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May I have your full address, please, for me to check? O zero. 19? Okay. Is it okay if I put you on hold? Let me just check the address. Let me just repeat. It's Unit 40819 Meredith Street, Bankstown, NSW 2200. Okay. Okay. Unit 408 Mhmm. Nineteen yeah. Bankstown NSW 2200. Okay. Hang on. Hello? Yes. So thank you for waiting. Upon checking the address, yeah, it's available under Supa Network. So have you tried to visit our website or not yet? Yeah. Our orders is via website. It's airtow.net.au. Actually, if you sign up under twelve months, six months, or twenty four months, we do offer a free router, which is you will need to purchase a new one. And we also have a six months 15% discount and a first month free. Mhmm. So for the mhmm. Our cheapest one for the plan speed is Supa FiberBoost, which is Supa 25 MBPS. It's $69.95. But for the six months, if you're under contract, it's $59.45 only. That's 15% discount. We do have the Ultrafast one, which is 1,000 MBPS. It's $120.95 per month. Yeah. And just yeah. And please also note that if ever you'll if ever you proceed with the contract, which is twelve or six or twenty four month contract and canceling within the contract term within the contract term, we do have cancellation fee, which is $120 plus GST, unlike with no contract because we do have offer no contract also, which has a connection fee only. Mhmm. Mhmm. Okay. Mhmm. Okay. Do you want me to email you instead? Mhmm. Thank you. Okay. I see. Or can I get your email also? Mhmm. Yeah. What is your e? E f f. Mhmm. Mhmm. Sorry. Can I get that again? E f f. Mhmm. Mhmm. Okay. I see. Okay. Yeah. Actually, I can also send it via SMS instead for easier communication. Yeah. I'll send you the link if you decide to sign up. Then if you have any questions, just give me a callback then. Mhmm. Okay. Thank you. Yeah. This number. Okay. 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Good afternoon. This is Maureen. Yeah. Mhmm.\n\nOkay. So you'd you already have an existing account with us, Ertel? Mhmm. Okay. So you're trying to sign up with us?\n\nGetting an Internet? Okay. May I have your full address, please, for me to check? O zero. 19?\n\nOkay. Is it okay if I put you on hold? Let me just check the address. Let me just repeat. It's Unit 40819 Meredith Street, Bankstown, NSW 2200.\n\nOkay. Okay. Unit 408 Mhmm. Nineteen yeah. Bankstown NSW 2200.\n\nOkay. Hang on. Hello? Yes. So thank you for waiting.\n\nUpon checking the address, yeah, it's available under Supa Network. So have you tried to visit our website or not yet? Yeah. Our orders is via website. It's airtow.net.au.\n\nActually, if you sign up under twelve months, six months, or twenty four months, we do offer a free router, which is you will need to purchase a new one. And we also have a six months 15% discount and a first month free. Mhmm. So for the mhmm. Our cheapest one for the plan speed is Supa FiberBoost, which is Supa 25 MBPS.\n\nIt's $69.95. But for the six months, if you're under contract, it's $59.45 only. That's 15% discount. We do have the Ultrafast one, which is 1,000 MBPS. It's $120.95 per month.\n\nYeah. And just yeah. And please also note that if ever you'll if ever you proceed with the contract, which is twelve or six or twenty four month contract and canceling within the contract term within the contract term, we do have cancellation fee, which is $120 plus GST, unlike with no contract because we do have offer no contract also, which has a connection fee only. Mhmm. Mhmm.\n\nOkay. Mhmm. Okay. Do you want me to email you instead? Mhmm.\n\nThank you. Okay. I see. Or can I get your email also? Mhmm.\n\nYeah. What is your e? E f f. Mhmm. Mhmm.\n\nSorry. Can I get that again? E f f. Mhmm. Mhmm.\n\nOkay. I see. Okay. Yeah. Actually, I can also send it via SMS instead for easier communication.\n\nYeah. I'll send you the link if you decide to sign up. Then if you have any questions, just give me a callback then. Mhmm. Okay.\n\nThank you. Yeah. This number. Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.68,"sentiment":"neutral","sentiment_score":0.184723362326622},{"text":"Good afternoon.","start":1.68,"end":2.5,"sentiment":"positive","sentiment_score":0.4109065532684326},{"text":"This is Maureen.","start":2.56,"end":3.46,"sentiment":"neutral","sentiment_score":0.3101098636786143},{"text":"Yeah.","start":4.56,"end":5.06,"sentiment":"neutral","sentiment_score":0.16021448373794556},{"text":"Mhmm.","start":10.32,"end":10.82,"sentiment":"neutral","sentiment_score":-0.010665672831237316}],"sentiment":"neutral","sentiment_score":0.2608018588507548,"num_words":8,"start":1.1999999,"end":10.82},{"sentences":[{"text":"Okay.","start":16.695,"end":17.195,"sentiment":"neutral","sentiment_score":-0.004473905079066753},{"text":"So you'd you already have an existing account with us, 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zero.","start":46.165,"end":46.825,"sentiment":"neutral","sentiment_score":0.013831446878612041},{"text":"19?","start":48.485,"end":48.985,"sentiment":"neutral","sentiment_score":0.005541751626878977}],"sentiment":"neutral","sentiment_score":0.028458206526314218,"num_words":18,"start":39.03,"end":48.985},{"sentences":[{"text":"Okay.","start":52.885002,"end":53.385002,"sentiment":"neutral","sentiment_score":0.02050025202333927},{"text":"Is it okay if I put you on hold?","start":53.685,"end":55.285004,"sentiment":"neutral","sentiment_score":-0.011168293861879243},{"text":"Let me just check the address.","start":55.285004,"end":56.825,"sentiment":"neutral","sentiment_score":-0.01823817876478036},{"text":"Let me just repeat.","start":60.72,"end":61.68,"sentiment":"neutral","sentiment_score":-0.002304469933733344},{"text":"It's Unit 40819 Meredith Street, Bankstown, NSW 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Network.","start":134.56499,"end":138.665,"sentiment":"neutral","sentiment_score":0.15008665770292282},{"text":"So have you tried to visit our website or not yet?","start":139.36499,"end":144.58499,"sentiment":"neutral","sentiment_score":-0.00039681064134294337},{"text":"Yeah.","start":148.99,"end":149.49,"sentiment":"neutral","sentiment_score":0.021426821127533913},{"text":"Our orders is via website.","start":149.79,"end":152.45,"sentiment":"neutral","sentiment_score":0.018752897530794142},{"text":"It's airtow.net.au.","start":152.59,"end":155.41,"sentiment":"neutral","sentiment_score":0.03136667888611555}],"sentiment":"neutral","sentiment_score":0.05773883884579971,"num_words":29,"start":134.56499,"end":155.41},{"sentences":[{"text":"Actually, if you sign up under twelve months, six months, or twenty four months, we do offer a free router, which is you will need to purchase a new one.","start":167.015,"end":179.66,"sentiment":"neutral","sentiment_score":0.15080003576974074},{"text":"And we also have a six months 15% discount and a first month free.","start":180.12,"end":186.3,"sentiment":"neutral","sentiment_score":0.2924003547855786},{"text":"Mhmm.","start":196.865,"end":197.025,"sentiment":"neutral","sentiment_score":0.030581943690776825},{"text":"So for the mhmm.","start":197.025,"end":198.565,"sentiment":"neutral","sentiment_score":0.11110397800803185},{"text":"Our cheapest one for the plan speed is Supa FiberBoost, which is Supa 25 MBPS.","start":198.88,"end":206.02,"sentiment":"neutral","sentiment_score":0.25195699532826743}],"sentiment":"neutral","sentiment_score":0.20112435665214434,"num_words":64,"start":167.015,"end":206.02},{"sentences":[{"text":"It's $69.95.","start":206.96,"end":210.34,"sentiment":"neutral","sentiment_score":0.15120140463113785},{"text":"But for the six months, if you're under contract, it's $59.45 only.","start":211.295,"end":218.415,"sentiment":"neutral","sentiment_score":0.06234912574291229},{"text":"That's 15% discount.","start":218.415,"end":220.115,"sentiment":"neutral","sentiment_score":0.2398352324962616},{"text":"We do have the Ultrafast one, which is 1,000 MBPS.","start":228.25,"end":233.23001,"sentiment":"neutral","sentiment_score":0.17685802280902863},{"text":"It's $120.95 per month.","start":233.93001,"end":237.47,"sentiment":"neutral","sentiment_score":0.1235137190669775}],"sentiment":"neutral","sentiment_score":0.1300881651620711,"num_words":31,"start":206.96,"end":237.47},{"sentences":[{"text":"Yeah.","start":243.985,"end":244.485,"sentiment":"neutral","sentiment_score":0.06534639000892639},{"text":"And just yeah.","start":244.625,"end":248.24501,"sentiment":"neutral","sentiment_score":0.03219485407074293},{"text":"And please also note that if ever you'll if ever you proceed with the contract, which is twelve or six or twenty four month contract and canceling within the contract term within the contract term, we do have cancellation fee, which is $120 plus GST, unlike with no contract because we do have offer no contract also, which has a connection fee only.","start":248.705,"end":279.93,"sentiment":"neutral","sentiment_score":-0.14876289594741093},{"text":"Mhmm.","start":289.43,"end":289.59,"sentiment":"neutral","sentiment_score":-0.19086650013923645},{"text":"Mhmm.","start":289.59,"end":290.025,"sentiment":"neutral","sentiment_score":-0.13661354780197144}],"sentiment":"neutral","sentiment_score":-0.13822625420879628,"num_words":69,"start":243.985,"end":290.025},{"sentences":[{"text":"Okay.","start":299.225,"end":299.725,"sentiment":"neutral","sentiment_score":-0.003584359772503376},{"text":"Mhmm.","start":300.905,"end":301.405,"sentiment":"neutral","sentiment_score":-0.007240672595798969},{"text":"Okay.","start":308.92,"end":309.42,"sentiment":"neutral","sentiment_score":0.009847385808825493},{"text":"Do you want me to email you 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Good afternoon. Actually, I'm wanting to take Wi Fi. So, like, how do I take the Wi Fi? Like, I don't know. I'm, like, completely new, so I'm waiting to take it's connected to. So, like, how do I get the whole thing? Like, what are the packages do you have? Like yeah. Yeah. Yep. It's 40819 Meredith Street. Meredith Street, Bankstown. Yeah. Sorry? Can you say it once again? Four zero eight. Yep. 19 Meriden Street. Yeah. Yep. Yep. Sir, did I visit your website? Yeah. Yeah. Yeah. I have seen those. So I don't know the whole thing. Like, do I have to buy a modem or something, or you guys include the modem with it? Yeah. Alright. Like, can I know the what's the lowest price amount you guys provide? Like, that's Like, if you have a bit higher than that, like Everything is in the that website. Right? Report taking yeah. Go ahead. Like, you know, I have been to the website, but I got confusing the website. So that's why I'm just asking you. Just whatever you say, just could you just mail me or I'm just gonna ask you once again. So if I go for contract, it's better if you can mail me, like, if it's possible is it possible? Or, like, text me this number, maybe? Yeah. That's gonna be great. Or you can text me here in phone number too. I'm fine. Yeah. It's e s s a h a v t a n a j @gmail.com. E s s a h c a n a j a a c a n a j @theradargmail.com. Can you say the prices of including the router and without the router? Yes. Yes. Yes. Sure. Alright. Or I can text you the number. Right? Okay. Fine. Great. Thank you. Yep. 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Good afternoon. Actually, I'm wanting to take Wi Fi. So, like, how do I take the Wi Fi? Like, I don't know.\n\nI'm, like, completely new, so I'm waiting to take it's connected to. So, like, how do I get the whole thing? Like, what are the packages do you have? Like yeah. Yeah.\n\nYep. It's 40819 Meredith Street. Meredith Street, Bankstown. Yeah. Sorry?\n\nCan you say it once again? Four zero eight. Yep. 19 Meriden Street. Yeah.\n\nYep. Yep. Sir, did I visit your website? Yeah. Yeah.\n\nYeah. I have seen those. So I don't know the whole thing. Like, do I have to buy a modem or something, or you guys include the modem with it? Yeah.\n\nAlright. Like, can I know the what's the lowest price amount you guys provide? Like, that's Like, if you have a bit higher than that, like Everything is in the that website. Right? Report taking yeah.\n\nGo ahead. Like, you know, I have been to the website, but I got confusing the website. So that's why I'm just asking you. Just whatever you say, just could you just mail me or I'm just gonna ask you once again. So if I go for contract, it's better if you can mail me, like, if it's possible is it possible?\n\nOr, like, text me this number, maybe? Yeah. That's gonna be great. Or you can text me here in phone number too. I'm fine.\n\nYeah. It's e s s a h a v t a n a j @gmail.com. E s s a h c a n a j a a c a n a j @theradargmail.com. Can you say the prices of including the router and without the router? Yes.\n\nYes. Yes. Sure. Alright. Or I can text you the number.\n\nRight? Okay. Fine. Great. Thank you.\n\nYep. 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possible?","start":298.41498,"end":305.31497,"sentiment":"neutral","sentiment_score":0.007492993422783911}],"sentiment":"neutral","sentiment_score":-0.1069543114638016,"num_words":62,"start":246.165,"end":305.31497},{"sentences":[{"text":"Or, like, text me this number, maybe?","start":305.43,"end":307.61,"sentiment":"neutral","sentiment_score":0.010592332375901086},{"text":"Yeah.","start":313.27,"end":313.77,"sentiment":"neutral","sentiment_score":0.22521594166755676},{"text":"That's gonna be great.","start":313.91,"end":315.21,"sentiment":"positive","sentiment_score":0.4912414252758026},{"text":"Or you can text me here in phone number too.","start":315.35,"end":319.03,"sentiment":"neutral","sentiment_score":0.25404881983995437},{"text":"I'm fine.","start":319.03,"end":319.77,"sentiment":"neutral","sentiment_score":0.2969678193330765}],"sentiment":"neutral","sentiment_score":0.22494799193615714,"num_words":24,"start":305.43,"end":319.77},{"sentences":[{"text":"Yeah.","start":326.065,"end":326.565,"sentiment":"neutral","sentiment_score":0.021599452942609787},{"text":"It's e s s a h a v t a n a j @gmail.com.","start":330.705,"end":347.21,"sentiment":"neutral","sentiment_score":0.006557468873714762},{"text":"E s s a h c a n a j a a c a n a j @theradargmail.com.","start":356.295,"end":369.13,"sentiment":"neutral","sentiment_score":0.0031202119102494586},{"text":"Can you say the prices of including the router and without the 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you.","start":409.0129,"end":409.75293,"sentiment":"positive","sentiment_score":0.6106300055980682}],"sentiment":"positive","sentiment_score":0.4288632745544116,"num_words":6,"start":404.6129,"end":409.75293},{"sentences":[{"text":"Yep.","start":411.49292,"end":411.8929,"sentiment":"neutral","sentiment_score":0.10200321674346924},{"text":"Bye.","start":411.8929,"end":412.3929,"sentiment":"neutral","sentiment_score":-0.0927923023700714}],"sentiment":"neutral","sentiment_score":0.0046054571866989205,"num_words":2,"start":411.49292,"end":412.3929}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is\n\nChannel 1: Hi.\n\nChannel 0: Maureen.\n\nChannel 1: Good afternoon.\n\nChannel 0: Yeah.\n\nChannel 1: Actually, I'm wanting to take Wi Fi.\n\nChannel 0: Mhmm.\n\nChannel 1: So, like, how do I take the Wi Fi? Like, I don't know.\n\nChannel 0: Okay. So you'd you already have an existing account with us, Ertel?\n\nChannel 1: I'm, like, completely new, so I'm waiting to take it's connected to.\n\nChannel 0: Mhmm.\n\nChannel 1: So, like, how do I get the whole thing? Like, what are the packages do you have?\n\nChannel 0: Okay. So\n\nChannel 1: Like\n\nChannel 0: you're trying to sign up with us?\n\nChannel 1: yeah. Yeah.\n\nChannel 0: Getting an Internet? Okay. May I have your full address, please, for me to\n\nChannel 1: Yep.\n\nChannel 0: check?\n\nChannel 1: It's 40819 Meredith\n\nChannel 0: O zero.\n\nChannel 1: Street.\n\nChannel 0: 19?\n\nChannel 1: Meredith Street, Bankstown.\n\nChannel 0: Okay. Is it okay if I put you on hold? Let me just check the address. Let me just repeat. It's Unit 40819\n\nChannel 1: Yeah.\n\nChannel 0: Meredith Street, Bankstown, NSW 2200.\n\nChannel 1: Sorry?\n\nChannel 0: Okay.\n\nChannel 1: Can you say it once again?\n\nChannel 0: Okay. Unit 408\n\nChannel 1: Four zero eight. Yep.\n\nChannel 0: Mhmm.\n\nChannel 1: 19\n\nChannel 0: Nineteen\n\nChannel 1: Meriden Street.\n\nChannel 0: yeah. Bankstown NSW 2200.\n\nChannel 1: Yeah. Yep.\n\nChannel 0: Okay. Hang on. Hello?\n\nChannel 1: Yep.\n\nChannel 0: Yes. So thank you for waiting. Upon checking the address, yeah, it's available under Supa Network. So have you tried to visit our website or not yet?\n\nChannel 1: Sir, did I visit your website? Yeah.\n\nChannel 0: Yeah. Our\n\nChannel 1: Yeah.\n\nChannel 0: orders is via website. It's airtow.net.au.\n\nChannel 1: Yeah. I have seen those. So I don't know the whole thing. Like, do I have to buy a modem or something, or you guys include the modem with it?\n\nChannel 0: Actually, if you sign up under twelve months, six months, or twenty four months, we do offer a free router, which\n\nChannel 1: Yeah.\n\nChannel 0: is you will need to purchase a new one. And we also have a six months 15% discount and a first month free.\n\nChannel 1: Alright. Like, can I know the what's the lowest price amount you guys provide? Like,\n\nChannel 0: Mhmm. So\n\nChannel 1: that's\n\nChannel 0: for the mhmm. Our cheapest one for the plan speed is Supa FiberBoost, which is Supa 25 MBPS. It's $69.95. But for the six months, if you're under contract, it's $59.45 only. That's 15% discount.\n\nChannel 1: Like, if you have a bit higher than that, like\n\nChannel 0: We do have the Ultrafast one, which is 1,000 MBPS. It's $120.95 per month.\n\nChannel 1: Everything is in the that website. Right?\n\nChannel 0: Yeah. And\n\nChannel 1: Report\n\nChannel 0: just\n\nChannel 1: taking yeah. Go ahead.\n\nChannel 0: yeah. And please also note that if ever you'll if ever you proceed with the contract, which is twelve or six or twenty four month contract and canceling within the contract term within the contract term, we do have cancellation fee, which is $120 plus GST, unlike with no contract because we do have offer no contract also, which has a connection fee only.\n\nChannel 1: Like, you know, I have been to the website, but I got confusing the website. So\n\nChannel 0: Mhmm. Mhmm.\n\nChannel 1: that's why I'm just asking you. Just whatever you say, just could you just mail me or I'm just gonna ask you once again. So if I go for\n\nChannel 0: Okay.\n\nChannel 1: contract,\n\nChannel 0: Mhmm.\n\nChannel 1: it's better if you can mail me, like, if it's possible is it possible? Or, like, text me this number, maybe?\n\nChannel 0: Okay. Do you want me to email you instead?\n\nChannel 1: Yeah. That's gonna be great. Or\n\nChannel 0: Mhmm.\n\nChannel 1: you can text me\n\nChannel 0: Thank\n\nChannel 1: here in phone number too. I'm fine.\n\nChannel 0: you. Okay. I see. Or can I get your email also?\n\nChannel 1: Yeah.\n\nChannel 0: Mhmm. Yeah. What is your\n\nChannel 1: It's\n\nChannel 0: e?\n\nChannel 1: e s s a h\n\nChannel 0: E f f. Mhmm.\n\nChannel 1: a v t a n a j\n\nChannel 0: Mhmm.\n\nChannel 1: @gmail.com.\n\nChannel 0: Sorry. Can I get that again?\n\nChannel 1: E s s a h c a n\n\nChannel 0: E\n\nChannel 1: a\n\nChannel 0: f\n\nChannel 1: j\n\nChannel 0: f.\n\nChannel 1: a\n\nChannel 0: Mhmm.\n\nChannel 1: a c a n a j\n\nChannel 0: Mhmm.\n\nChannel 1: @theradargmail.com.\n\nChannel 0: Okay. I see. Okay.\n\nChannel 1: Can you say the prices of including the router and without the router?\n\nChannel 0: Yeah. Actually, I can also send it via SMS instead for easier communication.\n\nChannel 1: Yes. Yes.\n\nChannel 0: Yeah. I'll send you the link if you decide to sign up. Then if you have any questions, just give me a callback then.\n\nChannel 1: Yes. Sure.\n\nChannel 0: Mhmm.\n\nChannel 1: Alright. Or I\n\nChannel 0: Okay.\n\nChannel 1: can text you the\n\nChannel 0: Thank\n\nChannel 1: number.\n\nChannel 0: you.\n\nChannel 1: Right?\n\nChannel 0: Yeah. This number.\n\nChannel 1: Okay. Fine. Great. Thank you.\n\nChannel 0: Okay. Bye.\n\nChannel 1: Yep. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.68,"sentiment":"neutral","sentiment_score":0.184723362326622},{"text":"Good afternoon.","start":1.68,"end":2.5,"sentiment":"positive","sentiment_score":0.4109065532684326},{"text":"This is","start":2.56,"end":2.96,"sentiment":"neutral","sentiment_score":0.295076921582222}],"sentiment":"neutral","sentiment_score":0.31933806240558626,"channel":0,"num_words":5,"start":1.1999999,"end":2.96},{"sentences":[{"text":"Hi.","start":2.8799999,"end":3.28,"sentiment":"positive","sentiment_score":0.4111829698085785}],"sentiment":"positive","sentiment_score":0.4111829698085785,"channel":1,"num_words":1,"start":2.8799999,"end":3.28},{"sentences":[{"text":"Maureen.","start":2.96,"end":3.46,"sentiment":"positive","sentiment_score":0.3401757478713989}],"sentiment":"positive","sentiment_score":0.3401757478713989,"channel":0,"num_words":1,"start":2.96,"end":3.46},{"sentences":[{"text":"Good 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us?","start":36.07,"end":38.09,"sentiment":"neutral","sentiment_score":-0.0005314926217709268}],"sentiment":"neutral","sentiment_score":-0.0005314926217709268,"channel":0,"num_words":7,"start":36.07,"end":38.09},{"sentences":[{"text":"yeah.","start":38.47,"end":38.79,"sentiment":"neutral","sentiment_score":0.009003453887999058},{"text":"Yeah.","start":38.79,"end":39.29,"sentiment":"neutral","sentiment_score":0.018732186406850815}],"sentiment":"neutral","sentiment_score":0.013867820147424936,"channel":1,"num_words":2,"start":38.47,"end":39.29},{"sentences":[{"text":"Getting an Internet?","start":39.03,"end":40.010002,"sentiment":"neutral","sentiment_score":0.015216703216234842},{"text":"Okay.","start":40.15,"end":40.65,"sentiment":"neutral","sentiment_score":0.029096629470586777},{"text":"May I have your full address, please, for me to","start":40.71,"end":43.03,"sentiment":"neutral","sentiment_score":0.03892945647239685}],"sentiment":"neutral","sentiment_score":0.0331458074173757,"channel":0,"num_words":14,"start":39.03,"end":43.03},{"sentences":[{"text":"Yep.","start":42.915,"end":43.415,"sentiment":"neutral","sentiment_score":0.015100307762622832}],"sentiment":"neutral","sentiment_score":0.015100307762622832,"channel":1,"num_words":1,"start":42.915,"end":43.415},{"sentences":[{"text":"check?","start":43.03,"end":43.365,"sentiment":"neutral","sentiment_score":0.015001768246293068}],"sentiment":"neutral","sentiment_score":0.015001768246293068,"channel":0,"num_words":1,"start":43.03,"end":43.365},{"sentences":[{"text":"It's 40819 Meredith","start":43.875,"end":46.614998,"sentiment":"neutral","sentiment_score":0.009125997157146534}],"sentiment":"neutral","sentiment_score":0.009125997157146534,"channel":1,"num_words":3,"start":43.875,"end":46.614998},{"sentences":[{"text":"O zero.","start":46.165,"end":46.825,"sentiment":"neutral","sentiment_score":0.013831446878612041}],"sentiment":"neutral","sentiment_score":0.013831446878612041,"channel":0,"num_words":2,"start":46.165,"end":46.825},{"sentences":[{"text":"Street.","start":46.675,"end":47.175,"sentiment":"neutral","sentiment_score":0.006878132466226816}],"sentiment":"neutral","sentiment_score":0.006878132466226816,"channel":1,"num_words":1,"start":46.675,"end":47.175},{"sentences":[{"text":"19?","start":48.485,"end":48.985,"sentiment":"neutral","sentiment_score":0.005541751626878977}],"sentiment":"neutral","sentiment_score":0.005541751626878977,"channel":0,"num_words":1,"start":48.485,"end":48.985},{"sentences":[{"text":"Meredith Street, Bankstown.","start":49.715,"end":51.095,"sentiment":"neutral","sentiment_score":0.005966918698201577}],"sentiment":"neutral","sentiment_score":0.005966918698201577,"channel":1,"num_words":3,"start":49.715,"end":51.095},{"sentences":[{"text":"Okay.","start":52.885002,"end":53.385002,"sentiment":"neutral","sentiment_score":0.02050025202333927},{"text":"Is it okay if I put you on hold?","start":53.685,"end":55.285004,"sentiment":"neutral","sentiment_score":-0.011168293861879243},{"text":"Let me just check the address.","start":55.285004,"end":56.825,"sentiment":"neutral","sentiment_score":-0.01823817876478036},{"text":"Let me just repeat.","start":60.72,"end":61.68,"sentiment":"neutral","sentiment_score":-0.002304469933733344},{"text":"It's Unit 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you.","start":409.0129,"end":409.75293,"sentiment":"positive","sentiment_score":0.6106300055980682}],"sentiment":"positive","sentiment_score":0.4930166006088257,"channel":1,"num_words":5,"start":407.81293,"end":409.75293},{"sentences":[{"text":"Okay.","start":410.315,"end":410.79498,"sentiment":"neutral","sentiment_score":0.17801736295223236},{"text":"Bye.","start":410.79498,"end":411.29498,"sentiment":"neutral","sentiment_score":0.12796485424041748}],"sentiment":"neutral","sentiment_score":0.15299110859632492,"channel":0,"num_words":2,"start":410.315,"end":411.29498},{"sentences":[{"text":"Yep.","start":411.49292,"end":411.8929,"sentiment":"neutral","sentiment_score":0.10200321674346924},{"text":"Bye.","start":411.8929,"end":412.3929,"sentiment":"neutral","sentiment_score":-0.0927923023700714}],"sentiment":"neutral","sentiment_score":0.0046054571866989205,"channel":1,"num_words":2,"start":411.49292,"end":412.3929}]},"summary":{"result":"success","short":"The customer is trying to sign up for Wi Fi and is confused about the packages and pricing. The agent explains that the customer can sign up under 12 months or 24 months and offers a free router with a discount. The agent also suggests a cheaper plan for Supa FiberBoost and sends a link for the customer to text with their information."},"intents":{"segments":[{"text":"Actually, I'm wanting to take Wi Fi. Mhmm.","start_word":10,"end_word":17,"intents":[{"intent":"Take wi fi","confidence_score":0.55651826}]},{"text":"So you'd you already have an existing account with us, Ertel?","start_word":32,"end_word":42,"intents":[{"intent":"Inform about current account","confidence_score":0.000009608331}]},{"text":"May I have your full address, please, for me to Yep. check?","start_word":89,"end_word":100,"intents":[{"intent":"Provide full address","confidence_score":0.04052574}]},{"text":"So thank you for waiting. Upon checking the address, yeah, it's available under Supa Network. So have you tried to visit our website or not yet?","start_word":172,"end_word":197,"intents":[{"intent":"Confirm availability","confidence_score":0.0035613393}]},{"text":"So have you tried to visit our website or not yet?","start_word":187,"end_word":197,"intents":[{"intent":"Request website visit","confidence_score":0.03633027}]},{"text":"So have you tried to visit our website or not yet? Sir, did I visit your website? Yeah. Yeah.","start_word":187,"end_word":205,"intents":[{"intent":"Inquire about website","confidence_score":0.010111308}]},{"text":"Like, can I know the what's the lowest price amount you guys provide? Like, Mhmm.","start_word":290,"end_word":304,"intents":[{"intent":"Inquire about router cost","confidence_score":0.005204956},{"intent":"Provide price information","confidence_score":0.0111642275}]},{"text":"Our cheapest one for the plan speed is Supa FiberBoost, which is Supa 25 MBPS. It's $69.95.","start_word":310,"end_word":326,"intents":[{"intent":"Specify service type","confidence_score":0.00006898648}]},{"text":"And please also note that if ever you'll if ever you proceed with the contract, which is twelve or six or twenty four month contract and canceling within the contract term within the contract term, we do have cancellation fee, which is $120 plus GST, unlike with no contract because we do have offer no contract also, which has a connection fee only.","start_word":382,"end_word":444,"intents":[{"intent":"Inquire about contract duration","confidence_score":0.03351198}]},{"text":"Like, you know, I have been to the website, but I got confusing the website. So Mhmm.","start_word":445,"end_word":461,"intents":[{"intent":"Clarify website confusion","confidence_score":0.18539746}]},{"text":"What is your It's e?","start_word":558,"end_word":562,"intents":[{"intent":"Get information","confidence_score":0.00012390233}]},{"text":"I'll send you the link if you decide to sign up. Then if you have any questions, just give me a callback then. Yes.","start_word":643,"end_word":666,"intents":[{"intent":"Send link","confidence_score":0.6084486}]},{"text":"I'll send you the link if you decide to sign up. Then if you have any questions, just give me a callback then. Yes. Sure.","start_word":643,"end_word":667,"intents":[{"intent":"Receive callback","confidence_score":0.08433931}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.184723362326622},{"text":"Good afternoon. This is Hi. Maureen. Good afternoon.","start_word":1,"end_word":8,"sentiment":"positive","sentiment_score":0.365305095911026},{"text":"Yeah. Actually, I'm wanting to take Wi Fi. Mhmm. So, like, how do I take the Wi Fi? Like, I don't know. Okay. So you'd you already have an existing account with us, Ertel? I'm, like, completely new, so I'm waiting to take it's connected to. Mhmm. So, like, how do I get the whole thing? Like, what are the packages do you have? Okay. So Like you're trying to sign up with us? yeah. Yeah. Getting an Internet? Okay. May I have your full address, please, for me to Yep. check? It's 40819 Meredith O zero. Street. 19? Meredith Street, Bankstown. Okay. Is it okay if I put you on hold? Let me just check the address. Let me just repeat. It's Unit 40819 Yeah. Meredith Street, Bankstown, NSW 2200. Sorry? Okay. Can you say it once again? Okay. Unit 408 Four zero eight. Yep. Mhmm. 19 Nineteen Meriden Street. yeah. Bankstown NSW 2200. Yeah. Yep. Okay. Hang on. Hello? Yep. Yes.","start_word":9,"end_word":171,"sentiment":"neutral","sentiment_score":-0.0007687863544560969},{"text":"So thank you for waiting.","start_word":172,"end_word":176,"sentiment":"positive","sentiment_score":0.3527859151363373},{"text":"Upon checking the address, yeah, it's available under Supa Network. So have you tried to visit our website or not yet? Sir, did I visit your website? Yeah. Yeah. Our Yeah. orders is via website. It's airtow.net.au. Yeah. I have seen those. So I don't know the whole thing. Like, do I have to buy a modem or something, or you guys include the modem with it? Actually, if you sign up under twelve months, six months, or twenty four months, we do offer a free router, which Yeah. is you will need to purchase a new one. And we also have a six months 15% discount and a first month free. Alright. Like, can I know the what's the lowest price amount you guys provide? Like, Mhmm. So that's for the mhmm. Our cheapest one for the plan speed is Supa FiberBoost, which is Supa 25 MBPS. It's $69.95. But for the six months, if you're under contract, it's $59.45 only. That's 15% discount. Like, if you have a bit higher than that, like We do have the Ultrafast one, which is 1,000 MBPS. It's $120.95 per month. Everything is in the that website. Right? Yeah. And Report just taking yeah. Go ahead. yeah. And please also note that if ever you'll if ever you proceed with the contract, which is twelve or six or twenty four month contract and canceling within the contract term within the contract term, we do have cancellation fee, which is $120 plus GST, unlike with no contract because we do have offer no contract also, which has a connection fee only.","start_word":177,"end_word":444,"sentiment":"neutral","sentiment_score":0.043128522196367605},{"text":"Like, you know, I have been to the website, but I got confusing the website.","start_word":445,"end_word":459,"sentiment":"negative","sentiment_score":-0.3565329909324646},{"text":"So Mhmm. Mhmm. that's why I'm just asking you. Just whatever you say, just could you just mail me or I'm just gonna ask you once again. So if I go for Okay. contract, Mhmm. it's better if you can mail me, like, if it's possible is it possible? Or, like, text me this number, maybe? Okay. Do you want me to email you instead? Yeah.","start_word":460,"end_word":525,"sentiment":"neutral","sentiment_score":-0.018879892622036012},{"text":"That's gonna be great.","start_word":526,"end_word":529,"sentiment":"positive","sentiment_score":0.47680824995040894},{"text":"Or Mhmm. you can text me Thank here in phone number too. I'm fine. you. Okay. I see. Or can I get your email also? Yeah. Mhmm. Yeah. What is your It's e? e s s a h E f f. Mhmm. a v t a n a j Mhmm. @gmail.com. Sorry. Can I get that again? E s s a h c a n E a f j f. a Mhmm. a c a n a j Mhmm. @theradargmail.com. Okay. I see. Okay. Can you say the prices of including the router and without the router? Yeah. Actually, I can also send it via SMS instead for easier communication. Yes. Yes. Yeah. I'll send you the link if you decide to sign up. Then if you have any questions, just give me a callback then. Yes. Sure. Mhmm. Alright. Or I Okay. can text you the Thank number. you. Right? Yeah. This number. Okay.","start_word":530,"end_word":684,"sentiment":"neutral","sentiment_score":0.07505223155021667},{"text":"Fine. Great. Thank you.","start_word":685,"end_word":688,"sentiment":"positive","sentiment_score":0.551751434803009},{"text":"Okay. Bye. Yep. Bye.","start_word":689,"end_word":692,"sentiment":"neutral","sentiment_score":0.1493932697921991}],"average":{"sentiment":"neutral","sentiment_score":0.03934418834090447}}}}