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Just before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes. Is that okay? Yep. Great. Fantastic. Thank you. And, also, I just need to confirm that I'm speaking with the right person. Can you just give me your full name, date of birth, and address, please? Yes. Fantastic. Thank you so much for that. I'm phoning today to see if we can book in your up your due and your review for your super and insurance policies. Is there yeah. We certainly can. Give me one moment. I'm gonna jump into the calendar and just check availability. Is there any day that you prefer? Wednesdays? No worries at all. And a and a time? Okay. Let me just double check. Okay. So you're in. So being two hours behind, I'm just trying to find a really good time for yourself. Would 11:00 WA time be sufficient? Yeah. Okay. Fantastic. Would you like me to send through a meeting request for your calendar to your email? Okay. Fantastic. 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Is this Sandile? Hello? Are you there? Hello?\n\nIt no. You're right. My apologies. This is Jenna from Oakview Financial. How are you today?\n\nI'm good. Thank you. Just before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes. Is that okay? Yep.\n\nGreat. Fantastic. Thank you. And, also, I just need to confirm that I'm speaking with the right person. Can you just give me your full name, date of birth, and address, please?\n\nYes. Fantastic. Thank you so much for that. I'm phoning today to see if we can book in your up your due and your review for your super and insurance policies. Is there yeah.\n\nWe certainly can. Give me one moment. I'm gonna jump into the calendar and just check availability. Is there any day that you prefer? Wednesdays?\n\nNo worries at all. And a and a time? Okay. Let me just double check. Okay.\n\nSo you're in. So being two hours behind, I'm just trying to find a really good time for yourself. Would 11:00 WA time be sufficient? Yeah. Okay.\n\nFantastic. Would you like me to send through a meeting request for your calendar to your email? Okay. Fantastic. And before we end our call, I was just wondering, did you have about ten ten, fifteen minutes or so now to run through your personal situation just to understand where you're at and if anything's changed significantly since we last met with you.\n\nNo. That's completely understandable. We can do that in our meeting next week. Fantastic. Thank you so much.\n\nEnjoy your day. Okay. 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Hello? Yeah. Sorry. I'm good.\n\nYourself? Mhmm. That's fine. Full name is. Date of birth, the 06/02/1919, and address is 125 Wewer Circle in South Yarborough, WA.\n\nOkay. Can we book it for next week? Wednesday. Yep. So anytime on Wednesday, I'll be home.\n\nYeah. That's fine. Okay. Yeah. That's fine.\n\nThank you. Actually, I don't have the time right now because I'm preparing for the good work. Alright. Thank you. Okay.\n\nThank you. 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Is this Sandile?\n\nChannel 1: Hello?\n\nChannel 0: Hello? Are you there?\n\nChannel 1: Yeah. Sorry.\n\nChannel 0: Hello? It no. You're right. My apologies. This is Jenna from Oakview Financial.\n\nHow are you today?\n\nChannel 1: I'm good. Yourself?\n\nChannel 0: I'm good. Thank you. Just before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes. Is that okay?\n\nChannel 1: Mhmm.\n\nChannel 0: Yep.\n\nChannel 1: That's fine.\n\nChannel 0: Great. Fantastic. Thank you. And, also, I just need to confirm that I'm speaking with the right person. Can you just give me your full name, date of birth, and address, please?\n\nChannel 1: Full name is. Date of\n\nChannel 0: Yes.\n\nChannel 1: birth, the 06/02/1919, and address is 125 Wewer Circle in South Yarborough, WA.\n\nChannel 0: Fantastic. Thank you so much for that. I'm phoning today to see if we can book in your up your due and your review for your super and insurance policies. Is\n\nChannel 1: Okay. Can we book it for\n\nChannel 0: there yeah.\n\nChannel 1: next week?\n\nChannel 0: We certainly can. Give me one moment. I'm gonna jump into the calendar and just check availability. Is there any day that you prefer?\n\nChannel 1: Wednesday.\n\nChannel 0: Wednesdays? No worries at all.\n\nChannel 1: Yep.\n\nChannel 0: And a and a\n\nChannel 1: So anytime on Wednesday, I'll be home.\n\nChannel 0: time? Okay. Let me just double check. Okay. So you're in.\n\nSo being two hours behind, I'm just trying to find a really good time for yourself. Would 11:00 WA time be sufficient?\n\nChannel 1: Yeah. That's fine. Okay.\n\nChannel 0: Yeah. Okay. Fantastic. Would you like me to send through a meeting request for your calendar to your email?\n\nChannel 1: Yeah. That's fine. Thank you.\n\nChannel 0: Okay. Fantastic. 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you.","start":169.75,"end":170.31,"sentiment":"positive","sentiment_score":0.7950998842716217},{"text":"Bye.","start":170.31,"end":170.81,"sentiment":"positive","sentiment_score":0.4515486657619476}],"sentiment":"positive","sentiment_score":0.5352600179612637,"channel":1,"num_words":4,"start":169.18999,"end":170.81},{"sentences":[{"text":"Okay.","start":170.5,"end":170.98,"sentiment":"neutral","sentiment_score":0.3167346715927124},{"text":"Bye.","start":170.98,"end":171.48,"sentiment":"neutral","sentiment_score":-0.0998046025633812}],"sentiment":"neutral","sentiment_score":0.1084650345146656,"channel":0,"num_words":2,"start":170.5,"end":171.48}]},"summary":{"result":"success","short":"A representative from Oakview Financial calls Sandile to book a review and discuss insurance policies. The representative confirms Sandile's personal information and arranges for a meeting to discuss the personal situation in a few minutes. The call ends with the representative thanking Sandile and saying goodbye."},"intents":{"segments":[{"text":"Thank you so much for that. I'm phoning today to see if we can book in your up your due and your review for your super and insurance policies. Is Okay.","start_word":118,"end_word":148,"intents":[{"intent":"Book insurance policies","confidence_score":0.12722148}]},{"text":"I'm gonna jump into the calendar and just check availability. Is there any day that you prefer? Wednesday.","start_word":166,"end_word":183,"intents":[{"intent":"Test availability","confidence_score":0.0000542103}]},{"text":"So being two hours behind, I'm just trying to find a really good time for yourself. Would 11:00 WA time be sufficient?","start_word":211,"end_word":232,"intents":[{"intent":"Find good time","confidence_score":0.17038444}]},{"text":"Would 11:00 WA time be sufficient? Yeah.","start_word":227,"end_word":233,"intents":[{"intent":"Confirm time availability","confidence_score":0.027510297}]},{"text":"Would you like me to send through a meeting request for your calendar to your email? Yeah.","start_word":240,"end_word":256,"intents":[{"intent":"Send meeting request","confidence_score":0.89626384}]},{"text":"And before we end our call, I was just wondering, did you have about ten ten, fifteen minutes or so now to run through your personal situation just to understand where you're at and if anything's changed significantly since we last met with you.","start_word":263,"end_word":306,"intents":[{"intent":"Assess personal situation","confidence_score":0.03519882}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. Is this Sandile? Hello? Hello? Are you there? Yeah. Sorry. Hello? It no. You're right. My apologies. This is Jenna from Oakview Financial. How are you today? I'm good. Yourself?","start_word":0,"end_word":31,"sentiment":"neutral","sentiment_score":0.013444872573018074},{"text":"I'm good. Thank you.","start_word":32,"end_word":35,"sentiment":"positive","sentiment_score":0.3959537148475647},{"text":"Just before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes. Is that okay? Mhmm. Yep. That's fine.","start_word":36,"end_word":65,"sentiment":"neutral","sentiment_score":0.05616624653339386},{"text":"Great. Fantastic. Thank you.","start_word":66,"end_word":69,"sentiment":"positive","sentiment_score":0.6333255171775818},{"text":"And, also, I just need to confirm that I'm speaking with the right person. Can you just give me your full name, date of birth, and address, please? Full name is. Date Yes. of birth, the 06/02/1919, and address is 125 Wewer Circle in South Yarborough, WA.","start_word":70,"end_word":116,"sentiment":"neutral","sentiment_score":0.06557539850473404},{"text":"Fantastic. Thank you so much for that. I'm phoning today to see if we can book in your up your due and your review for your super and insurance policies.","start_word":117,"end_word":146,"sentiment":"positive","sentiment_score":0.4135017693042755},{"text":"Is Okay. Can we book it for there yeah. next week? We certainly can. Give me one moment. I'm gonna jump into the calendar and just check availability. Is there any day that you prefer? Wednesday. Wednesdays? No worries at all. Yep. And a and a So anytime on Wednesday, I'll be home. time? Okay. Let me just double check. Okay. So you're in. So being two hours behind, I'm just trying to find a really good time for yourself. Would 11:00 WA time be sufficient? Yeah. That's fine. Okay. Yeah. Okay.","start_word":147,"end_word":238,"sentiment":"neutral","sentiment_score":0.07116722607094308},{"text":"Fantastic.","start_word":239,"end_word":239,"sentiment":"positive","sentiment_score":0.4944763779640198},{"text":"Would you like me to send through a meeting request for your calendar to your email? Yeah. That's fine.","start_word":240,"end_word":258,"sentiment":"neutral","sentiment_score":0.20116598904132843},{"text":"Thank you.","start_word":259,"end_word":260,"sentiment":"positive","sentiment_score":0.463340699672699},{"text":"Okay.","start_word":261,"end_word":261,"sentiment":"neutral","sentiment_score":0.3034675419330597},{"text":"Fantastic.","start_word":262,"end_word":262,"sentiment":"positive","sentiment_score":0.4253861606121063},{"text":"And before we end our call, I was just wondering, did you have about ten ten, fifteen minutes or so now to run through your personal situation just to understand where you're at and if anything's changed significantly since we last met with you. Actually, I don't have the time right now because I'm preparing for the good work. No. That's completely understandable. We can do that in our meeting next week. Alright.","start_word":263,"end_word":335,"sentiment":"neutral","sentiment_score":-0.026277773082256317},{"text":"Thank you. Fantastic. Thank you so much. Enjoy your day.","start_word":336,"end_word":345,"sentiment":"positive","sentiment_score":0.601138710975647},{"text":"Okay.","start_word":346,"end_word":346,"sentiment":"neutral","sentiment_score":0.14872050285339355},{"text":"Thank you. Bye.","start_word":347,"end_word":349,"sentiment":"positive","sentiment_score":0.6187416315078735},{"text":"Okay. Bye.","start_word":350,"end_word":351,"sentiment":"neutral","sentiment_score":0.2307758182287216}],"average":{"sentiment":"neutral","sentiment_score":0.11474267142159598}}}}