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Robin. Right? Hey, Robin. It's Ross with Tech Home.\n\nHow are you, man? That's great. Robin, actually, just getting back to you regarding your inquiry for Ubiquiti product. Key Keystone wall plate. You made an inquiry you made an inquiry for Ubiquiti Keystone wall plate.\n\nCorrect? Yeah. So just confirming your inquiry. Yeah. So we got you were looking for Keystone two products.\n\nRight? Yeah. So we got, both in stock, and the price is $39.56 for per unit. Per unit. Yep.\n\nUh-huh. Yep. And shipping cost is 15 for a standard delivery. Sure. I'll let me confirm your details.\n\nThis is the best address to be delivered to? 4 Anderson Street, Surrey Hills, Victoria. Perfect. And the email is zy951159@hotmail.com. Alright.\n\nGot no worries. We'll share an invoice on your email once paid. So we'll place an order and will be delivered within one to two business days. It can be tomorrow, hopefully, or maybe Monday. Okay.\n\nAlright. No worries. We'll send it to you. Yep. 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You just called me.\n\nChannel 0: Robin. Right?\n\nChannel 1: Yeah. Robin.\n\nChannel 0: Hey, Robin. It's Ross with Tech Home. How are you, man?\n\nChannel 1: Okay.\n\nChannel 0: That's great. Robin, actually, just getting back to you regarding your inquiry for Ubiquiti product. Key Keystone wall plate. You\n\nChannel 1: What's that?\n\nChannel 0: made\n\nChannel 1: Sorry.\n\nChannel 0: an inquiry you made an inquiry for Ubiquiti Keystone wall plate. Correct?\n\nChannel 1: Oh, yes. Yes. Yeah.\n\nChannel 0: Yeah. So just confirming your inquiry.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: So we got you were looking for Keystone two products. Right?\n\nChannel 1: Yeah. Two and four, I think.\n\nChannel 0: Yeah. So we got, both in stock, and the price is $39.56 for per unit.\n\nChannel 1: Yeah. Proper unit. Yeah. Yeah.\n\nChannel 0: Per\n\nChannel 1: The\n\nChannel 0: unit.\n\nChannel 1: the\n\nChannel 0: Yep.\n\nChannel 1: the pack with with four.\n\nChannel 0: Uh-huh.\n\nChannel 1: Right?\n\nChannel 0: Yep.\n\nChannel 1: Okay.\n\nChannel 0: And shipping cost is 15 for a standard delivery.\n\nChannel 1: Okay. So you're gonna send me a email and a a private? Or?\n\nChannel 0: Sure. I'll let me confirm your details.\n\nChannel 1: Yes.\n\nChannel 0: This is the best address to be delivered to? 4 Anderson Street, Surrey Hills, Victoria.\n\nChannel 1: Yeah. That's fine.\n\nChannel 0: Perfect. And the email is zy951159@hotmail.com.\n\nChannel 1: That's right.\n\nChannel 0: Alright. Got no worries. We'll share an invoice on your email once paid. So we'll place an order and will be\n\nChannel 1: Mhmm.\n\nChannel 0: delivered within one to two business days.\n\nChannel 1: Okay. So it's roughly going to come next week?\n\nChannel 0: It can be tomorrow, hopefully,\n\nChannel 1: Oh,\n\nChannel 0: or\n\nChannel 1: okay.\n\nChannel 0: maybe Monday.\n\nChannel 1: Great. Okay. That's good. That's that's okay. Yeah.\n\nOkay. Yeah. Right. Yeah.\n\nChannel 0: Okay.\n\nChannel 1: Just send me the the email, and I make the payment.\n\nChannel 0: Alright. No worries. We'll send it to you.\n\nChannel 1: Alright. Thank you. Bye.\n\nChannel 0: Yep. 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you.","start":133.25287,"end":133.99287,"sentiment":"positive","sentiment_score":0.4042024165391922},{"text":"Bye.","start":134.05287,"end":134.55287,"sentiment":"neutral","sentiment_score":0.23206394910812375}],"sentiment":"neutral","sentiment_score":0.31953269615769386,"channel":1,"num_words":4,"start":132.69287,"end":134.55287},{"sentences":[{"text":"Yep.","start":134.715,"end":135.215,"sentiment":"neutral","sentiment_score":0.1733909249305725},{"text":"She is fine.","start":135.355,"end":136.255,"sentiment":"neutral","sentiment_score":0.22423460086186728}],"sentiment":"neutral","sentiment_score":0.21152368187904358,"channel":0,"num_words":4,"start":134.715,"end":136.255}]},"summary":{"result":"success","short":"The customer called and spoke with Robin about a product called Ubiquiti. The customer confirms their inquiry and is informed about the price and cost of the product. The customer provides their address and email for delivery and confirms payment details. The agent assures the customer that an invoice will be sent to them and they will receive an email with payment information."},"intents":{"segments":[{"text":"Robin, actually, just getting back to you regarding your inquiry for Ubiquiti product. Key Keystone wall plate.","start_word":24,"end_word":40,"intents":[{"intent":"Inquire about inquiry","confidence_score":0.0005346903}]},{"text":"an inquiry you made an inquiry for Ubiquiti Keystone wall plate. Correct? Oh, yes. Yes.","start_word":46,"end_word":60,"intents":[{"intent":"Confirm inquiry","confidence_score":0.9692973}]},{"text":"And shipping cost is 15 for a standard delivery. Okay.","start_word":122,"end_word":131,"intents":[{"intent":"Offer shipping cost","confidence_score":0.0003795734},{"intent":"Confirm delivery information","confidence_score":0.00006524231}]},{"text":"So you're gonna send me a email and a a private? Or? Sure.","start_word":132,"end_word":144,"intents":[{"intent":"Send email","confidence_score":0.12669265},{"intent":"Send email","confidence_score":0.0041111535}]},{"text":"This is the best address to be delivered to?","start_word":152,"end_word":160,"intents":[{"intent":"Confirm and confirm address","confidence_score":0.000013317626}]},{"text":"We'll share an invoice on your email once paid. So we'll place an order and will be Mhmm. delivered within one to two business days. Okay.","start_word":182,"end_word":207,"intents":[{"intent":"Place order","confidence_score":0.210705}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. You just called me. Robin. Right? Yeah. Robin. Hey, Robin. It's Ross with Tech Home. How are you, man?","start_word":0,"end_word":20,"sentiment":"neutral","sentiment_score":0.10287407785654068},{"text":"Okay. That's great.","start_word":21,"end_word":23,"sentiment":"positive","sentiment_score":0.6041567921638489},{"text":"Robin, actually, just getting back to you regarding your inquiry for Ubiquiti product. Key Keystone wall plate. You What's that? made Sorry. an inquiry you made an inquiry for Ubiquiti Keystone wall plate. Correct? Oh, yes. Yes. Yeah. Yeah. So just confirming your inquiry. Okay. Yeah. Yeah. So we got you were looking for Keystone two products. Right? Yeah. Two and four, I think. Yeah. So we got, both in stock, and the price is $39.56 for per unit. Yeah. Proper unit. Yeah. Yeah. Per The unit. Yep. the the pack with with Uh-huh. four. Right? Yep. Okay. And shipping cost is 15 for a standard delivery. Okay. So you're gonna send me a email and a a private? Or? Sure. I'll let me confirm your details. Yes. This is the best address to be delivered to? 4 Anderson Street, Surrey Hills, Victoria. Yeah. That's fine. Perfect. And the email is zy951159@hotmail.com. That's right. Alright. Got no worries. We'll share an invoice on your email once paid. So we'll place an order and will be Mhmm. delivered within one to two business days. Okay. So it's roughly going to come next week? It can be tomorrow, hopefully, Oh, or okay. maybe Monday. Great. Okay. That's good. That's that's okay. Yeah. Okay. Yeah. Right. Yeah. Okay. Just send me the the email, and I make the payment. Alright. No worries. We'll send it to you. Alright.","start_word":24,"end_word":258,"sentiment":"neutral","sentiment_score":0.0873887687921524},{"text":"Thank you.","start_word":259,"end_word":260,"sentiment":"positive","sentiment_score":0.3892470300197602},{"text":"Bye. Yep. She is fine.","start_word":261,"end_word":265,"sentiment":"neutral","sentiment_score":0.22136616706848145}],"average":{"sentiment":"neutral","sentiment_score":0.1021461662608907}}}}