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Yes. Hi. Good morning, Jose? Yeah.\n\nGood day to you, Jose. This is Mary calling from Vigilance AI. I hope you're doing well.\n\nChannel 1: Yes.\n\nChannel 0: Jose, we are a cybersecurity company that runs an AI powered MDR platform, which investigates and responds to security events 24 by seven while having human in the loop. We're trying to get in touch because our CTO would love to have a quick demo with you. So we are hoping you might have some availability by next week. Looking at on\n\nChannel 1: Yep. But I'm not in that department because I'm IT.\n\nChannel 0: I'm sorry?\n\nChannel 1: I'm not part of the IT department, so I'm\n\nChannel 0: Mhmm.\n\nChannel 1: charged on those decisions.\n\nChannel 0: Oh, I see. But if you don't mind me, I know who's the best person in charge or make decision maker for this.\n\nChannel 1: It's not the first call I received. I mean, it's not offering offering the same product, and the IT department told me that they are not there at all.\n\nChannel 0: I see. I\n\nChannel 1: Yeah.\n\nChannel 0: understand.\n\nChannel 1: Very much.\n\nChannel 0: Mhmm. I'll make\n\nChannel 1: All\n\nChannel 0: a note\n\nChannel 1: good.\n\nChannel 0: of it. Thank you for taking this call.\n\nChannel 1: Thanks. Bye.\n\nChannel 0: Mhmm.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.006965745240449905}],"sentiment":"neutral","sentiment_score":0.006965745240449905,"channel":1,"num_words":1,"start":0.16,"end":0.65999997},{"sentences":[{"text":"Hello?","start":2.1599998,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.016169875860214233},{"text":"Yes.","start":2.8799999,"end":3.12,"sentiment":"neutral","sentiment_score":0.08585953712463379},{"text":"Hi.","start":3.12,"end":3.36,"sentiment":"neutral","sentiment_score":0.2028467953205109},{"text":"Good morning, Jose?","start":3.36,"end":4.42,"sentiment":"neutral","sentiment_score":0.3139064113299052},{"text":"Yeah.","start":6.24,"end":6.74,"sentiment":"positive","sentiment_score":0.3921425938606262}],"sentiment":"neutral","sentiment_score":0.23410543373652867,"channel":0,"num_words":7,"start":2.1599998,"end":6.74},{"sentences":[{"text":"Good day to you, Jose.","start":6.96,"end":8.16,"sentiment":"positive","sentiment_score":0.5335159361362457},{"text":"This is Mary calling from Vigilance AI.","start":8.16,"end":11.36,"sentiment":"positive","sentiment_score":0.4055805504322052},{"text":"I hope you're doing well.","start":11.36,"end":12.74,"sentiment":"positive","sentiment_score":0.5797772586345673}],"sentiment":"positive","sentiment_score":0.49444293099291187,"channel":0,"num_words":17,"start":6.96,"end":12.74},{"sentences":[{"text":"Yes.","start":13.679999,"end":14.179999,"sentiment":"neutral","sentiment_score":0.2018224596977234}],"sentiment":"neutral","sentiment_score":0.2018224596977234,"channel":1,"num_words":1,"start":13.679999,"end":14.179999},{"sentences":[{"text":"Jose, we are a cybersecurity company that runs an AI powered MDR platform, which investigates and responds to security events 24 by seven while having human in the loop.","start":14.385,"end":27.765,"sentiment":"neutral","sentiment_score":0.15238225665585747},{"text":"We're trying to get in touch because our CTO would love to have a quick demo with you.","start":29.16,"end":35.58,"sentiment":"neutral","sentiment_score":0.3105006449752384},{"text":"So we are hoping you might have some availability by next week.","start":36.12,"end":40.46,"sentiment":"neutral","sentiment_score":0.13264338113367558},{"text":"Looking at on","start":41.165,"end":42.225002,"sentiment":"neutral","sentiment_score":0.0008332130188743272}],"sentiment":"neutral","sentiment_score":0.18713414943927237,"channel":0,"num_words":62,"start":14.385,"end":42.225002},{"sentences":[{"text":"Yep.","start":42.0,"end":42.08,"sentiment":"neutral","sentiment_score":-0.009736444801092148},{"text":"But I'm not in that department because I'm IT.","start":42.08,"end":45.815,"sentiment":"neutral","sentiment_score":-0.13361040668355095}],"sentiment":"neutral","sentiment_score":-0.12122301049530507,"channel":1,"num_words":10,"start":42.0,"end":45.815},{"sentences":[{"text":"I'm sorry?","start":47.325,"end":48.145,"sentiment":"neutral","sentiment_score":-0.1287129446864128}],"sentiment":"neutral","sentiment_score":-0.1287129446864128,"channel":0,"num_words":2,"start":47.325,"end":48.145},{"sentences":[{"text":"I'm not part of the IT department, so I'm","start":49.555,"end":55.614998,"sentiment":"neutral","sentiment_score":-0.16252389384640586}],"sentiment":"neutral","sentiment_score":-0.16252389384640586,"channel":1,"num_words":9,"start":49.555,"end":55.614998},{"sentences":[{"text":"Mhmm.","start":55.260002,"end":55.760002,"sentiment":"neutral","sentiment_score":-0.145289808511734}],"sentiment":"neutral","sentiment_score":-0.145289808511734,"channel":0,"num_words":1,"start":55.260002,"end":55.760002},{"sentences":[{"text":"charged on those decisions.","start":55.714996,"end":57.254997,"sentiment":"neutral","sentiment_score":-0.16475000232458115}],"sentiment":"neutral","sentiment_score":-0.16475000232458115,"channel":1,"num_words":4,"start":55.714996,"end":57.254997},{"sentences":[{"text":"Oh, I see.","start":58.940002,"end":59.82,"sentiment":"neutral","sentiment_score":-0.09659002969662349},{"text":"But if you don't mind me, I know who's the best person in charge or make decision maker for 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note","start":84.17,"end":84.49,"sentiment":"neutral","sentiment_score":0.25280633568763733}],"sentiment":"neutral","sentiment_score":0.25280633568763733,"channel":0,"num_words":2,"start":84.17,"end":84.49},{"sentences":[{"text":"good.","start":84.345,"end":84.845,"sentiment":"neutral","sentiment_score":0.24883310496807096}],"sentiment":"neutral","sentiment_score":0.24883310496807096,"channel":1,"num_words":1,"start":84.345,"end":84.845},{"sentences":[{"text":"of it.","start":84.49,"end":85.15,"sentiment":"neutral","sentiment_score":0.2199467197060585},{"text":"Thank you for taking this call.","start":85.45,"end":87.15,"sentiment":"positive","sentiment_score":0.5032562563816706}],"sentiment":"positive","sentiment_score":0.4324288722127676,"channel":0,"num_words":8,"start":84.49,"end":87.15},{"sentences":[{"text":"Thanks.","start":86.825,"end":87.305,"sentiment":"neutral","sentiment_score":0.3313698470592499},{"text":"Bye.","start":87.305,"end":87.805,"sentiment":"neutral","sentiment_score":0.19744497537612915}],"sentiment":"neutral","sentiment_score":0.2644074112176895,"channel":1,"num_words":2,"start":86.825,"end":87.805},{"sentences":[{"text":"Mhmm.","start":88.49,"end":88.99,"sentiment":"neutral","sentiment_score":0.04168292507529259}],"sentiment":"neutral","sentiment_score":0.04168292507529259,"channel":0,"num_words":1,"start":88.49,"end":88.99}]},"summary":{"result":"success","short":"A representative from a cybersecurity company called Jose to offer a demo of their AI-powered MDR platform. Jose wasn't in the IT department and the representative made a note of it. The call ended with the representative thanking Jose and saying they will make a note of it."},"intents":{"segments":[{"text":"We're trying to get in touch because our CTO would love to have a quick demo with you. So we are hoping you might have some availability by next week.","start_word":55,"end_word":84,"intents":[{"intent":"Schedule demo","confidence_score":0.1743135}]},{"text":"But I'm not in that department because I'm IT. I'm sorry? I'm not part of the IT department, so I'm Mhmm. charged on those decisions. Oh, I see.","start_word":89,"end_word":116,"intents":[{"intent":"Verify it department's responsibility","confidence_score":0.0012443891}]},{"text":"I'll make All a note good. of it. Thank you for taking this call.","start_word":174,"end_word":187,"intents":[{"intent":"Make note","confidence_score":0.012443718}]},{"text":"Thank you for taking this call. Thanks.","start_word":182,"end_word":188,"intents":[{"intent":"Thank for taking call","confidence_score":0.060886063}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Yes. Hi. Good morning, Jose?","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":0.16540157794952393},{"text":"Yeah. Good day to you, Jose. This is Mary calling from Vigilance AI. I hope you're doing well.","start_word":7,"end_word":24,"sentiment":"positive","sentiment_score":0.4845844805240631},{"text":"Yes. Jose, we are a cybersecurity company that runs an AI powered MDR platform, which investigates and responds to security events 24 by seven while having human in the loop. We're trying to get in touch because our CTO would love to have a quick demo with you. So we are hoping you might have some availability by next week. Looking at on Yep. But I'm not in that department because I'm IT. I'm sorry? I'm not part of the IT department, so I'm Mhmm. charged on those decisions. Oh, I see. But if you don't mind me, I know who's the best person in charge or make decision maker for this. It's not the first call I received.","start_word":25,"end_word":143,"sentiment":"neutral","sentiment_score":0.01049977634102106},{"text":"I mean, it's not offering offering the same product, and the IT department told me that they are not there at all.","start_word":144,"end_word":165,"sentiment":"negative","sentiment_score":-0.38237571716308594},{"text":"I see. I Yeah. understand. Very much. Mhmm. I'll make All a note good. of it.","start_word":166,"end_word":181,"sentiment":"neutral","sentiment_score":0.11822738498449326},{"text":"Thank you for taking this call.","start_word":182,"end_word":187,"sentiment":"positive","sentiment_score":0.49414658546447754},{"text":"Thanks. Bye. Mhmm.","start_word":188,"end_word":190,"sentiment":"neutral","sentiment_score":0.16299346089363098}],"average":{"sentiment":"neutral","sentiment_score":0.05406601992520419}}}}