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There's been an approval for a release of funds, and I just need to do the math on correcting how much we need to withdraw and then basically get you that figure so that way we can leave that $300,000 in the account, as you guys want. Care Super came back to me, this morning just saying that, everything's been approved, and we just need for to to basically respond to the email confirming. With 200. Yeah. I had a I had a phone call with them the other day, and I I had a chat to them and talked. And literally but, like, there's verbal notes on file. So why are they coming back to me now? Anyway, there's there's notes on file, but they they're they basically just said that they need to have it in in in writing. But what I'll do is I will I I when I was on the phone with them yesterday, I got the account balance for yesterday because I wanna obviously, there's market fluctuations, there's increases, all the rest of it. I wanna just get what the account balance stands at, and and I'll get you that figure so that way we can we can basically just email from two parts of them. Yeah. Oh, yep. Yeah. Yeah. I do. Yeah. Yeah. So I'm I'm just gonna give him a call again. Yeah. Yeah. No. That's okay. It should just be it. Do you do you have access to to our emails? Do you? Yeah. Are you are you by chance going into the hospital today to go see her? Okay. No. It's okay. Yeah. Well, how about I'll I'll jump on the phone right now to care, find out what that balance is, send you a text message, and then when you jump when you get in with Trueheart, if you just want to you and her work out the email and draft it, whether you draft the email and she checks it over and press send type of thing and just to care to to care? Yeah. Just just, like yeah. What I well, what I'll do is I'll I can I can do one or two things? I can send you an email, like, send to her and and cc you in and cc care and care super in. And, basically, you just respond to that email or and go from there. So that way, they have a full email change from both of like, from from you as well. Because they'll need your approval. Yeah. Yes. No. There's honestly, it shouldn't be an issue, really. So it's it's fine. I know. Somehow the dot got removed. No. That's okay. Yeah. No. That's okay. I spoke to them yeah. I spoke to them yesterday about it all anyway. Got the case, like, escalated and seen too to try and get things maneuvering. So that's that's absolutely okay. We'll I'll I'll jump on the phone now and and just grab that balance and click Yeah. I can do that. That's fine. No. That's okay. We're being cc'd in on on all on the correspondence anyway. So if you like, I can just when we get correspondence, I'll just try I'll forward it to you. Say it's too hard doing it. That's okay. No. No. Just try. I'll I'll jump on the phone to them now. That's okay. I'll I'll send you an email and a text message. Okay. No stress. 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Robert. How are you going? That's okay. I actually was to give you a call this morning. There's been an approval for a release of funds, and I just need to do the math on correcting how much we need to withdraw and then basically get you that figure so that way we can leave that $300,000 in the account, as you guys want.\n\nCare Super came back to me, this morning just saying that, everything's been approved, and we just need for to to basically respond to the email confirming. With 200. Yeah. I had a I had a phone call with them the other day, and I I had a chat to them and talked. And literally but, like, there's verbal notes on file.\n\nSo why are they coming back to me now? Anyway, there's there's notes on file, but they they're they basically just said that they need to have it in in in writing. But what I'll do is I will I I when I was on the phone with them yesterday, I got the account balance for yesterday because I wanna obviously, there's market fluctuations, there's increases, all the rest of it. I wanna just get what the account balance stands at, and and I'll get you that figure so that way we can we can basically just email from two parts of them. Yeah.\n\nOh, yep. Yeah. Yeah. I do. Yeah.\n\nYeah. So I'm I'm just gonna give him a call again. Yeah. Yeah. No.\n\nThat's okay. It should just be it. Do you do you have access to to our emails? Do you? Yeah.\n\nAre you are you by chance going into the hospital today to go see her? Okay. No. It's okay. Yeah.\n\nWell, how about I'll I'll jump on the phone right now to care, find out what that balance is, send you a text message, and then when you jump when you get in with Trueheart, if you just want to you and her work out the email and draft it, whether you draft the email and she checks it over and press send type of thing and just to care to to care? Yeah. Just just, like yeah. What I well, what I'll do is I'll I can I can do one or two things? I can send you an email, like, send to her and and cc you in and cc care and care super in.\n\nAnd, basically, you just respond to that email or and go from there. So that way, they have a full email change from both of like, from from you as well. Because they'll need your approval. Yeah. Yes.\n\nNo. There's honestly, it shouldn't be an issue, really. So it's it's fine. I know. Somehow the dot got removed.\n\nNo. That's okay. Yeah. No. That's okay.\n\nI spoke to them yeah. I spoke to them yesterday about it all anyway. Got the case, like, escalated and seen too to try and get things maneuvering. So that's that's absolutely okay. We'll I'll I'll jump on the phone now and and just grab that balance and click Yeah.\n\nI can do that. That's fine. No. That's okay. We're being cc'd in on on all on the correspondence anyway.\n\nSo if you like, I can just when we get correspondence, I'll just try I'll forward it to you. Say it's too hard doing it. That's okay. No. No.\n\nJust try. I'll I'll jump on the phone to them now. That's okay. I'll I'll send you an email and a text message. Okay.\n\nNo stress. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Robert.","start":4.08,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.20207025855779648},{"text":"How are you going?","start":4.7999997,"end":5.7,"sentiment":"neutral","sentiment_score":0.33118724077939987},{"text":"That's okay.","start":12.559999,"end":13.38,"sentiment":"neutral","sentiment_score":0.21137609332799911},{"text":"I actually was to give you a call this morning.","start":13.5199995,"end":15.62,"sentiment":"neutral","sentiment_score":0.1276993967592716},{"text":"There's been an approval for a release of funds, and I just need to do the math on correcting how much we need to withdraw and then basically get you that figure so that way we can leave that $300,000 in the account, as you guys want.","start":16.775,"end":35.329998,"sentiment":"neutral","sentiment_score":0.14408070792226083}],"sentiment":"neutral","sentiment_score":0.15692967548966408,"num_words":65,"start":4.08,"end":35.329998},{"sentences":[{"text":"Care 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I I was actually asking for Caden, but you're you're the you're the main pastor. Yep. Well, Right. Yep. Yep. Yeah. Well, this is why I'm this is why I'm phoning. Did you see the email they sent to Caden? Whether asking whether it was 20,000 or 200,000? Yeah. Yep. Right. Yeah. Well, I just I just two two had in hospital, Larissa. Back in hospital again. She came home for a a day or two, and but she's come back in this morning. She's really, really poorly. So yeah. Now does Caden have third party authority, or do you have third party authority? That's that's what I that's that's what I thought. Yeah. But, really, I don't think I don't think Touha is in a position to talk to them quite honestly. So is it yes. I do. Well, yes. She has been forward this is actually annoying because they're supposed to be I I'm sure I signed third party authority way back, and they I don't know why they're not copying me in on the emails to her, but she's been forwarding them them to me. And, you know, because she's so sick, it's really not fair to her that having to do that. Yeah. We'll be going in later this afternoon. Yeah. I've got a medical appointment myself this morning. So yeah. Yeah. That would be good. Yeah. So so send an email to you or to to who's to Ken. Yeah. Yeah. Okay. Yeah. Yeah. That would be good. Yeah. Yeah. Absolutely. To her, I was actually you know, she just said to me a minute ago, if, you know, really, if there's any problem, then we'll just leave it as as 200,000. But rather than try and upset things. But if if you think it's possible to do it the way that we really want to, which is the balance will be 300,000 and the rest will be withdrawn, that's really that's the preferred way to do it. I mean Yeah. Okay. I mean, we don't want to them to to come back and say, oh, you've varied the amount. You can't do that or you know, from from the fall that Cadence sent to them with a $2,000,000. I don't know. Yeah. So yeah. Okay. Yeah. Well, that would be great if you can help us to sort all that one out. Thanks. Thanks, Libby. Yeah, if you wouldn't mind just asking them I mean, ask them why they're not forwarding every, you know, things to me copying things to me because I'm I've got third party authority. So but, anyway, it's one of these things. Yeah. Thanks very much. That would be great. Thank you very much. Okay. Alright. Thanks, Larissa. Appreciate your help. Thank you. See you. 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Marissa. I I was actually asking for Caden, but you're you're the you're the main pastor. Yep. Well, Right. Yep.\n\nYep. Yeah. Well, this is why I'm this is why I'm phoning. Did you see the email they sent to Caden? Whether asking whether it was 20,000 or 200,000?\n\nYeah. Yep. Right. Yeah. Well, I just I just two two had in hospital, Larissa.\n\nBack in hospital again. She came home for a a day or two, and but she's come back in this morning. She's really, really poorly. So yeah. Now does Caden have third party authority, or do you have third party authority?\n\nThat's that's what I that's that's what I thought. Yeah. But, really, I don't think I don't think Touha is in a position to talk to them quite honestly. So is it yes. I do.\n\nWell, yes. She has been forward this is actually annoying because they're supposed to be I I'm sure I signed third party authority way back, and they I don't know why they're not copying me in on the emails to her, but she's been forwarding them them to me. And, you know, because she's so sick, it's really not fair to her that having to do that. Yeah. We'll be going in later this afternoon.\n\nYeah. I've got a medical appointment myself this morning. So yeah. Yeah. That would be good.\n\nYeah. So so send an email to you or to to who's to Ken. Yeah. Yeah. Okay.\n\nYeah. Yeah. That would be good. Yeah. Yeah.\n\nAbsolutely. To her, I was actually you know, she just said to me a minute ago, if, you know, really, if there's any problem, then we'll just leave it as as 200,000. But rather than try and upset things. But if if you think it's possible to do it the way that we really want to, which is the balance will be 300,000 and the rest will be withdrawn, that's really that's the preferred way to do it. I mean Yeah.\n\nOkay. I mean, we don't want to them to to come back and say, oh, you've varied the amount. You can't do that or you know, from from the fall that Cadence sent to them with a $2,000,000. I don't know. Yeah.\n\nSo yeah. Okay. Yeah. Well, that would be great if you can help us to sort all that one out. Thanks.\n\nThanks, Libby. Yeah, if you wouldn't mind just asking them I mean, ask them why they're not forwarding every, you know, things to me copying things to me because I'm I've got third party authority. So but, anyway, it's one of these things. Yeah. Thanks very much.\n\nThat would be great. Thank you very much. Okay. Alright. Thanks, Larissa.\n\nAppreciate your help. Thank you. See you. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Marissa.","start":6.16,"end":6.98,"sentiment":"neutral","sentiment_score":0.0664125345647335},{"text":"I I was actually asking for Caden, but you're you're the you're the main pastor.","start":7.2799997,"end":14.974999,"sentiment":"neutral","sentiment_score":0.047199961232642335},{"text":"Yep.","start":20.235,"end":20.735,"sentiment":"neutral","sentiment_score":0.14576062560081482},{"text":"Well, Right.","start":27.835,"end":34.68,"sentiment":"neutral","sentiment_score":0.1897783875465393},{"text":"Yep.","start":36.9,"end":37.15,"sentiment":"neutral","sentiment_score":0.3040822148323059}],"sentiment":"neutral","sentiment_score":0.0795344811021572,"num_words":21,"start":6.16,"end":37.15},{"sentences":[{"text":"Yep.","start":37.15,"end":37.65,"sentiment":"neutral","sentiment_score":0.271148681640625},{"text":"Yeah.","start":49.135002,"end":49.375,"sentiment":"neutral","sentiment_score":0.06292731314897537},{"text":"Well, this is why I'm this is why I'm phoning.","start":49.375,"end":51.535,"sentiment":"neutral","sentiment_score":0.013776544574648142},{"text":"Did you see the email they sent to Caden?","start":51.535,"end":53.715,"sentiment":"neutral","sentiment_score":-0.004608201069964303},{"text":"Whether asking whether it was 20,000 or 200,000?","start":54.255,"end":58.035,"sentiment":"neutral","sentiment_score":-0.010907846968621016}],"sentiment":"neutral","sentiment_score":0.011831201901980516,"num_words":29,"start":37.15,"end":58.035},{"sentences":[{"text":"Yeah.","start":74.495,"end":74.995,"sentiment":"neutral","sentiment_score":-0.023269234225153923},{"text":"Yep.","start":89.32,"end":89.82,"sentiment":"neutral","sentiment_score":0.13133710622787476},{"text":"Right.","start":92.52,"end":93.02,"sentiment":"neutral","sentiment_score":0.1854570508003235},{"text":"Yeah.","start":97.88,"end":98.38,"sentiment":"neutral","sentiment_score":0.03704894706606865},{"text":"Well, I just I just two two had in hospital, Larissa.","start":99.695,"end":103.955,"sentiment":"neutral","sentiment_score":-0.020954077047380535}],"sentiment":"neutral","sentiment_score":0.00667193482319514,"num_words":15,"start":74.495,"end":103.955},{"sentences":[{"text":"Back in hospital again.","start":104.015,"end":105.455,"sentiment":"neutral","sentiment_score":-0.018282962031662464},{"text":"She came home for a a day or two, and but she's come back in this morning.","start":105.455,"end":109.854996,"sentiment":"neutral","sentiment_score":-0.13905102080282042},{"text":"She's really, really poorly.","start":109.854996,"end":111.235,"sentiment":"negative","sentiment_score":-0.7238023728132248},{"text":"So yeah.","start":111.295,"end":113.615,"sentiment":"neutral","sentiment_score":-0.1952861025929451},{"text":"Now does Caden have third party authority, or do you have third party authority?","start":113.615,"end":119.049995,"sentiment":"neutral","sentiment_score":-0.055829162310276716}],"sentiment":"neutral","sentiment_score":-0.15864363830627465,"num_words":41,"start":104.015,"end":119.049995},{"sentences":[{"text":"That's that's what I that's that's what I thought.","start":121.11,"end":123.99,"sentiment":"neutral","sentiment_score":-0.10994980898168352},{"text":"Yeah.","start":123.99,"end":124.49,"sentiment":"neutral","sentiment_score":-0.04180430620908737},{"text":"But, really, I don't think I don't think Touha is in a position to talk to them quite honestly.","start":124.869995,"end":130.905,"sentiment":"neutral","sentiment_score":-0.30574897284570496},{"text":"So is it yes.","start":132.005,"end":138.485,"sentiment":"neutral","sentiment_score":-0.015114434529095888},{"text":"I do.","start":138.485,"end":138.88501,"sentiment":"neutral","sentiment_score":0.017310396768152714}],"sentiment":"neutral","sentiment_score":-0.19618342901979174,"num_words":35,"start":121.11,"end":138.88501},{"sentences":[{"text":"Well, yes.","start":138.88501,"end":139.55,"sentiment":"neutral","sentiment_score":-0.04016393609344959},{"text":"She has been forward this is actually annoying because they're supposed to be I I'm sure I signed third party authority way back, and they I don't know why they're not copying me in on the emails to her, but she's been forwarding them them to me.","start":139.55,"end":157.495,"sentiment":"negative","sentiment_score":-0.4442622739266842},{"text":"And, you know, because she's so sick, it's really not fair to her that having to do that.","start":157.495,"end":165.195,"sentiment":"negative","sentiment_score":-0.6005320813920763},{"text":"Yeah.","start":171.37,"end":171.61,"sentiment":"neutral","sentiment_score":0.017998604103922844},{"text":"We'll be going in later this afternoon.","start":171.61,"end":173.62999,"sentiment":"neutral","sentiment_score":0.0077085428472076145}],"sentiment":"negative","sentiment_score":-0.4226436507701874,"num_words":75,"start":138.88501,"end":173.62999},{"sentences":[{"text":"Yeah.","start":173.69,"end":174.19,"sentiment":"neutral","sentiment_score":-0.003809817135334015},{"text":"I've got a medical appointment myself this morning.","start":174.25,"end":177.04999,"sentiment":"neutral","sentiment_score":-0.07603665487840772},{"text":"So yeah.","start":177.04999,"end":181.96501,"sentiment":"neutral","sentiment_score":-0.01659207884222269},{"text":"Yeah.","start":184.905,"end":185.405,"sentiment":"neutral","sentiment_score":-0.007728557102382183},{"text":"That would be good.","start":188.345,"end":189.30501,"sentiment":"positive","sentiment_score":0.5722136870026588}],"sentiment":"neutral","sentiment_score":0.10223993606632575,"num_words":16,"start":173.69,"end":189.30501},{"sentences":[{"text":"Yeah.","start":189.30501,"end":189.80501,"sentiment":"neutral","sentiment_score":0.16343432664871216},{"text":"So so send an email to you or to to who's to Ken.","start":204.37,"end":210.55501,"sentiment":"neutral","sentiment_score":0.0404279249218794},{"text":"Yeah.","start":221.41501,"end":221.91501,"sentiment":"neutral","sentiment_score":0.13341780006885529},{"text":"Yeah.","start":225.41,"end":225.91,"sentiment":"neutral","sentiment_score":0.1234668418765068},{"text":"Okay.","start":228.29001,"end":228.79001,"sentiment":"neutral","sentiment_score":0.12285031378269196}],"sentiment":"neutral","sentiment_score":0.06286660625654109,"num_words":17,"start":189.30501,"end":228.79001},{"sentences":[{"text":"Yeah.","start":229.09,"end":229.59,"sentiment":"neutral","sentiment_score":0.08766468614339828},{"text":"Yeah.","start":235.33,"end":235.83,"sentiment":"neutral","sentiment_score":0.09952154755592346},{"text":"That would be good.","start":235.97,"end":236.77,"sentiment":"neutral","sentiment_score":0.21931792609393597},{"text":"Yeah.","start":236.77,"end":237.27,"sentiment":"neutral","sentiment_score":0.14363285899162292},{"text":"Yeah.","start":238.175,"end":238.495,"sentiment":"neutral","sentiment_score":0.10632506012916564}],"sentiment":"neutral","sentiment_score":0.16430198214948177,"num_words":8,"start":229.09,"end":238.495},{"sentences":[{"text":"Absolutely.","start":238.495,"end":238.995,"sentiment":"neutral","sentiment_score":0.18767651915550232},{"text":"To her, I was actually you know, she just said to me a minute ago, if, you know, really, if there's any problem, then we'll just leave it as as 200,000.","start":240.655,"end":249.215,"sentiment":"neutral","sentiment_score":0.04687653632173615},{"text":"But rather than try and upset things.","start":249.215,"end":253.95,"sentiment":"neutral","sentiment_score":-0.07221143586294991},{"text":"But if if you think it's possible to do it the way that we really want to, which is the balance will be 300,000 and the rest will be withdrawn, that's really that's the preferred way to do it.","start":253.95,"end":267.755,"sentiment":"neutral","sentiment_score":0.10423249980578056},{"text":"I mean Yeah.","start":268.855,"end":272.05502,"sentiment":"neutral","sentiment_score":-0.014068973561127976}],"sentiment":"neutral","sentiment_score":0.06368184772630532,"num_words":81,"start":238.495,"end":272.05502},{"sentences":[{"text":"Okay.","start":272.05502,"end":272.55502,"sentiment":"neutral","sentiment_score":0.14296559989452362},{"text":"I mean, we don't want to them to to come back and say, oh, you've varied the amount.","start":273.73502,"end":279.255,"sentiment":"neutral","sentiment_score":-0.02576274495287281},{"text":"You can't do that or you know, from from the fall that Cadence sent to them with a $2,000,000.","start":279.255,"end":288.97,"sentiment":"neutral","sentiment_score":-0.3147266420878862},{"text":"I don't know.","start":289.83002,"end":291.85,"sentiment":"neutral","sentiment_score":-0.18438483277956644},{"text":"Yeah.","start":294.39,"end":294.89,"sentiment":"neutral","sentiment_score":-0.06791844218969345}],"sentiment":"neutral","sentiment_score":-0.16480102260608137,"num_words":42,"start":272.05502,"end":294.89},{"sentences":[{"text":"So yeah.","start":295.27002,"end":296.69498,"sentiment":"neutral","sentiment_score":-0.07219182327389717},{"text":"Okay.","start":297.395,"end":297.895,"sentiment":"neutral","sentiment_score":-0.015980035066604614},{"text":"Yeah.","start":300.435,"end":300.755,"sentiment":"neutral","sentiment_score":0.04691779613494873},{"text":"Well, that would be great if you can help us to sort all that one out.","start":300.755,"end":304.35498,"sentiment":"neutral","sentiment_score":0.27158520091325045},{"text":"Thanks.","start":304.35498,"end":304.85498,"sentiment":"positive","sentiment_score":0.4712525010108948}],"sentiment":"neutral","sentiment_score":0.22396046810206913,"num_words":21,"start":295.27002,"end":304.85498},{"sentences":[{"text":"Thanks, Libby.","start":305.235,"end":306.13498,"sentiment":"neutral","sentiment_score":0.25252820551395416},{"text":"Yeah, if you wouldn't mind just asking them I mean, ask them why they're not forwarding every, you know, things to me copying things to me because I'm I've got third party authority.","start":324.375,"end":334.635,"sentiment":"neutral","sentiment_score":-0.0480952745472843},{"text":"So but, anyway, it's one of these things.","start":334.695,"end":340.42,"sentiment":"neutral","sentiment_score":-0.0010806031059473753},{"text":"Yeah.","start":349.12003,"end":349.36002,"sentiment":"neutral","sentiment_score":-0.01472264714539051},{"text":"Thanks very much.","start":349.36002,"end":350.5,"sentiment":"neutral","sentiment_score":-0.2603352318207423}],"sentiment":"neutral","sentiment_score":-0.04013746418058872,"num_words":47,"start":305.235,"end":350.5},{"sentences":[{"text":"That would be great.","start":350.64,"end":351.36002,"sentiment":"neutral","sentiment_score":-0.0068218279629945755},{"text":"Thank you very much.","start":351.36002,"end":352.32,"sentiment":"positive","sentiment_score":0.33982764184474945},{"text":"Okay.","start":352.32,"end":352.785,"sentiment":"neutral","sentiment_score":0.026169566437602043},{"text":"Alright.","start":354.70502,"end":355.20502,"sentiment":"neutral","sentiment_score":0.05908137559890747},{"text":"Thanks, Larissa.","start":356.545,"end":357.525,"sentiment":"positive","sentiment_score":0.39677244424819946}],"sentiment":"neutral","sentiment_score":0.18423492383832732,"num_words":12,"start":350.64,"end":357.525},{"sentences":[{"text":"Appreciate your help.","start":357.745,"end":358.965,"sentiment":"positive","sentiment_score":0.49623236060142517},{"text":"Thank you.","start":362.225,"end":362.965,"sentiment":"positive","sentiment_score":0.3611598610877991},{"text":"See you.","start":363.345,"end":364.085,"sentiment":"neutral","sentiment_score":0.2293519824743271},{"text":"Bye.","start":364.625,"end":365.125,"sentiment":"neutral","sentiment_score":0.26320523023605347}],"sentiment":"positive","sentiment_score":0.36661574989557266,"num_words":8,"start":357.745,"end":365.125}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi, Robert. How are you going?\n\nChannel 1: Hi, Marissa. I I was actually asking for Caden, but you're you're the\n\nChannel 0: That's okay.\n\nChannel 1: you're the main\n\nChannel 0: I actually was to give\n\nChannel 1: pastor.\n\nChannel 0: you a call this morning. There's been an approval for a release of funds,\n\nChannel 1: Yep.\n\nChannel 0: and I just need to do the math on correcting how much we need to withdraw and then\n\nChannel 1: Well,\n\nChannel 0: basically get you that figure so that way we can leave that $300,000 in the account, as\n\nChannel 1: Right.\n\nChannel 0: you guys want. Care Super\n\nChannel 1: Yep.\n\nChannel 0: came\n\nChannel 1: Yep.\n\nChannel 0: back to me, this morning just saying that, everything's been approved, and we just need for to to basically respond to the email confirming.\n\nChannel 1: Yeah. Well, this is why I'm this is why I'm phoning. Did you see the email they sent to Caden? Whether asking whether it was 20,000 or 200,000?\n\nChannel 0: With 200. Yeah. I had a I had a phone call with them the other day, and I I had a chat to them and talked. And literally but, like, there's verbal notes on file. So why are they coming back to me now?\n\nAnyway, there's there's notes on file, but they they're they basically just said that they need to\n\nChannel 1: Yeah.\n\nChannel 0: have it in in in writing. But what I'll do is I will I I when I was on the phone with them yesterday, I got the account balance for yesterday because I wanna obviously, there's market fluctuations, there's increases, all the rest of it. I\n\nChannel 1: Yep.\n\nChannel 0: wanna just get what the account balance stands at, and\n\nChannel 1: Right.\n\nChannel 0: and I'll get you that figure so that way we can we can basically just email\n\nChannel 1: Yeah.\n\nChannel 0: from two parts\n\nChannel 1: Well, I\n\nChannel 0: of\n\nChannel 1: just\n\nChannel 0: them.\n\nChannel 1: I just two two had in hospital, Larissa. Back in hospital\n\nChannel 0: Yeah.\n\nChannel 1: again. She came home for a a day or two, and but she's\n\nChannel 0: Oh,\n\nChannel 1: come\n\nChannel 0: yep.\n\nChannel 1: back in this morning. She's really, really poorly. So yeah. Now does Caden have third party authority, or do you have third party authority?\n\nChannel 0: Yeah. Yeah. I do. Yeah. Yeah.\n\nSo I'm\n\nChannel 1: That's\n\nChannel 0: I'm just gonna\n\nChannel 1: that's\n\nChannel 0: give him\n\nChannel 1: what\n\nChannel 0: a\n\nChannel 1: I\n\nChannel 0: call\n\nChannel 1: that's\n\nChannel 0: again.\n\nChannel 1: that's\n\nChannel 0: Yeah.\n\nChannel 1: what I thought. Yeah. But,\n\nChannel 0: Yeah.\n\nChannel 1: really, I don't think I don't think Touha is in a position to talk to them quite honestly.\n\nChannel 0: No.\n\nChannel 1: So\n\nChannel 0: That's\n\nChannel 1: is\n\nChannel 0: okay. It\n\nChannel 1: it\n\nChannel 0: should just be it. Do you do you have access to to our emails?\n\nChannel 1: yes. I do. Well, yes. She has been forward this is actually annoying because they're supposed to be I I'm sure I signed third party authority way back, and they I don't know why they're not copying me in on the\n\nChannel 0: Do\n\nChannel 1: emails to\n\nChannel 0: you?\n\nChannel 1: her, but she's been forwarding them them to me. And, you know, because she's so sick, it's really not fair to her that having to do that.\n\nChannel 0: Yeah. Are you are you by chance going into the hospital today to go see her?\n\nChannel 1: Yeah. We'll be going in later this afternoon. Yeah.\n\nChannel 0: Okay.\n\nChannel 1: I've got\n\nChannel 0: No.\n\nChannel 1: a\n\nChannel 0: It's\n\nChannel 1: medical\n\nChannel 0: okay.\n\nChannel 1: appointment myself this morning. So\n\nChannel 0: Yeah. Well, how about I'll I'll jump on the phone right now\n\nChannel 1: yeah.\n\nChannel 0: to care, find out what that balance is,\n\nChannel 1: Yeah.\n\nChannel 0: send you a text message,\n\nChannel 1: That would be good.\n\nChannel 0: and then\n\nChannel 1: Yeah.\n\nChannel 0: when you jump when you get in with Trueheart, if you just want to you and her work out the email and draft it, whether you draft the email and she checks it over and press send type of thing and just\n\nChannel 1: So so send an email to you or to\n\nChannel 0: to care\n\nChannel 1: to who's\n\nChannel 0: to to care? Yeah. Just\n\nChannel 1: to Ken.\n\nChannel 0: just, like yeah. What I well, what I'll do is I'll I can I can do one or two things? I can send you an email, like, send to her and and cc you in and\n\nChannel 1: Yeah.\n\nChannel 0: cc care and care super in. And,\n\nChannel 1: Yeah.\n\nChannel 0: basically, you just respond to that email\n\nChannel 1: Okay. Yeah.\n\nChannel 0: or and go from there. So that way, they have a full email change from both of like, from from you as\n\nChannel 1: Yeah.\n\nChannel 0: well.\n\nChannel 1: That\n\nChannel 0: Because\n\nChannel 1: would be\n\nChannel 0: they'll\n\nChannel 1: good.\n\nChannel 0: need\n\nChannel 1: Yeah.\n\nChannel 0: your approval.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Absolutely. To her, I was actually you know, she just said to me a minute ago, if, you know, really, if there's any problem, then we'll just leave it as as 200,000. But rather than try and upset things. But if if you think it's possible to do it the way that we really want to, which is the balance will\n\nChannel 0: Yes.\n\nChannel 1: be 300,000 and the rest will be withdrawn, that's really that's the preferred way to do it.\n\nChannel 0: No. There's\n\nChannel 1: I mean\n\nChannel 0: honestly, it shouldn't be an issue, really.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: So it's it's fine.\n\nChannel 1: I mean, we don't want to them to to come back and say, oh, you've varied the amount. You can't do that or you know, from from the fall that Cadence sent to them with a $2,000,000. I\n\nChannel 0: I know. Somehow\n\nChannel 1: don't know.\n\nChannel 0: the dot got removed.\n\nChannel 1: Yeah. So\n\nChannel 0: No.\n\nChannel 1: yeah.\n\nChannel 0: That's\n\nChannel 1: Okay. Yeah. Well, that would be great if you can help us to sort all that one out. Thanks.\n\nChannel 0: okay.\n\nChannel 1: Thanks,\n\nChannel 0: Yeah.\n\nChannel 1: Libby.\n\nChannel 0: No. That's okay. I spoke to them yeah. I spoke to them yesterday about it all anyway. Got the case, like, escalated and seen too to try and get things maneuvering.\n\nSo that's that's absolutely okay. We'll I'll I'll jump on the phone now and and just grab that balance and\n\nChannel 1: Yeah, if you wouldn't mind just asking them I mean, ask them why they're not forwarding\n\nChannel 0: click\n\nChannel 1: every, you know, things to me copying things to me because I'm I've got third party authority. So but, anyway, it's\n\nChannel 0: Yeah. I\n\nChannel 1: one\n\nChannel 0: can\n\nChannel 1: of\n\nChannel 0: do that.\n\nChannel 1: these\n\nChannel 0: That's fine. No.\n\nChannel 1: things.\n\nChannel 0: That's okay. We're being cc'd in on on all on the correspondence anyway. So if you like, I can just when we get correspondence, I'll just try I'll forward it to you.\n\nChannel 1: Yeah.\n\nChannel 0: Say it's\n\nChannel 1: Thanks\n\nChannel 0: too hard\n\nChannel 1: very\n\nChannel 0: doing\n\nChannel 1: much. That would be\n\nChannel 0: it.\n\nChannel 1: great.\n\nChannel 0: That's\n\nChannel 1: Thank\n\nChannel 0: okay.\n\nChannel 1: you very much. Okay.\n\nChannel 0: No. No. Just try. I'll\n\nChannel 1: Alright.\n\nChannel 0: I'll jump on the phone to them now.\n\nChannel 1: Thanks, Larissa. Appreciate your help.\n\nChannel 0: That's okay. I'll I'll send you an email and a text message.\n\nChannel 1: Thank you. See you.\n\nChannel 0: Okay. No stress.\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hi, Robert.","start":4.08,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.20207025855779648},{"text":"How are you going?","start":4.7999997,"end":5.7,"sentiment":"neutral","sentiment_score":0.33118724077939987}],"sentiment":"neutral","sentiment_score":0.2881482467055321,"channel":0,"num_words":6,"start":4.08,"end":5.7},{"sentences":[{"text":"Hi, Marissa.","start":6.16,"end":6.98,"sentiment":"neutral","sentiment_score":0.0664125345647335},{"text":"I I was actually asking for Caden, but you're you're the","start":7.2799997,"end":11.86,"sentiment":"neutral","sentiment_score":0.006837053309110078}],"sentiment":"neutral","sentiment_score":0.016002511963821374,"channel":1,"num_words":13,"start":6.16,"end":11.86},{"sentences":[{"text":"That's 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The representative explains that they need to confirm the balance in writing and that the customer will receive an email and text message. The customer agrees to send the information and the call ends."},"intents":{"segments":[{"text":"There's been an approval for a release of funds, Yep. and I just need to do the math on correcting how much we need to withdraw and then Well, basically get you that figure so that way we can leave that $300,000 in the account, as Right.","start_word":35,"end_word":81,"intents":[{"intent":"Resolve funds withdrawal amount","confidence_score":0.0011644717}]},{"text":"Now does Caden have third party authority, or do you have third party authority? Yeah.","start_word":325,"end_word":339,"intents":[{"intent":"Check cden's authority","confidence_score":0.010293083}]},{"text":"send you a text message, That would be good. and then Yeah. when you jump when you get in with Trueheart, if you just want to you and her work out the email and draft it, whether you draft the email and she checks it over and press send type of thing and just So so send an email to you or to to care to who's to to care? Yeah.","start_word":540,"end_word":610,"intents":[{"intent":"Send email","confidence_score":0.82710874},{"intent":"Send email","confidence_score":0.042544965}]},{"text":"To her, I was actually you know, she just said to me a minute ago, if, you know, really, if there's any problem, then we'll just leave it as as 200,000. But rather than try and upset things. But if if you think it's possible to do it the way that we really want to, which is the balance will Yes.","start_word":704,"end_word":764,"intents":[{"intent":"Change balance","confidence_score":0.09809223},{"intent":"Accept change","confidence_score":0.016206095}]}]},"sentiments":{"segments":[{"text":"Hi, Robert.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.20207026600837708},{"text":"How are you going?","start_word":2,"end_word":5,"sentiment":"positive","sentiment_score":0.3371249735355377},{"text":"Hi, Marissa. I I was actually asking for Caden, but you're you're the That's okay. you're the main I actually was to give pastor. you a call this morning. There's been an approval for a release of funds, Yep. and I just need to do the math on correcting how much we need to withdraw and then Well, basically get you that figure so that way we can leave that $300,000 in the account, as Right. you guys want.","start_word":6,"end_word":84,"sentiment":"neutral","sentiment_score":0.12580706179141998},{"text":"Care Super Yep.","start_word":85,"end_word":87,"sentiment":"positive","sentiment_score":0.3368539810180664},{"text":"came Yep. back to me, this morning just saying that, everything's been approved, and we just need for to to basically respond to the email confirming. Yeah. Well, this is why I'm this is why I'm phoning. Did you see the email they sent to Caden? Whether asking whether it was 20,000 or 200,000? With 200. Yeah. I had a I had a phone call with them the other day, and I I had a chat to them and talked. And literally but, like, there's verbal notes on file. So why are they coming back to me now? Anyway, there's there's notes on file, but they they're they basically just said that they need to Yeah. have it in in in writing. But what I'll do is I will I I when I was on the phone with them yesterday, I got the account balance for yesterday because I wanna obviously, there's market fluctuations, there's increases, all the rest of it. I Yep. wanna just get what the account balance stands at, and Right. and I'll get you that figure so that way we can we can basically just email Yeah. from two parts Well, I of just them. I just two two had in hospital, Larissa. Back in hospital Yeah. again. She came home for a a day or two, and but Oh, she's yep. come back in this morning.","start_word":88,"end_word":318,"sentiment":"neutral","sentiment_score":0.013191564935884434},{"text":"She's really, really poorly.","start_word":319,"end_word":322,"sentiment":"negative","sentiment_score":-0.7109941244125366},{"text":"So yeah. Now does Caden have third party authority, or do you have third party authority? Yeah. Yeah. I do. Yeah. Yeah. So I'm That's I'm just gonna that's give him what a I call that's again. that's Yeah. what I thought. Yeah. But, Yeah. really, I don't think I don't think Touha is in a position to talk to them quite honestly. No. So That's is okay. It it should just be it. Do you do you have access to to our emails? yes. I do. Well, yes.","start_word":323,"end_word":411,"sentiment":"neutral","sentiment_score":-0.11114490032196044},{"text":"She has been forward this is actually annoying because they're supposed to be I I'm sure I signed third party authority way back, and they I don't know why they're not copying me in on Do the emails to you? her, but she's been forwarding them them to me. And, you know, because she's so sick, it's really not fair to her that having to do that.","start_word":412,"end_word":478,"sentiment":"negative","sentiment_score":-0.47828540205955505},{"text":"Yeah. Are you are you by chance going into the hospital today to go see her? Yeah. We'll be going in later this afternoon. Yeah. Okay. I've got No. a It's medical okay. appointment myself this morning. So Yeah. Well, how about I'll I'll jump on the phone right now yeah. to care, find out what that balance is, Yeah. send you a text message, That would be good. and then Yeah. when you jump when you get in with Trueheart, if you just want to you and her work out the email and draft it, whether you draft the email and she checks it over and press send type of thing and just So so send an email to you or to to care to who's to to care? Yeah. Just to Ken. just, like yeah. What I well, what I'll do is I'll I can I can do one or two things? I can send you an email, like, send to her and and cc you in and Yeah. cc care and care super in. And, Yeah. basically, you just respond to that email Okay. Yeah. or and go from there. So that way, they have a full email change from both of like, from from you as Yeah. well. That Because would be they'll good. need Yeah. your approval. Yeah. Yeah. Absolutely. To her, I was actually you know, she just said to me a minute ago, if, you know, really, if there's any problem, then we'll just leave it as as 200,000. But rather than try and upset things. But if if you think it's possible to do it the way that we really want to, which is the balance will Yes. be 300,000 and the rest will be withdrawn, that's really that's the preferred way to do it. No. There's I mean honestly, it shouldn't be an issue, really. Yeah. Okay. So it's it's fine. I mean, we don't want to them to to come back and say, oh, you've varied the amount. You can't do that or you know, from from the fall that Cadence sent to them with a $2,000,000. I I know. Somehow don't know. the dot got removed. Yeah. So No. yeah. That's Okay. Yeah. Well, that would be great if you can help us to sort all that one out.","start_word":479,"end_word":868,"sentiment":"neutral","sentiment_score":0.04515442171922097},{"text":"Thanks.","start_word":869,"end_word":869,"sentiment":"positive","sentiment_score":0.4712525010108948},{"text":"okay. Thanks, Yeah. Libby. No. That's okay. I spoke to them yeah. I spoke to them yesterday about it all anyway. Got the case, like, escalated and seen too to try and get things maneuvering. So that's that's absolutely okay. We'll I'll I'll jump on the phone now and and just grab that balance and Yeah, if you wouldn't mind just asking them I mean, ask them why they're not forwarding click every, you know, things to me copying things to me because I'm I've got third party authority. So but, anyway, it's Yeah. I one can of do that. these That's fine. No. things. That's okay. We're being cc'd in on on all on the correspondence anyway. So if you like, I can just when we get correspondence, I'll just try I'll forward it to you. Yeah. Say it's Thanks too hard very doing much. That would be it. great. That's Thank okay.","start_word":870,"end_word":1023,"sentiment":"neutral","sentiment_score":-0.003489637281745672},{"text":"you very much.","start_word":1024,"end_word":1026,"sentiment":"positive","sentiment_score":0.3413599729537964},{"text":"Okay. No. No. Just try. I'll Alright. I'll jump on the phone to them now.","start_word":1027,"end_word":1041,"sentiment":"neutral","sentiment_score":0.028590932488441467},{"text":"Thanks, Larissa. Appreciate your help.","start_word":1042,"end_word":1046,"sentiment":"positive","sentiment_score":0.455747127532959},{"text":"That's okay. 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