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I just had hi. I just this is. I just had a chat with you. Yeah.\n\nI received your instruction to set up self router. So could you I'm outside at the moment of the house. Let me check if this router my router is work. Send me the standard delivered. If it's not work, then I would like to go express post.\n\nSo I'm not in a home at the moment at home. So I'll go home. I'll set up with instruction with my own router. If it worked, send me a new router, a standard post. If not work, then I would like to go with Express Post.\n\nYeah. Okay. So I'll go I will call you. I will call you later, and then you can post the router. Thank you.\n\nThat's it. Sure. Sure. Thank you. 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you.","start":88.58,"end":89.22,"sentiment":"positive","sentiment_score":0.41012269258499146}],"sentiment":"neutral","sentiment_score":0.32474925369024277,"channel":0,"num_words":4,"start":87.7,"end":89.22},{"sentences":[{"text":"Bye.","start":89.11294,"end":89.61294,"sentiment":"neutral","sentiment_score":0.26878148317337036}],"sentiment":"neutral","sentiment_score":0.26878148317337036,"channel":1,"num_words":1,"start":89.11294,"end":89.61294},{"sentences":[{"text":"Bye.","start":89.22,"end":89.72,"sentiment":"neutral","sentiment_score":0.14591220021247864}],"sentiment":"neutral","sentiment_score":0.14591220021247864,"channel":0,"num_words":1,"start":89.22,"end":89.72}]},"summary":{"result":"success","short":"A customer named Marlene called Erdo tech support because her router is not working. The agent, Maureen, helped her set up a new router and offered to send a new one if necessary. Marlene agreed to wait for a call from the agent to confirm whether the new router would work before proceeding with the installation."},"intents":{"segments":[{"text":"I received your instruction to set up self router. So could you I'm outside at the moment of the house. Let me check if this router my router is work. Send me the standard delivered. If it's not work, then I would like to go express post. Yeah.","start_word":35,"end_word":82,"intents":[{"intent":"Set up router","confidence_score":0.18658829},{"intent":"Check router functionality","confidence_score":0.044542793}]},{"text":"So I'll I'm going go to wait for your response before I I proceed to will invoice you. call you.","start_word":149,"end_word":168,"intents":[{"intent":"Invoice response","confidence_score":0.05896105},{"intent":"Invoice router post","confidence_score":0.00057852187}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.20757010579109192},{"text":"Good morning. This is Maureen from Erdo tech support.","start_word":1,"end_word":9,"sentiment":"positive","sentiment_score":0.3937000930309296},{"text":"Hi, How Marlene. can I I just assist had you today? hi. I just this is. I just had a chat with you. Mhmm. Yeah. I received your instruction to set up self router. So could you I'm outside at the moment of the house. Let me check if this router my router is work. Send me the standard delivered. If it's not work, then I would like to go express post. Yeah. Sorry. I did not get that one. So I'm not in a home at the moment Yeah. at home. Mhmm. So Mhmm. I'll go home. I'll set up with instruction with my own router. Yeah. Mhmm. If it worked, send me a new router, a standard post. If not work, then I would like to go with Express Post. Yeah. Okay. Mhmm. Okay. I So see. So I'll I'm going go to wait for your response before I I proceed to will invoice you. call you. I Yeah. will First two call you Mhmm. later, and then Mhmm. you can post the router. Okay. Sure. Yeah. Thank I'll you. wait for your call first to make sure if it's standard or expressed. That's it. Sure. Mhmm. Sure.","start_word":10,"end_word":209,"sentiment":"neutral","sentiment_score":0.048338670283555984},{"text":"Thank you.","start_word":210,"end_word":211,"sentiment":"positive","sentiment_score":0.36373910307884216},{"text":"Okay. Yeah.","start_word":212,"end_word":213,"sentiment":"neutral","sentiment_score":0.23937581479549408},{"text":"Thank you.","start_word":214,"end_word":215,"sentiment":"positive","sentiment_score":0.4018832445144654},{"text":"Bye. Bye.","start_word":216,"end_word":217,"sentiment":"neutral","sentiment_score":0.2316814661026001}],"average":{"sentiment":"neutral","sentiment_score":0.07602136998088813}}}}