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I see.","start":55.72,"end":56.68,"sentiment":"neutral","sentiment_score":0.012641769833862782},{"text":"I understand.","start":56.68,"end":57.34,"sentiment":"neutral","sentiment_score":0.019372474402189255},{"text":"Got it.","start":57.4,"end":57.96,"sentiment":"neutral","sentiment_score":0.0694444477558136},{"text":"Thank you so much for that details,","start":57.96,"end":60.06,"sentiment":"positive","sentiment_score":0.4061654806137085}],"sentiment":"neutral","sentiment_score":0.2184798227223967,"channel":0,"num_words":14,"start":55.72,"end":60.06},{"sentences":[{"text":"Okay.","start":60.08,"end":60.58,"sentiment":"neutral","sentiment_score":0.30365249514579773}],"sentiment":"neutral","sentiment_score":0.30365249514579773,"channel":1,"num_words":1,"start":60.08,"end":60.58},{"sentences":[{"text":"Prasad, and 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good","start":63.16,"end":63.72,"sentiment":"positive","sentiment_score":0.41883700092633563}],"sentiment":"positive","sentiment_score":0.4032650329172611,"channel":0,"num_words":8,"start":61.48,"end":63.72},{"sentences":[{"text":"Okay.","start":63.68,"end":64.16,"sentiment":"neutral","sentiment_score":0.30389663577079773}],"sentiment":"neutral","sentiment_score":0.30389663577079773,"channel":1,"num_words":1,"start":63.68,"end":64.16},{"sentences":[{"text":"one.","start":63.72,"end":64.22,"sentiment":"neutral","sentiment_score":0.2228810340166092}],"sentiment":"neutral","sentiment_score":0.2228810340166092,"channel":0,"num_words":1,"start":63.72,"end":64.22},{"sentences":[{"text":"Thank you.","start":64.16,"end":64.9,"sentiment":"positive","sentiment_score":0.3474206328392029}],"sentiment":"positive","sentiment_score":0.3474206328392029,"channel":1,"num_words":2,"start":64.16,"end":64.9},{"sentences":[{"text":"Bye bye.","start":65.0,"end":65.74,"sentiment":"neutral","sentiment_score":0.16143712401390076}],"sentiment":"neutral","sentiment_score":0.16143712401390076,"channel":0,"num_words":2,"start":65.0,"end":65.74}]},"summary":{"result":"success","short":"A representative from Airtel calls Prasad Jeredi to check if he needs any Internet services to his new address. Prasad informs the representative that he already disconnected his service to his old address and moved into his new location. The representative thanks him for his time and confirms that he already has an existing internet plan."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello? Hi. Good morning. This is Airtel. Am I speaking to mister Prasad Jeredi? Yeah. Hi. How are you today?","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.14187142252922058},{"text":"Yeah. I'm good. Thank you. How are you? That's great to hear. I'm fine. Thank you for answering my phone call, Prasad.","start_word":20,"end_word":41,"sentiment":"positive","sentiment_score":0.4943103790283203},{"text":"This is just, like, a quick call. We believe that you already moved in. We're in we're just checking in if you need any Internet services to your new address. Oh, no. We are disconnecting. We need to request for disconnect, disconnection. Oh, yeah. I understand. You already disconnected your Internet Okay. service to your old one, and you already moved in. Right? We're Yes. just checking if you need any Internet services to your new address, to your new location. No. Not required in that location. Oh, you already have one Yeah. existing? Yeah. Yeah. Existing Oh. plan. Yeah. Oh, I see. I understand. Got it.","start_word":42,"end_word":148,"sentiment":"neutral","sentiment_score":-0.00032423369702883065},{"text":"Thank you so much for that details, Okay. Prasad, and appreciate Thank you. your time today. Thank you. Have a good Okay.","start_word":149,"end_word":170,"sentiment":"positive","sentiment_score":0.38710394501686096},{"text":"one.","start_word":171,"end_word":171,"sentiment":"neutral","sentiment_score":0.2228810340166092},{"text":"Thank you.","start_word":172,"end_word":173,"sentiment":"positive","sentiment_score":0.3376418352127075},{"text":"Bye bye.","start_word":174,"end_word":175,"sentiment":"neutral","sentiment_score":0.18293242156505585}],"average":{"sentiment":"neutral","sentiment_score":0.14571027402524594}}}}