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there. Thanks for calling Pete's Pizzas. This is Wanda, the AI ordering assistant. What can I get cooking for you? Alright.\n\nYou'd like four large pepperoni pizzas. Let's break that down. First, we've got two large pepperoni pizzas with no special extras, then one large pepperoni pizza with one large pepperoni pizza with anchovies. Does that sound good or anything else you'd like to add? Alright.\n\nYour total comes to $98.50. However, I noticed that olives isn't on the list of extras for the pepperoni pizza. Could I interest you in something similar, like mushrooms or jalapenos instead? Great choice. So we've got two large pepperoni pizzas, one large pepperoni pizza with mushrooms, and one large pepperoni pizza with anchovies.\n\nNow would you like this for pickup or delivery? Perfect. Could I get your name and a callback number, please? Thanks, Daniel. To confirm, we've got two large pepperoni pizzas, one large pepperoni with mushrooms, and one large pepperoni with anchovies, all for pickup.\n\nYour total is $98.50. Your order is set, Daniel, for pickup. Thanks, and see you soon. All You're welcome, Daniel. Have a great day.","paragraphs":[{"sentences":[{"text":"Hi there.","start":3.4399998,"end":4.0,"sentiment":"neutral","sentiment_score":0.2583726644515991},{"text":"Thanks for calling Pete's Pizzas.","start":4.0,"end":5.44,"sentiment":"positive","sentiment_score":0.5344706237316131},{"text":"This is Wanda, the AI ordering assistant.","start":5.44,"end":7.7799997,"sentiment":"positive","sentiment_score":0.42806134053639006},{"text":"What can I get cooking for you?","start":7.9199996,"end":9.7,"sentiment":"neutral","sentiment_score":0.25297005474567413},{"text":"Alright.","start":16.575,"end":17.075,"sentiment":"neutral","sentiment_score":0.08209032565355301}],"sentiment":"positive","sentiment_score":0.3653822063722394,"num_words":22,"start":3.4399998,"end":17.075},{"sentences":[{"text":"You'd like four large pepperoni pizzas.","start":17.295,"end":19.555,"sentiment":"neutral","sentiment_score":0.094648872812589},{"text":"Let's break that down.","start":19.775,"end":20.994999,"sentiment":"neutral","sentiment_score":0.08869145065546036},{"text":"First, we've got two large pepperoni pizzas with no special extras, then one large pepperoni pizza with one large pepperoni pizza with anchovies.","start":21.055,"end":29.41,"sentiment":"neutral","sentiment_score":0.08738352876642476},{"text":"Does that sound good or anything else you'd like to add?","start":29.55,"end":32.449997,"sentiment":"neutral","sentiment_score":0.13819615001028235},{"text":"Alright.","start":36.829998,"end":37.23,"sentiment":"neutral","sentiment_score":0.12593232095241547}],"sentiment":"neutral","sentiment_score":0.10174600382645925,"num_words":45,"start":17.295,"end":37.23},{"sentences":[{"text":"Your total comes to $98.50.","start":37.23,"end":39.795,"sentiment":"neutral","sentiment_score":0.13400752544403077},{"text":"However, I noticed that olives isn't on the list of extras for the pepperoni pizza.","start":40.434998,"end":44.774998,"sentiment":"neutral","sentiment_score":-0.07005835523207983},{"text":"Could I interest you in something similar, like mushrooms or jalapenos instead?","start":44.914997,"end":49.094997,"sentiment":"neutral","sentiment_score":0.004089872973660628},{"text":"Great choice.","start":52.690002,"end":53.510002,"sentiment":"positive","sentiment_score":0.41761261224746704},{"text":"So we've got two large pepperoni pizzas, one large pepperoni pizza with mushrooms, and one large pepperoni pizza with anchovies.","start":53.65,"end":62.95,"sentiment":"neutral","sentiment_score":0.14147613234817982}],"sentiment":"neutral","sentiment_score":0.06172201196076693,"num_words":54,"start":37.23,"end":62.95},{"sentences":[{"text":"Now would you like this for pickup or delivery?","start":63.33,"end":65.43,"sentiment":"neutral","sentiment_score":0.0693847971657912},{"text":"Perfect.","start":68.695,"end":69.195,"sentiment":"neutral","sentiment_score":0.21331097185611725},{"text":"Could I get your name and a callback number, please?","start":69.575,"end":71.835,"sentiment":"neutral","sentiment_score":0.07915665432810784},{"text":"Thanks, Daniel.","start":80.07,"end":80.97,"sentiment":"neutral","sentiment_score":0.23507151752710342},{"text":"To confirm, we've got two large pepperoni pizzas, one large pepperoni with mushrooms, and one large pepperoni with anchovies, all for pickup.","start":81.35,"end":89.53,"sentiment":"neutral","sentiment_score":0.19191174412315543}],"sentiment":"neutral","sentiment_score":0.14367141125893051,"num_words":44,"start":63.33,"end":89.53},{"sentences":[{"text":"Your total is $98.50.","start":89.67,"end":92.445,"sentiment":"neutral","sentiment_score":0.2100757248699665},{"text":"Your order is set, Daniel, for pickup.","start":92.685,"end":94.604996,"sentiment":"neutral","sentiment_score":0.2937364067350115},{"text":"Thanks, and see you soon.","start":94.604996,"end":95.985,"sentiment":"positive","sentiment_score":0.4040249824523926},{"text":"All You're welcome, Daniel.","start":100.062874,"end":103.36287,"sentiment":"positive","sentiment_score":0.44387510418891907},{"text":"Have a great day.","start":103.98287,"end":105.12287,"sentiment":"positive","sentiment_score":0.5608137547969818}],"sentiment":"positive","sentiment_score":0.37230575395127136,"num_words":24,"start":89.67,"end":105.12287}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi there. Thanks for calling Pete's Pizzas. This is Wanda, the AI ordering assistant. What can I get cooking for you?\n\nChannel 0: Hey. Can I get four large pepperoni pizzas, one with olives, one with anchovies?\n\nChannel 1: Alright. You'd like four large pepperoni pizzas. Let's break that down. First, we've got two large pepperoni pizzas with no special extras, then one large pepperoni pizza with one large pepperoni pizza with anchovies. Does that sound good or anything else you'd like to add?\n\nChannel 0: Nope. That's good.\n\nChannel 1: Alright. Your total comes to $98.50. However, I noticed that olives isn't on the list of extras for the pepperoni pizza. Could I interest you in something similar, like mushrooms or jalapenos instead?\n\nChannel 0: Mushrooms.\n\nChannel 1: Great choice. So we've got two large pepperoni pizzas, one large pepperoni pizza with mushrooms, and one large pepperoni pizza with anchovies. Now would you like this for pickup or delivery?\n\nChannel 0: Pickup.\n\nChannel 1: Perfect. Could I get your name and a callback number, please?\n\nChannel 0: Daniel and 0424724429.\n\nChannel 1: Thanks, Daniel. To confirm, we've got two large pepperoni pizzas, one large pepperoni with mushrooms, and one large pepperoni with anchovies, all for pickup. Your total is $98.50. Your order is set, Daniel, for pickup. Thanks, and see you soon.\n\nChannel 0: Thanks.\n\nChannel 1: All\n\nChannel 0: Have a good day.\n\nChannel 1: You're welcome, Daniel. Have a great day.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hi there.","start":3.4399998,"end":4.0,"sentiment":"neutral","sentiment_score":0.2583726644515991},{"text":"Thanks for calling Pete's Pizzas.","start":4.0,"end":5.44,"sentiment":"positive","sentiment_score":0.5344706237316131},{"text":"This is Wanda, the AI ordering assistant.","start":5.44,"end":7.7799997,"sentiment":"positive","sentiment_score":0.42806134053639006},{"text":"What can I get cooking for you?","start":7.9199996,"end":9.7,"sentiment":"neutral","sentiment_score":0.25297005474567413}],"sentiment":"positive","sentiment_score":0.37887229593027205,"channel":1,"num_words":21,"start":3.4399998,"end":9.7},{"sentences":[{"text":"Hey.","start":9.92,"end":10.16,"sentiment":"neutral","sentiment_score":0.059950266033411026},{"text":"Can I get four large pepperoni pizzas, one with olives, one with anchovies?","start":10.16,"end":13.62,"sentiment":"neutral","sentiment_score":0.06258994656113478}],"sentiment":"neutral","sentiment_score":0.062401397952011654,"channel":0,"num_words":14,"start":9.92,"end":13.62},{"sentences":[{"text":"Alright.","start":16.575,"end":17.075,"sentiment":"neutral","sentiment_score":0.08209032565355301},{"text":"You'd like four large pepperoni pizzas.","start":17.295,"end":19.555,"sentiment":"neutral","sentiment_score":0.094648872812589},{"text":"Let's break that down.","start":19.775,"end":20.994999,"sentiment":"neutral","sentiment_score":0.08869145065546036},{"text":"First, we've got two large pepperoni pizzas with no special extras, then one large pepperoni pizza with one large pepperoni pizza with anchovies.","start":21.055,"end":29.41,"sentiment":"neutral","sentiment_score":0.08738352876642476},{"text":"Does that sound good or anything else you'd like to add?","start":29.55,"end":32.449997,"sentiment":"neutral","sentiment_score":0.13819615001028235}],"sentiment":"neutral","sentiment_score":0.1007717372642623,"channel":1,"num_words":45,"start":16.575,"end":32.449997},{"sentences":[{"text":"Nope.","start":32.72,"end":32.96,"sentiment":"neutral","sentiment_score":0.06514099985361099},{"text":"That's good.","start":32.96,"end":33.78,"sentiment":"neutral","sentiment_score":0.20838744938373566}],"sentiment":"neutral","sentiment_score":0.1606386328736941,"channel":0,"num_words":3,"start":32.72,"end":33.78},{"sentences":[{"text":"Alright.","start":36.829998,"end":37.23,"sentiment":"neutral","sentiment_score":0.12593232095241547},{"text":"Your total comes to $98.50.","start":37.23,"end":39.795,"sentiment":"neutral","sentiment_score":0.13400752544403077},{"text":"However, I noticed that olives isn't on the list of extras for the pepperoni pizza.","start":40.434998,"end":44.774998,"sentiment":"neutral","sentiment_score":-0.07005835523207983},{"text":"Could I interest you in something similar, like mushrooms or jalapenos instead?","start":44.914997,"end":49.094997,"sentiment":"neutral","sentiment_score":0.004089872973660628}],"sentiment":"neutral","sentiment_score":-0.006237178928021229,"channel":1,"num_words":33,"start":36.829998,"end":49.094997},{"sentences":[{"text":"Mushrooms.","start":50.245,"end":50.745,"sentiment":"neutral","sentiment_score":0.021472780033946037}],"sentiment":"neutral","sentiment_score":0.021472780033946037,"channel":0,"num_words":1,"start":50.245,"end":50.745},{"sentences":[{"text":"Great choice.","start":52.690002,"end":53.510002,"sentiment":"positive","sentiment_score":0.41761261224746704},{"text":"So we've got two large pepperoni pizzas, one large pepperoni pizza with mushrooms, and one large pepperoni pizza with anchovies.","start":53.65,"end":62.95,"sentiment":"neutral","sentiment_score":0.14147613234817982},{"text":"Now would you like this for pickup or delivery?","start":63.33,"end":65.43,"sentiment":"neutral","sentiment_score":0.0693847971657912}],"sentiment":"neutral","sentiment_score":0.1383616466435694,"channel":1,"num_words":31,"start":52.690002,"end":65.43},{"sentences":[{"text":"Pickup.","start":65.69,"end":66.19,"sentiment":"neutral","sentiment_score":0.0696725994348526}],"sentiment":"neutral","sentiment_score":0.0696725994348526,"channel":0,"num_words":1,"start":65.69,"end":66.19},{"sentences":[{"text":"Perfect.","start":68.695,"end":69.195,"sentiment":"neutral","sentiment_score":0.21331097185611725},{"text":"Could I get your name and a callback number, please?","start":69.575,"end":71.835,"sentiment":"neutral","sentiment_score":0.07915665432810784}],"sentiment":"neutral","sentiment_score":0.09135250137610869,"channel":1,"num_words":11,"start":68.695,"end":71.835},{"sentences":[{"text":"Daniel and 0424724429.","start":72.195,"end":77.41499,"sentiment":"neutral","sentiment_score":0.025755938763419788}],"sentiment":"neutral","sentiment_score":0.025755938763419788,"channel":0,"num_words":3,"start":72.195,"end":77.41499},{"sentences":[{"text":"Thanks, Daniel.","start":80.07,"end":80.97,"sentiment":"neutral","sentiment_score":0.23507151752710342},{"text":"To confirm, we've got two large pepperoni pizzas, one large pepperoni with mushrooms, and one large pepperoni with anchovies, all for pickup.","start":81.35,"end":89.53,"sentiment":"neutral","sentiment_score":0.19191174412315543},{"text":"Your total is $98.50.","start":89.67,"end":92.445,"sentiment":"neutral","sentiment_score":0.2100757248699665},{"text":"Your order is set, Daniel, for pickup.","start":92.685,"end":94.604996,"sentiment":"neutral","sentiment_score":0.2937364067350115},{"text":"Thanks, and see you soon.","start":94.604996,"end":95.985,"sentiment":"positive","sentiment_score":0.4040249824523926}],"sentiment":"neutral","sentiment_score":0.24021960161626338,"channel":1,"num_words":40,"start":80.07,"end":95.985},{"sentences":[{"text":"Thanks.","start":99.595,"end":100.075,"sentiment":"positive","sentiment_score":0.3886480927467346}],"sentiment":"positive","sentiment_score":0.3886480927467346,"channel":0,"num_words":1,"start":99.595,"end":100.075},{"sentences":[{"text":"All","start":100.062874,"end":100.22287,"sentiment":"positive","sentiment_score":0.3672441244125366}],"sentiment":"positive","sentiment_score":0.3672441244125366,"channel":1,"num_words":1,"start":100.062874,"end":100.22287},{"sentences":[{"text":"Have a good day.","start":100.075,"end":100.975,"sentiment":"positive","sentiment_score":0.46166012436151505}],"sentiment":"positive","sentiment_score":0.46166012436151505,"channel":0,"num_words":4,"start":100.075,"end":100.975},{"sentences":[{"text":"You're welcome, Daniel.","start":102.22287,"end":103.36287,"sentiment":"positive","sentiment_score":0.4694187641143799},{"text":"Have a great day.","start":103.98287,"end":105.12287,"sentiment":"positive","sentiment_score":0.5608137547969818}],"sentiment":"positive","sentiment_score":0.5216444730758667,"channel":1,"num_words":7,"start":102.22287,"end":105.12287},{"sentences":[{"text":"Bye.","start":106.395,"end":106.895,"sentiment":"neutral","sentiment_score":0.18007373809814453}],"sentiment":"neutral","sentiment_score":0.18007373809814453,"channel":0,"num_words":1,"start":106.395,"end":106.895}]},"summary":{"result":"success","short":"The customer calls Pete's Pizzas to place an order for four large pepperoni pizzas with specific customizations. The agent confirms the order and provides the total, while also offering mushroom and jalapeno options. The customer provides their name and callback number and confirms the pickup order. The call ends with the agent thanking the customer and wishing them a good day."},"intents":{"segments":[{"text":"Can I get four large pepperoni pizzas, one with olives, one with anchovies?","start_word":22,"end_word":34,"intents":[{"intent":"Order pizza","confidence_score":0.35153455}]}]},"sentiments":{"segments":[{"text":"Hi there.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.26970359683036804},{"text":"Thanks for calling Pete's Pizzas. This is Wanda, the AI ordering assistant.","start_word":2,"end_word":13,"sentiment":"positive","sentiment_score":0.4844598174095154},{"text":"What can I get cooking for you? Hey. Can I get four large pepperoni pizzas, one with olives, one with anchovies? Alright. You'd like four large pepperoni pizzas. Let's break that down. First, we've got two large pepperoni pizzas with no special extras, then one large pepperoni pizza with one large pepperoni pizza with anchovies. Does that sound good or anything else you'd like to add? Nope. That's good. Alright. Your total comes to $98.50. However, I noticed that olives isn't on the list of extras for the pepperoni pizza. Could I interest you in something similar, like mushrooms or jalapenos instead? Mushrooms.","start_word":14,"end_word":116,"sentiment":"neutral","sentiment_score":0.06896954029798508},{"text":"Great choice.","start_word":117,"end_word":118,"sentiment":"positive","sentiment_score":0.4121704995632171},{"text":"So we've got two large pepperoni pizzas, one large pepperoni pizza with mushrooms, and one large pepperoni pizza with anchovies. Now would you like this for pickup or delivery? Pickup. Perfect. Could I get your name and a callback number, please? Daniel and 0424724429. Thanks, Daniel. To confirm, we've got two large pepperoni pizzas, one large pepperoni with mushrooms, and one large pepperoni with anchovies, all for pickup. Your total is $98.50. Your order is set, Daniel, for pickup.","start_word":119,"end_word":197,"sentiment":"neutral","sentiment_score":0.1576441377401352},{"text":"Thanks, and see you soon. Thanks. All Have a good day. You're welcome, Daniel. Have a great day.","start_word":198,"end_word":215,"sentiment":"positive","sentiment_score":0.4595161974430084},{"text":"Bye.","start_word":216,"end_word":216,"sentiment":"neutral","sentiment_score":0.2393294870853424}],"average":{"sentiment":"neutral","sentiment_score":0.1603178793554148}}}}