{"metadata":{"transaction_key":"deprecated","request_id":"019fa755-ad26-7ed3-9eac-770a4278a7d8","sha256":"0dd861be92f095dc4bd28e4becb8bb33157421e73ef590ce975fa5579d99dca6","created":"2026-07-28T06:07:19.405Z","duration":51.623936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":140,"output_tokens":72},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":154,"output_tokens":154},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":154,"output_tokens":9}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi, Dolly. Oh, yeah. It's Andrew from Video and CI. Have you talked to any bad time? Oh, yeah. That we actually, we have spoken, actually months ago, and, at the time, you were busy. So I sent you an email of some information about us, And I just actually wanted to follow-up and see if now might be a better time to schedule a quick twenty minute demo with our CTO. Oh, I did oh, I see. Well, let me remind you, Dali. We help organization","confidence":0.97298175,"words":[{"word":"oh","start":5.92,"end":6.16,"confidence":0.9682617,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.15891873836517334},{"word":"hi","start":6.16,"end":6.64,"confidence":0.9428711,"punctuated_word":"hi,","sentiment":"neutral","sentiment_score":0.15501144528388977},{"word":"dolly","start":6.64,"end":7.14,"confidence":0.5646159,"punctuated_word":"Dolly.","sentiment":"neutral","sentiment_score":0.13557863235473633},{"word":"oh","start":10.639999,"end":10.88,"confidence":0.9746094,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.037563517689704895},{"word":"yeah","start":10.88,"end":11.38,"confidence":0.9926758,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.03593409061431885},{"word":"it's","start":11.84,"end":12.08,"confidence":0.9050293,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.04351599141955376},{"word":"andrew","start":12.08,"end":12.559999,"confidence":0.29833984,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.056270528584718704},{"word":"from","start":12.559999,"end":12.88,"confidence":0.9941406,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.07948772609233856},{"word":"video","start":12.88,"end":13.2,"confidence":0.33325195,"punctuated_word":"Video","sentiment":"neutral","sentiment_score":0.08912581205368042},{"word":"and","start":13.2,"end":13.44,"confidence":0.4802246,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04664930701255798},{"word":"ci","start":13.44,"end":13.94,"confidence":0.61724854,"punctuated_word":"CI.","sentiment":"neutral","sentiment_score":0.05280620977282524},{"word":"have","start":14.16,"end":14.4,"confidence":0.9921875,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":-0.12432870268821716},{"word":"you","start":14.4,"end":14.48,"confidence":0.5151367,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1688786745071411},{"word":"talked","start":14.48,"end":14.799999,"confidence":0.32861328,"punctuated_word":"talked","sentiment":"neutral","sentiment_score":-0.1658986359834671},{"word":"to","start":14.799999,"end":14.96,"confidence":0.8984375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.3068583011627197},{"word":"any","start":14.96,"end":15.12,"confidence":0.47680664,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.29492849111557007},{"word":"bad","start":15.12,"end":15.44,"confidence":0.8881836,"punctuated_word":"bad","sentiment":"negative","sentiment_score":-0.33808284997940063},{"word":"time","start":15.44,"end":15.94,"confidence":0.9921875,"punctuated_word":"time?","sentiment":"neutral","sentiment_score":-0.30350613594055176},{"word":"oh","start":19.465,"end":19.545,"confidence":0.9897461,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.04045262187719345},{"word":"yeah","start":19.545,"end":19.945,"confidence":0.9797363,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.026112275198101997},{"word":"that","start":19.945,"end":20.185,"confidence":0.5078125,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.0943743735551834},{"word":"we","start":20.185,"end":20.345,"confidence":0.46704102,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.0885193943977356},{"word":"actually","start":20.425,"end":20.825,"confidence":0.98706055,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":-0.07256470620632172},{"word":"we","start":20.825,"end":21.064999,"confidence":0.9980469,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.052161723375320435},{"word":"have","start":21.064999,"end":21.385,"confidence":0.8442383,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.04146352782845497},{"word":"spoken","start":21.385,"end":21.885,"confidence":0.68896484,"punctuated_word":"spoken,","sentiment":"neutral","sentiment_score":-0.042147550731897354},{"word":"actually","start":22.425,"end":22.904999,"confidence":0.99902344,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.07495573163032532},{"word":"months","start":22.904999,"end":23.305,"confidence":0.6010742,"punctuated_word":"months","sentiment":"neutral","sentiment_score":-0.040839917957782745},{"word":"ago","start":23.305,"end":23.625,"confidence":0.8376465,"punctuated_word":"ago,","sentiment":"neutral","sentiment_score":-0.0173287782818079},{"word":"and","start":23.625,"end":24.125,"confidence":0.95043945,"punctuated_word":"and,","sentiment":"neutral","sentiment_score":-0.05358710139989853},{"word":"at","start":24.825,"end":24.904999,"confidence":0.9951172,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.15060652792453766},{"word":"the","start":24.904999,"end":25.064999,"confidence":0.94970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.14846277236938477},{"word":"time","start":25.064999,"end":25.305,"confidence":0.89819336,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":-0.1478825807571411},{"word":"you","start":25.305,"end":25.465,"confidence":0.8881836,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.3221933841705322},{"word":"were","start":25.465,"end":25.625,"confidence":0.98535156,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.286491334438324},{"word":"busy","start":25.625,"end":25.945,"confidence":0.9482422,"punctuated_word":"busy.","sentiment":"neutral","sentiment_score":-0.18127325177192688},{"word":"so","start":25.945,"end":26.105,"confidence":0.9863281,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0003765672445297241},{"word":"i","start":26.105,"end":26.265,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.035374611616134644},{"word":"sent","start":26.265,"end":26.505,"confidence":0.99902344,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.031012900173664093},{"word":"you","start":26.505,"end":26.664999,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06826277077198029},{"word":"an","start":26.664999,"end":26.904999,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.026471443474292755},{"word":"email","start":26.904999,"end":27.404999,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.11031918972730637},{"word":"of","start":27.544998,"end":27.785,"confidence":0.7285156,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.07824759930372238},{"word":"some","start":27.785,"end":28.025,"confidence":0.9970703,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.027293235063552856},{"word":"information","start":28.025,"end":28.525,"confidence":1.0,"punctuated_word":"information","sentiment":"neutral","sentiment_score":0.06633226573467255},{"word":"about","start":28.585,"end":28.825,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.046907342970371246},{"word":"us","start":28.825,"end":29.224998,"confidence":0.9765625,"punctuated_word":"us,","sentiment":"neutral","sentiment_score":0.06007792800664902},{"word":"and","start":30.94,"end":31.42,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.05523795634508133},{"word":"i","start":31.42,"end":31.660002,"confidence":0.7163086,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.042657554149627686},{"word":"just","start":31.660002,"end":31.900002,"confidence":0.75097656,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.08786740899085999},{"word":"actually","start":31.900002,"end":32.22,"confidence":0.9536133,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.04780614376068115},{"word":"wanted","start":32.22,"end":32.54,"confidence":0.9980469,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.05497756600379944},{"word":"to","start":32.54,"end":32.620003,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08070934563875198},{"word":"follow-up","start":32.620003,"end":33.100002,"confidence":1.0,"punctuated_word":"follow-up","sentiment":"neutral","sentiment_score":0.10543359816074371},{"word":"and","start":33.100002,"end":33.34,"confidence":0.9951172,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.09373097121715546},{"word":"see","start":33.34,"end":33.84,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.16489841043949127},{"word":"if","start":33.9,"end":34.06,"confidence":0.99316406,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.1011645644903183},{"word":"now","start":34.06,"end":34.38,"confidence":1.0,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.02278384566307068},{"word":"might","start":34.38,"end":34.54,"confidence":0.99902344,"punctuated_word":"might","sentiment":"neutral","sentiment_score":0.1363220363855362},{"word":"be","start":34.54,"end":34.7,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.11487947404384612},{"word":"a","start":34.7,"end":34.78,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07848179340362549},{"word":"better","start":34.78,"end":35.02,"confidence":1.0,"punctuated_word":"better","sentiment":"neutral","sentiment_score":-0.005516305565834045},{"word":"time","start":35.02,"end":35.260002,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.12551960349082947},{"word":"to","start":35.260002,"end":35.34,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09985846281051636},{"word":"schedule","start":35.34,"end":35.82,"confidence":0.99902344,"punctuated_word":"schedule","sentiment":"neutral","sentiment_score":0.13205347955226898},{"word":"a","start":35.82,"end":35.98,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.21353614330291748},{"word":"quick","start":35.98,"end":36.3,"confidence":1.0,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.22582536935806272},{"word":"twenty","start":36.3,"end":36.54,"confidence":0.7270508,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.28390514850616455},{"word":"minute","start":36.54,"end":36.86,"confidence":0.9921875,"punctuated_word":"minute","sentiment":"neutral","sentiment_score":0.222724586725235},{"word":"demo","start":36.86,"end":37.18,"confidence":0.95947266,"punctuated_word":"demo","sentiment":"neutral","sentiment_score":0.2045910358428955},{"word":"with","start":37.18,"end":37.420002,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.22330448031425476},{"word":"our","start":37.420002,"end":37.66,"confidence":0.99121094,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.18745681643486023},{"word":"cto","start":37.66,"end":38.16,"confidence":0.97298175,"punctuated_word":"CTO.","sentiment":"neutral","sentiment_score":0.1170901507139206},{"word":"oh","start":44.238876,"end":44.558876,"confidence":0.9116211,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.025097820907831192},{"word":"i","start":44.558876,"end":44.718876,"confidence":0.87841797,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.010918453335762024},{"word":"did","start":44.718876,"end":45.038876,"confidence":0.3618164,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.005826398730278015},{"word":"oh","start":45.278877,"end":45.778877,"confidence":0.98217773,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.006417186930775642},{"word":"i","start":45.918877,"end":45.998875,"confidence":0.7753906,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01169641688466072},{"word":"see","start":45.998875,"end":46.498875,"confidence":0.96191406,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.030753273516893387},{"word":"well","start":46.798874,"end":47.038876,"confidence":0.8745117,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.028259528800845143},{"word":"let","start":47.038876,"end":47.278877,"confidence":0.9716797,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.024027790874242783},{"word":"me","start":47.278877,"end":47.518875,"confidence":0.9760742,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.03161974996328354},{"word":"remind","start":47.518875,"end":48.018875,"confidence":0.63134766,"punctuated_word":"remind","sentiment":"neutral","sentiment_score":0.039347752928733826},{"word":"you","start":48.158875,"end":48.658875,"confidence":0.8894043,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.07391489297151566},{"word":"dali","start":49.278877,"end":49.778877,"confidence":0.4169108,"punctuated_word":"Dali.","sentiment":"neutral","sentiment_score":0.06409378349781036},{"word":"we","start":50.318874,"end":50.558876,"confidence":0.9838867,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.07642045617103577},{"word":"help","start":50.558876,"end":50.798874,"confidence":0.7871094,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.1316574513912201},{"word":"organization","start":50.798874,"end":51.298874,"confidence":0.95166016,"punctuated_word":"organization","sentiment":"neutral","sentiment_score":0.04705336317420006}],"paragraphs":{"transcript":"\nOh, hi, Dolly. Oh, yeah. It's Andrew from Video and CI. Have you talked to any bad time? Oh, yeah.\n\nThat we actually, we have spoken, actually months ago, and, at the time, you were busy. So I sent you an email of some information about us, And I just actually wanted to follow-up and see if now might be a better time to schedule a quick twenty minute demo with our CTO. Oh, I did oh, I see. Well, let me remind you, Dali. We help organization","paragraphs":[{"sentences":[{"text":"Oh, hi, Dolly.","start":5.92,"end":7.14,"sentiment":"neutral","sentiment_score":0.14983627200126648},{"text":"Oh, yeah.","start":10.639999,"end":11.38,"sentiment":"neutral","sentiment_score":0.03674880415201187},{"text":"It's Andrew from Video and CI.","start":11.84,"end":13.94,"sentiment":"neutral","sentiment_score":0.061309262489279114},{"text":"Have you talked to any bad time?","start":14.16,"end":15.94,"sentiment":"neutral","sentiment_score":-0.2432116844824382},{"text":"Oh, yeah.","start":19.465,"end":19.945,"sentiment":"neutral","sentiment_score":-0.033282448537647724}],"sentiment":"neutral","sentiment_score":-0.04390923446044326,"num_words":20,"start":5.92,"end":19.945},{"sentences":[{"text":"That we actually, we have spoken, actually months ago, and, at the time, you were busy.","start":19.945,"end":25.945,"sentiment":"neutral","sentiment_score":-0.11342829104978591},{"text":"So I sent you an email of some information about us, And I just actually wanted to follow-up and see if now might be a better time to schedule a quick twenty minute demo with our CTO.","start":25.945,"end":38.16,"sentiment":"neutral","sentiment_score":0.10181682053449992},{"text":"Oh, I did oh, I see.","start":44.238876,"end":46.498875,"sentiment":"neutral","sentiment_score":0.009080390445888042},{"text":"Well, let me remind you, Dali.","start":46.798874,"end":49.778877,"sentiment":"neutral","sentiment_score":0.04354391650607189},{"text":"We help organization","start":50.318874,"end":51.298874,"sentiment":"neutral","sentiment_score":0.08504375691215198}],"sentiment":"neutral","sentiment_score":0.03710657081511967,"num_words":68,"start":19.945,"end":51.298874}]}}]},{"alternatives":[{"transcript":"Good afternoon. This is Bobby speaking. Hello? Yes. What's the purpose of the call? What's the purpose of the call?","confidence":0.9970703,"words":[{"word":"good","start":1.1999999,"end":1.4399999,"confidence":0.99316406,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3843322694301605},{"word":"afternoon","start":1.4399999,"end":1.8399999,"confidence":0.9980469,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.3159673810005188},{"word":"this","start":1.8399999,"end":2.0,"confidence":0.99121094,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.21727021038532257},{"word":"is","start":2.0,"end":2.08,"confidence":0.984375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.21614235639572144},{"word":"bobby","start":2.08,"end":2.48,"confidence":0.38061523,"punctuated_word":"Bobby","sentiment":"neutral","sentiment_score":0.2436903417110443},{"word":"speaking","start":2.48,"end":2.98,"confidence":0.99316406,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.2392781525850296},{"word":"hello","start":9.04,"end":9.54,"confidence":0.82592773,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.07056639343500137},{"word":"yes","start":16.675,"end":16.995,"confidence":0.76000977,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.04641038924455643},{"word":"what's","start":16.995,"end":17.155,"confidence":0.9970703,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":-0.032605499029159546},{"word":"the","start":17.155,"end":17.315,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.002199515700340271},{"word":"purpose","start":17.315,"end":17.635,"confidence":1.0,"punctuated_word":"purpose","sentiment":"neutral","sentiment_score":-0.02185031771659851},{"word":"of","start":17.635,"end":17.795,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.007686134427785873},{"word":"the","start":17.795,"end":17.955,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01588669791817665},{"word":"call","start":17.955,"end":18.455,"confidence":0.99902344,"punctuated_word":"call?","sentiment":"neutral","sentiment_score":-0.008592033758759499},{"word":"what's","start":39.53,"end":39.85,"confidence":0.76660156,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":0.013651475310325624},{"word":"the","start":39.85,"end":40.010002,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.017105896025896072},{"word":"purpose","start":40.010002,"end":40.33,"confidence":0.9970703,"punctuated_word":"purpose","sentiment":"neutral","sentiment_score":0.03492780029773712},{"word":"of","start":40.33,"end":40.41,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.028101272881031036},{"word":"the","start":40.41,"end":40.57,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.014163658022880554},{"word":"call","start":40.57,"end":41.07,"confidence":0.9970703,"punctuated_word":"call?","sentiment":"neutral","sentiment_score":0.0351116843521595}],"paragraphs":{"transcript":"\nGood afternoon. This is Bobby speaking. Hello? Yes. What's the purpose of the call?\n\nWhat's the purpose of the call?","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":1.1999999,"end":1.8399999,"sentiment":"positive","sentiment_score":0.35014982521533966},{"text":"This is Bobby speaking.","start":1.8399999,"end":2.98,"sentiment":"neutral","sentiment_score":0.22909526526927948},{"text":"Hello?","start":9.04,"end":9.54,"sentiment":"neutral","sentiment_score":0.07056639343500137},{"text":"Yes.","start":16.675,"end":16.995,"sentiment":"neutral","sentiment_score":-0.04641038924455643},{"text":"What's the purpose of the call?","start":16.995,"end":18.455,"sentiment":"neutral","sentiment_score":-0.014803366425136725}],"sentiment":"neutral","sentiment_score":0.11085832265338727,"num_words":14,"start":1.1999999,"end":18.455},{"sentences":[{"text":"What's the purpose of the call?","start":39.53,"end":41.07,"sentiment":"neutral","sentiment_score":0.023843631148338318}],"sentiment":"neutral","sentiment_score":0.023843631148338318,"num_words":6,"start":39.53,"end":41.07}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good afternoon. This is Bobby speaking.\n\nChannel 0: Oh, hi, Dolly.\n\nChannel 1: Hello?\n\nChannel 0: Oh, yeah. It's Andrew from Video and CI. Have you talked to any bad time?\n\nChannel 1: Yes. What's the purpose of the call?\n\nChannel 0: Oh, yeah. That we actually, we have spoken, actually months ago, and, at the time, you were busy. So I sent you an email of some information about us, And I just actually wanted to follow-up and see if now might be a better time to schedule a quick twenty minute demo with our CTO.\n\nChannel 1: What's the purpose of the call?\n\nChannel 0: Oh, I did oh, I see. Well, let me remind you, Dali. We help organization","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":1.1999999,"end":1.8399999,"sentiment":"positive","sentiment_score":0.35014982521533966},{"text":"This is Bobby speaking.","start":1.8399999,"end":2.98,"sentiment":"neutral","sentiment_score":0.22909526526927948}],"sentiment":"neutral","sentiment_score":0.26944678525129956,"channel":1,"num_words":6,"start":1.1999999,"end":2.98},{"sentences":[{"text":"Oh, hi, Dolly.","start":5.92,"end":7.14,"sentiment":"neutral","sentiment_score":0.14983627200126648}],"sentiment":"neutral","sentiment_score":0.14983627200126648,"channel":0,"num_words":3,"start":5.92,"end":7.14},{"sentences":[{"text":"Hello?","start":9.04,"end":9.54,"sentiment":"neutral","sentiment_score":0.07056639343500137}],"sentiment":"neutral","sentiment_score":0.07056639343500137,"channel":1,"num_words":1,"start":9.04,"end":9.54},{"sentences":[{"text":"Oh, yeah.","start":10.639999,"end":11.38,"sentiment":"neutral","sentiment_score":0.03674880415201187},{"text":"It's Andrew from Video and CI.","start":11.84,"end":13.94,"sentiment":"neutral","sentiment_score":0.061309262489279114},{"text":"Have you talked to any bad time?","start":14.16,"end":15.94,"sentiment":"neutral","sentiment_score":-0.2432116844824382}],"sentiment":"neutral","sentiment_score":-0.08407524054249128,"channel":0,"num_words":15,"start":10.639999,"end":15.94},{"sentences":[{"text":"Yes.","start":16.675,"end":16.995,"sentiment":"neutral","sentiment_score":-0.04641038924455643},{"text":"What's the purpose of the call?","start":16.995,"end":18.455,"sentiment":"neutral","sentiment_score":-0.014803366425136725}],"sentiment":"neutral","sentiment_score":-0.01931865539933954,"channel":1,"num_words":7,"start":16.675,"end":18.455},{"sentences":[{"text":"Oh, yeah.","start":19.465,"end":19.945,"sentiment":"neutral","sentiment_score":-0.033282448537647724},{"text":"That we actually, we have spoken, actually months ago, and, at the time, you were busy.","start":19.945,"end":25.945,"sentiment":"neutral","sentiment_score":-0.11342829104978591},{"text":"So I sent you an email of some information about us, And I just actually wanted to follow-up and see if now might be a better time to schedule a quick twenty minute demo with our CTO.","start":25.945,"end":38.16,"sentiment":"neutral","sentiment_score":0.10181682053449992}],"sentiment":"neutral","sentiment_score":0.03428736010735685,"channel":0,"num_words":55,"start":19.465,"end":38.16},{"sentences":[{"text":"What's the purpose of the call?","start":39.53,"end":41.07,"sentiment":"neutral","sentiment_score":0.023843631148338318}],"sentiment":"neutral","sentiment_score":0.023843631148338318,"channel":1,"num_words":6,"start":39.53,"end":41.07},{"sentences":[{"text":"Oh, I did oh, I see.","start":44.238876,"end":46.498875,"sentiment":"neutral","sentiment_score":0.009080390445888042},{"text":"Well, let me remind you, Dali.","start":46.798874,"end":49.778877,"sentiment":"neutral","sentiment_score":0.04354391650607189},{"text":"We help organization","start":50.318874,"end":51.298874,"sentiment":"neutral","sentiment_score":0.08504375691215198}],"sentiment":"neutral","sentiment_score":0.03805847416321437,"channel":0,"num_words":15,"start":44.238876,"end":51.298874}]},"summary":{"result":"success","short":"A representative from Video and CI calls Dolly to follow up on a previous conversation about scheduling a demo with their CTO. Dolly is busy and unable to talk at the moment, so the representative reminds her of the purpose of the call and offers a quick demo with their CTO. Dolly expresses interest but is unable to talk at the moment."},"intents":{"segments":[{"text":"That we actually, we have spoken, actually months ago, and, at the time, you were busy. So I sent you an email of some information about us, And I just actually wanted to follow-up and see if now might be a better time to schedule a quick twenty minute demo with our CTO.","start_word":34,"end_word":86,"intents":[{"intent":"Schedule demo","confidence_score":0.049346045}]},{"text":"What's the purpose of the call?","start_word":87,"end_word":92,"intents":[{"intent":"Contact","confidence_score":0.010969446}]},{"text":"Well, let me remind you, Dali.","start_word":99,"end_word":104,"intents":[{"intent":"Remind","confidence_score":0.061344665}]}]},"sentiments":{"segments":[{"text":"Good afternoon.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.33875569701194763},{"text":"This is Bobby speaking. Oh, hi, Dolly. Hello? Oh, yeah. It's Andrew from Video and CI. Have you talked to any bad time? Yes. What's the purpose of the call? Oh, yeah. That we actually, we have spoken, actually months ago, and, at the time, you were busy. So I sent you an email of some information about us, And I just actually wanted to follow-up and see if now might be a better time to schedule a quick twenty minute demo with our CTO. What's the purpose of the call? Oh, I did oh, I see. Well, let me remind you, Dali. We help organization","start_word":2,"end_word":107,"sentiment":"neutral","sentiment_score":0.026979822665452957}],"average":{"sentiment":"neutral","sentiment_score":0.033053373361562756}}}}