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know","start":46.36094,"end":46.84094,"sentiment":"neutral","sentiment_score":0.14947388072808585}],"sentiment":"neutral","sentiment_score":0.13433612883090973,"channel":0,"num_words":6,"start":45.080936,"end":46.84094},{"sentences":[{"text":"Okay.","start":46.76087,"end":47.26087,"sentiment":"neutral","sentiment_score":0.18370497226715088}],"sentiment":"neutral","sentiment_score":0.18370497226715088,"channel":1,"num_words":1,"start":46.76087,"end":47.26087},{"sentences":[{"text":"how you go.","start":46.84094,"end":47.580936,"sentiment":"neutral","sentiment_score":0.23460435370604196}],"sentiment":"neutral","sentiment_score":0.23460435370604196,"channel":0,"num_words":3,"start":46.84094,"end":47.580936},{"sentences":[{"text":"Yeah.","start":47.640873,"end":47.880875,"sentiment":"neutral","sentiment_score":0.24432769417762756},{"text":"Thank you.","start":47.880875,"end":48.440872,"sentiment":"positive","sentiment_score":0.5025866329669952},{"text":"Bye.","start":48.440872,"end":48.940872,"sentiment":"neutral","sentiment_score":0.1854727268218994}],"sentiment":"positive","sentiment_score":0.35874342173337936,"channel":1,"num_words":4,"start":47.640873,"end":48.940872}]},"summary":{"result":"success","short":"The customer, Vicky, is asking the agent, Mike, if they can check on a worker named Chorus in Unit 14 in the village. She needs a welfare check done and Mike agrees to go up there and check it out. The conversation ends with the customer thanking the agent and saying goodbye."},"intents":{"segments":[{"text":"We've just had Chorus, a a worker from Chorus, advised that they can't get in touch with a resident in Unit 14 in the village. He hasn't been seen for a couple of days and wanting a welfare check done. Are you okay for Kira and Nate to go up there and just check it out? Yeah.","start_word":8,"end_word":64,"intents":[{"intent":"Reschedule visit","confidence_score":0.000016871423}]}]},"sentiments":{"segments":[{"text":"No. Just in case. Hi, Hi, Mike. Vicky. We've just had Chorus, a a worker from Chorus, advised that they can't get in touch with a resident in Unit 14 in the village. He hasn't been seen for a couple of days and wanting a welfare check done. Are you okay for Kira and Nate to go up there and just check it out? Yeah. That would be good. Unit 14 in the village. Yeah. Leslie Waters. No. No. Yeah. That would be good. Yeah. It's Kira and Nate, did Yeah. you say? Sure. And they're gonna head up there now. Getting the keys. Yeah. Mate's just grabbing a key now. Okay. Alright. Yeah. Let me know Okay. how you go. Yeah.","start_word":0,"end_word":121,"sentiment":"neutral","sentiment_score":-0.009700994938611984},{"text":"Thank you.","start_word":122,"end_word":123,"sentiment":"positive","sentiment_score":0.48276466131210327},{"text":"Bye.","start_word":124,"end_word":124,"sentiment":"neutral","sentiment_score":0.24686673283576965}],"average":{"sentiment":"neutral","sentiment_score":0.0018225944959200345}}}}