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Good morning. This is Samson speaking. Can you hear me? Yeah.\n\nI'm calling with respect to the challenges I've been having regarding my network. I've done everything you said I should do. So I I've just decided to to cancel my connection with Airtel. Yeah. Yes.\n\nI'm from Stanley. Sorry? Yeah. It's fine. Yeah.\n\nIt's fine. Yeah. No worries. Thank you. 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Good morning. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Yeah. Good morning. This is Samson speaking. Can you hear me?\n\nChannel 0: Mhmm. Yes. I can hear you.\n\nChannel 1: Yeah. I'm calling with respect to the challenges I've been having regarding my network. I've done everything you said I should do. So I I've just decided to to cancel my connection with Airtel. Yeah.\n\nChannel 0: Mhmm. Mhmm. Okay. I see. May I know your full name, please, for me to check your account?\n\nChannel 1: Yes. I'm from Stanley.\n\nChannel 0: Okay. Is it okay if I put you on hold? Let me just review it. Is it okay if I put you on hold? Let me just review with your\n\nChannel 1: Sorry?\n\nChannel 0: account.\n\nChannel 1: Yeah. It's fine. Yeah. It's\n\nChannel 0: Thank\n\nChannel 1: fine.\n\nChannel 0: you. Hello, Samson? Yes. Thank you for waiting. So now we're going to proceed with the cancellation of of your account.\n\nChannel 1: Yeah.\n\nChannel 0: Shortly, our accounts department will send you an email confirmation regarding this,\n\nChannel 1: No worries. Thank you.\n\nChannel 0: And it's all good now. Thank you.\n\nChannel 1: Yeah. Bye.\n\nChannel 0: Yeah. 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it okay if I put you on hold?","start":55.335,"end":57.095,"sentiment":"neutral","sentiment_score":-0.018652787018153403},{"text":"Let me just review with your","start":57.095,"end":58.86,"sentiment":"neutral","sentiment_score":-0.029621147240201633}],"sentiment":"neutral","sentiment_score":-0.024367049088080725,"channel":0,"num_words":30,"start":48.135,"end":58.86},{"sentences":[{"text":"Sorry?","start":58.85,"end":58.93,"sentiment":"neutral","sentiment_score":-0.033805299550294876}],"sentiment":"neutral","sentiment_score":-0.033805299550294876,"channel":1,"num_words":1,"start":58.85,"end":58.93},{"sentences":[{"text":"account.","start":58.86,"end":59.36,"sentiment":"neutral","sentiment_score":-0.03137976676225662}],"sentiment":"neutral","sentiment_score":-0.03137976676225662,"channel":0,"num_words":1,"start":58.86,"end":59.36},{"sentences":[{"text":"Yeah.","start":58.93,"end":59.09,"sentiment":"neutral","sentiment_score":0.04956478253006935},{"text":"It's 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Samson?","start":194.19499,"end":195.175,"sentiment":"neutral","sentiment_score":0.0717332512140274},{"text":"Yes.","start":197.155,"end":197.395,"sentiment":"neutral","sentiment_score":0.10092820227146149},{"text":"Thank you for waiting.","start":197.395,"end":198.535,"sentiment":"neutral","sentiment_score":0.24655009806156158},{"text":"So now we're going to proceed with the cancellation of of your account.","start":199.61,"end":204.91,"sentiment":"neutral","sentiment_score":0.10128903933442555}],"sentiment":"neutral","sentiment_score":0.13021506848079817,"channel":0,"num_words":21,"start":60.46,"end":204.91},{"sentences":[{"text":"Yeah.","start":205.835,"end":206.335,"sentiment":"neutral","sentiment_score":0.11966738104820251}],"sentiment":"neutral","sentiment_score":0.11966738104820251,"channel":1,"num_words":1,"start":205.835,"end":206.335},{"sentences":[{"text":"Shortly, our accounts department will send you an email confirmation regarding this,","start":206.81,"end":212.25894,"sentiment":"neutral","sentiment_score":0.13271085793773332}],"sentiment":"neutral","sentiment_score":0.13271085793773332,"channel":0,"num_words":12,"start":206.81,"end":212.25894},{"sentences":[{"text":"No worries.","start":213.00888,"end":213.64888,"sentiment":"neutral","sentiment_score":0.24376140534877777},{"text":"Thank you.","start":213.64888,"end":214.38889,"sentiment":"positive","sentiment_score":0.47963085770606995}],"sentiment":"positive","sentiment_score":0.36169613152742386,"channel":1,"num_words":4,"start":213.00888,"end":214.38889},{"sentences":[{"text":"And it's all good now.","start":213.93893,"end":215.47894,"sentiment":"positive","sentiment_score":0.5379883527755738},{"text":"Thank you.","start":215.53894,"end":216.35895,"sentiment":"positive","sentiment_score":0.4822773188352585}],"sentiment":"positive","sentiment_score":0.5220709145069122,"channel":0,"num_words":7,"start":213.93893,"end":216.35895},{"sentences":[{"text":"Yeah.","start":216.44888,"end":216.68887,"sentiment":"neutral","sentiment_score":0.1980123519897461},{"text":"Bye.","start":216.68887,"end":217.18887,"sentiment":"neutral","sentiment_score":0.1821020096540451}],"sentiment":"neutral","sentiment_score":0.1900571808218956,"channel":1,"num_words":2,"start":216.44888,"end":217.18887},{"sentences":[{"text":"Yeah.","start":217.77895,"end":218.09894,"sentiment":"neutral","sentiment_score":0.11427590250968932},{"text":"Bye.","start":218.09894,"end":218.59894,"sentiment":"neutral","sentiment_score":0.07963542640209198}],"sentiment":"neutral","sentiment_score":0.09695566445589066,"channel":0,"num_words":2,"start":217.77895,"end":218.59894}]},"summary":{"result":"success","short":"A customer named Samson calls Airtel tech support to cancel their network connection. The representative, Maureen, asks for the customer's name and checks their account, then places them on hold to review their account and send an email confirmation. The call ends with the representative assuring the customer that their account will be canceled and thanking them for calling."},"intents":{"segments":[{"text":"I'm calling with respect to the challenges I've been having regarding my network. I've done everything you said I should do. So I I've just decided to to cancel my connection with Airtel. Yeah.","start_word":34,"end_word":67,"intents":[{"intent":"Cancel connection","confidence_score":0.3464764}]},{"text":"May I know your full name, please, for me to check your account? Yes.","start_word":73,"end_word":86,"intents":[{"intent":"Review account","confidence_score":0.18298142}]},{"text":"Thank you for waiting. So now we're going to proceed with the cancellation of of your account. Yeah.","start_word":133,"end_word":150,"intents":[{"intent":"Confirm cancellation","confidence_score":0.1941538}]},{"text":"Shortly, our accounts department will send you an email confirmation regarding this, No worries. Thank you. And it's all good now. Thank you.","start_word":151,"end_word":173,"intents":[{"intent":"Confirm confirmation","confidence_score":0.15265153}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Maureen from Airtel tech support. How can I assist you today? Yeah. Good morning. This is Samson speaking. Can you hear me? Mhmm. Yes. I can hear you. Yeah. I'm calling with respect to the challenges I've been having regarding my network. I've done everything you said I should do. So I I've just decided to to cancel my connection with Airtel. Yeah. Mhmm. Mhmm. Okay. I see. May I know your full name, please, for me to check your account? Yes. I'm from Stanley. Okay. Is it okay if I put you on hold? Let me just review it. Is it okay if I put you on hold? Let me just review with your Sorry? account. Yeah. It's fine. Yeah. It's Thank fine. you. Hello, Samson? Yes. Thank you for waiting. So now we're going to proceed with the cancellation of of your account. Yeah. Shortly, our accounts department will send you an email confirmation regarding this, No worries.","start_word":0,"end_word":164,"sentiment":"neutral","sentiment_score":0.015177298337221146},{"text":"Thank you. And it's all good now. Thank you.","start_word":165,"end_word":173,"sentiment":"positive","sentiment_score":0.5091878771781921},{"text":"Yeah. Bye. Yeah. Bye.","start_word":174,"end_word":177,"sentiment":"neutral","sentiment_score":0.14903558790683746}],"average":{"sentiment":"neutral","sentiment_score":0.046093887157654494}}}}