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I can't take you short at the moment. You just want to leave a message?","paragraphs":[{"sentences":[{"text":"Yeah.","start":4.16,"end":4.4,"sentiment":"neutral","sentiment_score":-0.02365753799676895},{"text":"I can't take you short at the moment.","start":4.4,"end":6.02,"sentiment":"neutral","sentiment_score":-0.21076463721692562},{"text":"You just want to leave a message?","start":6.08,"end":7.7799997,"sentiment":"neutral","sentiment_score":-0.08112308010458946}],"sentiment":"neutral","sentiment_score":-0.14235226227901876,"num_words":16,"start":4.16,"end":7.7799997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Yeah. I can't take you short at the moment. You just want to leave a message?\n\nChannel 0: Hello. Good morning. Who's this? Ken Taylor? This is Amira from Glitter Cleanforce.\n\nYou made an inquiry through our website, and I've already sent your final call to your email. So I just wanted to give you a quick call and see when you'd like to have the bird proofing mesh done. We actually have availability tomorrow to Monday, and we can come out and check your area. So, also, please have a look at the email I sent you, and everything looks good. You can click active code and enter your address there as well.\n\nThank you, and have a great day.","paragraphs":[{"sentences":[{"text":"Yeah.","start":4.16,"end":4.4,"sentiment":"neutral","sentiment_score":-0.02365753799676895},{"text":"I can't take you short at the moment.","start":4.4,"end":6.02,"sentiment":"neutral","sentiment_score":-0.21076463721692562},{"text":"You just want to leave a message?","start":6.08,"end":7.7799997,"sentiment":"neutral","sentiment_score":-0.08112308010458946}],"sentiment":"neutral","sentiment_score":-0.14235226227901876,"channel":1,"num_words":16,"start":4.16,"end":7.7799997},{"sentences":[{"text":"Hello.","start":12.32,"end":12.82,"sentiment":"neutral","sentiment_score":0.09355036914348602},{"text":"Good morning.","start":12.96,"end":13.78,"sentiment":"neutral","sentiment_score":0.23977726697921753},{"text":"Who's this?","start":14.799999,"end":15.54,"sentiment":"neutral","sentiment_score":0.116800207644701},{"text":"Ken Taylor?","start":15.915,"end":16.655,"sentiment":"neutral","sentiment_score":0.04466749355196953},{"text":"This is Amira from Glitter Cleanforce.","start":17.675,"end":19.695,"sentiment":"neutral","sentiment_score":0.15219289312760034}],"sentiment":"neutral","sentiment_score":0.13916905109698957,"channel":0,"num_words":13,"start":12.32,"end":19.695},{"sentences":[{"text":"You made an inquiry through our website, and I've already sent your final call to your email.","start":20.315,"end":26.095001,"sentiment":"neutral","sentiment_score":0.20411222296602585},{"text":"So I just wanted to give you a quick call and see when you'd like to have the bird proofing mesh done.","start":26.395,"end":31.79,"sentiment":"neutral","sentiment_score":0.23106420175595718},{"text":"We actually have availability tomorrow to Monday, and we can come out and check your area.","start":32.25,"end":39.55,"sentiment":"neutral","sentiment_score":0.2671382538974285},{"text":"So, also, please have a look at the email I sent you, and everything looks good.","start":40.49,"end":46.255,"sentiment":"positive","sentiment_score":0.4261077204719186},{"text":"You can click active code and enter your address there as well.","start":46.255,"end":49.475,"sentiment":"neutral","sentiment_score":0.250625841319561}],"sentiment":"neutral","sentiment_score":0.27292489053973235,"channel":0,"num_words":83,"start":20.315,"end":49.475},{"sentences":[{"text":"Thank you, and have a great day.","start":49.934998,"end":53.075,"sentiment":"positive","sentiment_score":0.7346812401499067}],"sentiment":"positive","sentiment_score":0.7346812401499067,"channel":0,"num_words":7,"start":49.934998,"end":53.075}]},"summary":{"result":"success","short":"A representative from Glitter Cleanforce called a customer who had made an inquiry on their website. The representative informed the customer that they have availability for bird proofing and that they can come out to check their area the next day. The representative also sent an email with instructions for the customer to enter their address and thanked them for their inquiry."},"intents":{"segments":[{"text":"I can't take you short at the moment. You just want to leave a message? Hello.","start_word":1,"end_word":16,"intents":[{"intent":"Leave message","confidence_score":0.29200402}]},{"text":"So I just wanted to give you a quick call and see when you'd like to have the bird proofing mesh done. We actually have availability tomorrow to Monday, and we can come out and check your area. So, also, please have a look at the email I sent you, and everything looks good. You can click active code and enter your address there as well. Thank you, and have a great day.","start_word":46,"end_word":118,"intents":[{"intent":"Provide call and information","confidence_score":0.00022535904}]},{"text":"We actually have availability tomorrow to Monday, and we can come out and check your area.","start_word":68,"end_word":83,"intents":[{"intent":"Assess availability","confidence_score":0.00008811042}]},{"text":"You can click active code and enter your address there as well.","start_word":100,"end_word":111,"intents":[{"intent":"Enter address","confidence_score":0.0018911565}]}]},"sentiments":{"segments":[{"text":"Yeah. I can't take you short at the moment. You just want to leave a message? Hello. Good morning. Who's this? Ken Taylor? This is Amira from Glitter Cleanforce. You made an inquiry through our website, and I've already sent your final call to your email. So I just wanted to give you a quick call and see when you'd like to have the bird proofing mesh done. We actually have availability tomorrow to Monday, and we can come out and check your area.","start_word":0,"end_word":83,"sentiment":"neutral","sentiment_score":0.1406503468751907},{"text":"So, also, please have a look at the email I sent you, and everything looks good.","start_word":84,"end_word":99,"sentiment":"positive","sentiment_score":0.41694125533103943},{"text":"You can click active code and enter your address there as well.","start_word":100,"end_word":111,"sentiment":"neutral","sentiment_score":0.25190767645835876},{"text":"Thank you, and have a great day.","start_word":112,"end_word":118,"sentiment":"positive","sentiment_score":0.7731558680534363}],"average":{"sentiment":"neutral","sentiment_score":0.2271058149398512}}}}