{"metadata":{"transaction_key":"deprecated","request_id":"019fabf9-10d0-7fb2-bdc5-e151327d7647","sha256":"e5896d3f01505812ea7218bc539495360773b815e2ee6ffaa2347e848cacaae9","created":"2026-07-29T03:44:15.767Z","duration":70.05594,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":261,"output_tokens":72},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":286,"output_tokens":286},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":286,"output_tokens":17}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Hi, Paul. Good afternoon. This is Mary from Vigilance AI. I hope you're doing well. I'm doing good things for asking. Anyways, Paul, we are a cybersecurity company that runs an EISOC operations, which investigates and responds to security events 24 by seven having human in the loop. We trying to mhmm. Okay. Mhmm. Mhmm. I see. I understand. I'll make a note of it. I do apologize for any inconvenience. Thank you.","confidence":0.9980469,"words":[{"word":"yes","start":2.32,"end":2.6399999,"confidence":0.99609375,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0795850157737732},{"word":"hi","start":2.6399999,"end":3.12,"confidence":0.99658203,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.2022973895072937},{"word":"paul","start":3.12,"end":3.4399998,"confidence":1.0,"punctuated_word":"Paul.","sentiment":"neutral","sentiment_score":0.2811974287033081},{"word":"good","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.47500091791152954},{"word":"afternoon","start":3.6799998,"end":4.18,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.4227851629257202},{"word":"this","start":4.24,"end":4.56,"confidence":1.0,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.3691987991333008},{"word":"is","start":4.56,"end":4.72,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.3262457251548767},{"word":"mary","start":4.72,"end":5.12,"confidence":0.9970703,"punctuated_word":"Mary","sentiment":"positive","sentiment_score":0.3968125879764557},{"word":"from","start":5.12,"end":5.52,"confidence":1.0,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.4101555943489074},{"word":"vigilance","start":5.52,"end":6.02,"confidence":0.9562988,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.3310297429561615},{"word":"ai","start":6.24,"end":6.72,"confidence":0.87353516,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.30747923254966736},{"word":"i","start":6.72,"end":6.7999997,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.4331313073635102},{"word":"hope","start":6.7999997,"end":7.04,"confidence":1.0,"punctuated_word":"hope","sentiment":"positive","sentiment_score":0.5517871379852295},{"word":"you're","start":7.04,"end":7.2799997,"confidence":0.9995117,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.4108188152313232},{"word":"doing","start":7.2799997,"end":7.6,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.30905869603157043},{"word":"well","start":7.6,"end":8.1,"confidence":0.9343262,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.27569580078125},{"word":"i'm","start":10.719999,"end":10.96,"confidence":0.84887695,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.5200332403182983},{"word":"doing","start":10.96,"end":11.28,"confidence":0.97998047,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.5410222411155701},{"word":"good","start":11.28,"end":11.599999,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.5486704111099243},{"word":"things","start":11.599999,"end":11.84,"confidence":0.5366211,"punctuated_word":"things","sentiment":"positive","sentiment_score":0.58395916223526},{"word":"for","start":11.84,"end":12.08,"confidence":0.99316406,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5172728896141052},{"word":"asking","start":12.08,"end":12.58,"confidence":0.99853516,"punctuated_word":"asking.","sentiment":"positive","sentiment_score":0.578106701374054},{"word":"anyways","start":13.014999,"end":13.514999,"confidence":0.9864909,"punctuated_word":"Anyways,","sentiment":"neutral","sentiment_score":0.1400502622127533},{"word":"paul","start":14.054999,"end":14.294999,"confidence":0.98999023,"punctuated_word":"Paul,","sentiment":"neutral","sentiment_score":0.03954865038394928},{"word":"we","start":14.294999,"end":14.615,"confidence":0.8232422,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.029384886845946312},{"word":"are","start":14.615,"end":15.014999,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.034263551235198975},{"word":"a","start":15.014999,"end":15.494999,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03966544568538666},{"word":"cybersecurity","start":15.494999,"end":15.994999,"confidence":0.8642578,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":0.0604298934340477},{"word":"company","start":16.535,"end":17.035,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.03676670044660568},{"word":"that","start":17.095,"end":17.414999,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.043553680181503296},{"word":"runs","start":17.414999,"end":17.735,"confidence":1.0,"punctuated_word":"runs","sentiment":"neutral","sentiment_score":0.06321660429239273},{"word":"an","start":17.735,"end":18.215,"confidence":0.98535156,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.0784459114074707},{"word":"eisoc","start":18.215,"end":18.715,"confidence":0.8302409,"punctuated_word":"EISOC","sentiment":"neutral","sentiment_score":0.07069273293018341},{"word":"operations","start":18.935,"end":19.435,"confidence":0.8347168,"punctuated_word":"operations,","sentiment":"neutral","sentiment_score":0.06411466002464294},{"word":"which","start":20.535,"end":21.035,"confidence":0.96533203,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.0583798885345459},{"word":"investigates","start":21.175,"end":21.675,"confidence":0.9707031,"punctuated_word":"investigates","sentiment":"neutral","sentiment_score":0.05893300101161003},{"word":"and","start":21.814999,"end":22.055,"confidence":0.9506836,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0702701210975647},{"word":"responds","start":22.055,"end":22.535,"confidence":0.9013672,"punctuated_word":"responds","sentiment":"neutral","sentiment_score":0.049475714564323425},{"word":"to","start":22.535,"end":22.775,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07426639646291733},{"word":"security","start":22.775,"end":23.275,"confidence":1.0,"punctuated_word":"security","sentiment":"neutral","sentiment_score":0.04592062160372734},{"word":"events","start":23.574999,"end":24.074999,"confidence":0.9980469,"punctuated_word":"events","sentiment":"neutral","sentiment_score":0.07081905752420425},{"word":"24","start":24.215,"end":24.695,"confidence":0.97143555,"punctuated_word":"24","sentiment":"neutral","sentiment_score":0.07984986156225204},{"word":"by","start":24.695,"end":24.935,"confidence":0.99121094,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.04275660961866379},{"word":"seven","start":24.935,"end":25.335,"confidence":1.0,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":0.05389697104692459},{"word":"having","start":25.335,"end":25.654999,"confidence":0.67822266,"punctuated_word":"having","sentiment":"neutral","sentiment_score":0.04776042327284813},{"word":"human","start":25.654999,"end":26.055,"confidence":0.97265625,"punctuated_word":"human","sentiment":"neutral","sentiment_score":0.1158708930015564},{"word":"in","start":26.055,"end":26.215,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.06165223568677902},{"word":"the","start":26.215,"end":26.294998,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06386080384254456},{"word":"loop","start":26.294998,"end":26.794998,"confidence":0.9995117,"punctuated_word":"loop.","sentiment":"neutral","sentiment_score":0.04771650582551956},{"word":"we","start":27.689999,"end":28.189999,"confidence":0.99902344,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.02491991780698299},{"word":"trying","start":28.25,"end":28.65,"confidence":0.6455078,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.1051114946603775},{"word":"to","start":28.65,"end":29.15,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.11337324976921082},{"word":"mhmm","start":39.21,"end":39.71,"confidence":0.88378906,"punctuated_word":"mhmm.","sentiment":"neutral","sentiment_score":-0.12083034962415697},{"word":"okay","start":47.995003,"end":48.495003,"confidence":0.8112793,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.11120960116386414},{"word":"mhmm","start":49.035,"end":49.535,"confidence":0.9975586,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.185861274600029},{"word":"mhmm","start":55.435,"end":55.935,"confidence":0.9937744,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.1911287009716034},{"word":"i","start":61.22,"end":61.46,"confidence":0.8613281,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07017292827367783},{"word":"see","start":61.46,"end":61.86,"confidence":0.99902344,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.048457056283950806},{"word":"i","start":61.86,"end":62.02,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.029095042496919632},{"word":"understand","start":62.02,"end":62.52,"confidence":1.0,"punctuated_word":"understand.","sentiment":"neutral","sentiment_score":-0.03093457594513893},{"word":"i'll","start":63.06,"end":63.3,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.010841662995517254},{"word":"make","start":63.3,"end":63.54,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.028010927140712735},{"word":"a","start":63.54,"end":63.62,"confidence":0.98828125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.032950274646282196},{"word":"note","start":63.62,"end":63.86,"confidence":1.0,"punctuated_word":"note","sentiment":"neutral","sentiment_score":0.06074843555688858},{"word":"of","start":63.86,"end":64.020004,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.025792196393013},{"word":"it","start":64.020004,"end":64.520004,"confidence":0.9970703,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.012672744691371918},{"word":"i","start":64.74,"end":64.98,"confidence":0.7451172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.12032290548086166},{"word":"do","start":64.98,"end":65.22,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.050349198281764984},{"word":"apologize","start":65.22,"end":65.7,"confidence":1.0,"punctuated_word":"apologize","sentiment":"neutral","sentiment_score":-0.12315741926431656},{"word":"for","start":65.7,"end":65.94,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.10592662543058395},{"word":"any","start":65.94,"end":66.18,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.09062288701534273},{"word":"inconvenience","start":66.18,"end":66.68,"confidence":0.9995117,"punctuated_word":"inconvenience.","sentiment":"neutral","sentiment_score":-0.15578582882881165},{"word":"thank","start":68.34,"end":68.82,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.28908735513687134},{"word":"you","start":68.82,"end":69.32,"confidence":0.99658203,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.25416117906570435}],"paragraphs":{"transcript":"\nYes. Hi, Paul. Good afternoon. This is Mary from Vigilance AI. I hope you're doing well.\n\nI'm doing good things for asking. Anyways, Paul, we are a cybersecurity company that runs an EISOC operations, which investigates and responds to security events 24 by seven having human in the loop. We trying to mhmm. Okay. Mhmm.\n\nMhmm. I see. I understand. I'll make a note of it. I do apologize for any inconvenience.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.32,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.0795850157737732},{"text":"Hi, Paul.","start":2.6399999,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.2417474091053009},{"text":"Good afternoon.","start":3.4399998,"end":4.18,"sentiment":"positive","sentiment_score":0.4488930404186249},{"text":"This is Mary from Vigilance AI.","start":4.24,"end":6.72,"sentiment":"positive","sentiment_score":0.35682028035322827},{"text":"I hope you're doing well.","start":6.72,"end":8.1,"sentiment":"positive","sentiment_score":0.39609835147857664}],"sentiment":"positive","sentiment_score":0.34889245964586735,"num_words":16,"start":2.32,"end":8.1},{"sentences":[{"text":"I'm doing good things for asking.","start":10.719999,"end":12.58,"sentiment":"positive","sentiment_score":0.548177440961202},{"text":"Anyways, Paul, we are a cybersecurity company that runs an EISOC operations, which investigates and responds to security events 24 by seven having human in the loop.","start":13.014999,"end":26.794998,"sentiment":"neutral","sentiment_score":0.060798595693928224},{"text":"We trying to mhmm.","start":27.689999,"end":39.71,"sentiment":"neutral","sentiment_score":-0.09105875296518207},{"text":"Okay.","start":47.995003,"end":48.495003,"sentiment":"neutral","sentiment_score":-0.11120960116386414},{"text":"Mhmm.","start":49.035,"end":49.535,"sentiment":"neutral","sentiment_score":-0.185861274600029}],"sentiment":"neutral","sentiment_score":0.1094697651763757,"num_words":39,"start":10.719999,"end":49.535},{"sentences":[{"text":"Mhmm.","start":55.435,"end":55.935,"sentiment":"neutral","sentiment_score":-0.1911287009716034},{"text":"I see.","start":61.22,"end":61.86,"sentiment":"neutral","sentiment_score":-0.059314992278814316},{"text":"I understand.","start":61.86,"end":62.52,"sentiment":"neutral","sentiment_score":-0.03001480922102928},{"text":"I'll make a note of it.","start":63.06,"end":64.520004,"sentiment":"neutral","sentiment_score":0.024888819238791864},{"text":"I do apologize for any inconvenience.","start":64.74,"end":66.68,"sentiment":"neutral","sentiment_score":-0.06758650888999303}],"sentiment":"neutral","sentiment_score":-0.0368220259928528,"num_words":17,"start":55.435,"end":66.68},{"sentences":[{"text":"Thank you.","start":68.34,"end":69.32,"sentiment":"neutral","sentiment_score":0.27162426710128784}],"sentiment":"neutral","sentiment_score":0.27162426710128784,"num_words":2,"start":68.34,"end":69.32}]}}]},{"alternatives":[{"transcript":"Hello, Paul speaking. Yeah. Not too bad. How are you? Yep. Yep. Sorry. Before sorry. Sorry. Before you go further, I've already spoken to your team. I've already had a meeting with your team, yeah, on the product, and and at this stage, we're not going ahead with that product. So sorry to interrupt you. I just knew where you were going. So I already I I already, from a similar call, had a meeting with your team on this product. And after two meetings with your team, we decided not to proceed further with the product because it wasn't suitable for us. So if you can just update your sales marketing to remove me from the call list. Thank you. Thank you. Bye. Bye.","confidence":0.99902344,"words":[{"word":"hello","start":0.56,"end":0.96,"confidence":0.7470703,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.028265655040740967},{"word":"paul","start":0.96,"end":1.46,"confidence":0.92089844,"punctuated_word":"Paul","sentiment":"neutral","sentiment_score":0.030698318034410477},{"word":"speaking","start":7.2799997,"end":7.7799997,"confidence":0.8937988,"punctuated_word":"speaking.","sentiment":"positive","sentiment_score":0.4268437922000885},{"word":"yeah","start":8.8,"end":9.12,"confidence":0.94970703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.24368752539157867},{"word":"not","start":9.12,"end":9.28,"confidence":0.9970703,"punctuated_word":"Not","sentiment":"positive","sentiment_score":0.3883704543113709},{"word":"too","start":9.28,"end":9.5199995,"confidence":0.9941406,"punctuated_word":"too","sentiment":"neutral","sentiment_score":0.28074395656585693},{"word":"bad","start":9.5199995,"end":9.679999,"confidence":1.0,"punctuated_word":"bad.","sentiment":"positive","sentiment_score":0.36838299036026},{"word":"how","start":9.679999,"end":9.84,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.39509087800979614},{"word":"are","start":9.84,"end":9.92,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.33096569776535034},{"word":"you","start":9.92,"end":10.42,"confidence":1.0,"punctuated_word":"you?","sentiment":"positive","sentiment_score":0.3877031207084656},{"word":"yep","start":13.04,"end":13.54,"confidence":0.9692383,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.07808426022529602},{"word":"yep","start":27.154999,"end":27.654999,"confidence":0.92163086,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.004470133222639561},{"word":"sorry","start":27.715,"end":27.955,"confidence":0.8251953,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.0712098479270935},{"word":"before","start":27.955,"end":28.455,"confidence":0.99121094,"punctuated_word":"Before","sentiment":"neutral","sentiment_score":-0.0963658168911934},{"word":"sorry","start":28.72,"end":29.039999,"confidence":0.66430664,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.119511716067791},{"word":"sorry","start":29.039999,"end":29.519999,"confidence":0.9777832,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.121931791305542},{"word":"before","start":29.519999,"end":29.76,"confidence":0.9980469,"punctuated_word":"Before","sentiment":"neutral","sentiment_score":-0.13886959850788116},{"word":"you","start":29.76,"end":30.0,"confidence":0.9921875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.15940794348716736},{"word":"go","start":30.0,"end":30.16,"confidence":0.99902344,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.1571352630853653},{"word":"further","start":30.16,"end":30.56,"confidence":0.984375,"punctuated_word":"further,","sentiment":"neutral","sentiment_score":-0.15060797333717346},{"word":"i've","start":30.56,"end":30.8,"confidence":1.0,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.16563698649406433},{"word":"already","start":30.8,"end":31.039999,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.14486035704612732},{"word":"spoken","start":31.039999,"end":31.359999,"confidence":0.99902344,"punctuated_word":"spoken","sentiment":"neutral","sentiment_score":-0.13959258794784546},{"word":"to","start":31.359999,"end":31.52,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.13536246120929718},{"word":"your","start":31.52,"end":31.759998,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.13046765327453613},{"word":"team","start":31.759998,"end":32.26,"confidence":0.9951172,"punctuated_word":"team.","sentiment":"neutral","sentiment_score":-0.14626477658748627},{"word":"i've","start":32.399998,"end":32.559998,"confidence":1.0,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.17659536004066467},{"word":"already","start":32.559998,"end":32.8,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.17601990699768066},{"word":"had","start":32.8,"end":32.96,"confidence":1.0,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.1741539090871811},{"word":"a","start":32.96,"end":33.04,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.21065568923950195},{"word":"meeting","start":33.04,"end":33.28,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":-0.20793789625167847},{"word":"with","start":33.28,"end":33.52,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.1634465754032135},{"word":"your","start":33.52,"end":33.76,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.1729314625263214},{"word":"team","start":33.76,"end":34.0,"confidence":0.89868164,"punctuated_word":"team,","sentiment":"neutral","sentiment_score":-0.15970468521118164},{"word":"yeah","start":34.0,"end":34.5,"confidence":0.9970703,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.16245423257350922},{"word":"on","start":35.44,"end":35.6,"confidence":0.97998047,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.11266905069351196},{"word":"the","start":35.6,"end":35.76,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1681133508682251},{"word":"product","start":35.76,"end":36.079998,"confidence":0.69873047,"punctuated_word":"product,","sentiment":"neutral","sentiment_score":-0.1494159698486328},{"word":"and","start":36.079998,"end":36.32,"confidence":0.9951172,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.15679338574409485},{"word":"and","start":36.32,"end":36.559998,"confidence":0.9873047,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.17028971016407013},{"word":"at","start":36.559998,"end":36.72,"confidence":0.9453125,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.2719993591308594},{"word":"this","start":36.72,"end":36.879997,"confidence":0.8984375,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.249267116189003},{"word":"stage","start":36.879997,"end":37.12,"confidence":0.8869629,"punctuated_word":"stage,","sentiment":"neutral","sentiment_score":-0.28297263383865356},{"word":"we're","start":37.12,"end":37.28,"confidence":0.90771484,"punctuated_word":"we're","sentiment":"negative","sentiment_score":-0.3375924229621887},{"word":"not","start":37.28,"end":37.44,"confidence":0.99609375,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.28709113597869873},{"word":"going","start":37.44,"end":37.68,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.3300277590751648},{"word":"ahead","start":37.68,"end":37.92,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":-0.3102344870567322},{"word":"with","start":37.92,"end":38.079998,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.330343097448349},{"word":"that","start":38.079998,"end":38.239998,"confidence":1.0,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.36597689986228943},{"word":"product","start":38.239998,"end":38.739998,"confidence":0.9807129,"punctuated_word":"product.","sentiment":"neutral","sentiment_score":-0.33033305406570435},{"word":"so","start":39.04,"end":39.54,"confidence":0.9951172,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.14619071781635284},{"word":"sorry","start":40.0,"end":40.239998,"confidence":0.88183594,"punctuated_word":"sorry","sentiment":"neutral","sentiment_score":-0.18911395967006683},{"word":"to","start":40.239998,"end":40.48,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1974039077758789},{"word":"interrupt","start":40.48,"end":40.8,"confidence":1.0,"punctuated_word":"interrupt","sentiment":"neutral","sentiment_score":-0.1903727650642395},{"word":"you","start":40.8,"end":41.04,"confidence":0.984375,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.19577452540397644},{"word":"i","start":41.04,"end":41.199997,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.23065900802612305},{"word":"just","start":41.199997,"end":41.36,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.18843063712120056},{"word":"knew","start":41.36,"end":41.6,"confidence":0.99902344,"punctuated_word":"knew","sentiment":"neutral","sentiment_score":-0.1779462695121765},{"word":"where","start":41.6,"end":41.76,"confidence":0.99609375,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.16523119807243347},{"word":"you","start":41.76,"end":41.92,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.18189500272274017},{"word":"were","start":41.92,"end":42.079998,"confidence":0.68115234,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.1826182007789612},{"word":"going","start":42.079998,"end":42.48,"confidence":0.8718262,"punctuated_word":"going.","sentiment":"neutral","sentiment_score":-0.16114360094070437},{"word":"so","start":42.48,"end":42.98,"confidence":0.8881836,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.14632466435432434},{"word":"i","start":43.605,"end":43.765,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14165088534355164},{"word":"already","start":43.765,"end":44.085,"confidence":0.99316406,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.15386128425598145},{"word":"i","start":44.085,"end":44.485,"confidence":0.6074219,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1434909701347351},{"word":"i","start":44.485,"end":44.645,"confidence":0.76660156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.15411317348480225},{"word":"already","start":44.645,"end":44.965,"confidence":0.78564453,"punctuated_word":"already,","sentiment":"neutral","sentiment_score":-0.15195217728614807},{"word":"from","start":44.965,"end":45.205,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.12359800189733504},{"word":"a","start":45.205,"end":45.285,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.13384750485420227},{"word":"similar","start":45.285,"end":45.765,"confidence":1.0,"punctuated_word":"similar","sentiment":"neutral","sentiment_score":-0.1461978554725647},{"word":"call","start":45.765,"end":46.085,"confidence":0.99609375,"punctuated_word":"call,","sentiment":"neutral","sentiment_score":-0.12907826900482178},{"word":"had","start":46.085,"end":46.245,"confidence":0.9980469,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.136819988489151},{"word":"a","start":46.245,"end":46.325,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.13937309384346008},{"word":"meeting","start":46.325,"end":46.645,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":-0.14303812384605408},{"word":"with","start":46.645,"end":46.805,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.12709486484527588},{"word":"your","start":46.805,"end":47.045,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.15576691925525665},{"word":"team","start":47.045,"end":47.525,"confidence":1.0,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.14774958789348602},{"word":"on","start":47.525,"end":47.765,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.09328696876764296},{"word":"this","start":47.765,"end":47.925,"confidence":0.7788086,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.1595280021429062},{"word":"product","start":47.925,"end":48.425,"confidence":0.888916,"punctuated_word":"product.","sentiment":"neutral","sentiment_score":-0.14538657665252686},{"word":"and","start":48.725,"end":49.045,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.15261496603488922},{"word":"after","start":49.045,"end":49.545,"confidence":0.99902344,"punctuated_word":"after","sentiment":"negative","sentiment_score":-0.3488486409187317},{"word":"two","start":49.925,"end":50.165,"confidence":0.9741211,"punctuated_word":"two","sentiment":"negative","sentiment_score":-0.37337198853492737},{"word":"meetings","start":50.165,"end":50.565,"confidence":1.0,"punctuated_word":"meetings","sentiment":"neutral","sentiment_score":-0.3228658437728882},{"word":"with","start":50.565,"end":50.805,"confidence":1.0,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.4047080874443054},{"word":"your","start":50.805,"end":50.885,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.41232773661613464},{"word":"team","start":50.885,"end":51.125,"confidence":0.9975586,"punctuated_word":"team,","sentiment":"neutral","sentiment_score":-0.3289796710014343},{"word":"we","start":51.125,"end":51.364998,"confidence":1.0,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.3930022120475769},{"word":"decided","start":51.364998,"end":51.765,"confidence":1.0,"punctuated_word":"decided","sentiment":"negative","sentiment_score":-0.39547160267829895},{"word":"not","start":51.765,"end":51.925,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.46399083733558655},{"word":"to","start":51.925,"end":52.085,"confidence":0.99609375,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.47856423258781433},{"word":"proceed","start":52.085,"end":52.405,"confidence":1.0,"punctuated_word":"proceed","sentiment":"negative","sentiment_score":-0.5138921737670898},{"word":"further","start":52.405,"end":52.645,"confidence":1.0,"punctuated_word":"further","sentiment":"negative","sentiment_score":-0.5166164636611938},{"word":"with","start":52.645,"end":52.885002,"confidence":1.0,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.5558229684829712},{"word":"the","start":52.885002,"end":52.965,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5415406227111816},{"word":"product","start":52.965,"end":53.205,"confidence":1.0,"punctuated_word":"product","sentiment":"negative","sentiment_score":-0.5287102460861206},{"word":"because","start":53.205,"end":53.445,"confidence":0.8828125,"punctuated_word":"because","sentiment":"negative","sentiment_score":-0.5179609656333923},{"word":"it","start":53.445,"end":53.525,"confidence":0.99902344,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.5418913960456848},{"word":"wasn't","start":53.525,"end":53.845,"confidence":1.0,"punctuated_word":"wasn't","sentiment":"negative","sentiment_score":-0.5530182719230652},{"word":"suitable","start":53.845,"end":54.325,"confidence":1.0,"punctuated_word":"suitable","sentiment":"negative","sentiment_score":-0.5126604437828064},{"word":"for","start":54.325,"end":54.485,"confidence":1.0,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.4552428722381592},{"word":"us","start":54.485,"end":54.985,"confidence":0.9980469,"punctuated_word":"us.","sentiment":"negative","sentiment_score":-0.42918041348457336},{"word":"so","start":55.25,"end":55.329998,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.25430312752723694},{"word":"if","start":55.329998,"end":55.57,"confidence":0.984375,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.2571474313735962},{"word":"you","start":55.57,"end":55.649998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2504521310329437},{"word":"can","start":55.649998,"end":55.809998,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.2934114336967468},{"word":"just","start":55.809998,"end":56.289997,"confidence":1.0,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.33852672576904297},{"word":"update","start":56.289997,"end":56.69,"confidence":1.0,"punctuated_word":"update","sentiment":"neutral","sentiment_score":-0.27385443449020386},{"word":"your","start":56.69,"end":57.089996,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.3275378942489624},{"word":"sales","start":57.089996,"end":57.489998,"confidence":0.99902344,"punctuated_word":"sales","sentiment":"neutral","sentiment_score":-0.28540143370628357},{"word":"marketing","start":57.489998,"end":57.969997,"confidence":0.9951172,"punctuated_word":"marketing","sentiment":"neutral","sentiment_score":-0.3081022799015045},{"word":"to","start":57.969997,"end":58.289997,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.34306085109710693},{"word":"remove","start":58.289997,"end":58.609997,"confidence":0.99902344,"punctuated_word":"remove","sentiment":"neutral","sentiment_score":-0.2977597415447235},{"word":"me","start":58.609997,"end":58.769997,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.29556217789649963},{"word":"from","start":58.769997,"end":59.01,"confidence":1.0,"punctuated_word":"from","sentiment":"negative","sentiment_score":-0.41919103264808655},{"word":"the","start":59.01,"end":59.51,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.35483890771865845},{"word":"call","start":59.73,"end":60.05,"confidence":0.99121094,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.3040309250354767},{"word":"list","start":60.05,"end":60.55,"confidence":0.8955078,"punctuated_word":"list.","sentiment":"neutral","sentiment_score":-0.26574915647506714},{"word":"thank","start":64.689995,"end":64.93,"confidence":0.9970703,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.17194324731826782},{"word":"you","start":64.93,"end":65.43,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.11031980067491531},{"word":"thank","start":67.25,"end":67.49,"confidence":0.9970703,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.189508855342865},{"word":"you","start":67.49,"end":67.89,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.1973622739315033},{"word":"bye","start":67.89,"end":68.39,"confidence":0.9880371,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.16079741716384888},{"word":"bye","start":69.25,"end":69.75,"confidence":0.99609375,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.0914340615272522}],"paragraphs":{"transcript":"\nHello, Paul speaking. Yeah. Not too bad. How are you? Yep.\n\nYep. Sorry. Before sorry. Sorry. Before you go further, I've already spoken to your team.\n\nI've already had a meeting with your team, yeah, on the product, and and at this stage, we're not going ahead with that product. So sorry to interrupt you. I just knew where you were going. So I already I I already, from a similar call, had a meeting with your team on this product. And after two meetings with your team, we decided not to proceed further with the product because it wasn't suitable for us.\n\nSo if you can just update your sales marketing to remove me from the call list. Thank you. Thank you. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello, Paul speaking.","start":0.56,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.16193592175841331},{"text":"Yeah.","start":8.8,"end":9.12,"sentiment":"neutral","sentiment_score":0.24368752539157867},{"text":"Not too bad.","start":9.12,"end":9.679999,"sentiment":"positive","sentiment_score":0.3458324670791626},{"text":"How are you?","start":9.679999,"end":10.42,"sentiment":"positive","sentiment_score":0.37125323216120404},{"text":"Yep.","start":13.04,"end":13.54,"sentiment":"neutral","sentiment_score":0.07808426022529602}],"sentiment":"neutral","sentiment_score":0.2689851498739286,"num_words":11,"start":0.56,"end":13.54},{"sentences":[{"text":"Yep.","start":27.154999,"end":27.654999,"sentiment":"neutral","sentiment_score":0.004470133222639561},{"text":"Sorry.","start":27.715,"end":27.955,"sentiment":"neutral","sentiment_score":-0.0712098479270935},{"text":"Before sorry.","start":27.955,"end":29.039999,"sentiment":"neutral","sentiment_score":-0.1079387664794922},{"text":"Sorry.","start":29.039999,"end":29.519999,"sentiment":"neutral","sentiment_score":-0.121931791305542},{"text":"Before you go further, I've already spoken to your team.","start":29.519999,"end":32.26,"sentiment":"neutral","sentiment_score":-0.1468205600976944}],"sentiment":"neutral","sentiment_score":-0.12485030932972828,"num_words":15,"start":27.154999,"end":32.26},{"sentences":[{"text":"I've already had a meeting with your team, yeah, on the product, and and at this stage, we're not going ahead with that product.","start":32.399998,"end":38.739998,"sentiment":"neutral","sentiment_score":-0.2273757979273796},{"text":"So sorry to interrupt you.","start":39.04,"end":41.04,"sentiment":"neutral","sentiment_score":-0.18377117514610292},{"text":"I just knew where you were going.","start":41.04,"end":42.48,"sentiment":"neutral","sentiment_score":-0.1839891310249056},{"text":"So I already I I already, from a similar call, had a meeting with your team on this product.","start":42.48,"end":48.425,"sentiment":"neutral","sentiment_score":-0.14063994272759087},{"text":"And after two meetings with your team, we decided not to proceed further with the product because it wasn't suitable for us.","start":48.725,"end":54.985,"sentiment":"negative","sentiment_score":-0.442785575308583}],"sentiment":"neutral","sentiment_score":-0.2607433832698054,"num_words":77,"start":32.399998,"end":54.985},{"sentences":[{"text":"So if you can just update your sales marketing to remove me from the call list.","start":55.25,"end":60.55,"sentiment":"neutral","sentiment_score":-0.30430810526013374},{"text":"Thank you.","start":64.689995,"end":65.43,"sentiment":"neutral","sentiment_score":0.14113152399659157},{"text":"Thank you.","start":67.25,"end":67.89,"sentiment":"neutral","sentiment_score":0.19343556463718414},{"text":"Bye.","start":67.89,"end":68.39,"sentiment":"neutral","sentiment_score":0.16079741716384888},{"text":"Bye.","start":69.25,"end":69.75,"sentiment":"neutral","sentiment_score":0.0914340615272522}],"sentiment":"neutral","sentiment_score":-0.17943472855470396,"num_words":22,"start":55.25,"end":69.75}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello, Paul\n\nChannel 0: Yes. Hi, Paul. Good afternoon. This is Mary from Vigilance AI. I hope you're\n\nChannel 1: speaking.\n\nChannel 0: doing well.\n\nChannel 1: Yeah. Not too bad. How are you?\n\nChannel 0: I'm doing good things for asking. Anyways,\n\nChannel 1: Yep.\n\nChannel 0: Paul, we are a cybersecurity company that runs an EISOC operations, which investigates and responds to security events 24 by seven having human in the loop.\n\nChannel 1: Yep.\n\nChannel 0: We\n\nChannel 1: Sorry. Before\n\nChannel 0: trying to\n\nChannel 1: sorry. Sorry. Before you go further, I've already spoken to your team. I've already had a meeting with your team, yeah, on the product, and and at this stage, we're not going ahead with that product. So\n\nChannel 0: mhmm.\n\nChannel 1: sorry to interrupt you. I just knew where you were going. So I already I I already, from a similar call, had a meeting with your team on this product.\n\nChannel 0: Okay.\n\nChannel 1: And\n\nChannel 0: Mhmm.\n\nChannel 1: after two meetings with your team, we decided not to proceed further with the product because it wasn't suitable for us. So if\n\nChannel 0: Mhmm.\n\nChannel 1: you can just update your sales marketing to remove me from the call list.\n\nChannel 0: I see. I understand. I'll make a note of it.\n\nChannel 1: Thank\n\nChannel 0: I\n\nChannel 1: you.\n\nChannel 0: do apologize for any inconvenience.\n\nChannel 1: Thank you. Bye.\n\nChannel 0: Thank you.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello, Paul","start":0.56,"end":1.46,"sentiment":"neutral","sentiment_score":0.029481986537575722}],"sentiment":"neutral","sentiment_score":0.029481986537575722,"channel":1,"num_words":2,"start":0.56,"end":1.46},{"sentences":[{"text":"Yes.","start":2.32,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.0795850157737732},{"text":"Hi, Paul.","start":2.6399999,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.2417474091053009},{"text":"Good afternoon.","start":3.4399998,"end":4.18,"sentiment":"positive","sentiment_score":0.4488930404186249},{"text":"This is Mary from Vigilance AI.","start":4.24,"end":6.72,"sentiment":"positive","sentiment_score":0.35682028035322827},{"text":"I hope you're","start":6.72,"end":7.2799997,"sentiment":"positive","sentiment_score":0.4652457535266876}],"sentiment":"positive","sentiment_score":0.3569660612515041,"channel":0,"num_words":14,"start":2.32,"end":7.2799997},{"sentences":[{"text":"speaking.","start":7.2799997,"end":7.7799997,"sentiment":"positive","sentiment_score":0.4268437922000885}],"sentiment":"positive","sentiment_score":0.4268437922000885,"channel":1,"num_words":1,"start":7.2799997,"end":7.7799997},{"sentences":[{"text":"doing well.","start":7.2799997,"end":8.1,"sentiment":"neutral","sentiment_score":0.2923772484064102}],"sentiment":"neutral","sentiment_score":0.2923772484064102,"channel":0,"num_words":2,"start":7.2799997,"end":8.1},{"sentences":[{"text":"Yeah.","start":8.8,"end":9.12,"sentiment":"neutral","sentiment_score":0.24368752539157867},{"text":"Not too bad.","start":9.12,"end":9.679999,"sentiment":"positive","sentiment_score":0.3458324670791626},{"text":"How are you?","start":9.679999,"end":10.42,"sentiment":"positive","sentiment_score":0.37125323216120404}],"sentiment":"positive","sentiment_score":0.34213494615895407,"channel":1,"num_words":7,"start":8.8,"end":10.42},{"sentences":[{"text":"I'm doing good things for asking.","start":10.719999,"end":12.58,"sentiment":"positive","sentiment_score":0.548177440961202},{"text":"Anyways,","start":13.014999,"end":13.514999,"sentiment":"neutral","sentiment_score":0.1400502622127533}],"sentiment":"positive","sentiment_score":0.4898735582828522,"channel":0,"num_words":7,"start":10.719999,"end":13.514999},{"sentences":[{"text":"Yep.","start":13.04,"end":13.54,"sentiment":"neutral","sentiment_score":0.07808426022529602}],"sentiment":"neutral","sentiment_score":0.07808426022529602,"channel":1,"num_words":1,"start":13.04,"end":13.54},{"sentences":[{"text":"Paul, we are a cybersecurity company that runs an EISOC operations, which investigates and responds to security events 24 by seven having human in the loop.","start":14.054999,"end":26.794998,"sentiment":"neutral","sentiment_score":0.05775045467397341}],"sentiment":"neutral","sentiment_score":0.05775045467397341,"channel":0,"num_words":26,"start":14.054999,"end":26.794998},{"sentences":[{"text":"Yep.","start":27.154999,"end":27.654999,"sentiment":"neutral","sentiment_score":0.004470133222639561}],"sentiment":"neutral","sentiment_score":0.004470133222639561,"channel":1,"num_words":1,"start":27.154999,"end":27.654999},{"sentences":[{"text":"We","start":27.689999,"end":28.189999,"sentiment":"neutral","sentiment_score":-0.02491991780698299}],"sentiment":"neutral","sentiment_score":-0.02491991780698299,"channel":0,"num_words":1,"start":27.689999,"end":28.189999},{"sentences":[{"text":"Sorry.","start":27.715,"end":27.955,"sentiment":"neutral","sentiment_score":-0.0712098479270935},{"text":"Before","start":27.955,"end":28.455,"sentiment":"neutral","sentiment_score":-0.0963658168911934}],"sentiment":"neutral","sentiment_score":-0.08378783240914345,"channel":1,"num_words":2,"start":27.715,"end":28.455},{"sentences":[{"text":"trying to","start":28.25,"end":29.15,"sentiment":"neutral","sentiment_score":-0.10924237221479416}],"sentiment":"neutral","sentiment_score":-0.10924237221479416,"channel":0,"num_words":2,"start":28.25,"end":29.15},{"sentences":[{"text":"sorry.","start":28.72,"end":29.039999,"sentiment":"neutral","sentiment_score":-0.119511716067791},{"text":"Sorry.","start":29.039999,"end":29.519999,"sentiment":"neutral","sentiment_score":-0.121931791305542},{"text":"Before you go further, I've already spoken to your team.","start":29.519999,"end":32.26,"sentiment":"neutral","sentiment_score":-0.1468205600976944},{"text":"I've already had a meeting with your team, yeah, on the product, and and at this stage, we're not going ahead with that product.","start":32.399998,"end":38.739998,"sentiment":"neutral","sentiment_score":-0.2273757979273796},{"text":"So","start":39.04,"end":39.54,"sentiment":"neutral","sentiment_score":-0.14619071781635284}],"sentiment":"neutral","sentiment_score":-0.19764483720064163,"channel":1,"num_words":37,"start":28.72,"end":39.54},{"sentences":[{"text":"mhmm.","start":39.21,"end":39.71,"sentiment":"neutral","sentiment_score":-0.12083034962415697}],"sentiment":"neutral","sentiment_score":-0.12083034962415697,"channel":0,"num_words":1,"start":39.21,"end":39.71},{"sentences":[{"text":"sorry to interrupt you.","start":40.0,"end":41.04,"sentiment":"neutral","sentiment_score":-0.19316628947854042},{"text":"I just knew where you were going.","start":41.04,"end":42.48,"sentiment":"neutral","sentiment_score":-0.1839891310249056},{"text":"So I already I I already, from a similar call, had a meeting with your team on this product.","start":42.48,"end":48.425,"sentiment":"neutral","sentiment_score":-0.14063994272759087}],"sentiment":"neutral","sentiment_score":-0.15775826623042424,"channel":1,"num_words":30,"start":40.0,"end":48.425},{"sentences":[{"text":"Okay.","start":47.995003,"end":48.495003,"sentiment":"neutral","sentiment_score":-0.11120960116386414}],"sentiment":"neutral","sentiment_score":-0.11120960116386414,"channel":0,"num_words":1,"start":47.995003,"end":48.495003},{"sentences":[{"text":"And","start":48.725,"end":49.045,"sentiment":"neutral","sentiment_score":-0.15261496603488922}],"sentiment":"neutral","sentiment_score":-0.15261496603488922,"channel":1,"num_words":1,"start":48.725,"end":49.045},{"sentences":[{"text":"Mhmm.","start":49.035,"end":49.535,"sentiment":"neutral","sentiment_score":-0.185861274600029}],"sentiment":"neutral","sentiment_score":-0.185861274600029,"channel":0,"num_words":1,"start":49.035,"end":49.535},{"sentences":[{"text":"after two meetings with your team, we decided not to proceed further with the product because it wasn't suitable for us.","start":49.045,"end":54.985,"sentiment":"negative","sentiment_score":-0.4566032233692351},{"text":"So if","start":55.25,"end":55.57,"sentiment":"neutral","sentiment_score":-0.25572527945041656}],"sentiment":"negative","sentiment_score":-0.43913557607194653,"channel":1,"num_words":23,"start":49.045,"end":55.57},{"sentences":[{"text":"Mhmm.","start":55.435,"end":55.935,"sentiment":"neutral","sentiment_score":-0.1911287009716034}],"sentiment":"neutral","sentiment_score":-0.1911287009716034,"channel":0,"num_words":1,"start":55.435,"end":55.935},{"sentences":[{"text":"you can just update your sales marketing to remove me from the call list.","start":55.57,"end":60.55,"sentiment":"neutral","sentiment_score":-0.3112485089472362}],"sentiment":"neutral","sentiment_score":-0.3112485089472362,"channel":1,"num_words":14,"start":55.57,"end":60.55},{"sentences":[{"text":"I see.","start":61.22,"end":61.86,"sentiment":"neutral","sentiment_score":-0.059314992278814316},{"text":"I understand.","start":61.86,"end":62.52,"sentiment":"neutral","sentiment_score":-0.03001480922102928},{"text":"I'll make a note of it.","start":63.06,"end":64.520004,"sentiment":"neutral","sentiment_score":0.024888819238791864}],"sentiment":"neutral","sentiment_score":-0.0029326687566936017,"channel":0,"num_words":10,"start":61.22,"end":64.520004},{"sentences":[{"text":"Thank","start":64.689995,"end":64.93,"sentiment":"neutral","sentiment_score":0.17194324731826782}],"sentiment":"neutral","sentiment_score":0.17194324731826782,"channel":1,"num_words":1,"start":64.689995,"end":64.93},{"sentences":[{"text":"I","start":64.74,"end":64.98,"sentiment":"neutral","sentiment_score":0.12032290548086166}],"sentiment":"neutral","sentiment_score":0.12032290548086166,"channel":0,"num_words":1,"start":64.74,"end":64.98},{"sentences":[{"text":"you.","start":64.93,"end":65.43,"sentiment":"neutral","sentiment_score":0.11031980067491531}],"sentiment":"neutral","sentiment_score":0.11031980067491531,"channel":1,"num_words":1,"start":64.93,"end":65.43},{"sentences":[{"text":"do apologize for any inconvenience.","start":64.98,"end":66.68,"sentiment":"neutral","sentiment_score":-0.10516839176416397}],"sentiment":"neutral","sentiment_score":-0.10516839176416397,"channel":0,"num_words":5,"start":64.98,"end":66.68},{"sentences":[{"text":"Thank you.","start":67.25,"end":67.89,"sentiment":"neutral","sentiment_score":0.19343556463718414},{"text":"Bye.","start":67.89,"end":68.39,"sentiment":"neutral","sentiment_score":0.16079741716384888}],"sentiment":"neutral","sentiment_score":0.1825561821460724,"channel":1,"num_words":3,"start":67.25,"end":68.39},{"sentences":[{"text":"Thank you.","start":68.34,"end":69.32,"sentiment":"neutral","sentiment_score":0.27162426710128784}],"sentiment":"neutral","sentiment_score":0.27162426710128784,"channel":0,"num_words":2,"start":68.34,"end":69.32},{"sentences":[{"text":"Bye.","start":69.25,"end":69.75,"sentiment":"neutral","sentiment_score":0.0914340615272522}],"sentiment":"neutral","sentiment_score":0.0914340615272522,"channel":1,"num_words":1,"start":69.25,"end":69.75}]},"summary":{"result":"success","short":"Mary fromGenerationance AI calls Paul to discuss their cybersecurity product and apologizes for interrupting him. She explains that they have already had a meeting with his team and decided not to proceed with the product, but will remove her from the call list if Paul asks to update his sales and marketing. Paul apologizes again and thanks her for the call."},"intents":{"segments":[{"text":"I just knew where you were going. So I already I I already, from a similar call, had a meeting with your team on this product. Okay.","start_word":108,"end_word":134,"intents":[{"intent":"Correcting mistake","confidence_score":0.00083113345}]},{"text":"after two meetings with your team, we decided not to proceed further with the product because it wasn't suitable for us. So if Mhmm. you can just update your sales marketing to remove me from the call list. I see.","start_word":137,"end_word":176,"intents":[{"intent":"Proposing update","confidence_score":0.0000772574}]},{"text":"you can just update your sales marketing to remove me from the call list. I see.","start_word":161,"end_word":176,"intents":[{"intent":"Removing from call list","confidence_score":0.021008732}]}]},"sentiments":{"segments":[{"text":"Hello, Paul Yes. Hi, Paul.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.13482102751731873},{"text":"Good afternoon. This is Mary from Vigilance AI. I hope you're doing speaking.","start_word":5,"end_word":17,"sentiment":"positive","sentiment_score":0.3905576169490814},{"text":"well. Yeah.","start_word":18,"end_word":19,"sentiment":"neutral","sentiment_score":0.25969165563583374},{"text":"Not too bad. How are you? I'm doing good things for asking.","start_word":20,"end_word":31,"sentiment":"positive","sentiment_score":0.45968127250671387},{"text":"Anyways, Yep. Paul, we are a cybersecurity company that runs an EISOC operations, which investigates and responds to security events 24 by seven having human in the loop. Yep. We Sorry. Before trying to sorry. Sorry. Before you go further, I've already spoken to your team. I've already had a meeting with your team, yeah, on the product, and and at this stage, we're not going ahead with that product. So mhmm. sorry to interrupt you. I just knew where you were going. So I already I I already, from a similar call, had a meeting with your team on this product. Okay. And Mhmm.","start_word":32,"end_word":136,"sentiment":"neutral","sentiment_score":-0.10523391515016556},{"text":"after two meetings with your team, we decided not to proceed further with the product because it wasn't suitable for us.","start_word":137,"end_word":157,"sentiment":"negative","sentiment_score":-0.4581145644187927},{"text":"So if Mhmm. you can just update your sales marketing to remove me from the call list. I see. I understand. I'll make a note of it. Thank I you. do apologize for any inconvenience. Thank you. Bye. Thank you. Bye.","start_word":158,"end_word":198,"sentiment":"neutral","sentiment_score":-0.06962266564369202}],"average":{"sentiment":"neutral","sentiment_score":-0.047701588877431166}}}}