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It's Ralph with Tech Home. How are you? Waiting good. Nikhar, actually, I'm just getting back to you regarding one of my back order.\n\nYep. Actually, actually, I ordered a product which was, like, ten days lead time. And I ordered it on July 27. I know it's, like, almost fourteen days, but the status shows it's still in back order. 7649870, AA.\n\nRight. So I've seen it, like, delivered or what? How soon? Mhmm. Maybe today or tomorrow will be delivered.\n\nRight? Okay. Alright. No worries. Thank you.\n\nYep. 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For sales, press 1. For finance, press 2. For returns, press 3. For customer service, press 4. Alternatively, press 0 to hear the options again. Press 1 for hardware sales, 2 for software sales, 3 for presales, or press 0 to go back to the previous menu. Please be on the line, and someone from the hardware sales team will attend to you shortly. Thank you for calling. You're speaking with Nikaya. How can I help you today? Good. How are you? Mhmm. Let me have him look at that one. Mhmm. No problem. What was the order number? Okay. Okay. No problem. Let me have a look. Okay. So this one, it does look like this stock has been allocated to this one. It just hasn't moved I'm just double checking. Yeah. So the allocate the stock has been allocated. I will update this order. It was the power box power power dash 13 that we were tracing, wasn't it? The power supply. Yeah. Yeah. So this stock only so the order should be dispatched this afternoon. So I'm just updating the audit so it's in ready for picking because the stock has been allocated. So it should be dispatched later today. It would probably be delivered tomorrow or Wednesday. That's it. Thank you. 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calling Digger Data. For sales, press 1. For finance, press 2. For returns, press 3. For customer service, press 4.\n\nAlternatively, press 0 to hear the options again. Press 1 for hardware sales, 2 for software sales, 3 for presales, or press 0 to go back to the previous menu. Please be on the line, and someone from the hardware sales team will attend to you shortly. Thank you for calling. You're speaking with Nikaya.\n\nHow can I help you today? Good. How are you? Mhmm. Let me have him look at that one.\n\nMhmm. No problem. What was the order number? Okay. Okay.\n\nNo problem. Let me have a look. Okay. So this one, it does look like this stock has been allocated to this one. It just hasn't moved I'm just double checking.\n\nYeah. So the allocate the stock has been allocated. I will update this order. It was the power box power power dash 13 that we were tracing, wasn't it? The power supply.\n\nYeah. Yeah. So this stock only so the order should be dispatched this afternoon. So I'm just updating the audit so it's in ready for picking because the stock has been allocated. So it should be dispatched later today.\n\nIt would probably be delivered tomorrow or Wednesday. That's it. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"For calling Digger Data.","start":0.24,"end":1.54,"sentiment":"neutral","sentiment_score":0.02393058594316244},{"text":"For sales, press 1.","start":2.32,"end":4.26,"sentiment":"neutral","sentiment_score":0.020831743720918894},{"text":"For finance, press 2.","start":4.88,"end":6.98,"sentiment":"neutral","sentiment_score":0.023990847636014223},{"text":"For returns, press 3.","start":7.7599998,"end":9.78,"sentiment":"neutral","sentiment_score":0.021779933478683233},{"text":"For customer service, press 4.","start":10.48,"end":12.66,"sentiment":"neutral","sentiment_score":0.0167288176715374}],"sentiment":"neutral","sentiment_score":0.021227453879657247,"num_words":21,"start":0.24,"end":12.66},{"sentences":[{"text":"Alternatively, press 0 to hear the options again.","start":13.44,"end":17.045,"sentiment":"neutral","sentiment_score":0.01628702972084284},{"text":"Press 1 for hardware sales, 2 for software sales, 3 for presales, or press 0 to go back to the previous menu.","start":20.145,"end":30.404999,"sentiment":"neutral","sentiment_score":0.02194277357987382},{"text":"Please be on the line, and someone from the hardware sales team will attend to you shortly.","start":33.4,"end":38.22,"sentiment":"neutral","sentiment_score":0.08097015540389453},{"text":"Thank you for calling.","start":51.284996,"end":52.265,"sentiment":"positive","sentiment_score":0.4960271567106247},{"text":"You're speaking with Nikaya.","start":52.644997,"end":53.684998,"sentiment":"positive","sentiment_score":0.34427081048488617}],"sentiment":"neutral","sentiment_score":0.09728585031222213,"num_words":55,"start":13.44,"end":53.684998},{"sentences":[{"text":"How can I help you today?","start":53.684998,"end":54.905,"sentiment":"neutral","sentiment_score":0.3294416715701421},{"text":"Good.","start":59.489998,"end":59.81,"sentiment":"neutral","sentiment_score":0.3032061457633972},{"text":"How are you?","start":59.81,"end":60.63,"sentiment":"neutral","sentiment_score":0.2015108863512675},{"text":"Mhmm.","start":67.425,"end":67.925,"sentiment":"neutral","sentiment_score":0.0020549697801470757},{"text":"Let me have him look at that one.","start":70.945,"end":72.565,"sentiment":"neutral","sentiment_score":-0.00043544056825339794}],"sentiment":"neutral","sentiment_score":0.15173475155116697,"num_words":19,"start":53.684998,"end":72.565},{"sentences":[{"text":"Mhmm.","start":87.92,"end":88.42,"sentiment":"neutral","sentiment_score":-0.03473661467432976},{"text":"No problem.","start":90.08,"end":90.64,"sentiment":"neutral","sentiment_score":0.030022501945495605},{"text":"What was the order number?","start":90.64,"end":92.340004,"sentiment":"neutral","sentiment_score":0.008507964573800564},{"text":"Okay.","start":105.649994,"end":106.149994,"sentiment":"neutral","sentiment_score":0.0187776293605566},{"text":"Okay.","start":108.049995,"end":108.53,"sentiment":"neutral","sentiment_score":0.03901689872145653}],"sentiment":"neutral","sentiment_score":0.01256427401676774,"num_words":10,"start":87.92,"end":108.53},{"sentences":[{"text":"No problem.","start":108.53,"end":109.25,"sentiment":"neutral","sentiment_score":0.06564639136195183},{"text":"Let me have a look.","start":109.25,"end":110.31,"sentiment":"neutral","sentiment_score":0.0377844013273716},{"text":"Okay.","start":115.56999,"end":115.96999,"sentiment":"neutral","sentiment_score":0.02948584407567978},{"text":"So this one, it does look like this stock has been allocated to this one.","start":115.96999,"end":119.895,"sentiment":"neutral","sentiment_score":-0.0023047957569360734},{"text":"It just hasn't moved I'm just double checking.","start":120.215,"end":123.354996,"sentiment":"neutral","sentiment_score":-0.04961006250232458}],"sentiment":"neutral","sentiment_score":-0.0026371549334256884,"num_words":31,"start":108.53,"end":123.354996},{"sentences":[{"text":"Yeah.","start":123.655,"end":123.895,"sentiment":"neutral","sentiment_score":0.010335376486182213},{"text":"So the allocate the stock has been allocated.","start":123.895,"end":126.475,"sentiment":"neutral","sentiment_score":0.004823379218578339},{"text":"I will update this order.","start":127.174995,"end":128.61499,"sentiment":"neutral","sentiment_score":0.026536307483911514},{"text":"It was the power box power power dash 13 that we were tracing, wasn't it?","start":128.61499,"end":132.775,"sentiment":"neutral","sentiment_score":0.012958417398234208},{"text":"The power supply.","start":132.775,"end":133.595,"sentiment":"neutral","sentiment_score":-0.007375616269807021}],"sentiment":"neutral","sentiment_score":0.01105791749432683,"num_words":32,"start":123.655,"end":133.595},{"sentences":[{"text":"Yeah.","start":135.95,"end":136.45,"sentiment":"neutral","sentiment_score":0.0202738456428051},{"text":"Yeah.","start":143.15001,"end":143.47,"sentiment":"neutral","sentiment_score":0.0198204405605793},{"text":"So this stock only so the order should be dispatched this afternoon.","start":143.47,"end":148.335,"sentiment":"neutral","sentiment_score":0.011218570172786713},{"text":"So I'm just updating the audit so it's in ready for picking because the stock has been allocated.","start":148.63501,"end":154.815,"sentiment":"neutral","sentiment_score":0.06961933709681034},{"text":"So it should be dispatched later today.","start":154.955,"end":156.975,"sentiment":"neutral","sentiment_score":0.09987323731184006}],"sentiment":"neutral","sentiment_score":0.05453789377441773,"num_words":39,"start":135.95,"end":156.975},{"sentences":[{"text":"It would probably be delivered tomorrow or Wednesday.","start":160.97,"end":163.63,"sentiment":"neutral","sentiment_score":0.040613443590700626},{"text":"That's it.","start":168.25,"end":168.73001,"sentiment":"neutral","sentiment_score":0.2648591101169586},{"text":"Thank you.","start":168.73001,"end":169.45001,"sentiment":"positive","sentiment_score":0.3519743084907532},{"text":"Bye.","start":169.45001,"end":169.95001,"sentiment":"neutral","sentiment_score":0.201404869556427}],"sentiment":"neutral","sentiment_score":0.13538301965365043,"num_words":13,"start":160.97,"end":169.95001}]}}]}],"paragraphs":{"transcript":"\nChannel 1: For calling Digger Data. For sales, press 1. For finance, press 2. For returns, press 3. For customer service, press 4.\n\nAlternatively, press 0 to hear the options again. Press 1 for hardware sales, 2 for software sales, 3 for presales, or press 0 to go back to the previous menu. Please be on the line, and someone from the hardware sales team will attend to you shortly. Thank you for calling. You're speaking with Nikaya.\n\nHow can I help you today?\n\nChannel 0: Hey, Nikhar. It's Ralph with Tech Home. How are you?\n\nChannel 1: Good. How are you?\n\nChannel 0: Waiting good. Nikhar, actually, I'm just getting back to you regarding one of my back order.\n\nChannel 1: Mhmm. Let\n\nChannel 0: Yep.\n\nChannel 1: me have him\n\nChannel 0: Actually,\n\nChannel 1: look at that one.\n\nChannel 0: actually, I ordered a product which was, like, ten days lead time. And I ordered it on July 27. I know it's, like, almost fourteen days, but the status shows it's still in\n\nChannel 1: Mhmm.\n\nChannel 0: back order.\n\nChannel 1: No problem. What was the order number?\n\nChannel 0: 7649870,\n\nChannel 1: Okay.\n\nChannel 0: AA.\n\nChannel 1: Okay. No problem. Let me have a look. Okay. So this one, it does look like this stock has been allocated to this one.\n\nIt just hasn't moved I'm just double checking. Yeah. So the allocate the stock has been allocated. I will update this order. It was the power box power power dash 13 that we were tracing, wasn't it?\n\nThe power supply.\n\nChannel 0: Right.\n\nChannel 1: Yeah.\n\nChannel 0: So I've seen it, like, delivered or what?\n\nChannel 1: Yeah. So this\n\nChannel 0: How\n\nChannel 1: stock\n\nChannel 0: soon?\n\nChannel 1: only so the order should\n\nChannel 0: Mhmm.\n\nChannel 1: be dispatched this afternoon. So I'm just updating the audit so it's in ready for picking because the stock has been allocated. So it should be dispatched later today.\n\nChannel 0: Maybe today or tomorrow will be delivered. Right?\n\nChannel 1: It would probably be delivered tomorrow or Wednesday.\n\nChannel 0: Okay. Alright. No worries. Thank you.\n\nChannel 1: That's it. Thank you. Bye.\n\nChannel 0: Yep. Bye.","paragraphs":[{"sentences":[{"text":"For calling Digger Data.","start":0.24,"end":1.54,"sentiment":"neutral","sentiment_score":0.02393058594316244},{"text":"For sales, press 1.","start":2.32,"end":4.26,"sentiment":"neutral","sentiment_score":0.020831743720918894},{"text":"For finance, press 2.","start":4.88,"end":6.98,"sentiment":"neutral","sentiment_score":0.023990847636014223},{"text":"For returns, press 3.","start":7.7599998,"end":9.78,"sentiment":"neutral","sentiment_score":0.021779933478683233},{"text":"For customer service, press 4.","start":10.48,"end":12.66,"sentiment":"neutral","sentiment_score":0.0167288176715374}],"sentiment":"neutral","sentiment_score":0.021227453879657247,"channel":1,"num_words":21,"start":0.24,"end":12.66},{"sentences":[{"text":"Alternatively, press 0 to hear the options again.","start":13.44,"end":17.045,"sentiment":"neutral","sentiment_score":0.01628702972084284},{"text":"Press 1 for hardware sales, 2 for software sales, 3 for presales, or press 0 to go back to the previous menu.","start":20.145,"end":30.404999,"sentiment":"neutral","sentiment_score":0.02194277357987382},{"text":"Please be on the line, and someone from the hardware sales team will attend to you shortly.","start":33.4,"end":38.22,"sentiment":"neutral","sentiment_score":0.08097015540389453},{"text":"Thank you for calling.","start":51.284996,"end":52.265,"sentiment":"positive","sentiment_score":0.4960271567106247},{"text":"You're speaking with Nikaya.","start":52.644997,"end":53.684998,"sentiment":"positive","sentiment_score":0.34427081048488617}],"sentiment":"neutral","sentiment_score":0.09728585031222213,"channel":1,"num_words":55,"start":13.44,"end":53.684998},{"sentences":[{"text":"How can I help you today?","start":53.684998,"end":54.905,"sentiment":"neutral","sentiment_score":0.3294416715701421}],"sentiment":"neutral","sentiment_score":0.3294416715701421,"channel":1,"num_words":6,"start":53.684998,"end":54.905},{"sentences":[{"text":"Hey, Nikhar.","start":55.79,"end":56.53,"sentiment":"neutral","sentiment_score":0.1103261299431324},{"text":"It's Ralph with Tech Home.","start":56.59,"end":58.11,"sentiment":"neutral","sentiment_score":0.1207018718123436},{"text":"How are you?","start":58.11,"end":58.85,"sentiment":"neutral","sentiment_score":0.15189721683661142}],"sentiment":"neutral","sentiment_score":0.1279853269457817,"channel":0,"num_words":10,"start":55.79,"end":58.85},{"sentences":[{"text":"Good.","start":59.489998,"end":59.81,"sentiment":"neutral","sentiment_score":0.3032061457633972},{"text":"How are you?","start":59.81,"end":60.63,"sentiment":"neutral","sentiment_score":0.2015108863512675}],"sentiment":"neutral","sentiment_score":0.22693470120429993,"channel":1,"num_words":4,"start":59.489998,"end":60.63},{"sentences":[{"text":"Waiting good.","start":61.87,"end":62.85,"sentiment":"neutral","sentiment_score":0.26688601076602936},{"text":"Nikhar, actually, I'm just getting back to you regarding one of my back 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him","start":71.185005,"end":71.505005,"sentiment":"neutral","sentiment_score":0.004918292164802551}],"sentiment":"neutral","sentiment_score":0.004918292164802551,"channel":1,"num_words":3,"start":71.185005,"end":71.505005},{"sentences":[{"text":"Actually,","start":71.495,"end":71.995,"sentiment":"neutral","sentiment_score":-0.0001384308561682701}],"sentiment":"neutral","sentiment_score":-0.0001384308561682701,"channel":0,"num_words":1,"start":71.495,"end":71.995},{"sentences":[{"text":"look at that one.","start":71.505005,"end":72.565,"sentiment":"neutral","sentiment_score":-0.0065126135013997555}],"sentiment":"neutral","sentiment_score":-0.0065126135013997555,"channel":1,"num_words":4,"start":71.505005,"end":72.565},{"sentences":[{"text":"actually, I ordered a product which was, like, ten days lead time.","start":74.455,"end":80.075,"sentiment":"neutral","sentiment_score":-0.012590271110335985},{"text":"And I ordered it on July 27.","start":80.740005,"end":83.06,"sentiment":"neutral","sentiment_score":-0.009474425975765501},{"text":"I know it's, like, almost fourteen days, but the status shows it's still in","start":83.06,"end":88.1,"sentiment":"neutral","sentiment_score":-0.06329245546034404}],"sentiment":"neutral","sentiment_score":-0.03343935186664263,"channel":0,"num_words":33,"start":74.455,"end":88.1},{"sentences":[{"text":"Mhmm.","start":87.92,"end":88.42,"sentiment":"neutral","sentiment_score":-0.03473661467432976}],"sentiment":"neutral","sentiment_score":-0.03473661467432976,"channel":1,"num_words":1,"start":87.92,"end":88.42},{"sentences":[{"text":"back order.","start":88.1,"end":88.92,"sentiment":"neutral","sentiment_score":-0.03749200329184532}],"sentiment":"neutral","sentiment_score":-0.03749200329184532,"channel":0,"num_words":2,"start":88.1,"end":88.92},{"sentences":[{"text":"No problem.","start":90.08,"end":90.64,"sentiment":"neutral","sentiment_score":0.030022501945495605},{"text":"What was the order number?","start":90.64,"end":92.340004,"sentiment":"neutral","sentiment_score":0.008507964573800564}],"sentiment":"neutral","sentiment_score":0.014654975251427718,"channel":1,"num_words":7,"start":90.08,"end":92.340004},{"sentences":[{"text":"7649870,","start":93.46,"end":100.555,"sentiment":"neutral","sentiment_score":0.007755645550787449}],"sentiment":"neutral","sentiment_score":0.007755645550787449,"channel":0,"num_words":1,"start":93.46,"end":100.555},{"sentences":[{"text":"Okay.","start":105.649994,"end":106.149994,"sentiment":"neutral","sentiment_score":0.0187776293605566}],"sentiment":"neutral","sentiment_score":0.0187776293605566,"channel":1,"num_words":1,"start":105.649994,"end":106.149994},{"sentences":[{"text":"AA.","start":106.215,"end":106.92,"sentiment":"neutral","sentiment_score":0.017491444945335388}],"sentiment":"neutral","sentiment_score":0.017491444945335388,"channel":0,"num_words":1,"start":106.215,"end":106.92},{"sentences":[{"text":"Okay.","start":108.049995,"end":108.53,"sentiment":"neutral","sentiment_score":0.03901689872145653},{"text":"No problem.","start":108.53,"end":109.25,"sentiment":"neutral","sentiment_score":0.06564639136195183},{"text":"Let me have a look.","start":109.25,"end":110.31,"sentiment":"neutral","sentiment_score":0.0377844013273716},{"text":"Okay.","start":115.56999,"end":115.96999,"sentiment":"neutral","sentiment_score":0.02948584407567978},{"text":"So this one, it does look like this stock has been allocated to this one.","start":115.96999,"end":119.895,"sentiment":"neutral","sentiment_score":-0.0023047957569360734}],"sentiment":"neutral","sentiment_score":0.014756066491827369,"channel":1,"num_words":24,"start":108.049995,"end":119.895},{"sentences":[{"text":"It just hasn't moved I'm just double checking.","start":120.215,"end":123.354996,"sentiment":"neutral","sentiment_score":-0.04961006250232458},{"text":"Yeah.","start":123.655,"end":123.895,"sentiment":"neutral","sentiment_score":0.010335376486182213},{"text":"So the allocate the stock has been allocated.","start":123.895,"end":126.475,"sentiment":"neutral","sentiment_score":0.004823379218578339},{"text":"I will update this order.","start":127.174995,"end":128.61499,"sentiment":"neutral","sentiment_score":0.026536307483911514},{"text":"It was the power box power power dash 13 that we were tracing, wasn't it?","start":128.61499,"end":132.775,"sentiment":"neutral","sentiment_score":0.012958417398234208}],"sentiment":"neutral","sentiment_score":-0.0005648727402896495,"channel":1,"num_words":37,"start":120.215,"end":132.775},{"sentences":[{"text":"The power supply.","start":132.775,"end":133.595,"sentiment":"neutral","sentiment_score":-0.007375616269807021}],"sentiment":"neutral","sentiment_score":-0.007375616269807021,"channel":1,"num_words":3,"start":132.775,"end":133.595},{"sentences":[{"text":"Right.","start":134.64,"end":135.14,"sentiment":"neutral","sentiment_score":0.022791597992181774}],"sentiment":"neutral","sentiment_score":0.022791597992181774,"channel":0,"num_words":1,"start":134.64,"end":135.14},{"sentences":[{"text":"Yeah.","start":135.95,"end":136.45,"sentiment":"neutral","sentiment_score":0.0202738456428051}],"sentiment":"neutral","sentiment_score":0.0202738456428051,"channel":1,"num_words":1,"start":135.95,"end":136.45},{"sentences":[{"text":"So I've seen it, like, delivered or what?","start":136.0,"end":141.7,"sentiment":"neutral","sentiment_score":0.007393629755824804}],"sentiment":"neutral","sentiment_score":0.007393629755824804,"channel":0,"num_words":8,"start":136.0,"end":141.7},{"sentences":[{"text":"Yeah.","start":143.15001,"end":143.47,"sentiment":"neutral","sentiment_score":0.0198204405605793},{"text":"So 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should","start":144.27,"end":146.43001,"sentiment":"neutral","sentiment_score":0.008899302780628204}],"sentiment":"neutral","sentiment_score":0.008899302780628204,"channel":1,"num_words":5,"start":144.27,"end":146.43001},{"sentences":[{"text":"Mhmm.","start":146.415,"end":146.915,"sentiment":"neutral","sentiment_score":0.012005554512143137}],"sentiment":"neutral","sentiment_score":0.012005554512143137,"channel":0,"num_words":1,"start":146.415,"end":146.915},{"sentences":[{"text":"be dispatched this afternoon.","start":146.43001,"end":148.335,"sentiment":"neutral","sentiment_score":0.01691118022426963},{"text":"So I'm just updating the audit so it's in ready for picking because the stock has been allocated.","start":148.63501,"end":154.815,"sentiment":"neutral","sentiment_score":0.06961933709681034},{"text":"So it should be dispatched later today.","start":154.955,"end":156.975,"sentiment":"neutral","sentiment_score":0.09987323731184006}],"sentiment":"neutral","sentiment_score":0.06965191206284638,"channel":1,"num_words":29,"start":146.43001,"end":156.975},{"sentences":[{"text":"Maybe today or tomorrow will be delivered.","start":157.775,"end":159.935,"sentiment":"neutral","sentiment_score":0.05543203119720731},{"text":"Right?","start":159.935,"end":160.32,"sentiment":"neutral","sentiment_score":0.04864528030157089}],"sentiment":"neutral","sentiment_score":0.05458368733525276,"channel":0,"num_words":8,"start":157.775,"end":160.32},{"sentences":[{"text":"It would probably be delivered tomorrow or Wednesday.","start":160.97,"end":163.63,"sentiment":"neutral","sentiment_score":0.040613443590700626}],"sentiment":"neutral","sentiment_score":0.040613443590700626,"channel":1,"num_words":8,"start":160.97,"end":163.63},{"sentences":[{"text":"Okay.","start":165.12001,"end":165.62001,"sentiment":"neutral","sentiment_score":0.07551383972167969},{"text":"Alright.","start":165.76001,"end":166.26001,"sentiment":"neutral","sentiment_score":0.12005768716335297},{"text":"No worries.","start":166.40001,"end":166.96,"sentiment":"neutral","sentiment_score":0.18808381259441376},{"text":"Thank you.","start":166.96,"end":167.70001,"sentiment":"neutral","sentiment_score":0.32155741751194}],"sentiment":"neutral","sentiment_score":0.20247566451629004,"channel":0,"num_words":6,"start":165.12001,"end":167.70001},{"sentences":[{"text":"That's it.","start":168.25,"end":168.73001,"sentiment":"neutral","sentiment_score":0.2648591101169586},{"text":"Thank you.","start":168.73001,"end":169.45001,"sentiment":"positive","sentiment_score":0.3519743084907532},{"text":"Bye.","start":169.45001,"end":169.95001,"sentiment":"neutral","sentiment_score":0.201404869556427}],"sentiment":"neutral","sentiment_score":0.2870143413543701,"channel":1,"num_words":5,"start":168.25,"end":169.95001},{"sentences":[{"text":"Yep.","start":169.6,"end":170.08,"sentiment":"neutral","sentiment_score":0.11872470378875732},{"text":"Bye.","start":170.08,"end":170.58,"sentiment":"neutral","sentiment_score":0.07270509004592896}],"sentiment":"neutral","sentiment_score":0.09571489691734314,"channel":0,"num_words":2,"start":169.6,"end":170.58}]},"summary":{"result":"success","short":"The customer calls Digger Data and is prompted to select different options. They are then connected to an agent named Ralph from Tech Home who is inquiring about a back order. Ralph asks for the order number and discovers that the product has not yet been dispatched due to a lead time of over 14 days. He updates the order and assures the customer that it should be delivered either today or tomorrow."},"intents":{"segments":[{"text":"actually, I ordered a product which was, like, ten days lead time. And I ordered it on July 27. I know it's, like, almost fourteen days, but the status shows it's still in Mhmm. back order.","start_word":123,"end_word":158,"intents":[{"intent":"Update order status","confidence_score":0.4860772}]}]},"sentiments":{"segments":[{"text":"For calling Digger Data. For sales, press 1. For finance, press 2. For returns, press 3. For customer service, press 4. Alternatively, press 0 to hear the options again. Press 1 for hardware sales, 2 for software sales, 3 for presales, or press 0 to go back to the previous menu. Please be on the line, and someone from the hardware sales team will attend to you shortly.","start_word":0,"end_word":67,"sentiment":"neutral","sentiment_score":0.03435937687754631},{"text":"Thank you for calling. You're speaking with Nikaya.","start_word":68,"end_word":75,"sentiment":"positive","sentiment_score":0.401017963886261},{"text":"How can I help you today? Hey, Nikhar. It's Ralph with Tech Home. How are you? Good. How are you? Waiting good. Nikhar, actually, I'm just getting back to you regarding one of my back order. Mhmm. Let Yep. me have him Actually, look at that one. actually, I ordered a product which was, like, ten days lead time. And I ordered it on July 27. I know it's, like, almost fourteen days, but the status shows it's still in Mhmm. back order. No problem. What was the order number? 7649870, Okay. AA. Okay. No problem. Let me have a look. Okay. So this one, it does look like this stock has been allocated to this one. It just hasn't moved I'm just double checking. Yeah. So the allocate the stock has been allocated. I will update this order. It was the power box power power dash 13 that we were tracing, wasn't it? The power supply. Right. Yeah. So I've seen it, like, delivered or what? Yeah. So this How stock soon? only so the order should Mhmm. be dispatched this afternoon. So I'm just updating the audit so it's in ready for picking because the stock has been allocated. So it should be dispatched later today. Maybe today or tomorrow will be delivered. Right? It would probably be delivered tomorrow or Wednesday. Okay. Alright. No worries. Thank you. That's it.","start_word":76,"end_word":307,"sentiment":"neutral","sentiment_score":0.03872203081846237},{"text":"Thank you.","start_word":308,"end_word":309,"sentiment":"positive","sentiment_score":0.3492705523967743},{"text":"Bye. Yep. Bye.","start_word":310,"end_word":312,"sentiment":"neutral","sentiment_score":0.1391661912202835}],"average":{"sentiment":"neutral","sentiment_score":0.05304789961430065}}}}