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Hi. Good afternoon. This is Abby from Techno One in Springfield, Brisbane. Is this mister Tran Ho One in Asian Dragon?\n\nTechno one. AbbViezer. Daniel actually asked me to reach out to you to confirm if this you're still interested with this because we've spoken with you in the past. And I have a note here that you're coming up for an IT review towards the middle of this year, which is this month, June. Is that correct?\n\nAbby, sir, from TechnoONE. This is for the upcoming IT review. IT review. Yes. Yeah.\n\nDon't worry. Daniel would call you, sir, to confirm the specifics. We wanted to just let you know about it to confirm because, again, we've I have a note here that you are coming up for an IT review. I will let him call you. Is this the best number to call, the 8288?\n\nNo, sir. It's an IT review, like a quick gap analysis. Right. Yeah. You don't have to, like Daniel would have a call would call you, sir.\n\nHe will call you about it. Yes. No problem. Alright. Okay.\n\nAlright. No problem. Thank you so much. Take care, sir. We can actually or how about next week?\n\nCan he call you next week? We can we can fill.","paragraphs":[{"sentences":[{"text":"Hello, sir.","start":1.92,"end":2.8,"sentiment":"neutral","sentiment_score":0.0912252739071846},{"text":"Hi.","start":2.8,"end":3.04,"sentiment":"positive","sentiment_score":0.3396763205528259},{"text":"Good afternoon.","start":3.04,"end":3.6799998,"sentiment":"positive","sentiment_score":0.4670298993587494},{"text":"This is Abby from Techno One in Springfield, Brisbane.","start":3.6799998,"end":6.98,"sentiment":"neutral","sentiment_score":0.24564372996489206},{"text":"Is this mister Tran Ho One in Asian Dragon?","start":7.6,"end":12.58,"sentiment":"neutral","sentiment_score":0.1627826698952251}],"sentiment":"neutral","sentiment_score":0.2231314898185108,"num_words":23,"start":1.92,"end":12.58},{"sentences":[{"text":"Techno 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Hello? Sir, what's what's your company name again? And what's your date? Techno One. Yeah. Okay. And then Sorry. Okay. Technopass. And then what's your name? Oh, techno. For the IT review. So so what's the IT review that you're offering? Because I I actually don't get that. No. No. So so sorry. I still don't get you. So I still review our internal stuff. It's not related to your business. Are are you conducting something like a workshop seminar? Oh, okay. Okay. Okay. And and why why why don't you drop me an email? You keep calling me three times. The first two times, you just call and then that's what not really professional. Why don't you drop me an email on this one and then I will work for the on the email? So somebody with I'm I'm I'm I'm I'm not not in the country in the next twelve hours, so I cannot talk. So so better to put that to the email. So so I'm in the meeting in the current moment, and then it's very hard to to talk further. Okay? 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Hello? Sir, what's what's your company name again? And what's your date? Techno One.\n\nYeah. Okay. And then Sorry. Okay. Technopass.\n\nAnd then what's your name? Oh, techno. For the IT review. So so what's the IT review that you're offering? Because I I actually don't get that.\n\nNo. No. So so sorry. I still don't get you. So I still review our internal stuff.\n\nIt's not related to your business. Are are you conducting something like a workshop seminar? Oh, okay. Okay. Okay.\n\nAnd and why why why don't you drop me an email? You keep calling me three times. The first two times, you just call and then that's what not really professional. Why don't you drop me an email on this one and then I will work for the on the email? So somebody with I'm I'm I'm I'm I'm not not in the country in the next twelve hours, so I cannot talk.\n\nSo so better to put that to the email. So so I'm in the meeting in the current moment, and then it's very hard to to talk further. Okay? So so will you send to the email or you we ignore this one? Oh, so it mean you cannot to put to the email, so I cannot talk further.\n\nOkay? 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Hello?\n\nChannel 0: Hello, sir. Hi. Good afternoon. This is Abby from Techno One in Springfield, Brisbane. Is this mister Tran Ho One in Asian Dragon?\n\nChannel 1: Sir, what's what's your company name again? And what's your date?\n\nChannel 0: Techno one. AbbViezer.\n\nChannel 1: Techno One. Yeah. Okay.\n\nChannel 0: Daniel\n\nChannel 1: And then\n\nChannel 0: actually asked me to reach out to you to confirm if this you're still interested with this because we've spoken with you in the past. And I have a note here that you're coming up for an IT review towards the middle of this year, which is this month, June. Is that correct?\n\nChannel 1: Sorry. Okay. Technopass. And then what's your name?\n\nChannel 0: Abby, sir, from TechnoONE. This is\n\nChannel 1: Oh, techno.\n\nChannel 0: for the upcoming IT review. IT review.\n\nChannel 1: For the IT review. So so what's the\n\nChannel 0: Yes.\n\nChannel 1: IT review that you're offering? Because I I actually don't get that.\n\nChannel 0: Yeah. Don't worry. Daniel would call you, sir, to confirm the specifics. We wanted to just let you know about it to confirm because, again, we've I have a note here that you are coming up for an IT review. I will let him call you.\n\nIs this the best number to call, the 8288?\n\nChannel 1: No. No. So so sorry. I still don't get you. So I still review our internal stuff.\n\nIt's not related to your business. Are are you conducting something like a workshop seminar?\n\nChannel 0: No, sir. It's an IT review, like a quick gap analysis.\n\nChannel 1: Oh, okay. Okay. Okay.\n\nChannel 0: Right. Yeah. You\n\nChannel 1: And\n\nChannel 0: don't\n\nChannel 1: and\n\nChannel 0: have\n\nChannel 1: why\n\nChannel 0: to,\n\nChannel 1: why why don't\n\nChannel 0: like\n\nChannel 1: you drop me an email? You keep calling me three times. The first two times, you just call and then that's what not really professional. Why don't you drop me an email on this one and then I will work for the on the email?\n\nChannel 0: Daniel would have a call would call you, sir. He\n\nChannel 1: So\n\nChannel 0: will\n\nChannel 1: somebody\n\nChannel 0: call you\n\nChannel 1: with\n\nChannel 0: about\n\nChannel 1: I'm\n\nChannel 0: it. Yes.\n\nChannel 1: I'm I'm I'm I'm not not in the country in the next twelve hours, so I cannot talk. So so better\n\nChannel 0: No\n\nChannel 1: to\n\nChannel 0: problem.\n\nChannel 1: put that to the email. So so I'm\n\nChannel 0: Alright.\n\nChannel 1: in the meeting in the current moment, and then it's very\n\nChannel 0: Okay.\n\nChannel 1: hard to to talk further.\n\nChannel 0: Alright. No problem. Thank you so much. Take\n\nChannel 1: Okay?\n\nChannel 0: care, sir.\n\nChannel 1: So so will you send to the email or you we ignore this one?\n\nChannel 0: We can actually or how about next week? Can he call you next week?\n\nChannel 1: Oh, so it mean you cannot to put to the email, so I cannot talk further. Okay? Or let's let's\n\nChannel 0: We\n\nChannel 1: pop\n\nChannel 0: can\n\nChannel 1: it.\n\nChannel 0: we can fill.","paragraphs":[{"sentences":[{"text":"Speaking.","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.01396129373461008},{"text":"Hello?","start":0.79999995,"end":1.3,"sentiment":"neutral","sentiment_score":0.027427876368165016}],"sentiment":"neutral","sentiment_score":0.02069458505138755,"channel":1,"num_words":2,"start":0.24,"end":1.3},{"sentences":[{"text":"Hello, sir.","start":1.92,"end":2.8,"sentiment":"neutral","sentiment_score":0.0912252739071846},{"text":"Hi.","start":2.8,"end":3.04,"sentiment":"positive","sentiment_score":0.3396763205528259},{"text":"Good afternoon.","start":3.04,"end":3.6799998,"sentiment":"positive","sentiment_score":0.4670298993587494},{"text":"This is Abby from Techno One in Springfield, Brisbane.","start":3.6799998,"end":6.98,"sentiment":"neutral","sentiment_score":0.24564372996489206},{"text":"Is this mister Tran Ho One in Asian 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actually don't get that.","start":56.29,"end":58.230003,"sentiment":"neutral","sentiment_score":-0.1438613704272679}],"sentiment":"neutral","sentiment_score":-0.042289664347966514,"channel":1,"num_words":12,"start":54.530003,"end":58.230003},{"sentences":[{"text":"Yeah.","start":58.66,"end":58.98,"sentiment":"neutral","sentiment_score":0.08235625922679901},{"text":"Don't worry.","start":58.98,"end":59.620003,"sentiment":"neutral","sentiment_score":0.12246014177799225},{"text":"Daniel would call you, sir, to confirm the specifics.","start":59.620003,"end":62.36,"sentiment":"neutral","sentiment_score":0.17639470597108206},{"text":"We wanted to just let you know about it to confirm because, again, we've I have a note here that you are coming up for an IT review.","start":62.5,"end":71.475,"sentiment":"neutral","sentiment_score":0.20458870860082762},{"text":"I will let him call 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internal stuff.","start":78.340004,"end":80.5,"sentiment":"neutral","sentiment_score":-0.049904829157250266}],"sentiment":"neutral","sentiment_score":-0.2648591686259298,"channel":1,"num_words":17,"start":76.340004,"end":80.5},{"sentences":[{"text":"It's not related to your business.","start":80.5,"end":82.200005,"sentiment":"neutral","sentiment_score":-0.05189383837083975},{"text":"Are are you conducting something like a workshop seminar?","start":82.58,"end":85.48,"sentiment":"neutral","sentiment_score":-0.02367302423550023}],"sentiment":"neutral","sentiment_score":-0.03496134988963604,"channel":1,"num_words":15,"start":80.5,"end":85.48},{"sentences":[{"text":"No, sir.","start":87.899994,"end":88.71999,"sentiment":"neutral","sentiment_score":-0.20836160331964493},{"text":"It's an IT review, like a quick gap 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one?","start":133.25,"end":137.03,"sentiment":"neutral","sentiment_score":-0.060903861719582765}],"sentiment":"neutral","sentiment_score":-0.060903861719582765,"channel":1,"num_words":14,"start":133.25,"end":137.03},{"sentences":[{"text":"We can actually or how about next week?","start":137.82294,"end":140.30295,"sentiment":"neutral","sentiment_score":-0.05408178921788931},{"text":"Can he call you next week?","start":140.30295,"end":141.92294,"sentiment":"neutral","sentiment_score":-0.0642521008849144}],"sentiment":"neutral","sentiment_score":-0.05844049421804292,"channel":0,"num_words":14,"start":137.82294,"end":141.92294},{"sentences":[{"text":"Oh, so it mean you cannot to put to the email, so I cannot talk further.","start":141.89,"end":146.04294,"sentiment":"neutral","sentiment_score":-0.19032671488821507},{"text":"Okay?","start":146.20294,"end":146.52293,"sentiment":"neutral","sentiment_score":-0.056258559226989746},{"text":"Or let's let's","start":146.52293,"end":147.40294,"sentiment":"neutral","sentiment_score":-0.039771631360054016}],"sentiment":"neutral","sentiment_score":-0.16104004457592963,"channel":1,"num_words":20,"start":141.89,"end":147.40294},{"sentences":[{"text":"We","start":147.26294,"end":147.42294,"sentiment":"neutral","sentiment_score":-0.028176840394735336}],"sentiment":"neutral","sentiment_score":-0.028176840394735336,"channel":0,"num_words":1,"start":147.26294,"end":147.42294},{"sentences":[{"text":"pop","start":147.40294,"end":147.56294,"sentiment":"neutral","sentiment_score":-0.034393060952425}],"sentiment":"neutral","sentiment_score":-0.034393060952425,"channel":1,"num_words":1,"start":147.40294,"end":147.56294},{"sentences":[{"text":"can","start":147.42294,"end":147.66293,"sentiment":"neutral","sentiment_score":-0.024305295199155807}],"sentiment":"neutral","sentiment_score":-0.024305295199155807,"channel":0,"num_words":1,"start":147.42294,"end":147.66293},{"sentences":[{"text":"it.","start":147.56294,"end":148.06294,"sentiment":"neutral","sentiment_score":-0.021744756028056145}],"sentiment":"neutral","sentiment_score":-0.021744756028056145,"channel":1,"num_words":1,"start":147.56294,"end":148.06294},{"sentences":[{"text":"we can fill.","start":147.66293,"end":148.60794,"sentiment":"neutral","sentiment_score":0.2515423869093259}],"sentiment":"neutral","sentiment_score":0.2515423869093259,"channel":0,"num_words":3,"start":147.66293,"end":148.60794}]},"summary":{"result":"success","short":" Abby from Techno One is calling Mr. Tran Ho One to confirm if he is still interested in an upcoming IT review. She asks for his company name, date, and name, and informs him that he will be contacted by the reviewer, Daniel. She asks for an email to confirm the details and they agree to communicate via email."},"intents":{"segments":[{"text":"This is Abby from Techno One in Springfield, Brisbane. Is this mister Tran Ho One in Asian Dragon?","start_word":7,"end_word":24,"intents":[{"intent":"Confirm identity","confidence_score":0.030895434}]},{"text":"Sir, what's what's your company name again? And what's your date?","start_word":25,"end_word":35,"intents":[{"intent":"Confirm company name","confidence_score":0.22328436}]},{"text":"And what's your date? Techno one.","start_word":32,"end_word":37,"intents":[{"intent":"Confirm date","confidence_score":0.5403859}]},{"text":"Daniel And then actually asked me to reach out to you to confirm if this you're still interested with this because we've spoken with you in the past. And I have a note here that you're coming up for an IT review towards the middle of this year, which is this month, June. Is that correct? Sorry. Okay.","start_word":43,"end_word":100,"intents":[{"intent":"Confirm interest","confidence_score":0.58365345}]},{"text":"And I have a note here that you're coming up for an IT review towards the middle of this year, which is this month, June. Is that correct? Sorry. Okay.","start_word":71,"end_word":100,"intents":[{"intent":"Offer it review","confidence_score":0.5519301}]},{"text":"Daniel would call you, sir, to confirm the specifics.","start_word":146,"end_word":154,"intents":[{"intent":"Confirm specifics","confidence_score":0.5537025}]},{"text":"Daniel would call you, sir, to confirm the specifics. We wanted to just let you know about it to confirm because, again, we've I have a note here that you are coming up for an IT review. I will let him call you. Is this the best number to call, the 8288? No.","start_word":146,"end_word":198,"intents":[{"intent":"Schedule call","confidence_score":0.0028690898}]},{"text":"So I still review our internal stuff. It's not related to your business. Are are you conducting something like a workshop seminar? No, sir.","start_word":209,"end_word":232,"intents":[{"intent":"Review internal stuff","confidence_score":0.51805085}]},{"text":"It's an IT review, like a quick gap analysis. Oh, okay.","start_word":232,"end_word":242,"intents":[{"intent":"Conduct gap analysis","confidence_score":0.6250123}]},{"text":"You And don't and have why to, why why don't like you drop me an email?","start_word":247,"end_word":262,"intents":[{"intent":"Drop off emails","confidence_score":0.0018732604}]},{"text":"You keep calling me three times. The first two times, you just call and then that's what not really professional. Why don't you drop me an email on this one and then I will work for the on the email?","start_word":263,"end_word":302,"intents":[{"intent":"Assist with email scheduling","confidence_score":0.0000011844927}]},{"text":"Daniel would have a call would call you, sir.","start_word":303,"end_word":311,"intents":[{"intent":"Call daniel","confidence_score":0.11752907}]}]},"sentiments":{"segments":[{"text":"Speaking. Hello? Hello, sir.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.06201377883553505},{"text":"Hi. Good afternoon.","start_word":4,"end_word":6,"sentiment":"positive","sentiment_score":0.41285619139671326},{"text":"This is Abby from Techno One in Springfield, Brisbane. Is this mister Tran Ho One in Asian Dragon? Sir, what's what's your company name again? And what's your date? Techno one. AbbViezer. Techno One. Yeah. Okay. Daniel And then actually asked me to reach out to you to confirm if this you're still interested with this because we've spoken with you in the past. And I have a note here that you're coming up for an IT review towards the middle of this year, which is this month, June. Is that correct? Sorry. Okay. Technopass. And then what's your name? Abby, sir, from TechnoONE. This is Oh, techno. for the upcoming IT review. IT review. For the IT review. So so what's the Yes. IT review that you're offering? Because I I actually don't get that. Yeah. Don't worry. Daniel would call you, sir, to confirm the specifics. We wanted to just let you know about it to confirm because, again, we've I have a note here that you are coming up for an IT review. I will let him call you. Is this the best number to call, the 8288? No.","start_word":7,"end_word":198,"sentiment":"neutral","sentiment_score":0.10393887758255003},{"text":"No. So so sorry. I still don't get you.","start_word":199,"end_word":207,"sentiment":"negative","sentiment_score":-0.4657328724861145},{"text":"So I still review our internal stuff. It's not related to your business. Are are you conducting something like a workshop seminar? No, sir. It's an IT review, like a quick gap analysis. Oh, okay. Okay. Okay. Right. Yeah. You And don't and have why to, why why don't like you drop me an email?","start_word":208,"end_word":262,"sentiment":"neutral","sentiment_score":-0.11215372383594512},{"text":"You keep calling me three times. The first two times, you just call and then that's what not really professional.","start_word":263,"end_word":282,"sentiment":"negative","sentiment_score":-0.5737683773040771},{"text":"Why don't you drop me an email on this one and then I will work for the on the email? Daniel would have a call would call you, sir. He So will somebody call you with about I'm it. Yes. I'm I'm I'm I'm not not in the country in the next twelve hours, so I cannot talk. So so better No to problem. put that to the email. So so I'm Alright. in the meeting in the current moment, and then it's very Okay. hard to to talk further. Alright. No problem.","start_word":283,"end_word":375,"sentiment":"neutral","sentiment_score":-0.17565330862998962},{"text":"Thank you so much.","start_word":376,"end_word":379,"sentiment":"positive","sentiment_score":0.4232586920261383},{"text":"Take Okay? care, sir. So so will you send to the email or you we ignore this one? We can actually or how about next week? Can he call you next week? Oh, so it mean you cannot to put to the email, so I cannot talk further. Okay? Or let's let's We pop can it.","start_word":380,"end_word":435,"sentiment":"neutral","sentiment_score":-0.07112934440374374},{"text":"we can fill.","start_word":436,"end_word":438,"sentiment":"positive","sentiment_score":0.39480847120285034}],"average":{"sentiment":"neutral","sentiment_score":-0.035247571540601326}}}}