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I appreciate your call today. I'll be here to assist you. And I'll just need to pull out your account. Okay? Please confirm your full name and your phone number. Thank you so much. Just bear with me. Okay. Thank you. Let me just pull out your account. Give me one moment. Okay? Thank you so much for patiently waiting on the line, Ashad. So if I heard you right, you're asking how much your invoice for the Internet service? Okay. Yes. Yeah. Now I I can go ahead and help you out to set up the direct debit. You can use your card, your Visa, or Mastercard. In that way, it will be automatically processed every month. However, I just wanted to let you know, you signed up January and then you signed up for twenty four month contract. The initial or the upfront payment you made, we cover that to your first thirty days, and then we provided you a one month free service. Reason why, you don't have yet an invoice. Your first invoice will be on April 1. But if you would like to set up the automatic payment, I can help you out. Would you like me to do it on my end? Okay. Sure. So are you going to use your Visa or your Mastercard for a direct debit? Visa? Visa. Okay. Thank you. One moment. Let me just log on and then set up the direct debit request. Okay. May I have the card number, please? Oh, okay. Sure. So you you would like to do it on your end? Okay. Sure. So prezanausd@gmail.com. Okay. Sure. So I'll send you the email and then the screenshot, and then I'll send you the username, password where you can set up the direct debit. Okay? Alright. Thank you, Yousa. Just wait for the email. If you did not receive to your inbox, please check to your spam folder. But rest assured, you will get the email with the instruction and your credentials to log on to the portal and set up your direct debit. Okay? Alright. Thank you, Shad. Have a great day. 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Good morning. Thank you so much for calling your toll account. How may I help you today? Oh, I'm so sorry.\n\nI can barely hear you. Can you speak a little louder, please? Oh, thank Okay. I appreciate your call today. I'll be here to assist you.\n\nAnd I'll just need to pull out your account. Okay? Please confirm your full name and your phone number. Thank you so much. Just bear with me.\n\nOkay. Thank you. Let me just pull out your account. Give me one moment. Okay?\n\nThank you so much for patiently waiting on the line, Ashad. So if I heard you right, you're asking how much your invoice for the Internet service? Okay. Yes. Yeah.\n\nNow I I can go ahead and help you out to set up the direct debit. You can use your card, your Visa, or Mastercard. In that way, it will be automatically processed every month. However, I just wanted to let you know, you signed up January and then you signed up for twenty four month contract. The initial or the upfront payment you made, we cover that to your first thirty days, and then we provided you a one month free service.\n\nReason why, you don't have yet an invoice. Your first invoice will be on April 1. But if you would like to set up the automatic payment, I can help you out. Would you like me to do it on my end? Okay.\n\nSure. So are you going to use your Visa or your Mastercard for a direct debit? Visa? Visa. Okay.\n\nThank you. One moment. Let me just log on and then set up the direct debit request. Okay. May I have the card number, please?\n\nOh, okay. Sure. So you you would like to do it on your end? Okay. Sure.\n\nSo prezanausd@gmail.com. Okay. Sure. So I'll send you the email and then the screenshot, and then I'll send you the username, password where you can set up the direct debit. Okay?\n\nAlright. Thank you, Yousa. Just wait for the email. If you did not receive to your inbox, please check to your spam folder. But rest assured, you will get the email with the instruction and your credentials to log on to the portal and set up your direct debit.\n\nOkay? Alright. Thank you, Shad. Have a great day. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.36,"end":1.68,"sentiment":"neutral","sentiment_score":0.27686774730682373},{"text":"Good morning.","start":1.68,"end":2.3999999,"sentiment":"positive","sentiment_score":0.5113306045532227},{"text":"Thank you so much for calling your toll account.","start":2.3999999,"end":4.7999997,"sentiment":"positive","sentiment_score":0.7137877808676826},{"text":"How may I help you today?","start":4.7999997,"end":6.1,"sentiment":"positive","sentiment_score":0.6530599494775137},{"text":"Oh, I'm so sorry.","start":15.825,"end":18.005,"sentiment":"neutral","sentiment_score":-0.18266676366329193}],"sentiment":"positive","sentiment_score":0.49596871029246936,"num_words":22,"start":1.36,"end":18.005},{"sentences":[{"text":"I can barely hear you.","start":18.145,"end":19.664999,"sentiment":"negative","sentiment_score":-0.3842624306678772},{"text":"Can you speak a little louder, please?","start":19.664999,"end":21.605,"sentiment":"neutral","sentiment_score":-0.20294591358729772},{"text":"Oh, thank Okay.","start":33.23,"end":59.43,"sentiment":"neutral","sentiment_score":0.11904657818377018},{"text":"I appreciate your call today.","start":59.43,"end":61.03,"sentiment":"positive","sentiment_score":0.5225376069545746},{"text":"I'll be here to assist you.","start":61.03,"end":62.89,"sentiment":"positive","sentiment_score":0.5181699941555659}],"sentiment":"neutral","sentiment_score":0.10526593022335035,"num_words":26,"start":18.145,"end":62.89},{"sentences":[{"text":"And I'll just need to pull out your account.","start":64.31,"end":66.229996,"sentiment":"neutral","sentiment_score":0.08856673290332158},{"text":"Okay?","start":66.229996,"end":66.729996,"sentiment":"neutral","sentiment_score":0.07238724082708359},{"text":"Please confirm your full name and your phone number.","start":67.025,"end":71.205,"sentiment":"neutral","sentiment_score":0.06550025277667576},{"text":"Thank you so much.","start":87.71,"end":88.93,"sentiment":"positive","sentiment_score":0.4116392061114311},{"text":"Just bear with me.","start":89.07,"end":90.29,"sentiment":"neutral","sentiment_score":0.10602626763284206}],"sentiment":"neutral","sentiment_score":0.13072785210830193,"num_words":27,"start":64.31,"end":90.29},{"sentences":[{"text":"Okay.","start":92.19,"end":92.69,"sentiment":"neutral","sentiment_score":0.1555030345916748},{"text":"Thank you.","start":93.265,"end":93.905,"sentiment":"neutral","sentiment_score":0.26350580900907516},{"text":"Let me just pull out your account.","start":93.905,"end":95.905,"sentiment":"neutral","sentiment_score":0.15081337094306946},{"text":"Give me one moment.","start":95.905,"end":96.865,"sentiment":"neutral","sentiment_score":0.1461992897093296},{"text":"Okay?","start":96.865,"end":97.365,"sentiment":"neutral","sentiment_score":0.09996813535690308}],"sentiment":"neutral","sentiment_score":0.16153156956036885,"num_words":15,"start":92.19,"end":97.365},{"sentences":[{"text":"Thank you so much for patiently waiting on the line, Ashad.","start":185.08499,"end":188.285,"sentiment":"positive","sentiment_score":0.3771964663808996},{"text":"So if I heard you right, you're asking how much your invoice for the Internet service?","start":188.285,"end":195.185,"sentiment":"neutral","sentiment_score":0.04871907806955278},{"text":"Okay.","start":205.09999,"end":205.59999,"sentiment":"neutral","sentiment_score":0.06359200179576874},{"text":"Yes.","start":217.92499,"end":218.405,"sentiment":"neutral","sentiment_score":0.07257933914661407},{"text":"Yeah.","start":218.405,"end":218.905,"sentiment":"neutral","sentiment_score":0.04982013255357742}],"sentiment":"neutral","sentiment_score":0.17048859509329,"num_words":30,"start":185.08499,"end":218.905},{"sentences":[{"text":"Now I I can go ahead and help you out to set up the direct debit.","start":220.56499,"end":225.44499,"sentiment":"neutral","sentiment_score":0.25116908084601164},{"text":"You can use your card, your Visa, or Mastercard.","start":225.44499,"end":228.49,"sentiment":"neutral","sentiment_score":0.17347410155667198},{"text":"In that way, it will be automatically processed every month.","start":229.27,"end":233.13,"sentiment":"neutral","sentiment_score":0.24755298011004925},{"text":"However, I just wanted to let you know, you signed up January and then you signed up for twenty four month contract.","start":233.35,"end":240.25,"sentiment":"neutral","sentiment_score":0.09352316876704042},{"text":"The initial or the upfront payment you made, we cover that to your first thirty days, and then we provided you a one month free service.","start":241.155,"end":251.575,"sentiment":"neutral","sentiment_score":0.14162598321071038}],"sentiment":"neutral","sentiment_score":0.1662082805421697,"num_words":83,"start":220.56499,"end":251.575},{"sentences":[{"text":"Reason why, you don't have yet an invoice.","start":251.955,"end":254.77501,"sentiment":"neutral","sentiment_score":-0.12507417611777782},{"text":"Your first invoice will be on April 1.","start":255.53001,"end":258.67004,"sentiment":"neutral","sentiment_score":0.0028931410051882267},{"text":"But if you would like to set up the automatic payment, I can help you out.","start":258.97,"end":265.07,"sentiment":"neutral","sentiment_score":0.11943795013939962},{"text":"Would you like me to do it on my end?","start":265.37,"end":267.55002,"sentiment":"neutral","sentiment_score":0.10773751959204673},{"text":"Okay.","start":269.535,"end":269.935,"sentiment":"neutral","sentiment_score":0.05500015616416931}],"sentiment":"neutral","sentiment_score":0.04804498310265846,"num_words":43,"start":251.955,"end":269.935},{"sentences":[{"text":"Sure.","start":269.935,"end":270.435,"sentiment":"neutral","sentiment_score":0.06895381212234497},{"text":"So are you going to use your Visa or your Mastercard for a direct debit?","start":270.815,"end":277.315,"sentiment":"neutral","sentiment_score":0.04914077495535215},{"text":"Visa?","start":280.095,"end":280.595,"sentiment":"neutral","sentiment_score":0.013046355918049812},{"text":"Visa.","start":281.695,"end":282.195,"sentiment":"neutral","sentiment_score":0.03384134918451309},{"text":"Okay.","start":282.255,"end":282.73502,"sentiment":"neutral","sentiment_score":0.12734097242355347}],"sentiment":"neutral","sentiment_score":0.05159442705151282,"num_words":19,"start":269.935,"end":282.73502},{"sentences":[{"text":"Thank you.","start":282.73502,"end":283.45502,"sentiment":"neutral","sentiment_score":0.29673779010772705},{"text":"One moment.","start":283.45502,"end":284.195,"sentiment":"neutral","sentiment_score":0.21498547494411469},{"text":"Let me just log on and then set up the direct debit 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My name is the customer from here. I called in. So let me know how can I get payment for you? I'm we had a customer speaking here. I'm in charge. Let me know the payment process for my connection, the super connected connection. Yeah. The one week ago, you sent a mail regarding it, but the attachment and the the invoice is not clear. So they mentioned with the mail. So why let me know the invoice and how can it pay for from my bank account and other things. That's why calling you. Okay. My phone number, 0493016560. This is my number. I I'm calling using this number right now. Okay. Yeah. The the yeah. The invoice amount and the payment via the bank. How can I pay? Oh, you are any the portal to arrange to me to payment to make a payment for the monthly payment. Have there any portal here to the web login? Mhmm. Mhmm. The the the Visa Visa card. Account number. Actually, I can't remember the let me know the details. Can I mail to me? Then I'll yeah. Yeah. Yeah. Kasannausd@gmail.com. Let me know the scripts and the email details and the the pay. P r. Yeah. Yeah. Okay. Yeah. Okay. Okay. Oh, okay. Okay. Thank you. Okay. Bye. Have a nice day. Thank you. Bye. 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you.","start":369.43,"end":370.16998,"sentiment":"positive","sentiment_score":0.5315774232149124},{"text":"Bye.","start":370.71,"end":370.79,"sentiment":"neutral","sentiment_score":0.1108303889632225},{"text":"Bye.","start":370.79,"end":371.29,"sentiment":"neutral","sentiment_score":-0.09379911422729492}],"sentiment":"positive","sentiment_score":0.4090969819161627,"num_words":9,"start":368.47,"end":371.29}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good morning. Thank you so much for calling your toll account. How may I help you today?\n\nChannel 1: Good morning. My name is the customer from here. I called in. So let me know how can I get payment for you?\n\nChannel 0: Oh, I'm so sorry. I can barely hear you. Can you speak a little louder, please?\n\nChannel 1: I'm we had a customer speaking here. I'm in charge. Let me know the payment process for my connection, the super connected connection.\n\nChannel 0: Oh, thank\n\nChannel 1: Yeah. The one week ago, you sent a mail regarding it, but the attachment and the the invoice is not clear. So they mentioned with the mail. So why let me know the invoice and how can it pay for from my bank account and other things. That's why calling you.\n\nChannel 0: Okay. I appreciate your call today. I'll be here to assist you.\n\nChannel 1: Okay.\n\nChannel 0: And I'll just need to pull out your account. Okay? Please confirm your full name and your phone number.\n\nChannel 1: My phone number, 0493016560.\n\nChannel 0: Thank you so much.\n\nChannel 1: This\n\nChannel 0: Just\n\nChannel 1: is my\n\nChannel 0: bear\n\nChannel 1: number.\n\nChannel 0: with me.\n\nChannel 1: I I'm calling using this number right now.\n\nChannel 0: Okay. Thank you. Let me just pull out your account. Give me one moment. Okay?\n\nThank you so much for patiently waiting on the line, Ashad. So if I\n\nChannel 1: Okay.\n\nChannel 0: heard you right, you're asking how much your invoice for the Internet service?\n\nChannel 1: Yeah. The the yeah. The invoice amount and the payment via the bank.\n\nChannel 0: Okay.\n\nChannel 1: How can I pay? Oh, you are any the portal to arrange to me to payment to make a payment for the monthly payment.\n\nChannel 0: Yes.\n\nChannel 1: Have there any\n\nChannel 0: Yeah.\n\nChannel 1: portal here to the web login?\n\nChannel 0: Now I I can go ahead and help you out to set up the direct debit. You can use your card, your Visa, or Mastercard. In that way, it will be automatically processed every month. However, I just wanted to let you know, you signed up January and then you signed up for twenty four month contract. The initial or the upfront payment you made, we cover that to your first thirty days, and then we provided you a one month free service.\n\nReason why, you don't have yet an invoice. Your first invoice will be on April 1. But if you would like to set up the automatic payment,\n\nChannel 1: Mhmm.\n\nChannel 0: I can help you out. Would you like me to do it on my end?\n\nChannel 1: Mhmm.\n\nChannel 0: Okay.\n\nChannel 1: The\n\nChannel 0: Sure. So are you going\n\nChannel 1: the\n\nChannel 0: to use your Visa or\n\nChannel 1: the\n\nChannel 0: your Mastercard\n\nChannel 1: Visa\n\nChannel 0: for a direct debit?\n\nChannel 1: Visa card.\n\nChannel 0: Visa? Visa. Okay. Thank you. One moment.\n\nLet me just log on and then set up the direct debit request. Okay. May I have the card number, please?\n\nChannel 1: Account number. Actually, I can't remember the let me know the details. Can I mail to me? Then I'll\n\nChannel 0: Oh, okay. Sure. So you you would like to do it on your end?\n\nChannel 1: yeah. Yeah. Yeah.\n\nChannel 0: Okay. Sure. So\n\nChannel 1: Kasannausd@gmail.com. Let me know the scripts and the email details and the the\n\nChannel 0: prezanausd@gmail.com.\n\nChannel 1: pay. P r. Yeah. Yeah.\n\nChannel 0: Okay. Sure. So I'll send you the email and then the screenshot, and\n\nChannel 1: Okay.\n\nChannel 0: then I'll send you the username, password where\n\nChannel 1: Yeah.\n\nChannel 0: you can set up the direct debit. Okay?\n\nChannel 1: Okay. Okay.\n\nChannel 0: Alright. Thank you, Yousa. Just wait for the email. If you did not receive to your inbox, please check to your spam folder. But rest assured, you will get the email with the instruction and your credentials to log on to the portal and set up your direct\n\nChannel 1: Oh,\n\nChannel 0: debit.\n\nChannel 1: okay.\n\nChannel 0: Okay?\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Alright.\n\nChannel 1: Okay.\n\nChannel 0: Thank you,\n\nChannel 1: Bye.\n\nChannel 0: Shad.\n\nChannel 1: Have a nice\n\nChannel 0: Have\n\nChannel 1: day.\n\nChannel 0: a great\n\nChannel 1: Thank you.\n\nChannel 0: day. Bye bye.\n\nChannel 1: Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.36,"end":1.68,"sentiment":"neutral","sentiment_score":0.27686774730682373},{"text":"Good morning.","start":1.68,"end":2.3999999,"sentiment":"positive","sentiment_score":0.5113306045532227},{"text":"Thank you so much for calling your toll account.","start":2.3999999,"end":4.7999997,"sentiment":"positive","sentiment_score":0.7137877808676826},{"text":"How may I help you today?","start":4.7999997,"end":6.1,"sentiment":"positive","sentiment_score":0.6530599494775137}],"sentiment":"positive","sentiment_score":0.6467765933937497,"channel":0,"num_words":18,"start":1.36,"end":6.1},{"sentences":[{"text":"Good morning.","start":7.2,"end":8.02,"sentiment":"neutral","sentiment_score":0.2743416130542755},{"text":"My name is the customer from here.","start":8.08,"end":10.24,"sentiment":"neutral","sentiment_score":0.1395111307501793},{"text":"I called 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email.","start":351.92,"end":353.44,"sentiment":"neutral","sentiment_score":0.06649572476744652},{"text":"If you did not receive to your inbox, please check to your spam folder.","start":353.44,"end":357.61502,"sentiment":"neutral","sentiment_score":-0.08511492902679103},{"text":"But rest assured, you will get the email with the instruction and your credentials to log on to the portal and set up your 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about paying for their internet service. The agent pulled up the account and informed the customer that they can use their credit card to make a payment and that they signed up for a 24-month contract. The agent set up a direct debit and provided instructions for the customer to access their account and set up a payment."},"intents":{"segments":[{"text":"My name is the customer from here. I called in. So let me know how can I get payment for you?","start_word":20,"end_word":40,"intents":[{"intent":"Set up payment","confidence_score":0.00909017}]},{"text":"heard you right, you're asking how much your invoice for the Internet service? Yeah.","start_word":219,"end_word":232,"intents":[{"intent":"Confirm billing","confidence_score":0.00003652082}]},{"text":"So are you going the to use your Visa or the your Mastercard Visa for a direct debit? Visa card.","start_word":411,"end_word":430,"intents":[{"intent":"Establish direct debit request","confidence_score":0.000039870712}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.27686774730682373},{"text":"Good morning. Thank you so much for calling your toll account. How may I help you today?","start_word":1,"end_word":17,"sentiment":"positive","sentiment_score":0.662128210067749},{"text":"Good morning. My name is the customer from here. I called in. So let me know how can I get payment for you? Oh, I'm so sorry.","start_word":18,"end_word":44,"sentiment":"neutral","sentiment_score":0.07795753329992294},{"text":"I can barely hear you.","start_word":45,"end_word":49,"sentiment":"negative","sentiment_score":-0.3781411647796631},{"text":"Can you speak a little louder, please? I'm we had a customer speaking here. I'm in charge. Let me know the payment process for my connection, the super connected connection. Oh, thank Yeah. The one week ago, you sent a mail regarding it, but the attachment and the the invoice is not clear. So they mentioned with the mail. So why let me know the invoice and how can it pay for from my bank account and other things. That's why calling you. Okay.","start_word":50,"end_word":133,"sentiment":"neutral","sentiment_score":-0.1562955230474472},{"text":"I appreciate your call today. I'll be here to assist you.","start_word":134,"end_word":144,"sentiment":"positive","sentiment_score":0.5293099284172058},{"text":"Okay. And I'll just need to pull out your account. Okay? Please confirm your full name and your phone number. My phone number, 0493016560.","start_word":145,"end_word":168,"sentiment":"neutral","sentiment_score":0.08149878680706024},{"text":"Thank you so much.","start_word":169,"end_word":172,"sentiment":"positive","sentiment_score":0.4043514430522918},{"text":"This Just is my bear number. with me. I I'm calling using this number right now. Okay. Thank you. Let me just pull out your account. Give me one moment. Okay?","start_word":173,"end_word":203,"sentiment":"neutral","sentiment_score":0.13593393564224243},{"text":"Thank you so much for patiently waiting on the line, Ashad.","start_word":204,"end_word":214,"sentiment":"positive","sentiment_score":0.3845390379428863},{"text":"So if I Okay. heard you right, you're asking how much your invoice for the Internet service? Yeah. The the yeah. The invoice amount and the payment via the bank. Okay. How can I pay? Oh, you are any the portal to arrange to me to payment to make a payment for the monthly payment. Yes. Have there any Yeah. portal here to the web login? Now I I can go ahead and help you out to set up the direct debit. You can use your card, your Visa, or Mastercard. In that way, it will be automatically processed every month. However, I just wanted to let you know, you signed up January and then you signed up for twenty four month contract. The initial or the upfront payment you made, we cover that to your first thirty days, and then we provided you a one month free service. Reason why, you don't have yet an invoice. Your first invoice will be on April 1. But if you would like to set up the automatic payment, Mhmm. I can help you out. Would you like me to do it on my end? Mhmm. Okay. The Sure. So are you going the to use your Visa or the your Mastercard Visa for a direct debit? Visa card. Visa? Visa. Okay. Thank you. One moment. Let me just log on and then set up the direct debit request. Okay. May I have the card number, please? Account number. Actually, I can't remember the let me know the details. Can I mail to me? Then I'll Oh, okay. Sure. So you you would like to do it on your end? yeah. Yeah. Yeah. Okay. Sure. So Kasannausd@gmail.com. Let me know the scripts and the email details and the the prezanausd@gmail.com. pay. P r. Yeah. Yeah. Okay. Sure. So I'll send you the email and then the screenshot, and Okay. then I'll send you the username, password where Yeah. you can set up the direct debit. Okay? Okay. Okay. Alright. Thank you, Yousa. Just wait for the email. If you did not receive to your inbox, please check to your spam folder. But rest assured, you will get the email with the instruction and your credentials to log on to the portal and set up your direct Oh, debit. okay. Okay? Okay. Thank you. Alright. Okay.","start_word":215,"end_word":606,"sentiment":"neutral","sentiment_score":0.07249529708214865},{"text":"Thank you, Bye. Shad. Have a nice Have day. a great Thank you.","start_word":607,"end_word":619,"sentiment":"positive","sentiment_score":0.5209603309631348},{"text":"day. Bye bye. Bye. Bye.","start_word":620,"end_word":624,"sentiment":"neutral","sentiment_score":0.12088025361299516}],"average":{"sentiment":"neutral","sentiment_score":0.08569209980514814}}}}