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Was it I don't know. We you called before. We had a missed call, so I'm just calling you back. Airtel Australia.\n\nInternet service provider. Yes. Okay. So do you have an Internet service with us? With SuperLoop.\n\nOkay. So you're on the NBN ID? Of the com. Sorry? Okay.\n\nAnyway, so you got service with SuperLoop. Right? Okay. Now we did we did get a missed call of yours. Anyway, not a problem.\n\nThank you. Have a nice day. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, Natal.","start":0.79999995,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.32293455799420673},{"text":"Was it I don't know.","start":10.32,"end":11.36,"sentiment":"neutral","sentiment_score":-0.13075781464576722},{"text":"We you called before.","start":11.36,"end":12.48,"sentiment":"neutral","sentiment_score":-0.11212565749883652},{"text":"We had a missed call, so I'm just calling you back.","start":12.48,"end":14.58,"sentiment":"neutral","sentiment_score":-0.10578676109964197},{"text":"Airtel Australia.","start":19.275,"end":20.335,"sentiment":"neutral","sentiment_score":-0.013645058497786522}],"sentiment":"neutral","sentiment_score":-0.05297730073332787,"num_words":25,"start":0.79999995,"end":20.335},{"sentences":[{"text":"Internet service provider.","start":21.195,"end":22.494999,"sentiment":"neutral","sentiment_score":-0.01725124381482601},{"text":"Yes.","start":27.435,"end":27.935,"sentiment":"neutral","sentiment_score":-0.017200767993927002},{"text":"Okay.","start":35.11,"end":35.43,"sentiment":"neutral","sentiment_score":-0.016251172870397568},{"text":"So do you have an Internet service with us?","start":35.43,"end":37.45,"sentiment":"neutral","sentiment_score":-0.003425841737124655},{"text":"With SuperLoop.","start":41.91,"end":42.81,"sentiment":"neutral","sentiment_score":0.014528267551213503}],"sentiment":"neutral","sentiment_score":-0.005436357052531093,"num_words":16,"start":21.195,"end":42.81},{"sentences":[{"text":"Okay.","start":46.385,"end":46.704998,"sentiment":"neutral","sentiment_score":0.005404453258961439},{"text":"So you're on the NBN ID?","start":46.704998,"end":48.405,"sentiment":"neutral","sentiment_score":-0.004198935426150759},{"text":"Of the com.","start":52.464996,"end":53.364998,"sentiment":"neutral","sentiment_score":-0.037123408168554306},{"text":"Sorry?","start":56.385,"end":56.885,"sentiment":"neutral","sentiment_score":-0.031141450628638268},{"text":"Okay.","start":66.090004,"end":66.590004,"sentiment":"neutral","sentiment_score":0.0048125023022294044}],"sentiment":"neutral","sentiment_score":-0.01312402767750124,"num_words":12,"start":46.385,"end":66.590004},{"sentences":[{"text":"Anyway, so you got service with SuperLoop.","start":66.65,"end":69.47,"sentiment":"neutral","sentiment_score":0.019350910293204442},{"text":"Right?","start":69.53,"end":70.03,"sentiment":"neutral","sentiment_score":0.0094677172601223},{"text":"Okay.","start":71.26293,"end":71.76293,"sentiment":"neutral","sentiment_score":-0.05391771346330643},{"text":"Now we did we did get a missed call of yours.","start":72.702934,"end":74.702934,"sentiment":"neutral","sentiment_score":-0.0022980054332451386},{"text":"Anyway, not a problem.","start":74.702934,"end":75.50294,"sentiment":"neutral","sentiment_score":0.28516991436481476}],"sentiment":"neutral","sentiment_score":0.050266998897617064,"num_words":24,"start":66.65,"end":75.50294},{"sentences":[{"text":"Thank you.","start":75.50294,"end":75.90293,"sentiment":"positive","sentiment_score":0.5468836724758148},{"text":"Have a nice day.","start":75.90293,"end":76.702934,"sentiment":"positive","sentiment_score":0.5166302621364594},{"text":"Bye.","start":76.702934,"end":77.202934,"sentiment":"neutral","sentiment_score":0.2551513910293579}],"sentiment":"positive","sentiment_score":0.48791996921811787,"num_words":7,"start":75.50294,"end":77.202934}]}}]},{"alternatives":[{"transcript":"Yeah. Good afternoon. I'm just calling in regards to I got a missed call from this number. I didn't I'm sorry. Who's this? Oh, it's a a in that service provider? Okay. Actually, I didn't call. I'm not sure what that is. So I have that SuperLoop. No. I'm on the yeah. Copper copper wire cable. I'm I forgot the name of the service, ma'am. I'm on n b n s. Yeah. Yeah. I never called this number. So okay. 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Good afternoon. I'm just calling in regards to I got a missed call from this number. I didn't I'm sorry. Who's this?\n\nOh, it's a a in that service provider? Okay. Actually, I didn't call. I'm not sure what that is. So I have that SuperLoop.\n\nNo. I'm on the yeah. Copper copper wire cable. I'm I forgot the name of the service, ma'am. I'm on n b n s.\n\nYeah. Yeah. I never called this number. So okay. Bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":3.04,"end":3.28,"sentiment":"neutral","sentiment_score":0.27769628167152405},{"text":"Good afternoon.","start":3.28,"end":4.0,"sentiment":"neutral","sentiment_score":0.28022821992635727},{"text":"I'm just calling in regards to I got a missed call from this number.","start":4.0,"end":8.42,"sentiment":"neutral","sentiment_score":-0.022833417169749737},{"text":"I didn't I'm sorry.","start":16.895,"end":18.255,"sentiment":"neutral","sentiment_score":-0.1912323199212551},{"text":"Who's this?","start":18.255,"end":18.915,"sentiment":"neutral","sentiment_score":-0.05680275708436966}],"sentiment":"neutral","sentiment_score":-0.01565434403069641,"num_words":23,"start":3.04,"end":18.915},{"sentences":[{"text":"Oh, it's a a in that service provider?","start":24.494999,"end":26.355,"sentiment":"neutral","sentiment_score":-0.024256377946585417},{"text":"Okay.","start":29.15,"end":29.65,"sentiment":"neutral","sentiment_score":-0.03192714601755142},{"text":"Actually, I didn't call.","start":30.59,"end":31.79,"sentiment":"neutral","sentiment_score":-0.18226147443056107},{"text":"I'm not sure what that is.","start":31.79,"end":33.15,"sentiment":"neutral","sentiment_score":-0.21006769686937332},{"text":"So I have that SuperLoop.","start":33.15,"end":39.57,"sentiment":"neutral","sentiment_score":0.005358687974512577}],"sentiment":"neutral","sentiment_score":-0.09119320036067317,"num_words":24,"start":24.494999,"end":39.57},{"sentences":[{"text":"No.","start":49.795,"end":50.295,"sentiment":"neutral","sentiment_score":-0.06255052983760834},{"text":"I'm on the yeah.","start":50.354996,"end":53.954998,"sentiment":"neutral","sentiment_score":-0.03718033339828253},{"text":"Copper copper wire cable.","start":53.954998,"end":57.83,"sentiment":"neutral","sentiment_score":-0.023636404424905777},{"text":"I'm I forgot the name of the service, ma'am.","start":57.83,"end":62.73,"sentiment":"neutral","sentiment_score":-0.09880250112877952},{"text":"I'm on n b n s.","start":63.190002,"end":64.57,"sentiment":"neutral","sentiment_score":-0.026612265966832638}],"sentiment":"neutral","sentiment_score":-0.056446399462098874,"num_words":24,"start":49.795,"end":64.57},{"sentences":[{"text":"Yeah.","start":70.142876,"end":70.30288,"sentiment":"neutral","sentiment_score":-0.00929040927439928},{"text":"Yeah.","start":70.30288,"end":70.80288,"sentiment":"neutral","sentiment_score":-0.02499170228838921},{"text":"I never called this number.","start":71.102875,"end":72.54288,"sentiment":"neutral","sentiment_score":-0.07712669372558593},{"text":"So okay.","start":72.54288,"end":77.44288,"sentiment":"neutral","sentiment_score":0.07550733722746372},{"text":"Bye.","start":77.58288,"end":78.08288,"sentiment":"neutral","sentiment_score":0.0918368399143219}],"sentiment":"neutral","sentiment_score":-0.017706406582146884,"num_words":10,"start":70.142876,"end":78.08288}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon, Natal.\n\nChannel 1: Yeah. Good afternoon. I'm just calling in regards to I got a missed call from this number.\n\nChannel 0: Was it I don't know. We you called before. We had a missed call, so I'm just calling you back.\n\nChannel 1: I didn't I'm sorry. Who's this?\n\nChannel 0: Airtel Australia. Internet service provider.\n\nChannel 1: Oh, it's a a in that service provider?\n\nChannel 0: Yes.\n\nChannel 1: Okay. Actually, I didn't call. I'm not sure what that is. So\n\nChannel 0: Okay. So do you have an Internet service with us?\n\nChannel 1: I have that SuperLoop.\n\nChannel 0: With SuperLoop. Okay. So you're on the NBN ID?\n\nChannel 1: No. I'm on the\n\nChannel 0: Of the com.\n\nChannel 1: yeah. Copper copper wire\n\nChannel 0: Sorry?\n\nChannel 1: cable. I'm I forgot the name of the service, ma'am. I'm on n b n s.\n\nChannel 0: Okay. Anyway, so you got service with SuperLoop. Right?\n\nChannel 1: Yeah. Yeah. I never\n\nChannel 0: Okay.\n\nChannel 1: called this number. So\n\nChannel 0: Now we did we did get a missed call of yours. Anyway, not a problem. Thank you. Have a nice day. Bye.\n\nChannel 1: okay. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, Natal.","start":0.79999995,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.32293455799420673}],"sentiment":"neutral","sentiment_score":0.32293455799420673,"channel":0,"num_words":3,"start":0.79999995,"end":1.9399999},{"sentences":[{"text":"Yeah.","start":3.04,"end":3.28,"sentiment":"neutral","sentiment_score":0.27769628167152405},{"text":"Good afternoon.","start":3.28,"end":4.0,"sentiment":"neutral","sentiment_score":0.28022821992635727},{"text":"I'm just calling in regards to I got a missed call from this number.","start":4.0,"end":8.42,"sentiment":"neutral","sentiment_score":-0.022833417169749737}],"sentiment":"neutral","sentiment_score":0.030499110655749544,"channel":1,"num_words":17,"start":3.04,"end":8.42},{"sentences":[{"text":"Was it I don't know.","start":10.32,"end":11.36,"sentiment":"neutral","sentiment_score":-0.13075781464576722},{"text":"We you called before.","start":11.36,"end":12.48,"sentiment":"neutral","sentiment_score":-0.11212565749883652},{"text":"We had a missed call, so I'm just calling you back.","start":12.48,"end":14.58,"sentiment":"neutral","sentiment_score":-0.10578676109964197}],"sentiment":"neutral","sentiment_score":-0.11329730376601219,"channel":0,"num_words":20,"start":10.32,"end":14.58},{"sentences":[{"text":"I didn't I'm sorry.","start":16.895,"end":18.255,"sentiment":"neutral","sentiment_score":-0.1912323199212551},{"text":"Who's this?","start":18.255,"end":18.915,"sentiment":"neutral","sentiment_score":-0.05680275708436966}],"sentiment":"neutral","sentiment_score":-0.1464224656422933,"channel":1,"num_words":6,"start":16.895,"end":18.915},{"sentences":[{"text":"Airtel Australia.","start":19.275,"end":20.335,"sentiment":"neutral","sentiment_score":-0.013645058497786522},{"text":"Internet service provider.","start":21.195,"end":22.494999,"sentiment":"neutral","sentiment_score":-0.01725124381482601}],"sentiment":"neutral","sentiment_score":-0.015808769688010215,"channel":0,"num_words":5,"start":19.275,"end":22.494999},{"sentences":[{"text":"Oh, it's a a in that service provider?","start":24.494999,"end":26.355,"sentiment":"neutral","sentiment_score":-0.024256377946585417}],"sentiment":"neutral","sentiment_score":-0.024256377946585417,"channel":1,"num_words":8,"start":24.494999,"end":26.355},{"sentences":[{"text":"Yes.","start":27.435,"end":27.935,"sentiment":"neutral","sentiment_score":-0.017200767993927002}],"sentiment":"neutral","sentiment_score":-0.017200767993927002,"channel":0,"num_words":1,"start":27.435,"end":27.935},{"sentences":[{"text":"Okay.","start":29.15,"end":29.65,"sentiment":"neutral","sentiment_score":-0.03192714601755142},{"text":"Actually, I didn't call.","start":30.59,"end":31.79,"sentiment":"neutral","sentiment_score":-0.18226147443056107},{"text":"I'm not sure what that is.","start":31.79,"end":33.15,"sentiment":"neutral","sentiment_score":-0.21006769686937332},{"text":"So","start":33.15,"end":33.65,"sentiment":"neutral","sentiment_score":-0.03907371312379837}],"sentiment":"neutral","sentiment_score":-0.17170441150665283,"channel":1,"num_words":12,"start":29.15,"end":33.65},{"sentences":[{"text":"Okay.","start":35.11,"end":35.43,"sentiment":"neutral","sentiment_score":-0.016251172870397568},{"text":"So do you have an Internet service with us?","start":35.43,"end":37.45,"sentiment":"neutral","sentiment_score":-0.003425841737124655}],"sentiment":"neutral","sentiment_score":-0.004708374850451946,"channel":0,"num_words":10,"start":35.11,"end":37.45},{"sentences":[{"text":"I have that SuperLoop.","start":38.27,"end":39.57,"sentiment":"neutral","sentiment_score":0.016466788249090314}],"sentiment":"neutral","sentiment_score":0.016466788249090314,"channel":1,"num_words":4,"start":38.27,"end":39.57},{"sentences":[{"text":"With SuperLoop.","start":41.91,"end":42.81,"sentiment":"neutral","sentiment_score":0.014528267551213503},{"text":"Okay.","start":46.385,"end":46.704998,"sentiment":"neutral","sentiment_score":0.005404453258961439},{"text":"So you're on the NBN ID?","start":46.704998,"end":48.405,"sentiment":"neutral","sentiment_score":-0.004198935426150759}],"sentiment":"neutral","sentiment_score":0.0010297084227204323,"channel":0,"num_words":9,"start":41.91,"end":48.405},{"sentences":[{"text":"No.","start":49.795,"end":50.295,"sentiment":"neutral","sentiment_score":-0.06255052983760834},{"text":"I'm on the","start":50.354996,"end":52.574997,"sentiment":"neutral","sentiment_score":-0.04292137796680132}],"sentiment":"neutral","sentiment_score":-0.04782866593450308,"channel":1,"num_words":4,"start":49.795,"end":52.574997},{"sentences":[{"text":"Of the com.","start":52.464996,"end":53.364998,"sentiment":"neutral","sentiment_score":-0.037123408168554306}],"sentiment":"neutral","sentiment_score":-0.037123408168554306,"channel":0,"num_words":3,"start":52.464996,"end":53.364998},{"sentences":[{"text":"yeah.","start":53.714996,"end":53.954998,"sentiment":"neutral","sentiment_score":-0.019957199692726135},{"text":"Copper copper wire","start":53.954998,"end":55.61,"sentiment":"neutral","sentiment_score":-0.020846453805764515}],"sentiment":"neutral","sentiment_score":-0.02062414027750492,"channel":1,"num_words":4,"start":53.714996,"end":55.61},{"sentences":[{"text":"Sorry?","start":56.385,"end":56.885,"sentiment":"neutral","sentiment_score":-0.031141450628638268}],"sentiment":"neutral","sentiment_score":-0.031141450628638268,"channel":0,"num_words":1,"start":56.385,"end":56.885},{"sentences":[{"text":"cable.","start":57.350002,"end":57.83,"sentiment":"neutral","sentiment_score":-0.03200625628232956},{"text":"I'm I forgot the name of the service, ma'am.","start":57.83,"end":62.73,"sentiment":"neutral","sentiment_score":-0.09880250112877952},{"text":"I'm on n b n s.","start":63.190002,"end":64.57,"sentiment":"neutral","sentiment_score":-0.026612265966832638}],"sentiment":"neutral","sentiment_score":-0.06755639764014632,"channel":1,"num_words":16,"start":57.350002,"end":64.57},{"sentences":[{"text":"Okay.","start":66.090004,"end":66.590004,"sentiment":"neutral","sentiment_score":0.0048125023022294044},{"text":"Anyway, so you got service with SuperLoop.","start":66.65,"end":69.47,"sentiment":"neutral","sentiment_score":0.019350910293204442},{"text":"Right?","start":69.53,"end":70.03,"sentiment":"neutral","sentiment_score":0.0094677172601223}],"sentiment":"neutral","sentiment_score":0.016637399068309203,"channel":0,"num_words":9,"start":66.090004,"end":70.03},{"sentences":[{"text":"Yeah.","start":70.142876,"end":70.30288,"sentiment":"neutral","sentiment_score":-0.00929040927439928},{"text":"Yeah.","start":70.30288,"end":70.80288,"sentiment":"neutral","sentiment_score":-0.02499170228838921},{"text":"I never","start":71.102875,"end":71.58288,"sentiment":"neutral","sentiment_score":-0.0830940343439579}],"sentiment":"neutral","sentiment_score":-0.05011754506267607,"channel":1,"num_words":4,"start":70.142876,"end":71.58288},{"sentences":[{"text":"Okay.","start":71.26293,"end":71.76293,"sentiment":"neutral","sentiment_score":-0.05391771346330643}],"sentiment":"neutral","sentiment_score":-0.05391771346330643,"channel":0,"num_words":1,"start":71.26293,"end":71.76293},{"sentences":[{"text":"called this number.","start":71.58288,"end":72.54288,"sentiment":"neutral","sentiment_score":-0.0731484666466713},{"text":"So","start":72.54288,"end":72.782875,"sentiment":"neutral","sentiment_score":-0.023213308304548264}],"sentiment":"neutral","sentiment_score":-0.06066467706114054,"channel":1,"num_words":4,"start":71.58288,"end":72.782875},{"sentences":[{"text":"Now we did we did get a missed call of yours.","start":72.702934,"end":74.702934,"sentiment":"neutral","sentiment_score":-0.0022980054332451386},{"text":"Anyway, not a problem.","start":74.702934,"end":75.50294,"sentiment":"neutral","sentiment_score":0.28516991436481476},{"text":"Thank you.","start":75.50294,"end":75.90293,"sentiment":"positive","sentiment_score":0.5468836724758148},{"text":"Have a nice day.","start":75.90293,"end":76.702934,"sentiment":"positive","sentiment_score":0.5166302621364594},{"text":"Bye.","start":76.702934,"end":77.202934,"sentiment":"neutral","sentiment_score":0.2551513910293579}],"sentiment":"neutral","sentiment_score":0.20594733555547215,"channel":0,"num_words":22,"start":72.702934,"end":77.202934},{"sentences":[{"text":"okay.","start":76.94288,"end":77.44288,"sentiment":"neutral","sentiment_score":0.1742279827594757},{"text":"Bye.","start":77.58288,"end":78.08288,"sentiment":"neutral","sentiment_score":0.0918368399143219}],"sentiment":"neutral","sentiment_score":0.1330324113368988,"channel":1,"num_words":2,"start":76.94288,"end":78.08288}]},"summary":{"result":"success","short":"The customer is calling about a missed call they received from the agent's number. The agent is trying to determine if the customer is a service provider and asks if they have an internet service with them. The customer confirms they have Super infusion and the agent thanks them and ends the call."},"intents":{"segments":[{"text":"So do you have an Internet service with us? I have that SuperLoop.","start_word":73,"end_word":85,"intents":[{"intent":"Confirm service","confidence_score":0.0011271536}]}]},"sentiments":{"segments":[{"text":"Good afternoon, Natal. Yeah. Good afternoon. I'm just calling in regards to I got a missed call from this number. Was it I don't know. We you called before. We had a missed call, so I'm just calling you back. I didn't I'm sorry. Who's this? Airtel Australia. Internet service provider. Oh, it's a a in that service provider? Yes. Okay. Actually, I didn't call. I'm not sure what that is. So Okay. So do you have an Internet service with us? I have that SuperLoop. With SuperLoop. Okay. So you're on the NBN ID? No. I'm on the Of the com. yeah. Copper copper wire Sorry? cable. I'm I forgot the name of the service, ma'am. I'm on n b n s. Okay. Anyway, so you got service with SuperLoop. Right? Yeah. Yeah. I never Okay. called this number. So Now we did we did get a missed call of yours. Anyway, not a problem.","start_word":0,"end_word":155,"sentiment":"neutral","sentiment_score":-0.02884315699338913},{"text":"Thank you. Have a nice day.","start_word":156,"end_word":161,"sentiment":"positive","sentiment_score":0.5240759253501892},{"text":"Bye. okay. Bye.","start_word":162,"end_word":164,"sentiment":"neutral","sentiment_score":0.1853599548339844}],"average":{"sentiment":"neutral","sentiment_score":-0.00378736351313216}}}}