{"metadata":{"transaction_key":"deprecated","request_id":"019f8269-c9d0-7bb2-828b-18eb9bf6f896","sha256":"779dc78f39f6730bba2bafd5f1cd225eaf3188a052cc722a5d8e9499efa3fed4","created":"2026-07-21T02:03:20.395Z","duration":65.519936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":236,"output_tokens":40},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":263,"output_tokens":263},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":263,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Good afternoon. Is this Matthew? This is Veronica from Financial. How are you? Yeah. I'm good. Thanks. I had you booked in to go over the any recommendations I made on your investment following the under review discussion we had a little while ago. Is now still a good time? Yep. It shouldn't take too long because it is pretty straight. I can probably make it in maybe, like, fifteen or so. Like, it's pretty straightforward. Would that work? Let me have a quick look. Yeah. I can do I could do 01:30. So an hour and a half. Would that work? Yes. All good. I will call you in an hour and a half. No worries. We'll speak then. Alright. Bye.","confidence":0.9980469,"words":[{"word":"good","start":1.36,"end":1.68,"confidence":0.9980469,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.29673612117767334},{"word":"afternoon","start":1.68,"end":2.08,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.2169056385755539},{"word":"is","start":2.08,"end":2.24,"confidence":0.9980469,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.10908371210098268},{"word":"this","start":2.24,"end":2.3999999,"confidence":0.9970703,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.09648434817790984},{"word":"matthew","start":2.3999999,"end":2.8999999,"confidence":0.9975586,"punctuated_word":"Matthew?","sentiment":"neutral","sentiment_score":0.14349284768104553},{"word":"this","start":4.56,"end":4.72,"confidence":0.9980469,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.07168374955654144},{"word":"is","start":4.72,"end":4.96,"confidence":0.9951172,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.07424674928188324},{"word":"veronica","start":4.96,"end":5.44,"confidence":0.99316406,"punctuated_word":"Veronica","sentiment":"neutral","sentiment_score":0.10259263217449188},{"word":"from","start":5.44,"end":5.7599998,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.11996733397245408},{"word":"financial","start":5.7599998,"end":6.2599998,"confidence":0.6561279,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":0.1111925095319748},{"word":"how","start":6.7999997,"end":6.96,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.13703417778015137},{"word":"are","start":6.96,"end":7.12,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.1304226964712143},{"word":"you","start":7.12,"end":7.62,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.14097890257835388},{"word":"yeah","start":9.28,"end":9.599999,"confidence":0.9577637,"punctuated_word":"Yeah.","sentiment":"positive","sentiment_score":0.3625324070453644},{"word":"i'm","start":9.599999,"end":9.84,"confidence":0.9975586,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.5588130950927734},{"word":"good","start":9.84,"end":10.16,"confidence":0.9995117,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.641777753829956},{"word":"thanks","start":10.16,"end":10.66,"confidence":0.99658203,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.6356939077377319},{"word":"i","start":11.84,"end":12.08,"confidence":0.8745117,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2409927099943161},{"word":"had","start":12.08,"end":12.32,"confidence":0.98828125,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.24043968319892883},{"word":"you","start":12.32,"end":12.48,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13574934005737305},{"word":"booked","start":12.48,"end":12.705,"confidence":0.99902344,"punctuated_word":"booked","sentiment":"neutral","sentiment_score":0.19142034649848935},{"word":"in","start":12.865,"end":13.184999,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.1766294091939926},{"word":"to","start":13.184999,"end":13.425,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.13831375539302826},{"word":"go","start":13.425,"end":13.665,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.1599079072475433},{"word":"over","start":13.665,"end":14.165,"confidence":1.0,"punctuated_word":"over","sentiment":"neutral","sentiment_score":0.2100137323141098},{"word":"the","start":14.305,"end":14.805,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.15157316625118256},{"word":"any","start":15.184999,"end":15.425,"confidence":0.96533203,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.15624988079071045},{"word":"recommendations","start":15.425,"end":15.925,"confidence":0.99316406,"punctuated_word":"recommendations","sentiment":"neutral","sentiment_score":0.151419535279274},{"word":"i","start":16.305,"end":16.465,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.10421081632375716},{"word":"made","start":16.465,"end":16.705,"confidence":1.0,"punctuated_word":"made","sentiment":"neutral","sentiment_score":0.15946447849273682},{"word":"on","start":16.705,"end":16.865,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.15601715445518494},{"word":"your","start":16.865,"end":17.345,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1464743614196777},{"word":"investment","start":17.345,"end":17.845,"confidence":0.6357422,"punctuated_word":"investment","sentiment":"neutral","sentiment_score":0.14351068437099457},{"word":"following","start":18.225,"end":18.625,"confidence":0.9707031,"punctuated_word":"following","sentiment":"neutral","sentiment_score":0.1330922544002533},{"word":"the","start":18.625,"end":18.785,"confidence":0.86035156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1568842977285385},{"word":"under","start":18.785,"end":19.105,"confidence":0.84814453,"punctuated_word":"under","sentiment":"neutral","sentiment_score":0.11986197531223296},{"word":"review","start":19.105,"end":19.505,"confidence":0.9604492,"punctuated_word":"review","sentiment":"neutral","sentiment_score":0.13958117365837097},{"word":"discussion","start":19.505,"end":19.904999,"confidence":0.99902344,"punctuated_word":"discussion","sentiment":"neutral","sentiment_score":0.16536945104599},{"word":"we","start":19.904999,"end":20.064999,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.12358835339546204},{"word":"had","start":20.064999,"end":20.185,"confidence":1.0,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.12996478378772736},{"word":"a","start":20.185,"end":20.305,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.11530335247516632},{"word":"little","start":20.305,"end":20.625,"confidence":1.0,"punctuated_word":"little","sentiment":"neutral","sentiment_score":0.10314549505710602},{"word":"while","start":20.625,"end":20.785,"confidence":1.0,"punctuated_word":"while","sentiment":"neutral","sentiment_score":0.10121728479862212},{"word":"ago","start":20.785,"end":21.185,"confidence":0.9926758,"punctuated_word":"ago.","sentiment":"neutral","sentiment_score":0.11937186866998672},{"word":"is","start":21.185,"end":21.425,"confidence":0.9970703,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.0641629695892334},{"word":"now","start":21.425,"end":21.585,"confidence":0.9980469,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.06780744343996048},{"word":"still","start":21.585,"end":21.825,"confidence":0.9980469,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.07961978018283844},{"word":"a","start":21.825,"end":21.904999,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1827316582202911},{"word":"good","start":21.904999,"end":22.064999,"confidence":1.0,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.19173263013362885},{"word":"time","start":22.064999,"end":22.564999,"confidence":1.0,"punctuated_word":"time?","sentiment":"neutral","sentiment_score":0.2159772217273712},{"word":"yep","start":25.119999,"end":25.619999,"confidence":0.75390625,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.10797639936208724},{"word":"it","start":25.679998,"end":25.92,"confidence":0.97509766,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.08817698061466217},{"word":"shouldn't","start":25.92,"end":26.32,"confidence":1.0,"punctuated_word":"shouldn't","sentiment":"neutral","sentiment_score":0.0867970734834671},{"word":"take","start":26.32,"end":26.64,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.07580903172492981},{"word":"too","start":26.64,"end":26.8,"confidence":0.9980469,"punctuated_word":"too","sentiment":"neutral","sentiment_score":0.05374382063746452},{"word":"long","start":26.8,"end":27.039999,"confidence":1.0,"punctuated_word":"long","sentiment":"neutral","sentiment_score":0.06168384477496147},{"word":"because","start":27.039999,"end":27.279999,"confidence":0.9194336,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.06544837355613708},{"word":"it","start":27.279999,"end":27.439999,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.041176650673151016},{"word":"is","start":27.439999,"end":27.68,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.020960068330168724},{"word":"pretty","start":27.68,"end":28.0,"confidence":0.99902344,"punctuated_word":"pretty","sentiment":"neutral","sentiment_score":0.031743764877319336},{"word":"straight","start":28.0,"end":28.5,"confidence":0.98461914,"punctuated_word":"straight.","sentiment":"neutral","sentiment_score":0.044349752366542816},{"word":"i","start":30.56,"end":30.64,"confidence":0.5917969,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0680132806301117},{"word":"can","start":30.64,"end":30.88,"confidence":0.9941406,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.06976224482059479},{"word":"probably","start":30.88,"end":31.279999,"confidence":0.99902344,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":0.08871317654848099},{"word":"make","start":31.279999,"end":31.439999,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.07626517862081528},{"word":"it","start":31.439999,"end":31.599998,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.06063448637723923},{"word":"in","start":31.599998,"end":31.759998,"confidence":0.9902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.07247617095708847},{"word":"maybe","start":31.759998,"end":32.0,"confidence":0.8852539,"punctuated_word":"maybe,","sentiment":"neutral","sentiment_score":0.06641975045204163},{"word":"like","start":32.0,"end":32.32,"confidence":0.99658203,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.06731408834457397},{"word":"fifteen","start":32.32,"end":32.8,"confidence":0.99316406,"punctuated_word":"fifteen","sentiment":"neutral","sentiment_score":0.09370365738868712},{"word":"or","start":32.8,"end":33.04,"confidence":0.9838867,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.0742097869515419},{"word":"so","start":33.04,"end":33.54,"confidence":0.90527344,"punctuated_word":"so.","sentiment":"neutral","sentiment_score":0.08606173098087311},{"word":"like","start":33.6,"end":33.76,"confidence":0.984375,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":0.050788514316082},{"word":"it's","start":33.76,"end":34.0,"confidence":0.99853516,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.05119116231799126},{"word":"pretty","start":34.0,"end":34.32,"confidence":0.99902344,"punctuated_word":"pretty","sentiment":"neutral","sentiment_score":0.10054680705070496},{"word":"straightforward","start":34.32,"end":34.82,"confidence":0.97387695,"punctuated_word":"straightforward.","sentiment":"neutral","sentiment_score":0.1413354128599167},{"word":"would","start":35.199997,"end":35.44,"confidence":0.92822266,"punctuated_word":"Would","sentiment":"neutral","sentiment_score":0.10521326959133148},{"word":"that","start":35.44,"end":35.6,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1335202008485794},{"word":"work","start":35.6,"end":36.1,"confidence":1.0,"punctuated_word":"work?","sentiment":"neutral","sentiment_score":0.09347312897443771},{"word":"let","start":39.855,"end":40.095,"confidence":0.90771484,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.03018665686249733},{"word":"me","start":40.095,"end":40.335,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.027982298284769055},{"word":"have","start":40.335,"end":40.815002,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.02539006806910038},{"word":"a","start":40.815002,"end":41.295002,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02408250980079174},{"word":"quick","start":41.295002,"end":41.775,"confidence":0.95947266,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.026808083057403564},{"word":"look","start":41.775,"end":42.275,"confidence":0.98535156,"punctuated_word":"look.","sentiment":"neutral","sentiment_score":0.02653218619525433},{"word":"yeah","start":47.775,"end":48.095,"confidence":0.99658203,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04752656817436218},{"word":"i","start":48.095,"end":48.255,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0384029783308506},{"word":"can","start":48.255,"end":48.575,"confidence":0.9980469,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.03892238065600395},{"word":"do","start":48.575,"end":48.895,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.03111962601542473},{"word":"i","start":49.375,"end":49.695,"confidence":0.86035156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03806598484516144},{"word":"could","start":49.695,"end":49.935,"confidence":0.95410156,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.0449707992374897},{"word":"do","start":49.935,"end":50.095,"confidence":0.9550781,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.03806537389755249},{"word":"01:30","start":50.095,"end":51.155,"confidence":0.8654785,"punctuated_word":"01:30.","sentiment":"neutral","sentiment_score":0.03958580642938614},{"word":"so","start":51.86,"end":52.02,"confidence":0.7949219,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.022346409037709236},{"word":"an","start":52.02,"end":52.18,"confidence":0.9819336,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.015311617404222488},{"word":"hour","start":52.18,"end":52.34,"confidence":1.0,"punctuated_word":"hour","sentiment":"neutral","sentiment_score":0.05404408276081085},{"word":"and","start":52.34,"end":52.5,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05951985716819763},{"word":"a","start":52.5,"end":52.66,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0379573293030262},{"word":"half","start":52.66,"end":53.16,"confidence":0.9460449,"punctuated_word":"half.","sentiment":"neutral","sentiment_score":0.044553861021995544},{"word":"would","start":53.3,"end":53.46,"confidence":0.97265625,"punctuated_word":"Would","sentiment":"neutral","sentiment_score":0.038138628005981445},{"word":"that","start":53.46,"end":53.62,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0662372037768364},{"word":"work","start":53.62,"end":54.12,"confidence":1.0,"punctuated_word":"work?","sentiment":"neutral","sentiment_score":0.05428890138864517},{"word":"yes","start":57.699997,"end":58.019997,"confidence":0.75146484,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.15835857391357422},{"word":"all","start":58.019997,"end":58.34,"confidence":0.8027344,"punctuated_word":"All","sentiment":"neutral","sentiment_score":0.30767375230789185},{"word":"good","start":58.34,"end":58.66,"confidence":1.0,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.28587156534194946},{"word":"i","start":58.66,"end":58.82,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1736411452293396},{"word":"will","start":58.82,"end":58.98,"confidence":0.9921875,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.19485434889793396},{"word":"call","start":58.98,"end":59.219997,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.21220268309116364},{"word":"you","start":59.219997,"end":59.379997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2103098630905151},{"word":"in","start":59.379997,"end":59.46,"confidence":0.9921875,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.18110516667366028},{"word":"an","start":59.46,"end":59.62,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.18554556369781497},{"word":"hour","start":59.62,"end":59.78,"confidence":1.0,"punctuated_word":"hour","sentiment":"neutral","sentiment_score":0.20308499038219452},{"word":"and","start":59.78,"end":59.86,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2065638154745102},{"word":"a","start":59.86,"end":60.019997,"confidence":0.9760742,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.20865310728549957},{"word":"half","start":60.019997,"end":60.519997,"confidence":1.0,"punctuated_word":"half.","sentiment":"neutral","sentiment_score":0.2170085608959198},{"word":"no","start":61.78,"end":62.019997,"confidence":0.96875,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.1376279592514038},{"word":"worries","start":62.019997,"end":62.42,"confidence":0.97558594,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.1438138335943222},{"word":"we'll","start":62.42,"end":62.5,"confidence":0.7375488,"punctuated_word":"We'll","sentiment":"neutral","sentiment_score":0.11375200003385544},{"word":"speak","start":62.5,"end":62.82,"confidence":0.99316406,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.12657687067985535},{"word":"then","start":62.82,"end":63.32,"confidence":0.99902344,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.13371936976909635},{"word":"alright","start":64.42,"end":64.9,"confidence":0.9995117,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1055591031908989},{"word":"bye","start":64.9,"end":65.4,"confidence":0.9951172,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.06168705970048904}],"paragraphs":{"transcript":"\nGood afternoon. Is this Matthew? This is Veronica from Financial. How are you? Yeah.\n\nI'm good. Thanks. I had you booked in to go over the any recommendations I made on your investment following the under review discussion we had a little while ago. Is now still a good time? Yep.\n\nIt shouldn't take too long because it is pretty straight. I can probably make it in maybe, like, fifteen or so. Like, it's pretty straightforward. Would that work? Let me have a quick look.\n\nYeah. I can do I could do 01:30. So an hour and a half. Would that work? Yes.\n\nAll good. I will call you in an hour and a half. No worries. We'll speak then. Alright.\n\nBye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":1.36,"end":2.08,"sentiment":"neutral","sentiment_score":0.2568208798766136},{"text":"Is this Matthew?","start":2.08,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.11635363598664601},{"text":"This is Veronica from Financial.","start":4.56,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.09593659490346909},{"text":"How are you?","start":6.7999997,"end":7.62,"sentiment":"neutral","sentiment_score":0.13614525894323984},{"text":"Yeah.","start":9.28,"end":9.599999,"sentiment":"positive","sentiment_score":0.3625324070453644}],"sentiment":"neutral","sentiment_score":0.15095384472182818,"num_words":14,"start":1.36,"end":9.599999},{"sentences":[{"text":"I'm good.","start":9.599999,"end":10.16,"sentiment":"positive","sentiment_score":0.6002954244613647},{"text":"Thanks.","start":10.16,"end":10.66,"sentiment":"positive","sentiment_score":0.6356939077377319},{"text":"I had you booked in to go over the any recommendations I made on your investment following the under review discussion we had a little while ago.","start":11.84,"end":21.185,"sentiment":"neutral","sentiment_score":0.150732120430028},{"text":"Is now still a good time?","start":21.185,"end":22.564999,"sentiment":"neutral","sentiment_score":0.13367195054888725},{"text":"Yep.","start":25.119999,"end":25.619999,"sentiment":"neutral","sentiment_score":0.10797639936208724}],"sentiment":"neutral","sentiment_score":0.18421784083585482,"num_words":37,"start":9.599999,"end":25.619999},{"sentences":[{"text":"It shouldn't take too long because it is pretty straight.","start":25.679998,"end":28.5,"sentiment":"neutral","sentiment_score":0.05698893610388041},{"text":"I can probably make it in maybe, like, fifteen or so.","start":30.56,"end":33.54,"sentiment":"neutral","sentiment_score":0.07487032291564075},{"text":"Like, it's pretty straightforward.","start":33.6,"end":34.82,"sentiment":"neutral","sentiment_score":0.08596547413617373},{"text":"Would that work?","start":35.199997,"end":36.1,"sentiment":"neutral","sentiment_score":0.1107355331381162},{"text":"Let me have a quick look.","start":39.855,"end":42.275,"sentiment":"neutral","sentiment_score":0.026830300378302734}],"sentiment":"neutral","sentiment_score":0.06560332974528565,"num_words":34,"start":25.679998,"end":42.275},{"sentences":[{"text":"Yeah.","start":47.775,"end":48.095,"sentiment":"neutral","sentiment_score":0.04752656817436218},{"text":"I can do I could do 01:30.","start":48.095,"end":51.155,"sentiment":"neutral","sentiment_score":0.03844756420169558},{"text":"So an hour and a half.","start":51.86,"end":53.16,"sentiment":"neutral","sentiment_score":0.038955526115993656},{"text":"Would that work?","start":53.3,"end":54.12,"sentiment":"neutral","sentiment_score":0.05288824439048767},{"text":"Yes.","start":57.699997,"end":58.019997,"sentiment":"neutral","sentiment_score":0.15835857391357422}],"sentiment":"neutral","sentiment_score":0.04818977674262391,"num_words":18,"start":47.775,"end":58.019997},{"sentences":[{"text":"All good.","start":58.019997,"end":58.66,"sentiment":"neutral","sentiment_score":0.29677265882492065},{"text":"I will call you in an hour and a half.","start":58.66,"end":60.519997,"sentiment":"neutral","sentiment_score":0.19929692447185515},{"text":"No worries.","start":61.78,"end":62.42,"sentiment":"neutral","sentiment_score":0.140720896422863},{"text":"We'll speak then.","start":62.42,"end":63.32,"sentiment":"neutral","sentiment_score":0.12468274682760239},{"text":"Alright.","start":64.42,"end":64.9,"sentiment":"neutral","sentiment_score":0.1055591031908989}],"sentiment":"neutral","sentiment_score":0.18597576104932362,"num_words":18,"start":58.019997,"end":64.9},{"sentences":[{"text":"Bye.","start":64.9,"end":65.4,"sentiment":"neutral","sentiment_score":0.06168705970048904}],"sentiment":"neutral","sentiment_score":0.06168705970048904,"num_words":1,"start":64.9,"end":65.4}]}}]},{"alternatives":[{"transcript":"Speaking. Good. Thanks. How are you? Yep. Yeah. It should be fine. Yep. How long roughly will it take? Yeah. Okay. Is there any chance you can ring me back in an hour? Yeah. That'd be better. Yep. That'd be fine. Yeah. That'd be I'm just in a tall shop at the moment. Thank you. Bye.","confidence":0.9951172,"words":[{"word":"speaking","start":3.4399998,"end":3.9399998,"confidence":0.99316406,"punctuated_word":"Speaking.","sentiment":"neutral","sentiment_score":0.048879366368055344},{"word":"good","start":7.68,"end":8.0,"confidence":0.97753906,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.4886256456375122},{"word":"thanks","start":8.0,"end":8.24,"confidence":0.99902344,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.5304681658744812},{"word":"how","start":8.24,"end":8.4,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.28963056206703186},{"word":"are","start":8.4,"end":8.559999,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.23722846806049347},{"word":"you","start":8.559999,"end":9.059999,"confidence":0.9995117,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.29729193449020386},{"word":"yep","start":21.795,"end":22.295,"confidence":0.91381836,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.12826108932495117},{"word":"yeah","start":23.395,"end":23.634998,"confidence":0.81591797,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1841207593679428},{"word":"it","start":23.634998,"end":23.795,"confidence":0.9838867,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.25105616450309753},{"word":"should","start":23.795,"end":23.955,"confidence":0.9970703,"punctuated_word":"should","sentiment":"positive","sentiment_score":0.3771390914916992},{"word":"be","start":23.955,"end":24.115,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.2566702663898468},{"word":"fine","start":24.115,"end":24.515,"confidence":0.99902344,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.2277318835258484},{"word":"yep","start":24.515,"end":25.015,"confidence":0.9875488,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.12462320178747176},{"word":"how","start":27.395,"end":27.555,"confidence":0.99609375,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.030870111659169197},{"word":"long","start":27.555,"end":27.794998,"confidence":1.0,"punctuated_word":"long","sentiment":"neutral","sentiment_score":0.021366091445088387},{"word":"roughly","start":27.794998,"end":28.195,"confidence":0.7338867,"punctuated_word":"roughly","sentiment":"neutral","sentiment_score":0.030486663803458217},{"word":"will","start":28.195,"end":28.355,"confidence":0.9970703,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.01826513558626175},{"word":"it","start":28.355,"end":28.515,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.03676735237240791},{"word":"take","start":28.515,"end":29.015,"confidence":0.99853516,"punctuated_word":"take?","sentiment":"neutral","sentiment_score":0.05055808648467064},{"word":"yeah","start":33.94,"end":34.26,"confidence":0.98217773,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09355156123638152},{"word":"okay","start":34.26,"end":34.76,"confidence":0.99853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1664869636297226},{"word":"is","start":36.34,"end":36.579998,"confidence":0.9980469,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.03337067365646362},{"word":"there","start":36.579998,"end":36.739998,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.03673842176795006},{"word":"any","start":36.739998,"end":36.9,"confidence":0.9941406,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.03790094703435898},{"word":"chance","start":36.9,"end":37.059998,"confidence":0.97509766,"punctuated_word":"chance","sentiment":"neutral","sentiment_score":0.021942399442195892},{"word":"you","start":37.059998,"end":37.22,"confidence":0.7792969,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03252700716257095},{"word":"can","start":37.22,"end":37.38,"confidence":0.5439453,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.03748435899615288},{"word":"ring","start":37.38,"end":37.54,"confidence":0.94628906,"punctuated_word":"ring","sentiment":"neutral","sentiment_score":0.0370602011680603},{"word":"me","start":37.54,"end":37.62,"confidence":0.9550781,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.026205383241176605},{"word":"back","start":37.62,"end":37.78,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.02791306935250759},{"word":"in","start":37.78,"end":38.02,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.028254639357328415},{"word":"an","start":38.02,"end":38.18,"confidence":0.9951172,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.02526996284723282},{"word":"hour","start":38.18,"end":38.68,"confidence":0.99902344,"punctuated_word":"hour?","sentiment":"neutral","sentiment_score":0.026516348123550415},{"word":"yeah","start":51.734997,"end":52.055,"confidence":0.9404297,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03868000581860542},{"word":"that'd","start":52.055,"end":52.295,"confidence":0.82250977,"punctuated_word":"That'd","sentiment":"neutral","sentiment_score":0.04367577284574509},{"word":"be","start":52.295,"end":52.454998,"confidence":0.9980469,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.07591938227415085},{"word":"better","start":52.454998,"end":52.954998,"confidence":0.99853516,"punctuated_word":"better.","sentiment":"neutral","sentiment_score":0.06705871224403381},{"word":"yep","start":53.495,"end":53.815,"confidence":0.9951172,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.04537474736571312},{"word":"that'd","start":53.815,"end":54.135,"confidence":0.97094727,"punctuated_word":"That'd","sentiment":"neutral","sentiment_score":0.10582228004932404},{"word":"be","start":54.135,"end":54.214996,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.1016816943883896},{"word":"fine","start":54.214996,"end":54.534996,"confidence":0.9914551,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.10711227357387544},{"word":"yeah","start":54.534996,"end":54.695,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04467299208045006},{"word":"that'd","start":54.695,"end":55.015,"confidence":0.9645996,"punctuated_word":"That'd","sentiment":"neutral","sentiment_score":0.006152826361358166},{"word":"be","start":55.015,"end":55.094997,"confidence":0.9921875,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.0032242685556411743},{"word":"i'm","start":55.175,"end":55.254997,"confidence":0.99658203,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.031044572591781616},{"word":"just","start":55.254997,"end":55.414997,"confidence":0.9863281,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.03866751864552498},{"word":"in","start":55.414997,"end":55.655,"confidence":0.9873047,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.03659796342253685},{"word":"a","start":55.655,"end":55.735,"confidence":0.9550781,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.034022726118564606},{"word":"tall","start":55.735,"end":55.975,"confidence":0.4399414,"punctuated_word":"tall","sentiment":"neutral","sentiment_score":-0.03013913333415985},{"word":"shop","start":55.975,"end":56.214996,"confidence":0.9980469,"punctuated_word":"shop","sentiment":"neutral","sentiment_score":-0.02523580566048622},{"word":"at","start":56.214996,"end":56.375,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.01765044406056404},{"word":"the","start":56.375,"end":56.454998,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0010283589363098145},{"word":"moment","start":56.454998,"end":56.954998,"confidence":0.97265625,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.022887691855430603},{"word":"thank","start":60.774876,"end":61.014874,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4933962821960449},{"word":"you","start":61.014874,"end":61.514874,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3657866716384888},{"word":"bye","start":63.894875,"end":64.394875,"confidence":0.986084,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.11802332103252412}],"paragraphs":{"transcript":"\nSpeaking. Good. Thanks. How are you? Yep.\n\nYeah. It should be fine. Yep. How long roughly will it take? Yeah.\n\nOkay. Is there any chance you can ring me back in an hour? Yeah. That'd be better. Yep.\n\nThat'd be fine. Yeah. That'd be I'm just in a tall shop at the moment. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Speaking.","start":3.4399998,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.048879366368055344},{"text":"Good.","start":7.68,"end":8.0,"sentiment":"positive","sentiment_score":0.4886256456375122},{"text":"Thanks.","start":8.0,"end":8.24,"sentiment":"positive","sentiment_score":0.5304681658744812},{"text":"How are you?","start":8.24,"end":9.059999,"sentiment":"neutral","sentiment_score":0.27471698820590973},{"text":"Yep.","start":21.795,"end":22.295,"sentiment":"neutral","sentiment_score":0.12826108932495117}],"sentiment":"neutral","sentiment_score":0.2886264616889613,"num_words":7,"start":3.4399998,"end":22.295},{"sentences":[{"text":"Yeah.","start":23.395,"end":23.634998,"sentiment":"neutral","sentiment_score":0.1841207593679428},{"text":"It should be fine.","start":23.634998,"end":24.515,"sentiment":"neutral","sentiment_score":0.278149351477623},{"text":"Yep.","start":24.515,"end":25.015,"sentiment":"neutral","sentiment_score":0.12462320178747176},{"text":"How long roughly will it take?","start":27.395,"end":29.015,"sentiment":"neutral","sentiment_score":0.03138557355850935},{"text":"Yeah.","start":33.94,"end":34.26,"sentiment":"neutral","sentiment_score":0.09355156123638152}],"sentiment":"neutral","sentiment_score":0.13101587458871877,"num_words":13,"start":23.395,"end":34.26},{"sentences":[{"text":"Okay.","start":34.26,"end":34.76,"sentiment":"neutral","sentiment_score":0.1664869636297226},{"text":"Is there any chance you can ring me back in an hour?","start":36.34,"end":38.68,"sentiment":"neutral","sentiment_score":0.030931951012462378},{"text":"Yeah.","start":51.734997,"end":52.055,"sentiment":"neutral","sentiment_score":0.03868000581860542},{"text":"That'd be better.","start":52.055,"end":52.954998,"sentiment":"neutral","sentiment_score":0.062217955787976585},{"text":"Yep.","start":53.495,"end":53.815,"sentiment":"neutral","sentiment_score":0.04537474736571312}],"sentiment":"neutral","sentiment_score":0.04490994424041775,"num_words":18,"start":34.26,"end":53.815},{"sentences":[{"text":"That'd be fine.","start":53.815,"end":54.534996,"sentiment":"neutral","sentiment_score":0.10487208267052968},{"text":"Yeah.","start":54.534996,"end":54.695,"sentiment":"neutral","sentiment_score":0.04467299208045006},{"text":"That'd be I'm just in a tall shop at the moment.","start":54.695,"end":56.954998,"sentiment":"neutral","sentiment_score":-0.016369547102261673},{"text":"Thank you.","start":60.774876,"end":61.514874,"sentiment":"positive","sentiment_score":0.42959147691726685},{"text":"Bye.","start":63.894875,"end":64.394875,"sentiment":"neutral","sentiment_score":0.11802332103252412}],"sentiment":"neutral","sentiment_score":0.06424613871301214,"num_words":18,"start":53.815,"end":64.394875}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. Is this Matthew?\n\nChannel 1: Speaking.\n\nChannel 0: This is Veronica from Financial. How are you?\n\nChannel 1: Good. Thanks. How are you?\n\nChannel 0: Yeah. I'm good. Thanks. I had you booked in to go over the any recommendations I made on your investment following the under review discussion we had a little while ago. Is now still\n\nChannel 1: Yep.\n\nChannel 0: a good time?\n\nChannel 1: Yeah. It should be fine. Yep.\n\nChannel 0: Yep. It shouldn't take too long because it\n\nChannel 1: How\n\nChannel 0: is\n\nChannel 1: long\n\nChannel 0: pretty\n\nChannel 1: roughly\n\nChannel 0: straight.\n\nChannel 1: will it take?\n\nChannel 0: I can probably make it in maybe, like, fifteen or so. Like, it's\n\nChannel 1: Yeah.\n\nChannel 0: pretty\n\nChannel 1: Okay.\n\nChannel 0: straightforward. Would that work?\n\nChannel 1: Is there any chance you can ring me back in an hour?\n\nChannel 0: Let me have a quick look. Yeah. I can do I could do 01:30.\n\nChannel 1: Yeah.\n\nChannel 0: So an\n\nChannel 1: That'd\n\nChannel 0: hour\n\nChannel 1: be\n\nChannel 0: and\n\nChannel 1: better.\n\nChannel 0: a half. Would that\n\nChannel 1: Yep.\n\nChannel 0: work?\n\nChannel 1: That'd be fine. Yeah. That'd be I'm just in a tall shop at the moment.\n\nChannel 0: Yes. All good. I will call you in an hour and a half.\n\nChannel 1: Thank you.\n\nChannel 0: No worries. We'll speak then.\n\nChannel 1: Bye.\n\nChannel 0: Alright. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":1.36,"end":2.08,"sentiment":"neutral","sentiment_score":0.2568208798766136},{"text":"Is this Matthew?","start":2.08,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.11635363598664601}],"sentiment":"neutral","sentiment_score":0.17254053354263305,"channel":0,"num_words":5,"start":1.36,"end":2.8999999},{"sentences":[{"text":"Speaking.","start":3.4399998,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.048879366368055344}],"sentiment":"neutral","sentiment_score":0.048879366368055344,"channel":1,"num_words":1,"start":3.4399998,"end":3.9399998},{"sentences":[{"text":"This is Veronica from Financial.","start":4.56,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.09593659490346909},{"text":"How are you?","start":6.7999997,"end":7.62,"sentiment":"neutral","sentiment_score":0.13614525894323984}],"sentiment":"neutral","sentiment_score":0.11101484391838312,"channel":0,"num_words":8,"start":4.56,"end":7.62},{"sentences":[{"text":"Good.","start":7.68,"end":8.0,"sentiment":"positive","sentiment_score":0.4886256456375122},{"text":"Thanks.","start":8.0,"end":8.24,"sentiment":"positive","sentiment_score":0.5304681658744812},{"text":"How are you?","start":8.24,"end":9.059999,"sentiment":"neutral","sentiment_score":0.27471698820590973}],"sentiment":"positive","sentiment_score":0.36864895522594454,"channel":1,"num_words":5,"start":7.68,"end":9.059999},{"sentences":[{"text":"Yeah.","start":9.28,"end":9.599999,"sentiment":"positive","sentiment_score":0.3625324070453644},{"text":"I'm good.","start":9.599999,"end":10.16,"sentiment":"positive","sentiment_score":0.6002954244613647},{"text":"Thanks.","start":10.16,"end":10.66,"sentiment":"positive","sentiment_score":0.6356939077377319},{"text":"I had you booked in to go over the any recommendations I made on your investment following the under review discussion we had a little while ago.","start":11.84,"end":21.185,"sentiment":"neutral","sentiment_score":0.150732120430028},{"text":"Is now still","start":21.185,"end":21.825,"sentiment":"neutral","sentiment_score":0.07053006440401077}],"sentiment":"neutral","sentiment_score":0.19059337083907688,"channel":0,"num_words":34,"start":9.28,"end":21.825},{"sentences":[{"text":"Yep.","start":21.795,"end":22.295,"sentiment":"neutral","sentiment_score":0.12826108932495117}],"sentiment":"neutral","sentiment_score":0.12826108932495117,"channel":1,"num_words":1,"start":21.795,"end":22.295},{"sentences":[{"text":"a good time?","start":21.825,"end":22.564999,"sentiment":"neutral","sentiment_score":0.19681383669376373}],"sentiment":"neutral","sentiment_score":0.19681383669376373,"channel":0,"num_words":3,"start":21.825,"end":22.564999},{"sentences":[{"text":"Yeah.","start":23.395,"end":23.634998,"sentiment":"neutral","sentiment_score":0.1841207593679428},{"text":"It should be fine.","start":23.634998,"end":24.515,"sentiment":"neutral","sentiment_score":0.278149351477623},{"text":"Yep.","start":24.515,"end":25.015,"sentiment":"neutral","sentiment_score":0.12462320178747176}],"sentiment":"neutral","sentiment_score":0.23689022784431776,"channel":1,"num_words":6,"start":23.395,"end":25.015},{"sentences":[{"text":"Yep.","start":25.119999,"end":25.619999,"sentiment":"neutral","sentiment_score":0.10797639936208724},{"text":"It shouldn't take too long because it","start":25.679998,"end":27.439999,"sentiment":"neutral","sentiment_score":0.06754796792353902}],"sentiment":"neutral","sentiment_score":0.07260152185335755,"channel":0,"num_words":8,"start":25.119999,"end":27.439999},{"sentences":[{"text":"How","start":27.395,"end":27.555,"sentiment":"neutral","sentiment_score":0.030870111659169197}],"sentiment":"neutral","sentiment_score":0.030870111659169197,"channel":1,"num_words":1,"start":27.395,"end":27.555},{"sentences":[{"text":"is","start":27.439999,"end":27.68,"sentiment":"neutral","sentiment_score":0.020960068330168724}],"sentiment":"neutral","sentiment_score":0.020960068330168724,"channel":0,"num_words":1,"start":27.439999,"end":27.68},{"sentences":[{"text":"long","start":27.555,"end":27.794998,"sentiment":"neutral","sentiment_score":0.021366091445088387}],"sentiment":"neutral","sentiment_score":0.021366091445088387,"channel":1,"num_words":1,"start":27.555,"end":27.794998},{"sentences":[{"text":"pretty","start":27.68,"end":28.0,"sentiment":"neutral","sentiment_score":0.031743764877319336}],"sentiment":"neutral","sentiment_score":0.031743764877319336,"channel":0,"num_words":1,"start":27.68,"end":28.0},{"sentences":[{"text":"roughly","start":27.794998,"end":28.195,"sentiment":"neutral","sentiment_score":0.030486663803458217}],"sentiment":"neutral","sentiment_score":0.030486663803458217,"channel":1,"num_words":1,"start":27.794998,"end":28.195},{"sentences":[{"text":"straight.","start":28.0,"end":28.5,"sentiment":"neutral","sentiment_score":0.044349752366542816}],"sentiment":"neutral","sentiment_score":0.044349752366542816,"channel":0,"num_words":1,"start":28.0,"end":28.5},{"sentences":[{"text":"will it take?","start":28.195,"end":29.015,"sentiment":"neutral","sentiment_score":0.0351968581477801}],"sentiment":"neutral","sentiment_score":0.0351968581477801,"channel":1,"num_words":3,"start":28.195,"end":29.015},{"sentences":[{"text":"I can probably make it in maybe, like, fifteen or so.","start":30.56,"end":33.54,"sentiment":"neutral","sentiment_score":0.07487032291564075},{"text":"Like, it's","start":33.6,"end":34.0,"sentiment":"neutral","sentiment_score":0.05098983831703663}],"sentiment":"neutral","sentiment_score":0.07119640220816319,"channel":0,"num_words":13,"start":30.56,"end":34.0},{"sentences":[{"text":"Yeah.","start":33.94,"end":34.26,"sentiment":"neutral","sentiment_score":0.09355156123638152}],"sentiment":"neutral","sentiment_score":0.09355156123638152,"channel":1,"num_words":1,"start":33.94,"end":34.26},{"sentences":[{"text":"pretty","start":34.0,"end":34.32,"sentiment":"neutral","sentiment_score":0.10054680705070496}],"sentiment":"neutral","sentiment_score":0.10054680705070496,"channel":0,"num_words":1,"start":34.0,"end":34.32},{"sentences":[{"text":"Okay.","start":34.26,"end":34.76,"sentiment":"neutral","sentiment_score":0.1664869636297226}],"sentiment":"neutral","sentiment_score":0.1664869636297226,"channel":1,"num_words":1,"start":34.26,"end":34.76},{"sentences":[{"text":"straightforward.","start":34.32,"end":34.82,"sentiment":"neutral","sentiment_score":0.1413354128599167},{"text":"Would that work?","start":35.199997,"end":36.1,"sentiment":"neutral","sentiment_score":0.1107355331381162}],"sentiment":"neutral","sentiment_score":0.11838550306856632,"channel":0,"num_words":4,"start":34.32,"end":36.1},{"sentences":[{"text":"Is there any chance you can ring me back in an hour?","start":36.34,"end":38.68,"sentiment":"neutral","sentiment_score":0.030931951012462378}],"sentiment":"neutral","sentiment_score":0.030931951012462378,"channel":1,"num_words":12,"start":36.34,"end":38.68},{"sentences":[{"text":"Let me have a quick look.","start":39.855,"end":42.275,"sentiment":"neutral","sentiment_score":0.026830300378302734},{"text":"Yeah.","start":47.775,"end":48.095,"sentiment":"neutral","sentiment_score":0.04752656817436218},{"text":"I can do I could do 01:30.","start":48.095,"end":51.155,"sentiment":"neutral","sentiment_score":0.03844756420169558}],"sentiment":"neutral","sentiment_score":0.03411723713257483,"channel":0,"num_words":14,"start":39.855,"end":51.155},{"sentences":[{"text":"Yeah.","start":51.734997,"end":52.055,"sentiment":"neutral","sentiment_score":0.03868000581860542}],"sentiment":"neutral","sentiment_score":0.03868000581860542,"channel":1,"num_words":1,"start":51.734997,"end":52.055},{"sentences":[{"text":"So an","start":51.86,"end":52.18,"sentiment":"neutral","sentiment_score":0.018829013220965862}],"sentiment":"neutral","sentiment_score":0.018829013220965862,"channel":0,"num_words":2,"start":51.86,"end":52.18},{"sentences":[{"text":"That'd","start":52.055,"end":52.295,"sentiment":"neutral","sentiment_score":0.04367577284574509}],"sentiment":"neutral","sentiment_score":0.04367577284574509,"channel":1,"num_words":1,"start":52.055,"end":52.295},{"sentences":[{"text":"hour","start":52.18,"end":52.34,"sentiment":"neutral","sentiment_score":0.05404408276081085}],"sentiment":"neutral","sentiment_score":0.05404408276081085,"channel":0,"num_words":1,"start":52.18,"end":52.34},{"sentences":[{"text":"be","start":52.295,"end":52.454998,"sentiment":"neutral","sentiment_score":0.07591938227415085}],"sentiment":"neutral","sentiment_score":0.07591938227415085,"channel":1,"num_words":1,"start":52.295,"end":52.454998},{"sentences":[{"text":"and","start":52.34,"end":52.5,"sentiment":"neutral","sentiment_score":0.05951985716819763}],"sentiment":"neutral","sentiment_score":0.05951985716819763,"channel":0,"num_words":1,"start":52.34,"end":52.5},{"sentences":[{"text":"better.","start":52.454998,"end":52.954998,"sentiment":"neutral","sentiment_score":0.06705871224403381}],"sentiment":"neutral","sentiment_score":0.06705871224403381,"channel":1,"num_words":1,"start":52.454998,"end":52.954998},{"sentences":[{"text":"a half.","start":52.5,"end":53.16,"sentiment":"neutral","sentiment_score":0.04125559516251087},{"text":"Would that","start":53.3,"end":53.62,"sentiment":"neutral","sentiment_score":0.05218791589140892}],"sentiment":"neutral","sentiment_score":0.046721755526959896,"channel":0,"num_words":4,"start":52.5,"end":53.62},{"sentences":[{"text":"Yep.","start":53.495,"end":53.815,"sentiment":"neutral","sentiment_score":0.04537474736571312}],"sentiment":"neutral","sentiment_score":0.04537474736571312,"channel":1,"num_words":1,"start":53.495,"end":53.815},{"sentences":[{"text":"work?","start":53.62,"end":54.12,"sentiment":"neutral","sentiment_score":0.05428890138864517}],"sentiment":"neutral","sentiment_score":0.05428890138864517,"channel":0,"num_words":1,"start":53.62,"end":54.12},{"sentences":[{"text":"That'd be fine.","start":53.815,"end":54.534996,"sentiment":"neutral","sentiment_score":0.10487208267052968},{"text":"Yeah.","start":54.534996,"end":54.695,"sentiment":"neutral","sentiment_score":0.04467299208045006},{"text":"That'd be I'm just in a tall shop at the moment.","start":54.695,"end":56.954998,"sentiment":"neutral","sentiment_score":-0.016369547102261673}],"sentiment":"neutral","sentiment_score":0.01194828146447738,"channel":1,"num_words":15,"start":53.815,"end":56.954998},{"sentences":[{"text":"Yes.","start":57.699997,"end":58.019997,"sentiment":"neutral","sentiment_score":0.15835857391357422},{"text":"All good.","start":58.019997,"end":58.66,"sentiment":"neutral","sentiment_score":0.29677265882492065},{"text":"I will call you in an hour and a half.","start":58.66,"end":60.519997,"sentiment":"neutral","sentiment_score":0.19929692447185515}],"sentiment":"neutral","sentiment_score":0.21114408740630516,"channel":0,"num_words":13,"start":57.699997,"end":60.519997},{"sentences":[{"text":"Thank you.","start":60.774876,"end":61.514874,"sentiment":"positive","sentiment_score":0.42959147691726685}],"sentiment":"positive","sentiment_score":0.42959147691726685,"channel":1,"num_words":2,"start":60.774876,"end":61.514874},{"sentences":[{"text":"No worries.","start":61.78,"end":62.42,"sentiment":"neutral","sentiment_score":0.140720896422863},{"text":"We'll speak then.","start":62.42,"end":63.32,"sentiment":"neutral","sentiment_score":0.12468274682760239}],"sentiment":"neutral","sentiment_score":0.13109800666570665,"channel":0,"num_words":5,"start":61.78,"end":63.32},{"sentences":[{"text":"Bye.","start":63.894875,"end":64.394875,"sentiment":"neutral","sentiment_score":0.11802332103252412}],"sentiment":"neutral","sentiment_score":0.11802332103252412,"channel":1,"num_words":1,"start":63.894875,"end":64.394875},{"sentences":[{"text":"Alright.","start":64.42,"end":64.9,"sentiment":"neutral","sentiment_score":0.1055591031908989},{"text":"Bye.","start":64.9,"end":65.4,"sentiment":"neutral","sentiment_score":0.06168705970048904}],"sentiment":"neutral","sentiment_score":0.08362308144569397,"channel":0,"num_words":2,"start":64.42,"end":65.4}]},"summary":{"result":"success","short":"A representative from Financial named Veronica calls a customer named Matthew to discuss investment recommendations. She confirms his appointment and suggests an appointment in fifteen minutes. They agree to speak again in an hour and a half."},"intents":{"segments":[{"text":"Is there any chance you can ring me back in an hour?","start_word":100,"end_word":111,"intents":[{"intent":"Schedule call","confidence_score":0.123990454}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Is this Matthew? Speaking. This is Veronica from Financial. How are you?","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":0.1272774487733841},{"text":"Good. Thanks.","start_word":14,"end_word":15,"sentiment":"positive","sentiment_score":0.5095468759536743},{"text":"How are you?","start_word":16,"end_word":18,"sentiment":"neutral","sentiment_score":0.28036072850227356},{"text":"Yeah. I'm good. Thanks.","start_word":19,"end_word":22,"sentiment":"positive","sentiment_score":0.5507164001464844},{"text":"I had you booked in to go over the any recommendations I made on your investment following the under review discussion we had a little while ago. Is now still Yep. a good time? Yeah. It should be fine. Yep. Yep. It shouldn't take too long because it How is long pretty roughly straight. will it take? I can probably make it in maybe, like, fifteen or so. Like, it's Yeah. pretty Okay. straightforward. Would that work? Is there any chance you can ring me back in an hour? Let me have a quick look. Yeah. I can do I could do 01:30. Yeah. So an That'd hour be and better. a half. Would that Yep. work? That'd be fine. Yeah. That'd be I'm just in a tall shop at the moment. Yes. All good. I will call you in an hour and a half.","start_word":23,"end_word":167,"sentiment":"neutral","sentiment_score":0.08998832106590271},{"text":"Thank you.","start_word":168,"end_word":169,"sentiment":"positive","sentiment_score":0.4083232283592224},{"text":"No worries. We'll speak then. Bye. Alright. Bye.","start_word":170,"end_word":177,"sentiment":"neutral","sentiment_score":0.11547259241342545}],"average":{"sentiment":"neutral","sentiment_score":0.12338401881460909}}}}