{"metadata":{"transaction_key":"deprecated","request_id":"019f7e32-6afd-7e02-8854-67ce01b1e8dc","sha256":"dcac40603022da7af2f17ea745a2a41c819e069eeabe0cd976f3481a9d004a5d","created":"2026-07-20T06:24:21.971Z","duration":5.3279376,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":35,"output_tokens":35},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":35,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"I don't know if they'll take your call right now. Please leave your name and number, and I'll call you right back. Thank you.","confidence":0.99609375,"words":[{"word":"i","start":0.39999998,"end":0.48,"confidence":0.31469727,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.655977189540863},{"word":"don't","start":0.48,"end":0.56,"confidence":0.7084961,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.407492458820343},{"word":"know","start":0.56,"end":0.64,"confidence":0.87060547,"punctuated_word":"know","sentiment":"negative","sentiment_score":-0.5140445828437805},{"word":"if","start":0.64,"end":0.79999995,"confidence":0.44750977,"punctuated_word":"if","sentiment":"negative","sentiment_score":-0.6511330604553223},{"word":"they'll","start":0.79999995,"end":0.88,"confidence":0.7188721,"punctuated_word":"they'll","sentiment":"negative","sentiment_score":-0.6795899868011475},{"word":"take","start":0.88,"end":1.12,"confidence":0.99609375,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.6566458344459534},{"word":"your","start":1.12,"end":1.28,"confidence":0.5830078,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.6943227052688599},{"word":"call","start":1.28,"end":1.52,"confidence":0.99902344,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.6386902928352356},{"word":"right","start":1.52,"end":1.5999999,"confidence":0.9980469,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.5957109928131104},{"word":"now","start":1.5999999,"end":1.92,"confidence":0.9941406,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.6125617027282715},{"word":"please","start":1.92,"end":2.1599998,"confidence":0.9941406,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.3775637149810791},{"word":"leave","start":2.1599998,"end":2.32,"confidence":0.97802734,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.1921732872724533},{"word":"your","start":2.32,"end":2.3999999,"confidence":0.7597656,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.21526482701301575},{"word":"name","start":2.3999999,"end":2.52,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.19328320026397705},{"word":"and","start":2.52,"end":2.6399999,"confidence":0.9223633,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.20411255955696103},{"word":"number","start":2.6399999,"end":2.96,"confidence":0.892334,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.11734770238399506},{"word":"and","start":2.96,"end":3.04,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1366109549999237},{"word":"i'll","start":3.04,"end":3.1999998,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.15687859058380127},{"word":"call","start":3.1999998,"end":3.36,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.22146207094192505},{"word":"you","start":3.36,"end":3.52,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.24435539543628693},{"word":"right","start":3.52,"end":3.76,"confidence":0.9970703,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.12674075365066528},{"word":"back","start":3.76,"end":4.08,"confidence":1.0,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":-0.25145450234413147},{"word":"thank","start":4.08,"end":4.3199997,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.535431981086731},{"word":"you","start":4.3199997,"end":4.8199997,"confidence":0.9980469,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.28836116194725037}],"paragraphs":{"transcript":"\nI don't know if they'll take your call right now. Please leave your name and number, and I'll call you right back. Thank you.","paragraphs":[{"sentences":[{"text":"I don't know if they'll take your call right now.","start":0.39999998,"end":1.92,"sentiment":"negative","sentiment_score":-0.6106168806552887},{"text":"Please leave your name and number, and I'll call you right back.","start":1.92,"end":4.08,"sentiment":"neutral","sentiment_score":-0.20310396328568459},{"text":"Thank you.","start":4.08,"end":4.8199997,"sentiment":"positive","sentiment_score":0.41189657151699066}],"sentiment":"neutral","sentiment_score":-0.3216509676227967,"num_words":24,"start":0.39999998,"end":4.8199997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: I don't know if they'll take your call right now. Please leave your name and number, and I'll call you right back. Thank you.","paragraphs":[{"sentences":[{"text":"I don't know if they'll take your call right now.","start":0.39999998,"end":1.92,"sentiment":"negative","sentiment_score":-0.6106168806552887},{"text":"Please leave your name and number, and I'll call you right back.","start":1.92,"end":4.08,"sentiment":"neutral","sentiment_score":-0.20310396328568459},{"text":"Thank you.","start":4.08,"end":4.8199997,"sentiment":"positive","sentiment_score":0.41189657151699066}],"sentiment":"neutral","sentiment_score":-0.3216509676227967,"channel":1,"num_words":24,"start":0.39999998,"end":4.8199997}]},"summary":{"result":"success","short":"I don't know if they'll take your call right now. Please leave your name and number, and I'll call you right back. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":22,"end_word":23,"intents":[{"intent":"Call back","confidence_score":0.308482}]}]},"sentiments":{"segments":[{"text":"I don't know if they'll take your call right now.","start_word":0,"end_word":9,"sentiment":"negative","sentiment_score":-0.5965018272399902},{"text":"Please leave your name and number, and I'll call you right back.","start_word":10,"end_word":21,"sentiment":"neutral","sentiment_score":-0.1949879378080368},{"text":"Thank you.","start_word":22,"end_word":23,"sentiment":"positive","sentiment_score":0.4683578610420227}],"average":{"sentiment":"neutral","sentiment_score":-0.32167892456054686}}}}