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Actually, your accounts department is engaged with another customer right now, but I can note that to give you a callback if ever. And they're available. Okay. Mhmm. Mhmm. Mhmm. Mhmm. Yes. So once the, mhmm, so if the payment is confirmed, we'll then activate the service within twenty four hours. And after that, we'll send the router probably tomorrow. Yeah. And we'll also update you and send the tracking number for the router once, yeah, shipped. And, yeah, it will take three to five business days to your address. Yeah. That's correct. We owes there's also a cable included on our parcel, which you're going to use to connect it to the NTT box. Then turn on the router. Yeah. It's just an easy plug and play since the router is already configured before we sent it. Mhmm. Yep. Yeah. You can do that once the router arrives. There's a sticker at the back of the router where you can able to log in the router's to the log router's interface. And there, you'll you'll see the settings of the router where you can change the name, network name, network password. Yeah. Yeah. Yeah. Thank you also. And we'll also update you once we activated the service successfully. We'll send we'll update via SMS message. You're welcome. Bye for now. 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Good afternoon. This is Maureen. Mhmm. Yes.\n\nHello. How can I assist you? Okay. I see. Okay, Hannah.\n\nLet me just check if our accounting is available right now. Mhmm. Actually, your accounts department is engaged with another customer right now, but I can note that to give you a callback if ever. And they're available. Okay.\n\nMhmm. Mhmm. Mhmm. Mhmm. Yes.\n\nSo once the, mhmm, so if the payment is confirmed, we'll then activate the service within twenty four hours. And after that, we'll send the router probably tomorrow. Yeah. And we'll also update you and send the tracking number for the router once, yeah, shipped. And, yeah, it will take three to five business days to your address.\n\nYeah. That's correct. We owes there's also a cable included on our parcel, which you're going to use to connect it to the NTT box. Then turn on the router. Yeah.\n\nIt's just an easy plug and play since the router is already configured before we sent it. Mhmm. Yep. Yeah. 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much.","start":195.56294,"end":196.76294,"sentiment":"positive","sentiment_score":0.6129425019025803},{"text":"Bye.","start":196.76294,"end":197.26294,"sentiment":"positive","sentiment_score":0.4131576418876648},{"text":"Okay.","start":199.56294,"end":200.06294,"sentiment":"neutral","sentiment_score":-0.09112077951431274}],"sentiment":"positive","sentiment_score":0.4054224267601967,"num_words":8,"start":190.885,"end":200.06294}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is\n\nChannel 1: Hey,\n\nChannel 0: Maureen.\n\nChannel 1: Amor. Hello? Hi.\n\nChannel 0: Mhmm. Yes.\n\nChannel 1: Hello?\n\nChannel 0: Hello. How can\n\nChannel 1: I\n\nChannel 0: I assist\n\nChannel 1: just\n\nChannel 0: you?\n\nChannel 1: I'm good. Thanks. It's Celestine. I just made a payment for my Internet connection. Is\n\nChannel 0: Okay.\n\nChannel 1: it\n\nChannel 0: I\n\nChannel 1: possible\n\nChannel 0: see.\n\nChannel 1: if you can connect me to accounting, if you don't mind?\n\nChannel 0: Okay, Hannah. Let me just check if our accounting is available right now. Mhmm.\n\nChannel 1: Or if you can help me, it's still fine.\n\nChannel 0: Actually, your accounts department is engaged with another customer right now, but I can note that to give you a callback if ever.\n\nChannel 1: Okay.\n\nChannel 0: And they're\n\nChannel 1: So\n\nChannel 0: available.\n\nChannel 1: I just I\n\nChannel 0: Okay.\n\nChannel 1: just made the payment.\n\nChannel 0: Mhmm.\n\nChannel 1: So I just wanted to know\n\nChannel 0: Mhmm.\n\nChannel 1: the way forward. Just a confirmation.\n\nChannel 0: Mhmm.\n\nChannel 1: Because I understand they say they're gonna send the\n\nChannel 0: Mhmm.\n\nChannel 1: router\n\nChannel 0: Yes. So\n\nChannel 1: to my\n\nChannel 0: once the,\n\nChannel 1: address? Mhmm.\n\nChannel 0: mhmm, so if the payment is confirmed, we'll\n\nChannel 1: Yes.\n\nChannel 0: then activate the service within twenty four hours. And after that, we'll send the router probably tomorrow. Yeah. And we'll also update you and send the tracking number for the router once, yeah, shipped.\n\nChannel 1: Okay.\n\nChannel 0: And,\n\nChannel 1: Alright.\n\nChannel 0: yeah, it will take three to five business days to your address.\n\nChannel 1: Okay. So once the router is here, I just connect it to my black box. Right? That's it. I don't have to do anything else.\n\nChannel 0: Yeah. That's correct. We owes there's also a cable included on our parcel, which you're going to use to connect it to the NTT box.\n\nChannel 1: Okay.\n\nChannel 0: Then\n\nChannel 1: Is\n\nChannel 0: turn\n\nChannel 1: it\n\nChannel 0: on\n\nChannel 1: self\n\nChannel 0: the router.\n\nChannel 1: is it self explanatory? It's not complicated.\n\nChannel 0: Yeah. It's just an\n\nChannel 1: Okay.\n\nChannel 0: easy plug and play since the router is already configured before we sent\n\nChannel 1: Okay.\n\nChannel 0: it.\n\nChannel 1: It it it will have been activated.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay then. So\n\nChannel 0: Yep.\n\nChannel 1: do I have to, like, set a password and name that I want?\n\nChannel 0: Yeah. You can do that once the router arrives. There's a sticker at the back of the router where you can able to log in the router's to the log router's interface. And there, you'll you'll see the settings of the router where you can change the name, network name, network password. Yeah.\n\nChannel 1: Okay then. Alright. Thank\n\nChannel 0: Yeah.\n\nChannel 1: you.\n\nChannel 0: Yeah. Thank you also. And we'll also update you once we activated the service successfully.\n\nChannel 1: Okay.\n\nChannel 0: We'll send we'll update via SMS message.\n\nChannel 1: Alright. Thank you so much. Bye.\n\nChannel 0: You're welcome. Bye for now. Have a great day.\n\nChannel 1: Okay.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.28,"end":1.78,"sentiment":"neutral","sentiment_score":0.19517631828784943},{"text":"Good afternoon.","start":1.8399999,"end":2.58,"sentiment":"positive","sentiment_score":0.46854181587696075},{"text":"This 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you can connect me to accounting, if you don't mind?","start":23.675,"end":27.855,"sentiment":"neutral","sentiment_score":0.07908295704559846}],"sentiment":"neutral","sentiment_score":0.07908295704559846,"channel":1,"num_words":11,"start":23.675,"end":27.855},{"sentences":[{"text":"Okay, Hannah.","start":31.02,"end":31.74,"sentiment":"neutral","sentiment_score":0.058968713507056236},{"text":"Let me just check if our accounting is available right now.","start":31.74,"end":35.34,"sentiment":"neutral","sentiment_score":0.034917053851214325},{"text":"Mhmm.","start":35.34,"end":35.84,"sentiment":"neutral","sentiment_score":0.08259224146604538}],"sentiment":"neutral","sentiment_score":0.04175837577453682,"channel":0,"num_words":14,"start":31.02,"end":35.84},{"sentences":[{"text":"Or if you can help me, it's still 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The agent, named Maureen, informed the customer that their account was engaged and would be contacted once the payment was confirmed. The agent also informed the customer about a cable package that they would use to connect the router and provided instructions on setting up a password and name for the router."},"intents":{"segments":[{"text":"I just made a payment for my Internet connection. Is Okay.","start_word":26,"end_word":36,"intents":[{"intent":"Receive payment","confidence_score":0.00042813757}]},{"text":"Let me just check if our accounting is available right now. Mhmm.","start_word":54,"end_word":65,"intents":[{"intent":"Check availability","confidence_score":0.4227108}]},{"text":"just made the payment. Mhmm.","start_word":107,"end_word":111,"intents":[{"intent":"Confirm payment","confidence_score":0.09179189}]},{"text":"Because I understand they say they're gonna send the Mhmm. router Yes. So to my once the, address? Mhmm. mhmm, so if the payment is confirmed, we'll Yes. then activate the service within twenty four hours. And after that, we'll send the router probably tomorrow. Yeah.","start_word":126,"end_word":171,"intents":[{"intent":"Send router","confidence_score":0.3553785}]},{"text":"And we'll also update you and send the tracking number for the router once, yeah, shipped. Okay.","start_word":172,"end_word":188,"intents":[{"intent":"Update tracking number","confidence_score":0.13017614}]},{"text":"do I have to, like, set a password and name that I want? Yeah.","start_word":301,"end_word":314,"intents":[{"intent":"Set password and name","confidence_score":0.038382884}]},{"text":"You can do that once the router arrives. There's a sticker at the back of the router where you can able to log in the router's to the log router's interface. And there, you'll you'll see the settings of the router where you can change the name, network name, network password. Yeah. Okay then.","start_word":315,"end_word":368,"intents":[{"intent":"Update router settings","confidence_score":0.41632542}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.19517631828784943},{"text":"Good afternoon.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.4519166946411133},{"text":"This is Maureen. Hey, Amor. Hello? Hi. Mhmm. Yes. Hello. Hello? How can I I assist just you?","start_word":3,"end_word":20,"sentiment":"neutral","sentiment_score":0.1860227882862091},{"text":"I'm good. Thanks. It's Celestine.","start_word":21,"end_word":25,"sentiment":"positive","sentiment_score":0.517707347869873},{"text":"I just made a payment for my Internet connection. Is Okay. it I possible see. if you can connect me to accounting, if you don't mind? Okay, Hannah. Let me just check if our accounting is available right now. Mhmm. Or if you can help me, it's still fine. Actually, your accounts department is engaged with another customer right now, but I can note that to give you a callback if ever. Okay. And they're So available. I just I Okay. just made the payment. Mhmm. So I just wanted to know Mhmm. the way forward. Just a confirmation. Mhmm. Because I understand they say they're gonna send the Mhmm. router Yes. So to my once the, address? Mhmm. mhmm, so if the payment is confirmed, we'll Yes. then activate the service within twenty four hours. And after that, we'll send the router probably tomorrow. Yeah. And we'll also update you and send the tracking number for the router once, yeah, shipped. Okay. And, Alright. yeah, it will take three to five business days to your address. Okay. So once the router is here, I just connect it to my black box. Right? That's it. I don't have to do anything else. Yeah. That's correct. We owes there's also a cable included on our parcel, which you're going to use to connect it to the NTT box. Okay. Then Is turn it on self the router. is it self explanatory? It's not complicated. Yeah. It's just an Okay. easy plug and play since the router is already configured before we sent Okay. it. It it it will have been activated. Mhmm. Okay then. So Yep. do I have to, like, set a password and name that I want? Yeah. You can do that once the router arrives. There's a sticker at the back of the router where you can able to log in the router's to the log router's interface. And there, you'll you'll see the settings of the router where you can change the name, network name, network password. Yeah. Okay then. 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You're welcome.","start_word":397,"end_word":403,"sentiment":"positive","sentiment_score":0.5090674161911011},{"text":"Bye for now.","start_word":404,"end_word":406,"sentiment":"neutral","sentiment_score":0.268350213766098},{"text":"Have a great day.","start_word":407,"end_word":410,"sentiment":"positive","sentiment_score":0.7406923174858093},{"text":"Okay.","start_word":411,"end_word":411,"sentiment":"neutral","sentiment_score":0.31523746252059937}],"average":{"sentiment":"neutral","sentiment_score":0.15146619954686255}}}}