{"metadata":{"transaction_key":"deprecated","request_id":"01a09db0-f9e3-7de0-9e15-0c24a4fe1ed0","sha256":"eb549f4adf1740e2ada341f56e34321c0b103748572b1c858c6d02a171c34578","created":"2026-09-14T02:13:37.538Z","duration":37.223938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":112,"output_tokens":57},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":129,"output_tokens":129},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":129,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Hi. Good afternoon, Ray. Yeah. Ray, good day to you. This is Mary calling from Vigilance AI. We are an AI powered MDR platform which investigate and responds to security events 24 by seven while having human in the loop. Reason we called you, Ray, because oh, I see. Alright. I'll make a note of it. But thank you for taking this call.","confidence":0.9980469,"words":[{"word":"yes","start":1.76,"end":2.08,"confidence":0.99560547,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.11926644295454024},{"word":"hi","start":2.08,"end":2.3999999,"confidence":1.0,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.25163477659225464},{"word":"good","start":2.3999999,"end":2.6399999,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3952968716621399},{"word":"afternoon","start":2.6399999,"end":3.1399999,"confidence":0.94140625,"punctuated_word":"afternoon,","sentiment":"positive","sentiment_score":0.34203335642814636},{"word":"ray","start":3.28,"end":3.78,"confidence":0.9272461,"punctuated_word":"Ray.","sentiment":"positive","sentiment_score":0.3536081910133362},{"word":"yeah","start":6.16,"end":6.56,"confidence":0.86621094,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2273281216621399},{"word":"ray","start":6.56,"end":7.06,"confidence":0.9970703,"punctuated_word":"Ray,","sentiment":"positive","sentiment_score":0.4072816967964173},{"word":"good","start":7.12,"end":7.3599997,"confidence":0.99902344,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.528392493724823},{"word":"day","start":7.3599997,"end":7.52,"confidence":0.9902344,"punctuated_word":"day","sentiment":"positive","sentiment_score":0.5573791861534119},{"word":"to","start":7.52,"end":7.68,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5079325437545776},{"word":"you","start":7.68,"end":7.8399997,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4157611131668091},{"word":"this","start":7.8399997,"end":8.0,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.1773158460855484},{"word":"is","start":8.0,"end":8.24,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.15434135496616364},{"word":"mary","start":8.24,"end":8.639999,"confidence":0.9921875,"punctuated_word":"Mary","sentiment":"neutral","sentiment_score":0.1672562211751938},{"word":"calling","start":8.639999,"end":9.04,"confidence":0.99121094,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.11595146358013152},{"word":"from","start":9.04,"end":9.54,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.15050086379051208},{"word":"vigilance","start":9.679999,"end":10.179999,"confidence":0.90771484,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.17451459169387817},{"word":"ai","start":10.639999,"end":11.139999,"confidence":0.93530273,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.1949959099292755},{"word":"we","start":12.575001,"end":12.895,"confidence":0.98828125,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.1515100598335266},{"word":"are","start":12.895,"end":13.055,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.1227421835064888},{"word":"an","start":13.055,"end":13.375,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.15300892293453217},{"word":"ai","start":13.375,"end":13.695001,"confidence":0.99902344,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":0.20422065258026123},{"word":"powered","start":13.695001,"end":14.015,"confidence":0.9980469,"punctuated_word":"powered","sentiment":"neutral","sentiment_score":0.1811898797750473},{"word":"mdr","start":14.015,"end":14.495001,"confidence":0.9892578,"punctuated_word":"MDR","sentiment":"neutral","sentiment_score":0.1880263388156891},{"word":"platform","start":14.495001,"end":14.995001,"confidence":0.99902344,"punctuated_word":"platform","sentiment":"neutral","sentiment_score":0.1764759123325348},{"word":"which","start":15.295,"end":15.695,"confidence":0.61083984,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.1705229878425598},{"word":"investigate","start":15.695,"end":16.195,"confidence":0.8803711,"punctuated_word":"investigate","sentiment":"neutral","sentiment_score":0.15952607989311218},{"word":"and","start":16.335,"end":16.575,"confidence":0.93408203,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.17405787110328674},{"word":"responds","start":16.575,"end":17.075,"confidence":0.7714844,"punctuated_word":"responds","sentiment":"neutral","sentiment_score":0.13398803770542145},{"word":"to","start":17.135,"end":17.535,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.19405166804790497},{"word":"security","start":17.535,"end":18.035,"confidence":1.0,"punctuated_word":"security","sentiment":"neutral","sentiment_score":0.15361782908439636},{"word":"events","start":18.175,"end":18.675,"confidence":0.9941406,"punctuated_word":"events","sentiment":"neutral","sentiment_score":0.17717806994915009},{"word":"24","start":18.815,"end":19.375,"confidence":0.9128418,"punctuated_word":"24","sentiment":"neutral","sentiment_score":0.23649773001670835},{"word":"by","start":19.375,"end":19.615,"confidence":0.99609375,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.2005632370710373},{"word":"seven","start":19.615,"end":20.015,"confidence":1.0,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":0.1916515976190567},{"word":"while","start":20.015,"end":20.335,"confidence":0.9350586,"punctuated_word":"while","sentiment":"neutral","sentiment_score":0.15549051761627197},{"word":"having","start":20.335,"end":20.654999,"confidence":0.97509766,"punctuated_word":"having","sentiment":"neutral","sentiment_score":0.15759621560573578},{"word":"human","start":20.654999,"end":21.055,"confidence":0.9760742,"punctuated_word":"human","sentiment":"neutral","sentiment_score":0.21154525876045227},{"word":"in","start":21.055,"end":21.215,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.14942240715026855},{"word":"the","start":21.215,"end":21.375,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.15561558306217194},{"word":"loop","start":21.375,"end":21.875,"confidence":1.0,"punctuated_word":"loop.","sentiment":"neutral","sentiment_score":0.13406606018543243},{"word":"reason","start":22.654999,"end":23.055,"confidence":0.72314453,"punctuated_word":"Reason","sentiment":"neutral","sentiment_score":0.018673188984394073},{"word":"we","start":23.055,"end":23.295,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0319482758641243},{"word":"called","start":23.295,"end":23.535,"confidence":0.9790039,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.012511077336966991},{"word":"you","start":23.535,"end":23.695,"confidence":0.9482422,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.025710154324769977},{"word":"ray","start":23.695,"end":24.015,"confidence":0.9536133,"punctuated_word":"Ray,","sentiment":"neutral","sentiment_score":0.02446278929710388},{"word":"because","start":24.015,"end":24.515,"confidence":0.9550781,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.10935461521148682},{"word":"oh","start":29.84,"end":30.34,"confidence":0.98095703,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.019755344837903976},{"word":"i","start":30.64,"end":30.88,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.013386525213718414},{"word":"see","start":30.88,"end":31.38,"confidence":0.9995117,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.015501106157898905},{"word":"alright","start":31.76,"end":32.16,"confidence":0.9980469,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.10475356876850128},{"word":"i'll","start":32.16,"end":32.4,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.13978776335716248},{"word":"make","start":32.4,"end":32.64,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.19677329063415527},{"word":"a","start":32.64,"end":32.72,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.21878302097320557},{"word":"note","start":32.72,"end":32.96,"confidence":1.0,"punctuated_word":"note","sentiment":"neutral","sentiment_score":0.23064658045768735},{"word":"of","start":32.96,"end":33.04,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.2182743549346924},{"word":"it","start":33.04,"end":33.28,"confidence":0.8251953,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.17389538884162903},{"word":"but","start":33.28,"end":33.44,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.302424818277359},{"word":"thank","start":33.44,"end":33.6,"confidence":1.0,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.5327962636947632},{"word":"you","start":33.6,"end":33.76,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.555810809135437},{"word":"for","start":33.76,"end":33.92,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.613178014755249},{"word":"taking","start":33.92,"end":34.239998,"confidence":1.0,"punctuated_word":"taking","sentiment":"positive","sentiment_score":0.6635394096374512},{"word":"this","start":34.239998,"end":34.48,"confidence":0.99902344,"punctuated_word":"this","sentiment":"positive","sentiment_score":0.5468114018440247},{"word":"call","start":34.48,"end":34.98,"confidence":0.9995117,"punctuated_word":"call.","sentiment":"positive","sentiment_score":0.547783374786377}],"paragraphs":{"transcript":"\nYes. Hi. Good afternoon, Ray. Yeah. Ray, good day to you.\n\nThis is Mary calling from Vigilance AI. We are an AI powered MDR platform which investigate and responds to security events 24 by seven while having human in the loop. Reason we called you, Ray, because oh, I see. Alright. I'll make a note of it.\n\nBut thank you for taking this call.","paragraphs":[{"sentences":[{"text":"Yes.","start":1.76,"end":2.08,"sentiment":"neutral","sentiment_score":0.11926644295454024},{"text":"Hi.","start":2.08,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.25163477659225464},{"text":"Good afternoon, Ray.","start":2.3999999,"end":3.78,"sentiment":"positive","sentiment_score":0.36364613970120746},{"text":"Yeah.","start":6.16,"end":6.56,"sentiment":"neutral","sentiment_score":0.2273281216621399},{"text":"Ray, good day to you.","start":6.56,"end":7.8399997,"sentiment":"positive","sentiment_score":0.4833494067192078}],"sentiment":"positive","sentiment_score":0.3732649812644178,"num_words":11,"start":1.76,"end":7.8399997},{"sentences":[{"text":"This is Mary calling from Vigilance AI.","start":7.8399997,"end":11.139999,"sentiment":"neutral","sentiment_score":0.16212517874581472},{"text":"We are an AI powered MDR platform which investigate and responds to security events 24 by seven while having human in the loop.","start":12.575001,"end":21.875,"sentiment":"neutral","sentiment_score":0.1709810913256977},{"text":"Reason we called you, Ray, because oh, I see.","start":22.654999,"end":31.38,"sentiment":"neutral","sentiment_score":-0.0015210992553167872},{"text":"Alright.","start":31.76,"end":32.16,"sentiment":"neutral","sentiment_score":0.10475356876850128},{"text":"I'll make a note of it.","start":32.16,"end":33.28,"sentiment":"neutral","sentiment_score":0.19636006653308868}],"sentiment":"neutral","sentiment_score":0.13775359622567243,"num_words":46,"start":7.8399997,"end":33.28},{"sentences":[{"text":"But thank you for taking this call.","start":33.28,"end":34.98,"sentiment":"positive","sentiment_score":0.5374777274472373}],"sentiment":"positive","sentiment_score":0.5374777274472373,"num_words":7,"start":33.28,"end":34.98}]}}]},{"alternatives":[{"transcript":"Hello? Yeah. Yeah. Look. So I'm no longer working for flybys. I'm no longer I'm semi retired. Thank you. Bye bye.","confidence":0.982666,"words":[{"word":"hello","start":5.12,"end":5.2,"confidence":0.9760742,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.20016618072986603},{"word":"yeah","start":5.2,"end":5.7,"confidence":0.9980469,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.18051272630691528},{"word":"yeah","start":23.055,"end":23.455,"confidence":0.982666,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.029940735548734665},{"word":"look","start":23.455,"end":23.695,"confidence":0.6022949,"punctuated_word":"Look.","sentiment":"neutral","sentiment_score":0.01774642989039421},{"word":"so","start":23.695,"end":24.195,"confidence":0.70166016,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.05314972251653671},{"word":"i'm","start":24.494999,"end":24.575,"confidence":0.6437988,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.19240562617778775},{"word":"no","start":24.575,"end":24.735,"confidence":0.95410156,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.250424325466156},{"word":"longer","start":24.735,"end":25.235,"confidence":0.99902344,"punctuated_word":"longer","sentiment":"neutral","sentiment_score":-0.2390015721321106},{"word":"working","start":25.535,"end":25.775,"confidence":0.5185547,"punctuated_word":"working","sentiment":"neutral","sentiment_score":-0.21698270738124847},{"word":"for","start":25.775,"end":26.015,"confidence":0.99316406,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.2622510492801666},{"word":"flybys","start":26.015,"end":26.515,"confidence":0.7516276,"punctuated_word":"flybys.","sentiment":"neutral","sentiment_score":-0.18855687975883484},{"word":"i'm","start":26.895,"end":27.135,"confidence":0.84887695,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.18118159472942352},{"word":"no","start":27.135,"end":27.295,"confidence":0.6904297,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.1828843206167221},{"word":"longer","start":27.295,"end":27.615,"confidence":0.99902344,"punctuated_word":"longer","sentiment":"neutral","sentiment_score":-0.19199563562870023},{"word":"i'm","start":27.935,"end":28.255001,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1751863956451416},{"word":"semi","start":28.255001,"end":28.575,"confidence":0.9741211,"punctuated_word":"semi","sentiment":"neutral","sentiment_score":-0.12292703986167908},{"word":"retired","start":28.575,"end":29.075,"confidence":0.99658203,"punctuated_word":"retired.","sentiment":"neutral","sentiment_score":-0.1530205011367798},{"word":"thank","start":35.239998,"end":35.559998,"confidence":0.9970703,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5567717552185059},{"word":"you","start":35.559998,"end":35.88,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.49928730726242065},{"word":"bye","start":35.88,"end":36.2,"confidence":0.99902344,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.23660889267921448},{"word":"bye","start":36.2,"end":36.7,"confidence":0.9980469,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.1824394166469574}],"paragraphs":{"transcript":"\nHello? Yeah. Yeah. Look. So I'm no longer working for flybys.\n\nI'm no longer I'm semi retired. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":5.12,"end":5.2,"sentiment":"neutral","sentiment_score":0.20016618072986603},{"text":"Yeah.","start":5.2,"end":5.7,"sentiment":"neutral","sentiment_score":0.18051272630691528},{"text":"Yeah.","start":23.055,"end":23.455,"sentiment":"neutral","sentiment_score":0.029940735548734665},{"text":"Look.","start":23.455,"end":23.695,"sentiment":"neutral","sentiment_score":0.01774642989039421},{"text":"So I'm no longer working for flybys.","start":23.695,"end":26.515,"sentiment":"neutral","sentiment_score":-0.20039598324469157}],"sentiment":"neutral","sentiment_score":-0.08858234638517554,"num_words":11,"start":5.12,"end":26.515},{"sentences":[{"text":"I'm no longer I'm semi retired.","start":26.895,"end":29.075,"sentiment":"neutral","sentiment_score":-0.1678659146030744},{"text":"Thank you.","start":35.239998,"end":35.88,"sentiment":"positive","sentiment_score":0.5280295312404633},{"text":"Bye bye.","start":35.88,"end":36.7,"sentiment":"neutral","sentiment_score":0.20952415466308594}],"sentiment":"neutral","sentiment_score":0.046791188418865204,"num_words":10,"start":26.895,"end":36.7}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Yes. Hi. Good afternoon, Ray.\n\nChannel 1: Hello? Yeah.\n\nChannel 0: Yeah. Ray, good day to you. This is Mary calling from Vigilance AI. We are an AI powered MDR platform which investigate and responds to security events 24 by seven while having human in the loop. Reason\n\nChannel 1: Yeah.\n\nChannel 0: we called\n\nChannel 1: Look.\n\nChannel 0: you,\n\nChannel 1: So\n\nChannel 0: Ray, because\n\nChannel 1: I'm no longer working for flybys. I'm no longer I'm semi retired.\n\nChannel 0: oh, I see. Alright. I'll make a note of it. But thank you for taking this call.\n\nChannel 1: Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Yes.","start":1.76,"end":2.08,"sentiment":"neutral","sentiment_score":0.11926644295454024},{"text":"Hi.","start":2.08,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.25163477659225464},{"text":"Good afternoon, Ray.","start":2.3999999,"end":3.78,"sentiment":"positive","sentiment_score":0.36364613970120746}],"sentiment":"neutral","sentiment_score":0.29236792773008347,"channel":0,"num_words":5,"start":1.76,"end":3.78},{"sentences":[{"text":"Hello?","start":5.12,"end":5.2,"sentiment":"neutral","sentiment_score":0.20016618072986603},{"text":"Yeah.","start":5.2,"end":5.7,"sentiment":"neutral","sentiment_score":0.18051272630691528}],"sentiment":"neutral","sentiment_score":0.19033945351839066,"channel":1,"num_words":2,"start":5.12,"end":5.7},{"sentences":[{"text":"Yeah.","start":6.16,"end":6.56,"sentiment":"neutral","sentiment_score":0.2273281216621399},{"text":"Ray, good day to you.","start":6.56,"end":7.8399997,"sentiment":"positive","sentiment_score":0.4833494067192078},{"text":"This is Mary calling from Vigilance AI.","start":7.8399997,"end":11.139999,"sentiment":"neutral","sentiment_score":0.16212517874581472},{"text":"We are an AI powered MDR platform which investigate and responds to security events 24 by seven while having human in the loop.","start":12.575001,"end":21.875,"sentiment":"neutral","sentiment_score":0.1709810913256977},{"text":"Reason","start":22.654999,"end":23.055,"sentiment":"neutral","sentiment_score":0.018673188984394073}],"sentiment":"neutral","sentiment_score":0.20892404583660332,"channel":0,"num_words":37,"start":6.16,"end":23.055},{"sentences":[{"text":"Yeah.","start":23.055,"end":23.455,"sentiment":"neutral","sentiment_score":0.029940735548734665}],"sentiment":"neutral","sentiment_score":0.029940735548734665,"channel":1,"num_words":1,"start":23.055,"end":23.455},{"sentences":[{"text":"we called","start":23.055,"end":23.535,"sentiment":"neutral","sentiment_score":0.022229676600545645}],"sentiment":"neutral","sentiment_score":0.022229676600545645,"channel":0,"num_words":2,"start":23.055,"end":23.535},{"sentences":[{"text":"Look.","start":23.455,"end":23.695,"sentiment":"neutral","sentiment_score":0.01774642989039421}],"sentiment":"neutral","sentiment_score":0.01774642989039421,"channel":1,"num_words":1,"start":23.455,"end":23.695},{"sentences":[{"text":"you,","start":23.535,"end":23.695,"sentiment":"neutral","sentiment_score":0.025710154324769977}],"sentiment":"neutral","sentiment_score":0.025710154324769977,"channel":0,"num_words":1,"start":23.535,"end":23.695},{"sentences":[{"text":"So","start":23.695,"end":24.195,"sentiment":"neutral","sentiment_score":-0.05314972251653671}],"sentiment":"neutral","sentiment_score":-0.05314972251653671,"channel":1,"num_words":1,"start":23.695,"end":24.195},{"sentences":[{"text":"Ray, because","start":23.695,"end":24.515,"sentiment":"neutral","sentiment_score":-0.04244591295719147}],"sentiment":"neutral","sentiment_score":-0.04244591295719147,"channel":0,"num_words":2,"start":23.695,"end":24.515},{"sentences":[{"text":"I'm no longer working for flybys.","start":24.494999,"end":26.515,"sentiment":"neutral","sentiment_score":-0.22493702669938406},{"text":"I'm no longer I'm semi retired.","start":26.895,"end":29.075,"sentiment":"neutral","sentiment_score":-0.1678659146030744}],"sentiment":"neutral","sentiment_score":-0.19640147065122923,"channel":1,"num_words":12,"start":24.494999,"end":29.075},{"sentences":[{"text":"oh, I see.","start":29.84,"end":31.38,"sentiment":"neutral","sentiment_score":-0.005880254631241162},{"text":"Alright.","start":31.76,"end":32.16,"sentiment":"neutral","sentiment_score":0.10475356876850128},{"text":"I'll make a note of it.","start":32.16,"end":33.28,"sentiment":"neutral","sentiment_score":0.19636006653308868},{"text":"But thank you for taking this call.","start":33.28,"end":34.98,"sentiment":"positive","sentiment_score":0.5374777274472373}],"sentiment":"neutral","sentiment_score":0.29574219389435125,"channel":0,"num_words":17,"start":29.84,"end":34.98},{"sentences":[{"text":"Thank you.","start":35.239998,"end":35.88,"sentiment":"positive","sentiment_score":0.5280295312404633},{"text":"Bye bye.","start":35.88,"end":36.7,"sentiment":"neutral","sentiment_score":0.20952415466308594}],"sentiment":"positive","sentiment_score":0.3687768429517746,"channel":1,"num_words":4,"start":35.239998,"end":36.7}]},"summary":{"result":"success","short":"The customer, Ray, receives a call from Mary at favor of their company, Carrefourance AI. The company is an AI-powered MDR platform that responds to security events 24 by seven while having humans in the loop. Mary thanks Ray for taking the call and ends the conversation."},"intents":{"segments":[{"text":"I'm no longer I'm semi retired. oh, I see.","start_word":58,"end_word":66,"intents":[{"intent":"Inform about retirement status","confidence_score":0.045979608}]}]},"sentiments":{"segments":[{"text":"Yes. Hi.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.18545061349868777},{"text":"Good afternoon, Ray.","start_word":2,"end_word":4,"sentiment":"positive","sentiment_score":0.3573159873485565},{"text":"Hello? Yeah. Yeah.","start_word":5,"end_word":7,"sentiment":"neutral","sentiment_score":0.20266902446746823},{"text":"Ray, good day to you.","start_word":8,"end_word":12,"sentiment":"positive","sentiment_score":0.4628271460533142},{"text":"This is Mary calling from Vigilance AI. We are an AI powered MDR platform which investigate and responds to security events 24 by seven while having human in the loop. Reason we Yeah. called Look. you, Ray, So because I'm no longer working for flybys. I'm no longer I'm semi retired. oh, I see. Alright. I'll make a note of it.","start_word":13,"end_word":73,"sentiment":"neutral","sentiment_score":0.04499020427465439},{"text":"But thank you for taking this call. Thank you.","start_word":74,"end_word":82,"sentiment":"positive","sentiment_score":0.5332249402999878},{"text":"Bye bye.","start_word":83,"end_word":84,"sentiment":"neutral","sentiment_score":0.24087552726268768}],"average":{"sentiment":"neutral","sentiment_score":0.1406833145969598}}}}