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If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.88,"sentiment":"neutral","sentiment_score":0.02358751930296421},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.88,"end":5.38,"sentiment":"neutral","sentiment_score":0.010072938370285556},{"text":"Thanks.","start":14.719999,"end":15.219999,"sentiment":"neutral","sentiment_score":0.29691797494888306},{"text":"Please stay on the line.","start":15.724999,"end":17.345,"sentiment":"neutral","sentiment_score":0.027709615975618364},{"text":"I'm sorry.","start":38.8,"end":39.6,"sentiment":"neutral","sentiment_score":-0.16558347642421722}],"sentiment":"neutral","sentiment_score":0.01156214540824294,"num_words":25,"start":0.39999998,"end":39.6},{"sentences":[{"text":"This person is not available.","start":39.6,"end":41.14,"sentiment":"neutral","sentiment_score":-0.2363513708114624},{"text":"If you would like to leave an additional message, please reply after the tone.","start":41.6,"end":45.565,"sentiment":"neutral","sentiment_score":-0.11130000863756452}],"sentiment":"neutral","sentiment_score":-0.14420826184122185,"num_words":19,"start":39.6,"end":45.565}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Hello, Ahmed. My name is Miranda. I'm calling from Airtel.\n\nChannel 1: Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.\n\nChannel 0: Hello, Ahmed. My name is Mary, and I'm calling from Airtel account department. I'm just calling today regarding a quick update for your payments as we attempt to process the payment. However, it got declined. To ensure your service continues running smoothly without any interruption, please give us a callback at your earliest convenience at 0391218113, and we'll be more than happy to assist.\n\nThank you, and have a great day.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.88,"sentiment":"neutral","sentiment_score":0.02358751930296421},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.88,"end":5.38,"sentiment":"neutral","sentiment_score":0.010072938370285556}],"sentiment":"neutral","sentiment_score":0.010867913719266653,"channel":1,"num_words":17,"start":0.39999998,"end":5.38},{"sentences":[{"text":"Hello, Ahmed.","start":6.3999996,"end":7.2,"sentiment":"neutral","sentiment_score":0.061744432896375656},{"text":"My name is Miranda.","start":7.2,"end":8.16,"sentiment":"neutral","sentiment_score":0.06760349776595831},{"text":"I'm calling from Airtel.","start":8.16,"end":9.46,"sentiment":"neutral","sentiment_score":0.06834209896624088}],"sentiment":"neutral","sentiment_score":0.06672712527215481,"channel":0,"num_words":10,"start":6.3999996,"end":9.46},{"sentences":[{"text":"Thanks.","start":14.719999,"end":15.219999,"sentiment":"neutral","sentiment_score":0.29691797494888306},{"text":"Please stay on the line.","start":15.724999,"end":17.345,"sentiment":"neutral","sentiment_score":0.027709615975618364},{"text":"I'm sorry.","start":38.8,"end":39.6,"sentiment":"neutral","sentiment_score":-0.16558347642421722},{"text":"This person is not available.","start":39.6,"end":41.14,"sentiment":"neutral","sentiment_score":-0.2363513708114624},{"text":"If you would like to leave an additional message, please reply after the tone.","start":41.6,"end":45.565,"sentiment":"neutral","sentiment_score":-0.11130000863756452}],"sentiment":"neutral","sentiment_score":-0.09761695825943241,"channel":1,"num_words":27,"start":14.719999,"end":45.565},{"sentences":[{"text":"Hello, Ahmed.","start":47.235,"end":47.954998,"sentiment":"neutral","sentiment_score":0.02487002592533827},{"text":"My name is Mary, and I'm calling from Airtel account department.","start":47.954998,"end":51.254997,"sentiment":"neutral","sentiment_score":0.07121697881005028},{"text":"I'm just calling today regarding a quick update for your payments as we attempt to process the payment.","start":51.394997,"end":56.76,"sentiment":"neutral","sentiment_score":0.06743071124785477},{"text":"However, it got declined.","start":56.76,"end":58.699997,"sentiment":"neutral","sentiment_score":-0.31800727918744087},{"text":"To ensure your service continues running smoothly without any interruption, please give us a callback at your earliest convenience at 0391218113, and we'll be more than happy to assist.","start":58.76,"end":72.994995,"sentiment":"neutral","sentiment_score":0.2653295302699352}],"sentiment":"neutral","sentiment_score":0.1323344825359527,"channel":0,"num_words":64,"start":47.235,"end":72.994995},{"sentences":[{"text":"Thank you, and have a great day.","start":72.994995,"end":74.534996,"sentiment":"positive","sentiment_score":0.7062084334237235}],"sentiment":"positive","sentiment_score":0.7062084334237235,"channel":0,"num_words":7,"start":72.994995,"end":74.534996}]},"summary":{"result":"success","short":"The representative from Airtel, named Miranda, calls Ahmed to ask for a callback regarding a declined payment. Miranda leaves a message for Ahmed to call back to ensure his service is running smoothly and to avoid any interruption. Miranda provides a phone number for Ahmed to call and assures him that they will be more than happy to assist."},"intents":{"segments":[{"text":"Hello, Ahmed. My name is Mary, and I'm calling from Airtel account department. I'm just calling today regarding a quick update for your payments as we attempt to process the payment. However, it got declined. To ensure your service continues running smoothly without any interruption, please give us a callback at your earliest convenience at 0391218113, and we'll be more than happy to assist. Thank you, and have a great day.","start_word":54,"end_word":124,"intents":[{"intent":"Update payments","confidence_score":0.11505975}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Hello, Ahmed. My name is Miranda. I'm calling from Airtel. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone. Hello, Ahmed. My name is Mary, and I'm calling from Airtel account department. I'm just calling today regarding a quick update for your payments as we attempt to process the payment. However, it got declined. To ensure your service continues running smoothly without any interruption, please give us a callback at your earliest convenience at 0391218113, and we'll be more than happy to assist.","start_word":0,"end_word":117,"sentiment":"neutral","sentiment_score":0.05868067592382431},{"text":"Thank you, and have a great day.","start_word":118,"end_word":124,"sentiment":"positive","sentiment_score":0.745831310749054}],"average":{"sentiment":"neutral","sentiment_score":0.09817210011098576}}}}