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I'm calling from Cooler Bar Care down in Mandra. Look. I'm I'm reaching out because I've been dealing with, I think, maybe your colleague, David Rise, is it? So, look, we are an aged care provider next to Bolton Clarke down in Mandurah. Bolton Clarke recently had a sign put up which was got their artwork on it. And also the top of the sign had the sign for cooler bar. I contacted you guys just to say, hey. Look. That's fine. But but wondering whether we can have our artwork on the sign. I spoke to David back in May, the beginning of May. He asked me to send through the various artwork which I did. I've heard nothing from him. I followed up two weeks ago, and I still haven't heard from him. And so I'm wondering whether you can help. You can. What's your email address? Yeah. Signs, a n d l I n e s, dot com. Yep. Perfect. Alright. Look. I'll send you through the the emails. It it it shouldn't be a biggie. He was just gonna come back to me with with a bit of an update. I think, ultimately, he said, if you could send me the copy of the logo and the picture of the sign, it'll respond with the price. Really, that's all we're wanting, which then I'm pretty sure we're gonna say, yeah. If you can go ahead and make it, get it down to us, and we'll connect it. That would be great. Brilliant. Alright. Thanks for your help. Thanks. 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For sales, press 1. For purchasing, press 2. For accounts, press 3. And for all other Thank you for calling all other calls. Please hold for the next available agent. Thank you for holding. Please continue to stay on the line. Yes. Hi. It's Robin speaking. Yes. Reese. Yes. And he didn't answer? Okay. Okay. I'll try and pop you through to Renee. That's the sales manager. Just just one moment. Sorry about this. Just one moment. Please hold while I try to connect you. Hello. Renee speaking. Yes. Yes. Yes. Yes. Mhmm. Yes. Right. Okay. Sure. Not a problem. I really apologize for Dave. Yeah. I know he's been called from to do some on-site work, so I'm I can only imagine that's the reason, but he should have communicated back to you. Is there any chance I'm just in the car at the moment. Is there any chance I could get you to forward that email to myself and then when I'm back to the office? Yes. It's rene, r e n, a a, @signsandlines.com. Yes. And that's it. Yeah. No. Yeah. There's no I u on the end. Okay. Perfect. Yes. Yes. Sure. Absolutely. I am really sorry that's taken so long. So I will be back in the office later this afternoon, sir. I'll take a look at that and get something off to you ASAP. Alright. No worries. Thank you. 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to Signs and Lines. For sales, press 1. For purchasing, press 2. For accounts, press 3. And for all other Thank you for calling all other calls.\n\nPlease hold for the next available agent. Thank you for holding. Please continue to stay on the line. Yes. Hi.\n\nIt's Robin speaking. Yes. Reese. Yes. And he didn't answer?\n\nOkay. Okay. I'll try and pop you through to Renee. That's the sales manager. Just just one moment.\n\nSorry about this. Just one moment. Please hold while I try to connect you. Hello. Renee speaking.\n\nYes. Yes. Yes. Yes. Mhmm.\n\nYes. Right. Okay. Sure. Not a problem.\n\nI really apologize for Dave. Yeah. I know he's been called from to do some on-site work, so I'm I can only imagine that's the reason, but he should have communicated back to you. Is there any chance I'm just in the car at the moment. Is there any chance I could get you to forward that email to myself and then when I'm back to the office?\n\nYes. It's rene, r e n, a a, @signsandlines.com. Yes. And that's it. Yeah.\n\nNo. Yeah. There's no I u on the end. Okay. Perfect.\n\nYes. Yes. Sure. Absolutely. I am really sorry that's taken so long.\n\nSo I will be back in the office later this afternoon, sir. I'll take a look at that and get something off to you ASAP. Alright. No worries. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Welcome to Signs and Lines.","start":2.1599998,"end":4.26,"sentiment":"neutral","sentiment_score":0.22279751002788545},{"text":"For sales, press 1.","start":4.56,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.08736787922680378},{"text":"For purchasing, press 2.","start":6.3999996,"end":8.42,"sentiment":"neutral","sentiment_score":0.07341249659657478},{"text":"For accounts, press 3.","start":8.559999,"end":10.42,"sentiment":"neutral","sentiment_score":0.07912424392998219},{"text":"And for all other Thank you for calling all other calls.","start":10.559999,"end":16.515,"sentiment":"neutral","sentiment_score":0.28137923641638324}],"sentiment":"neutral","sentiment_score":0.18459920106189592,"num_words":28,"start":2.1599998,"end":16.515},{"sentences":[{"text":"Please hold for the next available agent.","start":17.295,"end":19.474998,"sentiment":"neutral","sentiment_score":-0.03586369965757642},{"text":"Thank you for 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it.","start":177.375,"end":178.175,"sentiment":"neutral","sentiment_score":0.030973922461271286},{"text":"Yeah.","start":178.175,"end":178.575,"sentiment":"neutral","sentiment_score":-0.006520559545606375}],"sentiment":"neutral","sentiment_score":0.02406079165770539,"num_words":14,"start":163.14,"end":178.575},{"sentences":[{"text":"No.","start":178.575,"end":178.97499,"sentiment":"neutral","sentiment_score":-0.05586740002036095},{"text":"Yeah.","start":178.97499,"end":179.295,"sentiment":"neutral","sentiment_score":-0.0462837815284729},{"text":"There's no I u on the 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long.","start":206.63501,"end":208.55501,"sentiment":"neutral","sentiment_score":-0.2982792779803276}],"sentiment":"neutral","sentiment_score":-0.16023940096298853,"num_words":12,"start":188.52,"end":208.55501},{"sentences":[{"text":"So I will be back in the office later this afternoon, sir.","start":208.55501,"end":211.995,"sentiment":"neutral","sentiment_score":-0.04487898790587982},{"text":"I'll take a look at that and get something off to you ASAP.","start":211.995,"end":215.05501,"sentiment":"neutral","sentiment_score":0.018116113658134755},{"text":"Alright.","start":217.115,"end":217.615,"sentiment":"neutral","sentiment_score":0.2447695434093475},{"text":"No worries.","start":217.675,"end":218.315,"sentiment":"neutral","sentiment_score":0.2702697664499283},{"text":"Thank you.","start":218.315,"end":219.05501,"sentiment":"positive","sentiment_score":0.43667253851890564}],"sentiment":"neutral","sentiment_score":0.04518719253440698,"num_words":30,"start":208.55501,"end":219.05501},{"sentences":[{"text":"Bye.","start":220.54294,"end":221.04294,"sentiment":"neutral","sentiment_score":-0.07292228192090988}],"sentiment":"neutral","sentiment_score":-0.07292228192090988,"num_words":1,"start":220.54294,"end":221.04294}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Signs and Lines. For sales, press 1. For purchasing, press 2. For accounts, press 3. And for all other Thank you for calling all other calls.\n\nPlease hold for the next available agent. Thank you for holding. Please continue to stay on the line.\n\nChannel 0: Hello?\n\nChannel 1: Yes. Hi. It's Robin speaking.\n\nChannel 0: Oh, hi. Sorry. You've just tried to put me through to David is it Ryze?\n\nChannel 1: Yes. Reese. Yes. And\n\nChannel 0: Reese.\n\nChannel 1: he didn't answer?\n\nChannel 0: Yeah. No. I didn't\n\nChannel 1: Okay.\n\nChannel 0: answer.\n\nChannel 1: Okay. I'll try and pop you through to Renee. That's the sales manager.\n\nChannel 0: Okay. Great.\n\nChannel 1: Just\n\nChannel 0: Thank\n\nChannel 1: just\n\nChannel 0: you.\n\nChannel 1: one moment. Sorry about this. Just one moment. Please hold while I try to connect you. Hello.\n\nRenee speaking.\n\nChannel 0: Renee, hi. My name is Mike Burns. I'm calling from Cooler Bar Care down in Mandra. Look. I'm I'm reaching out because I've been dealing with, I think, maybe your colleague, David Rise, is\n\nChannel 1: Yes. Yes. Yes. Yes.\n\nChannel 0: it? So, look, we are an aged care provider next to Bolton Clarke down in Mandurah. Bolton Clarke\n\nChannel 1: Mhmm.\n\nChannel 0: recently had a sign put up\n\nChannel 1: Yes.\n\nChannel 0: which was got their artwork on it. And also the top of the sign had the sign for cooler bar. I contacted you guys just to say, hey. Look. That's fine.\n\nBut but wondering whether we can have our artwork on the sign. I spoke to David back in May, the beginning of May. He asked me to send\n\nChannel 1: Right.\n\nChannel 0: through the various artwork which I did. I've heard nothing\n\nChannel 1: Okay.\n\nChannel 0: from him. I followed up two weeks ago, and I still haven't heard from him. And so I'm wondering whether you can help.\n\nChannel 1: Sure. Not a problem. I really apologize for Dave. Yeah. I know he's been called from to do some on-site work, so I'm I can only imagine that's the reason, but he should have communicated back to you.\n\nIs there any chance I'm just in the car at the moment. Is there any chance I could get you to forward that email to myself and\n\nChannel 0: You\n\nChannel 1: then\n\nChannel 0: can.\n\nChannel 1: when I'm\n\nChannel 0: What's\n\nChannel 1: back\n\nChannel 0: your\n\nChannel 1: to the\n\nChannel 0: email\n\nChannel 1: office?\n\nChannel 0: address?\n\nChannel 1: Yes. It's rene, r e n, a a,\n\nChannel 0: Yeah.\n\nChannel 1: @signsandlines.com.\n\nChannel 0: Signs, a n d l I n e s, dot com. Yep.\n\nChannel 1: Yes. And that's it. Yeah. No. Yeah.\n\nThere's no I u on the end.\n\nChannel 0: Perfect. Alright. Look. I'll send you through the the emails.\n\nChannel 1: Okay.\n\nChannel 0: It it it\n\nChannel 1: Perfect.\n\nChannel 0: shouldn't be a biggie. He was just gonna come back to me\n\nChannel 1: Yes.\n\nChannel 0: with with a bit of an update. I think, ultimately, he said, if you could send me the copy of the logo and the picture of the sign, it'll respond with the price. Really, that's all we're wanting, which then I'm pretty\n\nChannel 1: Yes.\n\nChannel 0: sure we're gonna say, yeah. If you can go ahead and make it, get it down to\n\nChannel 1: Sure.\n\nChannel 0: us, and we'll connect it. That would be great.\n\nChannel 1: Absolutely. I am really sorry that's taken so long. So I will be back in the office later this afternoon, sir. I'll take a look at that and get something off to you ASAP.\n\nChannel 0: Brilliant. Alright. Thanks for your help.\n\nChannel 1: Alright. No worries. Thank you.\n\nChannel 0: Thanks. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Welcome to Signs and Lines.","start":2.1599998,"end":4.26,"sentiment":"neutral","sentiment_score":0.22279751002788545},{"text":"For sales, press 1.","start":4.56,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.08736787922680378},{"text":"For purchasing, press 2.","start":6.3999996,"end":8.42,"sentiment":"neutral","sentiment_score":0.07341249659657478},{"text":"For accounts, press 3.","start":8.559999,"end":10.42,"sentiment":"neutral","sentiment_score":0.07912424392998219},{"text":"And for all other Thank you for calling all other calls.","start":10.559999,"end":16.515,"sentiment":"neutral","sentiment_score":0.28137923641638324}],"sentiment":"neutral","sentiment_score":0.18459920106189592,"channel":1,"num_words":28,"start":2.1599998,"end":16.515},{"sentences":[{"text":"Please hold for the next available 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The customer apologizes for the long wait and explains that they had already contacted the company for artwork. The customer requests that the agent send a copy of the logo and picture of the sign to their email address and promises to get the artwork sent as soon as possible."},"intents":{"segments":[{"text":"recently had a sign put up which Yes. was got their artwork on it. And also the top of the sign had the sign for cooler bar. I contacted you guys just to say, hey. Look. That's fine. But but wondering whether we can have our artwork on the sign.","start_word":176,"end_word":225,"intents":[{"intent":"Assist with artwork availability","confidence_score":0.00003785452}]}]},"sentiments":{"segments":[{"text":"Welcome to Signs and Lines. For sales, press 1. For purchasing, press 2. For accounts, press 3. And for all other Thank you for calling all other calls. Please hold for the next available agent. Thank you for holding. Please continue to stay on the line. Hello? Yes. Hi. It's Robin speaking. Oh, hi. Sorry. You've just tried to put me through to David is it Ryze? Yes. Reese. Yes. And Reese. he didn't answer? Yeah. No. I didn't Okay. answer. Okay. I'll try and pop you through to Renee. That's the sales manager. Okay.","start_word":0,"end_word":94,"sentiment":"neutral","sentiment_score":0.034327954053878784},{"text":"Great. Just Thank just you.","start_word":95,"end_word":99,"sentiment":"positive","sentiment_score":0.3985136151313782},{"text":"one moment. Sorry about this. Just one moment. Please hold while I try to connect you. Hello. Renee speaking. Renee, hi. My name is Mike Burns. I'm calling from Cooler Bar Care down in Mandra. Look. I'm I'm reaching out because I've been dealing with, I think, maybe your colleague, David Rise, is Yes. Yes. Yes. Yes. it? So, look, we are an aged care provider next to Bolton Clarke down in Mandurah. Bolton Clarke Mhmm. recently had a sign put up which Yes. was got their artwork on it. And also the top of the sign had the sign for cooler bar. I contacted you guys just to say, hey. Look. That's fine. But but wondering whether we can have our artwork on the sign. I spoke to David back in May, the beginning of May. He asked me to send Right. through the various artwork which I did. I've heard nothing Okay. from him. I followed up two weeks ago, and I still haven't heard from him. And so I'm wondering whether you can help. Sure. Not a problem. I really apologize for Dave. Yeah. I know he's been called from to do some on-site work, so I'm I can only imagine that's the reason, but he should have communicated back to you. Is there any chance I'm just in the car at the moment. Is there any chance I could get you to forward that email to myself and You then can. when I'm What's back your to the email office? address? Yes. It's rene, r e n, a a, Yeah. @signsandlines.com. Signs, a n d l I n e s, dot com. Yep. Yes. And that's it. Yeah. No. Yeah. There's no I u on the end. Perfect. Alright. Look. I'll send you through the the emails. Okay. It it it Perfect. shouldn't be a biggie. He was just gonna come back to me Yes. with with a bit of an update. I think, ultimately, he said, if you could send me the copy of the logo and the picture of the sign, it'll respond with the price. Really, that's all we're wanting, which then I'm pretty Yes. sure we're gonna say, yeah. If you can go ahead and make it, get it down to Sure. us, and we'll connect it.","start_word":100,"end_word":484,"sentiment":"neutral","sentiment_score":0.020705328455993103},{"text":"That would be great.","start_word":485,"end_word":488,"sentiment":"positive","sentiment_score":0.535808265209198},{"text":"Absolutely. I am really sorry that's taken so long. So I will be back in the office later this afternoon, sir. I'll take a look at that and get something off to you ASAP.","start_word":489,"end_word":522,"sentiment":"neutral","sentiment_score":-0.06963223963975906},{"text":"Brilliant. Alright. 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