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You got Sebastian from security. How can I help you? I don't know of a Brenton. Apologies.\n\nBut you have got through on what I've got as a Pinkerton line. What was this regarding? Sure. Yeah. So you've come through on an overflow line for Pinkerton.\n\nMeans that we're not aware of their offers. Yeah. We take down their calls if it's urgent just in case we need to pass it through to them. But, generally speaking, if they're a little bit busy or might be out of the office hours, I'm not too sure specifically, then we will handle some of the extras and then pass it through to them if it's specific for the team. Do you want me to take down a request and send an email?\n\nOkay. That's just taking it. You have a good day.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.08,"end":0.24,"sentiment":"neutral","sentiment_score":0.08950553834438324},{"text":"You got Sebastian from security.","start":0.24,"end":1.68,"sentiment":"neutral","sentiment_score":0.13463897109031678},{"text":"How can I help you?","start":1.68,"end":2.82,"sentiment":"neutral","sentiment_score":0.16103525161743165},{"text":"I don't know of a Brenton.","start":9.2,"end":10.639999,"sentiment":"neutral","sentiment_score":-0.04358626902103424},{"text":"Apologies.","start":10.639999,"end":11.139999,"sentiment":"neutral","sentiment_score":-0.12428296357393263}],"sentiment":"neutral","sentiment_score":0.06567089301016596,"num_words":18,"start":0.08,"end":11.139999},{"sentences":[{"text":"But you have got through on what I've got as a Pinkerton line.","start":11.36,"end":15.46,"sentiment":"neutral","sentiment_score":-0.03788067171206841},{"text":"What was this regarding?","start":15.764999,"end":16.664999,"sentiment":"neutral","sentiment_score":-0.017065048683434725},{"text":"Sure.","start":22.485,"end":22.985,"sentiment":"neutral","sentiment_score":-0.07891771197319031},{"text":"Yeah.","start":26.485,"end":26.805,"sentiment":"neutral","sentiment_score":-0.01629025675356388},{"text":"So you've come through on an overflow line for Pinkerton.","start":26.805,"end":29.465,"sentiment":"neutral","sentiment_score":-0.016362057626247407}],"sentiment":"neutral","sentiment_score":-0.028259912826891602,"num_words":29,"start":11.36,"end":29.465},{"sentences":[{"text":"Means that we're not aware of their offers.","start":29.88,"end":31.32,"sentiment":"neutral","sentiment_score":-0.07101380615495145},{"text":"Yeah.","start":31.32,"end":31.64,"sentiment":"neutral","sentiment_score":-0.018868135288357735},{"text":"We take down their calls if it's urgent just in case we need to pass it through to them.","start":31.64,"end":35.66,"sentiment":"neutral","sentiment_score":-0.026603277380529203},{"text":"But, generally speaking, if they're a little bit busy or might be out of the office hours, I'm not too sure specifically, then we will handle some of the extras and then pass it through to them if it's specific for the team.","start":35.96,"end":47.144997,"sentiment":"neutral","sentiment_score":-0.07148566694800244},{"text":"Do you want me to take down a request and send an email?","start":47.925,"end":50.265,"sentiment":"neutral","sentiment_score":-0.009724099905445026}],"sentiment":"neutral","sentiment_score":-0.05110402181301089,"num_words":84,"start":29.88,"end":50.265},{"sentences":[{"text":"Okay.","start":53.864876,"end":54.364876,"sentiment":"neutral","sentiment_score":0.2576880156993866},{"text":"That's just taking it.","start":55.624874,"end":56.504875,"sentiment":"positive","sentiment_score":0.42122121900320053},{"text":"You have a good day.","start":56.504875,"end":57.484875,"sentiment":"positive","sentiment_score":0.5174213588237763}],"sentiment":"positive","sentiment_score":0.452967968583107,"num_words":10,"start":53.864876,"end":57.484875}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You got Sebastian from security. How can I help you?\n\nChannel 0: Yes. Good morning. I'm looking for Brenton.\n\nChannel 1: I don't know of a Brenton. Apologies. But you have got through on what I've got as a Pinkerton line. What was this regarding?\n\nChannel 0: I see. Just following up on the email that we sent to him. No\n\nChannel 1: Sure.\n\nChannel 0: no one by name Brenton here?\n\nChannel 1: Yeah. So you've come through on an overflow line for Pinkerton. Means that\n\nChannel 0: Oh,\n\nChannel 1: we're not\n\nChannel 0: I\n\nChannel 1: aware\n\nChannel 0: see.\n\nChannel 1: of their offers. Yeah. We take down their calls if it's urgent just in case we need to pass it through to them. But, generally speaking, if they're a little bit busy or might be out of the office hours, I'm not too sure specifically, then we will handle some of the extras and then pass it through to them if it's specific\n\nChannel 0: I see.\n\nChannel 1: for the team. Do you want me to take down a request and send an email?\n\nChannel 0: No. I will be sending again to follow-up with him. But thank\n\nChannel 1: Okay.\n\nChannel 0: you for taking this call.\n\nChannel 1: That's just taking it. You have a good day.\n\nChannel 0: Mhmm. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.08,"end":0.24,"sentiment":"neutral","sentiment_score":0.08950553834438324},{"text":"You got Sebastian from security.","start":0.24,"end":1.68,"sentiment":"neutral","sentiment_score":0.13463897109031678},{"text":"How can I help you?","start":1.68,"end":2.82,"sentiment":"neutral","sentiment_score":0.16103525161743165}],"sentiment":"neutral","sentiment_score":0.14253424108028412,"channel":1,"num_words":11,"start":0.08,"end":2.82},{"sentences":[{"text":"Yes.","start":3.52,"end":4.0,"sentiment":"neutral","sentiment_score":0.1518811732530594},{"text":"Good morning.","start":4.0,"end":4.72,"sentiment":"neutral","sentiment_score":0.27506373822689056},{"text":"I'm looking for Brenton.","start":4.72,"end":6.18,"sentiment":"neutral","sentiment_score":0.06838682200759649}],"sentiment":"neutral","sentiment_score":0.13936513396246092,"channel":0,"num_words":7,"start":3.52,"end":6.18},{"sentences":[{"text":"I don't know of a Brenton.","start":9.2,"end":10.639999,"sentiment":"neutral","sentiment_score":-0.04358626902103424},{"text":"Apologies.","start":10.639999,"end":11.139999,"sentiment":"neutral","sentiment_score":-0.12428296357393263},{"text":"But you have got through on what I've got as a Pinkerton line.","start":11.36,"end":15.46,"sentiment":"neutral","sentiment_score":-0.03788067171206841},{"text":"What was this regarding?","start":15.764999,"end":16.664999,"sentiment":"neutral","sentiment_score":-0.017065048683434725}],"sentiment":"neutral","sentiment_score":-0.03943789602878193,"channel":1,"num_words":24,"start":9.2,"end":16.664999},{"sentences":[{"text":"I see.","start":17.895,"end":18.635,"sentiment":"neutral","sentiment_score":-0.01308843120932579},{"text":"Just following up on the email that we sent to him.","start":18.855,"end":21.755,"sentiment":"neutral","sentiment_score":-0.018374956805597652},{"text":"No","start":21.974998,"end":22.474998,"sentiment":"neutral","sentiment_score":-0.09869293868541718}],"sentiment":"neutral","sentiment_score":-0.023356737568974495,"channel":0,"num_words":14,"start":17.895,"end":22.474998},{"sentences":[{"text":"Sure.","start":22.485,"end":22.985,"sentiment":"neutral","sentiment_score":-0.07891771197319031}],"sentiment":"neutral","sentiment_score":-0.07891771197319031,"channel":1,"num_words":1,"start":22.485,"end":22.985},{"sentences":[{"text":"no one by name Brenton here?","start":22.935,"end":24.954998,"sentiment":"neutral","sentiment_score":-0.09589185565710068}],"sentiment":"neutral","sentiment_score":-0.09589185565710068,"channel":0,"num_words":6,"start":22.935,"end":24.954998},{"sentences":[{"text":"Yeah.","start":26.485,"end":26.805,"sentiment":"neutral","sentiment_score":-0.01629025675356388},{"text":"So you've come through on an overflow line for Pinkerton.","start":26.805,"end":29.465,"sentiment":"neutral","sentiment_score":-0.016362057626247407},{"text":"Means that","start":29.88,"end":30.119999,"sentiment":"neutral","sentiment_score":-0.016114826314151287}],"sentiment":"neutral","sentiment_score":-0.0163184988957185,"channel":1,"num_words":13,"start":26.485,"end":30.119999},{"sentences":[{"text":"Oh,","start":30.050001,"end":30.29,"sentiment":"neutral","sentiment_score":-0.05705414339900017}],"sentiment":"neutral","sentiment_score":-0.05705414339900017,"channel":0,"num_words":1,"start":30.050001,"end":30.29},{"sentences":[{"text":"we're not","start":30.119999,"end":30.519999,"sentiment":"neutral","sentiment_score":-0.07639892771840096}],"sentiment":"neutral","sentiment_score":-0.07639892771840096,"channel":1,"num_words":2,"start":30.119999,"end":30.519999},{"sentences":[{"text":"I","start":30.29,"end":30.53,"sentiment":"neutral","sentiment_score":-0.09611479938030244}],"sentiment":"neutral","sentiment_score":-0.09611479938030244,"channel":0,"num_words":1,"start":30.29,"end":30.53},{"sentences":[{"text":"aware","start":30.519999,"end":30.76,"sentiment":"neutral","sentiment_score":-0.09970057010650636}],"sentiment":"neutral","sentiment_score":-0.09970057010650636,"channel":1,"num_words":1,"start":30.519999,"end":30.76},{"sentences":[{"text":"see.","start":30.53,"end":31.03,"sentiment":"neutral","sentiment_score":-0.09321756660938264}],"sentiment":"neutral","sentiment_score":-0.09321756660938264,"channel":0,"num_words":1,"start":30.53,"end":31.03},{"sentences":[{"text":"of their offers.","start":30.76,"end":31.32,"sentiment":"neutral","sentiment_score":-0.09446079035600026},{"text":"Yeah.","start":31.32,"end":31.64,"sentiment":"neutral","sentiment_score":-0.018868135288357735},{"text":"We take down their calls if it's urgent just in case we need to pass it through to them.","start":31.64,"end":35.66,"sentiment":"neutral","sentiment_score":-0.026603277380529203},{"text":"But, generally speaking, if they're a little bit busy or might be out of the office hours, I'm not too sure specifically, then we will handle some of the extras and then pass it through to them if it's specific","start":35.96,"end":46.405,"sentiment":"neutral","sentiment_score":-0.07593903644010425}],"sentiment":"neutral","sentiment_score":-0.061036098955406085,"channel":1,"num_words":63,"start":30.76,"end":46.405},{"sentences":[{"text":"I 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thank","start":53.575,"end":53.975,"sentiment":"neutral","sentiment_score":0.12994281947612762}],"sentiment":"neutral","sentiment_score":-0.06853258640815814,"channel":0,"num_words":12,"start":50.935,"end":53.975},{"sentences":[{"text":"Okay.","start":53.864876,"end":54.364876,"sentiment":"neutral","sentiment_score":0.2576880156993866}],"sentiment":"neutral","sentiment_score":0.2576880156993866,"channel":1,"num_words":1,"start":53.864876,"end":54.364876},{"sentences":[{"text":"you for taking this call.","start":53.975,"end":55.355,"sentiment":"positive","sentiment_score":0.4555238366127014}],"sentiment":"positive","sentiment_score":0.4555238366127014,"channel":0,"num_words":5,"start":53.975,"end":55.355},{"sentences":[{"text":"That's just taking it.","start":55.624874,"end":56.504875,"sentiment":"positive","sentiment_score":0.42122121900320053},{"text":"You have a good day.","start":56.504875,"end":57.484875,"sentiment":"positive","sentiment_score":0.5174213588237763}],"sentiment":"positive","sentiment_score":0.4746657411257426,"channel":1,"num_words":9,"start":55.624874,"end":57.484875},{"sentences":[{"text":"Mhmm.","start":57.495,"end":57.735,"sentiment":"neutral","sentiment_score":0.13408011198043823},{"text":"You too.","start":57.735,"end":58.295,"sentiment":"neutral","sentiment_score":0.14752734452486038},{"text":"Bye.","start":58.295,"end":58.795,"sentiment":"neutral","sentiment_score":0.08876802027225494}],"sentiment":"neutral","sentiment_score":0.12947570532560349,"channel":0,"num_words":4,"start":57.495,"end":58.795}]},"summary":{"result":"success","short":"A customer is calling a company looking for Brenton, but the agent is not found. The agent suggests sending an email to follow-up with Brenton and takes down a request. The call ends with pleasantries."},"intents":{"segments":[{"text":"I'm looking for Brenton. I don't know of a Brenton.","start_word":14,"end_word":23,"intents":[{"intent":"Find benton","confidence_score":0.000035422163}]},{"text":"Just following up on the email that we sent to him. No Sure.","start_word":44,"end_word":56,"intents":[{"intent":"Follow up on email","confidence_score":0.92824125},{"intent":"Follow up on email","confidence_score":0.006574953}]},{"text":"We take down their calls if it's urgent just in case we need to pass it through to them. But, generally speaking, if they're a little bit busy or might be out of the office hours, I'm not too sure specifically, then we will handle some of the extras and then pass it through to them if it's specific I see. for the team.","start_word":86,"end_word":149,"intents":[{"intent":"Pass bronton's calls","confidence_score":0.000044929962}]},{"text":"But, generally speaking, if they're a little bit busy or might be out of the office hours, I'm not too sure specifically, then we will handle some of the extras and then pass it through to them if it's specific I see. for the team.","start_word":105,"end_word":149,"intents":[{"intent":"Handle extras","confidence_score":0.7464372}]},{"text":"Do you want me to take down a request and send an email? No.","start_word":150,"end_word":163,"intents":[{"intent":"Send email","confidence_score":0.020325553}]}]},"sentiments":{"segments":[{"text":"Hi. You got Sebastian from security. How can I help you? Yes. Good morning. I'm looking for Brenton. I don't know of a Brenton. Apologies. But you have got through on what I've got as a Pinkerton line. What was this regarding? I see. Just following up on the email that we sent to him. No Sure. no one by name Brenton here? Yeah. So you've come through on an overflow line for Pinkerton. Means that Oh, we're not I aware see. of their offers. Yeah. We take down their calls if it's urgent just in case we need to pass it through to them. But, generally speaking, if they're a little bit busy or might be out of the office hours, I'm not too sure specifically, then we will handle some of the extras and then pass it through to them if it's specific I see. for the team. Do you want me to take down a request and send an email? No. I will be sending again to follow-up with him. But thank Okay.","start_word":0,"end_word":175,"sentiment":"neutral","sentiment_score":-0.026503028348088264},{"text":"you for taking this call. That's just taking it. You have a good day.","start_word":176,"end_word":189,"sentiment":"positive","sentiment_score":0.46832332015037537},{"text":"Mhmm. You too. Bye.","start_word":190,"end_word":193,"sentiment":"neutral","sentiment_score":0.13270409405231476}],"average":{"sentiment":"neutral","sentiment_score":0.015426160645310896}}}}