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Ashwin, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, Ashwin, it's cloud solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And reason for my call today, Ashwin, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And if you can remember, sir, the last time that I talked to you, you asked me to call you back again after four to five months. And we're hoping that you have an available time next month, maybe on first or second week of July. Yep. But we're hoping, sir, that you have an available schedule next month, sir. Maybe on first or second week of July. Yes, sir. Any available schedule, sir, in July? Sir, again, this is for the introductory meeting, sir. Do do you have any available schedule, sir, this coming month, maybe on first or second week of July for a short introductory meeting? Yep. First week of July, sir. Alright. First week of July, sir, you would be available. July 1. What time, sir? 10:30. Yep. And, actually, do you mind me asking, how many end user do you get in the company? Sorry. How many? Alright. Okay. And, sir, can I have your email address for me to be able to send you the calendar invite? If you can remember, we were able to touch base with you last October. I I talked to you last October regarding this for the introductory meeting. Ashwin.Kumar@TanjirYeri.org.au, sir. Yes, sir. And, Ashwin, once again, your availability for the introductory meeting, that would be on July 1 at 10:30. Yes, sir. So I'll be sending you the calendar invite right after this call, and I'll be calling you back again on July 1 just to check if there's any changes regarding the schedule. Alright? Alright. Thank you for allowing us to introduce our company. Alright. 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Yeah. Good morning. Ashwin, it's Ronald from Cloud Solution IT. How are you doing today?\n\nOkay. That's wonderful to hear. Ashwin, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, Ashwin, it's cloud solution IT.\n\nWe are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And reason for my call today, Ashwin, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And if you can remember, sir, the last time that I talked to you, you asked me to call you back again after four to five months. 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Thank you.","paragraphs":[{"sentences":[{"text":"Ronald.","start":5.92,"end":6.42,"sentiment":"neutral","sentiment_score":0.05740378051996231},{"text":"Yeah.","start":41.855,"end":42.175,"sentiment":"neutral","sentiment_score":0.1747339963912964},{"text":"Good morning.","start":42.175,"end":42.915,"sentiment":"positive","sentiment_score":0.41634029150009155},{"text":"Ashwin, it's Ronald from Cloud Solution IT.","start":43.614998,"end":47.635,"sentiment":"positive","sentiment_score":0.33495614358357023},{"text":"How are you doing today?","start":48.335,"end":49.635,"sentiment":"neutral","sentiment_score":0.29114602506160736}],"sentiment":"neutral","sentiment_score":0.3040775931440294,"num_words":16,"start":5.92,"end":49.635},{"sentences":[{"text":"Okay.","start":54.175,"end":54.655,"sentiment":"positive","sentiment_score":0.38736748695373535},{"text":"That's wonderful to hear.","start":54.655,"end":57.030003,"sentiment":"positive","sentiment_score":0.6948926597833633},{"text":"Ashwin, I 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calling. I'll see if this person is available. Thanks. Please stay on the line. No. I did speak to you. Sorry. Go ahead. Okay. So what's this for? 10:30. We'll talk when we we'll talk when we we'll talk when we we'll send up the we have permission to give information about the migration. Okay. Xping.Kumar@tangojang.com.au. Yeah. Yep. Mhmm. Thank 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I'll see if this person is available. Thanks. Please stay on the line. No.\n\nI did speak to you. Sorry. Go ahead. Okay. So what's this for?\n\n10:30. We'll talk when we we'll talk when we we'll talk when we we'll send up the we have permission to give information about the migration. Okay. Xping.Kumar@tangojang.com.au. Yeah.\n\nYep. Mhmm. Thank you.","paragraphs":[{"sentences":[{"text":"You record your name and reason for calling.","start":0.08,"end":2.34,"sentiment":"neutral","sentiment_score":-0.007479458348825574},{"text":"I'll see if this person is available.","start":2.3999999,"end":4.26,"sentiment":"neutral","sentiment_score":-0.0036861016747674774},{"text":"Thanks.","start":13.5199995,"end":14.0199995,"sentiment":"neutral","sentiment_score":0.33103832602500916},{"text":"Please stay on the line.","start":14.514999,"end":15.974999,"sentiment":"neutral","sentiment_score":0.15690191984176635},{"text":"No.","start":51.175,"end":51.675,"sentiment":"neutral","sentiment_score":-0.10705075412988664}],"sentiment":"neutral","sentiment_score":0.04194812693590806,"num_words":22,"start":0.08,"end":51.675},{"sentences":[{"text":"I did speak to you.","start":52.214996,"end":53.515,"sentiment":"neutral","sentiment_score":-0.06314681246876716},{"text":"Sorry.","start":126.71,"end":127.03,"sentiment":"neutral","sentiment_score":-0.08323321491479874},{"text":"Go ahead.","start":127.03,"end":127.69,"sentiment":"neutral","sentiment_score":-0.01943177729845047},{"text":"Okay.","start":139.885,"end":140.385,"sentiment":"neutral","sentiment_score":0.03387664258480072},{"text":"So what's this for?","start":149.81,"end":151.11,"sentiment":"neutral","sentiment_score":-0.048572597559541464}],"sentiment":"neutral","sentiment_score":-0.046018813808376975,"num_words":13,"start":52.214996,"end":151.11},{"sentences":[{"text":"10:30.","start":201.59,"end":203.05,"sentiment":"neutral","sentiment_score":0.02090447209775448},{"text":"We'll talk when we we'll talk when we we'll talk when we we'll send up the we have permission to give information about the migration.","start":213.765,"end":226.425,"sentiment":"neutral","sentiment_score":0.01243910476565361},{"text":"Okay.","start":257.86002,"end":258.34,"sentiment":"neutral","sentiment_score":0.058790966868400574},{"text":"Xping.Kumar@tangojang.com.au.","start":258.34,"end":261.64,"sentiment":"neutral","sentiment_score":0.04938863217830658},{"text":"Yeah.","start":267.7,"end":268.2,"sentiment":"neutral","sentiment_score":0.11162443459033966}],"sentiment":"neutral","sentiment_score":0.01902365947848764,"num_words":29,"start":201.59,"end":268.2},{"sentences":[{"text":"Yep.","start":279.555,"end":280.055,"sentiment":"neutral","sentiment_score":0.17501024901866913},{"text":"Mhmm.","start":293.96002,"end":294.46002,"sentiment":"neutral","sentiment_score":0.12763448059558868},{"text":"Thank you.","start":300.53488,"end":301.3549,"sentiment":"positive","sentiment_score":0.7706476747989655}],"sentiment":"positive","sentiment_score":0.4609850198030472,"num_words":4,"start":279.555,"end":301.3549}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You record your name and reason for calling. I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks. Please stay on the line.\n\nChannel 0: Yeah. Good morning. Ashwin, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: No. I did speak to you.\n\nChannel 0: Okay. That's wonderful to hear. Ashwin, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, Ashwin, it's cloud solution IT.\n\nWe are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And reason for my call today, Ashwin, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And if you can remember, sir, the last time that I talked to you, you asked me to call you back again after four to five months. And we're hoping that you have an available time next month, maybe on first or second week of July.\n\nChannel 1: Sorry. Go ahead.\n\nChannel 0: Yep. But we're hoping, sir, that you have an available schedule next month, sir. Maybe on first or second week of July.\n\nChannel 1: Okay.\n\nChannel 0: Yes, sir. Any available schedule, sir, in July?\n\nChannel 1: So what's this for?\n\nChannel 0: Sir, again, this is for the introductory meeting, sir. Do do you have any available schedule, sir, this coming month, maybe on first or second week of July for a short introductory meeting? Yep. First week of July, sir. Alright.\n\nFirst week of July, sir, you would be available. July 1. What time, sir?\n\nChannel 1: 10:30.\n\nChannel 0: 10:30. Yep. And, actually, do you mind me asking, how many end user do you get in the company?\n\nChannel 1: We'll talk when\n\nChannel 0: Sorry.\n\nChannel 1: we\n\nChannel 0: How many?\n\nChannel 1: we'll talk when we we'll talk when we we'll send up the we have permission to give information about the migration.\n\nChannel 0: Alright. Okay. And, sir, can I have your email address for me to be able to send you the calendar invite? If you can remember, we were able to touch base with you last October. I I talked to you last October regarding this for the introductory meeting.\n\nChannel 1: Okay. Xping.Kumar@tangojang.com.au.\n\nChannel 0: Ashwin.Kumar@TanjirYeri.org.au, sir.\n\nChannel 1: Yeah.\n\nChannel 0: Yes, sir. And, Ashwin, once again, your availability for the introductory meeting, that would be on July 1 at 10:30.\n\nChannel 1: Yep.\n\nChannel 0: Yes, sir. So I'll be sending you the calendar invite right after this call, and I'll be calling you back again on July 1 just to check if there's any changes regarding the schedule. Alright?\n\nChannel 1: Mhmm.\n\nChannel 0: Alright. Thank you for allowing us to introduce our company.\n\nChannel 1: Thank you.\n\nChannel 0: Alright. Thank you.","paragraphs":[{"sentences":[{"text":"You record your name and reason for calling.","start":0.08,"end":2.34,"sentiment":"neutral","sentiment_score":-0.007479458348825574},{"text":"I'll see if this person is available.","start":2.3999999,"end":4.26,"sentiment":"neutral","sentiment_score":-0.0036861016747674774}],"sentiment":"neutral","sentiment_score":-0.005709225234265129,"channel":1,"num_words":15,"start":0.08,"end":4.26},{"sentences":[{"text":"Ronald.","start":5.92,"end":6.42,"sentiment":"neutral","sentiment_score":0.05740378051996231}],"sentiment":"neutral","sentiment_score":0.05740378051996231,"channel":0,"num_words":1,"start":5.92,"end":6.42},{"sentences":[{"text":"Thanks.","start":13.5199995,"end":14.0199995,"sentiment":"neutral","sentiment_score":0.33103832602500916},{"text":"Please stay on the 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July, sir.","start":182.71501,"end":184.175,"sentiment":"neutral","sentiment_score":0.10609029829502106},{"text":"Alright.","start":186.63501,"end":187.13501,"sentiment":"neutral","sentiment_score":0.23575370013713837}],"sentiment":"neutral","sentiment_score":0.054014920303598044,"channel":0,"num_words":40,"start":152.74,"end":187.13501},{"sentences":[{"text":"First week of July, sir, you would be available.","start":192.07501,"end":194.41501,"sentiment":"neutral","sentiment_score":0.16323143326573902},{"text":"July 1.","start":197.89,"end":198.87,"sentiment":"neutral","sentiment_score":0.0320452693849802},{"text":"What time, sir?","start":199.01,"end":199.98999,"sentiment":"neutral","sentiment_score":0.03279972945650419}],"sentiment":"neutral","sentiment_score":0.11654090189508029,"channel":0,"num_words":14,"start":192.07501,"end":199.98999},{"sentences":[{"text":"10:30.","start":201.59,"end":203.05,"sentiment":"neutral","sentiment_score":0.02090447209775448}],"sentiment":"neutral","sentiment_score":0.02090447209775448,"channel":1,"num_words":1,"start":201.59,"end":203.05},{"sentences":[{"text":"10:30.","start":203.89,"end":204.70999,"sentiment":"neutral","sentiment_score":0.030984940007328987},{"text":"Yep.","start":205.97,"end":206.47,"sentiment":"neutral","sentiment_score":0.07072456926107407},{"text":"And, actually, do you mind me asking, how many end user do you get in the company?","start":206.69,"end":210.795,"sentiment":"neutral","sentiment_score":0.01266636310473961}],"sentiment":"neutral","sentiment_score":0.01668619379205139,"channel":0,"num_words":19,"start":203.89,"end":210.795},{"sentences":[{"text":"We'll talk when","start":213.765,"end":215.38501,"sentiment":"neutral","sentiment_score":-0.0029943439488609633}],"sentiment":"neutral","sentiment_score":-0.0029943439488609633,"channel":1,"num_words":3,"start":213.765,"end":215.38501},{"sentences":[{"text":"Sorry.","start":215.435,"end":215.935,"sentiment":"neutral","sentiment_score":-0.03580162301659584}],"sentiment":"neutral","sentiment_score":-0.03580162301659584,"channel":0,"num_words":1,"start":215.435,"end":215.935},{"sentences":[{"text":"we","start":215.445,"end":215.945,"sentiment":"neutral","sentiment_score":-0.04653076082468033}],"sentiment":"neutral","sentiment_score":-0.04653076082468033,"channel":1,"num_words":1,"start":215.445,"end":215.945},{"sentences":[{"text":"How many?","start":216.555,"end":217.295,"sentiment":"neutral","sentiment_score":-0.03491898998618126}],"sentiment":"neutral","sentiment_score":-0.03491898998618126,"channel":0,"num_words":2,"start":216.555,"end":217.295},{"sentences":[{"text":"we'll talk when we we'll talk when we we'll send up the we have permission to give information about the migration.","start":218.565,"end":226.425,"sentiment":"neutral","sentiment_score":0.017451971991076357}],"sentiment":"neutral","sentiment_score":0.017451971991076357,"channel":1,"num_words":21,"start":218.565,"end":226.425},{"sentences":[{"text":"Alright.","start":228.42,"end":228.82,"sentiment":"neutral","sentiment_score":0.10760557651519775},{"text":"Okay.","start":228.82,"end":229.22,"sentiment":"neutral","sentiment_score":0.10516852885484695},{"text":"And, sir, can I have your email address for me to be able to send you the calendar invite?","start":229.22,"end":234.36,"sentiment":"neutral","sentiment_score":0.12159057981089542},{"text":"If you can remember, we were able to touch base with you last October.","start":243.235,"end":247.17499,"sentiment":"neutral","sentiment_score":0.07575245627335139},{"text":"I I talked to you last October regarding this for the introductory meeting.","start":249.39499,"end":253.655,"sentiment":"neutral","sentiment_score":0.04359518693616757}],"sentiment":"neutral","sentiment_score":0.08646389457862824,"channel":0,"num_words":48,"start":228.42,"end":253.655},{"sentences":[{"text":"Okay.","start":257.86002,"end":258.34,"sentiment":"neutral","sentiment_score":0.058790966868400574},{"text":"Xping.Kumar@tangojang.com.au.","start":258.34,"end":261.64,"sentiment":"neutral","sentiment_score":0.04938863217830658}],"sentiment":"neutral","sentiment_score":0.05408979952335358,"channel":1,"num_words":2,"start":257.86002,"end":261.64},{"sentences":[{"text":"Ashwin.Kumar@TanjirYeri.org.au, sir.","start":262.33,"end":266.90997,"sentiment":"neutral","sentiment_score":0.06071064807474613}],"sentiment":"neutral","sentiment_score":0.06071064807474613,"channel":0,"num_words":2,"start":262.33,"end":266.90997},{"sentences":[{"text":"Yeah.","start":267.7,"end":268.2,"sentiment":"neutral","sentiment_score":0.11162443459033966}],"sentiment":"neutral","sentiment_score":0.11162443459033966,"channel":1,"num_words":1,"start":267.7,"end":268.2},{"sentences":[{"text":"Yes, sir.","start":268.96997,"end":269.835,"sentiment":"neutral","sentiment_score":0.1591106355190277},{"text":"And, Ashwin, once again, your availability for the introductory meeting, that would be on July 1 at 10:30.","start":270.155,"end":277.615,"sentiment":"neutral","sentiment_score":0.1089436991347207}],"sentiment":"neutral","sentiment_score":0.1139603927731514,"channel":0,"num_words":20,"start":268.96997,"end":277.615},{"sentences":[{"text":"Yep.","start":279.555,"end":280.055,"sentiment":"neutral","sentiment_score":0.17501024901866913}],"sentiment":"neutral","sentiment_score":0.17501024901866913,"channel":1,"num_words":1,"start":279.555,"end":280.055},{"sentences":[{"text":"Yes, sir.","start":281.19498,"end":281.935,"sentiment":"neutral","sentiment_score":0.2849956154823303},{"text":"So I'll be sending you the calendar invite right after this call, and I'll be calling you back again on July 1 just to check if there's any changes regarding the schedule.","start":282.25998,"end":291.88,"sentiment":"neutral","sentiment_score":0.22604039078578353},{"text":"Alright?","start":292.58,"end":293.08,"sentiment":"neutral","sentiment_score":0.13772818446159363}],"sentiment":"neutral","sentiment_score":0.2268860548734665,"channel":0,"num_words":35,"start":281.19498,"end":293.08},{"sentences":[{"text":"Mhmm.","start":293.96002,"end":294.46002,"sentiment":"neutral","sentiment_score":0.12763448059558868}],"sentiment":"neutral","sentiment_score":0.12763448059558868,"channel":1,"num_words":1,"start":293.96002,"end":294.46002},{"sentences":[{"text":"Alright.","start":295.38,"end":295.88,"sentiment":"neutral","sentiment_score":0.33242321014404297},{"text":"Thank you for allowing us to introduce our company.","start":296.47498,"end":298.895,"sentiment":"positive","sentiment_score":0.6576719284057617}],"sentiment":"positive","sentiment_score":0.6251470565795898,"channel":0,"num_words":10,"start":295.38,"end":298.895},{"sentences":[{"text":"Thank you.","start":300.53488,"end":301.3549,"sentiment":"positive","sentiment_score":0.7706476747989655}],"sentiment":"positive","sentiment_score":0.7706476747989655,"channel":1,"num_words":2,"start":300.53488,"end":301.3549},{"sentences":[{"text":"Alright.","start":301.75497,"end":302.155,"sentiment":"positive","sentiment_score":0.518021821975708},{"text":"Thank you.","start":302.155,"end":302.895,"sentiment":"positive","sentiment_score":0.33807749673724174}],"sentiment":"positive","sentiment_score":0.3980589384833972,"channel":0,"num_words":3,"start":301.75497,"end":302.895}]},"summary":{"result":"success","short":"The customer, Ronald, is calling to schedule an introductory meeting with the company Cloud Solutions IT. He asks the agent, Ashwin, for availability for the first or second week of July and mentions that they are Microsoft trusted partnering with the company. The introductory meeting is for the first week of July at 10:30 AM and will be held on July 1."},"intents":{"segments":[{"text":"Ashwin, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.","start_word":48,"end_word":98,"intents":[{"intent":"Schedule meeting with ashwin","confidence_score":0.026208945}]},{"text":"Sir, again, this is for the introductory meeting, sir. Do do you have any available schedule, sir, this coming month, maybe on first or second week of July for a short introductory meeting?","start_word":255,"end_word":287,"intents":[{"intent":"Schedule introductory meeting","confidence_score":0.22410999},{"intent":"Offer introductory meeting","confidence_score":0.00036776843}]},{"text":"Do do you have any available schedule, sir, this coming month, maybe on first or second week of July for a short introductory meeting? Yep.","start_word":263,"end_word":287,"intents":[{"intent":"Inquire about availability","confidence_score":0.12518828}]},{"text":"And, sir, can I have your email address for me to be able to send you the calendar invite?","start_word":358,"end_word":376,"intents":[{"intent":"Send calendar invite","confidence_score":0.03238558},{"intent":"Request email address","confidence_score":0.08421397},{"intent":"Send calendar invite","confidence_score":0.0078893155}]}]},"sentiments":{"segments":[{"text":"You record your name and reason for calling. I'll see if this person is available. Ronald. Thanks. Please stay on the line. Yeah.","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":0.06426820904016495},{"text":"Good morning. Ashwin, it's Ronald from Cloud Solution IT.","start_word":23,"end_word":31,"sentiment":"positive","sentiment_score":0.36052167415618896},{"text":"How are you doing today? No. I did speak to you.","start_word":32,"end_word":42,"sentiment":"neutral","sentiment_score":0.07461749762296677},{"text":"Okay. That's wonderful to hear.","start_word":43,"end_word":47,"sentiment":"positive","sentiment_score":0.6203402876853943},{"text":"Ashwin, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, Ashwin, it's cloud solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And reason for my call today, Ashwin, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And if you can remember, sir, the last time that I talked to you, you asked me to call you back again after four to five months. And we're hoping that you have an available time next month, maybe on first or second week of July. Sorry. Go ahead. Yep. But we're hoping, sir, that you have an available schedule next month, sir. Maybe on first or second week of July. Okay. Yes, sir. Any available schedule, sir, in July? So what's this for? Sir, again, this is for the introductory meeting, sir. Do do you have any available schedule, sir, this coming month, maybe on first or second week of July for a short introductory meeting? Yep. First week of July, sir. Alright. First week of July, sir, you would be available. July 1. What time, sir? 10:30. 10:30. Yep. And, actually, do you mind me asking, how many end user do you get in the company? We'll talk when Sorry. we How many? we'll talk when we we'll talk when we we'll send up the we have permission to give information about the migration. Alright. Okay. And, sir, can I have your email address for me to be able to send you the calendar invite? If you can remember, we were able to touch base with you last October. I I talked to you last October regarding this for the introductory meeting. Okay. Xping.Kumar@tangojang.com.au. Ashwin.Kumar@TanjirYeri.org.au, sir. Yeah. Yes, sir. And, Ashwin, once again, your availability for the introductory meeting, that would be on July 1 at 10:30. Yep. Yes, sir. So I'll be sending you the calendar invite right after this call, and I'll be calling you back again on July 1 just to check if there's any changes regarding the schedule. Alright? Mhmm. Alright.","start_word":48,"end_word":466,"sentiment":"neutral","sentiment_score":0.0775711133649355},{"text":"Thank you for allowing us to introduce our company. Thank you. Alright. Thank you.","start_word":467,"end_word":480,"sentiment":"positive","sentiment_score":0.6745813148362296}],"average":{"sentiment":"neutral","sentiment_score":0.10756546687676304}}}}