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you.","start":8.72,"end":10.179999,"sentiment":"neutral","sentiment_score":-0.07910417206585407},{"text":"I just wanted to follow-up and check if you've had a chance to review the final quote I sent to your email.","start":10.4,"end":15.975,"sentiment":"neutral","sentiment_score":0.010507923847233707},{"text":"This is from Gutter Green Forest.","start":16.055,"end":17.835001,"sentiment":"neutral","sentiment_score":0.02647787829240163}],"sentiment":"neutral","sentiment_score":0.002674903692395398,"channel":0,"num_words":33,"start":7.9199996,"end":17.835001},{"sentences":[{"text":"Yeah.","start":20.085,"end":20.325,"sentiment":"neutral","sentiment_score":0.021556848660111427},{"text":"Is that for 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can go ahead and process your booking.","start":25.095001,"end":28.955,"sentiment":"positive","sentiment_score":0.5143360216170549}],"sentiment":"positive","sentiment_score":0.5143360216170549,"channel":0,"num_words":16,"start":25.095001,"end":28.955},{"sentences":[{"text":"No.","start":29.32,"end":29.56,"sentiment":"neutral","sentiment_score":-0.3325563669204712},{"text":"I got someone else to do that","start":29.56,"end":31.259998,"sentiment":"negative","sentiment_score":-0.3503419671739851}],"sentiment":"negative","sentiment_score":-0.34811876714229584,"channel":1,"num_words":8,"start":29.32,"end":31.259998},{"sentences":[{"text":"Alright.","start":31.92,"end":32.42,"sentiment":"neutral","sentiment_score":-0.04802452772855759}],"sentiment":"neutral","sentiment_score":-0.04802452772855759,"channel":0,"num_words":1,"start":31.92,"end":32.42},{"sentences":[{"text":"for much better 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The agent confirmed the quote was for 250 and offered to process the booking if the customer is happy with the quote. The call ended with the agent thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"I just wanted to follow-up and check if you've had a chance to review the final quote I sent to your email. This is from Gutter Green Forest. Yeah.","start_word":11,"end_word":39,"intents":[{"intent":"Check quote","confidence_score":0.37364307}]},{"text":"looks good and you're happy with the quote, you can go ahead and process your booking. No.","start_word":51,"end_word":67,"intents":[{"intent":"Process booking","confidence_score":0.7837388}]}]},"sentiments":{"segments":[{"text":"Speaking. Hello. Is this Sharif? Yes. Okay. Sorry to bother you. I just wanted to follow-up and check if you've had a chance to review the final quote I sent to your email. This is from Gutter Green Forest. Yeah. Is that for 250? Yes. Yes, Sharif. So if everything Yeah.","start_word":0,"end_word":50,"sentiment":"neutral","sentiment_score":0.018848473206162453},{"text":"looks good and you're happy with the quote, you can go ahead and process your booking.","start_word":51,"end_word":66,"sentiment":"positive","sentiment_score":0.5139603018760681},{"text":"No. I got someone else to do that Alright. for much better yeah. Like, a much better price, actually. Okay. Okay.","start_word":67,"end_word":87,"sentiment":"neutral","sentiment_score":0.00334966741502285},{"text":"Thank Yep. you so much.","start_word":88,"end_word":92,"sentiment":"positive","sentiment_score":0.5247334837913513},{"text":"Alright. No worries.","start_word":93,"end_word":95,"sentiment":"neutral","sentiment_score":0.211228609085083},{"text":"Thank you.","start_word":96,"end_word":97,"sentiment":"positive","sentiment_score":0.36601561307907104},{"text":"Bye.","start_word":98,"end_word":98,"sentiment":"neutral","sentiment_score":0.183531254529953}],"average":{"sentiment":"neutral","sentiment_score":0.12802876652898015}}}}