{"metadata":{"transaction_key":"deprecated","request_id":"019f6e0b-f48e-7860-b524-20b853ca7f3b","sha256":"550384614019ee34ac4dc3699b40c8a997f0ecd6a2bb18673d6ecfadd7219617","created":"2026-07-17T03:08:26.241Z","duration":59.615936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":198,"output_tokens":59},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":232,"output_tokens":232},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":232,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Emma. It's Andrew from Vigilance AI. Have I caught you in a bad time? Emma, I represent Vigilance AI. It is our twenty four seven AI security analyst. We help teams investigate every security alert in minutes and provides you with a full audit trail without adding headcount or replacing your existing staff. Emma, would you be open for a quick demo? Oh, I'm sorry. I'm really sorry. You mean you're you're not in the Sydney Symphony Orchestra anymore in the IT department? Oh, alright, Emma. I well, I apologize. Emma, you have a great day. Take care. Cheers. Bye bye.","confidence":0.9970703,"words":[{"word":"hi","start":3.12,"end":3.62,"confidence":0.7858887,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":-0.006878601387143135},{"word":"emma","start":3.84,"end":4.3199997,"confidence":0.92407227,"punctuated_word":"Emma.","sentiment":"neutral","sentiment_score":0.007915018126368523},{"word":"it's","start":4.3199997,"end":4.7999997,"confidence":1.0,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.022576993331313133},{"word":"andrew","start":4.7999997,"end":5.2999997,"confidence":0.9394531,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.04784823954105377},{"word":"from","start":5.44,"end":5.7599998,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.046933047473430634},{"word":"vigilance","start":5.7599998,"end":6.2599998,"confidence":0.96972656,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.045048944652080536},{"word":"ai","start":6.3999996,"end":6.72,"confidence":0.9082031,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.041234951466321945},{"word":"have","start":6.72,"end":6.8799996,"confidence":0.99902344,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":-0.08885584771633148},{"word":"i","start":6.8799996,"end":7.04,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.23320116102695465},{"word":"caught","start":7.04,"end":7.2799997,"confidence":0.99902344,"punctuated_word":"caught","sentiment":"negative","sentiment_score":-0.36081522703170776},{"word":"you","start":7.2799997,"end":7.44,"confidence":0.99902344,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.3523581027984619},{"word":"in","start":7.44,"end":7.52,"confidence":0.83740234,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.38175925612449646},{"word":"a","start":7.52,"end":7.68,"confidence":0.94384766,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.3156035542488098},{"word":"bad","start":7.68,"end":7.8399997,"confidence":0.64746094,"punctuated_word":"bad","sentiment":"negative","sentiment_score":-0.358255535364151},{"word":"time","start":7.8399997,"end":8.34,"confidence":0.9880371,"punctuated_word":"time?","sentiment":"negative","sentiment_score":-0.3905153274536133},{"word":"emma","start":12.095,"end":12.175,"confidence":0.8774414,"punctuated_word":"Emma,","sentiment":"neutral","sentiment_score":0.0417102687060833},{"word":"i","start":12.175,"end":12.495,"confidence":0.95410156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05176399648189545},{"word":"represent","start":12.495,"end":12.975,"confidence":1.0,"punctuated_word":"represent","sentiment":"neutral","sentiment_score":0.034405115991830826},{"word":"vigilance","start":12.975,"end":13.475,"confidence":0.96313477,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.06639467924833298},{"word":"ai","start":13.695001,"end":14.095,"confidence":0.829834,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.06196133047342301},{"word":"it","start":14.095,"end":14.255,"confidence":0.9970703,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.08396564424037933},{"word":"is","start":14.255,"end":14.495001,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.07558871805667877},{"word":"our","start":14.495001,"end":14.735001,"confidence":0.9980469,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.09117066860198976},{"word":"twenty","start":14.735001,"end":15.055,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.10708127170801164},{"word":"four","start":15.055,"end":15.215,"confidence":1.0,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.0719236433506012},{"word":"seven","start":15.215,"end":15.695,"confidence":0.99609375,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":0.0704965814948082},{"word":"ai","start":15.695,"end":16.015,"confidence":0.98828125,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":0.07483702898025513},{"word":"security","start":16.015,"end":16.495,"confidence":0.9921875,"punctuated_word":"security","sentiment":"neutral","sentiment_score":0.032638244330883026},{"word":"analyst","start":16.495,"end":16.995,"confidence":0.99609375,"punctuated_word":"analyst.","sentiment":"neutral","sentiment_score":0.08479104191064835},{"word":"we","start":17.295,"end":17.535,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.1364598572254181},{"word":"help","start":17.535,"end":17.775,"confidence":0.99902344,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.12578368186950684},{"word":"teams","start":17.775,"end":18.095001,"confidence":0.99902344,"punctuated_word":"teams","sentiment":"neutral","sentiment_score":0.14750000834465027},{"word":"investigate","start":18.095001,"end":18.595001,"confidence":0.984375,"punctuated_word":"investigate","sentiment":"neutral","sentiment_score":0.10364636033773422},{"word":"every","start":18.735,"end":19.055,"confidence":1.0,"punctuated_word":"every","sentiment":"neutral","sentiment_score":0.14402571320533752},{"word":"security","start":19.055,"end":19.455,"confidence":1.0,"punctuated_word":"security","sentiment":"neutral","sentiment_score":0.06841861456632614},{"word":"alert","start":19.455,"end":19.775,"confidence":0.99902344,"punctuated_word":"alert","sentiment":"neutral","sentiment_score":0.09684159606695177},{"word":"in","start":19.775,"end":19.935,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.21264173090457916},{"word":"minutes","start":19.935,"end":20.415,"confidence":1.0,"punctuated_word":"minutes","sentiment":"neutral","sentiment_score":0.2413109987974167},{"word":"and","start":20.415,"end":20.735,"confidence":0.94970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.16262701153755188},{"word":"provides","start":20.735,"end":21.135,"confidence":0.7158203,"punctuated_word":"provides","sentiment":"neutral","sentiment_score":0.14065459370613098},{"word":"you","start":21.135,"end":21.295,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.18000027537345886},{"word":"with","start":21.295,"end":21.455,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.19076035916805267},{"word":"a","start":21.455,"end":21.695,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.18363410234451297},{"word":"full","start":21.695,"end":21.935001,"confidence":0.99609375,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.21100358664989471},{"word":"audit","start":21.935001,"end":22.255001,"confidence":0.99609375,"punctuated_word":"audit","sentiment":"neutral","sentiment_score":0.12030953913927078},{"word":"trail","start":22.255001,"end":22.755001,"confidence":0.9980469,"punctuated_word":"trail","sentiment":"neutral","sentiment_score":0.10710100829601288},{"word":"without","start":22.975,"end":23.455,"confidence":0.9892578,"punctuated_word":"without","sentiment":"neutral","sentiment_score":0.11613462120294572},{"word":"adding","start":23.455,"end":23.935001,"confidence":1.0,"punctuated_word":"adding","sentiment":"neutral","sentiment_score":0.0072233714163303375},{"word":"headcount","start":23.935001,"end":24.435001,"confidence":0.88427734,"punctuated_word":"headcount","sentiment":"neutral","sentiment_score":-0.006451636552810669},{"word":"or","start":24.494999,"end":24.735,"confidence":0.9921875,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.0709686279296875},{"word":"replacing","start":24.735,"end":25.215,"confidence":0.85253906,"punctuated_word":"replacing","sentiment":"neutral","sentiment_score":-0.024247203022241592},{"word":"your","start":25.215,"end":25.455,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.059330761432647705},{"word":"existing","start":25.455,"end":25.955,"confidence":1.0,"punctuated_word":"existing","sentiment":"neutral","sentiment_score":0.024946894496679303},{"word":"staff","start":26.015,"end":26.515,"confidence":0.9736328,"punctuated_word":"staff.","sentiment":"neutral","sentiment_score":0.02971317060291767},{"word":"emma","start":27.26,"end":27.58,"confidence":0.8918457,"punctuated_word":"Emma,","sentiment":"neutral","sentiment_score":0.025641774758696556},{"word":"would","start":27.58,"end":27.82,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.005930669605731964},{"word":"you","start":27.82,"end":27.9,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.007245887070894241},{"word":"be","start":27.9,"end":28.060001,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.0031757112592458725},{"word":"open","start":28.060001,"end":28.380001,"confidence":0.99902344,"punctuated_word":"open","sentiment":"neutral","sentiment_score":-0.007431341335177422},{"word":"for","start":28.380001,"end":28.54,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0032819602638483047},{"word":"a","start":28.54,"end":28.62,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.007434231229126453},{"word":"quick","start":28.62,"end":28.86,"confidence":1.0,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.020495036616921425},{"word":"demo","start":28.86,"end":29.36,"confidence":0.9995117,"punctuated_word":"demo?","sentiment":"neutral","sentiment_score":0.007466603070497513},{"word":"oh","start":39.445,"end":39.605,"confidence":0.9194336,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.0644116997718811},{"word":"i'm","start":39.605,"end":39.765,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.07065697759389877},{"word":"sorry","start":39.765,"end":40.265,"confidence":0.99902344,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.070445716381073},{"word":"i'm","start":40.965,"end":41.204998,"confidence":0.7434082,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.05296946689486504},{"word":"really","start":41.204998,"end":41.525,"confidence":0.98828125,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.06484629958868027},{"word":"sorry","start":41.525,"end":41.765,"confidence":1.0,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.05995076522231102},{"word":"you","start":41.765,"end":41.925,"confidence":0.99902344,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.0887746810913086},{"word":"mean","start":41.925,"end":42.085,"confidence":1.0,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":-0.07855759561061859},{"word":"you're","start":42.085,"end":42.405,"confidence":0.88842773,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.0823550820350647},{"word":"you're","start":42.405,"end":42.565,"confidence":0.9995117,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.0919983983039856},{"word":"not","start":42.565,"end":43.065,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.11499049514532088},{"word":"in","start":43.525,"end":43.685,"confidence":0.75927734,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.13310980796813965},{"word":"the","start":43.685,"end":43.925,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13431338965892792},{"word":"sydney","start":43.925,"end":44.325,"confidence":0.99609375,"punctuated_word":"Sydney","sentiment":"neutral","sentiment_score":-0.12035728991031648},{"word":"symphony","start":44.325,"end":44.805,"confidence":0.97509766,"punctuated_word":"Symphony","sentiment":"neutral","sentiment_score":-0.13910165429115295},{"word":"orchestra","start":44.805,"end":45.285,"confidence":0.9013672,"punctuated_word":"Orchestra","sentiment":"neutral","sentiment_score":-0.13259375095367432},{"word":"anymore","start":45.285,"end":45.785,"confidence":0.9770508,"punctuated_word":"anymore","sentiment":"neutral","sentiment_score":-0.14975771307945251},{"word":"in","start":46.005,"end":46.165,"confidence":0.5239258,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.101324625313282},{"word":"the","start":46.165,"end":46.325,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08571802079677582},{"word":"it","start":46.325,"end":46.645,"confidence":0.99902344,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.14463654160499573},{"word":"department","start":46.645,"end":47.145,"confidence":0.99609375,"punctuated_word":"department?","sentiment":"neutral","sentiment_score":-0.12421165406703948},{"word":"oh","start":50.210938,"end":50.53094,"confidence":0.77856445,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.013253804296255112},{"word":"alright","start":50.53094,"end":50.93094,"confidence":0.8317871,"punctuated_word":"alright,","sentiment":"neutral","sentiment_score":0.053645193576812744},{"word":"emma","start":50.93094,"end":51.33094,"confidence":0.98657227,"punctuated_word":"Emma.","sentiment":"neutral","sentiment_score":0.05874232575297356},{"word":"i","start":51.33094,"end":51.410942,"confidence":0.54833984,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0407731719315052},{"word":"well","start":51.49094,"end":51.730938,"confidence":0.99609375,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":0.033178962767124176},{"word":"i","start":51.730938,"end":51.890938,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0076753124594688416},{"word":"apologize","start":51.890938,"end":52.390938,"confidence":0.9848633,"punctuated_word":"apologize.","sentiment":"neutral","sentiment_score":0.028541572391986847},{"word":"emma","start":52.85094,"end":53.25094,"confidence":0.7775879,"punctuated_word":"Emma,","sentiment":"neutral","sentiment_score":0.266423761844635},{"word":"you","start":53.25094,"end":53.41094,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3593568801879883},{"word":"have","start":53.41094,"end":53.57094,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.4026354849338531},{"word":"a","start":53.57094,"end":53.65094,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.38762569427490234},{"word":"great","start":53.65094,"end":53.81094,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.4709528982639313},{"word":"day","start":53.81094,"end":54.210938,"confidence":0.9995117,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.36297717690467834},{"word":"take","start":54.210938,"end":54.45094,"confidence":0.9980469,"punctuated_word":"Take","sentiment":"neutral","sentiment_score":0.2700740694999695},{"word":"care","start":54.45094,"end":54.95094,"confidence":1.0,"punctuated_word":"care.","sentiment":"neutral","sentiment_score":0.24717527627944944},{"word":"cheers","start":56.45094,"end":56.77094,"confidence":0.98502606,"punctuated_word":"Cheers.","sentiment":"neutral","sentiment_score":0.2942954897880554},{"word":"bye","start":56.77094,"end":56.93094,"confidence":1.0,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.1464594006538391},{"word":"bye","start":56.93094,"end":57.43094,"confidence":0.9970703,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.11107374727725984}],"paragraphs":{"transcript":"\nHi, Emma. It's Andrew from Vigilance AI. Have I caught you in a bad time? Emma, I represent Vigilance AI. It is our twenty four seven AI security analyst.\n\nWe help teams investigate every security alert in minutes and provides you with a full audit trail without adding headcount or replacing your existing staff. Emma, would you be open for a quick demo? Oh, I'm sorry. I'm really sorry. You mean you're you're not in the Sydney Symphony Orchestra anymore in the IT department?\n\nOh, alright, Emma. I well, I apologize. Emma, you have a great day. Take care. Cheers.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hi, Emma.","start":3.12,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.0005182083696126938},{"text":"It's Andrew from Vigilance AI.","start":4.3199997,"end":6.72,"sentiment":"neutral","sentiment_score":0.04072843529284},{"text":"Have I caught you in a bad time?","start":6.72,"end":8.34,"sentiment":"neutral","sentiment_score":-0.3101705014705658},{"text":"Emma, I represent Vigilance AI.","start":12.095,"end":14.095,"sentiment":"neutral","sentiment_score":0.05124707818031311},{"text":"It is our twenty four seven AI security analyst.","start":14.095,"end":16.995,"sentiment":"neutral","sentiment_score":0.07694364918602838}],"sentiment":"neutral","sentiment_score":-0.045791627068457935,"num_words":29,"start":3.12,"end":16.995},{"sentences":[{"text":"We help teams investigate every security alert in minutes and provides you with a full audit trail without adding headcount or replacing your existing staff.","start":17.295,"end":26.515,"sentiment":"neutral","sentiment_score":0.1140135058015585},{"text":"Emma, would you be open for a quick demo?","start":27.26,"end":29.36,"sentiment":"neutral","sentiment_score":0.007408512445787589},{"text":"Oh, I'm sorry.","start":39.445,"end":40.265,"sentiment":"neutral","sentiment_score":-0.06850479791561763},{"text":"I'm really sorry.","start":40.965,"end":41.765,"sentiment":"neutral","sentiment_score":-0.059255510568618774},{"text":"You mean you're you're not in the Sydney Symphony Orchestra anymore in the IT department?","start":41.765,"end":47.145,"sentiment":"neutral","sentiment_score":-0.11478671332200369}],"sentiment":"neutral","sentiment_score":0.014762411486696114,"num_words":55,"start":17.295,"end":47.145},{"sentences":[{"text":"Oh, alright, Emma.","start":50.210938,"end":51.33094,"sentiment":"neutral","sentiment_score":0.04188044120868047},{"text":"I well, I apologize.","start":51.33094,"end":52.390938,"sentiment":"neutral","sentiment_score":0.023704598657786846},{"text":"Emma, you have a great day.","start":52.85094,"end":54.210938,"sentiment":"positive","sentiment_score":0.3749953160683314},{"text":"Take care.","start":54.210938,"end":54.95094,"sentiment":"neutral","sentiment_score":0.2586246728897095},{"text":"Cheers.","start":56.45094,"end":56.77094,"sentiment":"neutral","sentiment_score":0.2942954897880554}],"sentiment":"neutral","sentiment_score":0.20512352813966572,"num_words":16,"start":50.210938,"end":56.77094},{"sentences":[{"text":"Bye bye.","start":56.77094,"end":57.43094,"sentiment":"neutral","sentiment_score":0.12876657396554947}],"sentiment":"neutral","sentiment_score":0.12876657396554947,"num_words":2,"start":56.77094,"end":57.43094}]}}]},{"alternatives":[{"transcript":"Am I speaking? Hello? Sorry. And who's from? Sorry. No. No. I don't work anymore. I'm on a pension. I don't think I can afford that. I don't need I don't have laptop. Okay? That's okay. No. Not anymore. No. I have retired. Okay. Thank you. Bye.","confidence":0.99365234,"words":[{"word":"am","start":0.71999997,"end":0.88,"confidence":0.81933594,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":-0.014811839908361437},{"word":"i","start":0.88,"end":1.04,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01692347042262554},{"word":"speaking","start":1.04,"end":1.54,"confidence":0.99658203,"punctuated_word":"speaking?","sentiment":"neutral","sentiment_score":-0.012733439914882185},{"word":"hello","start":2.8799999,"end":3.3799999,"confidence":0.98046875,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.005218537990003824},{"word":"sorry","start":9.44,"end":9.84,"confidence":0.94677734,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.14164836704730988},{"word":"and","start":9.84,"end":10.08,"confidence":0.9394531,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.05671549588441849},{"word":"who's","start":10.08,"end":10.32,"confidence":0.76220703,"punctuated_word":"who's","sentiment":"neutral","sentiment_score":-0.04272881895303726},{"word":"from","start":10.32,"end":10.82,"confidence":0.9838867,"punctuated_word":"from?","sentiment":"neutral","sentiment_score":-0.011275158263742924},{"word":"sorry","start":27.295,"end":27.795,"confidence":0.99365234,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.00938200019299984},{"word":"no","start":30.039999,"end":30.539999,"confidence":0.91015625,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.26032084226608276},{"word":"no","start":30.599998,"end":31.0,"confidence":0.99609375,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.3370920419692993},{"word":"i","start":31.0,"end":31.16,"confidence":0.9970703,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3761506974697113},{"word":"don't","start":31.16,"end":31.48,"confidence":1.0,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.3494778275489807},{"word":"work","start":31.48,"end":31.72,"confidence":0.9873047,"punctuated_word":"work","sentiment":"negative","sentiment_score":-0.3366791903972626},{"word":"anymore","start":31.72,"end":32.22,"confidence":0.9926758,"punctuated_word":"anymore.","sentiment":"negative","sentiment_score":-0.4053348898887634},{"word":"i'm","start":32.36,"end":32.52,"confidence":0.96533203,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.3075348734855652},{"word":"on","start":32.52,"end":32.64,"confidence":0.9604492,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.3484937846660614},{"word":"a","start":32.64,"end":32.76,"confidence":0.96972656,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.37725070118904114},{"word":"pension","start":32.76,"end":33.26,"confidence":0.9980469,"punctuated_word":"pension.","sentiment":"neutral","sentiment_score":-0.313510000705719},{"word":"i","start":33.559998,"end":33.719997,"confidence":0.9980469,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4313255846500397},{"word":"don't","start":33.719997,"end":33.879997,"confidence":1.0,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.40921884775161743},{"word":"think","start":33.879997,"end":34.12,"confidence":1.0,"punctuated_word":"think","sentiment":"negative","sentiment_score":-0.45234552025794983},{"word":"i","start":34.12,"end":34.28,"confidence":0.9980469,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5030059218406677},{"word":"can","start":34.28,"end":34.52,"confidence":0.9980469,"punctuated_word":"can","sentiment":"negative","sentiment_score":-0.5273881554603577},{"word":"afford","start":34.52,"end":34.84,"confidence":0.9790039,"punctuated_word":"afford","sentiment":"negative","sentiment_score":-0.4769169688224793},{"word":"that","start":34.84,"end":35.34,"confidence":1.0,"punctuated_word":"that.","sentiment":"negative","sentiment_score":-0.40895766019821167},{"word":"i","start":35.96,"end":36.199997,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.30941200256347656},{"word":"don't","start":36.199997,"end":36.44,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.22604911029338837},{"word":"need","start":36.44,"end":36.6,"confidence":0.96435547,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.2141696959733963},{"word":"i","start":36.68,"end":36.76,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.26880398392677307},{"word":"don't","start":36.76,"end":37.0,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.24268963932991028},{"word":"have","start":37.0,"end":37.239998,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.28292736411094666},{"word":"laptop","start":37.239998,"end":37.739998,"confidence":0.9885254,"punctuated_word":"laptop.","sentiment":"neutral","sentiment_score":-0.2566131353378296},{"word":"okay","start":38.199997,"end":38.699997,"confidence":0.7661133,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":-0.0987136885523796},{"word":"that's","start":41.0,"end":41.239998,"confidence":0.99194336,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.049792543053627014},{"word":"okay","start":41.239998,"end":41.739998,"confidence":0.99902344,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.041192784905433655},{"word":"no","start":46.184998,"end":46.425,"confidence":0.9172363,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.11943424493074416},{"word":"not","start":46.425,"end":46.665,"confidence":0.99609375,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.11365965008735655},{"word":"anymore","start":46.665,"end":47.165,"confidence":0.9980469,"punctuated_word":"anymore.","sentiment":"neutral","sentiment_score":-0.10443003475666046},{"word":"no","start":47.385,"end":47.625,"confidence":0.9951172,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.10353555530309676},{"word":"i","start":47.625,"end":47.785,"confidence":0.93847656,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09639441221952438},{"word":"have","start":47.785,"end":48.105,"confidence":0.97265625,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.09212590008974075},{"word":"retired","start":48.105,"end":48.605,"confidence":0.9641113,"punctuated_word":"retired.","sentiment":"neutral","sentiment_score":-0.07107453793287277},{"word":"okay","start":54.860874,"end":54.940872,"confidence":0.93530273,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.20077376067638397},{"word":"thank","start":54.940872,"end":55.340874,"confidence":0.82958984,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3682425022125244},{"word":"you","start":55.340874,"end":55.660873,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2998921871185303},{"word":"bye","start":55.660873,"end":56.160873,"confidence":0.99560547,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.20555534958839417}],"paragraphs":{"transcript":"\nAm I speaking? Hello? Sorry. And who's from? Sorry.\n\nNo. No. I don't work anymore. I'm on a pension. I don't think I can afford that.\n\nI don't need I don't have laptop. Okay? That's okay. No. Not anymore.\n\nNo. I have retired. Okay. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Am I speaking?","start":0.71999997,"end":1.54,"sentiment":"neutral","sentiment_score":-0.014822916748623053},{"text":"Hello?","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":-0.005218537990003824},{"text":"Sorry.","start":9.44,"end":9.84,"sentiment":"neutral","sentiment_score":-0.14164836704730988},{"text":"And who's from?","start":9.84,"end":10.82,"sentiment":"neutral","sentiment_score":-0.03690649103373289},{"text":"Sorry.","start":27.295,"end":27.795,"sentiment":"neutral","sentiment_score":-0.00938200019299984}],"sentiment":"neutral","sentiment_score":-0.03460412539748682,"num_words":9,"start":0.71999997,"end":27.795},{"sentences":[{"text":"No.","start":30.039999,"end":30.539999,"sentiment":"neutral","sentiment_score":-0.26032084226608276},{"text":"No.","start":30.599998,"end":31.0,"sentiment":"negative","sentiment_score":-0.3370920419692993},{"text":"I don't work anymore.","start":31.0,"end":32.22,"sentiment":"negative","sentiment_score":-0.3669106513261795},{"text":"I'm on a pension.","start":32.36,"end":33.26,"sentiment":"negative","sentiment_score":-0.3366973400115967},{"text":"I don't think I can afford that.","start":33.559998,"end":35.34,"sentiment":"negative","sentiment_score":-0.45845123699733187}],"sentiment":"negative","sentiment_score":-0.38947079462163586,"num_words":17,"start":30.039999,"end":35.34},{"sentences":[{"text":"I don't need I don't have laptop.","start":35.96,"end":37.739998,"sentiment":"neutral","sentiment_score":-0.2572378473622458},{"text":"Okay?","start":38.199997,"end":38.699997,"sentiment":"neutral","sentiment_score":-0.0987136885523796},{"text":"That's okay.","start":41.0,"end":41.739998,"sentiment":"neutral","sentiment_score":-0.045492663979530334},{"text":"No.","start":46.184998,"end":46.425,"sentiment":"neutral","sentiment_score":-0.11943424493074416},{"text":"Not anymore.","start":46.425,"end":47.165,"sentiment":"neutral","sentiment_score":-0.10904484242200851}],"sentiment":"neutral","sentiment_score":-0.179068298293994,"num_words":13,"start":35.96,"end":47.165},{"sentences":[{"text":"No.","start":47.385,"end":47.625,"sentiment":"neutral","sentiment_score":-0.10353555530309676},{"text":"I have retired.","start":47.625,"end":48.605,"sentiment":"neutral","sentiment_score":-0.0865316167473793},{"text":"Okay.","start":54.860874,"end":54.940872,"sentiment":"neutral","sentiment_score":0.20077376067638397},{"text":"Thank you.","start":54.940872,"end":55.660873,"sentiment":"positive","sentiment_score":0.33406734466552734},{"text":"Bye.","start":55.660873,"end":56.160873,"sentiment":"neutral","sentiment_score":0.20555534958839417}],"sentiment":"neutral","sentiment_score":0.08891667425632477,"num_words":8,"start":47.385,"end":56.160873}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Am I speaking? Hello?\n\nChannel 0: Hi, Emma. It's Andrew from Vigilance AI. Have I caught you in a bad time?\n\nChannel 1: Sorry. And who's from?\n\nChannel 0: Emma, I represent Vigilance AI. It is our twenty four seven AI security analyst. We help teams investigate every security alert in minutes and provides you with a full audit trail without adding headcount or replacing your existing staff. Emma,\n\nChannel 1: Sorry.\n\nChannel 0: would you be open for a quick demo?\n\nChannel 1: No. No. I don't work anymore. I'm on a pension. I don't think I can afford that.\n\nI don't need I don't have laptop. Okay?\n\nChannel 0: Oh, I'm sorry. I'm\n\nChannel 1: That's\n\nChannel 0: really\n\nChannel 1: okay.\n\nChannel 0: sorry. You mean you're you're not in the Sydney Symphony Orchestra anymore in the\n\nChannel 1: No.\n\nChannel 0: IT\n\nChannel 1: Not\n\nChannel 0: department?\n\nChannel 1: anymore. No. I have retired.\n\nChannel 0: Oh, alright, Emma. I well, I apologize. Emma, you have a great day. Take care.\n\nChannel 1: Okay. Thank you. Bye.\n\nChannel 0: Cheers. Bye bye.","paragraphs":[{"sentences":[{"text":"Am I speaking?","start":0.71999997,"end":1.54,"sentiment":"neutral","sentiment_score":-0.014822916748623053},{"text":"Hello?","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":-0.005218537990003824}],"sentiment":"neutral","sentiment_score":-0.012421822058968246,"channel":1,"num_words":4,"start":0.71999997,"end":3.3799999},{"sentences":[{"text":"Hi, Emma.","start":3.12,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.0005182083696126938},{"text":"It's Andrew from Vigilance AI.","start":4.3199997,"end":6.72,"sentiment":"neutral","sentiment_score":0.04072843529284},{"text":"Have I caught you in a bad time?","start":6.72,"end":8.34,"sentiment":"neutral","sentiment_score":-0.3101705014705658}],"sentiment":"neutral","sentiment_score":-0.1517790279040734,"channel":0,"num_words":15,"start":3.12,"end":8.34},{"sentences":[{"text":"Sorry.","start":9.44,"end":9.84,"sentiment":"neutral","sentiment_score":-0.14164836704730988},{"text":"And who's from?","start":9.84,"end":10.82,"sentiment":"neutral","sentiment_score":-0.03690649103373289}],"sentiment":"neutral","sentiment_score":-0.06309196003712714,"channel":1,"num_words":4,"start":9.44,"end":10.82},{"sentences":[{"text":"Emma, I represent Vigilance AI.","start":12.095,"end":14.095,"sentiment":"neutral","sentiment_score":0.05124707818031311},{"text":"It is our twenty four seven AI security analyst.","start":14.095,"end":16.995,"sentiment":"neutral","sentiment_score":0.07694364918602838},{"text":"We help teams investigate every security alert in minutes and provides you with a full audit trail without adding headcount or replacing your existing staff.","start":17.295,"end":26.515,"sentiment":"neutral","sentiment_score":0.1140135058015585},{"text":"Emma,","start":27.26,"end":27.58,"sentiment":"neutral","sentiment_score":0.025641774758696556}],"sentiment":"neutral","sentiment_score":0.095617691334337,"channel":0,"num_words":40,"start":12.095,"end":27.58},{"sentences":[{"text":"Sorry.","start":27.295,"end":27.795,"sentiment":"neutral","sentiment_score":-0.00938200019299984}],"sentiment":"neutral","sentiment_score":-0.00938200019299984,"channel":1,"num_words":1,"start":27.295,"end":27.795},{"sentences":[{"text":"would you be open for a quick demo?","start":27.58,"end":29.36,"sentiment":"neutral","sentiment_score":0.005129354656673968}],"sentiment":"neutral","sentiment_score":0.005129354656673968,"channel":0,"num_words":8,"start":27.58,"end":29.36},{"sentences":[{"text":"No.","start":30.039999,"end":30.539999,"sentiment":"neutral","sentiment_score":-0.26032084226608276},{"text":"No.","start":30.599998,"end":31.0,"sentiment":"negative","sentiment_score":-0.3370920419692993},{"text":"I don't work anymore.","start":31.0,"end":32.22,"sentiment":"negative","sentiment_score":-0.3669106513261795},{"text":"I'm on a pension.","start":32.36,"end":33.26,"sentiment":"negative","sentiment_score":-0.3366973400115967},{"text":"I don't think I can afford that.","start":33.559998,"end":35.34,"sentiment":"negative","sentiment_score":-0.45845123699733187}],"sentiment":"negative","sentiment_score":-0.38947079462163586,"channel":1,"num_words":17,"start":30.039999,"end":35.34},{"sentences":[{"text":"I don't need I don't have laptop.","start":35.96,"end":37.739998,"sentiment":"neutral","sentiment_score":-0.2572378473622458},{"text":"Okay?","start":38.199997,"end":38.699997,"sentiment":"neutral","sentiment_score":-0.0987136885523796}],"sentiment":"neutral","sentiment_score":-0.23742232751101255,"channel":1,"num_words":8,"start":35.96,"end":38.699997},{"sentences":[{"text":"Oh, I'm sorry.","start":39.445,"end":40.265,"sentiment":"neutral","sentiment_score":-0.06850479791561763},{"text":"I'm","start":40.965,"end":41.204998,"sentiment":"neutral","sentiment_score":-0.05296946689486504}],"sentiment":"neutral","sentiment_score":-0.06462096516042948,"channel":0,"num_words":4,"start":39.445,"end":41.204998},{"sentences":[{"text":"That's","start":41.0,"end":41.239998,"sentiment":"neutral","sentiment_score":-0.049792543053627014}],"sentiment":"neutral","sentiment_score":-0.049792543053627014,"channel":1,"num_words":1,"start":41.0,"end":41.239998},{"sentences":[{"text":"really","start":41.204998,"end":41.525,"sentiment":"neutral","sentiment_score":-0.06484629958868027}],"sentiment":"neutral","sentiment_score":-0.06484629958868027,"channel":0,"num_words":1,"start":41.204998,"end":41.525},{"sentences":[{"text":"okay.","start":41.239998,"end":41.739998,"sentiment":"neutral","sentiment_score":-0.041192784905433655}],"sentiment":"neutral","sentiment_score":-0.041192784905433655,"channel":1,"num_words":1,"start":41.239998,"end":41.739998},{"sentences":[{"text":"sorry.","start":41.525,"end":41.765,"sentiment":"neutral","sentiment_score":-0.05995076522231102},{"text":"You mean you're you're not in the Sydney Symphony Orchestra anymore in the","start":41.765,"end":46.325,"sentiment":"neutral","sentiment_score":-0.11176557724292462}],"sentiment":"neutral","sentiment_score":-0.10806451924145222,"channel":0,"num_words":14,"start":41.525,"end":46.325},{"sentences":[{"text":"No.","start":46.184998,"end":46.425,"sentiment":"neutral","sentiment_score":-0.11943424493074416}],"sentiment":"neutral","sentiment_score":-0.11943424493074416,"channel":1,"num_words":1,"start":46.184998,"end":46.425},{"sentences":[{"text":"IT","start":46.325,"end":46.645,"sentiment":"neutral","sentiment_score":-0.14463654160499573}],"sentiment":"neutral","sentiment_score":-0.14463654160499573,"channel":0,"num_words":1,"start":46.325,"end":46.645},{"sentences":[{"text":"Not","start":46.425,"end":46.665,"sentiment":"neutral","sentiment_score":-0.11365965008735655}],"sentiment":"neutral","sentiment_score":-0.11365965008735655,"channel":1,"num_words":1,"start":46.425,"end":46.665},{"sentences":[{"text":"department?","start":46.645,"end":47.145,"sentiment":"neutral","sentiment_score":-0.12421165406703948}],"sentiment":"neutral","sentiment_score":-0.12421165406703948,"channel":0,"num_words":1,"start":46.645,"end":47.145},{"sentences":[{"text":"anymore.","start":46.665,"end":47.165,"sentiment":"neutral","sentiment_score":-0.10443003475666046},{"text":"No.","start":47.385,"end":47.625,"sentiment":"neutral","sentiment_score":-0.10353555530309676},{"text":"I have retired.","start":47.625,"end":48.605,"sentiment":"neutral","sentiment_score":-0.0865316167473793}],"sentiment":"neutral","sentiment_score":-0.09351208806037903,"channel":1,"num_words":5,"start":46.665,"end":48.605},{"sentences":[{"text":"Oh, alright, Emma.","start":50.210938,"end":51.33094,"sentiment":"neutral","sentiment_score":0.04188044120868047},{"text":"I well, I apologize.","start":51.33094,"end":52.390938,"sentiment":"neutral","sentiment_score":0.023704598657786846},{"text":"Emma, you have a great day.","start":52.85094,"end":54.210938,"sentiment":"positive","sentiment_score":0.3749953160683314},{"text":"Take care.","start":54.210938,"end":54.95094,"sentiment":"neutral","sentiment_score":0.2586246728897095}],"sentiment":"neutral","sentiment_score":0.19917873069643974,"channel":0,"num_words":15,"start":50.210938,"end":54.95094},{"sentences":[{"text":"Okay.","start":54.860874,"end":54.940872,"sentiment":"neutral","sentiment_score":0.20077376067638397},{"text":"Thank you.","start":54.940872,"end":55.660873,"sentiment":"positive","sentiment_score":0.33406734466552734},{"text":"Bye.","start":55.660873,"end":56.160873,"sentiment":"neutral","sentiment_score":0.20555534958839417}],"sentiment":"neutral","sentiment_score":0.2686159498989582,"channel":1,"num_words":4,"start":54.860874,"end":56.160873},{"sentences":[{"text":"Cheers.","start":56.45094,"end":56.77094,"sentiment":"neutral","sentiment_score":0.2942954897880554},{"text":"Bye bye.","start":56.77094,"end":57.43094,"sentiment":"neutral","sentiment_score":0.12876657396554947}],"sentiment":"neutral","sentiment_score":0.1839428792397181,"channel":0,"num_words":3,"start":56.45094,"end":57.43094}]},"summary":{"result":"success","short":"An agent from Carrefourance AI called Emma to offer a free demo of their 24/7 AI security analyst service, but Emma refused as she is on a pension and unable to afford a demo. The agent apologized and informed Emma that she will not be in the No. IT Not department again."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Am I speaking? Hello? Hi, Emma. It's Andrew from Vigilance AI. Have I caught you in a bad time? Sorry. And who's from? Emma, I represent Vigilance AI. It is our twenty four seven AI security analyst. We help teams investigate every security alert in minutes and provides you with a full audit trail without adding headcount or replacing your existing staff. Emma, Sorry. would you be open for a quick demo? No.","start_word":0,"end_word":72,"sentiment":"neutral","sentiment_score":0.005260968115180731},{"text":"No. I don't work anymore.","start_word":73,"end_word":77,"sentiment":"negative","sentiment_score":-0.3606796860694885},{"text":"I'm on a pension.","start_word":78,"end_word":81,"sentiment":"neutral","sentiment_score":-0.33157747983932495},{"text":"I don't think I can afford that.","start_word":82,"end_word":88,"sentiment":"negative","sentiment_score":-0.443655401468277},{"text":"I don't need I don't have laptop. Okay? Oh, I'm sorry. I'm That's really okay. sorry. You mean you're you're not in the Sydney Symphony Orchestra anymore in the No. IT Not department? anymore. No. I have retired. Oh, alright, Emma. I well, I apologize.","start_word":89,"end_word":133,"sentiment":"neutral","sentiment_score":-0.093179851770401},{"text":"Emma, you have a great day.","start_word":134,"end_word":139,"sentiment":"positive","sentiment_score":0.362999826669693},{"text":"Take care. Okay. Thank you. Bye. Cheers. Bye bye.","start_word":140,"end_word":148,"sentiment":"neutral","sentiment_score":0.23008738458156583}],"average":{"sentiment":"neutral","sentiment_score":-0.03985752319467479}}}}