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you.","start":46.225,"end":46.965,"sentiment":"positive","sentiment_score":0.34223832190036774}],"sentiment":"neutral","sentiment_score":0.2649165615439415,"channel":1,"num_words":4,"start":45.905,"end":46.965},{"sentences":[{"text":"Alright.","start":46.985,"end":47.385002,"sentiment":"neutral","sentiment_score":0.31370219588279724},{"text":"Thank you.","start":47.385002,"end":47.865,"sentiment":"positive","sentiment_score":0.5163432359695435},{"text":"Have a great day.","start":47.865,"end":48.905,"sentiment":"positive","sentiment_score":0.5781023502349854}],"sentiment":"positive","sentiment_score":0.5226854383945465,"channel":0,"num_words":7,"start":46.985,"end":48.905},{"sentences":[{"text":"You","start":48.864998,"end":49.184998,"sentiment":"neutral","sentiment_score":0.272793173789978}],"sentiment":"neutral","sentiment_score":0.272793173789978,"channel":1,"num_words":1,"start":48.864998,"end":49.184998},{"sentences":[{"text":"Bye bye.","start":48.905,"end":49.645,"sentiment":"neutral","sentiment_score":0.20463727414608002}],"sentiment":"neutral","sentiment_score":0.20463727414608002,"channel":0,"num_words":2,"start":48.905,"end":49.645},{"sentences":[{"text":"too.","start":49.184998,"end":49.504997,"sentiment":"neutral","sentiment_score":0.13456952571868896},{"text":"Bye.","start":49.504997,"end":50.004997,"sentiment":"neutral","sentiment_score":0.07134802639484406}],"sentiment":"neutral","sentiment_score":0.10295877605676651,"channel":1,"num_words":2,"start":49.184998,"end":50.004997}]},"summary":{"result":"success","short":"An agent from Airtel accounts calls Danielle to ask if she has processed her payment for her delivery fee and connection fee. Danielle confirms that she already processed the payment and the agent notes it down to arrange dispatch of her item. The call ends with pleasantries and a farewell from Danielle."},"intents":{"segments":[{"text":"Danielle, we just wanted to get an update if you already processed the payment for your delivery fee and connection fee. Or if not, we Yes. can go I ahead already and have. I've already done it. okay. How did you process the payment? Is it via BPAY? In that way, I could update our provisioning team. Yeah.","start_word":40,"end_word":97,"intents":[{"intent":"Update payment and provisioning team","confidence_score":0.04477536}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Good morning. This is Airtel accounts. Am I speaking to Danielle Lanza? Yeah. Hi, Danielle. How are you today? Not too bad. Yourself?","start_word":0,"end_word":24,"sentiment":"neutral","sentiment_score":0.15480288863182068},{"text":"That's great to hear. I'm fine. Thank you so much for answering my phone call.","start_word":25,"end_word":39,"sentiment":"positive","sentiment_score":0.6584457755088806},{"text":"Danielle, we just wanted to get an update if you already processed the payment for your delivery fee and connection fee. Or if not, we Yes. can go I ahead already and have. I've already done it. okay. How did you process the payment? Is it via BPAY? In that way, I could update our provisioning team. Yeah. Why do you pay? Okay. That was last Friday? Yep. Okay. Got it. I will have that noted.","start_word":40,"end_word":115,"sentiment":"neutral","sentiment_score":0.07351171970367432},{"text":"Thank you so much.","start_word":116,"end_word":119,"sentiment":"positive","sentiment_score":0.4987286627292633},{"text":"Once the payment has been reflected, we will arrange dispatch of your item. Okay? No worries. Thank you. Alright.","start_word":120,"end_word":138,"sentiment":"neutral","sentiment_score":0.1879853904247284},{"text":"Thank you. Have a great day.","start_word":139,"end_word":144,"sentiment":"positive","sentiment_score":0.5482850074768066},{"text":"You Bye bye. too. Bye.","start_word":145,"end_word":149,"sentiment":"neutral","sentiment_score":0.16767215728759766}],"average":{"sentiment":"neutral","sentiment_score":0.19499846371737392}}}}