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May I know when is the last day, if ever? Or you're not canceling it yet? Okay. Can I have your full address, please, for me to check the service availability? Eight zero six. Mhmm. Mhmm. Avenue. Mhmm. Okay. Postcode is 2113. Okay. Hang on. Is it okay if I put your note? Let me just check the address. Okay. Hang on. Hello? Yes. Thank you for waiting. So upon checking the address, yeah, we can see here as well that you're still with your previous with your current ISP. But if ever we can activate the service, if ever you'll be signing off for a service. We can just port it out if you decide if you're decided to sign up. Mhmm. If yeah. But do you already have a router that we can use, or you need to get a new one? Okay. Yeah. So if ever you'll be signing up today, we can activate the service within this day or within twenty four hours. Then after that, once successful, we'll then send you an email instruction on how to connect that router with the service. As long as that router is compatible with OPTIX Fiber reconnection, we can use that one. Mhmm. But that one. Yeah. Mhmm. But there's some cases that for some reason we cannot establish a connection. Maybe that's because the router is still locked with the previous ISP, so we cannot configure it manually. So I think it's best if you can also notify them that you'll be cancelling the service. Mhmm. Yeah. You can I recommend that one? But if you need an Internet ASAP, you can proceed with the activation first, then you can just call them to notify about the cancellation. Mhmm. Yeah. Mhmm. Okay. Sure. So if you're decided to sign up, you can just visit our website because that's where the processing processing of order is done. Mhmm. Mhmm. Okay. Then if you run into any issues or have more questions, just give us a callback. Okay. Bye. 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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nYeah. That's correct. Mhmm. Okay. So you're still with other ISP right now?\n\nMhmm. May I know when is the last day, if ever? Or you're not canceling it yet? Okay. Can I have your full address, please, for me to check the service availability?\n\nEight zero six. Mhmm. Mhmm. Avenue. Mhmm.\n\nOkay. Postcode is 2113. Okay. Hang on. Is it okay if I put your note?\n\nLet me just check the address. Okay. Hang on. Hello? Yes.\n\nThank you for waiting. So upon checking the address, yeah, we can see here as well that you're still with your previous with your current ISP. But if ever we can activate the service, if ever you'll be signing off for a service. We can just port it out if you decide if you're decided to sign up. Mhmm.\n\nIf yeah. But do you already have a router that we can use, or you need to get a new one? Okay. Yeah. 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Okay. Then if you run into any issues or have more questions, just give us a callback. Okay. Bye.\n\nHave a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.4399999,"end":1.92,"sentiment":"neutral","sentiment_score":0.23630331456661224},{"text":"Good afternoon.","start":1.92,"end":2.72,"sentiment":"positive","sentiment_score":0.4867481291294098},{"text":"This is Maureen from Airtel tech support.","start":2.72,"end":5.22,"sentiment":"positive","sentiment_score":0.44017848798206877},{"text":"How can I assist you today?","start":5.8399997,"end":7.2999997,"sentiment":"positive","sentiment_score":0.46903692682584125},{"text":"Mhmm.","start":29.675,"end":30.075,"sentiment":"neutral","sentiment_score":-0.011366283521056175}],"sentiment":"positive","sentiment_score":0.41728848624317083,"num_words":17,"start":1.4399999,"end":30.075},{"sentences":[{"text":"Yeah.","start":30.075,"end":30.575,"sentiment":"neutral","sentiment_score":0.010932096280157566},{"text":"That's 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My name is William. I currently have my Internet through Super Networks, and I was looking at changing my service provider. You're listed as one of the ISPs that provide super network services. Is that correct? Yep. So I was I was having a look online. I I think I wanna move to your super family plan, the 500 down, 500 up. I was just wondering if there's anything that I need to do in terms of canceling my existing service before opening up a new account with you guys. Correct. I'm still with a different ISP at the moment. I haven't canceled it yet. I need to cancel it before my next billing date on the July 12. Sure. It is Unit 806 at 1 Mahogany, M A H 0 G A N Y, Avenue in Macquarie Park. Yes. 2113. That's right. Sure. Thank you. Hey. So can can I just get, I guess, an understanding in terms of what I need to do? If I do do I need to cancel my current service first and then sign up? Or if I sign up, are you gonna port over the service to Airtel? Yeah. Yeah. So I'm I'm I'm ready to sign up. If you could if you could organize the the service porting. I'm I'm gonna be bringing my own router. I've got one. Oh, I will have one. Yep. Perfect. Sounds good. Yep. Okay. Cool. So what what what's what's the best next step? Is the best next step for me to cancel my current service and then sign up to Airtel? Is is that the cleanest way to do it? Okay. So let let let let me go and tell them that I'm planning on canceling my service, and then I will call up and we'll sort this out. Yep. Sounds good. Thank you. Bye. You 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My name is William. I currently have my Internet through Super Networks, and I was looking at changing my service provider. You're listed as one of the ISPs that provide super network services. Is that correct?\n\nYep. So I was I was having a look online. I I think I wanna move to your super family plan, the 500 down, 500 up. I was just wondering if there's anything that I need to do in terms of canceling my existing service before opening up a new account with you guys. Correct.\n\nI'm still with a different ISP at the moment. I haven't canceled it yet. I need to cancel it before my next billing date on the July 12. Sure. It is Unit 806 at 1 Mahogany, M A H 0 G A N Y, Avenue in Macquarie Park.\n\nYes. 2113. That's right. Sure. Thank you.\n\nHey. So can can I just get, I guess, an understanding in terms of what I need to do? If I do do I need to cancel my current service first and then sign up? Or if I sign up, are you gonna port over the service to Airtel? Yeah.\n\nYeah. So I'm I'm I'm ready to sign up. If you could if you could organize the the service porting. I'm I'm gonna be bringing my own router. I've got one.\n\nOh, I will have one. Yep. Perfect. Sounds good. Yep.\n\nOkay. Cool. So what what what's what's the best next step? Is the best next step for me to cancel my current service and then sign up to Airtel? Is is that the cleanest way to do it?\n\nOkay. So let let let let me go and tell them that I'm planning on canceling my service, and then I will call up and we'll sort this out. Yep. Sounds good. Thank you.\n\nBye. You too.","paragraphs":[{"sentences":[{"text":"Hi.","start":8.16,"end":8.66,"sentiment":"neutral","sentiment_score":0.06159918010234833},{"text":"My name is William.","start":8.72,"end":9.78,"sentiment":"neutral","sentiment_score":0.05604944843798876},{"text":"I currently have my Internet through Super Networks, and I was looking at changing my service provider.","start":10.24,"end":19.675,"sentiment":"neutral","sentiment_score":0.016167116625344053},{"text":"You're listed as one of the ISPs that provide super network services.","start":20.455,"end":28.27,"sentiment":"neutral","sentiment_score":0.008710637591624012},{"text":"Is that correct?","start":28.27,"end":29.09,"sentiment":"neutral","sentiment_score":0.008363243192434311}],"sentiment":"neutral","sentiment_score":0.018655549653025495,"num_words":37,"start":8.16,"end":29.09},{"sentences":[{"text":"Yep.","start":31.31,"end":31.81,"sentiment":"neutral","sentiment_score":0.05616217479109764},{"text":"So I was I was having a look 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Airtel?","start":178.11,"end":188.53499,"sentiment":"neutral","sentiment_score":-0.08459376809852463},{"text":"Yeah.","start":191.31499,"end":191.635,"sentiment":"neutral","sentiment_score":0.09429486095905304}],"sentiment":"neutral","sentiment_score":-0.08992844626307488,"num_words":50,"start":146.65001,"end":191.635},{"sentences":[{"text":"Yeah.","start":191.635,"end":192.03499,"sentiment":"neutral","sentiment_score":0.09366407990455627},{"text":"So I'm I'm I'm ready to sign up.","start":192.03499,"end":194.53499,"sentiment":"neutral","sentiment_score":0.12359926290810108},{"text":"If you could if you could organize the the service porting.","start":194.915,"end":200.05,"sentiment":"neutral","sentiment_score":0.10535233908078888},{"text":"I'm I'm gonna be bringing my own router.","start":203.71,"end":205.89,"sentiment":"neutral","sentiment_score":0.03739642072468996},{"text":"I've got 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you.","start":313.83096,"end":314.49094,"sentiment":"positive","sentiment_score":0.370408371090889}],"sentiment":"neutral","sentiment_score":0.04220614302903414,"num_words":34,"start":283.79498,"end":314.49094},{"sentences":[{"text":"Bye.","start":316.55096,"end":317.05096,"sentiment":"positive","sentiment_score":0.544100821018219},{"text":"You too.","start":317.19095,"end":317.93094,"sentiment":"neutral","sentiment_score":0.17917851731181142}],"sentiment":"neutral","sentiment_score":0.3008192852139473,"num_words":3,"start":316.55096,"end":317.93094}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi. My name is William. I currently have my Internet through Super Networks, and I was looking at changing my service provider. You're listed as one of the ISPs that provide super network services. Is that correct?\n\nChannel 0: Mhmm. Yeah. That's\n\nChannel 1: Yep.\n\nChannel 0: correct.\n\nChannel 1: So\n\nChannel 0: Mhmm.\n\nChannel 1: I was I was having a look online. I I think I wanna move to your super family plan, the 500 down, 500 up. I was just wondering if there's anything that I need to do in terms of canceling my existing service before opening up a new account with you guys.\n\nChannel 0: Okay. So you're still with other ISP right now?\n\nChannel 1: Correct. I'm still with a different ISP\n\nChannel 0: Mhmm.\n\nChannel 1: at the moment.\n\nChannel 0: May I know when is the last day, if ever? Or you're not canceling it yet?\n\nChannel 1: I haven't canceled it yet. I need to cancel it before my next billing date on the July 12.\n\nChannel 0: Okay. Can I have your full address, please, for me to check the service availability?\n\nChannel 1: Sure. It is Unit 806\n\nChannel 0: Eight zero six. Mhmm.\n\nChannel 1: at 1 Mahogany, M A H\n\nChannel 0: Mhmm.\n\nChannel 1: 0 G A N Y, Avenue\n\nChannel 0: Avenue. Mhmm.\n\nChannel 1: in Macquarie Park. Yes.\n\nChannel 0: Okay. Postcode is 2113.\n\nChannel 1: 2113. That's right.\n\nChannel 0: Okay. Hang on. Is it okay if I put your note? Let me just check the address.\n\nChannel 1: Sure. Thank you.\n\nChannel 0: Okay. Hang on. Hello?\n\nChannel 1: Hey.\n\nChannel 0: Yes. Thank you for waiting. So upon checking the address, yeah, we can see here as well that you're still with your previous with your current ISP. But if ever we can activate the service, if ever you'll be signing off for a service.\n\nChannel 1: So can can I just get, I guess, an understanding in terms of what I need to do? If I do do I need to cancel my current service first and then sign up? Or if I sign up, are you gonna port over the service to\n\nChannel 0: We can just port it out if you decide\n\nChannel 1: Airtel?\n\nChannel 0: if you're decided to sign up.\n\nChannel 1: Yeah. Yeah. So\n\nChannel 0: Mhmm.\n\nChannel 1: I'm I'm I'm ready to\n\nChannel 0: If\n\nChannel 1: sign up. If you could if you could organize the the service\n\nChannel 0: yeah. But do you\n\nChannel 1: porting.\n\nChannel 0: already have a router that we can use, or you need to get a new one?\n\nChannel 1: I'm I'm gonna be bringing my own router. I've got one. Oh, I will\n\nChannel 0: Okay.\n\nChannel 1: have one.\n\nChannel 0: Yeah. So if ever you'll be signing up today, we can activate the service within this day or within twenty four hours. Then after that, once successful, we'll then send you an email instruction on how to connect that router with the service. As long as that router is compatible with OPTIX Fiber reconnection, we can use that one. Mhmm.\n\nBut that\n\nChannel 1: Yep. Perfect. Sounds\n\nChannel 0: one.\n\nChannel 1: good.\n\nChannel 0: Yeah. Mhmm. But there's some cases that for some reason we cannot establish a connection. Maybe that's because the router is still locked with the previous ISP, so we cannot configure it manually. So I think it's best if you can also notify them that you'll be cancelling the service.\n\nChannel 1: Yep. Okay. Cool.\n\nChannel 0: Mhmm.\n\nChannel 1: So what what what's what's the best next step? Is the best next step for me to cancel my current service and then sign up to Airtel? Is is that the cleanest way to do it?\n\nChannel 0: Yeah. You can I recommend that one? But if you need an Internet ASAP, you can proceed with the activation first, then you can just call them to notify about the cancellation.\n\nChannel 1: Okay. So let let let let me go and tell them that I'm planning on\n\nChannel 0: Mhmm.\n\nChannel 1: canceling my service, and then\n\nChannel 0: Yeah.\n\nChannel 1: I will\n\nChannel 0: Mhmm.\n\nChannel 1: call up and we'll sort this out.\n\nChannel 0: Okay. Sure. So if you're decided to sign up, you can just visit our website because that's where the processing processing of order is done.\n\nChannel 1: Yep. Sounds good.\n\nChannel 0: Mhmm. Mhmm. Okay. Then if you run into any issues or have more questions, just give us a callback.\n\nChannel 1: Thank you.\n\nChannel 0: Okay. Bye. Have a great day.\n\nChannel 1: Bye. You too.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.4399999,"end":1.92,"sentiment":"neutral","sentiment_score":0.23630331456661224},{"text":"Good afternoon.","start":1.92,"end":2.72,"sentiment":"positive","sentiment_score":0.4867481291294098},{"text":"This is Maureen from Airtel tech support.","start":2.72,"end":5.22,"sentiment":"positive","sentiment_score":0.44017848798206877},{"text":"How can I assist you today?","start":5.8399997,"end":7.2999997,"sentiment":"positive","sentiment_score":0.46903692682584125}],"sentiment":"positive","sentiment_score":0.44407940935343504,"channel":0,"num_words":16,"start":1.4399999,"end":7.2999997},{"sentences":[{"text":"Hi.","start":8.16,"end":8.66,"sentiment":"neutral","sentiment_score":0.06159918010234833},{"text":"My name is William.","start":8.72,"end":9.78,"sentiment":"neutral","sentiment_score":0.05604944843798876},{"text":"I currently have my Internet through Super Networks, and I was looking at changing my service 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was I was having a look online.","start":32.59,"end":34.29,"sentiment":"neutral","sentiment_score":-0.09342609252780676},{"text":"I I think I wanna move to your super family plan, the 500 down, 500 up.","start":34.35,"end":41.085,"sentiment":"neutral","sentiment_score":-0.04889484855812043},{"text":"I was just wondering if there's anything that I need to do in terms of canceling my existing service before opening up a new account with you guys.","start":41.165,"end":51.745,"sentiment":"neutral","sentiment_score":-0.2755651463355337}],"sentiment":"neutral","sentiment_score":-0.1777990464336024,"channel":1,"num_words":52,"start":32.59,"end":51.745},{"sentences":[{"text":"Okay.","start":53.365,"end":53.765,"sentiment":"neutral","sentiment_score":-0.06946101784706116},{"text":"So you're still with other ISP right 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Avenue","start":91.07,"end":93.89,"sentiment":"neutral","sentiment_score":0.006521541470040877}],"sentiment":"neutral","sentiment_score":0.006521541470040877,"channel":1,"num_words":6,"start":91.07,"end":93.89},{"sentences":[{"text":"Avenue.","start":93.68,"end":94.18,"sentiment":"neutral","sentiment_score":0.011317574419081213},{"text":"Mhmm.","start":94.56,"end":95.06,"sentiment":"neutral","sentiment_score":0.010216543450951576}],"sentiment":"neutral","sentiment_score":0.010767058935016394,"channel":0,"num_words":2,"start":93.68,"end":95.06},{"sentences":[{"text":"in Macquarie 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you","start":199.13,"end":199.69,"sentiment":"neutral","sentiment_score":0.032549633334080376}],"sentiment":"neutral","sentiment_score":0.04971774201840162,"channel":0,"num_words":4,"start":198.625,"end":199.69},{"sentences":[{"text":"porting.","start":199.55,"end":200.05,"sentiment":"neutral","sentiment_score":0.03022003546357155}],"sentiment":"neutral","sentiment_score":0.03022003546357155,"channel":1,"num_words":1,"start":199.55,"end":200.05},{"sentences":[{"text":"already have a router that we can use, or you need to get a new one?","start":199.69,"end":203.71,"sentiment":"neutral","sentiment_score":0.01794529822655022}],"sentiment":"neutral","sentiment_score":0.01794529822655022,"channel":0,"num_words":16,"start":199.69,"end":203.71},{"sentences":[{"text":"I'm I'm gonna be bringing my own router.","start":203.71,"end":205.89,"sentiment":"neutral","sentiment_score":0.03739642072468996},{"text":"I've got one.","start":206.19,"end":207.15001,"sentiment":"neutral","sentiment_score":0.0519710344572862},{"text":"Oh, I will","start":207.15001,"end":207.71,"sentiment":"neutral","sentiment_score":0.08087930331627528}],"sentiment":"neutral","sentiment_score":0.049837312794157436,"channel":1,"num_words":14,"start":203.71,"end":207.71},{"sentences":[{"text":"Okay.","start":207.53,"end":208.03,"sentiment":"neutral","sentiment_score":0.07862567901611328}],"sentiment":"neutral","sentiment_score":0.07862567901611328,"channel":0,"num_words":1,"start":207.53,"end":208.03},{"sentences":[{"text":"have one.","start":207.71,"end":208.45,"sentiment":"neutral","sentiment_score":0.07110902667045593}],"sentiment":"neutral","sentiment_score":0.07110902667045593,"channel":1,"num_words":2,"start":207.71,"end":208.45},{"sentences":[{"text":"Yeah.","start":208.89,"end":209.39,"sentiment":"neutral","sentiment_score":0.11481282114982604},{"text":"So if ever you'll be signing up today, we can activate the service within this day or within twenty four hours.","start":209.45,"end":217.165,"sentiment":"neutral","sentiment_score":0.14776473456905},{"text":"Then after that, once successful, we'll then send you an email instruction on how to connect that router with the service.","start":217.165,"end":225.605,"sentiment":"neutral","sentiment_score":0.12385415676094237},{"text":"As long as that router is compatible with OPTIX Fiber reconnection, we can use that one.","start":225.825,"end":229.42499,"sentiment":"neutral","sentiment_score":0.11895763780921698},{"text":"Mhmm.","start":229.42499,"end":229.67499,"sentiment":"neutral","sentiment_score":0.07944803684949875}],"sentiment":"neutral","sentiment_score":0.13002632968127728,"channel":0,"num_words":60,"start":208.89,"end":229.67499},{"sentences":[{"text":"But 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there's some cases that for some reason we cannot establish a connection.","start":233.93,"end":239.31,"sentiment":"neutral","sentiment_score":-0.17379456185377562},{"text":"Maybe that's because the router is still locked with the previous ISP, so we cannot configure it manually.","start":239.77,"end":247.995,"sentiment":"neutral","sentiment_score":-0.2301123398873541},{"text":"So I think it's best if you can also notify them that you'll be cancelling the service.","start":248.69499,"end":254.715,"sentiment":"neutral","sentiment_score":-0.16950707575854132}],"sentiment":"neutral","sentiment_score":-0.18276146985590458,"channel":0,"num_words":50,"start":232.65,"end":254.715},{"sentences":[{"text":"Yep.","start":255.965,"end":256.365,"sentiment":"neutral","sentiment_score":-0.02518325299024582},{"text":"Okay.","start":256.365,"end":256.76498,"sentiment":"neutral","sentiment_score":-0.005960386246442795},{"text":"Cool.","start":256.76498,"end":257.085,"sentiment":"neutral","sentiment_score":0.015270538628101347}],"sentiment":"neutral","sentiment_score":-0.005291033536195755,"channel":1,"num_words":3,"start":255.965,"end":257.085},{"sentences":[{"text":"Mhmm.","start":257.01498,"end":257.51498,"sentiment":"neutral","sentiment_score":0.010011108592152596}],"sentiment":"neutral","sentiment_score":0.010011108592152596,"channel":0,"num_words":1,"start":257.01498,"end":257.51498},{"sentences":[{"text":"So what what what's what's the best next step?","start":257.085,"end":259.54,"sentiment":"neutral","sentiment_score":-0.03922811191942957},{"text":"Is the best next step for me to cancel my current service and then sign up to Airtel?","start":259.54,"end":264.2,"sentiment":"neutral","sentiment_score":-0.06787086681773265},{"text":"Is is that the cleanest way to do it?","start":265.62,"end":267.72,"sentiment":"neutral","sentiment_score":-0.011443339909116427}],"sentiment":"neutral","sentiment_score":-0.04660329636600283,"channel":1,"num_words":36,"start":257.085,"end":267.72},{"sentences":[{"text":"Yeah.","start":268.72,"end":269.22,"sentiment":"neutral","sentiment_score":0.04177578166127205},{"text":"You can I recommend that one?","start":269.44,"end":272.08,"sentiment":"neutral","sentiment_score":0.08159265543023746},{"text":"But if you need an Internet ASAP, you can proceed with the activation first, then you can just call them to notify about the cancellation.","start":272.08,"end":282.455,"sentiment":"neutral","sentiment_score":-0.018179254457354545}],"sentiment":"neutral","sentiment_score":0.002401573525276035,"channel":0,"num_words":32,"start":268.72,"end":282.455},{"sentences":[{"text":"Okay.","start":283.79498,"end":284.19498,"sentiment":"neutral","sentiment_score":0.0004257038235664368},{"text":"So let let let let me go and tell them that I'm planning on","start":284.19498,"end":288.58002,"sentiment":"neutral","sentiment_score":0.0015448814124933308}],"sentiment":"neutral","sentiment_score":0.001470269573231538,"channel":1,"num_words":15,"start":283.79498,"end":288.58002},{"sentences":[{"text":"Mhmm.","start":288.45,"end":288.95,"sentiment":"neutral","sentiment_score":-0.023433879017829895}],"sentiment":"neutral","sentiment_score":-0.023433879017829895,"channel":0,"num_words":1,"start":288.45,"end":288.95},{"sentences":[{"text":"canceling my service, and then","start":288.58002,"end":290.76,"sentiment":"neutral","sentiment_score":-0.04609518274664879}],"sentiment":"neutral","sentiment_score":-0.04609518274664879,"channel":1,"num_words":5,"start":288.58002,"end":290.76},{"sentences":[{"text":"Yeah.","start":290.53,"end":291.03,"sentiment":"neutral","sentiment_score":-0.002391032874584198}],"sentiment":"neutral","sentiment_score":-0.002391032874584198,"channel":0,"num_words":1,"start":290.53,"end":291.03},{"sentences":[{"text":"I will","start":290.82,"end":291.48,"sentiment":"neutral","sentiment_score":-0.003349214792251587}],"sentiment":"neutral","sentiment_score":-0.003349214792251587,"channel":1,"num_words":2,"start":290.82,"end":291.48},{"sentences":[{"text":"Mhmm.","start":291.09,"end":291.59,"sentiment":"neutral","sentiment_score":0.0024379556998610497}],"sentiment":"neutral","sentiment_score":0.0024379556998610497,"channel":0,"num_words":1,"start":291.09,"end":291.59},{"sentences":[{"text":"call up and we'll sort this 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you.","start":313.83096,"end":314.49094,"sentiment":"positive","sentiment_score":0.370408371090889}],"sentiment":"positive","sentiment_score":0.370408371090889,"channel":1,"num_words":2,"start":313.83096,"end":314.49094},{"sentences":[{"text":"Okay.","start":315.06094,"end":315.54092,"sentiment":"neutral","sentiment_score":0.19284221529960632},{"text":"Bye.","start":315.54092,"end":315.86093,"sentiment":"neutral","sentiment_score":0.14222297072410583},{"text":"Have a great day.","start":315.86093,"end":316.92093,"sentiment":"positive","sentiment_score":0.8026001900434494}],"sentiment":"positive","sentiment_score":0.5909109910329183,"channel":0,"num_words":6,"start":315.06094,"end":316.92093},{"sentences":[{"text":"Bye.","start":316.55096,"end":317.05096,"sentiment":"positive","sentiment_score":0.544100821018219},{"text":"You 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He wants to cancel his service before opening a new one and is told he needs to cancel before his next billing date. The representative checks his account and informs him that he is still with his previous ISP, but can cancel the service and sign up for Airtel if he decides to. The representative advises him to cancel before signing up and to call back if he needs further assistance."},"intents":{"segments":[{"text":"I haven't canceled it yet. I need to cancel it before my next billing date on the July 12. Okay.","start_word":148,"end_word":167,"intents":[{"intent":"Cancel service","confidence_score":0.0005806995}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.23630331456661224},{"text":"Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.4520591199398041},{"text":"Hi. My name is William. I currently have my Internet through Super Networks, and I was looking at changing my service provider. You're listed as one of the ISPs that provide super network services. Is that correct? Mhmm. Yeah. That's Yep. correct. So Mhmm. I was I was having a look online. I I think I wanna move to your super family plan, the 500 down, 500 up. I was just wondering if there's anything that I need to do in terms of canceling my existing service before opening up a new account with you guys. Okay. So you're still with other ISP right now? Correct. I'm still with a different ISP Mhmm. at the moment. May I know when is the last day, if ever? Or you're not canceling it yet?","start_word":16,"end_word":147,"sentiment":"neutral","sentiment_score":-0.08510458469390869},{"text":"I haven't canceled it yet.","start_word":148,"end_word":152,"sentiment":"negative","sentiment_score":-0.3669000267982483},{"text":"I need to cancel it before my next billing date on the July 12. Okay. Can I have your full address, please, for me to check the service availability? Sure. It is Unit 806 Eight zero six. Mhmm. at 1 Mahogany, M A H Mhmm. 0 G A N Y, Avenue Avenue. Mhmm. in Macquarie Park. Yes. Okay. Postcode is 2113. 2113. That's right. Okay. Hang on. Is it okay if I put your note? Let me just check the address. Sure. Thank you. Okay. Hang on. Hello? Hey. Yes. Thank you for waiting. So upon checking the address, yeah, we can see here as well that you're still with your previous with your current ISP. But if ever we can activate the service, if ever you'll be signing off for a service. So can can I just get, I guess, an understanding in terms of what I need to do? If I do do I need to cancel my current service first and then sign up? Or if I sign up, are you gonna port over the service to We can just port it out if you decide Airtel? if you're decided to sign up. Yeah. Yeah. So Mhmm. I'm I'm I'm ready to If sign up. If you could if you could organize the the service yeah. But do you porting. already have a router that we can use, or you need to get a new one? I'm I'm gonna be bringing my own router. I've got one. Oh, I will Okay. have one. Yeah. So if ever you'll be signing up today, we can activate the service within this day or within twenty four hours. Then after that, once successful, we'll then send you an email instruction on how to connect that router with the service. As long as that router is compatible with OPTIX Fiber reconnection, we can use that one. Mhmm. But that Yep.","start_word":153,"end_word":471,"sentiment":"neutral","sentiment_score":0.029385054589111975},{"text":"Perfect. Sounds one. good.","start_word":472,"end_word":475,"sentiment":"positive","sentiment_score":0.5120863318443298},{"text":"Yeah. Mhmm. But there's some cases that for some reason we cannot establish a connection. Maybe that's because the router is still locked with the previous ISP, so we cannot configure it manually. So I think it's best if you can also notify them that you'll be cancelling the service. Yep. Okay. Cool. Mhmm. So what what what's what's the best next step? Is the best next step for me to cancel my current service and then sign up to Airtel? Is is that the cleanest way to do it? Yeah. You can I recommend that one? But if you need an Internet ASAP, you can proceed with the activation first, then you can just call them to notify about the cancellation. Okay. So let let let let me go and tell them that I'm planning on Mhmm. canceling my service, and then Yeah. I will Mhmm. call up and we'll sort this out. Okay. Sure. So if you're decided to sign up, you can just visit our website because that's where the processing processing of order is done. Yep. Sounds good. Mhmm. Mhmm. Okay. Then if you run into any issues or have more questions, just give us a callback.","start_word":476,"end_word":676,"sentiment":"neutral","sentiment_score":-0.01946314424276352},{"text":"Thank you.","start_word":677,"end_word":678,"sentiment":"positive","sentiment_score":0.3648520112037658},{"text":"Okay. Bye.","start_word":679,"end_word":680,"sentiment":"neutral","sentiment_score":0.190821573138237},{"text":"Have a great day. Bye. You too.","start_word":681,"end_word":687,"sentiment":"positive","sentiment_score":0.631019115447998}],"average":{"sentiment":"neutral","sentiment_score":0.012036275381993766}}}}