{"metadata":{"transaction_key":"deprecated","request_id":"019df6e5-f5cc-7471-b162-43e61db8ec01","sha256":"4a8b4a8da9018b44f176230eb31cfd0e9ca76d837a560fe1ed350c6396437b06","created":"2026-05-05T06:49:20.167Z","duration":57.887936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":189,"output_tokens":56},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":217,"output_tokens":217},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":217,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good afternoon. Thank you so much for calling your toll accounts. How may I help you today? What is your phone number? Oh, your Indian phone number. Right? Oh, okay. You have reached wrong number. This is Airtel Australia. We are a Internet service provider and a mobile plan services in Australia. About your Indian phone number, you have to contact your local network. We're we're a separate company. We only cater Australian number. Okay. Alright. Thank you. Bye bye.","confidence":0.9995117,"words":[{"word":"hi","start":0.56,"end":0.79999995,"confidence":0.9975586,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.30134737491607666},{"word":"good","start":0.79999995,"end":1.04,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5154658555984497},{"word":"afternoon","start":1.04,"end":1.54,"confidence":0.99902344,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.4783492982387543},{"word":"thank","start":1.68,"end":1.8399999,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7408131957054138},{"word":"you","start":1.8399999,"end":2.0,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7633745074272156},{"word":"so","start":2.0,"end":2.1599998,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.7536013126373291},{"word":"much","start":2.1599998,"end":2.48,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.7659642696380615},{"word":"for","start":2.48,"end":2.6399999,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6759963631629944},{"word":"calling","start":2.6399999,"end":2.96,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.7325853109359741},{"word":"your","start":2.96,"end":3.1999998,"confidence":0.86572266,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.7399203181266785},{"word":"toll","start":3.1999998,"end":3.4399998,"confidence":0.62158203,"punctuated_word":"toll","sentiment":"positive","sentiment_score":0.728519082069397},{"word":"accounts","start":3.4399998,"end":3.84,"confidence":0.98339844,"punctuated_word":"accounts.","sentiment":"positive","sentiment_score":0.7057223320007324},{"word":"how","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.5549840331077576},{"word":"may","start":4.0,"end":4.16,"confidence":1.0,"punctuated_word":"may","sentiment":"positive","sentiment_score":0.5586722493171692},{"word":"i","start":4.16,"end":4.24,"confidence":0.9892578,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.5729056596755981},{"word":"help","start":4.24,"end":4.4,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.5673698782920837},{"word":"you","start":4.4,"end":4.56,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.578249454498291},{"word":"today","start":4.56,"end":5.06,"confidence":1.0,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.5066937208175659},{"word":"what","start":23.825,"end":24.064999,"confidence":0.7084961,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.024526026099920273},{"word":"is","start":24.064999,"end":24.305,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.027980562299489975},{"word":"your","start":24.305,"end":24.545,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.02637869492173195},{"word":"phone","start":24.545,"end":24.785,"confidence":0.99902344,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.0401129238307476},{"word":"number","start":24.785,"end":25.285,"confidence":1.0,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":-0.025767570361495015},{"word":"oh","start":29.505001,"end":29.825,"confidence":0.96191406,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.02038248255848885},{"word":"your","start":29.825,"end":30.325,"confidence":0.9921875,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.02922402322292328},{"word":"indian","start":30.84,"end":31.16,"confidence":1.0,"punctuated_word":"Indian","sentiment":"neutral","sentiment_score":-0.041236523538827896},{"word":"phone","start":31.16,"end":31.48,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.04174358397722244},{"word":"number","start":31.48,"end":31.800001,"confidence":0.9951172,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.03424558788537979},{"word":"right","start":31.800001,"end":32.300003,"confidence":1.0,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.02766958624124527},{"word":"oh","start":33.56,"end":33.72,"confidence":0.95043945,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.058468546718358994},{"word":"okay","start":33.72,"end":34.22,"confidence":0.9995117,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.07203692942857742},{"word":"you","start":34.68,"end":34.84,"confidence":0.9863281,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.28177016973495483},{"word":"have","start":34.84,"end":35.08,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.28600117564201355},{"word":"reached","start":35.08,"end":35.32,"confidence":0.98535156,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":-0.31649962067604065},{"word":"wrong","start":35.32,"end":35.64,"confidence":0.94970703,"punctuated_word":"wrong","sentiment":"neutral","sentiment_score":-0.2253564745187759},{"word":"number","start":35.64,"end":36.12,"confidence":0.99853516,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.2251259684562683},{"word":"this","start":36.12,"end":36.36,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.1427825391292572},{"word":"is","start":36.36,"end":36.68,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.13046127557754517},{"word":"airtel","start":36.68,"end":37.18,"confidence":0.99869794,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.08444278687238693},{"word":"australia","start":37.32,"end":37.82,"confidence":0.9995117,"punctuated_word":"Australia.","sentiment":"neutral","sentiment_score":-0.0980275422334671},{"word":"we","start":38.52,"end":38.68,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.0767831802368164},{"word":"are","start":38.68,"end":38.92,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.05920109152793884},{"word":"a","start":38.92,"end":39.239998,"confidence":0.9760742,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06698015332221985},{"word":"internet","start":39.239998,"end":39.739998,"confidence":0.8964844,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.05648473650217056},{"word":"service","start":39.8,"end":40.28,"confidence":0.9980469,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.06210503354668617},{"word":"provider","start":40.28,"end":40.78,"confidence":1.0,"punctuated_word":"provider","sentiment":"neutral","sentiment_score":-0.05749468132853508},{"word":"and","start":41.0,"end":41.16,"confidence":0.91845703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.08028558641672134},{"word":"a","start":41.16,"end":41.32,"confidence":0.984375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.08639658987522125},{"word":"mobile","start":41.32,"end":41.64,"confidence":0.9819336,"punctuated_word":"mobile","sentiment":"neutral","sentiment_score":-0.052013128995895386},{"word":"plan","start":41.64,"end":41.96,"confidence":0.90478516,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":-0.06222429499030113},{"word":"services","start":41.96,"end":42.46,"confidence":0.9951172,"punctuated_word":"services","sentiment":"neutral","sentiment_score":-0.06692499667406082},{"word":"in","start":42.6,"end":42.84,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.06402118504047394},{"word":"australia","start":42.84,"end":43.34,"confidence":0.9995117,"punctuated_word":"Australia.","sentiment":"neutral","sentiment_score":-0.08104359358549118},{"word":"about","start":43.56,"end":43.88,"confidence":1.0,"punctuated_word":"About","sentiment":"neutral","sentiment_score":-0.05223128944635391},{"word":"your","start":43.88,"end":44.12,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.05402181297540665},{"word":"indian","start":44.12,"end":44.52,"confidence":1.0,"punctuated_word":"Indian","sentiment":"neutral","sentiment_score":-0.057754646986722946},{"word":"phone","start":44.52,"end":44.760002,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.04355647414922714},{"word":"number","start":44.760002,"end":45.260002,"confidence":0.99902344,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.06810182332992554},{"word":"you","start":45.625,"end":45.865,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08823687583208084},{"word":"have","start":45.865,"end":46.265,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.08115537464618683},{"word":"to","start":46.265,"end":46.505,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07854883372783661},{"word":"contact","start":46.505,"end":46.825,"confidence":1.0,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.0723785012960434},{"word":"your","start":46.825,"end":47.145,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0736665427684784},{"word":"local","start":47.145,"end":47.545,"confidence":0.99902344,"punctuated_word":"local","sentiment":"neutral","sentiment_score":-0.07632885873317719},{"word":"network","start":47.545,"end":48.045,"confidence":0.9980469,"punctuated_word":"network.","sentiment":"neutral","sentiment_score":-0.09268943220376968},{"word":"we're","start":48.105,"end":48.425,"confidence":0.9328613,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.09467218816280364},{"word":"we're","start":48.425,"end":48.745,"confidence":0.96435547,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.08653365075588226},{"word":"a","start":48.745,"end":48.905,"confidence":0.9013672,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.07468725740909576},{"word":"separate","start":48.905,"end":49.305,"confidence":1.0,"punctuated_word":"separate","sentiment":"neutral","sentiment_score":-0.08982761949300766},{"word":"company","start":49.305,"end":49.805,"confidence":0.99560547,"punctuated_word":"company.","sentiment":"neutral","sentiment_score":-0.07313254475593567},{"word":"we","start":50.185,"end":50.345,"confidence":0.99902344,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.06460965424776077},{"word":"only","start":50.345,"end":50.665,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.06888413429260254},{"word":"cater","start":50.665,"end":51.165,"confidence":0.99609375,"punctuated_word":"cater","sentiment":"neutral","sentiment_score":-0.04189638793468475},{"word":"australian","start":51.305,"end":51.785,"confidence":0.84716797,"punctuated_word":"Australian","sentiment":"neutral","sentiment_score":-0.08121191710233688},{"word":"number","start":51.785,"end":52.285,"confidence":1.0,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.0619727298617363},{"word":"okay","start":53.864998,"end":54.364998,"confidence":0.92285156,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.32733768224716187},{"word":"alright","start":54.985,"end":55.465,"confidence":1.0,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2711256742477417},{"word":"thank","start":55.465,"end":55.785,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.47150081396102905},{"word":"you","start":55.785,"end":56.105,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3710753321647644},{"word":"bye","start":56.105,"end":56.345,"confidence":1.0,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.214690700173378},{"word":"bye","start":56.345,"end":56.845,"confidence":0.99902344,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.2153531312942505}],"paragraphs":{"transcript":"\nHi. Good afternoon. Thank you so much for calling your toll accounts. How may I help you today? What is your phone number?\n\nOh, your Indian phone number. Right? Oh, okay. You have reached wrong number. This is Airtel Australia.\n\nWe are a Internet service provider and a mobile plan services in Australia. About your Indian phone number, you have to contact your local network. We're we're a separate company. We only cater Australian number. Okay.\n\nAlright. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.30134737491607666},{"text":"Good afternoon.","start":0.79999995,"end":1.54,"sentiment":"positive","sentiment_score":0.496907576918602},{"text":"Thank you so much for calling your toll accounts.","start":1.68,"end":3.84,"sentiment":"positive","sentiment_score":0.7340551879670885},{"text":"How may I help you today?","start":3.84,"end":5.06,"sentiment":"positive","sentiment_score":0.5564791659514109},{"text":"What is your phone number?","start":23.825,"end":25.285,"sentiment":"neutral","sentiment_score":-0.028953155502676964}],"sentiment":"positive","sentiment_score":0.4824247147240069,"num_words":23,"start":0.56,"end":25.285},{"sentences":[{"text":"Oh, your Indian phone number.","start":29.505001,"end":31.800001,"sentiment":"neutral","sentiment_score":-0.03336644023656845},{"text":"Right?","start":31.800001,"end":32.300003,"sentiment":"neutral","sentiment_score":-0.02766958624124527},{"text":"Oh, okay.","start":33.56,"end":34.22,"sentiment":"neutral","sentiment_score":-0.06525273807346821},{"text":"You have reached wrong number.","start":34.68,"end":36.12,"sentiment":"neutral","sentiment_score":-0.26695068180561066},{"text":"This is Airtel Australia.","start":36.12,"end":37.82,"sentiment":"neutral","sentiment_score":-0.1139285359531641}],"sentiment":"neutral","sentiment_score":-0.12443969508304316,"num_words":17,"start":29.505001,"end":37.82},{"sentences":[{"text":"We are a Internet service provider and a mobile plan services in Australia.","start":38.52,"end":43.34,"sentiment":"neutral","sentiment_score":-0.06707371169557938},{"text":"About your Indian phone number, you have to contact your local network.","start":43.56,"end":48.045,"sentiment":"neutral","sentiment_score":-0.0698892055079341},{"text":"We're we're a separate company.","start":48.105,"end":49.805,"sentiment":"neutral","sentiment_score":-0.083770652115345},{"text":"We only cater Australian number.","start":50.185,"end":52.285,"sentiment":"neutral","sentiment_score":-0.06371496468782425},{"text":"Okay.","start":53.864998,"end":54.364998,"sentiment":"neutral","sentiment_score":0.32733768224716187}],"sentiment":"neutral","sentiment_score":-0.05890886444184515,"num_words":36,"start":38.52,"end":54.364998},{"sentences":[{"text":"Alright.","start":54.985,"end":55.465,"sentiment":"neutral","sentiment_score":0.2711256742477417},{"text":"Thank you.","start":55.465,"end":56.105,"sentiment":"positive","sentiment_score":0.42128807306289673},{"text":"Bye bye.","start":56.105,"end":56.845,"sentiment":"neutral","sentiment_score":0.21502191573381424}],"sentiment":"neutral","sentiment_score":0.3087491303682327,"num_words":5,"start":54.985,"end":56.845}]}}]},{"alternatives":[{"transcript":"Hi. This is. I'm getting a promotional call soon again and again, but I'm sitting here in abroad in the. So, like, if I answer the call randomly, I don't know that who is calling. So my minute's gonna deduct, isn't it? 814 91814. Yeah. Oh. Yeah. Alright. Okay. Alright. No worries. Thank you very much. Bye bye. See you.","confidence":0.9921875,"words":[{"word":"hi","start":5.7599998,"end":6.08,"confidence":0.99902344,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.013565720058977604},{"word":"this","start":6.08,"end":6.3199997,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.0001657232642173767},{"word":"is","start":6.3199997,"end":6.8199997,"confidence":0.5887451,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":-0.002035192213952542},{"word":"i'm","start":8.32,"end":8.639999,"confidence":0.86694336,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0430450402200222},{"word":"getting","start":8.639999,"end":8.88,"confidence":0.99902344,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":-0.04011983424425125},{"word":"a","start":8.88,"end":9.2,"confidence":0.97314453,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0355316698551178},{"word":"promotional","start":9.2,"end":9.7,"confidence":0.99316406,"punctuated_word":"promotional","sentiment":"neutral","sentiment_score":-0.019866738468408585},{"word":"call","start":9.92,"end":10.24,"confidence":0.5004883,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.039384178817272186},{"word":"soon","start":10.24,"end":10.74,"confidence":0.5463867,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.03682801127433777},{"word":"again","start":10.96,"end":11.2,"confidence":0.73046875,"punctuated_word":"again","sentiment":"neutral","sentiment_score":-0.021271325647830963},{"word":"and","start":11.2,"end":11.44,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.04722213000059128},{"word":"again","start":11.44,"end":11.94,"confidence":0.7260742,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":-0.04249793663620949},{"word":"but","start":12.16,"end":12.32,"confidence":0.8154297,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.08111405372619629},{"word":"i'm","start":12.32,"end":12.559999,"confidence":0.9970703,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.12060567736625671},{"word":"sitting","start":12.559999,"end":12.88,"confidence":0.9970703,"punctuated_word":"sitting","sentiment":"neutral","sentiment_score":-0.1101926788687706},{"word":"here","start":12.88,"end":13.12,"confidence":0.9980469,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.11443020403385162},{"word":"in","start":13.12,"end":13.36,"confidence":0.8100586,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.1205730438232422},{"word":"abroad","start":13.36,"end":13.759999,"confidence":0.921875,"punctuated_word":"abroad","sentiment":"neutral","sentiment_score":-0.12303368747234344},{"word":"in","start":13.759999,"end":13.92,"confidence":0.9086914,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.09392799437046052},{"word":"the","start":13.92,"end":14.42,"confidence":0.28320312,"punctuated_word":"the.","sentiment":"neutral","sentiment_score":-0.07907066494226456},{"word":"so","start":15.434999,"end":15.934999,"confidence":0.97021484,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.15143036842346191},{"word":"like","start":16.235,"end":16.315,"confidence":0.9995117,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.1476643979549408},{"word":"if","start":16.315,"end":16.715,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.1810422241687775},{"word":"i","start":16.715,"end":16.875,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.20020002126693728},{"word":"answer","start":16.875,"end":17.195,"confidence":0.9790039,"punctuated_word":"answer","sentiment":"neutral","sentiment_score":-0.20198768377304077},{"word":"the","start":17.195,"end":17.355,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1934640556573868},{"word":"call","start":17.355,"end":17.595,"confidence":0.99121094,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.1556946039199829},{"word":"randomly","start":17.595,"end":18.095,"confidence":0.9448242,"punctuated_word":"randomly,","sentiment":"neutral","sentiment_score":-0.19561010599136353},{"word":"i","start":18.395,"end":18.555,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2378126084804535},{"word":"don't","start":18.555,"end":18.795,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1609380692243576},{"word":"know","start":18.795,"end":18.955,"confidence":0.9980469,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.1988075226545334},{"word":"that","start":18.955,"end":19.195,"confidence":0.9472656,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.21565544605255127},{"word":"who","start":19.195,"end":19.355,"confidence":0.7109375,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.19903820753097537},{"word":"is","start":19.355,"end":19.515,"confidence":0.9716797,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.15887515246868134},{"word":"calling","start":19.515,"end":20.015,"confidence":0.87719727,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":-0.15126070380210876},{"word":"so","start":20.314999,"end":20.715,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.1197294369339943},{"word":"my","start":20.715,"end":20.875,"confidence":0.9770508,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.1038731187582016},{"word":"minute's","start":20.875,"end":21.275,"confidence":0.6452637,"punctuated_word":"minute's","sentiment":"neutral","sentiment_score":-0.10952397435903548},{"word":"gonna","start":21.275,"end":21.775,"confidence":0.9970703,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.092516228556633},{"word":"deduct","start":21.994999,"end":22.474998,"confidence":0.8720703,"punctuated_word":"deduct,","sentiment":"neutral","sentiment_score":-0.06408703327178955},{"word":"isn't","start":22.474998,"end":22.795,"confidence":0.99902344,"punctuated_word":"isn't","sentiment":"neutral","sentiment_score":-0.04675337299704552},{"word":"it","start":22.795,"end":23.295,"confidence":1.0,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.04851890355348587},{"word":"814","start":25.755,"end":26.634998,"confidence":0.99934894,"punctuated_word":"814","sentiment":"neutral","sentiment_score":-0.010008787736296654},{"word":"91814","start":27.195,"end":28.68,"confidence":0.9712402,"punctuated_word":"91814.","sentiment":"neutral","sentiment_score":-0.009296435862779616},{"word":"yeah","start":32.52,"end":33.02,"confidence":0.8054199,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03572661429643631},{"word":"oh","start":38.6,"end":39.1,"confidence":0.83691406,"punctuated_word":"Oh.","sentiment":"neutral","sentiment_score":-0.07371450960636139},{"word":"yeah","start":44.655,"end":45.155,"confidence":0.9724121,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.053342029452323914},{"word":"alright","start":50.254997,"end":50.754997,"confidence":0.9904785,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.05879976600408554},{"word":"okay","start":52.414997,"end":52.815,"confidence":0.9172363,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.010968472808599472},{"word":"alright","start":52.815,"end":53.214996,"confidence":0.99902344,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.057660624384880066},{"word":"no","start":53.214996,"end":53.375,"confidence":0.9921875,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.11302285641431808},{"word":"worries","start":53.375,"end":53.695,"confidence":0.9951172,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.15242765843868256},{"word":"thank","start":53.695,"end":53.855,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.31812238693237305},{"word":"you","start":53.855,"end":54.015,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.3126790225505829},{"word":"very","start":54.015,"end":54.254997,"confidence":0.9980469,"punctuated_word":"very","sentiment":"positive","sentiment_score":0.4148111939430237},{"word":"much","start":54.254997,"end":54.754997,"confidence":0.9995117,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.4305415749549866},{"word":"bye","start":56.495,"end":56.735,"confidence":0.984375,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.1553250551223755},{"word":"bye","start":56.735,"end":57.055,"confidence":0.9946289,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.16024567186832428},{"word":"see","start":57.055,"end":57.295,"confidence":0.984375,"punctuated_word":"See","sentiment":"neutral","sentiment_score":0.16072426736354828},{"word":"you","start":57.295,"end":57.795,"confidence":0.9050293,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.09374197572469713}],"paragraphs":{"transcript":"\nHi. This is. I'm getting a promotional call soon again and again, but I'm sitting here in abroad in the. So, like, if I answer the call randomly, I don't know that who is calling. So my minute's gonna deduct, isn't it?\n\n814 91814. Yeah. Oh. Yeah. Alright.\n\nOkay. Alright. No worries. Thank you very much. Bye bye.\n\nSee you.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.7599998,"end":6.08,"sentiment":"neutral","sentiment_score":0.013565720058977604},{"text":"This is.","start":6.08,"end":6.8199997,"sentiment":"neutral","sentiment_score":-0.0011004577390849592},{"text":"I'm getting a promotional call soon again and again, but I'm sitting here in abroad in the.","start":8.32,"end":14.42,"sentiment":"neutral","sentiment_score":-0.06874793351573102},{"text":"So, like, if I answer the call randomly, I don't know that who is calling.","start":15.434999,"end":20.015,"sentiment":"neutral","sentiment_score":-0.18329874475797017},{"text":"So my minute's gonna deduct, isn't it?","start":20.314999,"end":23.295,"sentiment":"neutral","sentiment_score":-0.08357172406145505}],"sentiment":"neutral","sentiment_score":-0.1069484120234847,"num_words":42,"start":5.7599998,"end":23.295},{"sentences":[{"text":"814 91814.","start":25.755,"end":28.68,"sentiment":"neutral","sentiment_score":-0.009652611799538136},{"text":"Yeah.","start":32.52,"end":33.02,"sentiment":"neutral","sentiment_score":-0.03572661429643631},{"text":"Oh.","start":38.6,"end":39.1,"sentiment":"neutral","sentiment_score":-0.07371450960636139},{"text":"Yeah.","start":44.655,"end":45.155,"sentiment":"neutral","sentiment_score":-0.053342029452323914},{"text":"Alright.","start":50.254997,"end":50.754997,"sentiment":"neutral","sentiment_score":-0.05879976600408554}],"sentiment":"neutral","sentiment_score":-0.04014802382638057,"num_words":6,"start":25.755,"end":50.754997},{"sentences":[{"text":"Okay.","start":52.414997,"end":52.815,"sentiment":"neutral","sentiment_score":0.010968472808599472},{"text":"Alright.","start":52.815,"end":53.214996,"sentiment":"neutral","sentiment_score":0.057660624384880066},{"text":"No worries.","start":53.214996,"end":53.695,"sentiment":"neutral","sentiment_score":0.13272525742650032},{"text":"Thank you very much.","start":53.695,"end":54.754997,"sentiment":"positive","sentiment_score":0.36903854459524155},{"text":"Bye bye.","start":56.495,"end":57.055,"sentiment":"neutral","sentiment_score":0.15778536349534988}],"sentiment":"neutral","sentiment_score":0.2125804517418146,"num_words":10,"start":52.414997,"end":57.055},{"sentences":[{"text":"See you.","start":57.055,"end":57.795,"sentiment":"neutral","sentiment_score":0.1272331215441227}],"sentiment":"neutral","sentiment_score":0.1272331215441227,"num_words":2,"start":57.055,"end":57.795}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you so much for calling your toll accounts. How may I help you today?\n\nChannel 1: Hi. This is. I'm getting a promotional call soon again and again, but I'm sitting here in abroad in the. So, like, if I answer the call randomly, I don't know that who is calling. So my minute's gonna deduct, isn't it?\n\nChannel 0: What is your phone number?\n\nChannel 1: 814 91814.\n\nChannel 0: Oh, your Indian phone number. Right?\n\nChannel 1: Yeah.\n\nChannel 0: Oh, okay. You have reached wrong number. This is Airtel Australia. We\n\nChannel 1: Oh.\n\nChannel 0: are a Internet service provider and a mobile plan services in Australia. About your Indian phone\n\nChannel 1: Yeah.\n\nChannel 0: number, you have to contact your local network. We're we're a separate company. We\n\nChannel 1: Alright.\n\nChannel 0: only cater Australian number.\n\nChannel 1: Okay. Alright. No worries. Thank you\n\nChannel 0: Okay.\n\nChannel 1: very much.\n\nChannel 0: Alright. Thank you. Bye bye.\n\nChannel 1: Bye bye. See you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.30134737491607666},{"text":"Good afternoon.","start":0.79999995,"end":1.54,"sentiment":"positive","sentiment_score":0.496907576918602},{"text":"Thank you so much for calling your toll accounts.","start":1.68,"end":3.84,"sentiment":"positive","sentiment_score":0.7340551879670885},{"text":"How may I help you today?","start":3.84,"end":5.06,"sentiment":"positive","sentiment_score":0.5564791659514109}],"sentiment":"positive","sentiment_score":0.6244741231203079,"channel":0,"num_words":18,"start":0.56,"end":5.06},{"sentences":[{"text":"Hi.","start":5.7599998,"end":6.08,"sentiment":"neutral","sentiment_score":0.013565720058977604},{"text":"This is.","start":6.08,"end":6.8199997,"sentiment":"neutral","sentiment_score":-0.0011004577390849592},{"text":"I'm getting a promotional call soon again and again, but I'm sitting here in abroad in the.","start":8.32,"end":14.42,"sentiment":"neutral","sentiment_score":-0.06874793351573102},{"text":"So, like, if I answer the call randomly, I don't know that who is calling.","start":15.434999,"end":20.015,"sentiment":"neutral","sentiment_score":-0.18329874475797017},{"text":"So my minute's gonna deduct, isn't it?","start":20.314999,"end":23.295,"sentiment":"neutral","sentiment_score":-0.08357172406145505}],"sentiment":"neutral","sentiment_score":-0.1069484120234847,"channel":1,"num_words":42,"start":5.7599998,"end":23.295},{"sentences":[{"text":"What is your phone number?","start":23.825,"end":25.285,"sentiment":"neutral","sentiment_score":-0.028953155502676964}],"sentiment":"neutral","sentiment_score":-0.028953155502676964,"channel":0,"num_words":5,"start":23.825,"end":25.285},{"sentences":[{"text":"814 91814.","start":25.755,"end":28.68,"sentiment":"neutral","sentiment_score":-0.009652611799538136}],"sentiment":"neutral","sentiment_score":-0.009652611799538136,"channel":1,"num_words":2,"start":25.755,"end":28.68},{"sentences":[{"text":"Oh, your Indian phone number.","start":29.505001,"end":31.800001,"sentiment":"neutral","sentiment_score":-0.03336644023656845},{"text":"Right?","start":31.800001,"end":32.300003,"sentiment":"neutral","sentiment_score":-0.02766958624124527}],"sentiment":"neutral","sentiment_score":-0.03241696457068125,"channel":0,"num_words":6,"start":29.505001,"end":32.300003},{"sentences":[{"text":"Yeah.","start":32.52,"end":33.02,"sentiment":"neutral","sentiment_score":-0.03572661429643631}],"sentiment":"neutral","sentiment_score":-0.03572661429643631,"channel":1,"num_words":1,"start":32.52,"end":33.02},{"sentences":[{"text":"Oh, okay.","start":33.56,"end":34.22,"sentiment":"neutral","sentiment_score":-0.06525273807346821},{"text":"You have reached wrong number.","start":34.68,"end":36.12,"sentiment":"neutral","sentiment_score":-0.26695068180561066},{"text":"This is Airtel Australia.","start":36.12,"end":37.82,"sentiment":"neutral","sentiment_score":-0.1139285359531641},{"text":"We","start":38.52,"end":38.68,"sentiment":"neutral","sentiment_score":-0.0767831802368164}],"sentiment":"neutral","sentiment_score":-0.16647968410203853,"channel":0,"num_words":12,"start":33.56,"end":38.68},{"sentences":[{"text":"Oh.","start":38.6,"end":39.1,"sentiment":"neutral","sentiment_score":-0.07371450960636139}],"sentiment":"neutral","sentiment_score":-0.07371450960636139,"channel":1,"num_words":1,"start":38.6,"end":39.1},{"sentences":[{"text":"are a Internet service provider and a mobile plan services in Australia.","start":38.68,"end":43.34,"sentiment":"neutral","sentiment_score":-0.06626458931714296},{"text":"About your Indian phone","start":43.56,"end":44.760002,"sentiment":"neutral","sentiment_score":-0.05189105588942766}],"sentiment":"neutral","sentiment_score":-0.06267120596021414,"channel":0,"num_words":16,"start":38.68,"end":44.760002},{"sentences":[{"text":"Yeah.","start":44.655,"end":45.155,"sentiment":"neutral","sentiment_score":-0.053342029452323914}],"sentiment":"neutral","sentiment_score":-0.053342029452323914,"channel":1,"num_words":1,"start":44.655,"end":45.155},{"sentences":[{"text":"number, you have to contact your local network.","start":44.760002,"end":48.045,"sentiment":"neutral","sentiment_score":-0.07888828031718731},{"text":"We're we're a separate company.","start":48.105,"end":49.805,"sentiment":"neutral","sentiment_score":-0.083770652115345},{"text":"We","start":50.185,"end":50.345,"sentiment":"neutral","sentiment_score":-0.06460965424776077}],"sentiment":"neutral","sentiment_score":-0.07961208266871315,"channel":0,"num_words":14,"start":44.760002,"end":50.345},{"sentences":[{"text":"Alright.","start":50.254997,"end":50.754997,"sentiment":"neutral","sentiment_score":-0.05879976600408554}],"sentiment":"neutral","sentiment_score":-0.05879976600408554,"channel":1,"num_words":1,"start":50.254997,"end":50.754997},{"sentences":[{"text":"only cater Australian number.","start":50.345,"end":52.285,"sentiment":"neutral","sentiment_score":-0.06349129229784012}],"sentiment":"neutral","sentiment_score":-0.06349129229784012,"channel":0,"num_words":4,"start":50.345,"end":52.285},{"sentences":[{"text":"Okay.","start":52.414997,"end":52.815,"sentiment":"neutral","sentiment_score":0.010968472808599472},{"text":"Alright.","start":52.815,"end":53.214996,"sentiment":"neutral","sentiment_score":0.057660624384880066},{"text":"No worries.","start":53.214996,"end":53.695,"sentiment":"neutral","sentiment_score":0.13272525742650032},{"text":"Thank you","start":53.695,"end":54.015,"sentiment":"neutral","sentiment_score":0.31540070474147797}],"sentiment":"neutral","sentiment_score":0.16081350358823934,"channel":1,"num_words":6,"start":52.414997,"end":54.015},{"sentences":[{"text":"Okay.","start":53.864998,"end":54.364998,"sentiment":"neutral","sentiment_score":0.32733768224716187}],"sentiment":"neutral","sentiment_score":0.32733768224716187,"channel":0,"num_words":1,"start":53.864998,"end":54.364998},{"sentences":[{"text":"very much.","start":54.015,"end":54.754997,"sentiment":"positive","sentiment_score":0.4226763844490051}],"sentiment":"positive","sentiment_score":0.4226763844490051,"channel":1,"num_words":2,"start":54.015,"end":54.754997},{"sentences":[{"text":"Alright.","start":54.985,"end":55.465,"sentiment":"neutral","sentiment_score":0.2711256742477417},{"text":"Thank you.","start":55.465,"end":56.105,"sentiment":"positive","sentiment_score":0.42128807306289673},{"text":"Bye bye.","start":56.105,"end":56.845,"sentiment":"neutral","sentiment_score":0.21502191573381424}],"sentiment":"neutral","sentiment_score":0.3087491303682327,"channel":0,"num_words":5,"start":54.985,"end":56.845},{"sentences":[{"text":"Bye bye.","start":56.495,"end":57.055,"sentiment":"neutral","sentiment_score":0.15778536349534988},{"text":"See you.","start":57.055,"end":57.795,"sentiment":"neutral","sentiment_score":0.1272331215441227}],"sentiment":"neutral","sentiment_score":0.1425092425197363,"channel":1,"num_words":4,"start":56.495,"end":57.795}]},"summary":{"result":"success","short":"The customer is on the phone with an agent from a toll account company. The agent is trying to help the customer with a promotional call, but realizes they have the wrong number and apologizes. The agent explains their company and the customer thanks them before ending the call."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.30134737491607666},{"text":"Good afternoon. Thank you so much for calling your toll accounts. How may I help you today?","start_word":1,"end_word":17,"sentiment":"positive","sentiment_score":0.636117696762085},{"text":"Hi. This is. I'm getting a promotional call soon again and again, but I'm sitting here in abroad in the. So, like, if I answer the call randomly, I don't know that who is calling. So my minute's gonna deduct, isn't it? What is your phone number? 814 91814. Oh, your Indian phone number. Right? Yeah. Oh, okay. You have reached wrong number. This is Airtel Australia. We Oh. are a Internet service provider and a mobile plan services in Australia. About your Indian phone Yeah. number, you have to contact your local network. We're we're a separate company. We Alright. only cater Australian number. Okay. Alright. No worries. Thank you Okay.","start_word":18,"end_word":129,"sentiment":"neutral","sentiment_score":-0.06816790997982025},{"text":"very much.","start_word":130,"end_word":131,"sentiment":"positive","sentiment_score":0.42529815435409546},{"text":"Alright.","start_word":132,"end_word":132,"sentiment":"neutral","sentiment_score":0.2711256742477417},{"text":"Thank you.","start_word":133,"end_word":134,"sentiment":"positive","sentiment_score":0.4045504927635193},{"text":"Bye bye. Bye bye. See you.","start_word":135,"end_word":140,"sentiment":"neutral","sentiment_score":0.1777089238166809}],"average":{"sentiment":"neutral","sentiment_score":0.03617246249853741}}}}