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Press 1 for Pig Pass help desk. Press 2 for a pick help desk. If your query is related to accounts, please email accounts@australianpork.com.au. If it's an urgent accounts matter, please call Kelly at 0473468873.\n\nFor marketing related queries, please call Pam at 0418661352. For research and innovation, please call Donna on 0417756133. For all other inquiries, please press 3, and someone will assist you shortly. Your call has been forwarded to the voice mail for Glenny Palston. No one is available to take your call.\n\nAt the tone, please record your message. When you've finished recording, you may hang up or press the pound key for more options.","paragraphs":[{"sentences":[{"text":"Thank you for calling Australian Pork Limited.","start":0.39999998,"end":2.6599998,"sentiment":"positive","sentiment_score":0.5542584189346859},{"text":"Press 1 for Pig Pass help desk.","start":2.96,"end":5.14,"sentiment":"neutral","sentiment_score":0.12205912066357476},{"text":"Press 2 for a pick help desk.","start":5.2799997,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.054704103618860245},{"text":"If your query is related to accounts, please email accounts@australianpork.com.au.","start":7.6,"end":13.125,"sentiment":"neutral","sentiment_score":0.010777265951037406},{"text":"If it's an urgent accounts matter, please call Kelly at 0473468873.","start":13.685,"end":20.505,"sentiment":"neutral","sentiment_score":-0.0655279044400562}],"sentiment":"neutral","sentiment_score":0.10724088602832385,"num_words":42,"start":0.39999998,"end":20.505},{"sentences":[{"text":"For marketing related queries, please call Pam at 0418661352.","start":21.285,"end":26.985,"sentiment":"neutral","sentiment_score":0.0027417079028156073},{"text":"For research and innovation, please call Donna on 0417756133.","start":27.74,"end":32.96,"sentiment":"neutral","sentiment_score":0.029327293237050373},{"text":"For all other inquiries, please press 3, and someone will assist you shortly.","start":33.58,"end":37.12,"sentiment":"neutral","sentiment_score":0.10050173762899178},{"text":"Your call has been forwarded to the voice mail for Glenny Palston.","start":73.035,"end":77.695,"sentiment":"negative","sentiment_score":-0.526773065328598},{"text":"No one is available to take your call.","start":78.315,"end":80.655,"sentiment":"negative","sentiment_score":-0.7318581491708755}],"sentiment":"neutral","sentiment_score":-0.20747055642891163,"num_words":51,"start":21.285,"end":80.655},{"sentences":[{"text":"At the tone, please record your message.","start":81.115005,"end":83.455,"sentiment":"neutral","sentiment_score":-0.2419713522706713},{"text":"When you've finished recording, you may hang up or press the pound key for more options.","start":84.155,"end":89.39,"sentiment":"neutral","sentiment_score":-0.13014427991583943}],"sentiment":"neutral","sentiment_score":-0.1641786062847013,"num_words":23,"start":81.115005,"end":89.39}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Australian Pork Limited. Press 1 for Pig Pass help desk. Press 2 for a pick help desk. If your query is related to accounts, please email accounts@australianpork.com.au. If it's an urgent accounts matter, please call Kelly at 0473468873.\n\nFor marketing related queries, please call Pam at 0418661352. For research and innovation, please call Donna on 0417756133. For all other inquiries, please press 3, and someone will assist you shortly. Your call has been forwarded to the voice mail for Glenny Palston. No one is available to take your call.\n\nAt the tone, please record your message. When you've finished recording, you may hang up or press the pound key for more options.","paragraphs":[{"sentences":[{"text":"Thank you for calling Australian Pork Limited.","start":0.39999998,"end":2.6599998,"sentiment":"positive","sentiment_score":0.5542584189346859},{"text":"Press 1 for Pig Pass help desk.","start":2.96,"end":5.14,"sentiment":"neutral","sentiment_score":0.12205912066357476},{"text":"Press 2 for a pick help desk.","start":5.2799997,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.054704103618860245},{"text":"If your query is related to accounts, please email accounts@australianpork.com.au.","start":7.6,"end":13.125,"sentiment":"neutral","sentiment_score":0.010777265951037406},{"text":"If it's an urgent accounts matter, please call Kelly at 0473468873.","start":13.685,"end":20.505,"sentiment":"neutral","sentiment_score":-0.0655279044400562}],"sentiment":"neutral","sentiment_score":0.10724088602832385,"channel":1,"num_words":42,"start":0.39999998,"end":20.505},{"sentences":[{"text":"For marketing related queries, please call Pam at 0418661352.","start":21.285,"end":26.985,"sentiment":"neutral","sentiment_score":0.0027417079028156073},{"text":"For research and innovation, please call Donna on 0417756133.","start":27.74,"end":32.96,"sentiment":"neutral","sentiment_score":0.029327293237050373},{"text":"For all other inquiries, please press 3, and someone will assist you shortly.","start":33.58,"end":37.12,"sentiment":"neutral","sentiment_score":0.10050173762899178},{"text":"Your call has been forwarded to the voice mail for Glenny Palston.","start":73.035,"end":77.695,"sentiment":"negative","sentiment_score":-0.526773065328598},{"text":"No one is available to take your call.","start":78.315,"end":80.655,"sentiment":"negative","sentiment_score":-0.7318581491708755}],"sentiment":"neutral","sentiment_score":-0.20747055642891163,"channel":1,"num_words":51,"start":21.285,"end":80.655},{"sentences":[{"text":"At the tone, please record your message.","start":81.115005,"end":83.455,"sentiment":"neutral","sentiment_score":-0.2419713522706713},{"text":"When you've finished recording, you may hang up or press the pound key for more options.","start":84.155,"end":89.39,"sentiment":"neutral","sentiment_score":-0.13014427991583943}],"sentiment":"neutral","sentiment_score":-0.1641786062847013,"channel":1,"num_words":23,"start":81.115005,"end":89.39}]},"summary":{"result":"success","short":"The customer calls Australian Pork Limited and is given options to direct their call. They are also directed to various departments and are warned about the lack of availability of representatives. The call is then forwarded to Glenny Palston's voicemail."},"intents":{"segments":[{"text":"Your call has been forwarded to the voice mail for Glenny Palston. No one is available to take your call. At the tone, please record your message. When you've finished recording, you may hang up or press the pound key for more options.","start_word":73,"end_word":115,"intents":[{"intent":"Guide callers","confidence_score":0.31003737}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Australian Pork Limited.","start_word":0,"end_word":6,"sentiment":"positive","sentiment_score":0.5628026127815247},{"text":"Press 1 for Pig Pass help desk. Press 2 for a pick help desk. If your query is related to accounts, please email accounts@australianpork.com.au. If it's an urgent accounts matter, please call Kelly at 0473468873. For marketing related queries, please call Pam at 0418661352. For research and innovation, please call Donna on 0417756133. For all other inquiries, please press 3, and someone will assist you shortly.","start_word":7,"end_word":72,"sentiment":"neutral","sentiment_score":0.031139150261878967},{"text":"Your call has been forwarded to the voice mail for Glenny Palston. No one is available to take your call.","start_word":73,"end_word":92,"sentiment":"negative","sentiment_score":-0.6020509600639343},{"text":"At the tone, please record your message. When you've finished recording, you may hang up or press the pound key for more options.","start_word":93,"end_word":115,"sentiment":"neutral","sentiment_score":-0.16624757647514343}],"average":{"sentiment":"neutral","sentiment_score":-0.07424750870573306}}}}