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I'd I had to get a hold of Tamara to get some info, and she was on her at work. So I got a hold of her this morning. So what I've been able to obtain from Tamara information wise is that she was unable her sister's doctors were unable to find the test, which is not uncommon. I had a friend have cancer breast cancer two years ago, and that that that takes them a while to test, and then they lose it. She she states she her sister verbally told her she had the BRCA one of the BRCA genes and other family members have confirmed it. The reason why Tamara got the testing, she because the doctors were unable to find the results. She had to pay for it herself because she didn't obviously qualify because there was no results to prove it that she had access to. And the reason why is Tamara plans on doing IVF at some stage in her life, and the IVF doctors were not willing to recommend it because of the hormones involved. And if you're bracket positive, obviously, those hormones can yes. So yeah. So she can't officially provide anything. She has tried in the past. It's her genetic testing that we'd be relying on. No. Yeah. I thought it the message that came through was that you phoned. Sorry. Okay. Yeah. That's alright. Okay. No. And and I just you know, being I know there's a family history of it, but she does not have the any of the BRCA genes. It's she's at the same risk as anybody else. Yeah. Yep. Okay. Okay. Perfect. Thank you. O seven three zero five two 6816. Beautiful. Thank you so much for that. Thank yeah. Thanks, George. I appreciate it. Thank you. You too. 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Georgia. How are you? It's Jenna here. I'm well. Thank you.\n\nThank you for giving me a call the other day. My apologies. I'm only getting back to you now. I'd I had to get a hold of Tamara to get some info, and she was on her at work. So I got a hold of her this morning.\n\nSo what I've been able to obtain from Tamara information wise is that she was unable her sister's doctors were unable to find the test, which is not uncommon. I had a friend have cancer breast cancer two years ago, and that that that takes them a while to test, and then they lose it. She she states she her sister verbally told her she had the BRCA one of the BRCA genes and other family members have confirmed it. The reason why Tamara got the testing, she because the doctors were unable to find the results. She had to pay for it herself because she didn't obviously qualify because there was no results to prove it that she had access to.\n\nAnd the reason why is Tamara plans on doing IVF at some stage in her life, and the IVF doctors were not willing to recommend it because of the hormones involved. And if you're bracket positive, obviously, those hormones can yes. So yeah. So she can't officially provide anything. She has tried in the past.\n\nIt's her genetic testing that we'd be relying on. No. Yeah. I thought it the message that came through was that you phoned. Sorry.\n\nOkay. Yeah. That's alright. Okay. No.\n\nAnd and I just you know, being I know there's a family history of it, but she does not have the any of the BRCA genes. It's she's at the same risk as anybody else. Yeah. Yep. Okay.\n\nOkay. Perfect. Thank you. O seven three zero five two 6816. Beautiful.\n\nThank you so much for that. Thank yeah. Thanks, George. I appreciate it. Thank you.\n\nYou too. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Georgia.","start":2.24,"end":3.06,"sentiment":"neutral","sentiment_score":0.09593033790588379},{"text":"How are you?","start":3.12,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.12035674601793289},{"text":"It's Jenna here.","start":3.6799998,"end":4.74,"sentiment":"neutral","sentiment_score":0.12128126621246338},{"text":"I'm well.","start":7.12,"end":7.68,"sentiment":"neutral","sentiment_score":0.29187968373298645},{"text":"Thank you.","start":7.68,"end":8.08,"sentiment":"positive","sentiment_score":0.4476993829011917}],"sentiment":"neutral","sentiment_score":0.19966107048094273,"num_words":12,"start":2.24,"end":8.08},{"sentences":[{"text":"Thank you for giving me a call the other day.","start":8.08,"end":10.4,"sentiment":"neutral","sentiment_score":0.2938383787870407},{"text":"My apologies.","start":10.4,"end":11.04,"sentiment":"neutral","sentiment_score":-0.19214825332164764},{"text":"I'm only getting back to you 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I'm good. Thanks. How are you? Yes. Mhmm. Yes. Yeah. Yeah. Yeah. Yeah. Yeah. I mean, I mean, yeah. Yep. Yeah. Okay. And have because I think the underwriter I spoke with the underwriter the other day, and she said she tries to contact you guys. And yeah. On Monday? Yeah. She's No. No. Yeah. So on Monday, it was Jackie. So that's probably how she got yeah. Jackie Georgia. I can see how she would've got them mixed up, and I have called before. So yeah. But yeah. No. That's alright. So I just we would need what else? As well as the clients. Yeah. I don't know if there would be much they can do. Just trying to see if Jackie's free for a call now because, yeah, you may be best to, yeah, pass this on to her and see. Because, I mean yes. If she's lost her results I mean, I mean, it's not her fault. She hasn't lost them. They've lost. Okay. Yeah. Correct. Yeah. I agree. And so, honestly, like and and, you know, even when I was speaking with the underwriter about it before I called you last week, She was like, I'm not happy. Like, you know, we should be able to get this reviewed. So she did push for it, and, yeah, here we are. It's yeah. It's a bit complicated. What I might do is do you want me to hand you over her number? It looks like she's in a meeting at the moment, but she's free at 10:30. Yeah. Just give her a call and see if there's anything else that we can, like, review it with because I don't wanna, you know, delay you and especially if you need to go to market. So, yeah, I'll give you her direct number. I'll just click and we got her extension there for some reason. Here we go. 0730526816. Six eight 1. Yeah. All good. Just give her a call after 10:30, and, hopefully, we can get something reviewed for you without those results. No worries. Have a good day. 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before I called you last week, She was like, I'm not happy.","start":183.655,"end":192.17,"sentiment":"neutral","sentiment_score":-0.09257730121413867},{"text":"Like, you know, we should be able to get this reviewed.","start":192.17,"end":194.25,"sentiment":"neutral","sentiment_score":-0.10340417379682715},{"text":"So she did push for it, and, yeah, here we are.","start":194.25,"end":196.48999,"sentiment":"neutral","sentiment_score":-0.029787536710500717},{"text":"It's yeah.","start":196.48999,"end":197.93,"sentiment":"neutral","sentiment_score":-0.03530462831258774},{"text":"It's a bit complicated.","start":197.93,"end":198.83,"sentiment":"neutral","sentiment_score":-0.10113691352307796}],"sentiment":"neutral","sentiment_score":-0.08133766832279749,"num_words":58,"start":183.655,"end":198.83},{"sentences":[{"text":"What I might do is do you want me to hand you over her number?","start":199.61,"end":204.075,"sentiment":"neutral","sentiment_score":-0.04098768283923467},{"text":"It looks like she's in a meeting at the moment, but she's free at 10:30.","start":204.075,"end":208.175,"sentiment":"neutral","sentiment_score":-0.021232118271291255},{"text":"Yeah.","start":209.515,"end":209.755,"sentiment":"neutral","sentiment_score":0.02429012954235077},{"text":"Just give her a call and see if there's anything else that we can, like, review it with because I don't wanna, you know, delay you and especially if you need to go to market.","start":209.755,"end":217.935,"sentiment":"neutral","sentiment_score":0.01021258727248226},{"text":"So, yeah, I'll give you her direct number.","start":219.18,"end":221.18,"sentiment":"neutral","sentiment_score":0.04529457911849022}],"sentiment":"neutral","sentiment_score":-0.0025568878328478014,"num_words":74,"start":199.61,"end":221.18},{"sentences":[{"text":"I'll just click and we got her extension there for some reason.","start":221.18,"end":225.68,"sentiment":"neutral","sentiment_score":0.03813618592297038},{"text":"Here we go.","start":254.61,"end":255.51001,"sentiment":"neutral","sentiment_score":0.016109172875682514},{"text":"0730526816.","start":255.73001,"end":264.60498,"sentiment":"neutral","sentiment_score":0.011199606582522392},{"text":"Six eight 1.","start":265.54498,"end":266.60498,"sentiment":"neutral","sentiment_score":0.012713915047546228},{"text":"Yeah.","start":268.665,"end":268.985,"sentiment":"neutral","sentiment_score":0.1640714704990387}],"sentiment":"neutral","sentiment_score":0.03596872859634459,"num_words":20,"start":221.18,"end":268.985},{"sentences":[{"text":"All good.","start":268.985,"end":269.385,"sentiment":"neutral","sentiment_score":0.19747227430343628},{"text":"Just give her a call after 10:30, and, hopefully, we can get something reviewed for you without those results.","start":269.385,"end":275.485,"sentiment":"neutral","sentiment_score":-0.019303246548301296},{"text":"No worries.","start":278.60294,"end":279.32294,"sentiment":"neutral","sentiment_score":0.296223446726799},{"text":"Have a good day.","start":279.32294,"end":280.04294,"sentiment":"positive","sentiment_score":0.4263697639107704},{"text":"See you.","start":280.04294,"end":280.70294,"sentiment":"neutral","sentiment_score":0.2514517903327942}],"sentiment":"neutral","sentiment_score":0.09755215151556607,"num_words":29,"start":268.985,"end":280.70294}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi, Georgia. How are you? It's Jenna here.\n\nChannel 1: Hey. I'm good. Thanks. How are you?\n\nChannel 0: I'm well. Thank you. Thank you for giving me a call the other day. My apologies. I'm only getting back to you now.\n\nI'd I had to get a hold of Tamara to get some info, and she was on her at work. So I got a hold of her this morning. So what I've been able to obtain from Tamara information wise is that she was unable her sister's doctors were unable to find the test, which is not uncommon. I had a friend have cancer breast cancer\n\nChannel 1: Yes.\n\nChannel 0: two years ago, and that that that takes them a while to test, and then they lose it.\n\nChannel 1: Mhmm.\n\nChannel 0: She she states she her sister verbally told her she had the BRCA one of the BRCA genes and other family members have confirmed it. The reason why Tamara got the testing, she because the doctors were unable to find the results. She had to pay for it herself because she didn't obviously qualify because there was no results to prove it that she had access to. And the reason why is Tamara plans on doing IVF at some stage in her life, and the IVF doctors were not willing to recommend it because of\n\nChannel 1: Yes.\n\nChannel 0: the hormones involved. And if you're bracket positive, obviously, those hormones can\n\nChannel 1: Yeah.\n\nChannel 0: yes.\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: So\n\nChannel 1: Yeah. I mean, I mean, yeah.\n\nChannel 0: yeah.\n\nChannel 1: Yep.\n\nChannel 0: So she can't officially provide anything. She has tried in the past. It's her genetic testing that we'd be relying on.\n\nChannel 1: Yeah. Okay. And have because I think the underwriter I spoke with the underwriter the other day, and she said she tries to contact you guys.\n\nChannel 0: No.\n\nChannel 1: And yeah. On Monday?\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: I thought it the message\n\nChannel 1: She's\n\nChannel 0: that came through was that you phoned. Sorry.\n\nChannel 1: No. No. Yeah. So on Monday, it was Jackie. So that's probably\n\nChannel 0: Okay.\n\nChannel 1: how she got yeah. Jackie Georgia. I can see how she would've got them mixed up, and I have called before. So\n\nChannel 0: Yeah.\n\nChannel 1: yeah. But\n\nChannel 0: That's alright.\n\nChannel 1: yeah. No. That's alright. So I just we would need what else? As well as the clients.\n\nYeah. I don't know if there would be much they can do. Just trying to see if Jackie's free for a call now because, yeah, you may be best to, yeah, pass this on to her and see. Because, I mean yes. If she's lost her results I mean, I mean, it's not her fault.\n\nShe hasn't lost\n\nChannel 0: Okay.\n\nChannel 1: them. They've\n\nChannel 0: No.\n\nChannel 1: lost.\n\nChannel 0: And and I just you know, being I know there's a family history of it, but she does not have the any of\n\nChannel 1: Okay.\n\nChannel 0: the BRCA genes. It's\n\nChannel 1: Yeah.\n\nChannel 0: she's at the same risk as anybody else.\n\nChannel 1: Correct. Yeah. I agree. And so, honestly, like and and, you know, even when I was speaking with the underwriter about it before I called you last week, She was like, I'm\n\nChannel 0: Yeah.\n\nChannel 1: not happy. Like, you know, we should be able to get this reviewed. So she did push for it, and, yeah,\n\nChannel 0: Yep.\n\nChannel 1: here we are. It's yeah.\n\nChannel 0: Okay.\n\nChannel 1: It's a bit complicated. What I might do is do you want me to hand you over her number? It looks like she's in a meeting at the moment, but she's free at 10:30.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. Just give her a call and see if there's anything else that we can, like, review it with because I don't wanna, you know, delay you and especially if you need to go to market. So, yeah, I'll give you her direct number. I'll just\n\nChannel 0: Perfect.\n\nChannel 1: click\n\nChannel 0: Thank you.\n\nChannel 1: and we got her extension there for some reason. Here we go. 0730526816.\n\nChannel 0: O seven three zero five two 6816.\n\nChannel 1: Six eight 1.\n\nChannel 0: Beautiful. Thank you so much for that.\n\nChannel 1: Yeah. All good. Just give her a call after 10:30, and, hopefully, we can get something reviewed for you without\n\nChannel 0: Thank\n\nChannel 1: those results.\n\nChannel 0: yeah. Thanks, George. I appreciate it.\n\nChannel 1: No worries. Have a good\n\nChannel 0: Thank\n\nChannel 1: day.\n\nChannel 0: you.\n\nChannel 1: See you.\n\nChannel 0: You too. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Georgia.","start":2.24,"end":3.06,"sentiment":"neutral","sentiment_score":0.09593033790588379},{"text":"How are you?","start":3.12,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.12035674601793289},{"text":"It's Jenna here.","start":3.6799998,"end":4.74,"sentiment":"neutral","sentiment_score":0.12128126621246338}],"sentiment":"neutral","sentiment_score":0.11459683906286955,"channel":0,"num_words":8,"start":2.24,"end":4.74},{"sentences":[{"text":"Hey.","start":5.12,"end":5.44,"sentiment":"neutral","sentiment_score":0.27409297227859497},{"text":"I'm good.","start":5.44,"end":5.8399997,"sentiment":"positive","sentiment_score":0.41621842980384827},{"text":"Thanks.","start":5.8399997,"end":6.08,"sentiment":"positive","sentiment_score":0.5219365954399109},{"text":"How are 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Tamara explains that the family member lost their breast cancer due to a lack of results from their genetic testing. Jenna asks Tamara to call the family member and see if they can review the results with them. Tamara gives Jenna the phone number and extension for Tamara."},"intents":{"segments":[{"text":"I'd I had to get a hold of Tamara to get some info, and she was on her at work. So I got a hold of her this morning. So what I've been able to obtain from Tamara information wise is that she was unable her sister's doctors were unable to find the test, which is not uncommon.","start_word":38,"end_word":95,"intents":[{"intent":"Request information","confidence_score":0.225192}]},{"text":"So what I've been able to obtain from Tamara information wise is that she was unable her sister's doctors were unable to find the test, which is not uncommon.","start_word":67,"end_word":95,"intents":[{"intent":"Discuss test results","confidence_score":0.0015091932}]},{"text":"Just trying to see if Jackie's free for a call now because, yeah, you may be best to, yeah, pass this on to her and see. Because, I mean yes.","start_word":383,"end_word":412,"intents":[{"intent":"Schedule call with jimmy","confidence_score":0.00057206914}]}]},"sentiments":{"segments":[{"text":"Hi, Georgia. How are you? It's Jenna here. 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So I got a hold of her this morning.","start_word":19,"end_word":66,"sentiment":"neutral","sentiment_score":-0.02209308370947838},{"text":"So what I've been able to obtain from Tamara information wise is that she was unable her sister's doctors were unable to find the test, which is not uncommon.","start_word":67,"end_word":95,"sentiment":"negative","sentiment_score":-0.345496267080307},{"text":"I had a friend have cancer breast cancer Yes. two years ago, and that that that takes them a while to test, and then they lose it. Mhmm. She she states she her sister verbally told her she had the BRCA one of the BRCA genes and other family members have confirmed it. The reason why Tamara got the testing, she because the doctors were unable to find the results.","start_word":96,"end_word":165,"sentiment":"neutral","sentiment_score":-0.21134492754936215},{"text":"She had to pay for it herself because she didn't obviously qualify because there was no results to prove it that she had access to.","start_word":166,"end_word":190,"sentiment":"negative","sentiment_score":-0.3615685105323791},{"text":"And the reason why is Tamara plans on doing IVF at some stage in her life, and the IVF doctors were not willing to recommend it because of the Yes. hormones involved. And if you're bracket positive, obviously, those hormones can Yeah. yes. Yeah. Yeah. Yeah. So Yeah. I mean, I mean, yeah. yeah. Yep. So she can't officially provide anything. She has tried in the past. It's her genetic testing that we'd be relying on. Yeah. Okay. And have because I think the underwriter I spoke with the underwriter the other day, and she said she tries to contact you guys. No. And yeah. On Monday? Yeah. Yeah. I thought it the message She's that came through was that you phoned. Sorry. No. No. Yeah. So on Monday, it was Jackie. So that's probably Okay. how she got yeah. Jackie Georgia. I can see how she would've got them mixed up, and I have called before. So Yeah. yeah. But That's alright. yeah. No. That's alright. So I just we would need what else? As well as the clients. Yeah. I don't know if there would be much they can do. Just trying to see if Jackie's free for a call now because, yeah, you may be best to, yeah, pass this on to her and see. Because, I mean yes. If she's lost her results I mean, I mean, it's not her fault. She hasn't lost Okay. them. They've No. lost. And and I just you know, being I know there's a family history of it, but she does not have the any of Okay. the BRCA genes. It's Yeah. she's at the same risk as anybody else. Correct. Yeah. I agree. 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O seven three zero five two 6816. Six eight 1. Beautiful.","start_word":506,"end_word":640,"sentiment":"neutral","sentiment_score":-0.003899697912856937},{"text":"Thank you so much for that.","start_word":641,"end_word":646,"sentiment":"positive","sentiment_score":0.43149304389953613},{"text":"Yeah. All good. Just give her a call after 10:30, and, hopefully, we can get something reviewed for you without Thank those results. yeah.","start_word":647,"end_word":670,"sentiment":"neutral","sentiment_score":0.02117178589105606},{"text":"Thanks, George. I appreciate it.","start_word":671,"end_word":675,"sentiment":"positive","sentiment_score":0.4341720938682556},{"text":"No worries.","start_word":676,"end_word":677,"sentiment":"neutral","sentiment_score":0.31039494276046753},{"text":"Have a good Thank day.","start_word":678,"end_word":682,"sentiment":"positive","sentiment_score":0.43445950746536255},{"text":"you. See you. You too. 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