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I'm trying to sup set up the Internet, but I'm getting a red colored signal. And it keeps telling me that the password is incorrect. So I was wondering if you could provide me with the password as well. Yes.\n\nSo first name is Friel, f for Freddie, e for echo, r for Romeo, y a l. A l. Yes. Yes. I'm good.\n\nHow are you? Yeah. It is sunny. Yeah. A 100%.\n\nNothing. I just put the yellow cable e a cable. I put it into the modem, and it was the other end is connected to the socket. It was already there. Yeah.\n\nLike, the yeah. It's on the wall. That's correct. Yes. Yes.\n\nI do have that. It's in front of me. Black. Yes. Yes.\n\nIt is. Yeah. E four is the lighting lighting. Yeah. Okay.\n\nIs there a way I can send you a photo so you can see how it was already connected? Because the two yellow ends of the e cable, one's connected to the modem and the other one is connected to the wall, not to the the black box. Yeah. Yes. 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Good morning. AT Health tech support.\n\nChannel 1: Hi. I'm trying to sup set up the Internet, but I'm getting a red colored signal. And it keeps telling me that the password is incorrect. So I was wondering if you could provide me with the password as well.\n\nChannel 0: Okay. First of all, I would need to know who I'm talking to, please.\n\nChannel 1: Yes. So first name is Friel, f for Freddie, e for echo, r for Romeo, y a l. A l.\n\nChannel 0: I'm sorry. Was that Ferial? Yeah?\n\nChannel 1: Yes.\n\nChannel 0: Fatui.\n\nChannel 1: Yes.\n\nChannel 0: Okay. One second. Let me just pull out your account. And how are you today? This lovely\n\nChannel 1: I'm good.\n\nChannel 0: morning.\n\nChannel 1: How are you? Yeah.\n\nChannel 0: I need\n\nChannel 1: It is\n\nChannel 0: a\n\nChannel 1: sunny.\n\nChannel 0: I I need a holiday.\n\nChannel 1: Yeah. A 100%.\n\nChannel 0: Okay. Let's have a look. Base. Fine. Okay.\n\nNow you haven't pressed any reset buttons or anything like this on the router, have you?\n\nChannel 1: Nothing. I just put the yellow cable e a\n\nChannel 0: Where\n\nChannel 1: cable.\n\nChannel 0: where did you put the cable into?\n\nChannel 1: I put it into the modem, and it was the other end is connected to the socket. It was already there.\n\nChannel 0: Socket.\n\nChannel 1: Yeah. Like, the\n\nChannel 0: Okay. Okay.\n\nChannel 1: yeah.\n\nChannel 0: You're\n\nChannel 1: It's\n\nChannel 0: at unit\n\nChannel 1: on the wall.\n\nChannel 0: G O G 0334 Upton Street. Yeah?\n\nChannel 1: That's correct. Yes.\n\nChannel 0: Okay. So you should have a white box or a black box on the wall.\n\nChannel 1: Yes. I do have that. It's in front of me.\n\nChannel 0: Yeah. White or black? Okay. So black port, if you have a look at it,\n\nChannel 1: Black.\n\nChannel 0: you\n\nChannel 1: Yes.\n\nChannel 0: you got, I think three lights. It should be the is the service light on?\n\nChannel 1: Yes. It is.\n\nChannel 0: Okay. Then you got Ethernet one, Ethernet two, Ethernet three, Ethernet four.\n\nChannel 1: Yeah. E four is the\n\nChannel 0: That's\n\nChannel 1: lighting\n\nChannel 0: the that's\n\nChannel 1: lighting.\n\nChannel 0: it.\n\nChannel 1: Yeah.\n\nChannel 0: Probably the alarm system. Alright. So put the plug in Ethernet one\n\nChannel 1: Okay.\n\nChannel 0: in the black box.\n\nChannel 1: Is there a way I can send you a photo so you can see how it was already connected? Because the two yellow ends of the e cable, one's connected to the modem and the other one is connected to the wall, not to the\n\nChannel 0: Yeah. Because they're\n\nChannel 1: the black\n\nChannel 0: probably\n\nChannel 1: box.\n\nChannel 0: probably the way it's done is they might have that cable that's connected to the wall, probably\n\nChannel 1: Yeah.\n\nChannel 0: go to where the living room is. You might need to connect the router where the living room is. That could be it. But, anyway, do you have a WhatsApp?\n\nChannel 1: Yes. I do.\n\nChannel 0: Very good. 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WhatsApp?","start":164.14494,"end":166.00494,"sentiment":"neutral","sentiment_score":0.01058967996920858}],"sentiment":"neutral","sentiment_score":-0.02836538217961788,"channel":0,"num_words":30,"start":158.515,"end":166.00494},{"sentences":[{"text":"Yes.","start":166.85495,"end":167.25494,"sentiment":"neutral","sentiment_score":0.02796909213066101},{"text":"I do.","start":167.25494,"end":167.91495,"sentiment":"positive","sentiment_score":0.6773561537265778}],"sentiment":"positive","sentiment_score":0.46089379986127216,"channel":1,"num_words":3,"start":166.85495,"end":167.91495},{"sentences":[{"text":"Very good.","start":168.38493,"end":169.02493,"sentiment":"positive","sentiment_score":0.9039441049098969},{"text":"Very good.","start":169.02493,"end":169.84494,"sentiment":"positive","sentiment_score":0.4286254439502954}],"sentiment":"positive","sentiment_score":0.6662847744300961,"channel":0,"num_words":4,"start":168.38493,"end":169.84494}]},"summary":{"result":"success","short":"The customer is having trouble setting up their internet and is receiving a red signal. The agent asks for the password and helps the customer reset their password. The agent also asks the customer to check if they have a white box and suggests connecting the router to the wall, but the customer is unsure and asks the agent to send a photo."},"intents":{"segments":[{"text":"I'm trying to sup set up the Internet, but I'm getting a red colored signal. And it keeps telling me that the password is incorrect. So I was wondering if you could provide me with the password as well. Okay.","start_word":8,"end_word":47,"intents":[{"intent":"Provide password","confidence_score":0.017435852}]}]},"sentiments":{"segments":[{"text":"Hey.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2429143488407135},{"text":"Good morning.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.3766746520996094},{"text":"AT Health tech support. Hi. I'm trying to sup set up the Internet, but I'm getting a red colored signal.","start_word":3,"end_word":22,"sentiment":"neutral","sentiment_score":-0.041409075260162354},{"text":"And it keeps telling me that the password is incorrect.","start_word":23,"end_word":32,"sentiment":"negative","sentiment_score":-0.38424381613731384},{"text":"So I was wondering if you could provide me with the password as well. Okay. First of all, I would need to know who I'm talking to, please. Yes. So first name is Friel, f for Freddie, e for echo, r for Romeo, y a l. A l. I'm sorry. Was that Ferial? Yeah? Yes. Fatui. Yes. Okay. One second. Let me just pull out your account. And how are you today?","start_word":33,"end_word":104,"sentiment":"neutral","sentiment_score":-0.024496613070368767},{"text":"This lovely I'm good. morning.","start_word":105,"end_word":109,"sentiment":"positive","sentiment_score":0.567509651184082},{"text":"How are you? Yeah. I need It is a sunny. I I need a holiday. Yeah. A 100%. Okay. Let's have a look. Base. Fine. Okay. Now you haven't pressed any reset buttons or anything like this on the router, have you? Nothing. I just put the yellow cable e a Where cable. where did you put the cable into? I put it into the modem, and it was the other end is connected to the socket. It was already there. Socket. Yeah. Like, the Okay. Okay. yeah. You're It's at unit on the wall. G O G 0334 Upton Street. Yeah? That's correct. Yes. Okay. So you should have a white box or a black box on the wall. Yes. I do have that. It's in front of me. Yeah. White or black? Okay. So black port, if you have a look at it, Black. you Yes. you got, I think three lights. It should be the is the service light on? Yes. It is. Okay. Then you got Ethernet one, Ethernet two, Ethernet three, Ethernet four. Yeah. E four is the That's lighting the that's lighting. it. Yeah. Probably the alarm system. Alright. So put the plug in Ethernet one Okay. in the black box. Is there a way I can send you a photo so you can see how it was already connected? Because the two yellow ends of the e cable, one's connected to the modem and the other one is connected to the wall, not to the Yeah. Because they're the black probably box. probably the way it's done is they might have that cable that's connected to the wall, probably Yeah. go to where the living room is. You might need to connect the router where the living room is. That could be it. But, anyway, do you have a WhatsApp? Yes.","start_word":110,"end_word":417,"sentiment":"neutral","sentiment_score":0.018115301949105093},{"text":"I do. Very good. Very good.","start_word":418,"end_word":423,"sentiment":"positive","sentiment_score":0.8179667592048645}],"average":{"sentiment":"neutral","sentiment_score":0.022180699520423765}}}}