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Whenever you have a moment, please give us a callback at 0391218113.\n\nAgain, that's 0391218113, and we'll be more than happy to assist. Thank you, and have a good day. Bye bye for now.","paragraphs":[{"sentences":[{"text":"The person you are calling is not available.","start":0.24,"end":2.74,"sentiment":"negative","sentiment_score":-0.42280327528715134},{"text":"Please leave a short message, and it will be sent as an audio message.","start":3.28,"end":7.14,"sentiment":"neutral","sentiment_score":-0.20510288221495493}],"sentiment":"neutral","sentiment_score":-0.2842666615139354,"channel":1,"num_words":22,"start":0.24,"end":7.14},{"sentences":[{"text":"Hi, Trevor.","start":8.8,"end":9.62,"sentiment":"neutral","sentiment_score":0.09529876708984375},{"text":"This is Mary calling from Airtel.","start":9.679999,"end":11.86,"sentiment":"neutral","sentiment_score":0.11613475407163303},{"text":"I'm just reaching out regarding your account and the notice we previously sent through email.","start":12.275,"end":17.654999,"sentiment":"neutral","sentiment_score":0.10305623884002367},{"text":"And I wanted to touch base with you before the scheduled account action tomorrow, which is scheduled for a suspension, and see if there's anything we can assist you with.","start":18.115,"end":27.039999,"sentiment":"neutral","sentiment_score":0.15872724999984106},{"text":"Whenever you have a moment, please give us a callback at 0391218113.","start":27.179998,"end":34.54,"sentiment":"neutral","sentiment_score":0.1642804971585671}],"sentiment":"neutral","sentiment_score":0.14102204780165967,"channel":0,"num_words":65,"start":8.8,"end":34.54},{"sentences":[{"text":"Again, that's 0391218113, and we'll be more than happy to assist.","start":34.54,"end":41.108875,"sentiment":"positive","sentiment_score":0.5694520067084919},{"text":"Thank you, and have a good day.","start":41.408875,"end":42.768875,"sentiment":"positive","sentiment_score":0.7057156051908221},{"text":"Bye bye for now.","start":42.768875,"end":43.748875,"sentiment":"neutral","sentiment_score":0.15697450563311577}],"sentiment":"positive","sentiment_score":0.5378126969391649,"channel":0,"num_words":22,"start":34.54,"end":43.748875}]},"summary":{"result":"success","short":"Mary from Airtel calls Trevor regarding his account and informs him that the scheduled account action tomorrow will be suspension. She asks if there is anything they can assist him with and provides a callback number for him to reach out."},"intents":{"segments":[{"text":"This is Mary calling from Airtel. I'm just reaching out regarding your account and the notice we previously sent through email.","start_word":24,"end_word":44,"intents":[{"intent":"Reach out","confidence_score":0.18248199}]},{"text":"This is Mary calling from Airtel. I'm just reaching out regarding your account and the notice we previously sent through email. And I wanted to touch base with you before the scheduled account action tomorrow, which is scheduled for a suspension, and see if there's anything we can assist you with.","start_word":24,"end_word":74,"intents":[{"intent":"Assist","confidence_score":0.10975835}]},{"text":"And I wanted to touch base with you before the scheduled account action tomorrow, which is scheduled for a suspension, and see if there's anything we can assist you with.","start_word":45,"end_word":74,"intents":[{"intent":"Touch base","confidence_score":0.86675864}]},{"text":"Whenever you have a moment, please give us a callback at 0391218113.","start_word":75,"end_word":86,"intents":[{"intent":"Request callback","confidence_score":0.16331536}]}]},"sentiments":{"segments":[{"text":"The person you are calling is not available.","start_word":0,"end_word":7,"sentiment":"negative","sentiment_score":-0.43714016675949097},{"text":"Please leave a short message, and it will be sent as an audio message. Hi, Trevor. This is Mary calling from Airtel. I'm just reaching out regarding your account and the notice we previously sent through email. And I wanted to touch base with you before the scheduled account action tomorrow, which is scheduled for a suspension, and see if there's anything we can assist you with. Whenever you have a moment, please give us a callback at 0391218113.","start_word":8,"end_word":86,"sentiment":"neutral","sentiment_score":0.08566239476203918},{"text":"Again, that's 0391218113, and we'll be more than happy to assist. Thank you, and have a good day.","start_word":87,"end_word":104,"sentiment":"positive","sentiment_score":0.5915431976318359},{"text":"Bye bye for now.","start_word":105,"end_word":108,"sentiment":"neutral","sentiment_score":0.17338678240776062}],"average":{"sentiment":"neutral","sentiment_score":0.16421456770463425}}}}