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I end of financial year, just, you know, that that log up here to get it all done in the last week because they all come out of the good work. Yeah. And then just clash. Yeah. Yeah. It was just literally the Friday. But, basically, it was the like, the last day that anything could be done. Because, realistically, Monday, Tuesday, no matter nothing could be done, like, to help help a client. If a client came to you going, I wanna do this. Like, there's pretty much, like, nothing I could've done. So just the Friday, I woke up and felt like dog, and I, like, struggled through the morning, got done what I had to get done. And then I slept through Friday, Saturday, Sunday, woke up Monday feeling okay ish, but basically slept on and off Monday, Tuesday. And then yeah. It was just I don't know. Influenza or something, but I was absolutely dead. It was a trip. Oh, they just yep. No. Like, I have the benefit of my none of my kids are at day care anymore. They're all at school, but it's just it's it's enough. Like, they bring home stuff anyway. Just it's the added layer of you work plus kids, so your immune system's already shot because you're not sleeping. I mean, I don't remember the last time I slept in the bed alone without a kid coming in sometime during the night. Mom's up and said, oh, we can play. Don't miss it. Oh, absolutely. I'm a 13 year old, so I'm I'm I'm I'm well up on that. He doesn't he doesn't wanna be with me, but my five year old's still up. So I'm I'm clutching onto that five year old. Much more difficult, I think. Yes. I I'm sure you called to talk to me about something, but I actually have a favor that I wanna ask from you. But how can I help you first? Okay. Oh, cool. So what I'm actually wanting at the moment is I'm I've gone through and I spent a lot of time, energy, effort on, like, the investments and all of that side of our business, and I wanna put a lot of effort the end of this year into, like, our insurance, like, a little bit more heavily. And what I wanna do is I wanna have a look at every single one of the policies that we have active. And what I ultimately want I could I'm happy to put this in an email because I know I'm gonna probably forget things that I want. But what I wanted to get was basically client name, policy number, date that it was initiated, benefit that they hold. So, like, I wanna know, like, is it term life? Is it TPD? Is it any correct. And, like, I just I want it like, the spreadsheet view is totally fine. I don't really care how it comes, but that's fine. I can collect the data. And then I wanna know the premium that they're paying. And then because you're Tau and you guys have Absa on BT and everything else, I know we've taken over a shit ton of or not a shit ton. We've taken over some policies under you guys as well. So I also wanna know what the commission structure is because I wanna make sure that I'm obviously disclosing that absolutely accurately on any of our documents that were correct. So I picked it up before with our power planners, and I'm like, guys, this policy is, like, a 2016 policy. The company didn't exist. We didn't write that. We took it over. Are you positive the commission structure is is a 20 two percent ongoing? And they're like, oh, yeah. It will be. And I'm like, no. Make a phone call. That's the only way you're gonna find out. Yep. Yes. Yep. Yeah. Yeah. Absolutely. Yeah. Yeah. No. That'd be awesome. Yeah. I'm going to all of my providers to do, like, all the same stuff. Like, for you guys, I am more heavily concerned about the commission structures than with the others just because you guys have consolidated so many different providers in. But I just I wanna be able to have a a whole look at what our insurance book actually looks like and where everything realistically sits. Because I get asked all the time. I just I speak to insurance PDMs. They're like, oh, where does your book sit? And honest like, honestly, hand to God, I can't actually say. There is insurance written. I've gone through and done, like, a decent look at, like, clients, like, who who has insurance written versus who doesn't. And I know that, like, our book is under 15%, like, in a super fund. Does that make sense? Like, because majority of our policies are obviously like, we've either written in this platform or we're like, they're an enduring rollover style policy. And there's, like, under 15% that are, like, a default policy that we can't do anything with. So the client that unhealthy or whatever their circumstances might be. It's Friday. Can you tell? I I have free coffee. I really Yes. Yeah. No. That's that's all. It's just yeah. I just I just wanna be able to like, have a really good look, and then I can data extrapolate and do all the things and no. That that's it. And I I know that there are, like, amongst all the providers, like, some of them have everything on the portals and some don't. And I started pulling reports, and it just got gross. Yeah. Yeah. Yes. Yeah. My my biggest thing is is I just I wanna see like, I really wanna see, I guess, what our benefits are, percentage of clients that hold, like, life and TPV like, life and TPD versus, like, life only versus, like, your full suite. What is our, like, what does our trauma book look like? And then what are the ongoings and and, like, I just I kinda wanna just look at all of it and just kinda start digging through it and having a look and going from there. Kind of what I'm cool. Yep. Cool. You guys are codes and list of requests. Cool. I can do that. Yeah. Let me have a look. Oh, yeah? You're invited. Balancing risk and reality. Oh, yeah. I actually did see this one just before I died, and I went that that that seems like something that I'll look at after the financial year old. Alright. Yeah. Right. Yep. Let me have a look at it, and let me have a look at my actual calendar. I can email you back on it. But, no, I did see it because it was with brighter super. I was like, oh, yeah. I'm actually kind of keen on that. Yeah. Cool. Just well, it's three and a half three and a half hours, I think. Yeah. Cool. Alright. I will have a look because I think it might even fall on a day where we generally have training, so I'll just replace training with with you guys anyway. Yeah. I started to write down the road, so even better. Yep. Cool. No. I will. I'll I'll sit down and have a chat with Tommy, and we'll just plan it out because now we're in the new financial year. We need to finalize our planning for the this this end of the year and figure out where we're going with our training and all the rest of it. So I'll, yeah, I'll sit down, have a chat with him, and go from there. Yeah. No. Thank you so much, Ben. I appreciate it. Yeah. I will. I think I have three kids that may or may not want some attention. You do. Thanks then. 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ma'am. How are you calling? Good. Really good. They're financially here.\n\nYeah. Yeah. No. I'm good. I end of financial year, just, you know, that that log up here to get it all done in the last week because they all come out of the good work.\n\nYeah. And then just clash. Yeah. Yeah. It was just literally the Friday.\n\nBut, basically, it was the like, the last day that anything could be done. Because, realistically, Monday, Tuesday, no matter nothing could be done, like, to help help a client. If a client came to you going, I wanna do this. Like, there's pretty much, like, nothing I could've done. So just the Friday, I woke up and felt like dog, and I, like, struggled through the morning, got done what I had to get done.\n\nAnd then I slept through Friday, Saturday, Sunday, woke up Monday feeling okay ish, but basically slept on and off Monday, Tuesday. And then yeah. It was just I don't know. Influenza or something, but I was absolutely dead. It was a trip.\n\nOh, they just yep. No. Like, I have the benefit of my none of my kids are at day care anymore. They're all at school, but it's just it's it's enough. Like, they bring home stuff anyway.\n\nJust it's the added layer of you work plus kids, so your immune system's already shot because you're not sleeping. I mean, I don't remember the last time I slept in the bed alone without a kid coming in sometime during the night. Mom's up and said, oh, we can play. Don't miss it. Oh, absolutely.\n\nI'm a 13 year old, so I'm I'm I'm I'm well up on that. He doesn't he doesn't wanna be with me, but my five year old's still up. So I'm I'm clutching onto that five year old. Much more difficult, I think. Yes.\n\nI I'm sure you called to talk to me about something, but I actually have a favor that I wanna ask from you. But how can I help you first? Okay. Oh, cool. So what I'm actually wanting at the moment is I'm I've gone through and I spent a lot of time, energy, effort on, like, the investments and all of that side of our business, and I wanna put a lot of effort the end of this year into, like, our insurance, like, a little bit more heavily.\n\nAnd what I wanna do is I wanna have a look at every single one of the policies that we have active. And what I ultimately want I could I'm happy to put this in an email because I know I'm gonna probably forget things that I want. But what I wanted to get was basically client name, policy number, date that it was initiated, benefit that they hold. So, like, I wanna know, like, is it term life? Is it TPD?\n\nIs it any correct. And, like, I just I want it like, the spreadsheet view is totally fine. I don't really care how it comes, but that's fine. I can collect the data. And then I wanna know the premium that they're paying.\n\nAnd then because you're Tau and you guys have Absa on BT and everything else, I know we've taken over a shit ton of or not a shit ton. We've taken over some policies under you guys as well. So I also wanna know what the commission structure is because I wanna make sure that I'm obviously disclosing that absolutely accurately on any of our documents that were correct. So I picked it up before with our power planners, and I'm like, guys, this policy is, like, a 2016 policy. The company didn't exist.\n\nWe didn't write that. We took it over. Are you positive the commission structure is is a 20 two percent ongoing? And they're like, oh, yeah. It will be.\n\nAnd I'm like, no. Make a phone call. That's the only way you're gonna find out. Yep. Yes.\n\nYep. Yeah. Yeah. Absolutely. Yeah.\n\nYeah. No. That'd be awesome. Yeah. I'm going to all of my providers to do, like, all the same stuff.\n\nLike, for you guys, I am more heavily concerned about the commission structures than with the others just because you guys have consolidated so many different providers in. But I just I wanna be able to have a a whole look at what our insurance book actually looks like and where everything realistically sits. Because I get asked all the time. I just I speak to insurance PDMs. They're like, oh, where does your book sit?\n\nAnd honest like, honestly, hand to God, I can't actually say. There is insurance written. I've gone through and done, like, a decent look at, like, clients, like, who who has insurance written versus who doesn't. And I know that, like, our book is under 15%, like, in a super fund. Does that make sense?\n\nLike, because majority of our policies are obviously like, we've either written in this platform or we're like, they're an enduring rollover style policy. And there's, like, under 15% that are, like, a default policy that we can't do anything with. So the client that unhealthy or whatever their circumstances might be. It's Friday. Can you tell?\n\nI I have free coffee. I really Yes. Yeah. No. That's that's all.\n\nIt's just yeah. I just I just wanna be able to like, have a really good look, and then I can data extrapolate and do all the things and no. That that's it. And I I know that there are, like, amongst all the providers, like, some of them have everything on the portals and some don't. And I started pulling reports, and it just got gross.\n\nYeah. Yeah. Yes. Yeah. My my biggest thing is is I just I wanna see like, I really wanna see, I guess, what our benefits are, percentage of clients that hold, like, life and TPV like, life and TPD versus, like, life only versus, like, your full suite.\n\nWhat is our, like, what does our trauma book look like? And then what are the ongoings and and, like, I just I kinda wanna just look at all of it and just kinda start digging through it and having a look and going from there. Kind of what I'm cool. Yep. Cool.\n\nYou guys are codes and list of requests. Cool. I can do that. Yeah. Let me have a look.\n\nOh, yeah? You're invited. Balancing risk and reality. Oh, yeah. I actually did see this one just before I died, and I went that that that seems like something that I'll look at after the financial year old.\n\nAlright. Yeah. Right. Yep. Let me have a look at it, and let me have a look at my actual calendar.\n\nI can email you back on it. But, no, I did see it because it was with brighter super. I was like, oh, yeah. I'm actually kind of keen on that. Yeah.\n\nCool. Just well, it's three and a half three and a half hours, I think. Yeah. Cool. Alright.\n\nI will have a look because I think it might even fall on a day where we generally have training, so I'll just replace training with with you guys anyway. Yeah. I started to write down the road, so even better. Yep. Cool.\n\nNo. I will. I'll I'll sit down and have a chat with Tommy, and we'll just plan it out because now we're in the new financial year. We need to finalize our planning for the this this end of the year and figure out where we're going with our training and all the rest of it. So I'll, yeah, I'll sit down, have a chat with him, and go from there.\n\nYeah. No. Thank you so much, Ben. I appreciate it. Yeah.\n\nI will. I think I have three kids that may or may not want some attention. You do. Thanks then. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello, ma'am.","start":1.5999999,"end":2.56,"sentiment":"neutral","sentiment_score":0.12027616053819656},{"text":"How are you calling?","start":2.56,"end":3.54,"sentiment":"neutral","sentiment_score":0.14850244671106339},{"text":"Good.","start":6.24,"end":6.74,"sentiment":"positive","sentiment_score":0.4721612334251404},{"text":"Really good.","start":7.68,"end":8.58,"sentiment":"positive","sentiment_score":0.6024324297904968},{"text":"They're financially 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work.","start":20.265,"end":29.645,"sentiment":"neutral","sentiment_score":0.1893401809277073}],"sentiment":"neutral","sentiment_score":0.16891727844874063,"num_words":36,"start":11.84,"end":29.645},{"sentences":[{"text":"Yeah.","start":32.48,"end":32.56,"sentiment":"neutral","sentiment_score":0.045600369572639465},{"text":"And then just clash.","start":32.56,"end":34.739998,"sentiment":"neutral","sentiment_score":0.017924072686582804},{"text":"Yeah.","start":41.2,"end":41.7,"sentiment":"neutral","sentiment_score":0.012630770914256573},{"text":"Yeah.","start":44.815,"end":45.315,"sentiment":"neutral","sentiment_score":-0.007875127717852592},{"text":"It was just literally the Friday.","start":45.695,"end":47.635,"sentiment":"neutral","sentiment_score":-0.02296955573062102}],"sentiment":"neutral","sentiment_score":-0.0012126946821808815,"num_words":13,"start":32.48,"end":47.635},{"sentences":[{"text":"But, basically, it was the like, the last day that anything could be 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Saturday, Sunday, woke up Monday feeling okay ish, but basically slept on and off Monday, Tuesday.","start":74.565,"end":86.409996,"sentiment":"neutral","sentiment_score":-0.034404258159073914},{"text":"And then yeah.","start":86.409996,"end":87.689995,"sentiment":"neutral","sentiment_score":-0.052729662507772446},{"text":"It was just I don't know.","start":87.689995,"end":88.57,"sentiment":"neutral","sentiment_score":-0.12373942509293556},{"text":"Influenza or something, but I was absolutely dead.","start":88.57,"end":91.869995,"sentiment":"neutral","sentiment_score":-0.30683040805161},{"text":"It was a trip.","start":91.93,"end":93.149994,"sentiment":"neutral","sentiment_score":-0.15500609949231148}],"sentiment":"neutral","sentiment_score":-0.11005085767355076,"num_words":43,"start":74.565,"end":93.149994},{"sentences":[{"text":"Oh, they just yep.","start":107.79,"end":113.090004,"sentiment":"neutral","sentiment_score":-0.13410736806690693},{"text":"No.","start":115.39,"end":115.89,"sentiment":"neutral","sentiment_score":-0.07656240463256836},{"text":"Like, I have the benefit of my none of my kids are at day care anymore.","start":116.83,"end":120.590004,"sentiment":"neutral","sentiment_score":0.001556842471472919},{"text":"They're all at school, but it's just it's it's enough.","start":120.590004,"end":124.225,"sentiment":"neutral","sentiment_score":-0.011403377601527608},{"text":"Like, they bring home stuff anyway.","start":124.225,"end":125.685,"sentiment":"neutral","sentiment_score":0.04485914266357819}],"sentiment":"neutral","sentiment_score":-0.011701657226768549,"num_words":37,"start":107.79,"end":125.685},{"sentences":[{"text":"Just it's the added layer of you work plus kids, so your immune system's already shot because you're not sleeping.","start":126.305,"end":132.965,"sentiment":"neutral","sentiment_score":0.020258266979362817},{"text":"I mean, I don't remember the last time I slept in the bed alone without a kid coming in sometime during the night.","start":134.145,"end":139.74,"sentiment":"neutral","sentiment_score":-0.02382844828231179},{"text":"Mom's up and said, oh, we can play.","start":139.96,"end":146.3,"sentiment":"neutral","sentiment_score":0.030083948164246976},{"text":"Don't miss it.","start":147.08,"end":148.06,"sentiment":"neutral","sentiment_score":-0.022258479458590347},{"text":"Oh, absolutely.","start":155.255,"end":155.895,"sentiment":"neutral","sentiment_score":0.024888928048312664}],"sentiment":"neutral","sentiment_score":0.001442589859444914,"num_words":56,"start":126.305,"end":155.895},{"sentences":[{"text":"I'm a 13 year old, so I'm I'm I'm I'm well up on that.","start":155.895,"end":158.77501,"sentiment":"neutral","sentiment_score":-0.018980386533907483},{"text":"He doesn't he doesn't wanna be with me, but my five year old's still up.","start":158.77501,"end":161.575,"sentiment":"neutral","sentiment_score":-0.07732058539986611},{"text":"So I'm I'm clutching onto that five year old.","start":161.575,"end":164.075,"sentiment":"neutral","sentiment_score":-0.07765437331464556},{"text":"Much more difficult, I think.","start":168.54001,"end":170.32,"sentiment":"neutral","sentiment_score":-0.024298346042633055},{"text":"Yes.","start":173.02,"end":173.52,"sentiment":"neutral","sentiment_score":0.04169036075472832}],"sentiment":"neutral","sentiment_score":-0.0500960209491578,"num_words":44,"start":155.895,"end":173.52},{"sentences":[{"text":"I I'm sure you called to talk to me about something, but I actually have a favor that I wanna ask from you.","start":173.98001,"end":179.41501,"sentiment":"neutral","sentiment_score":0.2162532629850118},{"text":"But how can I help you first?","start":179.41501,"end":181.195,"sentiment":"neutral","sentiment_score":0.0582340450159141},{"text":"Okay.","start":183.57501,"end":183.815,"sentiment":"neutral","sentiment_score":0.06686387211084366},{"text":"Oh, cool.","start":183.815,"end":184.455,"sentiment":"neutral","sentiment_score":0.25787942111492157},{"text":"So what I'm actually wanting at the moment is I'm I've gone through and I spent a lot of time, energy, effort on, like, the investments and all of that side of our business, and I wanna put a lot of effort the end of this year into, like, our insurance, like, a little bit more heavily.","start":184.455,"end":204.35,"sentiment":"neutral","sentiment_score":0.19409182850728957}],"sentiment":"neutral","sentiment_score":0.18919244781136513,"num_words":90,"start":173.98001,"end":204.35},{"sentences":[{"text":"And what I wanna do is I wanna have a look at every single one of the policies that we have active.","start":204.35,"end":210.71501,"sentiment":"neutral","sentiment_score":0.17228864505887032},{"text":"And what I ultimately want I could I'm happy to put this in an email because I know I'm gonna probably forget things that I want.","start":211.255,"end":216.795,"sentiment":"neutral","sentiment_score":0.2002310733525799},{"text":"But what I wanted to get was basically client name, policy number, date that it was initiated, benefit that they hold.","start":216.85501,"end":228.21,"sentiment":"neutral","sentiment_score":0.07213647929685456},{"text":"So, like, I wanna know, like, is it term life?","start":228.21,"end":232.07,"sentiment":"neutral","sentiment_score":0.047990648075938225},{"text":"Is it TPD?","start":232.13,"end":233.27,"sentiment":"neutral","sentiment_score":0.020020431218047936}],"sentiment":"neutral","sentiment_score":0.13477063339158166,"num_words":82,"start":204.35,"end":233.27},{"sentences":[{"text":"Is it any correct.","start":233.49,"end":236.07501,"sentiment":"neutral","sentiment_score":0.03246309561654925},{"text":"And, like, I just I want it like, the spreadsheet view is totally fine.","start":236.375,"end":239.895,"sentiment":"neutral","sentiment_score":0.16035641942705428},{"text":"I don't really care how it comes, but that's fine.","start":239.895,"end":241.975,"sentiment":"neutral","sentiment_score":0.09274202883243561},{"text":"I can collect the data.","start":241.975,"end":243.435,"sentiment":"neutral","sentiment_score":0.14237447828054428},{"text":"And then I wanna know the premium that they're paying.","start":243.735,"end":246.235,"sentiment":"neutral","sentiment_score":0.09946728646755218}],"sentiment":"neutral","sentiment_score":0.11648390229878038,"num_words":43,"start":233.49,"end":246.235},{"sentences":[{"text":"And then because you're Tau and you guys have Absa on BT and everything else, I know we've taken over a shit ton of or not a shit ton.","start":246.535,"end":254.23,"sentiment":"neutral","sentiment_score":-0.017618731306544667},{"text":"We've taken over some policies under you guys as well.","start":254.23,"end":256.71,"sentiment":"neutral","sentiment_score":0.01256837397813797},{"text":"So I also wanna know what the commission structure is because I wanna make sure that I'm obviously disclosing that absolutely accurately on any of our documents that were correct.","start":256.71,"end":267.26498,"sentiment":"neutral","sentiment_score":0.0832305825004975},{"text":"So I picked it up before with our power planners, and I'm like, guys, this policy is, like, a 2016 policy.","start":267.645,"end":273.185,"sentiment":"neutral","sentiment_score":-0.08316504298931077},{"text":"The company didn't exist.","start":273.965,"end":275.085,"sentiment":"neutral","sentiment_score":-0.2078431211411953}],"sentiment":"neutral","sentiment_score":-0.004959365749295721,"num_words":94,"start":246.535,"end":275.085},{"sentences":[{"text":"We didn't write that.","start":275.085,"end":275.805,"sentiment":"neutral","sentiment_score":-0.1997133605182171},{"text":"We took it over.","start":275.805,"end":276.525,"sentiment":"neutral","sentiment_score":-0.1585916094481945},{"text":"Are you positive the commission structure is is a 20 two percent ongoing?","start":276.525,"end":280.56,"sentiment":"neutral","sentiment_score":-0.01685456931591034},{"text":"And they're like, oh, yeah.","start":280.56,"end":281.68,"sentiment":"neutral","sentiment_score":-0.02010747529566288},{"text":"It will be.","start":281.68,"end":282.16,"sentiment":"neutral","sentiment_score":-0.021528763696551323}],"sentiment":"neutral","sentiment_score":-0.062670791328981,"num_words":29,"start":275.085,"end":282.16},{"sentences":[{"text":"And I'm like, no.","start":282.16,"end":282.96,"sentiment":"neutral","sentiment_score":-0.06516182515770197},{"text":"Make a phone call.","start":282.96,"end":283.91998,"sentiment":"neutral","sentiment_score":-0.10846671462059021},{"text":"That's the only way you're gonna find out.","start":283.91998,"end":285.62,"sentiment":"neutral","sentiment_score":-0.03143072687089443},{"text":"Yep.","start":303.665,"end":304.165,"sentiment":"neutral","sentiment_score":0.12918637692928314},{"text":"Yes.","start":311.91998,"end":312.41998,"sentiment":"neutral","sentiment_score":0.1141452044248581}],"sentiment":"neutral","sentiment_score":-0.039034910707010165,"num_words":18,"start":282.16,"end":312.41998},{"sentences":[{"text":"Yep.","start":315.91998,"end":316.41998,"sentiment":"neutral","sentiment_score":-0.0018129771342501044},{"text":"Yeah.","start":320.255,"end":320.755,"sentiment":"neutral","sentiment_score":0.1532062292098999},{"text":"Yeah.","start":326.335,"end":326.835,"sentiment":"neutral","sentiment_score":0.1332869529724121},{"text":"Absolutely.","start":326.895,"end":327.395,"sentiment":"neutral","sentiment_score":0.2677515745162964},{"text":"Yeah.","start":331.66,"end":332.16,"sentiment":"neutral","sentiment_score":0.19651827216148376}],"sentiment":"neutral","sentiment_score":0.14979001034516842,"num_words":5,"start":315.91998,"end":332.16},{"sentences":[{"text":"Yeah.","start":344.155,"end":344.655,"sentiment":"neutral","sentiment_score":0.1373223066329956},{"text":"No.","start":348.155,"end":348.47498,"sentiment":"neutral","sentiment_score":0.06648746877908707},{"text":"That'd be awesome.","start":348.47498,"end":349.275,"sentiment":"positive","sentiment_score":0.4363822042942047},{"text":"Yeah.","start":349.275,"end":349.51498,"sentiment":"neutral","sentiment_score":0.07094286382198334},{"text":"I'm going to all of my providers to do, like, all the same stuff.","start":349.51498,"end":352.63498,"sentiment":"neutral","sentiment_score":0.01904521633072623}],"sentiment":"neutral","sentiment_score":0.09252661403734237,"num_words":20,"start":344.155,"end":352.63498},{"sentences":[{"text":"Like, for you guys, I am more heavily concerned about the commission structures than with the others just because you guys have consolidated so many different providers in.","start":352.63498,"end":363.72998,"sentiment":"neutral","sentiment_score":-0.01796300197020173},{"text":"But I just I wanna be able to have a a whole look at what our insurance book actually looks like and where everything realistically sits.","start":365.55,"end":372.465,"sentiment":"neutral","sentiment_score":0.1399516577904041},{"text":"Because I get asked all the time.","start":372.465,"end":373.585,"sentiment":"neutral","sentiment_score":0.03527778599943433},{"text":"I just I speak to insurance PDMs.","start":373.585,"end":375.105,"sentiment":"neutral","sentiment_score":0.027637713189635957},{"text":"They're like, oh, where does your book sit?","start":375.105,"end":376.545,"sentiment":"neutral","sentiment_score":-0.05444328906014562}],"sentiment":"neutral","sentiment_score":0.0413242267003577,"num_words":76,"start":352.63498,"end":376.545},{"sentences":[{"text":"And honest like, honestly, hand to God, I can't actually say.","start":376.545,"end":380.565,"sentiment":"neutral","sentiment_score":-0.0706609778783538},{"text":"There is insurance written.","start":380.785,"end":382.405,"sentiment":"neutral","sentiment_score":-0.05053855199366808},{"text":"I've gone through and done, like, a decent look at, like, clients, like, who who has insurance written versus who doesn't.","start":382.61,"end":389.43,"sentiment":"neutral","sentiment_score":0.005175790971233731},{"text":"And I know that, like, our book is under 15%, like, in a super fund.","start":389.57,"end":398.30502,"sentiment":"neutral","sentiment_score":-0.041791541129350664},{"text":"Does that make sense?","start":398.605,"end":399.325,"sentiment":"neutral","sentiment_score":-0.0028082970529794693}],"sentiment":"neutral","sentiment_score":-0.027433448352596975,"num_words":55,"start":376.545,"end":399.325},{"sentences":[{"text":"Like, because majority of our policies are obviously like, we've either written in this platform or we're like, they're an enduring rollover style policy.","start":399.325,"end":405.90503,"sentiment":"neutral","sentiment_score":-0.1222404451109469},{"text":"And there's, like, under 15% that are, like, a default policy that we can't do anything with.","start":408.20502,"end":416.05002,"sentiment":"neutral","sentiment_score":-0.32703502388561473},{"text":"So the client that unhealthy or whatever their circumstances might be.","start":416.11002,"end":421.57,"sentiment":"negative","sentiment_score":-0.35113435848192737},{"text":"It's Friday.","start":424.14502,"end":424.785,"sentiment":"neutral","sentiment_score":-0.1601225659251213},{"text":"Can you tell?","start":424.785,"end":425.345,"sentiment":"neutral","sentiment_score":-0.07272874315579732}],"sentiment":"neutral","sentiment_score":-0.2262153577778423,"num_words":57,"start":399.325,"end":425.345},{"sentences":[{"text":"I I have free coffee.","start":425.345,"end":426.225,"sentiment":"neutral","sentiment_score":0.023641423881053926},{"text":"I really Yes.","start":426.225,"end":439.51,"sentiment":"neutral","sentiment_score":-0.10623442629973094},{"text":"Yeah.","start":459.98502,"end":460.385,"sentiment":"neutral","sentiment_score":0.10186885297298431},{"text":"No.","start":460.385,"end":460.625,"sentiment":"neutral","sentiment_score":-0.0043131448328495026},{"text":"That's that's all.","start":460.625,"end":461.42502,"sentiment":"neutral","sentiment_score":0.08326142902175586}],"sentiment":"neutral","sentiment_score":0.011295679670113783,"num_words":13,"start":425.345,"end":461.42502},{"sentences":[{"text":"It's just yeah.","start":461.42502,"end":461.905,"sentiment":"neutral","sentiment_score":0.24204285939534506},{"text":"I just I just wanna be able to like, have a really good look, and then I can data extrapolate and do all the things and no.","start":461.905,"end":468.38,"sentiment":"neutral","sentiment_score":0.3273458340101772},{"text":"That that's it.","start":468.38,"end":469.02002,"sentiment":"neutral","sentiment_score":-0.2473617047071457},{"text":"And I I know that there are, like, amongst all the providers, like, some of them have everything on the portals and some don't.","start":469.02002,"end":474.7,"sentiment":"neutral","sentiment_score":-0.22650365717709064},{"text":"And I started pulling reports, and it just got gross.","start":474.7,"end":478.41498,"sentiment":"negative","sentiment_score":-0.4426375538110733}],"sentiment":"neutral","sentiment_score":-0.015523616836142184,"num_words":67,"start":461.42502,"end":478.41498},{"sentences":[{"text":"Yeah.","start":485.91498,"end":486.41498,"sentiment":"neutral","sentiment_score":-0.03383687138557434},{"text":"Yeah.","start":492.17,"end":492.67,"sentiment":"neutral","sentiment_score":-0.01072709634900093},{"text":"Yes.","start":497.21,"end":497.71,"sentiment":"neutral","sentiment_score":0.2744024395942688},{"text":"Yeah.","start":506.025,"end":506.425,"sentiment":"neutral","sentiment_score":0.2005133032798767},{"text":"My my biggest thing is is I just I wanna see like, I really wanna see, I guess, what our benefits are, percentage of clients that hold, like, life and TPV like, life and TPD versus, like, life only versus, like, your full 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cool.","start":536.235,"end":538.815,"sentiment":"neutral","sentiment_score":0.047420214116573337},{"text":"Yep.","start":547.29,"end":547.79,"sentiment":"neutral","sentiment_score":0.12396275997161864},{"text":"Cool.","start":552.025,"end":552.345,"sentiment":"positive","sentiment_score":0.4469645619392395}],"sentiment":"neutral","sentiment_score":0.04437911807436426,"num_words":53,"start":520.92,"end":552.345},{"sentences":[{"text":"You guys are codes and list of requests.","start":552.345,"end":556.125,"sentiment":"positive","sentiment_score":0.33760812133550644},{"text":"Cool.","start":556.185,"end":556.505,"sentiment":"positive","sentiment_score":0.4273506104946137},{"text":"I can do that.","start":556.505,"end":557.405,"sentiment":"positive","sentiment_score":0.37331730872392654},{"text":"Yeah.","start":568.36,"end":568.86,"sentiment":"neutral","sentiment_score":0.010925284586846828},{"text":"Let me have a 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old.","start":589.45,"end":596.75,"sentiment":"neutral","sentiment_score":0.013434344062781227}],"sentiment":"neutral","sentiment_score":0.028798790912045853,"num_words":38,"start":581.575,"end":596.75},{"sentences":[{"text":"Alright.","start":596.81,"end":597.13,"sentiment":"neutral","sentiment_score":0.03657977283000946},{"text":"Yeah.","start":597.13,"end":597.37006,"sentiment":"neutral","sentiment_score":0.056808847934007645},{"text":"Right.","start":597.37006,"end":597.61005,"sentiment":"neutral","sentiment_score":0.06657607853412628},{"text":"Yep.","start":597.61005,"end":598.11005,"sentiment":"neutral","sentiment_score":0.11293913424015044},{"text":"Let me have a look at it, and let me have a look at my actual calendar.","start":599.85004,"end":602.505,"sentiment":"neutral","sentiment_score":0.12437006305245792}],"sentiment":"neutral","sentiment_score":0.11367594787762278,"num_words":21,"start":596.81,"end":602.505},{"sentences":[{"text":"I can email you back on it.","start":602.505,"end":604.365,"sentiment":"neutral","sentiment_score":0.11464564502239227},{"text":"But, no, I did see it because it was with brighter super.","start":605.945,"end":608.025,"sentiment":"neutral","sentiment_score":0.22530187169710794},{"text":"I was like, oh, yeah.","start":608.025,"end":608.905,"sentiment":"positive","sentiment_score":0.34956159591674807},{"text":"I'm actually kind of keen on that.","start":608.905,"end":610.84503,"sentiment":"positive","sentiment_score":0.41784198369298664},{"text":"Yeah.","start":639.11,"end":639.61,"sentiment":"neutral","sentiment_score":0.11495035886764526}],"sentiment":"neutral","sentiment_score":0.2591810687445104,"num_words":32,"start":602.505,"end":639.61},{"sentences":[{"text":"Cool.","start":644.63,"end":645.13,"sentiment":"positive","sentiment_score":0.430340975522995},{"text":"Just well, it's three and a half three and a half hours, I think.","start":645.19,"end":648.57,"sentiment":"neutral","sentiment_score":0.25997174850531984},{"text":"Yeah.","start":648.70996,"end":648.95,"sentiment":"neutral","sentiment_score":0.2586662471294403},{"text":"Cool.","start":648.95,"end":649.35,"sentiment":"positive","sentiment_score":0.3411095440387726},{"text":"Alright.","start":649.35,"end":649.85,"sentiment":"neutral","sentiment_score":0.20740029215812683}],"sentiment":"neutral","sentiment_score":0.27095119655132294,"num_words":18,"start":644.63,"end":649.85},{"sentences":[{"text":"I will have a look because I think it might even fall on a day where we generally have training, so I'll just replace training with with you guys anyway.","start":650.07,"end":658.145,"sentiment":"neutral","sentiment_score":0.13479159226020176},{"text":"Yeah.","start":666.46,"end":666.96,"sentiment":"neutral","sentiment_score":0.2735217213630676},{"text":"I started to write down the road, so even 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all the rest of it.","start":687.67505,"end":696.80005,"sentiment":"neutral","sentiment_score":0.10858450406070413},{"text":"So I'll, yeah, I'll sit down, have a chat with him, and go from there.","start":696.80005,"end":699.94,"sentiment":"neutral","sentiment_score":0.16747443974018097}],"sentiment":"neutral","sentiment_score":0.11530797844621497,"num_words":71,"start":681.835,"end":699.94},{"sentences":[{"text":"Yeah.","start":706.255,"end":706.65497,"sentiment":"neutral","sentiment_score":0.07457263767719269},{"text":"No.","start":706.65497,"end":706.89496,"sentiment":"neutral","sentiment_score":0.0013729570200666783},{"text":"Thank you so much, Ben.","start":706.89496,"end":707.935,"sentiment":"positive","sentiment_score":0.8285152316093445},{"text":"I appreciate 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bye.","start":729.97095,"end":730.631,"sentiment":"neutral","sentiment_score":-0.000021588057279586792}],"sentiment":"neutral","sentiment_score":0.12621837685054,"num_words":22,"start":715.60004,"end":730.631}]}}]},{"alternatives":[{"transcript":"Very well. Thank you. How are you? That's good. That's good. You feeling better? Yeah. I can't tell you. Whitlam's saying you've been been unwell. So hopefully everything's okay and you're you're feeling better now. Good. Yep. A 100 percent. A 100%. A 100%. Yeah. Yeah. You speaking to advisers the week before and then, you know, week, you know, after in the financial year, it's a complete difference. You can just you can just tell like a mood like a a mood's been lifted off them. You know? So yeah. Yep. Yep. Yep. Yep. Yeah. Yeah. I know. Like, literally, we we went to Melbourne a couple months ago. Only this week, I've actually started feeling better. Like, I didn't know what was in yeah. I I don't know. Ever since having kids, I just find, like, especially with childcare, you bring a lot of that stuff home, and you just it's so hard to shake off. You just it's so hard to shake off these days. So not like we used to be in our twenties. Completely. No. Yeah. Yeah. Yeah. Be yeah. But you know what? Like, one day, as much as, like, we, like, say, oh, no. I wish we had, like, that one sleep. When we when they when they're older, like, we're then they're not gonna even wanna be next to us. So it's just we've gotta just cherish that time that we've got at least. No. Right. No. So I know. Clutch as much as long as you can. As long as you can. Yeah. Yeah. Good. Well, I'm glad you're feeling better, though. That's the main thing. Good. Of course. Yeah. No. No. No. How can I help you? What what what do you need? Yep. Yep. Please. Yep. Yep. Yes. Yep. Yeah. Like a broken down of the products. Yeah. Yeah. Yep. Yes. Yeah. Yeah. Reports. Yeah. Yep. Yep. Yep. Yeah. Not What it is? Yeah. Yeah. Yeah. Yeah. Yeah. It doesn't help with all the different different, like, commission structures and all that. Yeah. That would make it easier. But I I I suspect there'll be something pretty simple we'll be able to get. So if you wanna note down all the all the things that you want, like all the data points you want, once I have that, I'll have a look on the on your TAO portal to see whether because we've got some comprehensive reports that are in there automatically. I'll see if they if they capture everything that you're looking for. And if they don't, then I'll go to the relevant team. I'll ask for that to be requested. So, yes, just if you can just if you can just, like, take your time with it. Just bullet point all the things that you all the data fields you do want so I can just try and get that all in the one one hit for you. And then I'll, yeah, I'll just see the, you know, the, you know, the the reports that you got in your portal, whether they will capture because I know they're quite they've they've got so many data points that are there. But, yeah, I just wanna make sure they capture everything that you are you are needing. Yep. Yeah. Yeah. Yep. Yep. Yes. You said, oh, yeah. Yep. Yeah. Yeah. Not easy. No. No. No. No. All good. All good there. Especially after you get over sickness as well, like it, yeah, makes it makes it like that. So don't stress at all. I completely understand. Flip me over, yeah, just flick me over what you need, and I'll and I'll see what what we've what we've got in the reports that are readily available. And if we don't have all those points, then I'll I'll I'll copy into the email that I'll send to the teams to get that for you so they can send it in a in a password protected file for you. So, yeah, we'll get that organized. So I'll wait for your email for that front. Anything else that you need? Yeah. Yeah. Yeah. It can. It can. Because it doesn't make it easy. It doesn't make it easy. Like, every insurer has got a different, like, data points and all that. Like, I'll be honest, from all the insurers I've worked with, KAO's probably got the the best data fields because it has so much. Like, they they see themselves more as a data company than than insurance company, like, because of how much they hold. So, hopefully, the reports that we've got in the portal will able to capture everything. But if we don't, we'll have a have a way forward. We'll go and get that data for you. Yeah. Yes. Not easy. Easy. Easy. No. No. All good. And if you can, just in that email, just put in there all the adviser codes that you've got under that's under Oakview where clients would be listed. And, yeah, we can just get that requested for you. That's no dramas at all. Yep. Done. Done. So I'll wait for your email for that one. And the other thing I was reaching out to you for as well, you probably haven't had a chance to see it, obviously, being in the front of you being unwell. But we've got our event that we're running later on this month. And I just wanted to check-in to see if you and the team were available to attend. That's that's the one. Yeah. A 100 percent. A 100%. Yeah. Perfect. Yeah. Nice. Nice. So this session is it's not just tailored for advisers. It's also for, like, to power planners and support staff. And it is product agnostic, so we're not gonna be just plugging product for the for the for the session. So if you or the team are available, there's no set number in terms of how many people can come, so the more the merrier. Yeah. Just anyone who does wanna attend, they'll just have to register for that button just so we can capture their dietary requirements. And yeah. And then we'll we'll be able to get CPD points for them as well. Yeah. Nice. Perfect. Yeah. At least you get a nice lunch out of it as well. And, yeah, and just chill out there as well. It'd be nice. Done. Done. Done. No. Awesome. Awesome. Well, yeah, I'll I'll love to see you and the team there. So if you guys are available to attend, book as many people as you want. We'd love to see you guys there. Yep. Yep. Awesome. No. Thank you as always. And, yeah, I'll wait for your email as well. And if there's anything else you need, then just hang out. Happy to help. Nah. My pleasure. Take care of yourself. Have a nice relaxing weekend, and, yes, see you now if you need anything else. Love it. Love it. Alright. Too easy. Well, take care of yourself, and I will chat to you soon. See you, Larissa. Bye. 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Thank you. How are you? That's good. That's good.\n\nYou feeling better? Yeah. I can't tell you. Whitlam's saying you've been been unwell. So hopefully everything's okay and you're you're feeling better now.\n\nGood. Yep. A 100 percent. A 100%. A 100%.\n\nYeah. Yeah. You speaking to advisers the week before and then, you know, week, you know, after in the financial year, it's a complete difference. You can just you can just tell like a mood like a a mood's been lifted off them. You know?\n\nSo yeah. Yep. Yep. Yep. Yep.\n\nYeah. Yeah. I know. Like, literally, we we went to Melbourne a couple months ago. Only this week, I've actually started feeling better.\n\nLike, I didn't know what was in yeah. I I don't know. Ever since having kids, I just find, like, especially with childcare, you bring a lot of that stuff home, and you just it's so hard to shake off. You just it's so hard to shake off these days. So not like we used to be in our twenties.\n\nCompletely. No. Yeah. Yeah. Yeah.\n\nBe yeah. But you know what? Like, one day, as much as, like, we, like, say, oh, no. I wish we had, like, that one sleep. When we when they when they're older, like, we're then they're not gonna even wanna be next to us.\n\nSo it's just we've gotta just cherish that time that we've got at least. No. Right. No. So I know.\n\nClutch as much as long as you can. As long as you can. Yeah. Yeah. Good.\n\nWell, I'm glad you're feeling better, though. That's the main thing. Good. Of course. Yeah.\n\nNo. No. No. How can I help you? What what what do you need?\n\nYep. Yep. Please. Yep. Yep.\n\nYes. Yep. Yeah. Like a broken down of the products. Yeah.\n\nYeah. Yep. Yes. Yeah. Yeah.\n\nReports. Yeah. Yep. Yep. Yep.\n\nYeah. Not What it is? Yeah. Yeah. Yeah.\n\nYeah. Yeah. It doesn't help with all the different different, like, commission structures and all that. Yeah. That would make it easier.\n\nBut I I I suspect there'll be something pretty simple we'll be able to get. So if you wanna note down all the all the things that you want, like all the data points you want, once I have that, I'll have a look on the on your TAO portal to see whether because we've got some comprehensive reports that are in there automatically. I'll see if they if they capture everything that you're looking for. And if they don't, then I'll go to the relevant team. I'll ask for that to be requested.\n\nSo, yes, just if you can just if you can just, like, take your time with it. Just bullet point all the things that you all the data fields you do want so I can just try and get that all in the one one hit for you. And then I'll, yeah, I'll just see the, you know, the, you know, the the reports that you got in your portal, whether they will capture because I know they're quite they've they've got so many data points that are there. But, yeah, I just wanna make sure they capture everything that you are you are needing. Yep.\n\nYeah. Yeah. Yep. Yep. Yes.\n\nYou said, oh, yeah. Yep. Yeah. Yeah. Not easy.\n\nNo. No. No. No. All good.\n\nAll good there. Especially after you get over sickness as well, like it, yeah, makes it makes it like that. So don't stress at all. I completely understand. Flip me over, yeah, just flick me over what you need, and I'll and I'll see what what we've what we've got in the reports that are readily available.\n\nAnd if we don't have all those points, then I'll I'll I'll copy into the email that I'll send to the teams to get that for you so they can send it in a in a password protected file for you. So, yeah, we'll get that organized. So I'll wait for your email for that front. Anything else that you need? Yeah.\n\nYeah. Yeah. It can. It can. Because it doesn't make it easy.\n\nIt doesn't make it easy. Like, every insurer has got a different, like, data points and all that. Like, I'll be honest, from all the insurers I've worked with, KAO's probably got the the best data fields because it has so much. Like, they they see themselves more as a data company than than insurance company, like, because of how much they hold. So, hopefully, the reports that we've got in the portal will able to capture everything.\n\nBut if we don't, we'll have a have a way forward. We'll go and get that data for you. Yeah. Yes. Not easy.\n\nEasy. Easy. No. No. All good.\n\nAnd if you can, just in that email, just put in there all the adviser codes that you've got under that's under Oakview where clients would be listed. And, yeah, we can just get that requested for you. That's no dramas at all. Yep. Done.\n\nDone. So I'll wait for your email for that one. And the other thing I was reaching out to you for as well, you probably haven't had a chance to see it, obviously, being in the front of you being unwell. But we've got our event that we're running later on this month. And I just wanted to check-in to see if you and the team were available to attend.\n\nThat's that's the one. Yeah. A 100 percent. A 100%. Yeah.\n\nPerfect. Yeah. Nice. Nice. So this session is it's not just tailored for advisers.\n\nIt's also for, like, to power planners and support staff. And it is product agnostic, so we're not gonna be just plugging product for the for the for the session. So if you or the team are available, there's no set number in terms of how many people can come, so the more the merrier. Yeah. Just anyone who does wanna attend, they'll just have to register for that button just so we can capture their dietary requirements.\n\nAnd yeah. And then we'll we'll be able to get CPD points for them as well. Yeah. Nice. Perfect.\n\nYeah. At least you get a nice lunch out of it as well. And, yeah, and just chill out there as well. It'd be nice. Done.\n\nDone. Done. No. Awesome. Awesome.\n\nWell, yeah, I'll I'll love to see you and the team there. So if you guys are available to attend, book as many people as you want. We'd love to see you guys there. Yep. Yep.\n\nAwesome. No. Thank you as always. And, yeah, I'll wait for your email as well. And if there's anything else you need, then just hang out.\n\nHappy to help. Nah. My pleasure. Take care of yourself. Have a nice relaxing weekend, and, yes, see you now if you need anything else.\n\nLove it. Love it. Alright. Too easy. Well, take care of yourself, and I will chat to you soon.\n\nSee you, Larissa. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Very well.","start":3.76,"end":4.3199997,"sentiment":"positive","sentiment_score":0.535267785191536},{"text":"Thank you.","start":4.3199997,"end":4.7999997,"sentiment":"positive","sentiment_score":0.563369631767273},{"text":"How are you?","start":4.7999997,"end":5.62,"sentiment":"neutral","sentiment_score":0.2883809109528859},{"text":"That's good.","start":7.68,"end":8.58,"sentiment":"positive","sentiment_score":0.5999267399311066},{"text":"That's good.","start":8.96,"end":9.679999,"sentiment":"positive","sentiment_score":0.5454123020172119}],"sentiment":"positive","sentiment_score":0.48664505915208295,"num_words":11,"start":3.76,"end":9.679999},{"sentences":[{"text":"You feeling better?","start":9.679999,"end":10.74,"sentiment":"neutral","sentiment_score":0.19559459388256073},{"text":"Yeah.","start":11.92,"end":12.24,"sentiment":"neutral","sentiment_score":-0.04278471693396568},{"text":"I can't tell you.","start":12.24,"end":13.44,"sentiment":"neutral","sentiment_score":-0.12097994051873684},{"text":"Whitlam's saying you've been been unwell.","start":13.44,"end":15.44,"sentiment":"neutral","sentiment_score":-0.26768216490745544},{"text":"So hopefully everything's okay and you're you're feeling better now.","start":15.44,"end":19.035,"sentiment":"neutral","sentiment_score":0.06910263001918793}],"sentiment":"neutral","sentiment_score":-0.03562447444225351,"num_words":24,"start":9.679999,"end":19.035},{"sentences":[{"text":"Good.","start":20.935001,"end":21.435001,"sentiment":"neutral","sentiment_score":0.2512397766113281},{"text":"Yep.","start":25.654999,"end":26.154999,"sentiment":"neutral","sentiment_score":0.1464693248271942},{"text":"A 100 percent.","start":27.575,"end":28.555,"sentiment":"neutral","sentiment_score":0.3019243578116099},{"text":"A 100%.","start":30.25,"end":31.13,"sentiment":"neutral","sentiment_score":0.20040810108184814},{"text":"A 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if they if they capture everything that you're looking for.","start":311.66,"end":315.34,"sentiment":"neutral","sentiment_score":0.10296471479038398},{"text":"And if they don't, then I'll go to the relevant team.","start":315.34,"end":318.06,"sentiment":"neutral","sentiment_score":0.020696867934682152},{"text":"I'll ask for that to be requested.","start":318.06,"end":319.52,"sentiment":"neutral","sentiment_score":0.049178900463240485}],"sentiment":"neutral","sentiment_score":0.15733627653977972,"num_words":94,"start":293.555,"end":319.52},{"sentences":[{"text":"So, yes, just if you can just if you can just, like, take your time with it.","start":320.785,"end":324.705,"sentiment":"neutral","sentiment_score":0.22759861805859735},{"text":"Just bullet point all the things that you all the data fields you do want so I can just try and get that all in the one one hit for you.","start":324.705,"end":331.365,"sentiment":"neutral","sentiment_score":0.2887778597012643},{"text":"And then I'll, yeah, I'll just see the, you know, the, you know, the the reports that you got in your portal, whether they will capture because I know they're quite they've they've got so many data points that are there.","start":331.905,"end":343.76,"sentiment":"neutral","sentiment_score":0.13801083786458504},{"text":"But, yeah, I just wanna make sure they capture everything that you are you are needing.","start":343.76,"end":347.30002,"sentiment":"neutral","sentiment_score":0.20020544342696667},{"text":"Yep.","start":357.595,"end":358.095,"sentiment":"neutral","sentiment_score":-0.023641861975193024}],"sentiment":"neutral","sentiment_score":0.20433377116075102,"num_words":106,"start":320.785,"end":358.095},{"sentences":[{"text":"Yeah.","start":364.07,"end":364.57,"sentiment":"neutral","sentiment_score":0.04703954607248306},{"text":"Yeah.","start":370.71002,"end":371.21002,"sentiment":"neutral","sentiment_score":0.10849707573652267},{"text":"Yep.","start":381.045,"end":381.545,"sentiment":"neutral","sentiment_score":-0.030317150056362152},{"text":"Yep.","start":388.88998,"end":389.38998,"sentiment":"neutral","sentiment_score":-0.06152340769767761},{"text":"Yes.","start":394.65,"end":395.15,"sentiment":"neutral","sentiment_score":0.01100829802453518}],"sentiment":"neutral","sentiment_score":0.01494087241590023,"num_words":5,"start":364.07,"end":395.15},{"sentences":[{"text":"You said, oh, yeah.","start":401.53,"end":402.615,"sentiment":"neutral","sentiment_score":-0.1097033228725195},{"text":"Yep.","start":406.375,"end":406.875,"sentiment":"neutral","sentiment_score":-0.1057070419192314},{"text":"Yeah.","start":416.43,"end":416.75,"sentiment":"neutral","sentiment_score":-0.09155106544494628},{"text":"Yeah.","start":416.75,"end":417.25,"sentiment":"neutral","sentiment_score":-0.12393662333488464},{"text":"Not easy.","start":424.50998,"end":425.16998,"sentiment":"negative","sentiment_score":-0.3446009159088135}],"sentiment":"neutral","sentiment_score":-0.16102331711186302,"num_words":9,"start":401.53,"end":425.16998},{"sentences":[{"text":"No.","start":426.11,"end":426.43,"sentiment":"neutral","sentiment_score":-0.2068886756896973},{"text":"No.","start":426.43,"end":426.66998,"sentiment":"neutral","sentiment_score":-0.3088001608848572},{"text":"No.","start":426.66998,"end":426.83,"sentiment":"negative","sentiment_score":-0.4013964533805847},{"text":"No.","start":426.83,"end":427.06998,"sentiment":"negative","sentiment_score":-0.414176881313324},{"text":"All good.","start":427.06998,"end":427.55,"sentiment":"neutral","sentiment_score":-0.08992879837751389}],"sentiment":"neutral","sentiment_score":-0.2518532946705818,"num_words":6,"start":426.11,"end":427.55},{"sentences":[{"text":"All good there.","start":427.55,"end":428.355,"sentiment":"neutral","sentiment_score":0.1332756852110227},{"text":"Especially after you get over sickness as well, like it, yeah, makes it makes it like that.","start":428.515,"end":433.075,"sentiment":"negative","sentiment_score":-0.3502993934294757},{"text":"So don't stress at all.","start":433.075,"end":434.27502,"sentiment":"neutral","sentiment_score":-0.0832192987203598},{"text":"I completely understand.","start":434.27502,"end":435.17502,"sentiment":"neutral","sentiment_score":0.23387453456719717},{"text":"Flip me over, yeah, just flick me over what you need, and I'll and I'll see what what we've what we've got in the reports that are readily available.","start":435.875,"end":442.855,"sentiment":"neutral","sentiment_score":0.1405620166453822}],"sentiment":"neutral","sentiment_score":-0.020937491927230566,"num_words":57,"start":427.55,"end":442.855},{"sentences":[{"text":"And if we don't have all those points, then I'll I'll I'll copy into the email that I'll send to the teams to get that for you so they can send it in a in a password protected file for you.","start":443.12,"end":453.06,"sentiment":"neutral","sentiment_score":0.18638661431103218},{"text":"So, yeah, we'll get that organized.","start":453.52002,"end":454.98,"sentiment":"positive","sentiment_score":0.35910852750142414},{"text":"So I'll wait for your email for that front.","start":455.04,"end":456.945,"sentiment":"neutral","sentiment_score":0.2582875125937992},{"text":"Anything else that you need?","start":457.98502,"end":459.285,"sentiment":"neutral","sentiment_score":0.12554215937852858},{"text":"Yeah.","start":468.065,"end":468.565,"sentiment":"neutral","sentiment_score":-0.04575396329164505}],"sentiment":"neutral","sentiment_score":0.20488785159203313,"num_words":62,"start":443.12,"end":468.565},{"sentences":[{"text":"Yeah.","start":478.56,"end":478.72,"sentiment":"neutral","sentiment_score":-0.049234554171562195},{"text":"Yeah.","start":478.72,"end":479.22,"sentiment":"neutral","sentiment_score":0.07962819933891296},{"text":"It can.","start":479.28,"end":479.76,"sentiment":"neutral","sentiment_score":0.18776923418045044},{"text":"It can.","start":479.76,"end":480.16,"sentiment":"neutral","sentiment_score":0.21943128108978271},{"text":"Because it doesn't make it easy.","start":480.16,"end":481.52,"sentiment":"neutral","sentiment_score":-0.1339433640241623}],"sentiment":"neutral","sentiment_score":0.0034278742969036102,"num_words":12,"start":478.56,"end":481.52},{"sentences":[{"text":"It doesn't make it easy.","start":481.52,"end":482.4,"sentiment":"neutral","sentiment_score":-0.2068135470151901},{"text":"Like, every insurer has got a different, like, data points and all that.","start":482.4,"end":485.36,"sentiment":"neutral","sentiment_score":-0.14772944725476778},{"text":"Like, I'll be honest, from all the insurers I've worked with, KAO's probably got the the best data fields because it has so much.","start":485.36,"end":491.425,"sentiment":"neutral","sentiment_score":0.0330481759350126},{"text":"Like, they they see themselves more as a data company than than insurance company, like, because of how much they hold.","start":491.425,"end":496.805,"sentiment":"neutral","sentiment_score":-0.06133389277827172},{"text":"So, hopefully, the reports that we've got in the portal will able to capture everything.","start":496.945,"end":501.025,"sentiment":"neutral","sentiment_score":0.33075484534104665}],"sentiment":"neutral","sentiment_score":0.019383546215696976,"num_words":78,"start":481.52,"end":501.025},{"sentences":[{"text":"But if we don't, we'll have a have a way forward.","start":501.025,"end":503.97,"sentiment":"neutral","sentiment_score":0.06429237804629585},{"text":"We'll go and get that data for you.","start":503.97,"end":505.83,"sentiment":"neutral","sentiment_score":0.2944052405655384},{"text":"Yeah.","start":535.82,"end":536.06,"sentiment":"neutral","sentiment_score":0.03977178409695625},{"text":"Yes.","start":536.06,"end":536.45996,"sentiment":"neutral","sentiment_score":0.05715600773692131},{"text":"Not easy.","start":536.45996,"end":537.27997,"sentiment":"neutral","sentiment_score":-0.19797258079051971}],"sentiment":"neutral","sentiment_score":0.12014959622984347,"num_words":23,"start":501.025,"end":537.27997},{"sentences":[{"text":"Easy.","start":537.89996,"end":538.38,"sentiment":"neutral","sentiment_score":0.3093971610069275},{"text":"Easy.","start":538.38,"end":538.86,"sentiment":"neutral","sentiment_score":0.3186439871788025},{"text":"No.","start":538.86,"end":539.1,"sentiment":"neutral","sentiment_score":-0.003024522215127945},{"text":"No.","start":539.1,"end":539.33997,"sentiment":"neutral","sentiment_score":0.002851523458957672},{"text":"All good.","start":539.33997,"end":540.07996,"sentiment":"neutral","sentiment_score":0.16125556081533432}],"sentiment":"neutral","sentiment_score":0.15839654517670473,"num_words":6,"start":537.89996,"end":540.07996},{"sentences":[{"text":"And if you can, just in that email, just put in there all the adviser codes that you've got under that's under Oakview where clients would be listed.","start":540.45996,"end":547.525,"sentiment":"neutral","sentiment_score":0.10534279500799519},{"text":"And, yeah, we can just get that requested for you.","start":547.665,"end":549.825,"sentiment":"neutral","sentiment_score":0.23218584954738616},{"text":"That's no dramas at all.","start":549.825,"end":551.285,"sentiment":"neutral","sentiment_score":0.19960286021232604},{"text":"Yep.","start":557.265,"end":557.745,"sentiment":"neutral","sentiment_score":0.12247896194458008},{"text":"Done.","start":557.745,"end":558.225,"sentiment":"neutral","sentiment_score":0.1469502151012421}],"sentiment":"neutral","sentiment_score":0.14530889408455955,"num_words":45,"start":540.45996,"end":558.225},{"sentences":[{"text":"Done.","start":558.225,"end":558.72,"sentiment":"neutral","sentiment_score":0.09791111946105956},{"text":"So I'll wait for your email for that one.","start":559.19995,"end":561.04,"sentiment":"neutral","sentiment_score":0.07360498027669059},{"text":"And the other thing I was reaching out to you for as well, you probably haven't had a chance to see it, obviously, being in the front of you being unwell.","start":561.04,"end":567.54,"sentiment":"neutral","sentiment_score":-0.03826314811744998},{"text":"But we've got our event that we're running later on this month.","start":568.16,"end":571.45996,"sentiment":"neutral","sentiment_score":0.048921866342425346},{"text":"And I just wanted to check-in to see if you and the team were available to attend.","start":573.515,"end":577.29504,"sentiment":"neutral","sentiment_score":0.07308002101147876}],"sentiment":"neutral","sentiment_score":0.020051730051636695,"num_words":70,"start":558.225,"end":577.29504},{"sentences":[{"text":"That's that's the one.","start":584.16,"end":586.58,"sentiment":"neutral","sentiment_score":0.09218385443091393},{"text":"Yeah.","start":596.24,"end":596.74,"sentiment":"neutral","sentiment_score":-0.007864019833505154},{"text":"A 100 percent.","start":597.04,"end":597.94,"sentiment":"neutral","sentiment_score":0.048232665906349816},{"text":"A 100%.","start":598.375,"end":599.195,"sentiment":"neutral","sentiment_score":0.13681719452142715},{"text":"Yeah.","start":604.215,"end":604.715,"sentiment":"neutral","sentiment_score":0.1949351131916046}],"sentiment":"neutral","sentiment_score":0.08855808162215081,"num_words":11,"start":584.16,"end":604.715},{"sentences":[{"text":"Perfect.","start":604.775,"end":605.275,"sentiment":"positive","sentiment_score":0.41400453448295593},{"text":"Yeah.","start":611.19,"end":611.58997,"sentiment":"neutral","sentiment_score":0.29724517464637756},{"text":"Nice.","start":611.58997,"end":611.99,"sentiment":"positive","sentiment_score":0.558151125907898},{"text":"Nice.","start":611.99,"end":612.49,"sentiment":"positive","sentiment_score":0.4523637294769287},{"text":"So this session is it's not just tailored for advisers.","start":612.63,"end":615.85,"sentiment":"neutral","sentiment_score":0.18068255260586738}],"sentiment":"neutral","sentiment_score":0.252042149326631,"num_words":14,"start":604.775,"end":615.85},{"sentences":[{"text":"It's also for, like, to power planners and support staff.","start":615.91,"end":618.73,"sentiment":"neutral","sentiment_score":0.17468941248953343},{"text":"And it is product agnostic, so we're not gonna be just plugging product for the for the for the session.","start":618.79,"end":623.76996,"sentiment":"neutral","sentiment_score":0.06716338228434324},{"text":"So if you or the team are available, there's no set number in terms of how many people can come, so the more the merrier.","start":624.715,"end":631.295,"sentiment":"neutral","sentiment_score":0.11380067586898804},{"text":"Yeah.","start":632.635,"end":632.955,"sentiment":"neutral","sentiment_score":0.1218559741973877},{"text":"Just anyone who does wanna attend, they'll just have to register for that button just so we can capture their dietary requirements.","start":632.955,"end":638.41504,"sentiment":"neutral","sentiment_score":0.13061624562198465}],"sentiment":"neutral","sentiment_score":0.11449476981010193,"num_words":78,"start":615.91,"end":638.41504},{"sentences":[{"text":"And yeah.","start":639.76,"end":640.24,"sentiment":"neutral","sentiment_score":0.10709631443023682},{"text":"And then we'll we'll be able to get CPD points for them as well.","start":640.24,"end":643.94,"sentiment":"neutral","sentiment_score":0.16074043831654958},{"text":"Yeah.","start":649.12,"end":649.62,"sentiment":"neutral","sentiment_score":0.18275776505470276},{"text":"Nice.","start":655.01495,"end":655.51495,"sentiment":"neutral","sentiment_score":0.13335904479026794},{"text":"Perfect.","start":658.295,"end":658.795,"sentiment":"positive","sentiment_score":0.6626722812652588}],"sentiment":"neutral","sentiment_score":0.18122883454749458,"num_words":19,"start":639.76,"end":658.795},{"sentences":[{"text":"Yeah.","start":658.855,"end":659.095,"sentiment":"positive","sentiment_score":0.503644585609436},{"text":"At least you get a nice lunch out of it as well.","start":659.095,"end":661.435,"sentiment":"positive","sentiment_score":0.6425963491201401},{"text":"And, yeah, and just chill out there as well.","start":661.57495,"end":665.01495,"sentiment":"positive","sentiment_score":0.504579441414939},{"text":"It'd be nice.","start":665.01495,"end":665.755,"sentiment":"positive","sentiment_score":0.4914907018343608},{"text":"Done.","start":670.54,"end":670.93994,"sentiment":"neutral","sentiment_score":0.20375339686870575}],"sentiment":"positive","sentiment_score":0.5551631250060521,"num_words":26,"start":658.855,"end":670.93994},{"sentences":[{"text":"Done.","start":670.93994,"end":671.42,"sentiment":"neutral","sentiment_score":0.11521147191524506},{"text":"Done.","start":671.42,"end":671.92,"sentiment":"neutral","sentiment_score":0.07640485465526581},{"text":"No.","start":671.98,"end":672.22,"sentiment":"neutral","sentiment_score":0.16178107261657715},{"text":"Awesome.","start":672.22,"end":672.69995,"sentiment":"positive","sentiment_score":0.4598997235298157},{"text":"Awesome.","start":672.69995,"end":673.1,"sentiment":"positive","sentiment_score":0.4743976593017578}],"sentiment":"neutral","sentiment_score":0.2575389564037323,"num_words":5,"start":670.93994,"end":673.1},{"sentences":[{"text":"Well, yeah, I'll I'll love to see you and the team there.","start":673.1,"end":675.42,"sentiment":"positive","sentiment_score":0.5471471498409907},{"text":"So if you guys are available to attend, book as many people as you want.","start":675.42,"end":679.25995,"sentiment":"neutral","sentiment_score":0.2969775676727295},{"text":"We'd love to see you guys there.","start":679.25995,"end":680.87994,"sentiment":"positive","sentiment_score":0.48927427189690725},{"text":"Yep.","start":691.395,"end":691.895,"sentiment":"neutral","sentiment_score":0.07744373381137848},{"text":"Yep.","start":693.795,"end":694.295,"sentiment":"neutral","sentiment_score":0.0835624560713768}],"sentiment":"positive","sentiment_score":0.4057320946206649,"num_words":36,"start":673.1,"end":694.295},{"sentences":[{"text":"Awesome.","start":699.91003,"end":700.41003,"sentiment":"positive","sentiment_score":0.4330491721630096},{"text":"No.","start":700.47003,"end":700.71,"sentiment":"neutral","sentiment_score":0.2155981957912445},{"text":"Thank you as always.","start":700.71,"end":701.59,"sentiment":"positive","sentiment_score":0.38458892703056335},{"text":"And, yeah, I'll wait for your email as well.","start":701.59,"end":703.11005,"sentiment":"neutral","sentiment_score":0.2583743979533513},{"text":"And if there's anything else you need, then just hang out.","start":703.11005,"end":704.95,"sentiment":"neutral","sentiment_score":0.25482387705282733}],"sentiment":"neutral","sentiment_score":0.2813628963552989,"num_words":26,"start":699.91003,"end":704.95},{"sentences":[{"text":"Happy to help.","start":704.95,"end":705.85004,"sentiment":"positive","sentiment_score":0.5097575585047404},{"text":"Nah.","start":708.71,"end":709.03,"sentiment":"positive","sentiment_score":0.35562577843666077},{"text":"My pleasure.","start":709.03,"end":709.69,"sentiment":"positive","sentiment_score":0.5710708796977997},{"text":"Take care of yourself.","start":710.115,"end":711.075,"sentiment":"positive","sentiment_score":0.48932456225156784},{"text":"Have a nice relaxing weekend, and, yes, see you now if you need anything else.","start":711.075,"end":714.535,"sentiment":"positive","sentiment_score":0.5215023815631866}],"sentiment":"positive","sentiment_score":0.512274967432022,"num_words":25,"start":704.95,"end":714.535},{"sentences":[{"text":"Love it.","start":722.115,"end":722.595,"sentiment":"positive","sentiment_score":0.6586547195911407},{"text":"Love it.","start":722.595,"end":723.11096,"sentiment":"positive","sentiment_score":0.7120985388755798},{"text":"Alright.","start":723.35095,"end":723.751,"sentiment":"positive","sentiment_score":0.3821382522583008},{"text":"Too easy.","start":723.751,"end":724.391,"sentiment":"positive","sentiment_score":0.36515839397907257},{"text":"Well, take care of yourself, and I will chat to you soon.","start":724.391,"end":726.97095,"sentiment":"neutral","sentiment_score":0.3142520176867644}],"sentiment":"positive","sentiment_score":0.4013150404942663,"num_words":19,"start":722.115,"end":726.97095},{"sentences":[{"text":"See you, Larissa.","start":728.47095,"end":729.29095,"sentiment":"positive","sentiment_score":0.3978775242964427},{"text":"Bye.","start":729.35095,"end":729.751,"sentiment":"neutral","sentiment_score":0.2345791757106781},{"text":"Bye.","start":729.751,"end":730.251,"sentiment":"neutral","sentiment_score":0.16178739070892334}],"sentiment":"neutral","sentiment_score":0.3179998278617859,"num_words":5,"start":728.47095,"end":730.251}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello, ma'am. How are you calling?\n\nChannel 1: Very well. Thank you. How are you?\n\nChannel 0: Good.\n\nChannel 1: That's\n\nChannel 0: Really\n\nChannel 1: good.\n\nChannel 0: good.\n\nChannel 1: That's good. You feeling\n\nChannel 0: They're financially\n\nChannel 1: better?\n\nChannel 0: here. Yeah.\n\nChannel 1: Yeah. I can't tell you. Whitlam's saying you've been been unwell. So hopefully everything's\n\nChannel 0: Yeah.\n\nChannel 1: okay and you're you're feeling better now.\n\nChannel 0: No. I'm good. I\n\nChannel 1: Good.\n\nChannel 0: end of financial year, just, you know, that that log up here to get it all\n\nChannel 1: Yep.\n\nChannel 0: done in the last week because\n\nChannel 1: A 100\n\nChannel 0: they\n\nChannel 1: percent.\n\nChannel 0: all come out of the good work.\n\nChannel 1: A 100%. A 100%. Yeah. Yeah.\n\nChannel 0: Yeah. And then\n\nChannel 1: You speaking\n\nChannel 0: just\n\nChannel 1: to\n\nChannel 0: clash.\n\nChannel 1: advisers the week before and then, you know, week, you know, after in the financial year, it's a complete difference. You can just you can\n\nChannel 0: Yeah.\n\nChannel 1: just tell like a mood like a a mood's been lifted off them. You know?\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: It was just\n\nChannel 1: yeah.\n\nChannel 0: literally the Friday. But, basically, it was the like, the last day that anything could be done. Because, realistically, Monday, Tuesday, no matter nothing could be done, like, to help help a client. If a client came to you going, I wanna do this. Like, there's pretty much, like,\n\nChannel 1: Yep.\n\nChannel 0: nothing I could've done.\n\nChannel 1: Yep.\n\nChannel 0: So just the Friday, I woke up and felt like dog, and I,\n\nChannel 1: Yep.\n\nChannel 0: like, struggled through the morning, got done what I had to get done.\n\nChannel 1: Yep.\n\nChannel 0: And then I slept through Friday, Saturday, Sunday,\n\nChannel 1: Yeah.\n\nChannel 0: woke up Monday\n\nChannel 1: Yeah.\n\nChannel 0: feeling okay ish, but basically slept on and off Monday, Tuesday. And then yeah. It was just I don't know. Influenza or something, but I was absolutely dead. It was a trip.\n\nChannel 1: I know. Like, literally, we we went to Melbourne a couple months ago. Only this week, I've actually started feeling better. Like, I didn't know what was in yeah. I I don't know.\n\nEver since having kids, I just find, like, especially with childcare, you bring a lot of that stuff home, and\n\nChannel 0: Oh,\n\nChannel 1: you just\n\nChannel 0: they\n\nChannel 1: it's so\n\nChannel 0: just\n\nChannel 1: hard to shake off. You just it's so hard to shake off these days. So not like we\n\nChannel 0: yep.\n\nChannel 1: used to be in our twenties.\n\nChannel 0: No.\n\nChannel 1: Completely.\n\nChannel 0: Like, I have the benefit of my none of my kids are at day care anymore. They're all at school,\n\nChannel 1: No.\n\nChannel 0: but it's just it's it's enough. Like, they bring home stuff anyway. Just it's the added layer of you work plus kids, so your immune system's already shot because you're not sleeping. I mean, I don't remember the last time I slept in the bed alone without a kid coming\n\nChannel 1: Yeah.\n\nChannel 0: in sometime\n\nChannel 1: Yeah.\n\nChannel 0: during the night.\n\nChannel 1: Yeah.\n\nChannel 0: Mom's up\n\nChannel 1: Be\n\nChannel 0: and said,\n\nChannel 1: yeah. But you know what? Like, one day, as much as, like, we, like, say, oh, no.\n\nChannel 0: oh,\n\nChannel 1: I wish\n\nChannel 0: we can\n\nChannel 1: we had,\n\nChannel 0: play.\n\nChannel 1: like, that one sleep. When\n\nChannel 0: Don't\n\nChannel 1: we\n\nChannel 0: miss\n\nChannel 1: when\n\nChannel 0: it.\n\nChannel 1: they when they're older, like, we're then they're not gonna even wanna be next to us. So it's just we've gotta just cherish that time that we've got at least.\n\nChannel 0: Oh, absolutely. I'm a 13 year old, so I'm I'm I'm I'm well up on that. He doesn't he doesn't wanna be with me, but my five year old's still up. So I'm I'm clutching\n\nChannel 1: No.\n\nChannel 0: onto that\n\nChannel 1: Right.\n\nChannel 0: five year old.\n\nChannel 1: No. So I know. Clutch as much as long as you can. As long as you can. Yeah.\n\nChannel 0: Much more difficult,\n\nChannel 1: Yeah.\n\nChannel 0: I\n\nChannel 1: Good.\n\nChannel 0: think.\n\nChannel 1: Well, I'm glad you're feeling better, though. That's the main thing.\n\nChannel 0: Yes. I\n\nChannel 1: Good.\n\nChannel 0: I'm sure you called to talk to me about something, but I actually have a favor that I wanna\n\nChannel 1: Of\n\nChannel 0: ask\n\nChannel 1: course.\n\nChannel 0: from you. But how\n\nChannel 1: Yeah.\n\nChannel 0: can I help you first?\n\nChannel 1: No. No. No. How can I help you? What what what do you need?\n\nChannel 0: Okay. Oh, cool. So what I'm actually wanting at the moment is I'm\n\nChannel 1: Yep.\n\nChannel 0: I've gone through and I spent a lot of time, energy, effort on, like, the investments and all of that side of our business, and I wanna put a lot of effort the end of this year into, like, our insurance, like, a little bit more heavily. And what I wanna do is I wanna have a look at every single one of the policies that we have active.\n\nChannel 1: Yep.\n\nChannel 0: And what I ultimately want I could I'm happy to put this in an email because I know I'm gonna probably\n\nChannel 1: Please.\n\nChannel 0: forget things that I want. But\n\nChannel 1: Yep.\n\nChannel 0: what I wanted to get was basically client name,\n\nChannel 1: Yep.\n\nChannel 0: policy number,\n\nChannel 1: Yes.\n\nChannel 0: date that it was initiated,\n\nChannel 1: Yep.\n\nChannel 0: benefit that they hold. So, like, I wanna know, like, is it term life? Is it TPD?\n\nChannel 1: Yeah. Like\n\nChannel 0: Is\n\nChannel 1: a broken\n\nChannel 0: it any\n\nChannel 1: down of the products. Yeah.\n\nChannel 0: correct.\n\nChannel 1: Yeah.\n\nChannel 0: And, like,\n\nChannel 1: Yep.\n\nChannel 0: I just I want it like, the spreadsheet view is totally fine. I don't really care how it comes, but that's fine. I can collect the data. And then I wanna know the premium that they're paying. And then because you're Tau and you guys have Absa on BT and everything else, I\n\nChannel 1: Yes.\n\nChannel 0: know we've taken over a shit ton of or not a shit ton. We've taken over some policies\n\nChannel 1: Yeah.\n\nChannel 0: under you guys as well. So I\n\nChannel 1: Yeah.\n\nChannel 0: also wanna know what the commission structure is because I wanna make sure that I'm obviously disclosing that absolutely accurately on any of our documents that\n\nChannel 1: Reports.\n\nChannel 0: were\n\nChannel 1: Yeah. Yep.\n\nChannel 0: correct.\n\nChannel 1: Yep.\n\nChannel 0: So\n\nChannel 1: Yep.\n\nChannel 0: I picked it up before\n\nChannel 1: Yeah. Not\n\nChannel 0: with our power planners, and I'm like, guys, this policy is, like, a 2016 policy. The company didn't exist. We didn't write that. We took it over. Are you positive the commission structure is\n\nChannel 1: What\n\nChannel 0: is a\n\nChannel 1: it\n\nChannel 0: 20\n\nChannel 1: is?\n\nChannel 0: two percent ongoing? And they're like, oh, yeah. It will be. And I'm like, no. Make a phone call.\n\nThat's the only way you're\n\nChannel 1: Yeah.\n\nChannel 0: gonna find out.\n\nChannel 1: Yeah. Yeah. Yeah. Yeah. It doesn't help with all the different different, like, commission structures and all that.\n\nYeah. That would make it easier. But I I I suspect there'll be something pretty simple we'll be able to get. So if you wanna note down all the all the things that you want, like all the data points you want, once\n\nChannel 0: Yep.\n\nChannel 1: I have that, I'll have a look on the on your TAO portal to see whether because we've got some comprehensive reports that are in there automatically. I'll see\n\nChannel 0: Yes.\n\nChannel 1: if they if they capture everything that you're looking for. And if they don't,\n\nChannel 0: Yep.\n\nChannel 1: then I'll go to the relevant team. I'll ask for that to be requested.\n\nChannel 0: Yeah.\n\nChannel 1: So, yes, just if you can just if you can just, like, take your time with it. Just bullet point all the things that you\n\nChannel 0: Yeah.\n\nChannel 1: all the data\n\nChannel 0: Absolutely.\n\nChannel 1: fields you do want so I can just try and get that all in the one one hit for you.\n\nChannel 0: Yeah.\n\nChannel 1: And then I'll, yeah, I'll just see the, you know, the, you know, the the reports that you got in your portal, whether they will capture because I know they're quite they've they've got so many data points that are there. But, yeah,\n\nChannel 0: Yeah.\n\nChannel 1: I just wanna make sure they capture everything that you are you are needing.\n\nChannel 0: No. That'd be awesome. Yeah. I'm going to all of my providers to do, like, all the same stuff. Like, for you guys, I am more heavily concerned about the commission structures\n\nChannel 1: Yep.\n\nChannel 0: than with the others just because you guys have consolidated so many different providers in.\n\nChannel 1: Yeah.\n\nChannel 0: But I just I wanna be able to have a a whole look at what our insurance book actually looks like and where\n\nChannel 1: Yeah.\n\nChannel 0: everything realistically sits. Because I get asked all the time. I just I speak to insurance PDMs. They're like, oh, where does your book sit? And honest like, honestly, hand to God, I can't actually say.\n\nThere is\n\nChannel 1: Yep.\n\nChannel 0: insurance written. I've gone through and done, like, a decent look at, like, clients, like, who who has insurance written versus who\n\nChannel 1: Yep.\n\nChannel 0: doesn't. And I know that, like, our book is under 15%,\n\nChannel 1: Yes.\n\nChannel 0: like, in a super fund. Does that make sense? Like, because majority of our policies are obviously\n\nChannel 1: You\n\nChannel 0: like,\n\nChannel 1: said,\n\nChannel 0: we've\n\nChannel 1: oh,\n\nChannel 0: either\n\nChannel 1: yeah.\n\nChannel 0: written in this platform or we're like, they're an enduring rollover style policy.\n\nChannel 1: Yep.\n\nChannel 0: And there's, like, under 15% that are, like, a default policy that we can't do anything with. So\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: the client that unhealthy or whatever their circumstances might be. It's Friday.\n\nChannel 1: Not easy.\n\nChannel 0: Can you tell? I I have free coffee.\n\nChannel 1: No.\n\nChannel 0: I really\n\nChannel 1: No. No. No. All good. All good there.\n\nEspecially after you get over sickness as well, like it, yeah, makes it makes it like that. So don't stress at all. I completely understand. Flip me over, yeah, just flick me over what you need, and I'll and I'll see\n\nChannel 0: Yes.\n\nChannel 1: what what we've what we've got in the reports that are readily available. And if we don't have all those points, then I'll I'll I'll copy into the email that I'll send to the teams to get that for you so they can send it in a in a password protected file for you. So, yeah, we'll get that organized. So I'll wait for your email for that front. Anything else that you need?\n\nChannel 0: Yeah. No. That's that's all. It's just yeah. I just I just wanna be able to like, have a really good look, and then I can data extrapolate and do all the things and\n\nChannel 1: Yeah.\n\nChannel 0: no. That that's it. And I I know that there are, like, amongst all the providers, like, some of them have everything on the portals and some don't. And I started pulling reports, and it just got gross.\n\nChannel 1: Yeah. Yeah. It can. It can. Because it doesn't make it easy.\n\nIt doesn't make it easy. Like, every insurer has got a different, like, data points and all that. Like, I'll be\n\nChannel 0: Yeah.\n\nChannel 1: honest, from all the insurers I've worked with, KAO's probably got the the best data fields because it has so much. Like, they they see\n\nChannel 0: Yeah.\n\nChannel 1: themselves more as a data company than than insurance company, like, because of how much they hold. So,\n\nChannel 0: Yes.\n\nChannel 1: hopefully, the reports that we've got in the portal will able to capture everything. But if we don't, we'll have a have a way forward. We'll go and get that data for you.\n\nChannel 0: Yeah. My my biggest thing is is I just I wanna see like, I really wanna see, I guess, what our benefits are, percentage of clients that hold, like, life and TPV like, life and TPD versus, like, life only versus, like, your full suite. What is our, like, what does our trauma book look like? And then what are the ongoings and and, like, I just I kinda wanna just look at all of it and just kinda start digging through it and having a look and going from there.\n\nChannel 1: Yeah. Yes.\n\nChannel 0: Kind\n\nChannel 1: Not\n\nChannel 0: of what\n\nChannel 1: easy.\n\nChannel 0: I'm\n\nChannel 1: Easy.\n\nChannel 0: cool.\n\nChannel 1: Easy. No. No. All good. And if you can, just in that email, just put in there all the adviser codes that you've got under that's under Oakview where clients would be listed.\n\nChannel 0: Yep.\n\nChannel 1: And, yeah, we can just get that requested for you. That's no dramas at all.\n\nChannel 0: Cool. You guys are codes and list of requests. Cool. I can do that.\n\nChannel 1: Yep. Done. Done. So I'll wait for your email for that one. And the other thing I was reaching out to you for as well, you probably haven't had a chance to see it, obviously, being in the front of you being unwell.\n\nBut we've\n\nChannel 0: Yeah.\n\nChannel 1: got our event that we're running later on this month. And I just wanted to check-in to see if you and the team were available to attend.\n\nChannel 0: Let me have a look. Oh, yeah? You're invited. Balancing risk and reality.\n\nChannel 1: That's that's the one.\n\nChannel 0: Oh, yeah. I actually did see this one just before I died, and I went that that that seems like something that I'll look at after the financial year\n\nChannel 1: Yeah.\n\nChannel 0: old. Alright.\n\nChannel 1: A 100\n\nChannel 0: Yeah. Right.\n\nChannel 1: percent.\n\nChannel 0: Yep.\n\nChannel 1: A 100%.\n\nChannel 0: Let me have a look at it, and let me have a look at my actual calendar. I can email you back on it.\n\nChannel 1: Yeah. Perfect.\n\nChannel 0: But, no, I did see it because it was with brighter super. I was like, oh, yeah. I'm actually kind of keen on that.\n\nChannel 1: Yeah. Nice. Nice. So this session is it's not just tailored for advisers. It's also for, like, to power planners and support staff.\n\nAnd it is product agnostic, so we're not gonna be just plugging product for the for the for the session. So if you or the team are available, there's no set number in terms of how many people can come, so the more the merrier. Yeah. Just anyone who does wanna attend, they'll just have to register for that button just so we can capture their dietary requirements.\n\nChannel 0: Yeah.\n\nChannel 1: And yeah. And then we'll we'll be able to get CPD points for them as well.\n\nChannel 0: Cool. Just well, it's three and a half three and a half hours, I think. Yeah. Cool.\n\nChannel 1: Yeah.\n\nChannel 0: Alright. I will have a look because I think it might even fall on a day where we generally have training, so I'll just replace\n\nChannel 1: Nice.\n\nChannel 0: training with with you guys anyway.\n\nChannel 1: Perfect. Yeah. At least you get a nice lunch out of it as well. And, yeah, and just chill out there as well. It'd be nice.\n\nChannel 0: Yeah. I started to write down the road, so even better.\n\nChannel 1: Done. Done. Done. No. Awesome.\n\nAwesome. Well, yeah, I'll I'll love to see you and the team there. So if you guys are available to attend, book as many people as you want. We'd love to\n\nChannel 0: Yep.\n\nChannel 1: see you guys there.\n\nChannel 0: Cool. No. I will. I'll I'll sit down and have a chat with Tommy, and we'll just plan it out because now we're in the new financial year. We need to finalize our planning for the\n\nChannel 1: Yep.\n\nChannel 0: this this end of the year and\n\nChannel 1: Yep.\n\nChannel 0: figure out where we're going with our training and all the rest of it. So I'll, yeah, I'll sit down, have a chat with him, and go from there.\n\nChannel 1: Awesome. No. Thank you as always. And, yeah, I'll wait for your email as well. And if there's anything else you need, then just hang out.\n\nHappy to help.\n\nChannel 0: Yeah. No. Thank you so much, Ben. I appreciate it.\n\nChannel 1: Nah. My pleasure. Take care of yourself. Have a nice relaxing weekend, and, yes, see you now if you need anything else.\n\nChannel 0: Yeah. I will. I think I have three kids that may or may not want some attention.\n\nChannel 1: Love it. Love it. Alright. Too easy. Well, take care of yourself, and I will chat to you soon.\n\nChannel 0: You do. Thanks then.\n\nChannel 1: See you, Larissa. Bye. Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello, ma'am.","start":1.5999999,"end":2.56,"sentiment":"neutral","sentiment_score":0.12027616053819656},{"text":"How are you calling?","start":2.56,"end":3.54,"sentiment":"neutral","sentiment_score":0.14850244671106339}],"sentiment":"neutral","sentiment_score":0.1390936846534411,"channel":0,"num_words":6,"start":1.5999999,"end":3.54},{"sentences":[{"text":"Very well.","start":3.76,"end":4.3199997,"sentiment":"positive","sentiment_score":0.535267785191536},{"text":"Thank you.","start":4.3199997,"end":4.7999997,"sentiment":"positive","sentiment_score":0.563369631767273},{"text":"How are 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you.","start":12.24,"end":13.44,"sentiment":"neutral","sentiment_score":-0.12097994051873684},{"text":"Whitlam's saying you've been been unwell.","start":13.44,"end":15.44,"sentiment":"neutral","sentiment_score":-0.26768216490745544},{"text":"So hopefully everything's","start":15.44,"end":16.855,"sentiment":"neutral","sentiment_score":-0.10432422409454982}],"sentiment":"neutral","sentiment_score":-0.17469786719552108,"channel":1,"num_words":14,"start":11.92,"end":16.855},{"sentences":[{"text":"Yeah.","start":16.505,"end":17.005,"sentiment":"neutral","sentiment_score":0.049126069992780685}],"sentiment":"neutral","sentiment_score":0.049126069992780685,"channel":0,"num_words":1,"start":16.505,"end":17.005},{"sentences":[{"text":"okay and you're you're feeling better now.","start":16.855,"end":19.035,"sentiment":"neutral","sentiment_score":0.14342842463936126}],"sentiment":"neutral","sentiment_score":0.14342842463936126,"channel":1,"num_words":7,"start":16.855,"end":19.035},{"sentences":[{"text":"No.","start":19.465,"end":19.705,"sentiment":"neutral","sentiment_score":-0.026904352009296417},{"text":"I'm good.","start":19.705,"end":20.265,"sentiment":"neutral","sentiment_score":0.09663379937410355},{"text":"I","start":20.265,"end":20.765,"sentiment":"neutral","sentiment_score":0.11137828230857848}],"sentiment":"neutral","sentiment_score":0.06943538226187229,"channel":0,"num_words":4,"start":19.465,"end":20.765},{"sentences":[{"text":"Good.","start":20.935001,"end":21.435001,"sentiment":"neutral","sentiment_score":0.2512397766113281}],"sentiment":"neutral","sentiment_score":0.2512397766113281,"channel":1,"num_words":1,"start":20.935001,"end":21.435001},{"sentences":[{"text":"end of financial year, just, you know, that that log up here to get it 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100%.","start":30.25,"end":31.13,"sentiment":"neutral","sentiment_score":0.20040810108184814},{"text":"A 100%.","start":31.13,"end":31.93,"sentiment":"neutral","sentiment_score":0.1624590903520584},{"text":"Yeah.","start":31.93,"end":32.25,"sentiment":"neutral","sentiment_score":0.09740076959133148},{"text":"Yeah.","start":32.25,"end":32.75,"sentiment":"neutral","sentiment_score":0.06964375078678131}],"sentiment":"neutral","sentiment_score":0.14879648387432098,"channel":1,"num_words":6,"start":30.25,"end":32.75},{"sentences":[{"text":"Yeah.","start":32.48,"end":32.56,"sentiment":"neutral","sentiment_score":0.045600369572639465},{"text":"And then","start":32.56,"end":33.22,"sentiment":"neutral","sentiment_score":0.021649586968123913}],"sentiment":"neutral","sentiment_score":0.029633181169629097,"channel":0,"num_words":3,"start":32.48,"end":33.22},{"sentences":[{"text":"You 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know, week, you know, after in the financial year, it's a complete difference.","start":34.329998,"end":40.41,"sentiment":"neutral","sentiment_score":0.01688264748081565},{"text":"You can just you can","start":40.41,"end":41.21,"sentiment":"neutral","sentiment_score":0.04120230562984943}],"sentiment":"neutral","sentiment_score":0.021746579110622406,"channel":1,"num_words":25,"start":34.329998,"end":41.21},{"sentences":[{"text":"Yeah.","start":41.2,"end":41.7,"sentiment":"neutral","sentiment_score":0.012630770914256573}],"sentiment":"neutral","sentiment_score":0.012630770914256573,"channel":0,"num_words":1,"start":41.2,"end":41.7},{"sentences":[{"text":"just tell like a mood like a a mood's been lifted off them.","start":41.21,"end":44.285,"sentiment":"neutral","sentiment_score":-0.015304865888678111},{"text":"You 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out.","start":703.11005,"end":704.95,"sentiment":"neutral","sentiment_score":0.25482387705282733}],"sentiment":"neutral","sentiment_score":0.2813628963552989,"channel":1,"num_words":26,"start":699.91003,"end":704.95},{"sentences":[{"text":"Happy to help.","start":704.95,"end":705.85004,"sentiment":"positive","sentiment_score":0.5097575585047404}],"sentiment":"positive","sentiment_score":0.5097575585047404,"channel":1,"num_words":3,"start":704.95,"end":705.85004},{"sentences":[{"text":"Yeah.","start":706.255,"end":706.65497,"sentiment":"neutral","sentiment_score":0.07457263767719269},{"text":"No.","start":706.65497,"end":706.89496,"sentiment":"neutral","sentiment_score":0.0013729570200666783},{"text":"Thank you so much, Ben.","start":706.89496,"end":707.935,"sentiment":"positive","sentiment_score":0.8285152316093445},{"text":"I appreciate it.","start":707.935,"end":708.83496,"sentiment":"positive","sentiment_score":0.7853762706120809}],"sentiment":"positive","sentiment_score":0.6574650564580224,"channel":0,"num_words":10,"start":706.255,"end":708.83496},{"sentences":[{"text":"Nah.","start":708.71,"end":709.03,"sentiment":"positive","sentiment_score":0.35562577843666077},{"text":"My pleasure.","start":709.03,"end":709.69,"sentiment":"positive","sentiment_score":0.5710708796977997},{"text":"Take care of yourself.","start":710.115,"end":711.075,"sentiment":"positive","sentiment_score":0.48932456225156784},{"text":"Have a nice relaxing weekend, and, yes, see you now if you need anything else.","start":711.075,"end":714.535,"sentiment":"positive","sentiment_score":0.5215023815631866}],"sentiment":"positive","sentiment_score":0.5126182504675605,"channel":1,"num_words":22,"start":708.71,"end":714.535},{"sentences":[{"text":"Yeah.","start":715.36,"end":715.60004,"sentiment":"neutral","sentiment_score":0.16725987195968628},{"text":"I will.","start":715.60004,"end":716.16003,"sentiment":"neutral","sentiment_score":0.15726475045084953},{"text":"I think I have three kids that may or may not want some attention.","start":716.16003,"end":719.06,"sentiment":"neutral","sentiment_score":0.0310310460627079}],"sentiment":"neutral","sentiment_score":0.0538955304552527,"channel":0,"num_words":17,"start":715.36,"end":719.06},{"sentences":[{"text":"Love it.","start":722.115,"end":722.595,"sentiment":"positive","sentiment_score":0.6586547195911407},{"text":"Love it.","start":722.595,"end":723.11096,"sentiment":"positive","sentiment_score":0.7120985388755798},{"text":"Alright.","start":723.35095,"end":723.751,"sentiment":"positive","sentiment_score":0.3821382522583008},{"text":"Too easy.","start":723.751,"end":724.391,"sentiment":"positive","sentiment_score":0.36515839397907257},{"text":"Well, take care of yourself, and I will chat to you soon.","start":724.391,"end":726.97095,"sentiment":"neutral","sentiment_score":0.3142520176867644}],"sentiment":"positive","sentiment_score":0.4013150404942663,"channel":1,"num_words":19,"start":722.115,"end":726.97095},{"sentences":[{"text":"You do.","start":727.33093,"end":727.811,"sentiment":"positive","sentiment_score":0.40770457684993744},{"text":"Thanks then.","start":727.811,"end":728.631,"sentiment":"positive","sentiment_score":0.6062370836734772}],"sentiment":"positive","sentiment_score":0.5069708302617073,"channel":0,"num_words":4,"start":727.33093,"end":728.631},{"sentences":[{"text":"See you, Larissa.","start":728.47095,"end":729.29095,"sentiment":"positive","sentiment_score":0.3978775242964427},{"text":"Bye.","start":729.35095,"end":729.751,"sentiment":"neutral","sentiment_score":0.2345791757106781},{"text":"Bye.","start":729.751,"end":730.251,"sentiment":"neutral","sentiment_score":0.16178739070892334}],"sentiment":"neutral","sentiment_score":0.3179998278617859,"channel":1,"num_words":5,"start":728.47095,"end":730.251},{"sentences":[{"text":"Bye bye.","start":729.97095,"end":730.631,"sentiment":"neutral","sentiment_score":-0.000021588057279586792}],"sentiment":"neutral","sentiment_score":-0.000021588057279586792,"channel":0,"num_words":2,"start":729.97095,"end":730.631}]},"summary":{"result":"success","short":"The customer is concerned about their health and financial situation, and the agent is helping them with their insurance policy. They discuss the benefits of their insurance company, Acompas, and the coverage of their policy. The agent will look into their policy information and provide a password protected file. The customer is interested in an upcoming event and plans to finalize planning for the end of the year. They also mention their interest in a 100 percent risk and 100 percent reward event."},"intents":{"segments":[{"text":"Ever since having kids, I just find, like, especially with childcare, you bring a lot of that stuff home, and Oh, you just they it's so just hard to shake off. You just it's so hard to shake off these days. So not like we yep. used to be in our twenties. No. Completely.","start_word":310,"end_word":363,"intents":[{"intent":"Share experience with kids","confidence_score":0.0018549234}]},{"text":"So it's just we've gotta just cherish that time that we've got at least. Oh, absolutely.","start_word":499,"end_word":514,"intents":[{"intent":"Express gratitude for time spent with kids","confidence_score":0.02789164}]},{"text":"Well, I'm glad you're feeling better, though. That's the main thing.","start_word":580,"end_word":590,"intents":[{"intent":"Express hope for better health","confidence_score":0.0030037086}]},{"text":"And then I wanna know the premium that they're paying. And then because you're Tau and you guys have Absa on BT and everything else, I Yes.","start_word":833,"end_word":859,"intents":[{"intent":"Provide health insurance information","confidence_score":0.00000541018}]},{"text":"Are you positive the commission structure is What is a it 20 is?","start_word":955,"end_word":967,"intents":[{"intent":"Check commission structure","confidence_score":0.037898622}]},{"text":"Are you positive the commission structure is What is a it 20 is? two percent ongoing? And they're like, oh, yeah. It will be. And I'm like, no. Make a phone call. That's the only way you're Yeah. gonna find out. Yeah.","start_word":955,"end_word":996,"intents":[{"intent":"Gather information","confidence_score":0.010851504}]},{"text":"So if you wanna note down all the all the things that you want, like all the data points you want, once Yep.","start_word":1035,"end_word":1057,"intents":[{"intent":"Request data points","confidence_score":0.09221035}]},{"text":"So if you wanna note down all the all the things that you want, like all the data points you want, once Yep. I have that, I'll have a look on the on your TAO portal to see whether because we've got some comprehensive reports that are in there automatically. I'll see Yes.","start_word":1035,"end_word":1087,"intents":[{"intent":"Provide information","confidence_score":0.083099395}]},{"text":"I have that, I'll have a look on the on your TAO portal to see whether because we've got some comprehensive reports that are in there automatically. I'll see Yes.","start_word":1058,"end_word":1087,"intents":[{"intent":"Navigate portal","confidence_score":0.12678498}]},{"text":"My my biggest thing is is I just I wanna see like, I really wanna see, I guess, what our benefits are, percentage of clients that hold, like, life and TPV like, life and TPD versus, like, life only versus, like, your full suite.","start_word":1767,"end_word":1810,"intents":[{"intent":"Explain benefits of services","confidence_score":0.00016244089}]}]},"sentiments":{"segments":[{"text":"Hello, ma'am. How are you calling?","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.1356792449951172},{"text":"Very well. Thank you.","start_word":6,"end_word":9,"sentiment":"positive","sentiment_score":0.533079981803894},{"text":"How are you?","start_word":10,"end_word":12,"sentiment":"neutral","sentiment_score":0.2921144664287567},{"text":"Good. Really That's good. good. That's good.","start_word":13,"end_word":19,"sentiment":"positive","sentiment_score":0.5733320713043213},{"text":"You They're feeling financially better? here. Yeah. Yeah. I can't tell you. Whitlam's saying you've been been unwell. So hopefully everything's Yeah. okay and you're you're feeling better now. No. I'm good. I Good. end of financial year, just, you know, that that log up here to get it all Yep. done in the last week because A 100 they percent. all come out of the good work. A 100%. A 100%. Yeah. Yeah. Yeah. And then You speaking just to clash. advisers the week before and then, you know, week, you know, after in the financial year, it's a complete difference. You can just you can Yeah. just tell like a mood like a a mood's been lifted off them. You know? Yeah. So It was just yeah. literally the Friday. But, basically, it was the like, the last day that anything could be done. Because, realistically, Monday, Tuesday, no matter nothing could be done, like, to help help a client. If a client came to you going, I wanna do this. Like, there's pretty much, like, Yep. nothing I could've done. Yep. So just the Friday, I woke up and felt like dog, and I, Yep. like, struggled through the morning, got done what I had to get done. Yep. And then I slept through Friday, Saturday, Sunday, Yeah. woke up Monday Yeah. feeling okay ish, but basically slept on and off Monday, Tuesday. And then yeah. It was just I don't know. Influenza or something, but I was absolutely dead. It was a trip. I know. Like, literally, we we went to Melbourne a couple months ago. Only this week, I've actually started feeling better. Like, I didn't know what was in yeah. I I don't know. Ever since having kids, I just find, like, especially with childcare, you bring a lot of that stuff home, and Oh, you just they it's so just hard to shake off. You just it's so hard to shake off these days. So not like we yep. used to be in our twenties. No. Completely. Like, I have the benefit of my none of my kids are at day care anymore. They're all at school, No. but it's just it's it's enough. Like, they bring home stuff anyway. Just it's the added layer of you work plus kids, so your immune system's already shot because you're not sleeping. I mean, I don't remember the last time I slept in the bed alone without a kid coming Yeah. in sometime Yeah. during the night. Yeah. Mom's up Be and said, yeah. But you know what? Like, one day, as much as, like, we, like, say, oh, no. oh, I wish we can we had, play. like, that one sleep. When Don't we miss when it. they when they're older, like, we're then they're not gonna even wanna be next to us. So it's just we've gotta just cherish that time that we've got at least. Oh, absolutely. I'm a 13 year old, so I'm I'm I'm I'm well up on that. He doesn't he doesn't wanna be with me, but my five year old's still up. So I'm I'm clutching onto No. that Right. five year old. No. So I know. Clutch as much as long as you can. As long as you can. Yeah. Much more difficult, Yeah. I Good. think. Well, I'm glad you're feeling better, though. That's the main thing. Yes.","start_word":20,"end_word":591,"sentiment":"neutral","sentiment_score":-0.02108234463103272},{"text":"I Good.","start_word":592,"end_word":593,"sentiment":"positive","sentiment_score":0.4749789834022522},{"text":"I'm sure you called to talk to me about something, but I actually have a favor that I wanna Of ask course. from you. But how Yeah. can I help you first? No. No. No. How can I help you? What what what do you need? Okay. Oh, cool. So what I'm actually wanting at the moment is I'm Yep. I've gone through and I spent a lot of time, energy, effort on, like, the investments and all of that side of our business, and I wanna put a lot of effort the end of this year into, like, our insurance, like, a little bit more heavily. And what I wanna do is I wanna have a look at every single one of the policies that we have active. Yep. And what I ultimately want I could I'm happy to put this in an email because I know I'm gonna probably Please. forget things that I want. But Yep. what I wanted to get was basically client name, Yep. policy number, Yes. date that it was initiated, Yep. benefit that they hold. So, like, I wanna know, like, is it term life? Is it TPD? Yeah. Like Is a broken it any down of the products. Yeah. correct. Yeah. And, like, Yep. I just I want it like, the spreadsheet view is totally fine. I don't really care how it comes, but that's fine. I can collect the data. And then I wanna know the premium that they're paying. And then because you're Tau and you guys have Absa on BT and everything else, I Yes. know we've taken over a shit ton of or not a shit ton. We've taken over some policies Yeah. under you guys as well. So I Yeah. also wanna know what the commission structure is because I wanna make sure that I'm obviously disclosing that absolutely accurately on any of our documents that Reports. were Yeah. Yep. correct. Yep. So Yep. I picked it up before Yeah. Not with our power planners, and I'm like, guys, this policy is, like, a 2016 policy. The company didn't exist. We didn't write that. We took it over. Are you positive the commission structure is What is a it 20 is? two percent ongoing? And they're like, oh, yeah. It will be. And I'm like, no. Make a phone call. That's the only way you're Yeah. gonna find out. Yeah. Yeah. Yeah. Yeah. It doesn't help with all the different different, like, commission structures and all that. Yeah. That would make it easier.","start_word":594,"end_word":1019,"sentiment":"neutral","sentiment_score":0.06596350131180365},{"text":"But I I I suspect there'll be something pretty simple we'll be able to get.","start_word":1020,"end_word":1034,"sentiment":"positive","sentiment_score":0.34614822268486023},{"text":"So if you wanna note down all the all the things that you want, like all the data points you want, once Yep. I have that, I'll have a look on the on your TAO portal to see whether because we've got some comprehensive reports that are in there automatically. I'll see Yes. if they if they capture everything that you're looking for. And if they don't, Yep. then I'll go to the relevant team. I'll ask for that to be requested. Yeah. So, yes, just if you can just if you can just, like, take your time with it. Just bullet point all the things that you Yeah. all the data Absolutely.","start_word":1035,"end_word":1147,"sentiment":"neutral","sentiment_score":0.13791754841804504},{"text":"fields you do want so I can just try and get that all in the one one hit for you.","start_word":1148,"end_word":1167,"sentiment":"positive","sentiment_score":0.35255202651023865},{"text":"Yeah. And then I'll, yeah, I'll just see the, you know, the, you know, the the reports that you got in your portal, whether they will capture because I know they're quite they've they've got so many data points that are there. But, yeah, Yeah. I just wanna make sure they capture everything that you are you are needing. No.","start_word":1168,"end_word":1227,"sentiment":"neutral","sentiment_score":0.1516294628381729},{"text":"That'd be awesome.","start_word":1228,"end_word":1230,"sentiment":"positive","sentiment_score":0.4416282176971435},{"text":"Yeah. I'm going to all of my providers to do, like, all the same stuff. Like, for you guys, I am more heavily concerned about the commission structures Yep. than with the others just because you guys have consolidated so many different providers in. Yeah. But I just I wanna be able to have a a whole look at what our insurance book actually looks like and where Yeah. everything realistically sits. Because I get asked all the time. I just I speak to insurance PDMs. They're like, oh, where does your book sit? And honest like, honestly, hand to God, I can't actually say. There is Yep. insurance written. I've gone through and done, like, a decent look at, like, clients, like, who who has insurance written versus who Yep. doesn't. And I know that, like, our book is under 15%, Yes. like, in a super fund. Does that make sense? Like, because majority of our policies are obviously You like, said, we've oh, either yeah. written in this platform or we're like, they're an enduring rollover style policy. Yep. And there's, like, under 15% that are, like, a default policy that we can't do anything with. So Yeah. Yeah.","start_word":1231,"end_word":1431,"sentiment":"neutral","sentiment_score":-0.04280634409752651},{"text":"the client that unhealthy or whatever their circumstances might be.","start_word":1432,"end_word":1441,"sentiment":"negative","sentiment_score":-0.3769935667514801},{"text":"It's Friday. Not easy. Can you tell? I I have free coffee. No. I really No.","start_word":1442,"end_word":1457,"sentiment":"neutral","sentiment_score":-0.14130795001983645},{"text":"No. No.","start_word":1458,"end_word":1459,"sentiment":"negative","sentiment_score":-0.40778666734695435},{"text":"All good. All good there.","start_word":1460,"end_word":1464,"sentiment":"neutral","sentiment_score":0.029032042250037193},{"text":"Especially after you get over sickness as well, like it, yeah, makes it makes it like that.","start_word":1465,"end_word":1481,"sentiment":"negative","sentiment_score":-0.3443702459335327},{"text":"So don't stress at all. I completely understand. Flip me over, yeah, just flick me over what you need, and I'll and I'll see Yes. what what we've what we've got in the reports that are readily available. And if we don't have all those points, then I'll I'll I'll copy into the email that I'll send to the teams to get that for you so they can send it in a in a password protected file for you.","start_word":1482,"end_word":1560,"sentiment":"neutral","sentiment_score":0.14800449300415908},{"text":"So, yeah, we'll get that organized.","start_word":1561,"end_word":1566,"sentiment":"positive","sentiment_score":0.3510139584541321},{"text":"So I'll wait for your email for that front. Anything else that you need? Yeah. No. That's that's all. It's just yeah.","start_word":1567,"end_word":1588,"sentiment":"neutral","sentiment_score":0.172115758061409},{"text":"I just I just wanna be able to like, have a really good look, and then I can data extrapolate and do all the things and Yeah.","start_word":1589,"end_word":1615,"sentiment":"positive","sentiment_score":0.33395084738731384},{"text":"no. That that's it. And I I know that there are, like, amongst all the providers, like, some of them have everything on the portals and some don't.","start_word":1616,"end_word":1643,"sentiment":"neutral","sentiment_score":-0.22845683991909027},{"text":"And I started pulling reports, and it just got gross.","start_word":1644,"end_word":1653,"sentiment":"negative","sentiment_score":-0.4445107579231262},{"text":"Yeah. Yeah. It can. It can. Because it doesn't make it easy. It doesn't make it easy. Like, every insurer has got a different, like, data points and all that. Like, I'll be Yeah. honest, from all the insurers I've worked with, KAO's probably got the the best data fields because it has so much. Like, they they see Yeah. themselves more as a data company than than insurance company, like, because of how much they hold. So, Yes.","start_word":1654,"end_word":1732,"sentiment":"neutral","sentiment_score":-0.03941885754466057},{"text":"hopefully, the reports that we've got in the portal will able to capture everything.","start_word":1733,"end_word":1746,"sentiment":"positive","sentiment_score":0.34443849325180054},{"text":"But if we don't, we'll have a have a way forward. We'll go and get that data for you. Yeah. My my biggest thing is is I just I wanna see like, I really wanna see, I guess, what our benefits are, percentage of clients that hold, like, life and TPV like, life and TPD versus, like, life only versus, like, your full suite. What is our, like, what does our trauma book look like? And then what are the ongoings and and, like, I just I kinda wanna just look at all of it and just kinda start digging through it and having a look and going from there. Yeah. Yes. Kind Not of what easy. I'm Easy.","start_word":1747,"end_word":1865,"sentiment":"neutral","sentiment_score":0.09320531547570428},{"text":"cool.","start_word":1866,"end_word":1866,"sentiment":"positive","sentiment_score":0.5141646862030029},{"text":"Easy. No. No. All good. And if you can, just in that email, just put in there all the adviser codes that you've got under that's under Oakview where clients would be listed. Yep. And, yeah, we can just get that requested for you. That's no dramas at all.","start_word":1867,"end_word":1915,"sentiment":"neutral","sentiment_score":0.14087773859500885},{"text":"Cool.","start_word":1916,"end_word":1916,"sentiment":"positive","sentiment_score":0.4469645619392395},{"text":"You guys are codes and list of requests.","start_word":1917,"end_word":1924,"sentiment":"neutral","sentiment_score":0.3284459710121155},{"text":"Cool. I can do that.","start_word":1925,"end_word":1929,"sentiment":"positive","sentiment_score":0.3847078084945678},{"text":"Yep. Done. Done. So I'll wait for your email for that one. And the other thing I was reaching out to you for as well, you probably haven't had a chance to see it, obviously, being in the front of you being unwell. But we've Yeah. got our event that we're running later on this month. And I just wanted to check-in to see if you and the team were available to attend. Let me have a look. Oh, yeah? You're invited. Balancing risk and reality. That's that's the one. Oh, yeah. I actually did see this one just before I died, and I went that that that seems like something that I'll look at after the financial year Yeah. old. Alright. A 100 Yeah. Right. percent. Yep. A 100%. Let me have a look at it, and let me have a look at my actual calendar. I can email you back on it. Yeah.","start_word":1930,"end_word":2084,"sentiment":"neutral","sentiment_score":0.05045218765735626},{"text":"Perfect.","start_word":2085,"end_word":2085,"sentiment":"positive","sentiment_score":0.41400453448295593},{"text":"But, no, I did see it because it was with brighter super.","start_word":2086,"end_word":2097,"sentiment":"neutral","sentiment_score":0.23131558299064636},{"text":"I was like, oh, yeah. I'm actually kind of keen on that.","start_word":2098,"end_word":2109,"sentiment":"positive","sentiment_score":0.40206438302993774},{"text":"Yeah.","start_word":2110,"end_word":2110,"sentiment":"neutral","sentiment_score":0.29724517464637756},{"text":"Nice. Nice.","start_word":2111,"end_word":2112,"sentiment":"positive","sentiment_score":0.5052574276924133},{"text":"So this session is it's not just tailored for advisers. It's also for, like, to power planners and support staff. And it is product agnostic, so we're not gonna be just plugging product for the for the for the session. So if you or the team are available, there's no set number in terms of how many people can come, so the more the merrier. Yeah. Just anyone who does wanna attend, they'll just have to register for that button just so we can capture their dietary requirements. Yeah. And yeah. And then we'll we'll be able to get CPD points for them as well.","start_word":2113,"end_word":2217,"sentiment":"neutral","sentiment_score":0.12828443625143596},{"text":"Cool.","start_word":2218,"end_word":2218,"sentiment":"positive","sentiment_score":0.430340975522995},{"text":"Just well, it's three and a half three and a half hours, I think. Yeah.","start_word":2219,"end_word":2233,"sentiment":"neutral","sentiment_score":0.268718421459198},{"text":"Cool.","start_word":2234,"end_word":2234,"sentiment":"positive","sentiment_score":0.3411095440387726},{"text":"Yeah. Alright. I will have a look because I think it might even fall on a day where we generally have training, so I'll just replace Nice. training with with you guys anyway.","start_word":2235,"end_word":2267,"sentiment":"neutral","sentiment_score":0.14303772151470184},{"text":"Perfect. Yeah. At least you get a nice lunch out of it as well. And, yeah, and just chill out there as well. It'd be nice.","start_word":2268,"end_word":2293,"sentiment":"positive","sentiment_score":0.5552107691764832},{"text":"Yeah. I started to write down the road, so even better. Done. Done. Done. No.","start_word":2294,"end_word":2308,"sentiment":"neutral","sentiment_score":0.2034747302532196},{"text":"Awesome. Awesome. Well, yeah, I'll I'll love to see you and the team there.","start_word":2309,"end_word":2322,"sentiment":"positive","sentiment_score":0.5164134502410889},{"text":"So if you guys are available to attend, book as many people as you want.","start_word":2323,"end_word":2337,"sentiment":"neutral","sentiment_score":0.29370740056037903},{"text":"We'd love to Yep. see you guys there.","start_word":2338,"end_word":2345,"sentiment":"positive","sentiment_score":0.4632003605365753},{"text":"Cool. No. I will. I'll I'll sit down and have a chat with Tommy, and we'll just plan it out because now we're in the new financial year. We need to finalize our planning for the Yep. this this end of the year and Yep. figure out where we're going with our training and all the rest of it. So I'll, yeah, I'll sit down, have a chat with him, and go from there.","start_word":2346,"end_word":2419,"sentiment":"neutral","sentiment_score":0.1144941747188568},{"text":"Awesome.","start_word":2420,"end_word":2420,"sentiment":"positive","sentiment_score":0.4330491721630096},{"text":"No.","start_word":2421,"end_word":2421,"sentiment":"neutral","sentiment_score":0.2155981957912445},{"text":"Thank you as always.","start_word":2422,"end_word":2425,"sentiment":"positive","sentiment_score":0.36817777156829834},{"text":"And, yeah, I'll wait for your email as well. And if there's anything else you need, then just hang out.","start_word":2426,"end_word":2445,"sentiment":"neutral","sentiment_score":0.2550241947174072},{"text":"Happy to help.","start_word":2446,"end_word":2448,"sentiment":"positive","sentiment_score":0.4949209988117218},{"text":"Yeah. No.","start_word":2449,"end_word":2450,"sentiment":"neutral","sentiment_score":0.029829945415258408},{"text":"Thank you so much, Ben. I appreciate it. Nah. My pleasure. Take care of yourself. Have a nice relaxing weekend, and, yes, see you now if you need anything else.","start_word":2451,"end_word":2480,"sentiment":"positive","sentiment_score":0.586504340171814},{"text":"Yeah. I will. I think I have three kids that may or may not want some attention.","start_word":2481,"end_word":2497,"sentiment":"neutral","sentiment_score":0.0664524957537651},{"text":"Love it. Love it. Alright. Too easy.","start_word":2498,"end_word":2504,"sentiment":"positive","sentiment_score":0.5237720012664795},{"text":"Well, take care of yourself, and I will chat to you soon.","start_word":2505,"end_word":2516,"sentiment":"neutral","sentiment_score":0.3113499581813812},{"text":"You do. Thanks then. See you, Larissa.","start_word":2517,"end_word":2523,"sentiment":"positive","sentiment_score":0.4378190040588379},{"text":"Bye. Bye. Bye bye.","start_word":2524,"end_word":2527,"sentiment":"neutral","sentiment_score":0.17118440568447113}],"average":{"sentiment":"neutral","sentiment_score":0.07983176672019049}}}}