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I got a response to my ticket regarding notice to shut down my service. The Google Shopping was my friend. I I think he's just put him to Google Shopping. Ben Hamira?\n\nWhat? I rang I sent a ticket to basically I might need to ring up in the morning. It was basically regarding closing my account and shutting off my service. No. No.\n\nNo. It's I've I'm basically going with another ISP. No. No. Unfortunately, there isn't.\n\nYes. I figured that was the case. Alright. Thanks, mate. Alright.\n\nNot a problem, mate. Thank you so much. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.6399999,"end":3.1399999,"sentiment":"neutral","sentiment_score":-0.016627203673124313},{"text":"I got a response to my ticket regarding notice to shut down my service.","start":3.1999998,"end":10.82,"sentiment":"neutral","sentiment_score":-0.08623877832932132},{"text":"The Google Shopping was my friend.","start":14.175,"end":14.944615,"sentiment":"neutral","sentiment_score":-0.03201257158070803},{"text":"I I think he's just put him to Google Shopping.","start":14.944615,"end":18.507307,"sentiment":"neutral","sentiment_score":-0.01677660197019577},{"text":"Ben Hamira?","start":18.507307,"end":19.455,"sentiment":"neutral","sentiment_score":-0.02982995845377445}],"sentiment":"neutral","sentiment_score":-0.04980216564779932,"num_words":33,"start":2.6399999,"end":19.455},{"sentences":[{"text":"What?","start":19.455,"end":19.615,"sentiment":"neutral","sentiment_score":-0.04220516234636307},{"text":"I rang I sent a ticket to basically I might need to ring up in the morning.","start":19.615,"end":25.055,"sentiment":"neutral","sentiment_score":-0.07455769334645833},{"text":"It was basically regarding closing my account and shutting off my service.","start":25.055,"end":29.789999,"sentiment":"neutral","sentiment_score":-0.08258513237039249},{"text":"No.","start":33.45,"end":33.69,"sentiment":"neutral","sentiment_score":-0.28871193528175354},{"text":"No.","start":33.69,"end":33.85,"sentiment":"neutral","sentiment_score":-0.3038327991962433}],"sentiment":"neutral","sentiment_score":-0.09041413350496441,"num_words":32,"start":19.455,"end":33.85},{"sentences":[{"text":"No.","start":33.85,"end":34.17,"sentiment":"negative","sentiment_score":-0.34332945942878723},{"text":"It's I've I'm basically going with another ISP.","start":34.17,"end":37.79,"sentiment":"neutral","sentiment_score":-0.29441939666867256},{"text":"No.","start":45.685,"end":46.005,"sentiment":"neutral","sentiment_score":-0.1840459108352661},{"text":"No.","start":46.005,"end":46.325,"sentiment":"neutral","sentiment_score":-0.2063186764717102},{"text":"Unfortunately, there isn't.","start":46.325,"end":47.705,"sentiment":"neutral","sentiment_score":-0.3020302951335907}],"sentiment":"neutral","sentiment_score":-0.2853671503918512,"num_words":14,"start":33.85,"end":47.705},{"sentences":[{"text":"Yes.","start":53.760002,"end":54.0,"sentiment":"neutral","sentiment_score":0.0014513349160552025},{"text":"I figured that was the case.","start":54.0,"end":55.86,"sentiment":"neutral","sentiment_score":-0.00594457487265269},{"text":"Alright.","start":59.52,"end":59.92,"sentiment":"neutral","sentiment_score":0.08949249237775803},{"text":"Thanks, mate.","start":59.92,"end":60.82,"sentiment":"neutral","sentiment_score":0.19222647696733475},{"text":"Alright.","start":61.84,"end":62.32,"sentiment":"neutral","sentiment_score":0.130813330411911}],"sentiment":"neutral","sentiment_score":0.051867514764043415,"num_words":11,"start":53.760002,"end":62.32},{"sentences":[{"text":"Not a problem, mate.","start":62.32,"end":63.2,"sentiment":"neutral","sentiment_score":0.26265255734324455},{"text":"Thank you so much.","start":63.2,"end":64.26,"sentiment":"positive","sentiment_score":0.5035426318645477},{"text":"Bye.","start":64.64,"end":65.14,"sentiment":"neutral","sentiment_score":0.10164479911327362}],"sentiment":"positive","sentiment_score":0.3518250617716048,"num_words":9,"start":62.32,"end":65.14}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Hi. I got a response to my ticket regarding notice to shut down my service.\n\nChannel 0: Who am I speaking to?\n\nChannel 1: The Google Shopping was my friend. I I think he's just put him to\n\nChannel 0: What's\n\nChannel 1: Google\n\nChannel 0: it regarding?\n\nChannel 1: Shopping.\n\nChannel 0: Sorry.\n\nChannel 1: Ben Hamira? What? I rang I sent a ticket to basically I might need to ring up in the morning. It was basically regarding closing my account and shutting off my service.\n\nChannel 0: You wanna shut down? Why? What happened?\n\nChannel 1: No. No. No. It's I've I'm basically going with another ISP.\n\nChannel 0: Okay. Is there anything that we can do to better the service or better anything so you could stay with us? Or\n\nChannel 1: No. No. Unfortunately, there isn't.\n\nChannel 0: okay. Well, for you to cancel, you'll need to pull out the accounts department from nine till six, Monday to Friday,\n\nChannel 1: Yes.\n\nChannel 0: nine\n\nChannel 1: I\n\nChannel 0: yeah.\n\nChannel 1: figured that was the case.\n\nChannel 0: Yeah. Yeah. Then they'll they'll do everything for you. Not a problem. Well,\n\nChannel 1: Alright.\n\nChannel 0: sorry\n\nChannel 1: Thanks,\n\nChannel 0: to see\n\nChannel 1: mate.\n\nChannel 0: sorry to see you again, mate.\n\nChannel 1: Alright. Not a problem, mate. Thank you\n\nChannel 0: Alright.\n\nChannel 1: so much.\n\nChannel 0: Cheers, mate. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.0016541322693228722}],"sentiment":"neutral","sentiment_score":0.0016541322693228722,"channel":0,"num_words":1,"start":0.39999998,"end":0.9},{"sentences":[{"text":"Hi.","start":2.6399999,"end":3.1399999,"sentiment":"neutral","sentiment_score":-0.016627203673124313},{"text":"I got a response to my ticket regarding notice to shut down my service.","start":3.1999998,"end":10.82,"sentiment":"neutral","sentiment_score":-0.08623877832932132}],"sentiment":"neutral","sentiment_score":-0.08159800668557485,"channel":1,"num_words":15,"start":2.6399999,"end":10.82},{"sentences":[{"text":"Who am I speaking to?","start":13.065,"end":14.285,"sentiment":"neutral","sentiment_score":-0.05165199339389801}],"sentiment":"neutral","sentiment_score":-0.05165199339389801,"channel":0,"num_words":5,"start":13.065,"end":14.285},{"sentences":[{"text":"The Google Shopping was my friend.","start":14.175,"end":14.944615,"sentiment":"neutral","sentiment_score":-0.03201257158070803},{"text":"I I think he's just put him to","start":14.944615,"end":17.559616,"sentiment":"neutral","sentiment_score":-0.01692085445392877}],"sentiment":"neutral","sentiment_score":-0.02338873322254845,"channel":1,"num_words":14,"start":14.175,"end":17.559616},{"sentences":[{"text":"What's","start":17.465,"end":17.785,"sentiment":"neutral","sentiment_score":-0.012458624318242071}],"sentiment":"neutral","sentiment_score":-0.012458624318242071,"channel":0,"num_words":1,"start":17.465,"end":17.785},{"sentences":[{"text":"Google","start":17.559616,"end":18.033463,"sentiment":"neutral","sentiment_score":-0.010533477179706097}],"sentiment":"neutral","sentiment_score":-0.010533477179706097,"channel":1,"num_words":1,"start":17.559616,"end":18.033463},{"sentences":[{"text":"it regarding?","start":17.785,"end":18.445,"sentiment":"neutral","sentiment_score":-0.015308992937207222}],"sentiment":"neutral","sentiment_score":-0.015308992937207222,"channel":0,"num_words":2,"start":17.785,"end":18.445},{"sentences":[{"text":"Shopping.","start":18.033463,"end":18.507307,"sentiment":"neutral","sentiment_score":-0.021865706890821457}],"sentiment":"neutral","sentiment_score":-0.021865706890821457,"channel":1,"num_words":1,"start":18.033463,"end":18.507307},{"sentences":[{"text":"Sorry.","start":18.505,"end":19.005,"sentiment":"neutral","sentiment_score":-0.0404951274394989}],"sentiment":"neutral","sentiment_score":-0.0404951274394989,"channel":0,"num_words":1,"start":18.505,"end":19.005},{"sentences":[{"text":"Ben Hamira?","start":18.507307,"end":19.455,"sentiment":"neutral","sentiment_score":-0.02982995845377445},{"text":"What?","start":19.455,"end":19.615,"sentiment":"neutral","sentiment_score":-0.04220516234636307},{"text":"I rang I sent a ticket to basically I might need to ring up in the morning.","start":19.615,"end":25.055,"sentiment":"neutral","sentiment_score":-0.07455769334645833},{"text":"It was basically regarding closing my account and shutting off my service.","start":25.055,"end":29.789999,"sentiment":"neutral","sentiment_score":-0.08258513237039249}],"sentiment":"neutral","sentiment_score":-0.07376148295588791,"channel":1,"num_words":32,"start":18.507307,"end":29.789999},{"sentences":[{"text":"You wanna shut down?","start":30.720001,"end":31.52,"sentiment":"neutral","sentiment_score":-0.05917374510318041},{"text":"Why?","start":31.52,"end":31.76,"sentiment":"neutral","sentiment_score":-0.11974214762449265},{"text":"What happened?","start":31.76,"end":32.42,"sentiment":"neutral","sentiment_score":-0.1211228966712952}],"sentiment":"neutral","sentiment_score":-0.08552613162568637,"channel":0,"num_words":7,"start":30.720001,"end":32.42},{"sentences":[{"text":"No.","start":33.45,"end":33.69,"sentiment":"neutral","sentiment_score":-0.28871193528175354},{"text":"No.","start":33.69,"end":33.85,"sentiment":"neutral","sentiment_score":-0.3038327991962433},{"text":"No.","start":33.85,"end":34.17,"sentiment":"negative","sentiment_score":-0.34332945942878723},{"text":"It's I've I'm basically going with another ISP.","start":34.17,"end":37.79,"sentiment":"neutral","sentiment_score":-0.29441939666867256}],"sentiment":"neutral","sentiment_score":-0.2992026697505604,"channel":1,"num_words":11,"start":33.45,"end":37.79},{"sentences":[{"text":"Okay.","start":39.585003,"end":39.905003,"sentiment":"neutral","sentiment_score":-0.0946098193526268},{"text":"Is there anything that we can do to better the service or better anything so you could stay with us?","start":39.905003,"end":44.305,"sentiment":"neutral","sentiment_score":-0.09266622252762317},{"text":"Or","start":44.305,"end":44.805,"sentiment":"neutral","sentiment_score":-0.0829501822590828}],"sentiment":"neutral","sentiment_score":-0.09231292964382605,"channel":0,"num_words":22,"start":39.585003,"end":44.805},{"sentences":[{"text":"No.","start":45.685,"end":46.005,"sentiment":"neutral","sentiment_score":-0.1840459108352661},{"text":"No.","start":46.005,"end":46.325,"sentiment":"neutral","sentiment_score":-0.2063186764717102},{"text":"Unfortunately, there isn't.","start":46.325,"end":47.705,"sentiment":"neutral","sentiment_score":-0.3020302951335907}],"sentiment":"neutral","sentiment_score":-0.2592910945415497,"channel":1,"num_words":5,"start":45.685,"end":47.705},{"sentences":[{"text":"okay.","start":48.065002,"end":48.565002,"sentiment":"neutral","sentiment_score":-0.0706629529595375},{"text":"Well, for you to cancel, you'll need to pull out the accounts department from nine till six, Monday to Friday,","start":48.705,"end":53.985,"sentiment":"neutral","sentiment_score":-0.07453779466450214}],"sentiment":"neutral","sentiment_score":-0.07435327839283716,"channel":0,"num_words":21,"start":48.065002,"end":53.985},{"sentences":[{"text":"Yes.","start":53.760002,"end":54.0,"sentiment":"neutral","sentiment_score":0.0014513349160552025}],"sentiment":"neutral","sentiment_score":0.0014513349160552025,"channel":1,"num_words":1,"start":53.760002,"end":54.0},{"sentences":[{"text":"nine","start":53.985,"end":54.145,"sentiment":"neutral","sentiment_score":0.004523055627942085}],"sentiment":"neutral","sentiment_score":0.004523055627942085,"channel":0,"num_words":1,"start":53.985,"end":54.145},{"sentences":[{"text":"I","start":54.0,"end":54.4,"sentiment":"neutral","sentiment_score":0.01366506889462471}],"sentiment":"neutral","sentiment_score":0.01366506889462471,"channel":1,"num_words":1,"start":54.0,"end":54.4},{"sentences":[{"text":"yeah.","start":54.385002,"end":54.885002,"sentiment":"neutral","sentiment_score":0.020161431282758713}],"sentiment":"neutral","sentiment_score":0.020161431282758713,"channel":0,"num_words":1,"start":54.385002,"end":54.885002},{"sentences":[{"text":"figured that was the case.","start":54.4,"end":55.86,"sentiment":"neutral","sentiment_score":-0.00986650362610817}],"sentiment":"neutral","sentiment_score":-0.00986650362610817,"channel":1,"num_words":5,"start":54.4,"end":55.86},{"sentences":[{"text":"Yeah.","start":56.11,"end":56.27,"sentiment":"neutral","sentiment_score":0.04199308156967163},{"text":"Yeah.","start":56.27,"end":56.43,"sentiment":"neutral","sentiment_score":0.05073150619864464},{"text":"Then they'll they'll do everything for you.","start":56.43,"end":58.510002,"sentiment":"neutral","sentiment_score":0.04294582935316222},{"text":"Not a 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you","start":63.2,"end":63.52,"sentiment":"positive","sentiment_score":0.46313658356666565}],"sentiment":"neutral","sentiment_score":0.30109953241688864,"channel":1,"num_words":7,"start":61.84,"end":63.52},{"sentences":[{"text":"Alright.","start":63.47,"end":63.97,"sentiment":"positive","sentiment_score":0.4461720883846283}],"sentiment":"positive","sentiment_score":0.4461720883846283,"channel":0,"num_words":1,"start":63.47,"end":63.97},{"sentences":[{"text":"so much.","start":63.52,"end":64.26,"sentiment":"positive","sentiment_score":0.5439486801624298}],"sentiment":"positive","sentiment_score":0.5439486801624298,"channel":1,"num_words":2,"start":63.52,"end":64.26},{"sentences":[{"text":"Cheers, mate.","start":64.11,"end":64.590004,"sentiment":"positive","sentiment_score":0.46446719765663147},{"text":"Bye.","start":64.590004,"end":65.090004,"sentiment":"neutral","sentiment_score":0.24331752955913544}],"sentiment":"positive","sentiment_score":0.3907506416241328,"channel":0,"num_words":3,"start":64.11,"end":65.090004},{"sentences":[{"text":"Bye.","start":64.64,"end":65.14,"sentiment":"neutral","sentiment_score":0.10164479911327362}],"sentiment":"neutral","sentiment_score":0.10164479911327362,"channel":1,"num_words":1,"start":64.64,"end":65.14}]},"summary":{"result":"success","short":"The customer called about their service shutting down and asked who they were speaking to. The agent informed them that they needed to contact the accounts department and apologized for the inconvenience. The customer explained that they had already tried to cancel their service with another ISP and the agent assured them that they would assist them."},"intents":{"segments":[{"text":"I got a response to my ticket regarding notice to shut down my service. Who am I speaking to?","start_word":2,"end_word":20,"intents":[{"intent":"Request service shutdown","confidence_score":0.011696893}]},{"text":"Is there anything that we can do to better the service or better anything so you could stay with us? Or No.","start_word":92,"end_word":113,"intents":[{"intent":"Get better service","confidence_score":0.0002610541}]},{"text":"Well, for you to cancel, you'll need to pull out the accounts department from nine till six, Monday to Friday, Yes.","start_word":119,"end_word":139,"intents":[{"intent":"Cancel service","confidence_score":0.3361955}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. I got a response to my ticket regarding notice to shut down my service. Who am I speaking to? The Google Shopping was my friend. I I think he's just put him to What's Google it regarding? Shopping. Sorry. Ben Hamira? What? I rang I sent a ticket to basically I might need to ring up in the morning. It was basically regarding closing my account and shutting off my service. You wanna shut down? Why? What happened? No. No.","start_word":0,"end_word":81,"sentiment":"neutral","sentiment_score":-0.06648056209087372},{"text":"No.","start_word":82,"end_word":82,"sentiment":"negative","sentiment_score":-0.34332945942878723},{"text":"It's I've I'm basically going with another ISP. Okay. Is there anything that we can do to better the service or better anything so you could stay with us? Or No. No. Unfortunately, there isn't. okay. Well, for you to cancel, you'll need to pull out the accounts department from nine till six, Monday to Friday, Yes. nine I yeah. figured that was the case. Yeah. Yeah. Then they'll they'll do everything for you. Not a problem. Well, Alright. sorry Thanks, to see mate. sorry to see you again, mate. Alright. Not a problem, mate.","start_word":83,"end_word":177,"sentiment":"neutral","sentiment_score":-0.04189788177609444},{"text":"Thank you Alright. so much. Cheers, mate.","start_word":178,"end_word":184,"sentiment":"positive","sentiment_score":0.47570088505744934},{"text":"Bye. Bye.","start_word":185,"end_word":186,"sentiment":"neutral","sentiment_score":0.18942773342132568}],"average":{"sentiment":"neutral","sentiment_score":-0.02324695216472073}}}}