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If you go to if you go to your router, the the modem router, whatever you wanna call it, there's a there's a power supply that's plugged in the back of it. It's a little a little black thing that goes in. You need to pull pull you need to pull that out for twenty minutes. Oh, you've done that. Okay. Okay. So what hap yeah. No. This is isn't that strange? Because I've got customers that Prime are not working, You sign up a new one and it works. Alright. So this is what's happened. I'll tell you what's happened. It's really crazy. I don't understand it. Our back end doesn't understand it. Nobody understands it because all we did is upgrade our Internet transit. That's all we did. So we went from one grade to a higher grade, which gives you guys a better protection when it comes to against hacking and stuff like that. So by doing that, we've upgraded the the the quality of the the bandwidth. We've upgraded the bandwidth to unlimited so we we can put a 100,000 customers on board just to give you an idea. Everybody's getting really, really good speeds. The GEO IP transit is located in Australia in Melbourne. We've we've done some test runs, and now all this began at 09:00 this morning. So a lot of people don't know don't understand how all this back end works, the engineering side. It it's really quite complex because now we've got optic fiber. The optic fiber now has got a global a global a global connection around the globe. So what's happened was we upgraded it. The upgrade will give you not the same IP I see a an IP is like a a phone number. That's exactly the same as a phone number. Yeah. So you ring up that phone number, and then all of a sudden, they've changed phones, and people are trying to say, well, where the hell is this phone? How come I'm not getting there? You know what I mean? And then that person rings up and say, no. No. You gotta ring up this number. Do you know what I mean? So what's what's happened is we've changed we've upgraded the transit. We've got a new global IP name, which is allocated here in Melbourne in one of our data centers in Lorimer Street for Melbourne. Now we've done some test runs with other customers. They've done speed test, and they can see Airtel Australia, and they can see the other service either in Melbourne or somebody somewhere else in Australia. Before, it was showing USA. That was in the beginning. So what when you when you start to build a house, so to speak, you gotta start you gotta yeah. That happened on Friday. Now, apparently, I was told I was told by the engineering team that this could take up to two days, and that was Friday. Then I was told on weekends, nobody worked. On Monday, it should be almost ready. It wasn't ready. So this morning at 09:00, it finally happened, where everything now it it shows Australia inside Australia, blah blah blah blah and all that stuff. So it's it's here. It's in Australia now. Telecode in Australia. It's like look. I didn't even know how to explain this, but it's just a routing issue that happens. It happens with your mobile numbers, your home home numbers, and all. It's a routing issue. Then once the router, excuse me, is settled, then everything works. You can make calls whatever you want. You know? This has been the same thing. So so when you unplug the router today, what time did you do it? Today. Yep. Twelve what? Yeah. Switching it off is not but what you gotta do is gotta you gotta unplug the power and leave everything off for about twenty minutes. Yeah. Because if you see if you switch if you switch something off, the the actual cable's still plugged into the power side. So even though you're not getting any power to your television, there's still what they call a standby connection that's there that might be really, really low. You might even notice it. However, it's still there because you might see the light when you you know how you switch the light off the TV, you still see a light there. It's either red or green. Yeah. It means that there's still yeah. You gotta put the pull the plug out of the wall or pull the plug out of the TV. And if you can do that for twenty minutes and do also the same with the router at the same time, and then what you do is you put the router in power first, and then you put your other TVs into power. Because that what it'll do, that'll give the TV time to recognize the new the new IP that we're using. Now I'll be honest with you. This should not happen. Where is the problem coming from from the Australian government? We've got too many compliances in place at the moment that whatever you do, even when you breathe the wrong way, a red flag comes up. And I'm not joking. I'm a bit serious. And and this has caused so even if we would have changed to any different IP, whether it's one that's reselling here in Australia or whatever, same thing will happen. Same thing will happen. And this is what I've I've I've found out because this has never happened to us before. So we never really have to do any research. So we've done a lot of research for the last few days, and it's really shocking to find all these bloody compliances in place. Just just to give you an idea, if you got a balloon, it's got air in it, and each bubble counted for compliance in place here in Australia, honestly, you'd run out of and you'd choke. No. I'm serious. I mean, let's talk about driving licenses. Yeah. You go out in the bloody road these days. You gotta be careful. You don't know if you're gonna get a fine for a $100. You're gonna get your license. Mate, stuff that never used to happen forty years ago. It's just it's just crazy. So what what happens, these streaming platforms, if they see something that's not correct, whether it's an IP showing outside of Australia or or some sort of a threat or something like that, they'll just block straight away. It's an automatic block. So this is what's happened. So we've noticed yeah. Yep. Yep. That's good. Okay. Leave it like that for twenty minutes. Twenty minutes to half an hour. Up to you. Alright. But, see, this is what happened. So now, for all the services to come back live, Stan, Foxtel, Netflix has never had a problem, never stopped. All these other platforms that have stopped have to recognize now that the IP address is in Australia. It's actually in Australia. It never left. It was always there. It just had a different name on it that belong that came from The US. Because all IP trends, it all that comes from The US, Canada, or somewhere in Europe. We don't have any any providers here in Australia. Yeah. You can go to Optus. You can go to Telstra. You can go to Aussie Broadband or whatever. They all buy from the same place we do. You know? And then that that's pretty much. Yeah. Give it up for now if anything happens. Yeah. First the modem, then the rest. Is that am I talking to Stuart? Oh, Chris. Oh, sorry, Chris. Yeah. Yeah. Yeah. Yeah. Yeah. Because there's another guy, Stuart. It sounds exactly like you. I think I've spoken to you before. It it could be it could be a while. Okay? Look. We apologize about this inconvenience. It's just been a real headache. Now you should be able to use I don't know if you got Netflix, an account with Netflix, but that should work and YouTube should work because that that never had an issue from day one. If you're telling me you can see Prime now, so what you've acts so what you've acts well, let me just tell you, sir. You've just proven my point. You just signed up a new account with Prime, so Prime's already picked up that our GI IPs in Australia. That's why it's working. So those old well, the old ones you got there, they're probably still hooked up on the old one until the the providers recognize, no. Hang on. It's not overseas. Is it? Until the exactly. Yeah. Yeah. Well, what why don't you this delete those apps and just open up a new account with them. Yeah. If you can do that if if you did that with Prime, because Prime was not working on our on our platform. Okay. So, actually, you do you know, that's helping me a lot to and now send out an email to people to delete and reinstall. So what you can do first is delete, reinstall the same account. If that doesn't work, just delete and open up a new account. You need to delete delete and then also delete your history and your cache that's in your TV. Who? Yeah. Cache Cache. Cash Cache, whatever. Bloody stupid name. Yeah. It's it's all they call it cookies in so what cookies do is they introduce passwords or they memorize websites and stuff like that, and it keeps it in the history until you delete it. But the problem is if you don't delete that history, originally, the processor will end up freezing because it's collecting too much information. They will stop. So you need to clear all that so the information gets spit out. Alright. That's $35 an hour of training. Alright, mate? No. You'll be alright. But trust me, mate, I've got young ones out there that don't have a bloody clue. Yeah. No. It's true, man. Alright, man. Yep. Thanks, buddy. Appreciate your patience, mate. Alright. Thank you. Have a good day. 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afternoon. Airtel tech support. Airtel tech support. Yeah. Yeah.\n\nAirtel. It's Airtel tech support. That's alright. Which which platform is this? SBS.\n\nNo. That doesn't work that way. If you go to if you go to your router, the the modem router, whatever you wanna call it, there's a there's a power supply that's plugged in the back of it. It's a little a little black thing that goes in. You need to pull pull you need to pull that out for twenty minutes.\n\nOh, you've done that. Okay. Okay. So what hap yeah. No.\n\nThis is isn't that strange? Because I've got customers that Prime are not working, You sign up a new one and it works. Alright. So this is what's happened. I'll tell you what's happened.\n\nIt's really crazy. I don't understand it. Our back end doesn't understand it. Nobody understands it because all we did is upgrade our Internet transit. That's all we did.\n\nSo we went from one grade to a higher grade, which gives you guys a better protection when it comes to against hacking and stuff like that. So by doing that, we've upgraded the the the quality of the the bandwidth. We've upgraded the bandwidth to unlimited so we we can put a 100,000 customers on board just to give you an idea. Everybody's getting really, really good speeds. The GEO IP transit is located in Australia in Melbourne.\n\nWe've we've done some test runs, and now all this began at 09:00 this morning. So a lot of people don't know don't understand how all this back end works, the engineering side. It it's really quite complex because now we've got optic fiber. The optic fiber now has got a global a global a global connection around the globe. So what's happened was we upgraded it.\n\nThe upgrade will give you not the same IP I see a an IP is like a a phone number. That's exactly the same as a phone number. Yeah. So you ring up that phone number, and then all of a sudden, they've changed phones, and people are trying to say, well, where the hell is this phone? How come I'm not getting there?\n\nYou know what I mean? And then that person rings up and say, no. No. You gotta ring up this number. Do you know what I mean?\n\nSo what's what's happened is we've changed we've upgraded the transit. We've got a new global IP name, which is allocated here in Melbourne in one of our data centers in Lorimer Street for Melbourne. Now we've done some test runs with other customers. They've done speed test, and they can see Airtel Australia, and they can see the other service either in Melbourne or somebody somewhere else in Australia. Before, it was showing USA.\n\nThat was in the beginning. So what when you when you start to build a house, so to speak, you gotta start you gotta yeah. That happened on Friday. Now, apparently, I was told I was told by the engineering team that this could take up to two days, and that was Friday. Then I was told on weekends, nobody worked.\n\nOn Monday, it should be almost ready. It wasn't ready. So this morning at 09:00, it finally happened, where everything now it it shows Australia inside Australia, blah blah blah blah and all that stuff. So it's it's here. It's in Australia now.\n\nTelecode in Australia. It's like look. I didn't even know how to explain this, but it's just a routing issue that happens. It happens with your mobile numbers, your home home numbers, and all. It's a routing issue.\n\nThen once the router, excuse me, is settled, then everything works. You can make calls whatever you want. You know? This has been the same thing. So so when you unplug the router today, what time did you do it?\n\nToday. Yep. Twelve what? Yeah. Switching it off is not but what you gotta do is gotta you gotta unplug the power and leave everything off for about twenty minutes.\n\nYeah. Because if you see if you switch if you switch something off, the the actual cable's still plugged into the power side. So even though you're not getting any power to your television, there's still what they call a standby connection that's there that might be really, really low. You might even notice it. However, it's still there because you might see the light when you you know how you switch the light off the TV, you still see a light there.\n\nIt's either red or green. Yeah. It means that there's still yeah. You gotta put the pull the plug out of the wall or pull the plug out of the TV. And if you can do that for twenty minutes and do also the same with the router at the same time, and then what you do is you put the router in power first, and then you put your other TVs into power.\n\nBecause that what it'll do, that'll give the TV time to recognize the new the new IP that we're using. Now I'll be honest with you. This should not happen. Where is the problem coming from from the Australian government? We've got too many compliances in place at the moment that whatever you do, even when you breathe the wrong way, a red flag comes up.\n\nAnd I'm not joking. I'm a bit serious. And and this has caused so even if we would have changed to any different IP, whether it's one that's reselling here in Australia or whatever, same thing will happen. Same thing will happen. And this is what I've I've I've found out because this has never happened to us before.\n\nSo we never really have to do any research. So we've done a lot of research for the last few days, and it's really shocking to find all these bloody compliances in place. Just just to give you an idea, if you got a balloon, it's got air in it, and each bubble counted for compliance in place here in Australia, honestly, you'd run out of and you'd choke. No. I'm serious.\n\nI mean, let's talk about driving licenses. Yeah. You go out in the bloody road these days. You gotta be careful. You don't know if you're gonna get a fine for a $100.\n\nYou're gonna get your license. Mate, stuff that never used to happen forty years ago. It's just it's just crazy. So what what happens, these streaming platforms, if they see something that's not correct, whether it's an IP showing outside of Australia or or some sort of a threat or something like that, they'll just block straight away. It's an automatic block.\n\nSo this is what's happened. So we've noticed yeah. Yep. Yep. That's good.\n\nOkay. Leave it like that for twenty minutes. Twenty minutes to half an hour. Up to you. Alright.\n\nBut, see, this is what happened. So now, for all the services to come back live, Stan, Foxtel, Netflix has never had a problem, never stopped. All these other platforms that have stopped have to recognize now that the IP address is in Australia. It's actually in Australia. It never left.\n\nIt was always there. It just had a different name on it that belong that came from The US. Because all IP trends, it all that comes from The US, Canada, or somewhere in Europe. We don't have any any providers here in Australia. Yeah.\n\nYou can go to Optus. You can go to Telstra. You can go to Aussie Broadband or whatever. They all buy from the same place we do. You know?\n\nAnd then that that's pretty much. Yeah. Give it up for now if anything happens. Yeah. First the modem, then the rest.\n\nIs that am I talking to Stuart? Oh, Chris. Oh, sorry, Chris. Yeah. Yeah.\n\nYeah. Yeah. Yeah. Because there's another guy, Stuart. It sounds exactly like you.\n\nI think I've spoken to you before. It it could be it could be a while. Okay? Look. We apologize about this inconvenience.\n\nIt's just been a real headache. Now you should be able to use I don't know if you got Netflix, an account with Netflix, but that should work and YouTube should work because that that never had an issue from day one. If you're telling me you can see Prime now, so what you've acts so what you've acts well, let me just tell you, sir. You've just proven my point. You just signed up a new account with Prime, so Prime's already picked up that our GI IPs in Australia.\n\nThat's why it's working. So those old well, the old ones you got there, they're probably still hooked up on the old one until the the providers recognize, no. Hang on. It's not overseas. Is it?\n\nUntil the exactly. Yeah. Yeah. Well, what why don't you this delete those apps and just open up a new account with them. Yeah.\n\nIf you can do that if if you did that with Prime, because Prime was not working on our on our platform. Okay. So, actually, you do you know, that's helping me a lot to and now send out an email to people to delete and reinstall. So what you can do first is delete, reinstall the same account. If that doesn't work, just delete and open up a new account.\n\nYou need to delete delete and then also delete your history and your cache that's in your TV. Who? Yeah. Cache Cache. Cash Cache, whatever.\n\nBloody stupid name. Yeah. It's it's all they call it cookies in so what cookies do is they introduce passwords or they memorize websites and stuff like that, and it keeps it in the history until you delete it. But the problem is if you don't delete that history, originally, the processor will end up freezing because it's collecting too much information. They will stop.\n\nSo you need to clear all that so the information gets spit out. Alright. That's $35 an hour of training. Alright, mate? No.\n\nYou'll be alright. But trust me, mate, I've got young ones out there that don't have a bloody clue. Yeah. No. It's true, man.\n\nAlright, man. Yep. Thanks, buddy. Appreciate your patience, mate. Alright.\n\nThank you. Have a good day. Bye bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.56,"end":1.36,"sentiment":"positive","sentiment_score":0.35704754292964935},{"text":"Airtel tech support.","start":1.36,"end":2.42,"sentiment":"neutral","sentiment_score":0.12351498007774353},{"text":"Airtel tech support.","start":7.8399997,"end":8.98,"sentiment":"neutral","sentiment_score":-0.008737129469712576},{"text":"Yeah.","start":17.995,"end":18.235,"sentiment":"neutral","sentiment_score":-0.0013150954619050026},{"text":"Yeah.","start":18.235,"end":18.555,"sentiment":"neutral","sentiment_score":0.013096390292048454}],"sentiment":"neutral","sentiment_score":0.1070209932513535,"num_words":10,"start":0.56,"end":18.555},{"sentences":[{"text":"Airtel.","start":18.555,"end":19.055,"sentiment":"neutral","sentiment_score":0.009794632904231548},{"text":"It's Airtel tech support.","start":21.435001,"end":23.375,"sentiment":"neutral","sentiment_score":0.018999180989339948},{"text":"That's alright.","start":26.875,"end":27.615,"sentiment":"neutral","sentiment_score":-0.014204959035851061},{"text":"Which which platform is this?","start":53.355,"end":55.535,"sentiment":"neutral","sentiment_score":-0.017742182500660418},{"text":"SBS.","start":65.32,"end":65.82,"sentiment":"neutral","sentiment_score":-0.001289472682401538}],"sentiment":"neutral","sentiment_score":-0.0025091497227549553,"num_words":13,"start":18.555,"end":65.82},{"sentences":[{"text":"No.","start":80.055,"end":80.534996,"sentiment":"negative","sentiment_score":-0.3735464811325073},{"text":"That doesn't work that way.","start":80.534996,"end":82.075,"sentiment":"negative","sentiment_score":-0.3630294561386108},{"text":"If you go to if you go to your router, the the modem router, whatever you wanna call it, there's a there's a power supply that's plugged in the back of it.","start":82.58,"end":91.3,"sentiment":"neutral","sentiment_score":-0.05059042485663667},{"text":"It's a little a little black thing that goes in.","start":91.3,"end":93.560005,"sentiment":"neutral","sentiment_score":-0.11223215982317924},{"text":"You need to pull pull you need to pull that out for twenty minutes.","start":93.700005,"end":97.48,"sentiment":"neutral","sentiment_score":-0.0632252616009542}],"sentiment":"neutral","sentiment_score":-0.09379133254650139,"num_words":62,"start":80.055,"end":97.48},{"sentences":[{"text":"Oh, you've done that.","start":99.165,"end":100.125,"sentiment":"neutral","sentiment_score":-0.00838618096895516},{"text":"Okay.","start":100.125,"end":100.625,"sentiment":"neutral","sentiment_score":0.005517808720469475},{"text":"Okay.","start":105.965004,"end":106.445,"sentiment":"neutral","sentiment_score":0.017505258321762085},{"text":"So what hap yeah.","start":106.445,"end":115.14,"sentiment":"neutral","sentiment_score":0.017602444160729647},{"text":"No.","start":122.32,"end":122.64,"sentiment":"neutral","sentiment_score":-0.1316167116165161}],"sentiment":"neutral","sentiment_score":-0.0065207810733806,"num_words":11,"start":99.165,"end":122.64},{"sentences":[{"text":"This is isn't that strange?","start":122.64,"end":124.24,"sentiment":"neutral","sentiment_score":-0.18474272787570953},{"text":"Because I've got customers that Prime are not working, You sign up a new one and it works.","start":124.24,"end":129.77501,"sentiment":"neutral","sentiment_score":-0.14262265215317407},{"text":"Alright.","start":129.77501,"end":130.255,"sentiment":"neutral","sentiment_score":0.021309826523065567},{"text":"So this is what's happened.","start":130.255,"end":131.375,"sentiment":"neutral","sentiment_score":-0.01908445730805397},{"text":"I'll tell you what's happened.","start":131.375,"end":132.495,"sentiment":"neutral","sentiment_score":-0.12575122863054275}],"sentiment":"neutral","sentiment_score":-0.12334676415604703,"num_words":34,"start":122.64,"end":132.495},{"sentences":[{"text":"It's really crazy.","start":132.495,"end":133.55501,"sentiment":"negative","sentiment_score":-0.7146260539690653},{"text":"I don't understand it.","start":135.135,"end":136.335,"sentiment":"negative","sentiment_score":-0.5217737779021263},{"text":"Our back end doesn't understand it.","start":136.335,"end":138.095,"sentiment":"negative","sentiment_score":-0.4940156191587448},{"text":"Nobody understands it because all we did is upgrade our Internet transit.","start":138.095,"end":143.56,"sentiment":"neutral","sentiment_score":-0.22573922760784626},{"text":"That's all we did.","start":143.62,"end":144.68,"sentiment":"neutral","sentiment_score":-0.05613861791789532}],"sentiment":"negative","sentiment_score":-0.3492583514287554,"num_words":29,"start":132.495,"end":144.68},{"sentences":[{"text":"So we went from one grade to a higher grade, which gives you guys a better protection when it comes to against hacking and stuff like that.","start":144.82,"end":152.66,"sentiment":"neutral","sentiment_score":-0.02217681692154319},{"text":"So by doing that, we've upgraded the the the quality of the the bandwidth.","start":152.66,"end":157.60501,"sentiment":"neutral","sentiment_score":0.14415982791355678},{"text":"We've upgraded the bandwidth to unlimited so we we can put a 100,000 customers on board just to give you an idea.","start":157.985,"end":164.16501,"sentiment":"neutral","sentiment_score":0.16603254662318664},{"text":"Everybody's getting really, really good speeds.","start":165.505,"end":167.845,"sentiment":"positive","sentiment_score":0.6746321817239126},{"text":"The GEO IP transit is located in Australia in Melbourne.","start":168.15001,"end":172.81,"sentiment":"neutral","sentiment_score":0.23742956817150115}],"sentiment":"neutral","sentiment_score":0.14549706748957875,"num_words":79,"start":144.82,"end":172.81},{"sentences":[{"text":"We've we've done some test runs, and now all this began at 09:00 this morning.","start":173.35,"end":179.05,"sentiment":"neutral","sentiment_score":0.0945840468009313},{"text":"So a lot of people don't know don't understand how all this back end works, the engineering side.","start":179.27,"end":183.985,"sentiment":"neutral","sentiment_score":-0.23551948948038948},{"text":"It it's really quite complex because now we've got optic fiber.","start":183.985,"end":188.80501,"sentiment":"neutral","sentiment_score":-0.191529645499858},{"text":"The optic fiber now has got a global a global a global connection around the globe.","start":189.185,"end":196.24501,"sentiment":"neutral","sentiment_score":-0.03540184581652284},{"text":"So what's happened was we upgraded it.","start":197.43001,"end":199.61,"sentiment":"neutral","sentiment_score":-0.03631114959716797}],"sentiment":"neutral","sentiment_score":-0.08579139984143314,"num_words":67,"start":173.35,"end":199.61},{"sentences":[{"text":"The upgrade will give you not the same IP I see a an IP is like a a phone number.","start":200.15,"end":206.81,"sentiment":"neutral","sentiment_score":-0.07081429045647383},{"text":"That's exactly the same as a phone number.","start":207.51,"end":209.61,"sentiment":"neutral","sentiment_score":0.00946790399029851},{"text":"Yeah.","start":210.795,"end":211.03499,"sentiment":"neutral","sentiment_score":-0.0235094390809536},{"text":"So you ring up that phone number, and then all of a sudden, they've changed phones, and people are trying to say, well, where the hell is this phone?","start":211.03499,"end":216.31499,"sentiment":"neutral","sentiment_score":-0.18601453381365743},{"text":"How come I'm not getting there?","start":216.31499,"end":217.355,"sentiment":"negative","sentiment_score":-0.3861314207315445}],"sentiment":"neutral","sentiment_score":-0.14180096908239648,"num_words":64,"start":200.15,"end":217.355},{"sentences":[{"text":"You know what I mean?","start":217.355,"end":218.23499,"sentiment":"neutral","sentiment_score":-0.1926254451274872},{"text":"And then that person rings up and say, no.","start":218.23499,"end":220.075,"sentiment":"neutral","sentiment_score":-0.19818774031268227},{"text":"No.","start":220.075,"end":220.23499,"sentiment":"neutral","sentiment_score":-0.3236149847507477},{"text":"You gotta ring up this number.","start":220.23499,"end":221.59499,"sentiment":"neutral","sentiment_score":-0.23795074969530106},{"text":"Do you know what I mean?","start":221.59499,"end":222.73499,"sentiment":"neutral","sentiment_score":-0.14217033485571542}],"sentiment":"neutral","sentiment_score":-0.1981910511299416,"num_words":27,"start":217.355,"end":222.73499},{"sentences":[{"text":"So what's what's happened is we've changed we've upgraded the transit.","start":223.05,"end":227.31,"sentiment":"neutral","sentiment_score":-0.015495981216769327},{"text":"We've got a new global IP name, which is allocated here in Melbourne in one of our data centers in Lorimer Street for Melbourne.","start":227.37,"end":235.55,"sentiment":"neutral","sentiment_score":0.03923062778388461},{"text":"Now we've done some test runs with other customers.","start":236.14499,"end":238.485,"sentiment":"neutral","sentiment_score":0.16075645097427899},{"text":"They've done speed test, and they can see Airtel Australia, and they can see the other service either in Melbourne or somebody somewhere else in Australia.","start":238.545,"end":247.125,"sentiment":"neutral","sentiment_score":0.17231118850983107},{"text":"Before, it was showing USA.","start":247.50499,"end":249.125,"sentiment":"neutral","sentiment_score":0.00411405973136425}],"sentiment":"neutral","sentiment_score":0.0895806470947961,"num_words":75,"start":223.05,"end":249.125},{"sentences":[{"text":"That was in the beginning.","start":249.42499,"end":250.64499,"sentiment":"neutral","sentiment_score":-0.0007515594363212586},{"text":"So what when you when you start to build a house, so to speak, you gotta start you gotta yeah.","start":251.42001,"end":258.54,"sentiment":"neutral","sentiment_score":-0.020751485391519962},{"text":"That happened on Friday.","start":258.54,"end":259.84,"sentiment":"neutral","sentiment_score":-0.033214603550732136},{"text":"Now, apparently, I was told I was told by the engineering team that this could take up to two days, and that was Friday.","start":259.98,"end":268.91498,"sentiment":"neutral","sentiment_score":-0.14829091378487647},{"text":"Then I was told on weekends, nobody worked.","start":269.455,"end":274.275,"sentiment":"neutral","sentiment_score":-0.30512343533337116}],"sentiment":"neutral","sentiment_score":-0.10740353004457276,"num_words":61,"start":249.42499,"end":274.275},{"sentences":[{"text":"On Monday, it should be almost ready.","start":274.57498,"end":276.75497,"sentiment":"neutral","sentiment_score":-0.026495607835905894},{"text":"It wasn't ready.","start":277.375,"end":278.25497,"sentiment":"negative","sentiment_score":-0.33826187749703723},{"text":"So this morning at 09:00, it finally happened, where everything now it it shows Australia inside Australia, blah blah blah blah and all that stuff.","start":278.25497,"end":289.19,"sentiment":"neutral","sentiment_score":0.0719863767363131},{"text":"So it's it's here.","start":289.19,"end":290.31,"sentiment":"neutral","sentiment_score":0.1335825975984335},{"text":"It's in Australia now.","start":290.31,"end":291.43002,"sentiment":"neutral","sentiment_score":0.1308827567845583}],"sentiment":"neutral","sentiment_score":0.038541068572031205,"num_words":43,"start":274.57498,"end":291.43002},{"sentences":[{"text":"Telecode in Australia.","start":291.43002,"end":292.65002,"sentiment":"neutral","sentiment_score":0.03586231917142868},{"text":"It's like look.","start":293.83002,"end":295.59003,"sentiment":"neutral","sentiment_score":0.025462587053577106},{"text":"I didn't even know how to explain this, but it's just a routing issue that happens.","start":295.59003,"end":300.01498,"sentiment":"neutral","sentiment_score":-0.06341415585484356},{"text":"It happens with your mobile numbers, your home home numbers, and all.","start":300.01498,"end":303.935,"sentiment":"neutral","sentiment_score":0.010993932684262594},{"text":"It's a routing issue.","start":303.935,"end":304.895,"sentiment":"neutral","sentiment_score":0.016578826121985912}],"sentiment":"neutral","sentiment_score":-0.016642349429036443,"num_words":38,"start":291.43002,"end":304.895},{"sentences":[{"text":"Then once the router, excuse me, is settled, then everything works.","start":304.895,"end":309.055,"sentiment":"neutral","sentiment_score":0.24136114526878705},{"text":"You can make calls whatever you want.","start":309.055,"end":310.41498,"sentiment":"neutral","sentiment_score":0.33274643761771067},{"text":"You know?","start":310.41498,"end":311.07498,"sentiment":"neutral","sentiment_score":0.0479070283472538},{"text":"This has been the same thing.","start":311.13498,"end":312.57498,"sentiment":"neutral","sentiment_score":0.043690539275606476},{"text":"So so when you unplug the router today, what time did you do it?","start":312.57498,"end":319.06,"sentiment":"neutral","sentiment_score":0.02709200432790177}],"sentiment":"neutral","sentiment_score":0.14303607535548507,"num_words":40,"start":304.895,"end":319.06},{"sentences":[{"text":"Today.","start":324.48,"end":324.98,"sentiment":"neutral","sentiment_score":0.04888264834880829},{"text":"Yep.","start":325.28,"end":325.78,"sentiment":"neutral","sentiment_score":0.06488936394453049},{"text":"Twelve what?","start":325.84,"end":326.74,"sentiment":"neutral","sentiment_score":0.0020488975569605836},{"text":"Yeah.","start":331.565,"end":331.885,"sentiment":"neutral","sentiment_score":0.007219301536679268},{"text":"Switching it off is not but what you gotta do is gotta you gotta unplug the power and leave everything off for about twenty minutes.","start":331.885,"end":338.30502,"sentiment":"neutral","sentiment_score":-0.06869911439716817}],"sentiment":"neutral","sentiment_score":-0.05307962503284216,"num_words":30,"start":324.48,"end":338.30502},{"sentences":[{"text":"Yeah.","start":338.605,"end":338.765,"sentiment":"neutral","sentiment_score":0.009341692551970482},{"text":"Because if you see if you switch if you switch something off, the the actual cable's still plugged into the power side.","start":338.765,"end":346.53,"sentiment":"neutral","sentiment_score":-0.06384359096938913},{"text":"So even though you're not getting any power to your television, there's still what they call a standby connection that's there that might be really, really low.","start":347.06998,"end":356.77,"sentiment":"neutral","sentiment_score":-0.18075722952683768},{"text":"You might even notice it.","start":357.06998,"end":359.145,"sentiment":"neutral","sentiment_score":-0.06745587736368179},{"text":"However, it's still there because you might see the light when you you know how you switch the light off the TV, you still see a light there.","start":359.60498,"end":365.60498,"sentiment":"neutral","sentiment_score":-0.09464114372219358}],"sentiment":"neutral","sentiment_score":-0.1116011315305908,"num_words":83,"start":338.605,"end":365.60498},{"sentences":[{"text":"It's either red or green.","start":365.60498,"end":366.905,"sentiment":"neutral","sentiment_score":-0.04749888554215431},{"text":"Yeah.","start":367.925,"end":368.16498,"sentiment":"neutral","sentiment_score":0.04169311374425888},{"text":"It means that there's still yeah.","start":368.16498,"end":370.805,"sentiment":"neutral","sentiment_score":0.017705072454797726},{"text":"You gotta put the pull the plug out of the wall or pull the plug out of the TV.","start":370.805,"end":375.12,"sentiment":"neutral","sentiment_score":0.03913922951017555},{"text":"And if you can do that for twenty minutes and do also the same with the router at the same time, and then what you do is you put the router in power first, and then you put your other TVs into power.","start":375.98,"end":390.455,"sentiment":"neutral","sentiment_score":0.07911378812304763}],"sentiment":"neutral","sentiment_score":0.05481036987495483,"num_words":74,"start":365.60498,"end":390.455},{"sentences":[{"text":"Because that what it'll do, that'll give the TV time to recognize the new the new IP that we're using.","start":390.455,"end":398.875,"sentiment":"neutral","sentiment_score":0.07912681121379136},{"text":"Now I'll be honest with you.","start":399.175,"end":400.935,"sentiment":"neutral","sentiment_score":-0.14798372238874435},{"text":"This should not happen.","start":400.935,"end":402.47498,"sentiment":"negative","sentiment_score":-0.5456946343183517},{"text":"Where is the problem coming from from the Australian government?","start":403.56,"end":406.62,"sentiment":"negative","sentiment_score":-0.4696581244468689},{"text":"We've got too many compliances in place at the moment that whatever you do, even when you breathe the wrong way, a red flag comes up.","start":406.92,"end":414.04,"sentiment":"negative","sentiment_score":-0.5785856453272012}],"sentiment":"neutral","sentiment_score":-0.3216356465197874,"num_words":66,"start":390.455,"end":414.04},{"sentences":[{"text":"And I'm not joking.","start":414.04,"end":414.67502,"sentiment":"negative","sentiment_score":-0.5203976184129715},{"text":"I'm a bit serious.","start":414.67502,"end":415.82,"sentiment":"negative","sentiment_score":-0.6136357188224792},{"text":"And and this has caused so even if we would have changed to any different IP, whether it's one that's reselling here in Australia or whatever, same thing will happen.","start":416.715,"end":429.91498,"sentiment":"neutral","sentiment_score":-0.27975252121686933},{"text":"Same thing will happen.","start":429.91498,"end":431.13498,"sentiment":"neutral","sentiment_score":-0.20016856119036674},{"text":"And this is what I've I've I've found out because this has never happened to us before.","start":432.27002,"end":435.97,"sentiment":"negative","sentiment_score":-0.3571806024102604}],"sentiment":"negative","sentiment_score":-0.3356178554437928,"num_words":59,"start":414.04,"end":435.97},{"sentences":[{"text":"So we never really have to do any research.","start":436.11002,"end":438.45,"sentiment":"negative","sentiment_score":-0.4491713477505578},{"text":"So we've done a lot of research for the last few days, and it's really shocking to find all these bloody compliances in place.","start":438.59,"end":447.485,"sentiment":"negative","sentiment_score":-0.6063934757063786},{"text":"Just just to give you an idea, if you got a balloon, it's got air in it, and each bubble counted for compliance in place here in Australia, honestly, you'd run out of and you'd choke.","start":447.485,"end":460.06,"sentiment":"neutral","sentiment_score":-0.13991314897106755},{"text":"No.","start":462.2,"end":462.44,"sentiment":"negative","sentiment_score":-0.34908783435821533},{"text":"I'm serious.","start":462.44,"end":463.08002,"sentiment":"negative","sentiment_score":-0.3452666699886322}],"sentiment":"negative","sentiment_score":-0.342673334500028,"num_words":72,"start":436.11002,"end":463.08002},{"sentences":[{"text":"I mean, let's talk about driving licenses.","start":463.08002,"end":466.06,"sentiment":"neutral","sentiment_score":-0.1446751957493169},{"text":"Yeah.","start":466.36002,"end":466.6,"sentiment":"neutral","sentiment_score":-0.1269465982913971},{"text":"You go out in the bloody road these days.","start":466.6,"end":468.28,"sentiment":"neutral","sentiment_score":-0.2291455798678928},{"text":"You gotta be careful.","start":468.28,"end":469.16,"sentiment":"negative","sentiment_score":-0.3453817591071129},{"text":"You don't know if you're gonna get a fine for a $100.","start":469.16,"end":472.195,"sentiment":"negative","sentiment_score":-0.37833228955666226}],"sentiment":"neutral","sentiment_score":-0.2764696272259409,"num_words":33,"start":463.08002,"end":472.195},{"sentences":[{"text":"You're gonna get your license.","start":472.195,"end":473.73502,"sentiment":"neutral","sentiment_score":-0.2900416672229767},{"text":"Mate, stuff that never used to happen forty years ago.","start":474.035,"end":476.695,"sentiment":"neutral","sentiment_score":-0.2547393664717674},{"text":"It's just it's just crazy.","start":477.875,"end":479.415,"sentiment":"neutral","sentiment_score":-0.307463276386261},{"text":"So what what happens, these streaming platforms, if they see something that's not correct, whether it's an IP showing outside of Australia or or some sort of a threat or something like that, they'll just block straight away.","start":480.035,"end":497.12,"sentiment":"neutral","sentiment_score":-0.23804225223629097},{"text":"It's an automatic block.","start":497.48502,"end":499.02502,"sentiment":"neutral","sentiment_score":-0.11302494071424007}],"sentiment":"neutral","sentiment_score":-0.2424616730741916,"num_words":62,"start":472.195,"end":499.02502},{"sentences":[{"text":"So this is what's happened.","start":499.24503,"end":500.52502,"sentiment":"neutral","sentiment_score":-0.058170074969530104},{"text":"So we've noticed yeah.","start":500.52502,"end":508.945,"sentiment":"neutral","sentiment_score":0.012462959974072874},{"text":"Yep.","start":509.165,"end":509.665,"sentiment":"neutral","sentiment_score":0.03065819852054119},{"text":"Yep.","start":512.205,"end":512.7,"sentiment":"neutral","sentiment_score":0.1233161836862564},{"text":"That's good.","start":513.74,"end":514.3,"sentiment":"neutral","sentiment_score":0.2362455129623413}],"sentiment":"neutral","sentiment_score":0.0296512979369324,"num_words":13,"start":499.24503,"end":514.3},{"sentences":[{"text":"Okay.","start":514.3,"end":514.62,"sentiment":"neutral","sentiment_score":0.07694099843502045},{"text":"Leave it like that for twenty minutes.","start":514.62,"end":516.32,"sentiment":"neutral","sentiment_score":-0.00817798264324665},{"text":"Twenty minutes to half an hour.","start":516.38,"end":517.92,"sentiment":"neutral","sentiment_score":0.00900623295456171},{"text":"Up to you.","start":518.06,"end":518.8,"sentiment":"neutral","sentiment_score":0.06881696234146754},{"text":"Alright.","start":520.94,"end":521.34,"sentiment":"neutral","sentiment_score":0.1107029914855957}],"sentiment":"neutral","sentiment_score":0.02171591089831458,"num_words":18,"start":514.3,"end":521.34},{"sentences":[{"text":"But, see, this is what happened.","start":521.34,"end":522.78,"sentiment":"neutral","sentiment_score":0.061901540805896126},{"text":"So now, for all the services to come back live, Stan, Foxtel, Netflix has never had a problem, never stopped.","start":522.78,"end":532.22504,"sentiment":"neutral","sentiment_score":0.20372506529092788},{"text":"All these other platforms that have stopped have to recognize now that the IP address is in Australia.","start":533.965,"end":539.405,"sentiment":"neutral","sentiment_score":0.0588294957867927},{"text":"It's actually in Australia.","start":539.405,"end":540.60504,"sentiment":"neutral","sentiment_score":0.029329408425837755},{"text":"It never left.","start":540.60504,"end":541.325,"sentiment":"neutral","sentiment_score":0.02188672622044881}],"sentiment":"neutral","sentiment_score":0.11152586837609609,"num_words":51,"start":521.34,"end":541.325},{"sentences":[{"text":"It was always there.","start":541.325,"end":542.28,"sentiment":"neutral","sentiment_score":0.012061113491654396},{"text":"It just had a different name on it that belong that came from The US.","start":542.36005,"end":546.30005,"sentiment":"neutral","sentiment_score":-0.02440804603199164},{"text":"Because all IP trends, it all that comes from The US, Canada, or somewhere in Europe.","start":546.84,"end":551.66003,"sentiment":"neutral","sentiment_score":-0.02466296195052564},{"text":"We don't have any any providers here in Australia.","start":551.72003,"end":555.02,"sentiment":"neutral","sentiment_score":-0.07670808500713772},{"text":"Yeah.","start":555.455,"end":555.615,"sentiment":"neutral","sentiment_score":0.018081337213516235}],"sentiment":"neutral","sentiment_score":-0.03077277901271979,"num_words":45,"start":541.325,"end":555.615},{"sentences":[{"text":"You can go to Optus.","start":555.615,"end":556.735,"sentiment":"neutral","sentiment_score":0.022394973412156106},{"text":"You can go to Telstra.","start":556.735,"end":557.795,"sentiment":"neutral","sentiment_score":0.06829874366521835},{"text":"You can go to Aussie Broadband or whatever.","start":558.015,"end":560.195,"sentiment":"neutral","sentiment_score":0.0646461471915245},{"text":"They all buy from the same place we do.","start":560.735,"end":562.995,"sentiment":"neutral","sentiment_score":0.07535711137784852},{"text":"You know?","start":564.415,"end":564.815,"sentiment":"neutral","sentiment_score":0.029217178001999855}],"sentiment":"neutral","sentiment_score":0.05887193521805879,"num_words":29,"start":555.615,"end":564.815},{"sentences":[{"text":"And then that that's pretty much.","start":564.815,"end":566.595,"sentiment":"neutral","sentiment_score":0.07599706016480923},{"text":"Yeah.","start":567.95,"end":568.19,"sentiment":"neutral","sentiment_score":0.05769139155745506},{"text":"Give it up for now if anything happens.","start":568.19,"end":569.89,"sentiment":"neutral","sentiment_score":0.04346072440966964},{"text":"Yeah.","start":572.27,"end":572.59,"sentiment":"neutral","sentiment_score":0.026455573737621307},{"text":"First the modem, then the rest.","start":572.59,"end":574.29004,"sentiment":"neutral","sentiment_score":0.017984226966897648}],"sentiment":"neutral","sentiment_score":0.04526002197103067,"num_words":22,"start":564.815,"end":574.29004},{"sentences":[{"text":"Is that am I talking to Stuart?","start":574.35004,"end":576.29004,"sentiment":"neutral","sentiment_score":0.007638507056981325},{"text":"Oh, Chris.","start":578.59,"end":579.07,"sentiment":"neutral","sentiment_score":0.007649711798876524},{"text":"Oh, sorry, Chris.","start":579.07,"end":579.79004,"sentiment":"neutral","sentiment_score":0.001787325522551934},{"text":"Yeah.","start":579.79004,"end":579.95,"sentiment":"neutral","sentiment_score":0.011428899131715298},{"text":"Yeah.","start":579.95,"end":580.11,"sentiment":"neutral","sentiment_score":0.018608221784234047}],"sentiment":"neutral","sentiment_score":0.007440576462873391,"num_words":14,"start":574.35004,"end":580.11},{"sentences":[{"text":"Yeah.","start":580.11,"end":580.19,"sentiment":"neutral","sentiment_score":0.03176772966980934},{"text":"Yeah.","start":580.19,"end":580.69,"sentiment":"neutral","sentiment_score":0.0506916269659996},{"text":"Yeah.","start":580.75,"end":580.83,"sentiment":"neutral","sentiment_score":0.07056702673435211},{"text":"Because there's another guy, Stuart.","start":580.83,"end":582.72504,"sentiment":"neutral","sentiment_score":0.10737343728542328},{"text":"It sounds exactly like you.","start":582.72504,"end":584.005,"sentiment":"neutral","sentiment_score":0.24059835076332092}],"sentiment":"neutral","sentiment_score":0.145606563354914,"num_words":13,"start":580.11,"end":584.005},{"sentences":[{"text":"I think I've spoken to you before.","start":584.005,"end":585.545,"sentiment":"neutral","sentiment_score":0.23553901697908128},{"text":"It it could be it could be a while.","start":588.005,"end":589.925,"sentiment":"neutral","sentiment_score":-0.11931929075055653},{"text":"Okay?","start":589.925,"end":590.425,"sentiment":"neutral","sentiment_score":-0.041886065155267715},{"text":"Look.","start":590.72504,"end":590.965,"sentiment":"neutral","sentiment_score":-0.04483500123023987},{"text":"We apologize about this inconvenience.","start":590.965,"end":592.745,"sentiment":"neutral","sentiment_score":-0.32330041825771333}],"sentiment":"neutral","sentiment_score":-0.04905755024241364,"num_words":23,"start":584.005,"end":592.745},{"sentences":[{"text":"It's just been a real headache.","start":592.885,"end":594.34503,"sentiment":"negative","sentiment_score":-0.569260319073995},{"text":"Now you should be able to use I don't know if you got Netflix, an account with Netflix, but that should work and YouTube should work because that that never had an issue from day one.","start":594.485,"end":607.03,"sentiment":"neutral","sentiment_score":0.05533164315339592},{"text":"If you're telling me you can see Prime now, so what you've acts so what you've acts well, let me just tell you, sir.","start":607.81,"end":623.835,"sentiment":"neutral","sentiment_score":-0.008448860190886384},{"text":"You've just proven my point.","start":623.835,"end":625.455,"sentiment":"neutral","sentiment_score":0.10480063706636429},{"text":"You just signed up a new account with Prime, so Prime's already picked up that our GI IPs in Australia.","start":625.79,"end":631.79,"sentiment":"neutral","sentiment_score":0.10382112506777048}],"sentiment":"neutral","sentiment_score":0.01070362946356309,"num_words":91,"start":592.885,"end":631.79},{"sentences":[{"text":"That's why it's working.","start":631.79,"end":632.76996,"sentiment":"neutral","sentiment_score":0.12445585243403912},{"text":"So those old well, the old ones you got there, they're probably still hooked up on the old one until the the providers recognize, no.","start":634.67,"end":641.76495,"sentiment":"neutral","sentiment_score":-0.04764277651906013},{"text":"Hang on.","start":641.76495,"end":642.485,"sentiment":"neutral","sentiment_score":-0.04106631129980087},{"text":"It's not overseas.","start":642.485,"end":643.32495,"sentiment":"neutral","sentiment_score":-0.021838209902246792},{"text":"Is it?","start":643.32495,"end":644.08496,"sentiment":"neutral","sentiment_score":-0.01832066848874092}],"sentiment":"neutral","sentiment_score":-0.024375960903449193,"num_words":36,"start":631.79,"end":644.08496},{"sentences":[{"text":"Until the exactly.","start":644.08496,"end":645.20496,"sentiment":"neutral","sentiment_score":-0.020299231633543968},{"text":"Yeah.","start":645.20496,"end":645.52496,"sentiment":"neutral","sentiment_score":0.013793650083243849},{"text":"Yeah.","start":645.52496,"end":646.02496,"sentiment":"neutral","sentiment_score":0.018173523247241977},{"text":"Well, what why don't you this delete those apps and just open up a new account with them.","start":651.845,"end":659.21,"sentiment":"neutral","sentiment_score":-0.23711749083466},{"text":"Yeah.","start":662.14996,"end":662.47,"sentiment":"neutral","sentiment_score":-0.002566676586866379}],"sentiment":"neutral","sentiment_score":-0.1791505013825372,"num_words":24,"start":644.08496,"end":662.47},{"sentences":[{"text":"If you can do that if if you did that with Prime, because Prime was not working on our on our platform.","start":662.47,"end":668.01,"sentiment":"neutral","sentiment_score":-0.07223814954473214},{"text":"Okay.","start":673.615,"end":674.015,"sentiment":"neutral","sentiment_score":0.1473761945962906},{"text":"So, actually, you do you know, that's helping me a lot to and now send out an email to people to delete and reinstall.","start":674.015,"end":683.875,"sentiment":"neutral","sentiment_score":0.20983900502324104},{"text":"So what you can do first is delete, reinstall the same account.","start":684.95996,"end":689.22,"sentiment":"neutral","sentiment_score":0.04021241422742605},{"text":"If that doesn't work, just delete and open up a new account.","start":689.75995,"end":692.98,"sentiment":"neutral","sentiment_score":0.0023202731584509215}],"sentiment":"neutral","sentiment_score":0.05781218695493651,"num_words":71,"start":662.47,"end":692.98},{"sentences":[{"text":"You need to delete delete and then also delete your history and your cache that's in your TV.","start":695.36,"end":701.055,"sentiment":"neutral","sentiment_score":0.006773847071195228},{"text":"Who?","start":705.915,"end":706.415,"sentiment":"neutral","sentiment_score":0.0039703031070530415},{"text":"Yeah.","start":707.355,"end":707.855,"sentiment":"neutral","sentiment_score":0.007313597947359085},{"text":"Cache Cache.","start":707.915,"end":709.055,"sentiment":"neutral","sentiment_score":-0.01758784195408225},{"text":"Cash Cache, whatever.","start":709.51495,"end":710.815,"sentiment":"neutral","sentiment_score":-0.02953147670874993}],"sentiment":"neutral","sentiment_score":0.000377721372060478,"num_words":25,"start":695.36,"end":710.815},{"sentences":[{"text":"Bloody stupid name.","start":711.035,"end":712.415,"sentiment":"neutral","sentiment_score":-0.23079984883467355},{"text":"Yeah.","start":714.62,"end":715.1,"sentiment":"neutral","sentiment_score":-0.021639468148350716},{"text":"It's it's all they call it cookies in so what cookies do is they introduce passwords or they memorize websites and stuff like that, and it keeps it in the history until you delete it.","start":715.1,"end":726.765,"sentiment":"neutral","sentiment_score":-0.04796633161604404},{"text":"But the problem is if you don't delete that history, originally, the processor will end up freezing because it's collecting too much information.","start":727.325,"end":734.065,"sentiment":"negative","sentiment_score":-0.3879738407938377},{"text":"They will stop.","start":734.925,"end":735.905,"sentiment":"neutral","sentiment_score":-0.14304030934969583}],"sentiment":"neutral","sentiment_score":-0.1806981521157118,"num_words":65,"start":711.035,"end":735.905},{"sentences":[{"text":"So you need to clear all that so the information gets spit out.","start":735.965,"end":741.185,"sentiment":"neutral","sentiment_score":-0.11024806161339466},{"text":"Alright.","start":742.38,"end":742.78,"sentiment":"neutral","sentiment_score":0.01979946345090866},{"text":"That's $35 an hour of training.","start":742.78,"end":744.30005,"sentiment":"neutral","sentiment_score":0.011855523412426313},{"text":"Alright, mate?","start":744.30005,"end":745.12,"sentiment":"neutral","sentiment_score":-0.0072265744674950855},{"text":"No.","start":748.7,"end":749.02,"sentiment":"neutral","sentiment_score":-0.13760539889335632}],"sentiment":"neutral","sentiment_score":-0.06497177151639176,"num_words":23,"start":735.965,"end":749.02},{"sentences":[{"text":"You'll be alright.","start":749.02,"end":749.92004,"sentiment":"neutral","sentiment_score":-0.21837644775708517},{"text":"But trust me, mate, I've got young ones out there that don't have a bloody clue.","start":752.7,"end":756.4,"sentiment":"neutral","sentiment_score":-0.23692180309444666},{"text":"Yeah.","start":758.265,"end":758.745,"sentiment":"neutral","sentiment_score":-0.05778076499700546},{"text":"No.","start":758.745,"end":758.985,"sentiment":"neutral","sentiment_score":-0.11963501572608948},{"text":"It's true, man.","start":758.985,"end":759.865,"sentiment":"neutral","sentiment_score":0.03716631047427654}],"sentiment":"neutral","sentiment_score":-0.1879914600867778,"num_words":24,"start":749.02,"end":759.865},{"sentences":[{"text":"Alright, man.","start":759.865,"end":760.765,"sentiment":"neutral","sentiment_score":0.04423255380243063},{"text":"Yep.","start":762.345,"end":762.845,"sentiment":"neutral","sentiment_score":0.1044273003935814},{"text":"Thanks, buddy.","start":764.105,"end":764.825,"sentiment":"positive","sentiment_score":0.7021424770355225},{"text":"Appreciate your patience, mate.","start":764.825,"end":766.205,"sentiment":"positive","sentiment_score":0.6327239871025085},{"text":"Alright.","start":768.585,"end":768.985,"sentiment":"positive","sentiment_score":0.5228897929191589}],"sentiment":"positive","sentiment_score":0.4650963103398681,"num_words":10,"start":759.865,"end":768.985},{"sentences":[{"text":"Thank you.","start":768.985,"end":769.385,"sentiment":"positive","sentiment_score":0.7195311784744263},{"text":"Have a good day.","start":769.385,"end":770.105,"sentiment":"positive","sentiment_score":0.630521684885025},{"text":"Bye bye.","start":770.105,"end":770.845,"sentiment":"neutral","sentiment_score":0.060195058584213236}],"sentiment":"positive","sentiment_score":0.5101924017071724,"num_words":8,"start":768.985,"end":770.845}]}}]},{"alternatives":[{"transcript":"Oh, hello. Sorry. Who is this? I'm sorry. I was ringing Airtel. Is that alright. Look. Yeah. Sorry. I was hearing is going a bit. Look. I've I've had real trouble with the the streaming on my television, and I've I know that Airtel are changing a few things, but it tells me that the VPN is in another country, and it tells me that I'm not qualified to get the thing even though I've paid for it. And, like with BritBox, that's BritBox, and it's also the on demand, the, yeah, SPS and also ABC, I view. And I've I've shut my shut my thing down for twenty minutes. I've switched off the television. No. That's Yeah. Yeah. I've done that. Yeah. I've done that and put it back in, and it's just the same. And yet I I just signed up I signed up with a just on the off chance, I signed up with a new one, which was Prime, and that works perfectly. Yes. Yes. Yep. Yeah. Yep. Yep. Yeah. Address. Yeah. Yeah. Yeah. Yeah. Yeah. Well, it's this happened a couple of days ago. Yeah. Yeah. Yeah. Probably about lunchtime. Yeah. And I switched I switched everything off. I've got about four volts. Alright. So you gotta unplug the power. It closes down. Yep. Yeah. So I gotta pull the plug out. Yep. Yeah. I could imagine. I could imagine it. Yeah. Yeah. Yeah. Yeah. Yeah. So Yep. Right. So I pulled out I've pulled out the power plug from the back of the back of the modem and from the back of the TV. And that's yeah. I'll leave it I'll give it a good hot towel. Yes. Yep. Yeah. Yeah. So I'll give it half an hour and then I'd plug in I'd plug in the modem first. Right? Then the rest. Chris. That is alright. It's good. It's good. Well, I'm sorry. Please. Yeah. I can see I can see Prime, but I only I only just signed on to that because I thought, oh, maybe I ought to get rid of the old Oh, I see. Till I wake up. Well, it's the middle of the night in but FPS ought to be alright. Goodness. Yeah. That's what I wondered, actually. Yeah. Well, I got I got pronged about lunch just after lunch. Yeah. Yeah. Yeah. That's cash. The cash or whatever they call it, the cash. Cash. Yeah. Yeah. Because that's all the old the old bits and pieces you've dialed in. Alright. Yeah. Yep. Oh, yeah. Righto. Okay. I'm an old man, mate. It takes it takes me ages to get my head around these things. Alright. Well, I'll give it a I'll give it a bill. Give it plenty of time. Okay. Well, thank you for your advice. 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Sorry. Who is this? I'm sorry. I was ringing Airtel.\n\nIs that alright. Look. Yeah. Sorry. I was hearing is going a bit.\n\nLook. I've I've had real trouble with the the streaming on my television, and I've I know that Airtel are changing a few things, but it tells me that the VPN is in another country, and it tells me that I'm not qualified to get the thing even though I've paid for it. And, like with BritBox, that's BritBox, and it's also the on demand, the, yeah, SPS and also ABC, I view. And I've I've shut my shut my thing down for twenty minutes. I've switched off the television.\n\nNo. That's Yeah. Yeah. I've done that. Yeah.\n\nI've done that and put it back in, and it's just the same. And yet I I just signed up I signed up with a just on the off chance, I signed up with a new one, which was Prime, and that works perfectly. Yes. Yes. Yep.\n\nYeah. Yep. Yep. Yeah. Address.\n\nYeah. Yeah. Yeah. Yeah. Yeah.\n\nWell, it's this happened a couple of days ago. Yeah. Yeah. Yeah. Probably about lunchtime.\n\nYeah. And I switched I switched everything off. I've got about four volts. Alright. So you gotta unplug the power.\n\nIt closes down. Yep. Yeah. So I gotta pull the plug out. Yep.\n\nYeah. I could imagine. I could imagine it. Yeah. Yeah.\n\nYeah. Yeah. Yeah. So Yep. Right.\n\nSo I pulled out I've pulled out the power plug from the back of the back of the modem and from the back of the TV. And that's yeah. I'll leave it I'll give it a good hot towel. Yes. Yep.\n\nYeah. Yeah. So I'll give it half an hour and then I'd plug in I'd plug in the modem first. Right? Then the rest.\n\nChris. That is alright. It's good. It's good. Well, I'm sorry.\n\nPlease. Yeah. I can see I can see Prime, but I only I only just signed on to that because I thought, oh, maybe I ought to get rid of the old Oh, I see. Till I wake up. Well, it's the middle of the night in but FPS ought to be alright.\n\nGoodness. Yeah. That's what I wondered, actually. Yeah. Well, I got I got pronged about lunch just after lunch.\n\nYeah. Yeah. Yeah. That's cash. The cash or whatever they call it, the cash.\n\nCash. Yeah. Yeah. Because that's all the old the old bits and pieces you've dialed in. Alright.\n\nYeah. Yep. Oh, yeah. Righto. Okay.\n\nI'm an old man, mate. It takes it takes me ages to get my head around these things. Alright. Well, I'll give it a I'll give it a bill. Give it plenty of time.\n\nOkay. Well, thank you for your advice. Bye.","paragraphs":[{"sentences":[{"text":"Oh, hello.","start":3.84,"end":4.66,"sentiment":"neutral","sentiment_score":0.015943489503115416},{"text":"Sorry.","start":5.92,"end":6.3199997,"sentiment":"neutral","sentiment_score":-0.029552850872278217},{"text":"Who is this?","start":6.3199997,"end":7.22,"sentiment":"neutral","sentiment_score":-0.02679896540939808},{"text":"I'm sorry.","start":12.645,"end":14.565001,"sentiment":"neutral","sentiment_score":-0.08038105815649033},{"text":"I was ringing Airtel.","start":14.565001,"end":16.825,"sentiment":"neutral","sentiment_score":-0.07292578369379044}],"sentiment":"neutral","sentiment_score":-0.04421066826519867,"num_words":12,"start":3.84,"end":16.825},{"sentences":[{"text":"Is that alright.","start":16.885,"end":20.985,"sentiment":"neutral","sentiment_score":-0.002025442818800608},{"text":"Look.","start":21.925,"end":22.425,"sentiment":"neutral","sentiment_score":0.01863710582256317},{"text":"Yeah.","start":24.404999,"end":24.904999,"sentiment":"neutral","sentiment_score":-0.0028210971504449844},{"text":"Sorry.","start":25.445,"end":25.925,"sentiment":"neutral","sentiment_score":-0.03167019039392471},{"text":"I was hearing is going a bit.","start":25.925,"end":27.75,"sentiment":"neutral","sentiment_score":-0.027247868478298187}],"sentiment":"neutral","sentiment_score":-0.016358891502022743,"num_words":13,"start":16.885,"end":27.75},{"sentences":[{"text":"Look.","start":29.27,"end":29.67,"sentiment":"neutral","sentiment_score":-0.048285111784935},{"text":"I've I've had real trouble with the the streaming on my television, and I've I know that Airtel are changing a few things, but it tells me that the VPN is in another country, and it tells me that I'm not qualified to get the thing even though I've paid for it.","start":29.67,"end":51.245,"sentiment":"negative","sentiment_score":-0.3619808918581559},{"text":"And, like with BritBox, that's BritBox, and it's also the on demand, the, yeah, SPS and also ABC, I view.","start":52.905,"end":69.73,"sentiment":"neutral","sentiment_score":-0.010589399375021458},{"text":"And I've I've shut my shut my thing down for twenty minutes.","start":71.23,"end":75.955,"sentiment":"neutral","sentiment_score":-0.1789941657334566},{"text":"I've switched off the television.","start":75.955,"end":77.415,"sentiment":"neutral","sentiment_score":-0.17140330374240875}],"sentiment":"neutral","sentiment_score":-0.24542251092692216,"num_words":90,"start":29.27,"end":77.415},{"sentences":[{"text":"No.","start":82.835,"end":83.155,"sentiment":"neutral","sentiment_score":-0.06215779483318329},{"text":"That's Yeah.","start":83.155,"end":88.89,"sentiment":"neutral","sentiment_score":-0.042103542014956474},{"text":"Yeah.","start":93.69,"end":94.19,"sentiment":"neutral","sentiment_score":-0.047038301825523376},{"text":"I've done that.","start":94.25,"end":95.229996,"sentiment":"neutral","sentiment_score":-0.05231368045012156},{"text":"Yeah.","start":97.85,"end":98.25,"sentiment":"neutral","sentiment_score":-0.003918744623661041}],"sentiment":"neutral","sentiment_score":-0.04428287083283067,"num_words":8,"start":82.835,"end":98.25},{"sentences":[{"text":"I've done that and put it back in, and it's just the same.","start":98.25,"end":103.985,"sentiment":"neutral","sentiment_score":-0.013613469003198238},{"text":"And yet I I just signed up I signed up with a just on the off chance, I signed up with a new one, which was Prime, and that works perfectly.","start":106.204994,"end":119.63,"sentiment":"neutral","sentiment_score":0.05635184842732645},{"text":"Yes.","start":134.505,"end":135.005,"sentiment":"negative","sentiment_score":-0.3853324353694916},{"text":"Yes.","start":148.92001,"end":149.42001,"sentiment":"neutral","sentiment_score":-0.0038311630487442017},{"text":"Yep.","start":164.795,"end":165.295,"sentiment":"positive","sentiment_score":0.3690623641014099}],"sentiment":"neutral","sentiment_score":0.032975127018908874,"num_words":47,"start":98.25,"end":165.295},{"sentences":[{"text":"Yeah.","start":192.98999,"end":193.48999,"sentiment":"neutral","sentiment_score":-0.0169677734375},{"text":"Yep.","start":207.31,"end":207.645,"sentiment":"neutral","sentiment_score":0.014584727585315704},{"text":"Yep.","start":207.88501,"end":208.38501,"sentiment":"neutral","sentiment_score":0.03450069576501846},{"text":"Yeah.","start":208.765,"end":209.265,"sentiment":"neutral","sentiment_score":0.01830161176621914},{"text":"Address.","start":209.325,"end":209.825,"sentiment":"neutral","sentiment_score":-0.008648261427879333}],"sentiment":"neutral","sentiment_score":0.008354200050234795,"num_words":5,"start":192.98999,"end":209.825},{"sentences":[{"text":"Yeah.","start":209.96501,"end":210.46501,"sentiment":"neutral","sentiment_score":-0.011030495166778564},{"text":"Yeah.","start":217.485,"end":217.985,"sentiment":"neutral","sentiment_score":-0.16634780168533325},{"text":"Yeah.","start":218.765,"end":219.265,"sentiment":"neutral","sentiment_score":-0.1358965039253235},{"text":"Yeah.","start":236.28,"end":236.655,"sentiment":"neutral","sentiment_score":-0.03080599009990692},{"text":"Yeah.","start":254.78,"end":255.09999,"sentiment":"neutral","sentiment_score":0.011905202642083168}],"sentiment":"neutral","sentiment_score":-0.06643511764705182,"num_words":5,"start":209.96501,"end":255.09999},{"sentences":[{"text":"Well, it's this happened a couple of days ago.","start":255.09999,"end":257.91998,"sentiment":"neutral","sentiment_score":-0.07869422146015698},{"text":"Yeah.","start":260.54,"end":261.04,"sentiment":"neutral","sentiment_score":-0.0096625704318285},{"text":"Yeah.","start":289.45,"end":289.95,"sentiment":"neutral","sentiment_score":0.16095353662967682},{"text":"Yeah.","start":302.86502,"end":303.12,"sentiment":"neutral","sentiment_score":0.04034349322319031},{"text":"Probably about lunchtime.","start":321.05502,"end":323.155,"sentiment":"neutral","sentiment_score":0.029010857144991558}],"sentiment":"neutral","sentiment_score":-0.02863873081902663,"num_words":15,"start":255.09999,"end":323.155},{"sentences":[{"text":"Yeah.","start":325.45502,"end":325.695,"sentiment":"neutral","sentiment_score":0.0440194308757782},{"text":"And I switched I switched everything off.","start":325.695,"end":328.33502,"sentiment":"neutral","sentiment_score":-0.010883020237088203},{"text":"I've got about four volts.","start":328.33502,"end":332.30002,"sentiment":"neutral","sentiment_score":-0.008965963777154685},{"text":"Alright.","start":337.48,"end":337.98,"sentiment":"neutral","sentiment_score":0.011331742629408836},{"text":"So you gotta unplug the power.","start":338.28,"end":340.30002,"sentiment":"neutral","sentiment_score":-0.019570618246992428}],"sentiment":"neutral","sentiment_score":-0.00915417482610792,"num_words":20,"start":325.45502,"end":340.30002},{"sentences":[{"text":"It closes down.","start":342.6,"end":343.82,"sentiment":"neutral","sentiment_score":-0.07122253874937694},{"text":"Yep.","start":357.58502,"end":357.84,"sentiment":"neutral","sentiment_score":-0.0591544583439827},{"text":"Yeah.","start":367.12,"end":367.62,"sentiment":"neutral","sentiment_score":0.023392613977193832},{"text":"So I gotta pull the plug out.","start":368.56,"end":370.34,"sentiment":"neutral","sentiment_score":0.004935151498232569},{"text":"Yep.","start":388.425,"end":388.77,"sentiment":"neutral","sentiment_score":0.09832119941711426}],"sentiment":"neutral","sentiment_score":-0.00896632313155211,"num_words":13,"start":342.6,"end":388.77},{"sentences":[{"text":"Yeah.","start":415.845,"end":416.245,"sentiment":"neutral","sentiment_score":-0.20135582983493805},{"text":"I could imagine.","start":416.245,"end":417.145,"sentiment":"neutral","sentiment_score":-0.19088617960611978},{"text":"I could imagine it.","start":417.205,"end":418.41,"sentiment":"neutral","sentiment_score":-0.12247742712497711},{"text":"Yeah.","start":428.65,"end":429.15,"sentiment":"neutral","sentiment_score":-0.1373760998249054},{"text":"Yeah.","start":432.445,"end":432.945,"sentiment":"neutral","sentiment_score":-0.15369880199432373}],"sentiment":"neutral","sentiment_score":-0.1554998978972435,"num_words":10,"start":415.845,"end":432.945},{"sentences":[{"text":"Yeah.","start":436.685,"end":437.185,"sentiment":"neutral","sentiment_score":-0.2829742431640625},{"text":"Yeah.","start":461.535,"end":462.035,"sentiment":"neutral","sentiment_score":-0.11444048583507538},{"text":"Yeah.","start":476.98,"end":477.48,"sentiment":"neutral","sentiment_score":-0.22873914241790771},{"text":"So Yep.","start":480.18,"end":493.41498,"sentiment":"neutral","sentiment_score":-0.19047962129116058},{"text":"Right.","start":497.955,"end":498.455,"sentiment":"neutral","sentiment_score":-0.13282442092895508}],"sentiment":"neutral","sentiment_score":-0.1899895891547203,"num_words":6,"start":436.685,"end":498.455},{"sentences":[{"text":"So I pulled out I've pulled out the power plug from the back of the back of the modem and from the back of the TV.","start":502.275,"end":511.52,"sentiment":"neutral","sentiment_score":0.019757050805940077},{"text":"And that's yeah.","start":514.3,"end":518.39496,"sentiment":"neutral","sentiment_score":0.04788626482089361},{"text":"I'll leave it I'll give it a good hot towel.","start":518.39496,"end":520.735,"sentiment":"neutral","sentiment_score":0.08109211437404155},{"text":"Yes.","start":532.89,"end":533.39,"sentiment":"neutral","sentiment_score":0.12126779556274414},{"text":"Yep.","start":546.66504,"end":547.16504,"sentiment":"neutral","sentiment_score":0.017348144203424454}],"sentiment":"neutral","sentiment_score":0.039192175583505046,"num_words":41,"start":502.275,"end":547.16504},{"sentences":[{"text":"Yeah.","start":552.105,"end":552.45,"sentiment":"neutral","sentiment_score":-0.0778854563832283},{"text":"Yeah.","start":563.65,"end":564.15,"sentiment":"neutral","sentiment_score":0.052374519407749176},{"text":"So I'll give it half an hour and then I'd plug in I'd plug in the modem first.","start":565.51495,"end":571.915,"sentiment":"neutral","sentiment_score":0.054043033729410835},{"text":"Right?","start":571.915,"end":572.415,"sentiment":"neutral","sentiment_score":0.028393980115652084},{"text":"Then the rest.","start":574.63495,"end":575.615,"sentiment":"neutral","sentiment_score":0.00829537616421779}],"sentiment":"neutral","sentiment_score":0.04168932411509255,"num_words":24,"start":552.105,"end":575.615},{"sentences":[{"text":"Chris.","start":577.51495,"end":577.89,"sentiment":"neutral","sentiment_score":0.0047536371275782585},{"text":"That is alright.","start":580.45,"end":581.51,"sentiment":"neutral","sentiment_score":0.09156924486160278},{"text":"It's good.","start":586.53,"end":587.17004,"sentiment":"positive","sentiment_score":0.622920036315918},{"text":"It's good.","start":587.17004,"end":587.57,"sentiment":"positive","sentiment_score":0.5434368550777435},{"text":"Well, I'm sorry.","start":587.57,"end":588.71,"sentiment":"neutral","sentiment_score":-0.033284754802783326}],"sentiment":"neutral","sentiment_score":0.22839280819012361,"num_words":11,"start":577.51495,"end":588.71},{"sentences":[{"text":"Please.","start":590.77,"end":591.195,"sentiment":"neutral","sentiment_score":-0.06983371078968048},{"text":"Yeah.","start":611.13,"end":611.53,"sentiment":"neutral","sentiment_score":0.004775146022439003},{"text":"I can see I can see Prime, but I only I only just signed on to that because I thought, oh, maybe I ought to get rid of the old Oh, I see.","start":611.53,"end":637.83997,"sentiment":"neutral","sentiment_score":-0.061626464975151146},{"text":"Till I wake up.","start":642.77997,"end":643.92,"sentiment":"neutral","sentiment_score":-0.02340371534228325},{"text":"Well, it's the middle of the night in but FPS ought to be alright.","start":645.82,"end":650.54504,"sentiment":"neutral","sentiment_score":0.0284762405624081}],"sentiment":"neutral","sentiment_score":-0.03384300759325753,"num_words":53,"start":590.77,"end":650.54504},{"sentences":[{"text":"Goodness.","start":650.60504,"end":651.10504,"sentiment":"positive","sentiment_score":0.5529689788818359},{"text":"Yeah.","start":659.645,"end":660.04504,"sentiment":"neutral","sentiment_score":-0.044497326016426086},{"text":"That's what I wondered, actually.","start":660.04504,"end":661.66504,"sentiment":"neutral","sentiment_score":-0.051358388364315034},{"text":"Yeah.","start":668.75,"end":669.07,"sentiment":"neutral","sentiment_score":0.044970087707042694},{"text":"Well, I got I got pronged about lunch just after lunch.","start":669.07,"end":672.77,"sentiment":"neutral","sentiment_score":0.07245315475897356}],"sentiment":"neutral","sentiment_score":0.05755971058418876,"num_words":19,"start":650.60504,"end":672.77},{"sentences":[{"text":"Yeah.","start":692.06,"end":692.56,"sentiment":"neutral","sentiment_score":0.030302176252007484},{"text":"Yeah.","start":693.42,"end":693.92,"sentiment":"neutral","sentiment_score":0.038412906229496},{"text":"Yeah.","start":695.74,"end":696.24,"sentiment":"neutral","sentiment_score":0.030449556186795235},{"text":"That's cash.","start":702.40497,"end":703.625,"sentiment":"neutral","sentiment_score":0.009257579687982798},{"text":"The cash or whatever they call it, the cash.","start":705.365,"end":707.865,"sentiment":"neutral","sentiment_score":0.00041087840994199115}],"sentiment":"neutral","sentiment_score":0.008669835980981588,"num_words":14,"start":692.06,"end":707.865},{"sentences":[{"text":"Cash.","start":709.765,"end":710.245,"sentiment":"neutral","sentiment_score":-0.01255643181502819},{"text":"Yeah.","start":710.245,"end":710.745,"sentiment":"neutral","sentiment_score":-0.024759922176599503},{"text":"Yeah.","start":711.205,"end":711.52496,"sentiment":"neutral","sentiment_score":-0.2013840079307556},{"text":"Because that's all the old the old bits and pieces you've dialed in.","start":711.52496,"end":727.13995,"sentiment":"neutral","sentiment_score":-0.12782922200858593},{"text":"Alright.","start":727.51996,"end":728.01996,"sentiment":"neutral","sentiment_score":-0.1902538388967514}],"sentiment":"neutral","sentiment_score":-0.12298435805475011,"num_words":17,"start":709.765,"end":728.01996},{"sentences":[{"text":"Yeah.","start":734.825,"end":735.22504,"sentiment":"neutral","sentiment_score":-0.10716507583856584},{"text":"Yep.","start":735.22504,"end":735.72504,"sentiment":"neutral","sentiment_score":-0.11283259838819504},{"text":"Oh, yeah.","start":737.66504,"end":740.60504,"sentiment":"neutral","sentiment_score":-0.12505991756916046},{"text":"Righto.","start":740.66504,"end":741.16504,"sentiment":"neutral","sentiment_score":-0.05908624082803726},{"text":"Okay.","start":741.54504,"end":742.04504,"sentiment":"neutral","sentiment_score":-0.0032960381358861923}],"sentiment":"neutral","sentiment_score":-0.08874996472150087,"num_words":6,"start":734.825,"end":742.04504},{"sentences":[{"text":"I'm an old man, mate.","start":747.22003,"end":748.74,"sentiment":"neutral","sentiment_score":-0.19086348116397858},{"text":"It takes it takes me ages to get my head around these things.","start":748.74,"end":752.68,"sentiment":"neutral","sentiment_score":-0.2542241399104779},{"text":"Alright.","start":758.835,"end":759.335,"sentiment":"neutral","sentiment_score":0.022487973794341087},{"text":"Well, I'll give it a I'll give it a bill.","start":759.875,"end":761.97504,"sentiment":"neutral","sentiment_score":0.06730966493487359},{"text":"Give it plenty of time.","start":762.03503,"end":763.395,"sentiment":"neutral","sentiment_score":0.1732058882713318}],"sentiment":"neutral","sentiment_score":-0.07934168118106968,"num_words":34,"start":747.22003,"end":763.395},{"sentences":[{"text":"Okay.","start":763.395,"end":763.895,"sentiment":"neutral","sentiment_score":0.2745688557624817},{"text":"Well, thank you for your advice.","start":766.03503,"end":768.215,"sentiment":"positive","sentiment_score":0.7203991611798605},{"text":"Bye.","start":769.315,"end":769.815,"sentiment":"positive","sentiment_score":0.48738569021224976}],"sentiment":"positive","sentiment_score":0.6355436891317368,"num_words":8,"start":763.395,"end":769.815}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. Airtel tech support.\n\nChannel 1: Oh, hello. Sorry. Who is this?\n\nChannel 0: Airtel tech support.\n\nChannel 1: I'm sorry. I was ringing Airtel. Is that\n\nChannel 0: Yeah. Yeah. Airtel.\n\nChannel 1: alright.\n\nChannel 0: It's Airtel\n\nChannel 1: Look.\n\nChannel 0: tech support.\n\nChannel 1: Yeah. Sorry. I was hearing\n\nChannel 0: That's\n\nChannel 1: is going\n\nChannel 0: alright.\n\nChannel 1: a bit. Look. I've I've had real trouble with the the streaming on my television, and I've I know that Airtel are changing a few things, but it tells me that the VPN is in another country, and it tells me that I'm not qualified to get the thing even though I've paid for it. And,\n\nChannel 0: Which\n\nChannel 1: like with\n\nChannel 0: which\n\nChannel 1: BritBox,\n\nChannel 0: platform is this?\n\nChannel 1: that's BritBox, and it's also the on demand,\n\nChannel 0: SBS.\n\nChannel 1: the, yeah, SPS and also ABC, I view. And I've I've shut my shut my thing down for twenty minutes. I've switched off the television.\n\nChannel 0: No. That doesn't work that way. If you\n\nChannel 1: No.\n\nChannel 0: go to\n\nChannel 1: That's\n\nChannel 0: if you go to your router, the the modem router, whatever you wanna call it,\n\nChannel 1: Yeah.\n\nChannel 0: there's a there's a power supply that's plugged in the back of it. It's a little a little black thing that goes in.\n\nChannel 1: Yeah.\n\nChannel 0: You need to\n\nChannel 1: I've\n\nChannel 0: pull\n\nChannel 1: done that.\n\nChannel 0: pull you need to pull that out for twenty minutes.\n\nChannel 1: Yeah. I've done that and\n\nChannel 0: Oh, you've done that. Okay.\n\nChannel 1: put it back in, and it's just the same.\n\nChannel 0: Okay.\n\nChannel 1: And yet\n\nChannel 0: So\n\nChannel 1: I I\n\nChannel 0: what\n\nChannel 1: just\n\nChannel 0: hap\n\nChannel 1: signed up I signed up with a just on the off chance, I signed up with a new one,\n\nChannel 0: yeah.\n\nChannel 1: which was Prime, and that works perfectly.\n\nChannel 0: No. This is isn't that strange? Because I've got customers that Prime are not working, You sign up a new one and it works. Alright. So this is what's happened.\n\nI'll tell you what's happened. It's really crazy.\n\nChannel 1: Yes.\n\nChannel 0: I don't understand it. Our back end doesn't understand it. Nobody understands it because all we did is upgrade our Internet transit. That's all we did. So we went from one grade to a higher grade, which gives you guys a better\n\nChannel 1: Yes.\n\nChannel 0: protection when it comes to against hacking and stuff like that. So by doing that, we've upgraded the the the quality of the the bandwidth. We've upgraded the bandwidth to unlimited so we we can put a 100,000 customers on board just to give you an idea.\n\nChannel 1: Yep.\n\nChannel 0: Everybody's getting really, really good speeds. The GEO IP transit is located in Australia in Melbourne. We've we've done some test runs, and now all this began at 09:00 this morning. So a lot of people don't know don't understand how all this back end works, the engineering side. It it's really quite complex because now we've got optic fiber.\n\nThe optic fiber now has got a global a global\n\nChannel 1: Yeah.\n\nChannel 0: a global connection around the globe. So what's happened was we upgraded it. The upgrade will give you not the same IP I see a an IP is like a a phone number.\n\nChannel 1: Yep.\n\nChannel 0: That's\n\nChannel 1: Yep.\n\nChannel 0: exactly the same as a\n\nChannel 1: Yeah.\n\nChannel 0: phone number.\n\nChannel 1: Address. Yeah.\n\nChannel 0: Yeah. So you ring up that phone number, and then all of a sudden, they've changed phones, and people are trying to say, well, where the hell is this phone? How come I'm not getting there? You know\n\nChannel 1: Yeah.\n\nChannel 0: what I mean? And then that\n\nChannel 1: Yeah.\n\nChannel 0: person rings up and say, no. No. You gotta ring up this number. Do you know what I mean? So what's what's happened is we've changed we've upgraded the transit.\n\nWe've got a new global IP name, which is allocated here in Melbourne in one of our data centers in Lorimer Street for Melbourne. Now\n\nChannel 1: Yeah.\n\nChannel 0: we've done some test runs with other customers. They've done speed test, and they can see Airtel Australia, and they can see the other service either in Melbourne or somebody somewhere else in Australia. Before, it was showing USA. That was in the beginning. So what when you when you start to build a house, so to speak,\n\nChannel 1: Yeah.\n\nChannel 0: you\n\nChannel 1: Well,\n\nChannel 0: gotta\n\nChannel 1: it's\n\nChannel 0: start\n\nChannel 1: this happened\n\nChannel 0: you gotta\n\nChannel 1: a couple of days ago.\n\nChannel 0: yeah. That happened on Friday. Now,\n\nChannel 1: Yeah.\n\nChannel 0: apparently, I was told I was told by the engineering team that this could take up to two days, and that was Friday. Then I was told on weekends, nobody worked. On Monday, it should be almost ready. It wasn't ready. So this morning at 09:00, it finally happened, where everything now it it shows Australia inside Australia, blah blah blah blah and all that stuff.\n\nSo it's\n\nChannel 1: Yeah.\n\nChannel 0: it's here. It's in Australia now. Telecode in Australia. It's like look. I didn't even know how to explain this, but it's just a routing issue that happens.\n\nIt happens with your mobile numbers, your home\n\nChannel 1: Yeah.\n\nChannel 0: home numbers, and all. It's a routing issue. Then once the router, excuse me, is settled, then everything works. You can make calls whatever you want. You know?\n\nThis has been the same thing. So so when you unplug the router today, what time did you do it?\n\nChannel 1: Probably about lunchtime.\n\nChannel 0: Today. Yep.\n\nChannel 1: Yeah. And\n\nChannel 0: Twelve\n\nChannel 1: I switched\n\nChannel 0: what?\n\nChannel 1: I switched everything off. I've got about four\n\nChannel 0: Yeah.\n\nChannel 1: volts.\n\nChannel 0: Switching it off is not but what you gotta do is gotta you gotta unplug the power and leave everything off for about\n\nChannel 1: Alright.\n\nChannel 0: twenty minutes.\n\nChannel 1: So you gotta\n\nChannel 0: Yeah. Because\n\nChannel 1: unplug\n\nChannel 0: if you see if\n\nChannel 1: the\n\nChannel 0: you switch\n\nChannel 1: power.\n\nChannel 0: if you switch something off,\n\nChannel 1: It closes\n\nChannel 0: the\n\nChannel 1: down.\n\nChannel 0: the actual cable's still plugged into the power side. So even though you're not getting any power to your television, there's still what they call a standby connection that's there that might be really, really low. You\n\nChannel 1: Yep.\n\nChannel 0: might even notice it. However, it's still there because you might see the light when you you know how you switch the light off the TV, you still see a light there. It's either red or green.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. It means\n\nChannel 1: So\n\nChannel 0: that\n\nChannel 1: I\n\nChannel 0: there's\n\nChannel 1: gotta\n\nChannel 0: still\n\nChannel 1: pull the plug out.\n\nChannel 0: yeah. You gotta put the pull the plug out of the wall or pull the plug out of the TV. And if you can do that for twenty minutes and do also the same with the router at the same time, and then what you do is you put the router in power first, and then\n\nChannel 1: Yep.\n\nChannel 0: you put your other TVs into power. Because that what it'll do, that'll give the TV time to recognize the new the new IP that we're using. Now I'll be honest with you. This should not happen. Where is the problem coming from from the Australian government?\n\nWe've got too many compliances in place at the moment that whatever you do, even when you breathe the wrong way, a red flag comes up. And I'm not joking. I'm a bit serious.\n\nChannel 1: Yeah. I could imagine.\n\nChannel 0: And\n\nChannel 1: I could imagine\n\nChannel 0: and\n\nChannel 1: it.\n\nChannel 0: this has caused so even if we would have changed to any different IP, whether it's one that's reselling here in Australia or whatever,\n\nChannel 1: Yeah.\n\nChannel 0: same thing will happen. Same thing will happen. And this\n\nChannel 1: Yeah.\n\nChannel 0: is what I've I've I've found out because this has never happened to us before. So we never\n\nChannel 1: Yeah.\n\nChannel 0: really have to do any research. So we've done a lot of research for the last few days, and it's really shocking to find all these bloody compliances in place. Just just to give you an idea, if you got a balloon, it's got air in it, and each bubble counted for compliance in place here in Australia, honestly, you'd run out of and you'd choke.\n\nChannel 1: Yeah.\n\nChannel 0: No. I'm serious. I mean, let's talk about driving licenses. Yeah. You go out in the bloody road these days.\n\nYou gotta be careful. You don't know if you're gonna get a fine for a $100. You're gonna get your license. Mate, stuff that never used to happen forty years ago.\n\nChannel 1: Yeah.\n\nChannel 0: It's just it's just crazy. So\n\nChannel 1: So\n\nChannel 0: what what happens, these streaming platforms, if they see something that's not correct, whether it's an IP showing outside of Australia or or\n\nChannel 1: Yep.\n\nChannel 0: some sort of a threat or something like that, they'll just block straight away. It's an automatic\n\nChannel 1: Right.\n\nChannel 0: block. So this is what's happened. So we've noticed\n\nChannel 1: So I pulled out I've pulled out the power plug from the back of the back of the modem\n\nChannel 0: yeah.\n\nChannel 1: and\n\nChannel 0: Yep.\n\nChannel 1: from the back of the TV.\n\nChannel 0: Yep. That's good.\n\nChannel 1: And\n\nChannel 0: Okay.\n\nChannel 1: that's\n\nChannel 0: Leave it like that for twenty minutes. Twenty minutes to half an hour. Up\n\nChannel 1: yeah.\n\nChannel 0: to you.\n\nChannel 1: I'll leave it I'll give it a good hot towel.\n\nChannel 0: Alright. But, see, this is what happened. So now, for all the services to come back live, Stan, Foxtel, Netflix has never had a problem, never stopped.\n\nChannel 1: Yes.\n\nChannel 0: All these other platforms that have stopped have to recognize now that the IP address is in Australia. It's actually in Australia. It never left. It was always there. It just had a different name on it that belong that came from The US.\n\nChannel 1: Yep.\n\nChannel 0: Because all IP trends, it all that comes from The US, Canada, or somewhere in Europe. We don't\n\nChannel 1: Yeah.\n\nChannel 0: have any any providers here in Australia. Yeah. You can go to Optus. You can go to Telstra. You can go to Aussie Broadband or whatever.\n\nThey all buy from the same place we do.\n\nChannel 1: Yeah.\n\nChannel 0: You know? And then that that's\n\nChannel 1: So\n\nChannel 0: pretty\n\nChannel 1: I'll\n\nChannel 0: much.\n\nChannel 1: give it half an hour and\n\nChannel 0: Yeah. Give it up\n\nChannel 1: then\n\nChannel 0: for\n\nChannel 1: I'd\n\nChannel 0: now if anything\n\nChannel 1: plug\n\nChannel 0: happens.\n\nChannel 1: in I'd plug in the modem first. Right?\n\nChannel 0: Yeah. First the modem, then the rest. Is that\n\nChannel 1: Then\n\nChannel 0: am\n\nChannel 1: the rest.\n\nChannel 0: I talking to Stuart?\n\nChannel 1: Chris.\n\nChannel 0: Oh, Chris. Oh, sorry, Chris. Yeah. Yeah. Yeah.\n\nYeah.\n\nChannel 1: That is\n\nChannel 0: Yeah. Because\n\nChannel 1: alright.\n\nChannel 0: there's another guy, Stuart. It sounds exactly like you. I think I've spoken to you before.\n\nChannel 1: It's good. It's good. Well, I'm\n\nChannel 0: It\n\nChannel 1: sorry.\n\nChannel 0: it could be it could be a while. Okay? Look.\n\nChannel 1: Please.\n\nChannel 0: We apologize about this inconvenience. It's just been a real headache. Now you should be able to use I don't know if you got Netflix, an account with Netflix, but that should work and YouTube should work because that that never had an issue from day one. If you're telling me you can see Prime now, so\n\nChannel 1: Yeah.\n\nChannel 0: what\n\nChannel 1: I can\n\nChannel 0: you've\n\nChannel 1: see\n\nChannel 0: acts so\n\nChannel 1: I\n\nChannel 0: what\n\nChannel 1: can\n\nChannel 0: you've\n\nChannel 1: see\n\nChannel 0: acts\n\nChannel 1: Prime, but I only I only just signed on to that because I thought, oh, maybe I ought to get rid of the old\n\nChannel 0: well, let me just tell you, sir. You've just proven my point. You just signed up a new account with Prime, so Prime's already picked up that our GI IPs in Australia. That's why it's working.\n\nChannel 1: Oh, I\n\nChannel 0: So those old well, the old ones you got there, they're probably still\n\nChannel 1: see.\n\nChannel 0: hooked up on the old one until the the providers recognize, no. Hang on. It's not\n\nChannel 1: Till\n\nChannel 0: overseas.\n\nChannel 1: I wake\n\nChannel 0: Is\n\nChannel 1: up.\n\nChannel 0: it? Until the exactly. Yeah. Yeah.\n\nChannel 1: Well, it's the middle of the night in but FPS ought to be alright. Goodness.\n\nChannel 0: Well, what why don't you this delete those apps and just open up a new account with them.\n\nChannel 1: Yeah. That's what I wondered, actually.\n\nChannel 0: Yeah. If you can do that if if you did that with Prime, because Prime was not working on our on our platform.\n\nChannel 1: Yeah. Well, I got I got pronged about lunch just after lunch.\n\nChannel 0: Okay. So, actually, you do you know, that's helping me a lot to and now send out an email to people to delete and reinstall. So what you can do first is delete, reinstall the same account. If that doesn't work, just delete and open up\n\nChannel 1: Yeah.\n\nChannel 0: a new account.\n\nChannel 1: Yeah.\n\nChannel 0: You need\n\nChannel 1: Yeah.\n\nChannel 0: to delete delete and then also delete your history and your cache that's in your TV.\n\nChannel 1: That's cash. The cash\n\nChannel 0: Who?\n\nChannel 1: or whatever they call it, the\n\nChannel 0: Yeah.\n\nChannel 1: cash.\n\nChannel 0: Cache Cache. Cash\n\nChannel 1: Cash.\n\nChannel 0: Cache,\n\nChannel 1: Yeah.\n\nChannel 0: whatever. Bloody\n\nChannel 1: Yeah.\n\nChannel 0: stupid\n\nChannel 1: Because that's\n\nChannel 0: name.\n\nChannel 1: all the old the old bits and pieces you've\n\nChannel 0: Yeah.\n\nChannel 1: dialed\n\nChannel 0: It's it's all they call it cookies in so what cookies do is they introduce passwords or they memorize websites and stuff like that, and it keeps it in the history until you delete it.\n\nChannel 1: in.\n\nChannel 0: But the problem\n\nChannel 1: Alright.\n\nChannel 0: is if you don't delete that history, originally, the processor will end up freezing because it's collecting too much information.\n\nChannel 1: Yeah.\n\nChannel 0: They will\n\nChannel 1: Yep.\n\nChannel 0: stop. So you need to clear all that so\n\nChannel 1: Oh,\n\nChannel 0: the information gets\n\nChannel 1: yeah.\n\nChannel 0: spit\n\nChannel 1: Righto.\n\nChannel 0: out.\n\nChannel 1: Okay.\n\nChannel 0: Alright. That's $35 an hour of training. Alright, mate?\n\nChannel 1: I'm an old man, mate.\n\nChannel 0: No.\n\nChannel 1: It\n\nChannel 0: You'll\n\nChannel 1: takes\n\nChannel 0: be\n\nChannel 1: it\n\nChannel 0: alright.\n\nChannel 1: takes me ages to get my head around these things.\n\nChannel 0: But trust me, mate, I've got young ones out there that don't have a bloody clue. Yeah. No.\n\nChannel 1: Alright.\n\nChannel 0: It's true, man. Alright,\n\nChannel 1: Well, I'll\n\nChannel 0: man.\n\nChannel 1: give it a I'll give it a bill. Give it\n\nChannel 0: Yep.\n\nChannel 1: plenty of time. Okay.\n\nChannel 0: Thanks, buddy. Appreciate your patience, mate.\n\nChannel 1: Well, thank you for your advice.\n\nChannel 0: Alright. Thank you.\n\nChannel 1: Bye.\n\nChannel 0: Have a good day. Bye bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.56,"end":1.36,"sentiment":"positive","sentiment_score":0.35704754292964935},{"text":"Airtel tech support.","start":1.36,"end":2.42,"sentiment":"neutral","sentiment_score":0.12351498007774353}],"sentiment":"neutral","sentiment_score":0.21692800521850586,"channel":0,"num_words":5,"start":0.56,"end":2.42},{"sentences":[{"text":"Oh, hello.","start":3.84,"end":4.66,"sentiment":"neutral","sentiment_score":0.015943489503115416},{"text":"Sorry.","start":5.92,"end":6.3199997,"sentiment":"neutral","sentiment_score":-0.029552850872278217},{"text":"Who is this?","start":6.3199997,"end":7.22,"sentiment":"neutral","sentiment_score":-0.02679896540939808}],"sentiment":"neutral","sentiment_score":-0.01301046134904027,"channel":1,"num_words":6,"start":3.84,"end":7.22},{"sentences":[{"text":"Airtel tech support.","start":7.8399997,"end":8.98,"sentiment":"neutral","sentiment_score":-0.008737129469712576}],"sentiment":"neutral","sentiment_score":-0.008737129469712576,"channel":0,"num_words":3,"start":7.8399997,"end":8.98},{"sentences":[{"text":"I'm sorry.","start":12.645,"end":14.565001,"sentiment":"neutral","sentiment_score":-0.08038105815649033},{"text":"I was ringing Airtel.","start":14.565001,"end":16.825,"sentiment":"neutral","sentiment_score":-0.07292578369379044},{"text":"Is that","start":16.885,"end":17.625,"sentiment":"neutral","sentiment_score":-0.021883666515350342}],"sentiment":"neutral","sentiment_score":-0.062029073014855385,"channel":1,"num_words":8,"start":12.645,"end":17.625},{"sentences":[{"text":"Yeah.","start":17.995,"end":18.235,"sentiment":"neutral","sentiment_score":-0.0013150954619050026},{"text":"Yeah.","start":18.235,"end":18.555,"sentiment":"neutral","sentiment_score":0.013096390292048454},{"text":"Airtel.","start":18.555,"end":19.055,"sentiment":"neutral","sentiment_score":0.009794632904231548}],"sentiment":"neutral","sentiment_score":0.007191975911458333,"channel":0,"num_words":3,"start":17.995,"end":19.055},{"sentences":[{"text":"alright.","start":20.485,"end":20.985,"sentiment":"neutral","sentiment_score":0.03769100457429886}],"sentiment":"neutral","sentiment_score":0.03769100457429886,"channel":1,"num_words":1,"start":20.485,"end":20.985},{"sentences":[{"text":"It's Airtel","start":21.435001,"end":22.335,"sentiment":"neutral","sentiment_score":0.023696826305240393}],"sentiment":"neutral","sentiment_score":0.023696826305240393,"channel":0,"num_words":2,"start":21.435001,"end":22.335},{"sentences":[{"text":"Look.","start":21.925,"end":22.425,"sentiment":"neutral","sentiment_score":0.01863710582256317}],"sentiment":"neutral","sentiment_score":0.01863710582256317,"channel":1,"num_words":1,"start":21.925,"end":22.425},{"sentences":[{"text":"tech support.","start":22.715,"end":23.375,"sentiment":"neutral","sentiment_score":0.014301535673439503}],"sentiment":"neutral","sentiment_score":0.014301535673439503,"channel":0,"num_words":2,"start":22.715,"end":23.375},{"sentences":[{"text":"Yeah.","start":24.404999,"end":24.904999,"sentiment":"neutral","sentiment_score":-0.0028210971504449844},{"text":"Sorry.","start":25.445,"end":25.925,"sentiment":"neutral","sentiment_score":-0.03167019039392471},{"text":"I was hearing","start":25.925,"end":26.885,"sentiment":"neutral","sentiment_score":-0.021126588185628254}],"sentiment":"neutral","sentiment_score":-0.01957421042025089,"channel":1,"num_words":5,"start":24.404999,"end":26.885},{"sentences":[{"text":"That's","start":26.875,"end":27.115,"sentiment":"neutral","sentiment_score":-0.030818037688732147}],"sentiment":"neutral","sentiment_score":-0.030818037688732147,"channel":0,"num_words":1,"start":26.875,"end":27.115},{"sentences":[{"text":"is going","start":26.885,"end":27.365,"sentiment":"neutral","sentiment_score":-0.01603405922651291}],"sentiment":"neutral","sentiment_score":-0.01603405922651291,"channel":1,"num_words":2,"start":26.885,"end":27.365},{"sentences":[{"text":"alright.","start":27.115,"end":27.615,"sentiment":"neutral","sentiment_score":0.0024081196170300245}],"sentiment":"neutral","sentiment_score":0.0024081196170300245,"channel":0,"num_words":1,"start":27.115,"end":27.615},{"sentences":[{"text":"a bit.","start":27.365,"end":27.75,"sentiment":"neutral","sentiment_score":-0.047643598169088364},{"text":"Look.","start":29.27,"end":29.67,"sentiment":"neutral","sentiment_score":-0.048285111784935},{"text":"I've I've had real trouble with the the streaming on my television, and I've I know that Airtel are changing a few things, but it tells me that the VPN is in another country, and it tells me that I'm not qualified to get the thing even though I've paid for it.","start":29.67,"end":51.245,"sentiment":"negative","sentiment_score":-0.3619808918581559},{"text":"And,","start":52.905,"end":53.225,"sentiment":"neutral","sentiment_score":-0.08274667710065842}],"sentiment":"negative","sentiment_score":-0.3401665243187121,"channel":1,"num_words":56,"start":27.365,"end":53.225},{"sentences":[{"text":"Which","start":53.355,"end":53.755,"sentiment":"neutral","sentiment_score":-0.04379815235733986}],"sentiment":"neutral","sentiment_score":-0.04379815235733986,"channel":0,"num_words":1,"start":53.355,"end":53.755},{"sentences":[{"text":"like with","start":53.385002,"end":54.025,"sentiment":"neutral","sentiment_score":-0.06674941256642342}],"sentiment":"neutral","sentiment_score":-0.06674941256642342,"channel":1,"num_words":2,"start":53.385002,"end":54.025},{"sentences":[{"text":"which","start":53.755,"end":54.255,"sentiment":"neutral","sentiment_score":-0.02600805088877678}],"sentiment":"neutral","sentiment_score":-0.02600805088877678,"channel":0,"num_words":1,"start":53.755,"end":54.255},{"sentences":[{"text":"BritBox,","start":54.025,"end":54.525,"sentiment":"neutral","sentiment_score":-0.06422936171293259}],"sentiment":"neutral","sentiment_score":-0.06422936171293259,"channel":1,"num_words":1,"start":54.025,"end":54.525},{"sentences":[{"text":"platform is this?","start":54.395,"end":55.535,"sentiment":"neutral","sentiment_score":-0.006301569752395153}],"sentiment":"neutral","sentiment_score":-0.006301569752395153,"channel":0,"num_words":3,"start":54.395,"end":55.535},{"sentences":[{"text":"that's BritBox, and it's also the on demand,","start":56.025,"end":62.530003,"sentiment":"neutral","sentiment_score":0.022010654560290277}],"sentiment":"neutral","sentiment_score":0.022010654560290277,"channel":1,"num_words":8,"start":56.025,"end":62.530003},{"sentences":[{"text":"SBS.","start":65.32,"end":65.82,"sentiment":"neutral","sentiment_score":-0.001289472682401538}],"sentiment":"neutral","sentiment_score":-0.001289472682401538,"channel":0,"num_words":1,"start":65.32,"end":65.82},{"sentences":[{"text":"the, yeah, SPS and also ABC, I view.","start":66.19,"end":69.73,"sentiment":"neutral","sentiment_score":-0.013424795004539192},{"text":"And I've I've shut my shut my thing down for twenty minutes.","start":71.23,"end":75.955,"sentiment":"neutral","sentiment_score":-0.1789941657334566},{"text":"I've switched off the television.","start":75.955,"end":77.415,"sentiment":"neutral","sentiment_score":-0.17140330374240875}],"sentiment":"neutral","sentiment_score":-0.12449379470199347,"channel":1,"num_words":25,"start":66.19,"end":77.415},{"sentences":[{"text":"No.","start":80.055,"end":80.534996,"sentiment":"negative","sentiment_score":-0.3735464811325073},{"text":"That doesn't work that way.","start":80.534996,"end":82.075,"sentiment":"negative","sentiment_score":-0.3630294561386108},{"text":"If you","start":82.58,"end":82.9,"sentiment":"neutral","sentiment_score":-0.04833781160414219}],"sentiment":"neutral","sentiment_score":-0.28567117312923074,"channel":0,"num_words":8,"start":80.055,"end":82.9},{"sentences":[{"text":"No.","start":82.835,"end":83.155,"sentiment":"neutral","sentiment_score":-0.06215779483318329}],"sentiment":"neutral","sentiment_score":-0.06215779483318329,"channel":1,"num_words":1,"start":82.835,"end":83.155},{"sentences":[{"text":"go 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it,","start":83.54,"end":88.200005,"sentiment":"neutral","sentiment_score":-0.03324610330164433}],"sentiment":"neutral","sentiment_score":-0.03324610330164433,"channel":0,"num_words":15,"start":83.54,"end":88.200005},{"sentences":[{"text":"Yeah.","start":88.435,"end":88.89,"sentiment":"neutral","sentiment_score":-0.03361025080084801}],"sentiment":"neutral","sentiment_score":-0.03361025080084801,"channel":1,"num_words":1,"start":88.435,"end":88.89},{"sentences":[{"text":"there's a there's a power supply that's plugged in the back of it.","start":88.5,"end":91.3,"sentiment":"neutral","sentiment_score":-0.0737826033280446},{"text":"It's a little a little black thing that goes 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me ages to get my head around these things.","start":749.78,"end":752.68,"sentiment":"neutral","sentiment_score":-0.27903810143470764}],"sentiment":"neutral","sentiment_score":-0.27903810143470764,"channel":1,"num_words":10,"start":749.78,"end":752.68},{"sentences":[{"text":"But trust me, mate, I've got young ones out there that don't have a bloody clue.","start":752.7,"end":756.4,"sentiment":"neutral","sentiment_score":-0.23692180309444666},{"text":"Yeah.","start":758.265,"end":758.745,"sentiment":"neutral","sentiment_score":-0.05778076499700546},{"text":"No.","start":758.745,"end":758.985,"sentiment":"neutral","sentiment_score":-0.11963501572608948}],"sentiment":"neutral","sentiment_score":-0.22045359056856897,"channel":0,"num_words":18,"start":752.7,"end":758.985},{"sentences":[{"text":"Alright.","start":758.835,"end":759.335,"sentiment":"neutral","sentiment_score":0.022487973794341087}],"sentiment":"neutral","sentiment_score":0.022487973794341087,"channel":1,"num_words":1,"start":758.835,"end":759.335},{"sentences":[{"text":"It's true, man.","start":758.985,"end":759.865,"sentiment":"neutral","sentiment_score":0.03716631047427654},{"text":"Alright,","start":759.865,"end":760.265,"sentiment":"neutral","sentiment_score":0.07432985305786133}],"sentiment":"neutral","sentiment_score":0.04645719612017274,"channel":0,"num_words":4,"start":758.985,"end":760.265},{"sentences":[{"text":"Well, I'll","start":759.875,"end":760.275,"sentiment":"neutral","sentiment_score":0.0416128896176815}],"sentiment":"neutral","sentiment_score":0.0416128896176815,"channel":1,"num_words":2,"start":759.875,"end":760.275},{"sentences":[{"text":"man.","start":760.265,"end":760.765,"sentiment":"neutral","sentiment_score":0.014135254546999931}],"sentiment":"neutral","sentiment_score":0.014135254546999931,"channel":0,"num_words":1,"start":760.265,"end":760.765},{"sentences":[{"text":"give it a I'll give it a bill.","start":760.275,"end":761.97504,"sentiment":"neutral","sentiment_score":0.0737338587641716},{"text":"Give it","start":762.03503,"end":762.35504,"sentiment":"neutral","sentiment_score":0.13180364668369293}],"sentiment":"neutral","sentiment_score":0.08534781634807587,"channel":1,"num_words":10,"start":760.275,"end":762.35504},{"sentences":[{"text":"Yep.","start":762.345,"end":762.845,"sentiment":"neutral","sentiment_score":0.1044273003935814}],"sentiment":"neutral","sentiment_score":0.1044273003935814,"channel":0,"num_words":1,"start":762.345,"end":762.845},{"sentences":[{"text":"plenty of time.","start":762.35504,"end":763.395,"sentiment":"neutral","sentiment_score":0.20080738266309103},{"text":"Okay.","start":763.395,"end":763.895,"sentiment":"neutral","sentiment_score":0.2745688557624817}],"sentiment":"neutral","sentiment_score":0.2192477509379387,"channel":1,"num_words":4,"start":762.35504,"end":763.895},{"sentences":[{"text":"Thanks, buddy.","start":764.105,"end":764.825,"sentiment":"positive","sentiment_score":0.7021424770355225},{"text":"Appreciate your patience, mate.","start":764.825,"end":766.205,"sentiment":"positive","sentiment_score":0.6327239871025085}],"sentiment":"positive","sentiment_score":0.6558634837468466,"channel":0,"num_words":6,"start":764.105,"end":766.205},{"sentences":[{"text":"Well, thank you for your advice.","start":766.03503,"end":768.215,"sentiment":"positive","sentiment_score":0.7203991611798605}],"sentiment":"positive","sentiment_score":0.7203991611798605,"channel":1,"num_words":6,"start":766.03503,"end":768.215},{"sentences":[{"text":"Alright.","start":768.585,"end":768.985,"sentiment":"positive","sentiment_score":0.5228897929191589},{"text":"Thank you.","start":768.985,"end":769.385,"sentiment":"positive","sentiment_score":0.7195311784744263}],"sentiment":"positive","sentiment_score":0.6539840499560038,"channel":0,"num_words":3,"start":768.585,"end":769.385},{"sentences":[{"text":"Bye.","start":769.315,"end":769.815,"sentiment":"positive","sentiment_score":0.48738569021224976}],"sentiment":"positive","sentiment_score":0.48738569021224976,"channel":1,"num_words":1,"start":769.315,"end":769.815},{"sentences":[{"text":"Have a good day.","start":769.385,"end":770.105,"sentiment":"positive","sentiment_score":0.630521684885025},{"text":"Bye bye.","start":770.105,"end":770.845,"sentiment":"neutral","sentiment_score":0.060195058584213236}],"sentiment":"positive","sentiment_score":0.4404128094514211,"channel":0,"num_words":6,"start":769.385,"end":770.845}]},"summary":{"result":"success","short":"The customer is experiencing issues with their television streaming and modem router, which has been upgraded and plugged into the power supply. The speaker suggests removing and reinstalling the router, checking power supplies and TV IP addresses, and investigating the issue with the Australian government. The speaker explains that compliances in streaming platforms have caused similar problems to their own, and the IP address is in Australia and the company has no providers in Australia. The speaker advises the speaker to delete and reinstall their account with the same provider and to check their old registration of their TV is still in the history until it is replaced."},"intents":{"segments":[{"text":"I've I've had real trouble with the the streaming on my television, and I've I know that Airtel are changing a few things, but it tells me that the VPN is in another country, and it tells me that I'm not qualified to get the thing even though I've paid for it. And, Which like with which BritBox, platform is this?","start_word":43,"end_word":103,"intents":[{"intent":"Troubleshoot britbox platform","confidence_score":0.011944987}]},{"text":"Everybody's getting really, really good speeds.","start_word":392,"end_word":397,"intents":[{"intent":"Improve connectivity","confidence_score":0.014463998}]},{"text":"I didn't even know how to explain this, but it's just a routing issue that happens. It happens with your mobile numbers, your home Yeah.","start_word":772,"end_word":796,"intents":[{"intent":"Fix connectivity issue","confidence_score":0.00013913284}]},{"text":"So even though you're not getting any power to your television, there's still what they call a standby connection that's there that might be really, really low. You Yep.","start_word":925,"end_word":953,"intents":[{"intent":"Explain standby connection","confidence_score":0.051367275},{"intent":"Explain situation","confidence_score":0.054662086}]},{"text":"Because that what it'll do, that'll give the TV time to recognize the new the new IP that we're using.","start_word":1068,"end_word":1087,"intents":[{"intent":"Identify new ip","confidence_score":0.0007222887},{"intent":"Mention new ip","confidence_score":0.0038936113}]},{"text":"Where is the problem coming from from the Australian government?","start_word":1098,"end_word":1107,"intents":[{"intent":"Explain problem","confidence_score":0.06387385}]},{"text":"We've got too many compliances in place at the moment that whatever you do, even when you breathe the wrong way, a red flag comes up.","start_word":1108,"end_word":1133,"intents":[{"intent":"Explain red flag","confidence_score":0.13290448}]},{"text":"We've got too many compliances in place at the moment that whatever you do, even when you breathe the wrong way, a red flag comes up. And I'm not joking. I'm a bit serious. Yeah.","start_word":1108,"end_word":1142,"intents":[{"intent":"Mention lack of compliances","confidence_score":0.0004933216}]},{"text":"really have to do any research. So we've done a lot of research for the last few days, and it's really shocking to find all these bloody compliances in place.","start_word":1207,"end_word":1236,"intents":[{"intent":"Mention research","confidence_score":0.015291222}]},{"text":"So So what what happens, these streaming platforms, if they see something that's not correct, whether it's an IP showing outside of Australia or or Yep. some sort of a threat or something like that, they'll just block straight away. It's an automatic Right.","start_word":1331,"end_word":1374,"intents":[{"intent":"Clarify message","confidence_score":0.00008024082}]}]},"sentiments":{"segments":[{"text":"Good afternoon.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.3355260491371155},{"text":"Airtel tech support. Oh, hello. Sorry. Who is this? Airtel tech support. I'm sorry. I was ringing Airtel. Is that Yeah. Yeah. Airtel. alright. It's Airtel Look. tech support. Yeah. Sorry. I was hearing That's is going alright. a bit. Look.","start_word":2,"end_word":42,"sentiment":"neutral","sentiment_score":-0.00911808665841818},{"text":"I've I've had real trouble with the the streaming on my television, and I've I know that Airtel are changing a few things, but it tells me that the VPN is in another country, and it tells me that I'm not qualified to get the thing even though I've paid for it.","start_word":43,"end_word":94,"sentiment":"negative","sentiment_score":-0.35465893149375916},{"text":"And, Which like with which BritBox, platform is this? that's BritBox, and it's also the on demand, SBS. the, yeah, SPS and also ABC, I view. And I've I've shut my shut my thing down for twenty minutes. I've switched off the television.","start_word":95,"end_word":137,"sentiment":"neutral","sentiment_score":-0.06818804889917374},{"text":"No. That doesn't work that way.","start_word":138,"end_word":143,"sentiment":"negative","sentiment_score":-0.3526526689529419},{"text":"If you No. go to That's if you go to your router, the the modem router, whatever you wanna call it, Yeah. there's a there's a power supply that's plugged in the back of it. It's a little a little black thing that goes in. Yeah. You need to I've pull done that. pull you need to pull that out for twenty minutes. Yeah. I've done that and Oh, you've done that. Okay. put it back in, and it's just the same. Okay. And So yet I I what just hap signed up I signed up with a just on the off chance, I signed up with a new one, yeah. which was Prime, and that works perfectly. No. This is isn't that strange? Because I've got customers that Prime are not working, You sign up a new one and it works. Alright. So this is what's happened. I'll tell you what's happened.","start_word":144,"end_word":296,"sentiment":"neutral","sentiment_score":-0.04595768052378511},{"text":"It's really crazy. Yes. I don't understand it. Our back end doesn't understand it.","start_word":297,"end_word":310,"sentiment":"negative","sentiment_score":-0.5432232618331909},{"text":"Nobody understands it because all we did is upgrade our Internet transit. That's all we did. So we went from one grade to a higher grade, which gives you guys a better Yes. protection when it comes to against hacking and stuff like that. So by doing that, we've upgraded the the the quality of the the bandwidth. We've upgraded the bandwidth to unlimited so we we can put a 100,000 customers on board just to give you an idea.","start_word":311,"end_word":390,"sentiment":"neutral","sentiment_score":0.02490372583270073},{"text":"Yep. Everybody's getting really, really good speeds.","start_word":391,"end_word":397,"sentiment":"positive","sentiment_score":0.5967532396316528},{"text":"The GEO IP transit is located in Australia in Melbourne. We've we've done some test runs, and now all this began at 09:00 this morning. So a lot of people don't know don't understand how all this back end works, the engineering side. It it's really quite complex because now we've got optic fiber. The optic fiber now has got a global a global Yeah. a global connection around the globe. So what's happened was we upgraded it. The upgrade will give you not the same IP I see a an IP is like a a phone number. Yep. That's Yep. exactly the same as a Yeah. phone number. Address. Yeah. Yeah. So you ring up that phone number, and then all of a sudden, they've changed phones, and people are trying to say, well, where the hell is this phone?","start_word":398,"end_word":538,"sentiment":"neutral","sentiment_score":-0.06895501166582108},{"text":"How come I'm not getting there?","start_word":539,"end_word":544,"sentiment":"negative","sentiment_score":-0.3787961006164551},{"text":"You know Yeah. what I mean? And then that Yeah. person rings up and say, no. No. You gotta ring up this number. Do you know what I mean? So what's what's happened is we've changed we've upgraded the transit. We've got a new global IP name, which is allocated here in Melbourne in one of our data centers in Lorimer Street for Melbourne. Now Yeah. we've done some test runs with other customers. They've done speed test, and they can see Airtel Australia, and they can see the other service either in Melbourne or somebody somewhere else in Australia. Before, it was showing USA. That was in the beginning. So what when you when you start to build a house, so to speak, Yeah. you Well, gotta it's start this you happened gotta a couple of days ago. yeah. That happened on Friday. Now, Yeah. apparently, I was told I was told by the engineering team that this could take up to two days, and that was Friday. Then I was told on weekends, nobody worked. On Monday, it should be almost ready.","start_word":545,"end_word":728,"sentiment":"neutral","sentiment_score":-0.03472130040071257},{"text":"It wasn't ready.","start_word":729,"end_word":731,"sentiment":"negative","sentiment_score":-0.3355811834335327},{"text":"So this morning at 09:00, it finally happened, where everything now it it shows Australia inside Australia, blah blah blah blah and all that stuff. So it's Yeah. it's here. It's in Australia now. Telecode in Australia. It's like look. I didn't even know how to explain this, but it's just a routing issue that happens. It happens with your mobile numbers, your home Yeah. home numbers, and all. It's a routing issue. Then once the router, excuse me, is settled, then everything works. You can make calls whatever you want. You know? This has been the same thing. So so when you unplug the router today, what time did you do it? Probably about lunchtime. Today. Yep. Yeah. And Twelve I switched what? I switched everything off. I've got about four Yeah. volts. Switching it off is not but what you gotta do is gotta you gotta unplug the power and leave everything off for about Alright. twenty minutes. So you gotta Yeah. Because unplug if you see if the you switch power. if you switch something off, It closes the down. the actual cable's still plugged into the power side. So even though you're not getting any power to your television, there's still what they call a standby connection that's there that might be really, really low. You Yep. might even notice it. However, it's still there because you might see the light when you you know how you switch the light off the TV, you still see a light there. It's either red or green. Yeah. Yeah. It means So that I there's gotta still pull the plug out. yeah. You gotta put the pull the plug out of the wall or pull the plug out of the TV. And if you can do that for twenty minutes and do also the same with the router at the same time, and then what you do is you put the router in power first, and then Yep. you put your other TVs into power. Because that what it'll do, that'll give the TV time to recognize the new the new IP that we're using. Now I'll be honest with you.","start_word":732,"end_word":1093,"sentiment":"neutral","sentiment_score":0.002750331772625117},{"text":"This should not happen. Where is the problem coming from from the Australian government? We've got too many compliances in place at the moment that whatever you do, even when you breathe the wrong way, a red flag comes up. And I'm not joking. I'm a bit serious.","start_word":1094,"end_word":1141,"sentiment":"negative","sentiment_score":-0.5540984272956848},{"text":"Yeah. I could imagine. And I could imagine and it. this has caused so even if we would have changed to any different IP, whether it's one that's reselling here in Australia or whatever, Yeah. same thing will happen. Same thing will happen. And this Yeah.","start_word":1142,"end_word":1187,"sentiment":"neutral","sentiment_score":-0.2384102493524551},{"text":"is what I've I've I've found out because this has never happened to us before.","start_word":1188,"end_word":1202,"sentiment":"negative","sentiment_score":-0.3483017683029175},{"text":"So we never Yeah.","start_word":1203,"end_word":1206,"sentiment":"neutral","sentiment_score":-0.2597707211971283},{"text":"really have to do any research. So we've done a lot of research for the last few days, and it's really shocking to find all these bloody compliances in place.","start_word":1207,"end_word":1236,"sentiment":"negative","sentiment_score":-0.6220265030860901},{"text":"Just just to give you an idea, if you got a balloon, it's got air in it, and each bubble counted for compliance in place here in Australia, honestly, you'd run out of and you'd choke. Yeah.","start_word":1237,"end_word":1273,"sentiment":"neutral","sentiment_score":-0.161224365234375},{"text":"No. I'm serious.","start_word":1274,"end_word":1276,"sentiment":"negative","sentiment_score":-0.3458534777164459},{"text":"I mean, let's talk about driving licenses. Yeah. You go out in the bloody road these days.","start_word":1277,"end_word":1293,"sentiment":"neutral","sentiment_score":-0.1888862252235413},{"text":"You gotta be careful. You don't know if you're gonna get a fine for a $100.","start_word":1294,"end_word":1309,"sentiment":"negative","sentiment_score":-0.368769645690918},{"text":"You're gonna get your license. Mate, stuff that never used to happen forty years ago. Yeah. It's just it's just crazy. So So what what happens, these streaming platforms, if they see something that's not correct, whether it's an IP showing outside of Australia or or Yep. some sort of a threat or something like that, they'll just block straight away. It's an automatic Right. block. So this is what's happened. So we've noticed So I pulled out I've pulled out the power plug from the back of the back of the modem yeah. and Yep. from the back of the TV. Yep. That's good. Okay. And that's Leave it like that for twenty minutes. Twenty minutes to half an hour. Up yeah. to you. I'll leave it I'll give it a good hot towel. Alright. But, see, this is what happened. So now, for all the services to come back live, Stan, Foxtel, Netflix has never had a problem, never stopped. Yes. All these other platforms that have stopped have to recognize now that the IP address is in Australia. It's actually in Australia. It never left. It was always there. It just had a different name on it that belong that came from The US. Yep. Because all IP trends, it all that comes from The US, Canada, or somewhere in Europe. We don't Yeah. have any any providers here in Australia. Yeah. You can go to Optus. You can go to Telstra. You can go to Aussie Broadband or whatever. They all buy from the same place we do. Yeah. You know? And then that that's So pretty I'll much. give it half an hour and Yeah. Give it up then for I'd now if anything plug happens. in I'd plug in the modem first. Right? Yeah. First the modem, then the rest. Is that Then am the rest. I talking to Stuart? Chris. Oh, Chris. Oh, sorry, Chris. Yeah. Yeah. Yeah. Yeah. That is Yeah. Because alright. there's another guy, Stuart. It sounds exactly like you. I think I've spoken to you before.","start_word":1310,"end_word":1656,"sentiment":"neutral","sentiment_score":-0.005151618282801823},{"text":"It's good. It's good.","start_word":1657,"end_word":1660,"sentiment":"positive","sentiment_score":0.5922934412956238},{"text":"Well, I'm It sorry. it could be it could be a while. Okay? Look. Please.","start_word":1661,"end_word":1675,"sentiment":"neutral","sentiment_score":-0.07847753167152405},{"text":"We apologize about this inconvenience. It's just been a real headache.","start_word":1676,"end_word":1686,"sentiment":"negative","sentiment_score":-0.4814179241657257},{"text":"Now you should be able to use I don't know if you got Netflix, an account with Netflix, but that should work and YouTube should work because that that never had an issue from day one. If you're telling me you can see Prime now, so Yeah. what I can you've see acts so I what can you've see acts Prime, but I only I only just signed on to that because I thought, oh, maybe I ought to get rid of the old well, let me just tell you, sir. You've just proven my point. You just signed up a new account with Prime, so Prime's already picked up that our GI IPs in Australia. That's why it's working. Oh, I So those old well, the old ones you got there, they're probably still see. hooked up on the old one until the the providers recognize, no. Hang on. It's not Till overseas. I wake Is up. it? Until the exactly. Yeah. Yeah. Well, it's the middle of the night in but FPS ought to be alright.","start_word":1687,"end_word":1864,"sentiment":"neutral","sentiment_score":0.011428791098296642},{"text":"Goodness.","start_word":1865,"end_word":1865,"sentiment":"positive","sentiment_score":0.5529689788818359},{"text":"Well, what why don't you this delete those apps and just open up a new account with them. Yeah. That's what I wondered, actually. Yeah. If you can do that if if you did that with Prime, because Prime was not working on our on our platform. Yeah. Well, I got I got pronged about lunch just after lunch. Okay. So, actually, you do you know, that's helping me a lot to and now send out an email to people to delete and reinstall. So what you can do first is delete, reinstall the same account. If that doesn't work, just delete and open up Yeah. a new account. Yeah. You need Yeah. to delete delete and then also delete your history and your cache that's in your TV. That's cash. The cash Who? or whatever they call it, the Yeah. cash. Cache Cache. Cash Cash. Cache, Yeah. whatever. Bloody Yeah. stupid Because that's name. all the old the old bits and pieces you've Yeah. dialed It's it's all they call it cookies in so what cookies do is they introduce passwords or they memorize websites and stuff like that, and it keeps it in the history until you delete it. in. But the problem Alright.","start_word":1866,"end_word":2071,"sentiment":"neutral","sentiment_score":-0.018345626071095467},{"text":"is if you don't delete that history, originally, the processor will end up freezing because it's collecting too much information.","start_word":2072,"end_word":2091,"sentiment":"negative","sentiment_score":-0.41985151171684265},{"text":"Yeah. They will Yep. stop. So you need to clear all that so Oh, the information gets yeah. spit Righto. out. Okay. Alright. That's $35 an hour of training. Alright, mate? I'm an old man, mate. No. It You'll takes be it alright. takes me ages to get my head around these things. But trust me, mate, I've got young ones out there that don't have a bloody clue. Yeah. No. Alright. It's true, man. Alright, Well, I'll man. give it a I'll give it a bill. Give it Yep. plenty of time. Okay.","start_word":2092,"end_word":2185,"sentiment":"neutral","sentiment_score":-0.08905388922133345},{"text":"Thanks, buddy. Appreciate your patience, mate. Well, thank you for your advice. Alright. Thank you. Bye. Have a good day.","start_word":2186,"end_word":2205,"sentiment":"positive","sentiment_score":0.6407322287559509},{"text":"Bye bye.","start_word":2206,"end_word":2207,"sentiment":"neutral","sentiment_score":0.27244213223457336}],"average":{"sentiment":"neutral","sentiment_score":-0.0597297370583945}}}}