,"end":224.365,"sentiment":"neutral","sentiment_score":0.26149953823340566},{"text":"Mhmm.","start":229.76999,"end":230.26999,"sentiment":"neutral","sentiment_score":0.014156577177345753}],"sentiment":"neutral","sentiment_score":0.19457079766185156,"num_words":28,"start":202.91,"end":230.26999},{"sentences":[{"text":"Yeah.","start":233.68999,"end":234.18999,"sentiment":"neutral","sentiment_score":0.04575130343437195},{"text":"So, yes, so for Ertel, we do have four different networks available, and one of that is Lanham.","start":234.65,"end":244.465,"sentiment":"neutral","sentiment_score":0.14034980556203258},{"text":"So for our basic plan, we have the 25 MBPS unlimited, which is $69.95.","start":245.88501,"end":255.98999,"sentiment":"neutral","sentiment_score":0.12855757027864456},{"text":"And the standard one, which is 50 MBPS, it's $79.95 per month.","start":256.77,"end":263.91,"sentiment":"neutral","sentiment_score":0.07996394547323386},{"text":"We do also have the 50 MBPS?","start":264.44998,"end":273.57498,"sentiment":"neutral","sentiment_score":0.05220349159623895}],"sentiment":"neutral","sentiment_score":0.10955472258277811,"num_words":52,"start":233.68999,"end":273.57498},{"sentences":[{"text":"So for the upload speed, it's 50 MBPS for and for the download, it's 20 MBPS.","start":276.755,"end":285.06998,"sentiment":"neutral","sentiment_score":0.0900691538117826},{"text":"Mhmm.","start":287.77,"end":288.27,"sentiment":"neutral","sentiment_score":0.1829872280359268},{"text":"Yeah.","start":289.53,"end":290.03,"sentiment":"neutral","sentiment_score":0.06927573680877686},{"text":"Actually, our sign up is via our website.","start":293.575,"end":296.23502,"sentiment":"neutral","sentiment_score":0.0769803961738944},{"text":"It's airtel.net.au.","start":297.415,"end":299.995,"sentiment":"neutral","sentiment_score":0.07155207172036171}],"sentiment":"neutral","sentiment_score":0.08758274066661086,"num_words":28,"start":276.755,"end":299.995},{"sentences":[{"text":"Yeah.","start":302.775,"end":303.275,"sentiment":"neutral","sentiment_score":0.0791575238108635},{"text":"Then once you're there, you'll see the available plan speed that we have and the router.","start":303.495,"end":309.75,"sentiment":"neutral","sentiment_score":0.08843311248347163},{"text":"Do you already have a router or you need a new one?","start":310.21,"end":313.03,"sentiment":"neutral","sentiment_score":0.016941777275254328},{"text":"Yeah.","start":322.395,"end":322.895,"sentiment":"neutral","sentiment_score":-0.022784950211644173},{"text":"I think you're referring to the network termination device, the NTD box, which is on your wall.","start":322.955,"end":328.715,"sentiment":"neutral","sentiment_score":0.006830091149929692}],"sentiment":"neutral","sentiment_score":0.03810032447205579,"num_words":47,"start":302.775,"end":328.715},{"sentences":[{"text":"Right?","start":328.715,"end":329.215,"sentiment":"neutral","sentiment_score":0.02836832031607628},{"text":"Yeah.","start":330.79498,"end":331.115,"sentiment":"neutral","sentiment_score":0.005046355538070202},{"text":"So that is the NTD.","start":331.115,"end":332.495,"sentiment":"neutral","sentiment_score":0.018918525613844394},{"text":"So you'd still be needing a router connected to that box for you to establish your connection.","start":333.195,"end":339.95,"sentiment":"neutral","sentiment_score":0.023079099571880174},{"text":"Yeah.","start":339.95,"end":340.45,"sentiment":"neutral","sentiment_score":0.0472634881734848}],"sentiment":"neutral","sentiment_score":0.02270461939275265,"num_words":25,"start":328.715,"end":340.45},{"sentences":[{"text":"You'll also see on our website the available routers that we have, which is compatible to Linham.","start":340.75,"end":347.65,"sentiment":"neutral","sentiment_score":0.053588026586700886},{"text":"So as of the moment, we only have one router available under Linham.","start":348.285,"end":353.42502,"sentiment":"neutral","sentiment_score":0.013100347481667995},{"text":"And the contractor mhmm.","start":354.285,"end":356.625,"sentiment":"neutral","sentiment_score":0.009539234219118953},{"text":"For the router, it's $219.95.","start":362.18,"end":367.08002,"sentiment":"neutral","sentiment_score":0.01686179731041193},{"text":"Yeah.","start":369.46,"end":369.96,"sentiment":"neutral","sentiment_score":0.02991086058318615}],"sentiment":"neutral","sentiment_score":0.030841943831183015,"num_words":40,"start":340.75,"end":369.96},{"sentences":[{"text":"You mean yeah.","start":377.89502,"end":379.255,"sentiment":"neutral","sentiment_score":-0.01272980651507775},{"text":"You mean getting on a router outside?","start":379.255,"end":381.275,"sentiment":"neutral","sentiment_score":0.0012579525022634438},{"text":"Yeah.","start":385.655,"end":386.155,"sentiment":"neutral","sentiment_score":0.0663239136338234},{"text":"Actually, yeah, you can do that one as long as it's compatible with Optic fiber upgrade connection.","start":386.375,"end":393.19998,"sentiment":"neutral","sentiment_score":0.09680752215140007},{"text":"Should be working fine.","start":395.5,"end":396.78,"sentiment":"neutral","sentiment_score":0.16676297411322594}],"sentiment":"neutral","sentiment_score":0.0734287479572231,"num_words":32,"start":377.89502,"end":396.78},{"sentences":[{"text":"Yeah.","start":396.78,"end":397.28,"sentiment":"neutral","sentiment_score":0.10752834379673004},{"text":"We're just going to send you an email instruction on how to connect it, how to establish a connection to it.","start":397.82,"end":404.825,"sentiment":"neutral","sentiment_score":0.09366915268557412},{"text":"Yeah.","start":411.445,"end":411.945,"sentiment":"neutral","sentiment_score":0.13007134199142456},{"text":"You should sign up via online first.","start":413.285,"end":415.54498,"sentiment":"neutral","sentiment_score":0.13309678116015025},{"text":"Then once we receive your order, we'll activate the service within twenty four hours.","start":416.42,"end":423.32,"sentiment":"neutral","sentiment_score":0.1475814591561045}],"sentiment":"neutral","sentiment_score":0.11823794973844831,"num_words":44,"start":396.78,"end":423.32},{"sentences":[{"text":"And after it yeah.","start":424.1,"end":425.46,"sentiment":"neutral","sentiment_score":0.109528087079525},{"text":"After that, if we can wait for you to buy a router or you can get one from us.","start":425.46,"end":432.42502,"sentiment":"neutral","sentiment_score":0.1235568797902057},{"text":"Because the if the router is from us, it's already 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earthal.net.au.","start":461.105,"end":463.445,"sentiment":"neutral","sentiment_score":0.03170066699385643},{"text":"Okay.","start":468.305,"end":468.785,"sentiment":"neutral","sentiment_score":0.20296382904052737}],"sentiment":"neutral","sentiment_score":0.048115282164265714,"num_words":12,"start":454.86,"end":468.785},{"sentences":[{"text":"Sure.","start":468.785,"end":469.285,"sentiment":"neutral","sentiment_score":0.26481619477272034},{"text":"You're welcome.","start":469.825,"end":470.565,"sentiment":"positive","sentiment_score":0.5366752445697784},{"text":"Yeah.","start":471.105,"end":471.505,"sentiment":"neutral","sentiment_score":0.30196601152420044},{"text":"Bye.","start":471.505,"end":471.825,"sentiment":"positive","sentiment_score":0.3493683934211731},{"text":"Have a great day.","start":471.825,"end":472.885,"sentiment":"positive","sentiment_score":0.5574341714382172}],"sentiment":"positive","sentiment_score":0.4688041971789466,"num_words":9,"start":468.785,"end":472.885}]}}]},{"alternatives":[{"transcript":"Hi. I'm just wondering if I can connect Internet. I'm in an apartment block, and you were listed as one of the providers, and I'm just wanting the basic plan. Yes. It is one of well, sorry. Sorry. Sorry. It's 101 Of 1 Earl Lane. Earl Lane, E A R A L E. Yep. No. No. Sorry. E For Elephant, A For Apple, R For Rabbit, L For Lima, e For elephant. Lemonade. Lemonade. Correct. Yes. Yes. Yes. Okay? A $69 plan. You won't come with 25 download speeds. You need the 50 download speed. Okay. Sorry. I forgot that. 79. You need 79. As soon as you get, you know, three people in there, like, Maddie, you and Alex or Maddie, Aiden, Alex and you, you'll you'll get download speeds of about three. I was surprised if you will go with Sassy, but it didn't even go with 25. Yeah. The $69 one. It's a single crease in off your eye. Hello? Who's it? I'm just sorry. Linham. Yes. That's alright. Oh, okay. No. I haven't. No. You you guys were just listed on the QR code. That's all. But if if that's not correct, that's fine. I'll give them a call. Sorry. I'm confused. You you can sign up through Airtel for London. Oh, okay. Is it the same price? And what's the upload what's the upload and download speed of the $79 one? Yeah. Okay. Perfect. Yep. Can you sign me up for that one? When can that start? Okay. I thought that it didn't need a router because it was all connected in the building, but I could be wrong. Yes. Okay. And how much is the router? Okay. And it and it yeah. And is there any chance that there is a router if I check or no. You don't think there is a router? Yeah. Okay. Okay. Oh, okay. Will you will you do that or when it's signed up online? Okay. Okay. Okay. Great. Okay. So I'll I will do that this evening. Okay. Okay. Yeah. Did you get that, ma'am? Yep. We've got it. Thank you. Thank you so much. Okay. K. 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I'm just wondering if I can connect Internet. I'm in an apartment block, and you were listed as one of the providers, and I'm just wanting the basic plan. Yes. It is one of well, sorry.\n\nSorry. Sorry. It's 101 Of 1 Earl Lane. Earl Lane, E A R A L E. Yep.\n\nNo. No. Sorry. E For Elephant, A For Apple, R For Rabbit, L For Lima, e For elephant. Lemonade.\n\nLemonade. Correct. Yes. Yes. Yes.\n\nOkay? A $69 plan. You won't come with 25 download speeds. You need the 50 download speed. Okay.\n\nSorry. I forgot that. 79. You need 79. As soon as you get, you know, three people in there, like, Maddie, you and Alex or Maddie, Aiden, Alex and you, you'll you'll get download speeds of about three.\n\nI was surprised if you will go with Sassy, but it didn't even go with 25. Yeah. The $69 one. It's a single crease in off your eye. Hello?\n\nWho's it? I'm just sorry. Linham. Yes. That's alright.\n\nOh, okay. No. I haven't. No. You you guys were just listed on the QR code.\n\nThat's all. But if if that's not correct, that's fine. I'll give them a call. Sorry. I'm confused.\n\nYou you can sign up through Airtel for London. Oh, okay. Is it the same price? And what's the upload what's the upload and download speed of the $79 one? Yeah.\n\nOkay. Perfect. Yep. Can you sign me up for that one? When can that start?\n\nOkay. I thought that it didn't need a router because it was all connected in the building, but I could be wrong. Yes. Okay. And how much is the router?\n\nOkay. And it and it yeah. And is there any chance that there is a router if I check or no. You don't think there is a router? Yeah.\n\nOkay. Okay. Oh, okay. Will you will you do that or when it's signed up online? Okay.\n\nOkay. Okay. Great. Okay. So I'll I will do that this evening.\n\nOkay. Okay. Yeah. Did you get that, ma'am? Yep.\n\nWe've got it. Thank you. Thank you so much. Okay. 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alright.","start":201.45001,"end":202.19,"sentiment":"neutral","sentiment_score":0.07466265931725502}],"sentiment":"neutral","sentiment_score":-0.10170777193788025,"num_words":9,"start":191.315,"end":202.19},{"sentences":[{"text":"Oh, okay.","start":202.89,"end":203.63,"sentiment":"neutral","sentiment_score":0.042689330875873566},{"text":"No.","start":204.97,"end":205.29001,"sentiment":"neutral","sentiment_score":-0.15646502375602722},{"text":"I haven't.","start":205.29001,"end":205.77,"sentiment":"neutral","sentiment_score":-0.18056108802556992},{"text":"No.","start":205.77,"end":206.01001,"sentiment":"neutral","sentiment_score":-0.15985827147960663},{"text":"You you guys were just listed on the QR code.","start":206.01001,"end":208.57,"sentiment":"neutral","sentiment_score":-0.1168432306498289}],"sentiment":"neutral","sentiment_score":-0.11003119475208223,"num_words":16,"start":202.89,"end":208.57},{"sentences":[{"text":"That's all.","start":208.57,"end":209.13,"sentiment":"neutral","sentiment_score":-0.06957787834107876},{"text":"But if if that's not correct, that's fine.","start":209.13,"end":211.855,"sentiment":"neutral","sentiment_score":-0.05719628743827343},{"text":"I'll give them a call.","start":211.855,"end":213.075,"sentiment":"neutral","sentiment_score":0.14795457422733307},{"text":"Sorry.","start":226.73,"end":227.04999,"sentiment":"neutral","sentiment_score":-0.11507517099380492},{"text":"I'm confused.","start":227.04999,"end":228.03,"sentiment":"neutral","sentiment_score":-0.17409291863441467}],"sentiment":"neutral","sentiment_score":-0.017789677406350773,"num_words":18,"start":208.57,"end":228.03},{"sentences":[{"text":"You you can sign up through Airtel for London.","start":229.60999,"end":232.18999,"sentiment":"neutral","sentiment_score":0.032301181513402194},{"text":"Oh, okay.","start":232.81,"end":233.87,"sentiment":"neutral","sentiment_score":0.06545461528003216},{"text":"Is it the same price?","start":234.09,"end":235.39,"sentiment":"neutral","sentiment_score":0.03864765390753746},{"text":"And what's the upload what's the upload and download speed of the $79 one?","start":264.75,"end":269.81,"sentiment":"neutral","sentiment_score":0.060588101989456584},{"text":"Yeah.","start":274.57498,"end":275.07498,"sentiment":"neutral","sentiment_score":0.061612386256456375}],"sentiment":"neutral","sentiment_score":0.049183998317007094,"num_words":31,"start":229.60999,"end":275.07498},{"sentences":[{"text":"Okay.","start":286.36002,"end":286.86002,"sentiment":"neutral","sentiment_score":0.2520661950111389},{"text":"Perfect.","start":287.72,"end":288.22,"sentiment":"positive","sentiment_score":0.39007723331451416},{"text":"Yep.","start":288.44,"end":288.94,"sentiment":"neutral","sentiment_score":0.15021321177482605},{"text":"Can you sign me up for that one?","start":289.0,"end":290.52002,"sentiment":"neutral","sentiment_score":0.06646856246516109},{"text":"When can that start?","start":290.52002,"end":291.66,"sentiment":"neutral","sentiment_score":0.03967724135145545}],"sentiment":"neutral","sentiment_score":0.09885427368183931,"num_words":15,"start":286.36002,"end":291.66},{"sentences":[{"text":"Okay.","start":301.515,"end":302.015,"sentiment":"neutral","sentiment_score":0.08290795981884003},{"text":"I thought that it didn't need a router because it was all connected in the building, but I could be wrong.","start":314.36,"end":321.41998,"sentiment":"neutral","sentiment_score":-0.20285000332764216},{"text":"Yes.","start":329.665,"end":330.165,"sentiment":"neutral","sentiment_score":0.051904961466789246},{"text":"Okay.","start":340.86502,"end":341.36502,"sentiment":"neutral","sentiment_score":0.04957106336951256},{"text":"And how much is the router?","start":358.66498,"end":360.205,"sentiment":"neutral","sentiment_score":0.008958776015788317}],"sentiment":"neutral","sentiment_score":-0.1340571143043538,"num_words":30,"start":301.515,"end":360.205},{"sentences":[{"text":"Okay.","start":368.34497,"end":368.84497,"sentiment":"neutral","sentiment_score":0.033016666769981384},{"text":"And it and it yeah.","start":369.24,"end":370.84,"sentiment":"neutral","sentiment_score":0.028991712257266045},{"text":"And is there any chance that there is a router if I check or no.","start":370.84,"end":376.3,"sentiment":"neutral","sentiment_score":0.002971592669685682},{"text":"You don't think there is a router?","start":377.32,"end":378.78,"sentiment":"neutral","sentiment_score":-0.016906810658318654},{"text":"Yeah.","start":382.945,"end":383.445,"sentiment":"neutral","sentiment_score":0.04416321590542793}],"sentiment":"neutral","sentiment_score":0.005116022737889454,"num_words":29,"start":368.34497,"end":383.445},{"sentences":[{"text":"Okay.","start":395.505,"end":396.005,"sentiment":"neutral","sentiment_score":0.15801551938056946},{"text":"Okay.","start":398.05,"end":398.55,"sentiment":"neutral","sentiment_score":0.11006078869104384},{"text":"Oh, okay.","start":405.49,"end":406.05,"sentiment":"neutral","sentiment_score":0.07609260082244873},{"text":"Will you will you do that or when it's signed up online?","start":406.05,"end":409.27,"sentiment":"neutral","sentiment_score":0.05531129458298286},{"text":"Okay.","start":416.45502,"end":416.95502,"sentiment":"neutral","sentiment_score":0.15197157859802246}],"sentiment":"neutral","sentiment_score":0.07270403666531339,"num_words":17,"start":395.505,"end":416.95502},{"sentences":[{"text":"Okay.","start":424.3,"end":424.8,"sentiment":"neutral","sentiment_score":0.1031150221824646},{"text":"Okay.","start":445.355,"end":445.755,"sentiment":"neutral","sentiment_score":0.2610257565975189},{"text":"Great.","start":445.755,"end":446.235,"sentiment":"positive","sentiment_score":0.41915494203567505},{"text":"Okay.","start":446.235,"end":446.735,"sentiment":"neutral","sentiment_score":0.24973028898239136},{"text":"So I'll I will do that this evening.","start":446.955,"end":453.27,"sentiment":"neutral","sentiment_score":0.2260034903883934}],"sentiment":"neutral","sentiment_score":0.23675449440876642,"num_words":12,"start":424.3,"end":453.27},{"sentences":[{"text":"Okay.","start":453.27,"end":453.77,"sentiment":"neutral","sentiment_score":0.08555074781179428},{"text":"Okay.","start":464.46893,"end":464.78894,"sentiment":"neutral","sentiment_score":0.04069366678595543},{"text":"Yeah.","start":464.78894,"end":464.94894,"sentiment":"neutral","sentiment_score":0.040918610990047455},{"text":"Did you get that, ma'am?","start":464.94894,"end":465.74893,"sentiment":"neutral","sentiment_score":0.05457835644483566},{"text":"Yep.","start":465.74893,"end":465.98895,"sentiment":"neutral","sentiment_score":0.1321052610874176}],"sentiment":"neutral","sentiment_score":0.06357334098882145,"num_words":9,"start":453.27,"end":465.98895},{"sentences":[{"text":"We've got it.","start":465.98895,"end":466.62894,"sentiment":"neutral","sentiment_score":0.24977445602416992},{"text":"Thank you.","start":466.62894,"end":467.44894,"sentiment":"positive","sentiment_score":0.39775198698043823},{"text":"Thank you so much.","start":469.58893,"end":470.62894,"sentiment":"positive","sentiment_score":0.5005070120096207},{"text":"Okay.","start":470.62894,"end":471.12894,"sentiment":"neutral","sentiment_score":0.2823604941368103},{"text":"K.","start":473.26895,"end":473.74893,"sentiment":"neutral","sentiment_score":0.0062554385513067245}],"sentiment":"positive","sentiment_score":0.3486792111599987,"num_words":11,"start":465.98895,"end":473.74893},{"sentences":[{"text":"Bye.","start":473.74893,"end":474.24893,"sentiment":"neutral","sentiment_score":-0.08013635128736496}],"sentiment":"neutral","sentiment_score":-0.08013635128736496,"num_words":1,"start":473.74893,"end":474.24893}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Marie from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi. I'm just wondering if I can connect Internet. I'm in an apartment\n\nChannel 0: Mhmm.\n\nChannel 1: block, and you were listed as one of the providers, and I'm just wanting the basic plan.\n\nChannel 0: Okay. May I have the full address, please, for me to check on our end?\n\nChannel 1: Yes. It is one of\n\nChannel 0: One\n\nChannel 1: well, sorry. Sorry. Sorry. It's 101 Of 1 Earl\n\nChannel 0: Mhmm.\n\nChannel 1: Lane.\n\nChannel 0: Sorry?\n\nChannel 1: Earl Lane, E A R A L E. Yep.\n\nChannel 0: E L I.\n\nChannel 1: No. No. Sorry. E For Elephant, A For\n\nChannel 0: Okay.\n\nChannel 1: Apple,\n\nChannel 0: Mhmm.\n\nChannel 1: R For Rabbit, L For Lima, e For elephant. Lemonade. Lemonade.\n\nChannel 0: Mhmm. Okay. Hang on. Let me just is it 1 Earl Lane, Unit 1011\n\nChannel 1: Correct.\n\nChannel 0: Earl Lane, yeah, Toowong,\n\nChannel 1: Yes.\n\nChannel 0: Q 0 L D 4 is it 4066?\n\nChannel 1: Yes. Yes.\n\nChannel 0: Okay. Is it okay if I put you on hold? Let me just check the address.\n\nChannel 1: Okay?\n\nChannel 0: K. Hang on.\n\nChannel 1: A $69 plan. You won't come with 25 download speeds. You need the 50 download speed. Okay. Sorry.\n\nI forgot that. 79. You need 79. As soon as you get, you know, three people in there, like, Maddie, you and Alex or Maddie, Aiden, Alex and you, you'll you'll get download speeds of about three. I was surprised if you will go with Sassy, but it didn't even go with 25.\n\nYeah. The $69 one. It's a single crease\n\nChannel 0: Hello?\n\nChannel 1: in off your eye. Hello?\n\nChannel 0: Yes. Thank you for waiting. So upon checking the address, it's under Linham Networks. Have you tried to visit our website or not yet?\n\nChannel 1: Who's it? I'm just sorry.\n\nChannel 0: Mhmm. So the address is under Linham Networks?\n\nChannel 1: Linham. Yes. That's\n\nChannel 0: Yeah.\n\nChannel 1: alright.\n\nChannel 0: Mhmm.\n\nChannel 1: Oh,\n\nChannel 0: You have\n\nChannel 1: okay.\n\nChannel 0: you tried to mhmm.\n\nChannel 1: No. I haven't. No. You you guys were just listed on the QR code. That's all.\n\nBut if if that's not correct, that's fine. I'll give them a call.\n\nChannel 0: Yeah. Yep. But we do offer Lanham Networks under Airtel, so you can still sign up to us for a service.\n\nChannel 1: Sorry. I'm confused. You you\n\nChannel 0: Mhmm.\n\nChannel 1: can sign up through Airtel for London. Oh, okay.\n\nChannel 0: Yeah.\n\nChannel 1: Is it the same\n\nChannel 0: So,\n\nChannel 1: price?\n\nChannel 0: yes, so for Ertel, we do have four different networks available, and one of that is Lanham. So for our basic plan, we have the 25 MBPS unlimited, which is $69.95. And the standard one, which is 50 MBPS, it's $79.95 per month. We do\n\nChannel 1: And\n\nChannel 0: also\n\nChannel 1: what's\n\nChannel 0: have\n\nChannel 1: the upload what's the upload and download speed of the $79 one?\n\nChannel 0: the 50 MBPS?\n\nChannel 1: Yeah.\n\nChannel 0: So for the upload speed, it's 50 MBPS for and for the download, it's 20 MBPS.\n\nChannel 1: Okay. Perfect.\n\nChannel 0: Mhmm.\n\nChannel 1: Yep. Can you sign\n\nChannel 0: Yeah.\n\nChannel 1: me up for that one? When can that start?\n\nChannel 0: Actually, our sign up is via our website. It's airtel.net.au.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. Then once you're there, you'll see the available plan speed that we have and the router. Do you already have a router or you need a new one?\n\nChannel 1: I thought that it didn't need a router because it was all connected in the building, but I could be wrong.\n\nChannel 0: Yeah. I think you're referring to the network termination device, the NTD box, which is on your wall. Right?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. So that is the NTD. So you'd still be needing a router connected to that box for you to establish your connection. Yeah. You'll\n\nChannel 1: Okay.\n\nChannel 0: also see on our website the available routers that we have, which is compatible to Linham. So as of the moment, we only have one router available under Linham. And the contractor mhmm.\n\nChannel 1: And how much is the router?\n\nChannel 0: For the router, it's $219.95.\n\nChannel 1: Okay. And\n\nChannel 0: Yeah.\n\nChannel 1: it and it yeah. And is there any chance that there is a router if I check or no. You don't think there\n\nChannel 0: You\n\nChannel 1: is\n\nChannel 0: mean\n\nChannel 1: a router?\n\nChannel 0: yeah. You mean getting on a router outside?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Actually, yeah, you can do that one as long as it's compatible with Optic fiber upgrade connection. Should\n\nChannel 1: Okay.\n\nChannel 0: be working fine. Yeah. We're\n\nChannel 1: Okay.\n\nChannel 0: just going to send you an email instruction on how to connect it, how to establish a connection to it.\n\nChannel 1: Oh, okay. Will you will you do that or when it's signed up online?\n\nChannel 0: Yeah. You should sign up via online first. Then\n\nChannel 1: Okay.\n\nChannel 0: once we receive your order, we'll activate the service within twenty four hours. And\n\nChannel 1: Okay.\n\nChannel 0: after it yeah. After that, if we can wait for you to buy a router or you can get one from us. Because the if the router is from us, it's already preconfigured. So no extra step needed on your end. You just need to plug it in, plug and play, and it should be working fine.\n\nChannel 1: Okay. Great. Okay. So I'll I will do that this evening. Okay.\n\nChannel 0: Yeah. Okay. So just did you get our website? It's earthal.net.au.\n\nChannel 1: Okay. Yeah. Did you get that, ma'am? Yep. We've got it.\n\nThank you.\n\nChannel 0: Okay. Sure.\n\nChannel 1: Thank\n\nChannel 0: You're\n\nChannel 1: you so\n\nChannel 0: welcome.\n\nChannel 1: much. Okay.\n\nChannel 0: Yeah. Bye. Have a great day.\n\nChannel 1: K. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.24,"end":2.74,"sentiment":"neutral","sentiment_score":0.27181243896484375},{"text":"Good afternoon.","start":2.8,"end":3.54,"sentiment":"positive","sentiment_score":0.5580597817897797},{"text":"This is Marie from Airtel tech support.","start":3.6,"end":6.2599998,"sentiment":"positive","sentiment_score":0.5441973039082119},{"text":"How can I assist you today?","start":6.7999997,"end":8.26,"sentiment":"positive","sentiment_score":0.5401894003152847}],"sentiment":"positive","sentiment_score":0.5274030957370996,"channel":0,"num_words":16,"start":2.24,"end":8.26},{"sentences":[{"text":"Hi.","start":9.04,"end":9.5199995,"sentiment":"neutral","sentiment_score":0.06657696515321732},{"text":"I'm just wondering if I can connect Internet.","start":9.5199995,"end":13.059999,"sentiment":"neutral","sentiment_score":0.05760594829916954},{"text":"I'm in an 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sorry.","start":35.49,"end":36.05,"sentiment":"neutral","sentiment_score":-0.016065179370343685},{"text":"Sorry.","start":36.05,"end":36.29,"sentiment":"neutral","sentiment_score":-0.028170406818389893},{"text":"Sorry.","start":36.29,"end":36.45,"sentiment":"neutral","sentiment_score":-0.024297278374433517},{"text":"It's 101 Of 1 Earl","start":36.45,"end":40.31,"sentiment":"neutral","sentiment_score":-0.0043794609606266025}],"sentiment":"neutral","sentiment_score":-0.011832816526293755,"channel":1,"num_words":9,"start":35.49,"end":40.31},{"sentences":[{"text":"Mhmm.","start":39.85,"end":40.35,"sentiment":"neutral","sentiment_score":-0.00015627173706889153}],"sentiment":"neutral","sentiment_score":-0.00015627173706889153,"channel":0,"num_words":1,"start":39.85,"end":40.35},{"sentences":[{"text":"Lane.","start":40.45,"end":40.95,"sentiment":"neutral","sentiment_score":-0.005411016289144754}],"sentiment":"neutral","sentiment_score":-0.005411016289144754,"channel":1,"num_words":1,"start":40.45,"end":40.95},{"sentences":[{"text":"Sorry?","start":42.33,"end":42.83,"sentiment":"neutral","sentiment_score":-0.005919268354773521}],"sentiment":"neutral","sentiment_score":-0.005919268354773521,"channel":0,"num_words":1,"start":42.33,"end":42.83},{"sentences":[{"text":"Earl Lane, E A R A L E.","start":44.125,"end":47.644997,"sentiment":"neutral","sentiment_score":-0.0009243855311069638},{"text":"Yep.","start":47.644997,"end":48.144997,"sentiment":"neutral","sentiment_score":0.004842638969421387}],"sentiment":"neutral","sentiment_score":-0.00028360503104825813,"channel":1,"num_words":9,"start":44.125,"end":48.144997},{"sentences":[{"text":"E L I.","start":49.885002,"end":51.025,"sentiment":"neutral","sentiment_score":-0.003803136603285869}],"sentiment":"neutral","sentiment_score":-0.003803136603285869,"channel":0,"num_words":3,"start":49.885002,"end":51.025},{"sentences":[{"text":"No.","start":51.565,"end":51.805,"sentiment":"neutral","sentiment_score":-0.055887311697006226},{"text":"No.","start":51.805,"end":51.964996,"sentiment":"neutral","sentiment_score":-0.06211809813976288},{"text":"Sorry.","start":51.964996,"end":52.445,"sentiment":"neutral","sentiment_score":-0.04509412869811058},{"text":"E For Elephant, A 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The representative asks for the customer's address and checks their plan and internet speed. The representative explains the available routers and offers to activate the service once the customer is signed up online. The call ends with the representative providing the customer with the website and instructions on how to connect their internet."},"intents":{"segments":[{"text":"I'm just wondering if I can connect Internet. I'm in an apartment Mhmm. block, and you were listed as one of the providers, and I'm just wanting the basic plan. Okay.","start_word":17,"end_word":47,"intents":[{"intent":"Connect internet","confidence_score":0.3094314},{"intent":"Check plan","confidence_score":0.05209642}]},{"text":"May I have the full address, please, for me to check on our end?","start_word":48,"end_word":61,"intents":[{"intent":"Provide address","confidence_score":0.5132509}]},{"text":"May I have the full address, please, for me to check on our end? Yes.","start_word":48,"end_word":62,"intents":[{"intent":"Check address","confidence_score":0.70791775}]},{"text":"You won't come with 25 download speeds. You need the 50 download speed. Okay.","start_word":167,"end_word":180,"intents":[{"intent":"Add download speeds","confidence_score":0.0033349467}]},{"text":"Thank you for waiting. So upon checking the address, it's under Linham Networks. Have you tried to visit our website or not yet? Who's it?","start_word":250,"end_word":274,"intents":[{"intent":"Check website","confidence_score":0.43442598}]},{"text":"So the address is under Linham Networks? Linham. Yes.","start_word":280,"end_word":288,"intents":[{"intent":"Confirm address","confidence_score":0.18558562}]},{"text":"Is it the So, same price? yes, so for Ertel, we do have four different networks available, and one of that is Lanham. So for our basic plan, we have the 25 MBPS unlimited, which is $69.95. And the standard one, which is 50 MBPS, it's $79.95 per month.","start_word":366,"end_word":414,"intents":[{"intent":"Provide pricing","confidence_score":0.030024476}]},{"text":"So for the upload speed, it's 50 MBPS for and for the download, it's 20 MBPS. Okay.","start_word":437,"end_word":453,"intents":[{"intent":"Check upload speed","confidence_score":0.0065824883}]},{"text":"I thought that it didn't need a router because it was all connected in the building, but I could be wrong. Yeah.","start_word":510,"end_word":531,"intents":[{"intent":"Confirm router configuration","confidence_score":0.049123064}]},{"text":"So you'd still be needing a router connected to that box for you to establish your connection. Yeah.","start_word":557,"end_word":574,"intents":[{"intent":"Connect routers","confidence_score":0.14375947}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.27181243896484375},{"text":"Good afternoon. This is Marie from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.5346103310585022},{"text":"Hi. I'm just wondering if I can connect Internet. I'm in an apartment Mhmm. block, and you were listed as one of the providers, and I'm just wanting the basic plan. Okay. May I have the full address, please, for me to check on our end? Yes. It is one of One well, sorry. Sorry. Sorry. It's 101 Of 1 Earl Mhmm. Lane. Sorry? Earl Lane, E A R A L E. Yep. E L I. No. No. Sorry. E For Elephant, A For Okay. Apple, Mhmm. R For Rabbit, L For Lima, e For elephant. Lemonade. Lemonade. Mhmm. Okay. Hang on. Let me just is it 1 Earl Lane, Unit 1011 Correct. Earl Lane, yeah, Toowong, Yes. Q 0 L D 4 is it 4066? Yes. Yes. Okay. Is it okay if I put you on hold? Let me just check the address. Okay? K. Hang on. A $69 plan. You won't come with 25 download speeds. You need the 50 download speed. Okay. Sorry. I forgot that. 79. You need 79. As soon as you get, you know, three people in there, like, Maddie, you and Alex or Maddie, Aiden, Alex and you, you'll you'll get download speeds of about three. I was surprised if you will go with Sassy, but it didn't even go with 25. Yeah. The $69 one. It's a single crease Hello? in off your eye. Hello? Yes. Thank you for waiting. So upon checking the address, it's under Linham Networks. Have you tried to visit our website or not yet? Who's it? I'm just sorry. Mhmm. So the address is under Linham Networks? Linham. Yes. That's Yeah. alright. Mhmm. Oh, You have okay. you tried to mhmm. No. I haven't. No. You you guys were just listed on the QR code. That's all. But if if that's not correct, that's fine. I'll give them a call. Yeah. Yep. But we do offer Lanham Networks under Airtel, so you can still sign up to us for a service. Sorry. I'm confused. You Mhmm. you can sign up through Airtel for London. Oh, okay. Yeah. Is it the So, same price? yes, so for Ertel, we do have four different networks available, and one of that is Lanham. So for our basic plan, we have the 25 MBPS unlimited, which is $69.95. And the standard one, which is 50 MBPS, it's $79.95 per month. We do And also what's have the upload what's the upload and download speed of the $79 one? the 50 MBPS? Yeah. So for the upload speed, it's 50 MBPS for and for the download, it's 20 MBPS. Okay.","start_word":16,"end_word":453,"sentiment":"neutral","sentiment_score":0.02075952769269886},{"text":"Perfect.","start_word":454,"end_word":454,"sentiment":"positive","sentiment_score":0.39007723331451416},{"text":"Mhmm. Yep. Can you sign Yeah. me up for that one? When can that start? Actually, our sign up is via our website. It's airtel.net.au. Okay. Yeah. Then once you're there, you'll see the available plan speed that we have and the router. Do you already have a router or you need a new one? I thought that it didn't need a router because it was all connected in the building, but I could be wrong. Yeah. I think you're referring to the network termination device, the NTD box, which is on your wall. Right? Yes. Yeah. So that is the NTD. So you'd still be needing a router connected to that box for you to establish your connection. Yeah. You'll Okay. also see on our website the available routers that we have, which is compatible to Linham. So as of the moment, we only have one router available under Linham. And the contractor mhmm. And how much is the router? For the router, it's $219.95. Okay. And Yeah. it and it yeah. And is there any chance that there is a router if I check or no. You don't think there You is mean a router? yeah. You mean getting on a router outside? Yeah. Yeah. Actually, yeah, you can do that one as long as it's compatible with Optic fiber upgrade connection. Should Okay. be working fine. Yeah. We're Okay. just going to send you an email instruction on how to connect it, how to establish a connection to it. Oh, okay. Will you will you do that or when it's signed up online? Yeah. You should sign up via online first. Then Okay. once we receive your order, we'll activate the service within twenty four hours. And Okay. after it yeah. After that, if we can wait for you to buy a router or you can get one from us. Because the if the router is from us, it's already preconfigured. So no extra step needed on your end. You just need to plug it in, plug and play, and it should be working fine. Okay.","start_word":455,"end_word":803,"sentiment":"neutral","sentiment_score":0.06589486407793867},{"text":"Great.","start_word":804,"end_word":804,"sentiment":"positive","sentiment_score":0.41915494203567505},{"text":"Okay. So I'll I will do that this evening. Okay. Yeah. Okay. So just did you get our website? It's earthal.net.au. Okay. Yeah. Did you get that, ma'am? Yep. 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