{"metadata":{"transaction_key":"deprecated","request_id":"019ef6df-f726-7ea0-b94b-84d3c973ecb5","sha256":"f920693ecfaed6fee64a1dd00efdba49b9204c2bb76e3f697ad7f04aa2d01a6f","created":"2026-06-23T23:45:34.678Z","duration":58.53594,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":136,"output_tokens":66},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":165,"output_tokens":165},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":165,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Ronald. Yeah. Good morning. Peter, it's Ronald from Cloud Solution IT. How are you doing today? Oh, ma'am. My apologies, sir. Can can you take this call, sir, or would you like to alright. Okay. I'll call you back later. Thank","confidence":0.99853516,"words":[{"word":"ronald","start":8.24,"end":8.74,"confidence":0.767334,"punctuated_word":"Ronald.","sentiment":"neutral","sentiment_score":0.08381834626197815},{"word":"yeah","start":36.0,"end":36.32,"confidence":0.9526367,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.16598759591579437},{"word":"good","start":36.32,"end":36.48,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4256040751934051},{"word":"morning","start":36.48,"end":36.98,"confidence":0.9890137,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.3697957694530487},{"word":"peter","start":37.6,"end":37.92,"confidence":0.96313477,"punctuated_word":"Peter,","sentiment":"neutral","sentiment_score":0.2608093023300171},{"word":"it's","start":37.92,"end":38.4,"confidence":0.99902344,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.2932448983192444},{"word":"ronald","start":38.4,"end":38.9,"confidence":0.98291016,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.2139367014169693},{"word":"from","start":39.375,"end":39.695,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.22045469284057617},{"word":"cloud","start":39.695,"end":40.094997,"confidence":0.7919922,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.240580290555954},{"word":"solution","start":40.094997,"end":40.594997,"confidence":0.97802734,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.245811864733696},{"word":"it","start":40.655,"end":41.155,"confidence":0.9875488,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.26445668935775757},{"word":"how","start":41.855,"end":42.015,"confidence":0.84716797,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.3160167932510376},{"word":"are","start":42.015,"end":42.094997,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.29548507928848267},{"word":"you","start":42.094997,"end":42.254997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.303080290555954},{"word":"doing","start":42.254997,"end":42.495,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.2697017788887024},{"word":"today","start":42.495,"end":42.995,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.2581380307674408},{"word":"oh","start":49.854996,"end":50.015,"confidence":0.9736328,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.17729419469833374},{"word":"ma'am","start":50.015,"end":50.335,"confidence":0.83898926,"punctuated_word":"ma'am.","sentiment":"neutral","sentiment_score":-0.14476796984672546},{"word":"my","start":50.335,"end":50.495,"confidence":0.89990234,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.2901061773300171},{"word":"apologies","start":50.495,"end":50.995,"confidence":0.99853516,"punctuated_word":"apologies,","sentiment":"negative","sentiment_score":-0.33899134397506714},{"word":"sir","start":51.055,"end":51.530937,"confidence":1.0,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":-0.26008933782577515},{"word":"can","start":52.490936,"end":52.730938,"confidence":0.89746094,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.02761010080575943},{"word":"can","start":52.730938,"end":52.890938,"confidence":0.9614258,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.02651936560869217},{"word":"you","start":52.890938,"end":53.050938,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.043590545654296875},{"word":"take","start":53.050938,"end":53.210938,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.04005942493677139},{"word":"this","start":53.210938,"end":53.370937,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.03480864688754082},{"word":"call","start":53.370937,"end":53.690937,"confidence":0.99902344,"punctuated_word":"call,","sentiment":"neutral","sentiment_score":-0.041096098721027374},{"word":"sir","start":53.690937,"end":54.010937,"confidence":0.8544922,"punctuated_word":"sir,","sentiment":"neutral","sentiment_score":-0.02766006998717785},{"word":"or","start":54.010937,"end":54.330936,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.09555308520793916},{"word":"would","start":54.330936,"end":54.490936,"confidence":1.0,"punctuated_word":"would","sentiment":"negative","sentiment_score":-0.4121524691581726},{"word":"you","start":54.490936,"end":54.650936,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.27090218663215637},{"word":"like","start":54.650936,"end":54.810936,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.29117506742477417},{"word":"to","start":54.810936,"end":55.130936,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2352895885705948},{"word":"alright","start":56.25094,"end":56.41094,"confidence":0.86279297,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.01965301483869553},{"word":"okay","start":56.41094,"end":56.91094,"confidence":0.9970703,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.07824011147022247},{"word":"i'll","start":57.050938,"end":57.370937,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.13978175818920135},{"word":"call","start":57.370937,"end":57.61094,"confidence":0.99609375,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.18116913735866547},{"word":"you","start":57.61094,"end":57.690937,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.16047252714633942},{"word":"back","start":57.690937,"end":57.850937,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.13479837775230408},{"word":"later","start":57.850937,"end":58.330936,"confidence":0.99902344,"punctuated_word":"later.","sentiment":"neutral","sentiment_score":0.17149391770362854},{"word":"thank","start":58.330936,"end":58.53594,"confidence":0.78808594,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.12421289086341858}],"paragraphs":{"transcript":"\nRonald. Yeah. Good morning. Peter, it's Ronald from Cloud Solution IT. How are you doing today?\n\nOh, ma'am. My apologies, sir. Can can you take this call, sir, or would you like to alright. Okay. I'll call you back later.\n\nThank","paragraphs":[{"sentences":[{"text":"Ronald.","start":8.24,"end":8.74,"sentiment":"neutral","sentiment_score":0.08381834626197815},{"text":"Yeah.","start":36.0,"end":36.32,"sentiment":"neutral","sentiment_score":0.16598759591579437},{"text":"Good morning.","start":36.32,"end":36.98,"sentiment":"positive","sentiment_score":0.39769992232322693},{"text":"Peter, it's Ronald from Cloud Solution IT.","start":37.6,"end":41.155,"sentiment":"neutral","sentiment_score":0.24847063422203064},{"text":"How are you doing today?","start":41.855,"end":42.995,"sentiment":"neutral","sentiment_score":0.2884843945503235}],"sentiment":"neutral","sentiment_score":0.26418263744562864,"num_words":16,"start":8.24,"end":42.995},{"sentences":[{"text":"Oh, ma'am.","start":49.854996,"end":50.335,"sentiment":"neutral","sentiment_score":-0.1610310822725296},{"text":"My apologies, sir.","start":50.335,"end":51.530937,"sentiment":"neutral","sentiment_score":-0.29639561971028644},{"text":"Can can you take this call, sir, or would you like to alright.","start":52.490936,"end":56.41094,"sentiment":"neutral","sentiment_score":-0.11744335651970826},{"text":"Okay.","start":56.41094,"end":56.91094,"sentiment":"neutral","sentiment_score":0.07824011147022247},{"text":"I'll call you back later.","start":57.050938,"end":58.330936,"sentiment":"neutral","sentiment_score":0.15754314363002778}],"sentiment":"neutral","sentiment_score":-0.07800236786715686,"num_words":24,"start":49.854996,"end":58.330936},{"sentences":[{"text":"Thank","start":58.330936,"end":58.53594,"sentiment":"neutral","sentiment_score":0.12421289086341858}],"sentiment":"neutral","sentiment_score":0.12421289086341858,"num_words":1,"start":58.330936,"end":58.53594}]}}]},{"alternatives":[{"transcript":"If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. Yeah. Hello? Right. I'm good, mate. I'm just in a meeting. I've I kept seeing your number come up, so I was wondering why you're calling me. Okay. No. I can't. I'm in a meeting at the moment. Thanks.","confidence":1.0,"words":[{"word":"if","start":0.24,"end":0.39999998,"confidence":0.99609375,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.002278786152601242},{"word":"you","start":0.39999998,"end":0.48,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0023414548486471176},{"word":"record","start":0.48,"end":0.96,"confidence":0.99902344,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.0058733019977808},{"word":"your","start":0.96,"end":1.1999999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0023111486807465553},{"word":"name","start":1.1999999,"end":1.4399999,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.004344068467617035},{"word":"and","start":1.4399999,"end":1.68,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.006196611560881138},{"word":"reason","start":1.68,"end":2.0,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.0025027599185705185},{"word":"for","start":2.0,"end":2.1599998,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.001059764064848423},{"word":"calling","start":2.1599998,"end":2.6599998,"confidence":1.0,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.0003750482574105263},{"word":"i'll","start":2.8,"end":2.96,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.007115439977496862},{"word":"see","start":2.96,"end":3.1999998,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.006599854677915573},{"word":"if","start":3.1999998,"end":3.36,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.002429113257676363},{"word":"this","start":3.36,"end":3.52,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0025513581931591034},{"word":"person","start":3.52,"end":3.9199998,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.0074603622779250145},{"word":"is","start":3.9199998,"end":4.16,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.00040248967707157135},{"word":"available","start":4.16,"end":4.66,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.00834592804312706},{"word":"thanks","start":14.16,"end":14.66,"confidence":0.99853516,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.42763882875442505},{"word":"please","start":15.165,"end":15.485001,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.16587090492248535},{"word":"stay","start":15.485001,"end":15.885,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.1550503671169281},{"word":"on","start":15.885,"end":16.045,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.20535558462142944},{"word":"the","start":16.045,"end":16.205,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.26292285323143005},{"word":"line","start":16.205,"end":16.705,"confidence":1.0,"punctuated_word":"line.","sentiment":"positive","sentiment_score":0.33616822957992554},{"word":"yeah","start":33.65,"end":33.89,"confidence":0.9885254,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09935273230075836},{"word":"hello","start":33.89,"end":34.39,"confidence":0.93969727,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.08769582211971283},{"word":"right","start":41.89,"end":42.39,"confidence":0.7039795,"punctuated_word":"Right.","sentiment":"positive","sentiment_score":0.3449673056602478},{"word":"i'm","start":43.17,"end":43.41,"confidence":0.9863281,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.3003106117248535},{"word":"good","start":43.41,"end":43.65,"confidence":0.99658203,"punctuated_word":"good,","sentiment":"positive","sentiment_score":0.36192795634269714},{"word":"mate","start":43.65,"end":44.05,"confidence":0.9880371,"punctuated_word":"mate.","sentiment":"positive","sentiment_score":0.33917683362960815},{"word":"i'm","start":44.05,"end":44.29,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.051255613565444946},{"word":"just","start":44.29,"end":44.655,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.1005328893661499},{"word":"in","start":44.735,"end":44.975,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.07628233730792999},{"word":"a","start":44.975,"end":45.055,"confidence":0.96240234,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.07886166870594025},{"word":"meeting","start":45.055,"end":45.454998,"confidence":0.986084,"punctuated_word":"meeting.","sentiment":"neutral","sentiment_score":-0.0771384984254837},{"word":"i've","start":45.454998,"end":45.695,"confidence":0.95751953,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.26571640372276306},{"word":"i","start":45.774998,"end":46.015,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2437751740217209},{"word":"kept","start":46.015,"end":46.254997,"confidence":0.99121094,"punctuated_word":"kept","sentiment":"neutral","sentiment_score":-0.33087578415870667},{"word":"seeing","start":46.254997,"end":46.495,"confidence":1.0,"punctuated_word":"seeing","sentiment":"neutral","sentiment_score":-0.20507971942424777},{"word":"your","start":46.495,"end":46.735,"confidence":0.9873047,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.2146756947040558},{"word":"number","start":46.735,"end":47.055,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.21559719741344452},{"word":"come","start":47.055,"end":47.215,"confidence":1.0,"punctuated_word":"come","sentiment":"neutral","sentiment_score":-0.25003698468208313},{"word":"up","start":47.215,"end":47.375,"confidence":0.888916,"punctuated_word":"up,","sentiment":"neutral","sentiment_score":-0.2242448329925537},{"word":"so","start":47.375,"end":47.535,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.2278173565864563},{"word":"i","start":47.535,"end":47.614998,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.30511078238487244},{"word":"was","start":47.614998,"end":47.695,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.27223873138427734},{"word":"wondering","start":47.695,"end":48.015,"confidence":1.0,"punctuated_word":"wondering","sentiment":"neutral","sentiment_score":-0.2505743205547333},{"word":"why","start":48.015,"end":48.254997,"confidence":0.99902344,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.30582305788993835},{"word":"you're","start":48.254997,"end":48.495,"confidence":0.97021484,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.35978567600250244},{"word":"calling","start":48.495,"end":48.815,"confidence":1.0,"punctuated_word":"calling","sentiment":"negative","sentiment_score":-0.3651348352432251},{"word":"me","start":48.815,"end":49.315,"confidence":0.99609375,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":-0.25049838423728943},{"word":"okay","start":52.015,"end":52.515,"confidence":0.97265625,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.03641294687986374},{"word":"no","start":54.094997,"end":54.335,"confidence":0.93725586,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.3822226822376251},{"word":"i","start":54.335,"end":54.415,"confidence":0.93115234,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4513861835002899},{"word":"can't","start":54.415,"end":54.735,"confidence":0.99283856,"punctuated_word":"can't.","sentiment":"negative","sentiment_score":-0.3639255464076996},{"word":"i'm","start":54.735,"end":54.815,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2901919186115265},{"word":"in","start":54.815,"end":55.055,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.2306816279888153},{"word":"a","start":55.055,"end":55.135,"confidence":0.8354492,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2404327392578125},{"word":"meeting","start":55.135,"end":55.535,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":-0.1952948421239853},{"word":"at","start":55.535,"end":55.695,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.20990565419197085},{"word":"the","start":55.695,"end":55.774998,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.21044491231441495},{"word":"moment","start":55.774998,"end":56.274998,"confidence":1.0,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.15462461113929749},{"word":"thanks","start":57.214996,"end":57.714996,"confidence":0.9970703,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.2882746458053589}],"paragraphs":{"transcript":"\nIf you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. Yeah. Hello?\n\nRight. I'm good, mate. I'm just in a meeting. I've I kept seeing your number come up, so I was wondering why you're calling me. Okay.\n\nNo. I can't. I'm in a meeting at the moment. Thanks.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.24,"end":4.66,"sentiment":"neutral","sentiment_score":0.0007108871941454709},{"text":"Thanks.","start":14.16,"end":14.66,"sentiment":"positive","sentiment_score":0.42763882875442505},{"text":"Please stay on the line.","start":15.165,"end":16.705,"sentiment":"neutral","sentiment_score":0.2250735878944397},{"text":"Yeah.","start":33.65,"end":33.89,"sentiment":"neutral","sentiment_score":0.09935273230075836},{"text":"Hello?","start":33.89,"end":34.39,"sentiment":"neutral","sentiment_score":0.08769582211971283}],"sentiment":"neutral","sentiment_score":0.07297622990639259,"num_words":24,"start":0.24,"end":34.39},{"sentences":[{"text":"Right.","start":41.89,"end":42.39,"sentiment":"positive","sentiment_score":0.3449673056602478},{"text":"I'm good, mate.","start":43.17,"end":44.05,"sentiment":"positive","sentiment_score":0.3338051338990529},{"text":"I'm just in a meeting.","start":44.05,"end":45.454998,"sentiment":"neutral","sentiment_score":-0.07681420147418976},{"text":"I've I kept seeing your number come up, so I was wondering why you're calling me.","start":45.454998,"end":49.315,"sentiment":"neutral","sentiment_score":-0.2679365584626794},{"text":"Okay.","start":52.015,"end":52.515,"sentiment":"neutral","sentiment_score":-0.03641294687986374}],"sentiment":"neutral","sentiment_score":-0.1292725454729337,"num_words":26,"start":41.89,"end":52.515},{"sentences":[{"text":"No.","start":54.094997,"end":54.335,"sentiment":"negative","sentiment_score":-0.3822226822376251},{"text":"I can't.","start":54.335,"end":54.735,"sentiment":"negative","sentiment_score":-0.40765586495399475},{"text":"I'm in a meeting at the moment.","start":54.735,"end":56.274998,"sentiment":"neutral","sentiment_score":-0.21879661508968898},{"text":"Thanks.","start":57.214996,"end":57.714996,"sentiment":"neutral","sentiment_score":0.2882746458053589}],"sentiment":"neutral","sentiment_score":-0.2218941883607344,"num_words":11,"start":54.094997,"end":57.714996}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks. Please stay on the line. Yeah. Hello?\n\nChannel 0: Yeah. Good morning. Peter, it's Ronald from Cloud Solution IT. How\n\nChannel 1: Right.\n\nChannel 0: are you doing today?\n\nChannel 1: I'm good, mate. I'm just in a meeting. I've I kept seeing your number come up, so I was wondering why you're calling me.\n\nChannel 0: Oh, ma'am. My apologies, sir.\n\nChannel 1: Okay.\n\nChannel 0: Can can you take this call, sir, or\n\nChannel 1: No.\n\nChannel 0: would\n\nChannel 1: I can't.\n\nChannel 0: you like\n\nChannel 1: I'm\n\nChannel 0: to\n\nChannel 1: in a meeting at the moment.\n\nChannel 0: alright. Okay. I'll\n\nChannel 1: Thanks.\n\nChannel 0: call you back later. Thank","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.24,"end":4.66,"sentiment":"neutral","sentiment_score":0.0007108871941454709}],"sentiment":"neutral","sentiment_score":0.0007108871941454709,"channel":1,"num_words":16,"start":0.24,"end":4.66},{"sentences":[{"text":"Ronald.","start":8.24,"end":8.74,"sentiment":"neutral","sentiment_score":0.08381834626197815}],"sentiment":"neutral","sentiment_score":0.08381834626197815,"channel":0,"num_words":1,"start":8.24,"end":8.74},{"sentences":[{"text":"Thanks.","start":14.16,"end":14.66,"sentiment":"positive","sentiment_score":0.42763882875442505},{"text":"Please stay on the line.","start":15.165,"end":16.705,"sentiment":"neutral","sentiment_score":0.2250735878944397},{"text":"Yeah.","start":33.65,"end":33.89,"sentiment":"neutral","sentiment_score":0.09935273230075836},{"text":"Hello?","start":33.89,"end":34.39,"sentiment":"neutral","sentiment_score":0.08769582211971283}],"sentiment":"neutral","sentiment_score":0.21750691533088684,"channel":1,"num_words":8,"start":14.16,"end":34.39},{"sentences":[{"text":"Yeah.","start":36.0,"end":36.32,"sentiment":"neutral","sentiment_score":0.16598759591579437},{"text":"Good morning.","start":36.32,"end":36.98,"sentiment":"positive","sentiment_score":0.39769992232322693},{"text":"Peter, it's Ronald from Cloud Solution IT.","start":37.6,"end":41.155,"sentiment":"neutral","sentiment_score":0.24847063422203064},{"text":"How","start":41.855,"end":42.015,"sentiment":"neutral","sentiment_score":0.3160167932510376}],"sentiment":"neutral","sentiment_score":0.2742453339425,"channel":0,"num_words":11,"start":36.0,"end":42.015},{"sentences":[{"text":"Right.","start":41.89,"end":42.39,"sentiment":"positive","sentiment_score":0.3449673056602478}],"sentiment":"positive","sentiment_score":0.3449673056602478,"channel":1,"num_words":1,"start":41.89,"end":42.39},{"sentences":[{"text":"are you doing today?","start":42.015,"end":42.995,"sentiment":"neutral","sentiment_score":0.28160129487514496}],"sentiment":"neutral","sentiment_score":0.28160129487514496,"channel":0,"num_words":4,"start":42.015,"end":42.995},{"sentences":[{"text":"I'm good, mate.","start":43.17,"end":44.05,"sentiment":"positive","sentiment_score":0.3338051338990529},{"text":"I'm just in a meeting.","start":44.05,"end":45.454998,"sentiment":"neutral","sentiment_score":-0.07681420147418976},{"text":"I've I kept seeing your number come up, so I was wondering why you're calling me.","start":45.454998,"end":49.315,"sentiment":"neutral","sentiment_score":-0.2679365584626794}],"sentiment":"neutral","sentiment_score":-0.1529016892115275,"channel":1,"num_words":24,"start":43.17,"end":49.315},{"sentences":[{"text":"Oh, ma'am.","start":49.854996,"end":50.335,"sentiment":"neutral","sentiment_score":-0.1610310822725296},{"text":"My apologies, sir.","start":50.335,"end":51.530937,"sentiment":"neutral","sentiment_score":-0.29639561971028644}],"sentiment":"neutral","sentiment_score":-0.2422498047351837,"channel":0,"num_words":5,"start":49.854996,"end":51.530937},{"sentences":[{"text":"Okay.","start":52.015,"end":52.515,"sentiment":"neutral","sentiment_score":-0.03641294687986374}],"sentiment":"neutral","sentiment_score":-0.03641294687986374,"channel":1,"num_words":1,"start":52.015,"end":52.515},{"sentences":[{"text":"Can can you take this call, sir, or","start":52.490936,"end":54.330936,"sentiment":"neutral","sentiment_score":-0.04211216722615063}],"sentiment":"neutral","sentiment_score":-0.04211216722615063,"channel":0,"num_words":8,"start":52.490936,"end":54.330936},{"sentences":[{"text":"No.","start":54.094997,"end":54.335,"sentiment":"negative","sentiment_score":-0.3822226822376251}],"sentiment":"negative","sentiment_score":-0.3822226822376251,"channel":1,"num_words":1,"start":54.094997,"end":54.335},{"sentences":[{"text":"would","start":54.330936,"end":54.490936,"sentiment":"negative","sentiment_score":-0.4121524691581726}],"sentiment":"negative","sentiment_score":-0.4121524691581726,"channel":0,"num_words":1,"start":54.330936,"end":54.490936},{"sentences":[{"text":"I can't.","start":54.335,"end":54.735,"sentiment":"negative","sentiment_score":-0.40765586495399475}],"sentiment":"negative","sentiment_score":-0.40765586495399475,"channel":1,"num_words":2,"start":54.335,"end":54.735},{"sentences":[{"text":"you like","start":54.490936,"end":54.810936,"sentiment":"neutral","sentiment_score":-0.28103862702846527}],"sentiment":"neutral","sentiment_score":-0.28103862702846527,"channel":0,"num_words":2,"start":54.490936,"end":54.810936},{"sentences":[{"text":"I'm","start":54.735,"end":54.815,"sentiment":"neutral","sentiment_score":-0.2901919186115265}],"sentiment":"neutral","sentiment_score":-0.2901919186115265,"channel":1,"num_words":1,"start":54.735,"end":54.815},{"sentences":[{"text":"to","start":54.810936,"end":55.130936,"sentiment":"neutral","sentiment_score":-0.2352895885705948}],"sentiment":"neutral","sentiment_score":-0.2352895885705948,"channel":0,"num_words":1,"start":54.810936,"end":55.130936},{"sentences":[{"text":"in a meeting at the moment.","start":54.815,"end":56.274998,"sentiment":"neutral","sentiment_score":-0.2068973978360494}],"sentiment":"neutral","sentiment_score":-0.2068973978360494,"channel":1,"num_words":6,"start":54.815,"end":56.274998},{"sentences":[{"text":"alright.","start":56.25094,"end":56.41094,"sentiment":"neutral","sentiment_score":0.01965301483869553},{"text":"Okay.","start":56.41094,"end":56.91094,"sentiment":"neutral","sentiment_score":0.07824011147022247},{"text":"I'll","start":57.050938,"end":57.370937,"sentiment":"neutral","sentiment_score":0.13978175818920135}],"sentiment":"neutral","sentiment_score":0.07922496149937312,"channel":0,"num_words":3,"start":56.25094,"end":57.370937},{"sentences":[{"text":"Thanks.","start":57.214996,"end":57.714996,"sentiment":"neutral","sentiment_score":0.2882746458053589}],"sentiment":"neutral","sentiment_score":0.2882746458053589,"channel":1,"num_words":1,"start":57.214996,"end":57.714996},{"sentences":[{"text":"call you back later.","start":57.370937,"end":58.330936,"sentiment":"neutral","sentiment_score":0.16198348999023438},{"text":"Thank","start":58.330936,"end":58.53594,"sentiment":"neutral","sentiment_score":0.12421289086341858}],"sentiment":"neutral","sentiment_score":0.1544293701648712,"channel":0,"num_words":5,"start":57.370937,"end":58.53594}]},"summary":{"result":"success","short":"The customer, Ronald, is on a call with an IT representative named Peter who is trying to reach him regarding Cloud Solutions IT. Ronald tells Peter that he is in a meeting and cannot talk at the moment, but will call back later. Peter apologizes for the interruption and apologizes for not being able to take the call."},"intents":{"segments":[{"text":"call you back later.","start_word":97,"end_word":100,"intents":[{"intent":"Request call back","confidence_score":0.044624284}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Ronald.","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.008853990584611893},{"text":"Thanks.","start_word":17,"end_word":17,"sentiment":"positive","sentiment_score":0.42763882875442505},{"text":"Please stay on the line. Yeah. Hello? Yeah.","start_word":18,"end_word":25,"sentiment":"neutral","sentiment_score":0.1806340217590332},{"text":"Good morning.","start_word":26,"end_word":27,"sentiment":"positive","sentiment_score":0.38839852809906006},{"text":"Peter, it's Ronald from Cloud Solution IT.","start_word":28,"end_word":34,"sentiment":"neutral","sentiment_score":0.25918638706207275},{"text":"How Right.","start_word":35,"end_word":36,"sentiment":"positive","sentiment_score":0.33531713485717773},{"text":"are you doing today? I'm good, mate. I'm just in a meeting. I've I kept seeing your number come up, so I was wondering why you're calling me. Oh, ma'am. My apologies, sir. Okay. Can can you take this call, sir, or No.","start_word":37,"end_word":79,"sentiment":"neutral","sentiment_score":-0.10582694411277772},{"text":"would I can't.","start_word":80,"end_word":82,"sentiment":"negative","sentiment_score":-0.38654014468193054},{"text":"you like I'm to in a meeting at the moment. alright. Okay. I'll Thanks. call you back later. Thank","start_word":83,"end_word":101,"sentiment":"neutral","sentiment_score":-0.03413048014044762}],"average":{"sentiment":"neutral","sentiment_score":-0.01837243166836825}}}}