{"metadata":{"transaction_key":"deprecated","request_id":"42e93af3-e601-4986-a9bd-3490e58ea3ca","sha256":"568df0c60b734958c3a147e96d9726b0bc5db14f90d700a68f306f4f5b128d05","created":"2026-03-31T00:14:17.611Z","duration":53.63994,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":193,"output_tokens":80},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":226,"output_tokens":226},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":226,"output_tokens":9}},"results":{"channels":[{"alternatives":[{"transcript":"Morning, Claire. You have your daughter sat in the window. I did. I was like, who's that? And then I got I I wanted to be close and close. That looks like a young version of Claire. Maybe. It just starts at nine, but I can help if there's an issue. Maybe I can possibly help anywhere. I'm walking over the road right now. I'll be there in ninety second. No worries. Fine.","confidence":0.97362727,"words":[{"word":"morning","start":2.3999999,"end":2.8,"confidence":0.9924223,"punctuated_word":"Morning,","sentiment":"neutral","sentiment_score":0.12951892614364624},{"word":"claire","start":2.8,"end":3.3,"confidence":0.9233451,"punctuated_word":"Claire.","sentiment":"neutral","sentiment_score":0.08130283653736115},{"word":"you","start":5.3599997,"end":5.52,"confidence":0.97290707,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.05538927763700485},{"word":"have","start":5.52,"end":5.7599998,"confidence":0.9964355,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.06878592073917389},{"word":"your","start":5.7599998,"end":6.0,"confidence":0.8841166,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.05001777410507202},{"word":"daughter","start":6.0,"end":6.3199997,"confidence":0.9873325,"punctuated_word":"daughter","sentiment":"neutral","sentiment_score":0.037204548716545105},{"word":"sat","start":6.3199997,"end":6.48,"confidence":0.97996014,"punctuated_word":"sat","sentiment":"neutral","sentiment_score":0.06068919226527214},{"word":"in","start":6.48,"end":6.64,"confidence":0.96893144,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.06537628173828125},{"word":"the","start":6.64,"end":6.7999997,"confidence":0.9989404,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05787166208028793},{"word":"window","start":6.7999997,"end":7.2999997,"confidence":0.9081644,"punctuated_word":"window.","sentiment":"neutral","sentiment_score":0.05484357848763466},{"word":"i","start":9.679999,"end":9.76,"confidence":0.8687228,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.018259484320878983},{"word":"did","start":9.76,"end":10.08,"confidence":0.986266,"punctuated_word":"did.","sentiment":"neutral","sentiment_score":0.020558618009090424},{"word":"i","start":10.08,"end":10.16,"confidence":0.9943335,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.014890916645526886},{"word":"was","start":10.16,"end":10.32,"confidence":0.9995974,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.01962896808981895},{"word":"like","start":10.32,"end":10.559999,"confidence":0.96910024,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.007523437961935997},{"word":"who's","start":10.559999,"end":10.88,"confidence":0.97490615,"punctuated_word":"who's","sentiment":"neutral","sentiment_score":-0.028851132839918137},{"word":"that","start":10.88,"end":11.12,"confidence":0.9960783,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.017460554838180542},{"word":"and","start":11.12,"end":11.28,"confidence":0.99754745,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.005213826894760132},{"word":"then","start":11.28,"end":11.44,"confidence":0.9870962,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.011634482070803642},{"word":"i","start":11.44,"end":11.5199995,"confidence":0.97362727,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02474450320005417},{"word":"got","start":11.5199995,"end":11.759999,"confidence":0.79892826,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.022883467376232147},{"word":"i","start":11.84,"end":11.92,"confidence":0.97526485,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.016409657895565033},{"word":"i","start":11.92,"end":12.0,"confidence":0.50464535,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0275908000767231},{"word":"wanted","start":12.0,"end":12.24,"confidence":0.8812504,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.025327641516923904},{"word":"to","start":12.24,"end":12.4,"confidence":0.88127315,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0031580831855535507},{"word":"be","start":12.4,"end":12.48,"confidence":0.95085615,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.010861162096261978},{"word":"close","start":12.48,"end":12.719999,"confidence":0.7862707,"punctuated_word":"close","sentiment":"neutral","sentiment_score":-0.00007163733243942261},{"word":"and","start":12.719999,"end":12.88,"confidence":0.913632,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0030830055475234985},{"word":"close","start":12.88,"end":13.335,"confidence":0.81734437,"punctuated_word":"close.","sentiment":"neutral","sentiment_score":-0.00007486529648303986},{"word":"that","start":13.575,"end":13.815,"confidence":0.8869929,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.05250507965683937},{"word":"looks","start":13.815,"end":14.055,"confidence":0.99798834,"punctuated_word":"looks","sentiment":"neutral","sentiment_score":-0.0708935409784317},{"word":"like","start":14.055,"end":14.215,"confidence":0.9992174,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.07146641612052917},{"word":"a","start":14.215,"end":14.375,"confidence":0.9978573,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0513647124171257},{"word":"young","start":14.375,"end":14.615,"confidence":0.86469716,"punctuated_word":"young","sentiment":"neutral","sentiment_score":-0.027970001101493835},{"word":"version","start":14.615,"end":15.015,"confidence":0.7640248,"punctuated_word":"version","sentiment":"neutral","sentiment_score":-0.040850844234228134},{"word":"of","start":15.015,"end":15.175,"confidence":0.95165104,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.044453155249357224},{"word":"claire","start":15.175,"end":15.655,"confidence":0.84897244,"punctuated_word":"Claire.","sentiment":"neutral","sentiment_score":-0.027438979595899585},{"word":"maybe","start":15.655,"end":16.154999,"confidence":0.36815542,"punctuated_word":"Maybe.","sentiment":"neutral","sentiment_score":0.02726992592215538},{"word":"it","start":25.735,"end":25.895,"confidence":0.23726651,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.011527569964528084},{"word":"just","start":25.895,"end":26.134998,"confidence":0.8552332,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.009316597133874891},{"word":"starts","start":26.134998,"end":26.455,"confidence":0.99250436,"punctuated_word":"starts","sentiment":"neutral","sentiment_score":0.015238973312079906},{"word":"at","start":26.455,"end":26.695,"confidence":0.9992113,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.012851335108280182},{"word":"nine","start":26.695,"end":27.195,"confidence":0.9220183,"punctuated_word":"nine,","sentiment":"neutral","sentiment_score":0.01451022643595934},{"word":"but","start":27.814999,"end":28.134998,"confidence":0.85762626,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.010751365683972836},{"word":"i","start":28.134998,"end":28.59,"confidence":0.99931765,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.017404071986675262},{"word":"can","start":28.67,"end":28.99,"confidence":0.96461326,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.031189052388072017},{"word":"help","start":28.99,"end":29.07,"confidence":0.6727317,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.04649961739778519},{"word":"if","start":29.07,"end":29.39,"confidence":0.79171914,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.05634879320859909},{"word":"there's","start":29.39,"end":29.55,"confidence":0.80445087,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.04735615849494934},{"word":"an","start":29.55,"end":29.79,"confidence":0.98724174,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.03912634402513504},{"word":"issue","start":29.79,"end":30.19,"confidence":0.83188164,"punctuated_word":"issue.","sentiment":"neutral","sentiment_score":0.01545424573123455},{"word":"maybe","start":30.19,"end":30.51,"confidence":0.9935982,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":0.06026597321033478},{"word":"i","start":30.51,"end":30.67,"confidence":0.5854228,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06452205777168274},{"word":"can","start":30.67,"end":30.83,"confidence":0.9514447,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.05163488909602165},{"word":"possibly","start":30.83,"end":31.23,"confidence":0.9959417,"punctuated_word":"possibly","sentiment":"neutral","sentiment_score":0.06546291708946228},{"word":"help","start":31.23,"end":31.47,"confidence":0.9984717,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.037109632045030594},{"word":"anywhere","start":31.47,"end":31.97,"confidence":0.9897177,"punctuated_word":"anywhere.","sentiment":"neutral","sentiment_score":0.06852360814809799},{"word":"i'm","start":43.515003,"end":44.015003,"confidence":0.86315286,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.00941416621208191},{"word":"walking","start":44.315002,"end":44.795002,"confidence":0.99700934,"punctuated_word":"walking","sentiment":"neutral","sentiment_score":-0.050979211926460266},{"word":"over","start":44.795002,"end":45.115,"confidence":0.6958386,"punctuated_word":"over","sentiment":"neutral","sentiment_score":0.0023239552974700928},{"word":"the","start":45.115,"end":45.275,"confidence":0.9966916,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.004334099590778351},{"word":"road","start":45.275,"end":45.775,"confidence":0.9981652,"punctuated_word":"road","sentiment":"neutral","sentiment_score":-0.0009647980332374572},{"word":"right","start":45.835003,"end":45.995003,"confidence":0.99786574,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.03585211932659149},{"word":"now","start":45.995003,"end":46.395,"confidence":0.99814403,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.0476687066257},{"word":"i'll","start":46.395,"end":46.555,"confidence":0.99977773,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.12429305166006088},{"word":"be","start":46.555,"end":46.715,"confidence":0.99976856,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.12285280227661131},{"word":"there","start":46.715,"end":46.955,"confidence":0.9985311,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.11639772355556488},{"word":"in","start":46.955,"end":47.435,"confidence":0.99935347,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.12954430282115936},{"word":"ninety","start":47.435,"end":47.835003,"confidence":0.9976927,"punctuated_word":"ninety","sentiment":"neutral","sentiment_score":0.1514543741941452},{"word":"second","start":47.835003,"end":48.335003,"confidence":0.730665,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":0.12129279971122742},{"word":"no","start":50.235,"end":50.395,"confidence":0.99522144,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.17567816376686096},{"word":"worries","start":50.395,"end":50.795002,"confidence":0.99842536,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.20534127950668335},{"word":"fine","start":50.795002,"end":51.295002,"confidence":0.87818813,"punctuated_word":"Fine.","sentiment":"neutral","sentiment_score":0.2260114848613739}],"paragraphs":{"transcript":"\nMorning, Claire. You have your daughter sat in the window. I did. I was like, who's that? And then I got I I wanted to be close and close.\n\nThat looks like a young version of Claire. Maybe. It just starts at nine, but I can help if there's an issue. Maybe I can possibly help anywhere. I'm walking over the road right now.\n\nI'll be there in ninety second. No worries. Fine.","paragraphs":[{"sentences":[{"text":"Morning, Claire.","start":2.3999999,"end":3.3,"sentiment":"neutral","sentiment_score":0.10541088134050369},{"text":"You have your daughter sat in the window.","start":5.3599997,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.05627227947115898},{"text":"I did.","start":9.679999,"end":10.08,"sentiment":"neutral","sentiment_score":0.019409051164984703},{"text":"I was like, who's that?","start":10.08,"end":11.12,"sentiment":"neutral","sentiment_score":-0.017671002075076103},{"text":"And then I got I I wanted to be close and close.","start":11.12,"end":13.335,"sentiment":"neutral","sentiment_score":-0.012587761040776968}],"sentiment":"neutral","sentiment_score":0.015876205445363605,"num_words":29,"start":2.3999999,"end":13.335},{"sentences":[{"text":"That looks like a young version of Claire.","start":13.575,"end":15.655,"sentiment":"neutral","sentiment_score":-0.04836784116923809},{"text":"Maybe.","start":15.655,"end":16.154999,"sentiment":"neutral","sentiment_score":0.02726992592215538},{"text":"It just starts at nine, but I can help if there's an issue.","start":25.735,"end":30.19,"sentiment":"neutral","sentiment_score":0.02519802699008813},{"text":"Maybe I can possibly help anywhere.","start":30.19,"end":31.97,"sentiment":"neutral","sentiment_score":0.057919846226771675},{"text":"I'm walking over the road right now.","start":43.515003,"end":46.395,"sentiment":"neutral","sentiment_score":0.0028789293553148}],"sentiment":"neutral","sentiment_score":0.009587803722492285,"num_words":35,"start":13.575,"end":46.395},{"sentences":[{"text":"I'll be there in ninety second.","start":46.395,"end":48.335003,"sentiment":"neutral","sentiment_score":0.1276391757031282},{"text":"No worries.","start":50.235,"end":50.795002,"sentiment":"neutral","sentiment_score":0.19050972163677216},{"text":"Fine.","start":50.795002,"end":51.295002,"sentiment":"neutral","sentiment_score":0.2260114848613739}],"sentiment":"neutral","sentiment_score":0.15254066470596525,"num_words":9,"start":46.395,"end":51.295002}]}}]},{"alternatives":[{"transcript":"Hello. How are you? I do. Did you see her? Yes. She's got the orthodontist in fifteen minutes. I gotta take her to get her braces off. What time what time does Jay start? At nine. This Riley's got some issues. She can't get her laptop started. I've given her Sam's, but she's having a few issues. If you could pop over, I think she'd appreciate that there's a few rostering issues that need to be fixed. Thank you. Bye.","confidence":0.9907986,"words":[{"word":"hello","start":3.76,"end":4.08,"confidence":0.912814,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.17571431398391724},{"word":"how","start":4.08,"end":4.24,"confidence":0.9987043,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.28133735060691833},{"word":"are","start":4.24,"end":4.4,"confidence":0.99967027,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.2148987203836441},{"word":"you","start":4.4,"end":4.9,"confidence":0.9995532,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.21117079257965088},{"word":"i","start":7.7599998,"end":7.9199996,"confidence":0.7440845,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.060676462948322296},{"word":"do","start":7.9199996,"end":8.24,"confidence":0.936574,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":0.060842618346214294},{"word":"did","start":8.24,"end":8.4,"confidence":0.98762286,"punctuated_word":"Did","sentiment":"neutral","sentiment_score":0.033477701246738434},{"word":"you","start":8.4,"end":8.48,"confidence":0.9957152,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03209621459245682},{"word":"see","start":8.48,"end":8.639999,"confidence":0.96139306,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.032932206988334656},{"word":"her","start":8.639999,"end":9.139999,"confidence":0.8949359,"punctuated_word":"her?","sentiment":"neutral","sentiment_score":0.03355973958969116},{"word":"yes","start":16.515,"end":16.755,"confidence":0.70103556,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.10763858258724213},{"word":"she's","start":16.755,"end":16.994999,"confidence":0.9949622,"punctuated_word":"She's","sentiment":"neutral","sentiment_score":0.09508717060089111},{"word":"got","start":16.994999,"end":17.154999,"confidence":0.90997726,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.10274598747491837},{"word":"the","start":17.154999,"end":17.315,"confidence":0.9976913,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09795847535133362},{"word":"orthodontist","start":17.315,"end":17.815,"confidence":0.99035835,"punctuated_word":"orthodontist","sentiment":"neutral","sentiment_score":0.09827568382024764},{"word":"in","start":17.955,"end":18.435,"confidence":0.9878963,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.09378203004598618},{"word":"fifteen","start":18.435,"end":18.835,"confidence":0.9991235,"punctuated_word":"fifteen","sentiment":"neutral","sentiment_score":0.10223760455846786},{"word":"minutes","start":18.835,"end":19.154999,"confidence":0.9746243,"punctuated_word":"minutes.","sentiment":"neutral","sentiment_score":0.08890469372272491},{"word":"i","start":19.154999,"end":19.314999,"confidence":0.962559,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04433328285813331},{"word":"gotta","start":19.314999,"end":19.555,"confidence":0.8124796,"punctuated_word":"gotta","sentiment":"neutral","sentiment_score":0.03649206459522247},{"word":"take","start":19.555,"end":19.715,"confidence":0.9898347,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.04973103851079941},{"word":"her","start":19.715,"end":19.955,"confidence":0.95087457,"punctuated_word":"her","sentiment":"neutral","sentiment_score":0.055963315069675446},{"word":"to","start":19.955,"end":20.035,"confidence":0.99722844,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04951200634241104},{"word":"get","start":20.035,"end":20.195,"confidence":0.9994992,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.0307341068983078},{"word":"her","start":20.195,"end":20.275,"confidence":0.98516786,"punctuated_word":"her","sentiment":"neutral","sentiment_score":0.03249698504805565},{"word":"braces","start":20.275,"end":20.675,"confidence":0.99908173,"punctuated_word":"braces","sentiment":"neutral","sentiment_score":0.016417747363448143},{"word":"off","start":20.675,"end":21.175,"confidence":0.99904203,"punctuated_word":"off.","sentiment":"neutral","sentiment_score":0.026403218507766724},{"word":"what","start":21.875,"end":22.115,"confidence":0.8544795,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.01150181982666254},{"word":"time","start":22.115,"end":22.515,"confidence":0.9991467,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.016747521236538887},{"word":"what","start":22.515,"end":22.675,"confidence":0.9855085,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.009122606366872787},{"word":"time","start":22.675,"end":22.994999,"confidence":0.99941504,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.014799710363149645},{"word":"does","start":22.994999,"end":23.235,"confidence":0.9904269,"punctuated_word":"does","sentiment":"neutral","sentiment_score":0.0062980493530631065},{"word":"jay","start":23.235,"end":23.555,"confidence":0.96105653,"punctuated_word":"Jay","sentiment":"neutral","sentiment_score":0.01862169429659843},{"word":"start","start":23.555,"end":24.055,"confidence":0.983294,"punctuated_word":"start?","sentiment":"neutral","sentiment_score":0.01606411300599575},{"word":"at","start":27.839998,"end":28.16,"confidence":0.97700214,"punctuated_word":"At","sentiment":"neutral","sentiment_score":0.013246320188045502},{"word":"nine","start":28.16,"end":28.66,"confidence":0.9032194,"punctuated_word":"nine.","sentiment":"neutral","sentiment_score":0.024928946048021317},{"word":"this","start":33.28,"end":33.76,"confidence":0.43679282,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.14929962158203125},{"word":"riley's","start":33.84,"end":34.239998,"confidence":0.95059717,"punctuated_word":"Riley's","sentiment":"neutral","sentiment_score":-0.16209205985069275},{"word":"got","start":34.239998,"end":34.399998,"confidence":0.9984749,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.19173109531402588},{"word":"some","start":34.399998,"end":34.64,"confidence":0.9898846,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.18282601237297055},{"word":"issues","start":34.64,"end":34.96,"confidence":0.9877362,"punctuated_word":"issues.","sentiment":"neutral","sentiment_score":-0.22508981823921204},{"word":"she","start":34.96,"end":35.12,"confidence":0.97838026,"punctuated_word":"She","sentiment":"neutral","sentiment_score":-0.3298446536064148},{"word":"can't","start":35.12,"end":35.28,"confidence":0.9982224,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.43091368675231934},{"word":"get","start":35.28,"end":35.44,"confidence":0.99974316,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.47808098793029785},{"word":"her","start":35.44,"end":35.6,"confidence":0.97987056,"punctuated_word":"her","sentiment":"negative","sentiment_score":-0.3781001567840576},{"word":"laptop","start":35.6,"end":36.079998,"confidence":0.9970897,"punctuated_word":"laptop","sentiment":"negative","sentiment_score":-0.4278435707092285},{"word":"started","start":36.079998,"end":36.559998,"confidence":0.98925155,"punctuated_word":"started.","sentiment":"negative","sentiment_score":-0.40578144788742065},{"word":"i've","start":36.559998,"end":36.719997,"confidence":0.9982369,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.18580901622772217},{"word":"given","start":36.719997,"end":36.96,"confidence":0.99843425,"punctuated_word":"given","sentiment":"neutral","sentiment_score":-0.11681992560625076},{"word":"her","start":36.96,"end":37.199997,"confidence":0.9907986,"punctuated_word":"her","sentiment":"neutral","sentiment_score":-0.12042016535997392},{"word":"sam's","start":37.199997,"end":37.519997,"confidence":0.8824461,"punctuated_word":"Sam's,","sentiment":"neutral","sentiment_score":-0.11791332811117172},{"word":"but","start":37.519997,"end":37.68,"confidence":0.9996722,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.10852130502462388},{"word":"she's","start":37.68,"end":37.92,"confidence":0.99934196,"punctuated_word":"she's","sentiment":"neutral","sentiment_score":-0.27574294805526733},{"word":"having","start":37.92,"end":38.239998,"confidence":0.999716,"punctuated_word":"having","sentiment":"neutral","sentiment_score":-0.2814517915248871},{"word":"a","start":38.239998,"end":38.32,"confidence":0.9993388,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.25987017154693604},{"word":"few","start":38.32,"end":38.559998,"confidence":0.99992883,"punctuated_word":"few","sentiment":"neutral","sentiment_score":-0.24223622679710388},{"word":"issues","start":38.559998,"end":39.059998,"confidence":0.9985517,"punctuated_word":"issues.","sentiment":"neutral","sentiment_score":-0.29659879207611084},{"word":"if","start":39.36,"end":39.735,"confidence":0.9991492,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.01591181755065918},{"word":"you","start":39.815002,"end":39.975002,"confidence":0.9998703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0021057426929473877},{"word":"could","start":39.975002,"end":40.135002,"confidence":0.9996414,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.007439509034156799},{"word":"pop","start":40.135002,"end":40.455,"confidence":0.99794954,"punctuated_word":"pop","sentiment":"neutral","sentiment_score":0.08401310443878174},{"word":"over","start":40.455,"end":40.615,"confidence":0.8873199,"punctuated_word":"over,","sentiment":"neutral","sentiment_score":0.03486718237400055},{"word":"i","start":40.615,"end":40.695,"confidence":0.9962561,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11290408670902252},{"word":"think","start":40.695,"end":40.935,"confidence":0.9969902,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.12289417535066605},{"word":"she'd","start":40.935,"end":41.175,"confidence":0.9243667,"punctuated_word":"she'd","sentiment":"neutral","sentiment_score":0.15458117425441742},{"word":"appreciate","start":41.175,"end":41.675,"confidence":0.9936708,"punctuated_word":"appreciate","sentiment":"neutral","sentiment_score":0.15434005856513977},{"word":"that","start":41.735,"end":41.895,"confidence":0.6861422,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.09753310680389404},{"word":"there's","start":41.895,"end":42.395,"confidence":0.98692954,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.11772936582565308},{"word":"a","start":42.455,"end":42.695,"confidence":0.9986028,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.08489072322845459},{"word":"few","start":42.695,"end":43.015,"confidence":0.9964934,"punctuated_word":"few","sentiment":"neutral","sentiment_score":0.06946451961994171},{"word":"rostering","start":43.015,"end":43.515,"confidence":0.9773347,"punctuated_word":"rostering","sentiment":"neutral","sentiment_score":-0.009495288133621216},{"word":"issues","start":43.575,"end":43.895,"confidence":0.99930835,"punctuated_word":"issues","sentiment":"neutral","sentiment_score":-0.08023357391357422},{"word":"that","start":43.895,"end":44.055,"confidence":0.9989802,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.031213834881782532},{"word":"need","start":44.055,"end":44.215,"confidence":0.60422647,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.02448834478855133},{"word":"to","start":44.215,"end":44.295002,"confidence":0.9787804,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.11424876749515532},{"word":"be","start":44.295002,"end":44.455,"confidence":0.96134347,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.1439894437789917},{"word":"fixed","start":44.455,"end":44.955,"confidence":0.9976921,"punctuated_word":"fixed.","sentiment":"neutral","sentiment_score":-0.09630082547664642},{"word":"thank","start":48.935,"end":49.175,"confidence":0.9919916,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5069705843925476},{"word":"you","start":49.175,"end":49.675,"confidence":0.99945664,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.385095089673996},{"word":"bye","start":51.255,"end":51.755,"confidence":0.9937304,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.11813516169786452}],"paragraphs":{"transcript":"\nHello. How are you? I do. Did you see her? Yes.\n\nShe's got the orthodontist in fifteen minutes. I gotta take her to get her braces off. What time what time does Jay start? At nine. This Riley's got some issues.\n\nShe can't get her laptop started. I've given her Sam's, but she's having a few issues. If you could pop over, I think she'd appreciate that there's a few rostering issues that need to be fixed. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.76,"end":4.08,"sentiment":"neutral","sentiment_score":0.17571431398391724},{"text":"How are you?","start":4.08,"end":4.9,"sentiment":"neutral","sentiment_score":0.23580228785673776},{"text":"I do.","start":7.7599998,"end":8.24,"sentiment":"neutral","sentiment_score":0.060759540647268295},{"text":"Did you see her?","start":8.24,"end":9.139999,"sentiment":"neutral","sentiment_score":0.03301646560430527},{"text":"Yes.","start":16.515,"end":16.755,"sentiment":"neutral","sentiment_score":0.10763858258724213}],"sentiment":"neutral","sentiment_score":0.11312224580483003,"num_words":11,"start":3.76,"end":16.755},{"sentences":[{"text":"She's got the orthodontist in fifteen minutes.","start":16.755,"end":19.154999,"sentiment":"neutral","sentiment_score":0.09699880651065282},{"text":"I gotta take her to get her braces off.","start":19.154999,"end":21.175,"sentiment":"neutral","sentiment_score":0.03800930724375778},{"text":"What time what time does Jay start?","start":21.875,"end":24.055,"sentiment":"neutral","sentiment_score":0.01330793063555445},{"text":"At nine.","start":27.839998,"end":28.66,"sentiment":"neutral","sentiment_score":0.01908763311803341},{"text":"This Riley's got some issues.","start":33.28,"end":34.96,"sentiment":"neutral","sentiment_score":-0.1822077214717865}],"sentiment":"neutral","sentiment_score":0.008045586136480173,"num_words":30,"start":16.755,"end":34.96},{"sentences":[{"text":"She can't get her laptop started.","start":34.96,"end":36.559998,"sentiment":"negative","sentiment_score":-0.4084274172782898},{"text":"I've given her Sam's, but she's having a few issues.","start":36.559998,"end":39.059998,"sentiment":"neutral","sentiment_score":-0.20053836703300476},{"text":"If you could pop over, I think she'd appreciate that there's a few rostering issues that need to be fixed.","start":39.36,"end":44.955,"sentiment":"neutral","sentiment_score":0.026344042643904685},{"text":"Thank you.","start":48.935,"end":49.675,"sentiment":"positive","sentiment_score":0.4460328370332718},{"text":"Bye.","start":51.255,"end":51.755,"sentiment":"neutral","sentiment_score":0.11813516169786452}],"sentiment":"neutral","sentiment_score":-0.07484273039377652,"num_words":39,"start":34.96,"end":51.755}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Morning, Claire.\n\nChannel 1: Hello. How are you?\n\nChannel 0: You have your daughter sat in the window.\n\nChannel 1: I do. Did you see her?\n\nChannel 0: I did. I was like, who's that? And then I got I I wanted to be close and close. That looks like a young version of Claire. Maybe.\n\nChannel 1: Yes. She's got the orthodontist in fifteen minutes. I gotta take her to get her braces off. What time what time does Jay start?\n\nChannel 0: It just starts at nine, but\n\nChannel 1: At\n\nChannel 0: I\n\nChannel 1: nine.\n\nChannel 0: can help if there's an issue. Maybe I can possibly help anywhere.\n\nChannel 1: This Riley's got some issues. She can't get her laptop started. I've given her Sam's, but she's having a few issues. If you could pop over, I think she'd appreciate that there's a few rostering\n\nChannel 0: I'm\n\nChannel 1: issues that need to be\n\nChannel 0: walking\n\nChannel 1: fixed.\n\nChannel 0: over the road right now. I'll be there in ninety second.\n\nChannel 1: Thank you.\n\nChannel 0: No worries. Fine.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Morning, Claire.","start":2.3999999,"end":3.3,"sentiment":"neutral","sentiment_score":0.10541088134050369}],"sentiment":"neutral","sentiment_score":0.10541088134050369,"channel":0,"num_words":2,"start":2.3999999,"end":3.3},{"sentences":[{"text":"Hello.","start":3.76,"end":4.08,"sentiment":"neutral","sentiment_score":0.17571431398391724},{"text":"How are you?","start":4.08,"end":4.9,"sentiment":"neutral","sentiment_score":0.23580228785673776}],"sentiment":"neutral","sentiment_score":0.22078029438853264,"channel":1,"num_words":4,"start":3.76,"end":4.9},{"sentences":[{"text":"You have your daughter sat in the window.","start":5.3599997,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.05627227947115898}],"sentiment":"neutral","sentiment_score":0.05627227947115898,"channel":0,"num_words":8,"start":5.3599997,"end":7.2999997},{"sentences":[{"text":"I do.","start":7.7599998,"end":8.24,"sentiment":"neutral","sentiment_score":0.060759540647268295},{"text":"Did you see her?","start":8.24,"end":9.139999,"sentiment":"neutral","sentiment_score":0.03301646560430527}],"sentiment":"neutral","sentiment_score":0.042264157285292946,"channel":1,"num_words":6,"start":7.7599998,"end":9.139999},{"sentences":[{"text":"I did.","start":9.679999,"end":10.08,"sentiment":"neutral","sentiment_score":0.019409051164984703},{"text":"I was like, who's that?","start":10.08,"end":11.12,"sentiment":"neutral","sentiment_score":-0.017671002075076103},{"text":"And then I got I I wanted to be close and close.","start":11.12,"end":13.335,"sentiment":"neutral","sentiment_score":-0.012587761040776968},{"text":"That looks like a young version of Claire.","start":13.575,"end":15.655,"sentiment":"neutral","sentiment_score":-0.04836784116923809},{"text":"Maybe.","start":15.655,"end":16.154999,"sentiment":"neutral","sentiment_score":0.02726992592215538}],"sentiment":"neutral","sentiment_score":-0.020009387284517288,"channel":0,"num_words":28,"start":9.679999,"end":16.154999},{"sentences":[{"text":"Yes.","start":16.515,"end":16.755,"sentiment":"neutral","sentiment_score":0.10763858258724213},{"text":"She's got the orthodontist in fifteen minutes.","start":16.755,"end":19.154999,"sentiment":"neutral","sentiment_score":0.09699880651065282},{"text":"I gotta take her to get her braces off.","start":19.154999,"end":21.175,"sentiment":"neutral","sentiment_score":0.03800930724375778},{"text":"What time what time does Jay start?","start":21.875,"end":24.055,"sentiment":"neutral","sentiment_score":0.01330793063555445}],"sentiment":"neutral","sentiment_score":0.050911229491854705,"channel":1,"num_words":24,"start":16.515,"end":24.055},{"sentences":[{"text":"It just starts at nine, but","start":25.735,"end":28.134998,"sentiment":"neutral","sentiment_score":0.012366011273115873}],"sentiment":"neutral","sentiment_score":0.012366011273115873,"channel":0,"num_words":6,"start":25.735,"end":28.134998},{"sentences":[{"text":"At","start":27.839998,"end":28.16,"sentiment":"neutral","sentiment_score":0.013246320188045502}],"sentiment":"neutral","sentiment_score":0.013246320188045502,"channel":1,"num_words":1,"start":27.839998,"end":28.16},{"sentences":[{"text":"I","start":28.134998,"end":28.59,"sentiment":"neutral","sentiment_score":0.017404071986675262}],"sentiment":"neutral","sentiment_score":0.017404071986675262,"channel":0,"num_words":1,"start":28.134998,"end":28.59},{"sentences":[{"text":"nine.","start":28.16,"end":28.66,"sentiment":"neutral","sentiment_score":0.024928946048021317}],"sentiment":"neutral","sentiment_score":0.024928946048021317,"channel":1,"num_words":1,"start":28.16,"end":28.66},{"sentences":[{"text":"can help if there's an issue.","start":28.67,"end":30.19,"sentiment":"neutral","sentiment_score":0.039329035207629204},{"text":"Maybe I can possibly help anywhere.","start":30.19,"end":31.97,"sentiment":"neutral","sentiment_score":0.057919846226771675}],"sentiment":"neutral","sentiment_score":0.048624440717200436,"channel":0,"num_words":12,"start":28.67,"end":31.97},{"sentences":[{"text":"This Riley's got some issues.","start":33.28,"end":34.96,"sentiment":"neutral","sentiment_score":-0.1822077214717865},{"text":"She can't get her laptop started.","start":34.96,"end":36.559998,"sentiment":"negative","sentiment_score":-0.4084274172782898},{"text":"I've given her Sam's, but she's having a few issues.","start":36.559998,"end":39.059998,"sentiment":"neutral","sentiment_score":-0.20053836703300476},{"text":"If you could pop over, I think she'd appreciate that there's a few rostering","start":39.36,"end":43.515,"sentiment":"neutral","sentiment_score":0.07266826022948537}],"sentiment":"neutral","sentiment_score":-0.12427517537559782,"channel":1,"num_words":35,"start":33.28,"end":43.515},{"sentences":[{"text":"I'm","start":43.515003,"end":44.015003,"sentiment":"neutral","sentiment_score":-0.00941416621208191}],"sentiment":"neutral","sentiment_score":-0.00941416621208191,"channel":0,"num_words":1,"start":43.515003,"end":44.015003},{"sentences":[{"text":"issues that need to be","start":43.575,"end":44.455,"sentiment":"neutral","sentiment_score":-0.07883479297161103}],"sentiment":"neutral","sentiment_score":-0.07883479297161103,"channel":1,"num_words":5,"start":43.575,"end":44.455},{"sentences":[{"text":"walking","start":44.315002,"end":44.795002,"sentiment":"neutral","sentiment_score":-0.050979211926460266}],"sentiment":"neutral","sentiment_score":-0.050979211926460266,"channel":0,"num_words":1,"start":44.315002,"end":44.795002},{"sentences":[{"text":"fixed.","start":44.455,"end":44.955,"sentiment":"neutral","sentiment_score":-0.09630082547664642}],"sentiment":"neutral","sentiment_score":-0.09630082547664642,"channel":1,"num_words":1,"start":44.455,"end":44.955},{"sentences":[{"text":"over the road right now.","start":44.795002,"end":46.395,"sentiment":"neutral","sentiment_score":0.016109176725149155},{"text":"I'll be there in ninety second.","start":46.395,"end":48.335003,"sentiment":"neutral","sentiment_score":0.1276391757031282}],"sentiment":"neutral","sentiment_score":0.07694372162222862,"channel":0,"num_words":11,"start":44.795002,"end":48.335003},{"sentences":[{"text":"Thank you.","start":48.935,"end":49.675,"sentiment":"positive","sentiment_score":0.4460328370332718}],"sentiment":"positive","sentiment_score":0.4460328370332718,"channel":1,"num_words":2,"start":48.935,"end":49.675},{"sentences":[{"text":"No worries.","start":50.235,"end":50.795002,"sentiment":"neutral","sentiment_score":0.19050972163677216},{"text":"Fine.","start":50.795002,"end":51.295002,"sentiment":"neutral","sentiment_score":0.2260114848613739}],"sentiment":"neutral","sentiment_score":0.2023436427116394,"channel":0,"num_words":3,"start":50.235,"end":51.295002},{"sentences":[{"text":"Bye.","start":51.255,"end":51.755,"sentiment":"neutral","sentiment_score":0.11813516169786452}],"sentiment":"neutral","sentiment_score":0.11813516169786452,"channel":1,"num_words":1,"start":51.255,"end":51.755}]},"summary":{"result":"success","short":"The customer is speaking to someone, possibly an agent or representative, about fixing some issues with their daughter's orthodontist appointment. The customer is trying to figure out what time the appointment is and is trying to possibly assist with some tasks, including a slow start and some issues with their daughter's laptop. The customer is trying to get the appointment done quickly and is willing to pop by if needed."},"intents":{"segments":[{"text":"She's got the orthodontist in fifteen minutes. I gotta take her to get her braces off.","start_word":49,"end_word":64,"intents":[{"intent":"Schedule orthodontist appointment","confidence_score":0.12477105}]}]},"sentiments":{"segments":[{"text":"Morning, Claire. Hello. How are you? You have your daughter sat in the window. I do. Did you see her? I did. I was like, who's that? And then I got I I wanted to be close and close. That looks like a young version of Claire. Maybe. Yes. She's got the orthodontist in fifteen minutes. I gotta take her to get her braces off. What time what time does Jay start? It just starts at nine, but At I nine. can help if there's an issue. Maybe I can possibly help anywhere. This Riley's got some issues.","start_word":0,"end_word":97,"sentiment":"neutral","sentiment_score":0.026206806302070618},{"text":"She can't get her laptop started.","start_word":98,"end_word":103,"sentiment":"negative","sentiment_score":-0.4131304025650024},{"text":"I've given her Sam's, but she's having a few issues. If you could pop over, I think she'd appreciate that there's a few rostering I'm issues that need to be walking fixed. over the road right now. I'll be there in ninety second.","start_word":104,"end_word":146,"sentiment":"neutral","sentiment_score":-0.01861201599240303},{"text":"Thank you.","start_word":147,"end_word":148,"sentiment":"positive","sentiment_score":0.4257202744483948},{"text":"No worries. Fine. Bye.","start_word":149,"end_word":152,"sentiment":"neutral","sentiment_score":0.18907493352890015}],"average":{"sentiment":"neutral","sentiment_score":0.006294292686259852}}}}