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Mhmm. Okay. I see. Mhmm. Mhmm. May I know your name, please, for me to check your account? Is it okay if I put you on hold? Let me just check your account. Okay. Hang on. Hello, Susan? Yes. Thank you for waiting. So according to with our back end team, the GEO IP location issue has now been resolved. Can you run a speed test right now for us to check? So once the test is completed, please check the result and confirm that the country is now showing Australia instead of The US. Sorry. Mhmm. Sir, I cannot hear you while your line is breaking up. Hello? Yes. Hello? Yes. Yeah. I can hear you now. May I know what is this application that you're still unable to access? Okay. I see. So is it okay if I put you on hold again? Let me just coordinate that one. Yeah. Hang on. Hello, Susan? Yes. Thank you for waiting. So upon coordinating it with the back end team, yeah, they mentioned that you are not the one who is experiencing this one. There are still application website that some customers are unable to access. But some but some customer, after they just refresh or reinstall the app, it worked. But there are still some customer who's unable to access some website. So mhmm. Mhmm. Yes. Mhmm. Yeah. Sure. Mhmm. Yeah. We're really sorry for this inconvenience and frustration for anything. Yeah. Mhmm. Yeah. So as of the moment, the team is still investigating why some website may still be blocked or experiencing access issues. Our team will be reaching out to the relevant providers to to request that the IP address be unblocked where necessary. And we will continue coordinating with them, and we'll provide yeah. Actually, we're not sure also why this is happening. We didn't we didn't expect this also to happen in, like, for almost two weeks now. Yeah. So as of the moment, we still do not have the estimated time for the restoration with this issue. Yeah. Yeah. But we'll provide you with an update once we receive further information as soon as possible. Yeah. Thank you. Bye for now. 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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nYes. Hello. Can you hear me? Mhmm. Yeah.\n\nThis is Eric from Airtel. How yeah. How can I assist you? Mhmm. Okay.\n\nI see. Mhmm. Mhmm. May I know your name, please, for me to check your account? Is it okay if I put you on hold?\n\nLet me just check your account. Okay. Hang on. Hello, Susan? Yes.\n\nThank you for waiting. So according to with our back end team, the GEO IP location issue has now been resolved. Can you run a speed test right now for us to check? So once the test is completed, please check the result and confirm that the country is now showing Australia instead of The US. Sorry.\n\nMhmm. Sir, I cannot hear you while your line is breaking up. Hello? Yes. Hello?\n\nYes. Yeah. I can hear you now. May I know what is this application that you're still unable to access? Okay.\n\nI see. So is it okay if I put you on hold again? Let me just coordinate that one. Yeah. Hang on.\n\nHello, Susan? Yes. Thank you for waiting. So upon coordinating it with the back end team, yeah, they mentioned that you are not the one who is experiencing this one. There are still application website that some customers are unable to access.\n\nBut some but some customer, after they just refresh or reinstall the app, it worked. But there are still some customer who's unable to access some website. So mhmm. Mhmm. Yes.\n\nMhmm. Yeah. Sure. Mhmm. Yeah.\n\nWe're really sorry for this inconvenience and frustration for anything. Yeah. Mhmm. Yeah. So as of the moment, the team is still investigating why some website may still be blocked or experiencing access issues.\n\nOur team will be reaching out to the relevant providers to to request that the IP address be unblocked where necessary. And we will continue coordinating with them, and we'll provide yeah. Actually, we're not sure also why this is happening. We didn't we didn't expect this also to happen in, like, for almost two weeks now. Yeah.\n\nSo as of the moment, we still do not have the estimated time for the restoration with this issue. Yeah. Yeah. But we'll provide you with an update once we receive further information as soon as possible. Yeah.\n\nThank you. Bye for now. Mhmm.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.2427118718624115},{"text":"Good afternoon.","start":2.3999999,"end":3.1399999,"sentiment":"positive","sentiment_score":0.46668897569179535},{"text":"This is Maureen from Airtel tech support.","start":3.1999998,"end":5.7799997,"sentiment":"positive","sentiment_score":0.41789187278066364},{"text":"How can I assist you today?","start":5.92,"end":7.3799996,"sentiment":"positive","sentiment_score":0.3601699670155843},{"text":"Mhmm.","start":7.8399997,"end":8.34,"sentiment":"neutral","sentiment_score":-0.00886323768645525}],"sentiment":"positive","sentiment_score":0.3678523233598646,"num_words":17,"start":1.92,"end":8.34},{"sentences":[{"text":"Yes.","start":11.44,"end":11.759999,"sentiment":"neutral","sentiment_score":-0.0010906001552939415},{"text":"Hello.","start":11.759999,"end":12.16,"sentiment":"neutral","sentiment_score":-0.006514769047498703},{"text":"Can you 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Sorry? Hello? Yes. I can. Can you hear me okay? Yes. Yes. Just calling about the streaming issue. I'm still having problems with the streaming. The upgrade. Surname is Morris, m o, r r, I s. Susan. Okay. Thank you. Yes. So I've it's obviously because I was somewhere else, and I logged in to one of my streaming accounts, And it worked on the other person's Internet, but nothing here. Alright. How's that? Is that better? Hello? You can hear me? Okay. K. So I go elsewhere at the weekend, and I logged in to one of my streaming, and it worked there on the Internet. But here, it's still showing that I'm overseas. So okay. It was it's just the regional channel, nine now. And, like, I had Stan. I can't use that either because it believes that I'm overseas. So I don't know. I've tried like, the emails have been sent. Nothing's working. I have limited access on Netflix and Prime Video. Yeah. Sure. K. Thank you. Yes. Yep. So I don't know what's happened because my son works in IT, checked my router, and said the router was okay. So I have no idea what's going on. Because when it first happened, I called and I was told the engineers said it wasn't anything that they did, and I would have to contact all my streaming providers. And I don't know. But, look, understandably, I'm sure I'm sure you can understand that I'm not very happy. Like, I'm due to make a payment to you guys and but I'm not getting the full service that I should be getting. So so can you tell me what's going to happen so that I've those who can't access everything, how it's gonna be fixed? Yep. There are a lot, though. How can you do everything? All of them. Okay then. Alright then. Okay. Okay. 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Sorry? Hello? Yes. I can.\n\nCan you hear me okay? Yes. Yes. Just calling about the streaming issue. I'm still having problems with the streaming.\n\nThe upgrade. Surname is Morris, m o, r r, I s. Susan. Okay. Thank you.\n\nYes. So I've it's obviously because I was somewhere else, and I logged in to one of my streaming accounts, And it worked on the other person's Internet, but nothing here. Alright. How's that? Is that better?\n\nHello? You can hear me? Okay. K. So I go elsewhere at the weekend, and I logged in to one of my streaming, and it worked there on the Internet.\n\nBut here, it's still showing that I'm overseas. So okay. It was it's just the regional channel, nine now. And, like, I had Stan. I can't use that either because it believes that I'm overseas.\n\nSo I don't know. I've tried like, the emails have been sent. Nothing's working. I have limited access on Netflix and Prime Video. Yeah.\n\nSure. K. Thank you. Yes. 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Okay.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.1408902406692505},{"text":"Sorry?","start":8.16,"end":8.66,"sentiment":"neutral","sentiment_score":-0.03708871454000473},{"text":"Hello?","start":10.24,"end":10.74,"sentiment":"neutral","sentiment_score":-0.012295037508010864},{"text":"Yes.","start":13.2,"end":13.44,"sentiment":"neutral","sentiment_score":0.01032603159546852},{"text":"I can.","start":13.44,"end":14.085,"sentiment":"neutral","sentiment_score":0.006322307512164116}],"sentiment":"neutral","sentiment_score":0.01907952254017194,"num_words":6,"start":0.24,"end":14.085},{"sentences":[{"text":"Can you hear me 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me?","start":150.37001,"end":151.33,"sentiment":"neutral","sentiment_score":-0.053418890573084354},{"text":"Okay.","start":151.33,"end":151.83,"sentiment":"neutral","sentiment_score":-0.02667534351348877},{"text":"K.","start":155.17,"end":155.33,"sentiment":"neutral","sentiment_score":0.001864963211119175},{"text":"So I go elsewhere at the weekend, and I logged in to one of my streaming, and it worked there on the Internet.","start":155.33,"end":172.86,"sentiment":"neutral","sentiment_score":-0.06727519712370375}],"sentiment":"neutral","sentiment_score":-0.06070356812948982,"num_words":30,"start":144.85,"end":172.86},{"sentences":[{"text":"But here, it's still showing that I'm overseas.","start":173.56001,"end":175.98001,"sentiment":"negative","sentiment_score":-0.35501575097441673},{"text":"So okay.","start":183.96,"end":184.6,"sentiment":"neutral","sentiment_score":-0.0784379206597805},{"text":"It was it's just the regional channel, nine 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what's happened because my son works in IT, checked my router, and said the router was okay.","start":256.69,"end":263.11,"sentiment":"neutral","sentiment_score":-0.29205024384316947},{"text":"So I have no idea what's going on.","start":263.49,"end":266.29,"sentiment":"negative","sentiment_score":-0.46967278607189655},{"text":"Because when it first happened, I called and I was told the engineers said it wasn't anything that they did, and I would have to contact all my streaming providers.","start":266.29,"end":276.285,"sentiment":"neutral","sentiment_score":-0.31599758118391036},{"text":"And I don't know.","start":277.065,"end":278.125,"sentiment":"neutral","sentiment_score":-0.22727594897150993},{"text":"But, look, understandably, I'm sure I'm sure you can understand that I'm not very 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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nChannel 1: Sorry? Hello?\n\nChannel 0: Yes. Hello. Can you hear me?\n\nChannel 1: Yes. I can. Can you hear me okay?\n\nChannel 0: Mhmm. Yeah. This is Eric from Airtel.\n\nChannel 1: Yes. Yes.\n\nChannel 0: How yeah. How can I assist you?\n\nChannel 1: Just calling about the streaming issue.\n\nChannel 0: Mhmm. Okay. I see. Mhmm.\n\nChannel 1: I'm still having problems with the streaming.\n\nChannel 0: Mhmm.\n\nChannel 1: The upgrade.\n\nChannel 0: May I know your name, please, for me to check your account?\n\nChannel 1: Surname is Morris, m o, r r, I s.\n\nChannel 0: Is it okay if I put you on hold? Let me just\n\nChannel 1: Susan.\n\nChannel 0: check your account.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Okay. Hang on. Hello, Susan?\n\nChannel 1: Yes.\n\nChannel 0: Yes. Thank you for waiting. So according to with our back end team, the GEO IP location issue has now been resolved. Can you run a speed test right now for us to check? So once the test is completed, please check the result and confirm that the country is now showing Australia instead of The US.\n\nChannel 1: So I've it's obviously because I was somewhere else, and I logged in to one of my streaming accounts, And it worked on the other person's Internet, but nothing here.\n\nChannel 0: Sorry. Mhmm. Sir, I cannot hear you while your line is breaking up.\n\nChannel 1: Alright. How's that? Is that better?\n\nChannel 0: Hello?\n\nChannel 1: Hello?\n\nChannel 0: Yes. Hello?\n\nChannel 1: You can hear me? Okay.\n\nChannel 0: Yes. Yeah. I can hear you now.\n\nChannel 1: K. So I go elsewhere at the weekend, and I logged in to one of my streaming, and it worked there on the Internet. But here, it's still showing that I'm overseas.\n\nChannel 0: May I know what is this application that you're still unable to access?\n\nChannel 1: So okay. It was it's just the regional channel, nine now. And, like, I had Stan. I can't use that either because it believes that I'm overseas. So I don't know.\n\nI've tried like, the emails have been sent. Nothing's working. I have limited access on Netflix and Prime Video.\n\nChannel 0: Okay. I see. So is it okay if I put you on hold again? Let me just\n\nChannel 1: Yeah. Sure.\n\nChannel 0: coordinate that one. Yeah.\n\nChannel 1: K.\n\nChannel 0: Hang on.\n\nChannel 1: Thank\n\nChannel 0: Hello, Susan?\n\nChannel 1: you. Yes.\n\nChannel 0: Yes. Thank you for waiting. So upon coordinating it with the back end team, yeah, they mentioned that you are not the one who is experiencing this one. There are still application website that some customers are unable to access. But\n\nChannel 1: Yep.\n\nChannel 0: some but some customer, after they just refresh or reinstall the app, it worked. But there are still some customer who's unable to access some website. So\n\nChannel 1: So I don't know what's happened because my son\n\nChannel 0: mhmm.\n\nChannel 1: works in IT, checked my router, and said the router was okay. So I have no idea what's going on. Because when it first happened, I called and I was told the engineers said it wasn't anything that they did, and I would have to contact all my streaming providers. And I\n\nChannel 0: Mhmm.\n\nChannel 1: don't know. But, look, understandably, I'm sure I'm sure you can understand that I'm not very happy. Like, I'm due to make a payment to you guys\n\nChannel 0: Yes.\n\nChannel 1: and but I'm not getting the full service that I should be getting.\n\nChannel 0: Mhmm. Yeah. Sure. Mhmm. Yeah.\n\nWe're really sorry for this inconvenience and\n\nChannel 1: So so\n\nChannel 0: frustration for anything.\n\nChannel 1: can you tell\n\nChannel 0: Yeah.\n\nChannel 1: me what's going to happen so that I've\n\nChannel 0: Mhmm.\n\nChannel 1: those who can't access everything, how it's gonna be fixed?\n\nChannel 0: Yeah. So as of the moment, the team is still investigating why some website may still be blocked or experiencing access issues.\n\nChannel 1: Yep.\n\nChannel 0: Our team will be reaching out to the relevant providers to to request that the IP address be unblocked where necessary. And we will continue coordinating with them, and\n\nChannel 1: There\n\nChannel 0: we'll\n\nChannel 1: are a\n\nChannel 0: provide\n\nChannel 1: lot, though. How can you do everything? All of\n\nChannel 0: yeah. Actually, we're not sure also\n\nChannel 1: them.\n\nChannel 0: why this is happening. We didn't we didn't expect this also to happen in, like, for almost two weeks now. Yeah. So as of the moment, we still do not have the estimated time for the restoration with this issue. Yeah.\n\nYeah. But we'll provide you with an update once we receive further information as soon as possible.\n\nChannel 1: Okay then. Alright\n\nChannel 0: Yeah. Thank you. Bye\n\nChannel 1: then.\n\nChannel 0: for\n\nChannel 1: Okay.\n\nChannel 0: now. Mhmm.\n\nChannel 1: Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.1408902406692505}],"sentiment":"neutral","sentiment_score":0.1408902406692505,"channel":1,"num_words":1,"start":0.24,"end":0.74},{"sentences":[{"text":"Hello.","start":1.92,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.2427118718624115},{"text":"Good afternoon.","start":2.3999999,"end":3.1399999,"sentiment":"positive","sentiment_score":0.46668897569179535},{"text":"This is Maureen from Airtel tech support.","start":3.1999998,"end":5.7799997,"sentiment":"positive","sentiment_score":0.41789187278066364},{"text":"How can I assist you 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you.","start":52.205,"end":52.945,"sentiment":"neutral","sentiment_score":0.24302077293395996}],"sentiment":"neutral","sentiment_score":0.20096837232510248,"channel":1,"num_words":3,"start":51.965,"end":52.945},{"sentences":[{"text":"Okay.","start":53.005,"end":53.325,"sentiment":"neutral","sentiment_score":0.0705966129899025},{"text":"Hang on.","start":53.325,"end":53.97,"sentiment":"neutral","sentiment_score":0.056794216856360435},{"text":"Hello, Susan?","start":71.945,"end":73.005005,"sentiment":"neutral","sentiment_score":0.04285522922873497}],"sentiment":"neutral","sentiment_score":0.05397910103201866,"channel":0,"num_words":5,"start":53.005,"end":73.005005},{"sentences":[{"text":"Yes.","start":73.505005,"end":74.005005,"sentiment":"neutral","sentiment_score":0.09491089731454848}],"sentiment":"neutral","sentiment_score":0.09491089731454848,"channel":1,"num_words":1,"start":73.505005,"end":74.005005},{"sentences":[{"text":"Yes.","start":74.265,"end":74.505005,"sentiment":"neutral","sentiment_score":0.15914985537528992},{"text":"Thank you for waiting.","start":74.505005,"end":75.565,"sentiment":"positive","sentiment_score":0.36058682203292847},{"text":"So according to with our back end team, the GEO IP location issue has now been resolved.","start":75.625,"end":81.165,"sentiment":"neutral","sentiment_score":0.2403436443384956},{"text":"Can you run a speed test right now for us to 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customer named Morris contacts Airtel tech support about a streaming issue. The representative informs Morris that the issue has been resolved and asks him to run a speed test. The representative explains that the issue is still occurring and offers to escalate it to the back end team. They also mention that some customers are experiencing the issue and that the team is still investigating why some websites are still blocked."},"intents":{"segments":[{"text":"Just calling about the streaming issue. Mhmm. Okay.","start_word":50,"end_word":57,"intents":[{"intent":"Help with streaming issue","confidence_score":0.00063226675}]},{"text":"May I know what is this application that you're still unable to access? So okay.","start_word":271,"end_word":285,"intents":[{"intent":"Request information","confidence_score":0.073105015}]},{"text":"But we'll provide you with an update once we receive further information as soon as possible. Okay then.","start_word":693,"end_word":710,"intents":[{"intent":"End conversation","confidence_score":0.0012641635}]}]},"sentiments":{"segments":[{"text":"Hi. Hello.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.191801056265831},{"text":"Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?","start_word":2,"end_word":16,"sentiment":"positive","sentiment_score":0.3996106684207916},{"text":"Mhmm. Sorry? Hello? Yes. Hello. Can you hear me? Yes. I can. Can you hear me okay? Mhmm. Yeah. This is Eric from Airtel. Yes. Yes. How yeah. How can I assist you? Just calling about the streaming issue. Mhmm. Okay. I see. Mhmm. I'm still having problems with the streaming. Mhmm. The upgrade. May I know your name, please, for me to check your account? Surname is Morris, m o, r r, I s. Is it okay if I put you on hold? Let me just check Susan. your account. Okay. Thank you. Okay. Hang on. Hello, Susan? Yes. Yes.","start_word":17,"end_word":117,"sentiment":"neutral","sentiment_score":-0.002620038343593478},{"text":"Thank you for waiting.","start_word":118,"end_word":121,"sentiment":"positive","sentiment_score":0.3638781011104584},{"text":"So according to with our back end team, the GEO IP location issue has now been resolved. Can you run a speed test right now for us to check? So once the test is completed, please check the result and confirm that the country is now showing Australia instead of The US. So I've it's obviously because I was somewhere else, and I logged in to one of my streaming accounts, And it worked on the other person's Internet, but nothing here. Sorry. Mhmm.","start_word":122,"end_word":205,"sentiment":"neutral","sentiment_score":-0.02415022812783718},{"text":"Sir, I cannot hear you while your line is breaking up.","start_word":206,"end_word":216,"sentiment":"negative","sentiment_score":-0.5358155965805054},{"text":"Alright. How's that? Is that better? Hello? Hello? Yes. Hello? You can hear me? Okay. Yes. Yeah. I can hear you now. K. So I go elsewhere at the weekend, and I logged in to one of my streaming, and it worked there on the Internet.","start_word":217,"end_word":262,"sentiment":"neutral","sentiment_score":-0.04404699057340622},{"text":"But here, it's still showing that I'm overseas. May I know what is this application that you're still unable to access?","start_word":263,"end_word":283,"sentiment":"negative","sentiment_score":-0.35108914971351624},{"text":"So okay. It was it's just the regional channel, nine now. And, like, I had Stan.","start_word":284,"end_word":299,"sentiment":"neutral","sentiment_score":-0.10278664529323578},{"text":"I can't use that either because it believes that I'm overseas.","start_word":300,"end_word":310,"sentiment":"negative","sentiment_score":-0.418764591217041},{"text":"So I don't know.","start_word":311,"end_word":314,"sentiment":"neutral","sentiment_score":-0.30952414870262146},{"text":"I've tried like, the emails have been sent. Nothing's working.","start_word":315,"end_word":324,"sentiment":"negative","sentiment_score":-0.3706451952457428},{"text":"I have limited access on Netflix and Prime Video. Okay. I see. So is it okay if I put you on hold again? Let me just Yeah. Sure. coordinate that one. Yeah. K. Hang on. Thank Hello, Susan? you. Yes. Yes.","start_word":325,"end_word":365,"sentiment":"neutral","sentiment_score":-0.026287121698260307},{"text":"Thank you for waiting.","start_word":366,"end_word":369,"sentiment":"positive","sentiment_score":0.3367931544780731},{"text":"So upon coordinating it with the back end team, yeah, they mentioned that you are not the one who is experiencing this one. There are still application website that some customers are unable to access. But Yep. some but some customer, after they just refresh or reinstall the app, it worked.","start_word":370,"end_word":420,"sentiment":"neutral","sentiment_score":-0.10762731730937958},{"text":"But there are still some customer who's unable to access some website.","start_word":421,"end_word":432,"sentiment":"negative","sentiment_score":-0.35822224617004395},{"text":"So So I don't know what's happened because my son mhmm. works in IT, checked my router, and said the router was okay.","start_word":433,"end_word":455,"sentiment":"neutral","sentiment_score":-0.28839579224586487},{"text":"So I have no idea what's going on.","start_word":456,"end_word":463,"sentiment":"negative","sentiment_score":-0.5140706300735474},{"text":"Because when it first happened, I called and I was told the engineers said it wasn't anything that they did, and I would have to contact all my streaming providers. And I Mhmm. don't know.","start_word":464,"end_word":498,"sentiment":"neutral","sentiment_score":-0.29137057065963745},{"text":"But, look, understandably, I'm sure I'm sure you can understand that I'm not very happy. Like, I'm due to make a payment to you guys Yes. and but I'm not getting the full service that I should be getting.","start_word":499,"end_word":537,"sentiment":"negative","sentiment_score":-0.4513938426971435},{"text":"Mhmm. Yeah. Sure. Mhmm. Yeah. We're really sorry for this inconvenience and So so frustration for anything. can you tell Yeah. me what's going to happen so that I've Mhmm. those who can't access everything, how it's gonna be fixed? Yeah. So as of the moment, the team is still investigating why some website may still be blocked or experiencing access issues. Yep. Our team will be reaching out to the relevant providers to to request that the IP address be unblocked where necessary. And we will continue coordinating with them, and There we'll are a provide lot, though. How can you do everything? All of yeah. Actually, we're not sure also them. why this is happening.","start_word":538,"end_word":654,"sentiment":"neutral","sentiment_score":-0.1281523555517197},{"text":"We didn't we didn't expect this also to happen in, like, for almost two weeks now.","start_word":655,"end_word":670,"sentiment":"negative","sentiment_score":-0.4100188016891479},{"text":"Yeah. So as of the moment, we still do not have the estimated time for the restoration with this issue. Yeah. Yeah. But we'll provide you with an update once we receive further information as soon as possible. Okay then.","start_word":671,"end_word":710,"sentiment":"neutral","sentiment_score":-0.0985562801361084},{"text":"Alright Yeah. Thank you. Bye then.","start_word":711,"end_word":716,"sentiment":"positive","sentiment_score":0.49759575724601746},{"text":"for Okay. now. Mhmm. Okay. Bye.","start_word":717,"end_word":722,"sentiment":"neutral","sentiment_score":0.0836738795042038}],"average":{"sentiment":"neutral","sentiment_score":-0.12309291011603304}}}}