{"metadata":{"transaction_key":"deprecated","request_id":"114db823-e53c-4094-9400-97f58fbcc837","sha256":"5de6634f2a57bda0520c2b565a174cb57e96bc2c61548e78082cb28a6bf01153","created":"2026-03-29T23:27:22.385Z","duration":431.71194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1513,"output_tokens":80},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1681,"output_tokens":1685},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1681,"output_tokens":40}},"results":{"channels":[{"alternatives":[{"transcript":"Good morning. ICU Financial. This is Dana. I'm good. Thanks. How are you? Yes. Okay. Yes. Yeah. Absolutely. Can I start by describing your details there? And I'll just identify you, and then we can definitely help you with that. Yep. Yep. Beautiful. And I'll describe your name. Is that a l I c I a? Beautiful. Excellent. And just to the security there with you, we are discussing your personal information. I'll just get you to confirm your address and date of birth I should have on file. Yep. Lovely. Not a problem at all. I'm just waiting for hub twenty four to load. It won't be a second there, Alicia. Okay. Perfect. So I've got everything here in front of me. How can I help you? What sort of questions did you have? Yes. That'll just be hub 24 super in accumulation. Yep. Yeah. That's correct. So it's noted as Oakview Financial, and that'll be the adviser. Yeah. You yeah. Does Oakview Financial's fine for both of those sections? Yeah. Yep. Have you made any non concessional or after tax contributions into your super within this financial year at all? It's employer. Yes. Perfect. So the question might be asking you, are you claiming any tax deduction or a notice of intent for any personal tax deductions? You can just take note of that section there. If you could cc us into it, that would be fantastic. That way, we can liaise with Hub twenty four and assist you with it. Just because if Hub haven't yet received the request, we they may email and there can be a bit of a delay in the the ACO notifying you to when Hub received that request. So if you can just cc in Oakview Financial, do you have an email for us at all? Or Perfect. Yeah. If you can just cc us into that email there, it'll go to Hub. It'll also come to us so we can certainly help. And one of our team will be able to help liaise with Hub twenty four and make sure that's all sorted for you. Okay? Nope. That's correct. Yeah. Yep. Yes. Yep. Okay. Not a problem. What I can do is I can let our team know that we need to have those sell downs completed because we actually have to sell down the investments to be able to have the funds released. So I can let our investment committee know we need those funds sold down as quickly as possible. They can do a sell down in the most effective way to make it as fast for you, but we can also contact Hubs. So because we are releasing less than 80% of your balance, Hub twenty four should be able to release those funds nice and quick. So I'll let the team know it's very time sensitive because of how long between now to your surgery, but also that we need them, you know, paid out as quickly as possible because of the time of year that we're at. And I'll make sure someone does that for you, and I'll make sure someone does contact you to kinda give you some time frames once that sell down is being processed. Okay? Yeah. Absolutely. Yes. Yeah. Yeah. No. There is, yeah, there is definitely a little bit of cash component in here, but we don't hold a lot of cash. So because you're in accumulation, most of your money is invested, and we just hold the minimum required cash component. So you've currently got cash sitting here of about $4,856.57, and available from that is about $310. So the difference between your cash component and your available is the minimum Hub has to hold. But as I said, I can get the team to sell down the investment committee to sell down those investments in the quickest way possible, which means that they'll avoid anything that takes a really long time to sell, and we can always rebalance that down the track again for you. Okay? Yeah. Absolutely. Yep. Yeah. We'll definitely book you in for a bit more of a catch up and do an annual review, have a look at what your goals are, how your life is changing, and maybe look at providing some advice to help you along. Okay? Beautiful. Thank you so much, Alicia. I'll let them know that's coming through. Thank you. No problem. See you later. 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morning. ICU Financial. This is Dana. I'm good. Thanks.\n\nHow are you? Yes. Okay. Yes. Yeah.\n\nAbsolutely. Can I start by describing your details there? And I'll just identify you, and then we can definitely help you with that. Yep. Yep.\n\nBeautiful. And I'll describe your name. Is that a l I c I a? Beautiful. Excellent.\n\nAnd just to the security there with you, we are discussing your personal information. I'll just get you to confirm your address and date of birth I should have on file. Yep. Lovely. Not a problem at all.\n\nI'm just waiting for hub twenty four to load. It won't be a second there, Alicia. Okay. Perfect. So I've got everything here in front of me.\n\nHow can I help you? What sort of questions did you have? Yes. That'll just be hub 24 super in accumulation. Yep.\n\nYeah. That's correct. So it's noted as Oakview Financial, and that'll be the adviser. Yeah. You yeah.\n\nDoes Oakview Financial's fine for both of those sections? Yeah. Yep. Have you made any non concessional or after tax contributions into your super within this financial year at all? It's employer.\n\nYes. Perfect. So the question might be asking you, are you claiming any tax deduction or a notice of intent for any personal tax deductions? You can just take note of that section there. If you could cc us into it, that would be fantastic.\n\nThat way, we can liaise with Hub twenty four and assist you with it. Just because if Hub haven't yet received the request, we they may email and there can be a bit of a delay in the the ACO notifying you to when Hub received that request. So if you can just cc in Oakview Financial, do you have an email for us at all? Or Perfect. Yeah.\n\nIf you can just cc us into that email there, it'll go to Hub. It'll also come to us so we can certainly help. And one of our team will be able to help liaise with Hub twenty four and make sure that's all sorted for you. Okay? Nope.\n\nThat's correct. Yeah. Yep. Yes. Yep.\n\nOkay. Not a problem. What I can do is I can let our team know that we need to have those sell downs completed because we actually have to sell down the investments to be able to have the funds released. So I can let our investment committee know we need those funds sold down as quickly as possible. They can do a sell down in the most effective way to make it as fast for you, but we can also contact Hubs.\n\nSo because we are releasing less than 80% of your balance, Hub twenty four should be able to release those funds nice and quick. So I'll let the team know it's very time sensitive because of how long between now to your surgery, but also that we need them, you know, paid out as quickly as possible because of the time of year that we're at. And I'll make sure someone does that for you, and I'll make sure someone does contact you to kinda give you some time frames once that sell down is being processed. Okay? Yeah.\n\nAbsolutely. Yes. Yeah. Yeah. No.\n\nThere is, yeah, there is definitely a little bit of cash component in here, but we don't hold a lot of cash. So because you're in accumulation, most of your money is invested, and we just hold the minimum required cash component. So you've currently got cash sitting here of about $4,856.57, and available from that is about $310. So the difference between your cash component and your available is the minimum Hub has to hold. But as I said, I can get the team to sell down the investment committee to sell down those investments in the quickest way possible, which means that they'll avoid anything that takes a really long time to sell, and we can always rebalance that down the track again for you.\n\nOkay? Yeah. Absolutely. Yep. Yeah.\n\nWe'll definitely book you in for a bit more of a catch up and do an annual review, have a look at what your goals are, how your life is changing, and maybe look at providing some advice to help you along. Okay? Beautiful. Thank you so much, Alicia. I'll let them know that's coming through.\n\nThank you. No problem. See you later. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":1.28,"end":1.8399999,"sentiment":"positive","sentiment_score":0.3932974189519882},{"text":"ICU Financial.","start":1.8399999,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.23032331466674805},{"text":"This is Dana.","start":2.6399999,"end":3.54,"sentiment":"neutral","sentiment_score":0.1478631248076757},{"text":"I'm good.","start":6.3999996,"end":6.96,"sentiment":"positive","sentiment_score":0.6170137524604797},{"text":"Thanks.","start":6.96,"end":7.2,"sentiment":"positive","sentiment_score":0.6345961093902588}],"sentiment":"positive","sentiment_score":0.3559454455971718,"num_words":10,"start":1.28,"end":7.2},{"sentences":[{"text":"How are you?","start":7.2,"end":8.1,"sentiment":"positive","sentiment_score":0.34370238582293194},{"text":"Yes.","start":17.695,"end":18.195,"sentiment":"neutral","sentiment_score":0.2078368067741394},{"text":"Okay.","start":29.07,"end":29.57,"sentiment":"neutral","sentiment_score":0.0846879854798317},{"text":"Yes.","start":41.964996,"end":42.464996,"sentiment":"neutral","sentiment_score":0.055450789630413055},{"text":"Yeah.","start":51.100002,"end":51.5,"sentiment":"neutral","sentiment_score":0.128863126039505}],"sentiment":"neutral","sentiment_score":0.2154208379132407,"num_words":7,"start":7.2,"end":51.5},{"sentences":[{"text":"Absolutely.","start":51.5,"end":52.0,"sentiment":"neutral","sentiment_score":0.22362220287323},{"text":"Can I start by describing your details there?","start":52.300003,"end":54.22,"sentiment":"neutral","sentiment_score":0.12602589186280966},{"text":"And I'll just identify you, and then we can definitely help you with that.","start":54.22,"end":57.280003,"sentiment":"neutral","sentiment_score":0.2760354301759175},{"text":"Yep.","start":61.435,"end":61.935,"sentiment":"neutral","sentiment_score":0.031610243022441864},{"text":"Yep.","start":63.995,"end":64.494995,"sentiment":"neutral","sentiment_score":0.025859355926513672}],"sentiment":"neutral","sentiment_score":0.2061517983675003,"num_words":25,"start":51.5,"end":64.494995},{"sentences":[{"text":"Beautiful.","start":67.035,"end":67.535,"sentiment":"positive","sentiment_score":0.3882189095020294},{"text":"And I'll describe your name.","start":67.595,"end":69.055,"sentiment":"neutral","sentiment_score":0.12168048471212387},{"text":"Is that a l I c I a?","start":72.729996,"end":74.909996,"sentiment":"neutral","sentiment_score":0.04854682553559542},{"text":"Beautiful.","start":76.49,"end":76.99,"sentiment":"positive","sentiment_score":0.4538869857788086},{"text":"Excellent.","start":77.85,"end":78.35,"sentiment":"positive","sentiment_score":0.4335295557975769}],"sentiment":"neutral","sentiment_score":0.14202577993273735,"num_words":16,"start":67.035,"end":78.35},{"sentences":[{"text":"And just to the security there with you, we are discussing your personal information.","start":78.57,"end":81.60999,"sentiment":"neutral","sentiment_score":0.11824178323149681},{"text":"I'll just get you to confirm your address and date of birth I should have on file.","start":81.60999,"end":85.229996,"sentiment":"neutral","sentiment_score":0.08874331852969002},{"text":"Yep.","start":93.954994,"end":94.454994,"sentiment":"neutral","sentiment_score":0.17374669015407562},{"text":"Lovely.","start":94.835,"end":95.335,"sentiment":"positive","sentiment_score":0.4679733216762543},{"text":"Not a problem at all.","start":95.634995,"end":96.674995,"sentiment":"positive","sentiment_score":0.3563186049461365}],"sentiment":"neutral","sentiment_score":0.14703511623175522,"num_words":38,"start":78.57,"end":96.674995},{"sentences":[{"text":"I'm just waiting for hub twenty four to load.","start":96.674995,"end":98.515,"sentiment":"neutral","sentiment_score":0.20603723492887285},{"text":"It won't be a second there, Alicia.","start":98.515,"end":100.134995,"sentiment":"neutral","sentiment_score":0.1739899984427861},{"text":"Okay.","start":101.56,"end":102.06,"sentiment":"positive","sentiment_score":0.3356889486312866},{"text":"Perfect.","start":104.2,"end":104.68,"sentiment":"positive","sentiment_score":0.564450740814209},{"text":"So I've got everything here in front of me.","start":104.68,"end":106.36,"sentiment":"positive","sentiment_score":0.44009631209903294}],"sentiment":"neutral","sentiment_score":0.29382487414059816,"num_words":27,"start":96.674995,"end":106.36},{"sentences":[{"text":"How can I help you?","start":106.36,"end":107.08,"sentiment":"neutral","sentiment_score":0.2688498318195343},{"text":"What sort of questions did you have?","start":107.08,"end":108.7,"sentiment":"neutral","sentiment_score":0.039070043712854385},{"text":"Yes.","start":115.015,"end":115.515,"sentiment":"neutral","sentiment_score":-0.0016484104562550783},{"text":"That'll just be hub 24 super in 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employer.","start":175.525,"end":176.325,"sentiment":"neutral","sentiment_score":0.09969739243388176}],"sentiment":"neutral","sentiment_score":0.06415662192739546,"num_words":32,"start":148.875,"end":176.325},{"sentences":[{"text":"Yes.","start":176.325,"end":176.565,"sentiment":"neutral","sentiment_score":0.17370614409446716},{"text":"Perfect.","start":176.565,"end":176.965,"sentiment":"positive","sentiment_score":0.5751070380210876},{"text":"So the question might be asking you, are you claiming any tax deduction or a notice of intent for any personal tax deductions?","start":176.965,"end":184.05,"sentiment":"neutral","sentiment_score":0.060625923230596214},{"text":"You can just take note of that section there.","start":184.05,"end":186.15001,"sentiment":"neutral","sentiment_score":0.04601387803753217},{"text":"If you could cc us into it, that would be fantastic.","start":196.30501,"end":199.205,"sentiment":"positive","sentiment_score":0.36119565096768463}],"sentiment":"neutral","sentiment_score":0.14512192176447974,"num_words":45,"start":176.325,"end":199.205},{"sentences":[{"text":"That way, we can liaise with Hub twenty four and assist you with it.","start":199.265,"end":202.645,"sentiment":"neutral","sentiment_score":0.3202889433928898},{"text":"Just because if Hub haven't yet received the request, we they may email and there can be a bit of a delay in the the ACO notifying you to when Hub received that request.","start":202.705,"end":215.06999,"sentiment":"neutral","sentiment_score":-0.16532631229390116},{"text":"So if you can just cc in Oakview Financial, do you have an email for us at all?","start":215.06999,"end":221.23,"sentiment":"neutral","sentiment_score":-0.0029873339873221186},{"text":"Or Perfect.","start":221.23,"end":239.95999,"sentiment":"neutral","sentiment_score":0.22336447052657604},{"text":"Yeah.","start":240.01999,"end":240.18,"sentiment":"neutral","sentiment_score":0.05973418802022934}],"sentiment":"neutral","sentiment_score":-0.009918236133197079,"num_words":69,"start":199.265,"end":240.18},{"sentences":[{"text":"If you can just cc us into that email there, it'll go to Hub.","start":240.18,"end":243.37999,"sentiment":"neutral","sentiment_score":0.19590590734566962},{"text":"It'll also come to us so we can certainly help.","start":243.37999,"end":245.7,"sentiment":"positive","sentiment_score":0.45987309217453004},{"text":"And one of our team will be able to help liaise with Hub twenty four and make sure that's all sorted for 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the investments to be able to have the funds released.","start":294.05,"end":302.285,"sentiment":"neutral","sentiment_score":0.13864034233061043},{"text":"So I can let our investment committee know we need those funds sold down as quickly as possible.","start":302.285,"end":307.585,"sentiment":"neutral","sentiment_score":0.1497897112535106},{"text":"They can do a sell down in the most effective way to make it as fast for you, but we can also contact Hubs.","start":308.28497,"end":313.7,"sentiment":"neutral","sentiment_score":0.25290006895860034}],"sentiment":"neutral","sentiment_score":0.1748282753200416,"num_words":83,"start":293.00998,"end":313.7},{"sentences":[{"text":"So because we are releasing less than 80% of your balance, Hub twenty four should be able to release those funds nice and quick.","start":313.7,"end":320.58002,"sentiment":"positive","sentiment_score":0.41170988976955414},{"text":"So I'll let the team know it's very time sensitive because of how long between now to 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is, yeah, there is definitely a little bit of cash component in here, but we don't hold a lot of cash.","start":358.185,"end":363.96,"sentiment":"neutral","sentiment_score":-0.027828489980575712},{"text":"So because you're in accumulation, most of your money is invested, and we just hold the minimum required cash component.","start":363.96,"end":370.3,"sentiment":"neutral","sentiment_score":0.004316890821792185},{"text":"So you've currently got cash sitting here of about $4,856.57, and available from that is about $310.","start":370.44,"end":380.61502,"sentiment":"neutral","sentiment_score":0.006475478492896347},{"text":"So the difference between your cash component and your available is the minimum Hub has to hold.","start":380.61502,"end":385.435,"sentiment":"neutral","sentiment_score":-0.04333885079797577},{"text":"But as I said, I can get the team to sell down the investment committee to sell down those investments in the quickest way possible, which means that they'll avoid 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problem.","start":429.25998,"end":429.9,"sentiment":"positive","sentiment_score":0.4699999690055847},{"text":"See you later.","start":429.9,"end":430.53998,"sentiment":"positive","sentiment_score":0.5008687476317087},{"text":"Bye.","start":430.53998,"end":431.03998,"sentiment":"neutral","sentiment_score":-0.08863607794046402}],"sentiment":"positive","sentiment_score":0.49969188775867224,"num_words":8,"start":426.69998,"end":431.03998}]}}]},{"alternatives":[{"transcript":"Oh, hello. How are you today? Yeah. Very good. I have a account with half twenty four, and you guys are my advisers. I have received notification from the ATO of an approval of fairly release. It's super under compassionate release. I've just called Hot twenty four. They said they haven't been notified by email directly from the ATO yet, but I'm just getting my paperwork ready to scan off to them and send off to them. I was just wondering if I could ask you a few questions about my account and a couple of things that I have to put on the form. Yeah. Cool. My account number is 242 147 98. Alicia Patello. Correct. So it's 379 Hammers Crescent, Shaler Park, Queensland 4128, and I'm born on the 02/19/1976. So there's on the so I printed off the early release form. Now it says in section two, I've gotta put on section one, I've gotta put my product name, which I'm not sure what my product name is. And okay. And in section two, it says adviser's name, which I'm assuming is HP Financial. And we'll do and then the next question says underneath says adviser, and then it says dealer group and practice name. Do I just put that for you again? Do I just duplicate that? Yeah. Okay. Section four is about the personal tax deduction notice. Just wanna know which one I picked. No. Just my just these bathhouse just tied in today, that thing. Yes. Okay. Excellent. Okay. Now do I need to email you guys this as well or just half twenty four? Okay. Let me just have a look. I was on Yeah. So when I rang and checked, there was gonna be no problem releasing those funds. Yeah. So, hopefully, I'm just my surgery is booked for next Wednesday, but I'm just really aware that Easter the first public holiday for Easter hits is Friday. So if I can email these across to you guys today, and then I can also send the original paperwork in Express Post. I'm hoping to get some money, like, this week so that so I have to pay the hospital and the anesthetist. That's all. Yeah. That that'd be great. Thanks very much because it's getting really it's getting stressful because the ATO took so long. Yeah. Yeah. Okay. Awesome. Well, I didn't I didn't think that all of my I didn't think that the entire van of my was actually in shares, so I thought there was some available when I spoke to someone the other day. Yeah. Yes. Yeah. Yeah. That'd be perfect. I'll I'll definitely look at rebalancing everything after I take that money, and I've got four weeks off after surgery, so I'll have time to organize that with you guys. That'd be great. Alright. I'll get on to that right now. Thanks for your help. 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hello. How are you today? Yeah. Very good. I have a account with half twenty four, and you guys are my advisers.\n\nI have received notification from the ATO of an approval of fairly release. It's super under compassionate release. I've just called Hot twenty four. They said they haven't been notified by email directly from the ATO yet, but I'm just getting my paperwork ready to scan off to them and send off to them. I was just wondering if I could ask you a few questions about my account and a couple of things that I have to put on the form.\n\nYeah. Cool. My account number is 242 147 98. Alicia Patello. Correct.\n\nSo it's 379 Hammers Crescent, Shaler Park, Queensland 4128, and I'm born on the 02/19/1976. So there's on the so I printed off the early release form. Now it says in section two, I've gotta put on section one, I've gotta put my product name, which I'm not sure what my product name is. And okay. And in section two, it says adviser's name, which I'm assuming is HP Financial.\n\nAnd we'll do and then the next question says underneath says adviser, and then it says dealer group and practice name. Do I just put that for you again? Do I just duplicate that? Yeah. Okay.\n\nSection four is about the personal tax deduction notice. Just wanna know which one I picked. No. Just my just these bathhouse just tied in today, that thing. Yes.\n\nOkay. Excellent. Okay. Now do I need to email you guys this as well or just half twenty four? Okay.\n\nLet me just have a look. I was on Yeah. So when I rang and checked, there was gonna be no problem releasing those funds. Yeah. So, hopefully, I'm just my surgery is booked for next Wednesday, but I'm just really aware that Easter the first public holiday for Easter hits is Friday.\n\nSo if I can email these across to you guys today, and then I can also send the original paperwork in Express Post. I'm hoping to get some money, like, this week so that so I have to pay the hospital and the anesthetist. That's all. Yeah. That that'd be great.\n\nThanks very much because it's getting really it's getting stressful because the ATO took so long. Yeah. Yeah. Okay. Awesome.\n\nWell, I didn't I didn't think that all of my I didn't think that the entire van of my was actually in shares, so I thought there was some available when I spoke to someone the other day. Yeah. Yes. Yeah. Yeah.\n\nThat'd be perfect. I'll I'll definitely look at rebalancing everything after I take that money, and I've got four weeks off after surgery, so I'll have time to organize that with you guys. That'd be great. Alright. I'll get on to that right now.\n\nThanks for your help. Bye.","paragraphs":[{"sentences":[{"text":"Oh, hello.","start":4.4,"end":5.04,"sentiment":"neutral","sentiment_score":0.2985411733388901},{"text":"How are you today?","start":5.04,"end":6.02,"sentiment":"positive","sentiment_score":0.35970718413591385},{"text":"Yeah.","start":8.4,"end":8.8,"sentiment":"positive","sentiment_score":0.37320268154144287},{"text":"Very good.","start":8.8,"end":9.62,"sentiment":"positive","sentiment_score":0.649762362241745},{"text":"I have a account with half twenty four, and you guys are my advisers.","start":10.8,"end":16.935,"sentiment":"neutral","sentiment_score":0.18728942104748317}],"sentiment":"neutral","sentiment_score":0.27524740799613623,"num_words":23,"start":4.4,"end":16.935},{"sentences":[{"text":"I have received notification from the ATO of an approval of fairly release.","start":19.235,"end":26.195,"sentiment":"neutral","sentiment_score":0.14293048530817032},{"text":"It's super under compassionate 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then it says dealer group and practice name.","start":140.01001,"end":145.45001,"sentiment":"neutral","sentiment_score":0.041248912789991925},{"text":"Do I just put that for you again?","start":145.45001,"end":146.81001,"sentiment":"neutral","sentiment_score":0.04002992622554302},{"text":"Do I just duplicate that?","start":146.81001,"end":148.43001,"sentiment":"neutral","sentiment_score":0.010622464120388031},{"text":"Yeah.","start":148.73001,"end":149.23001,"sentiment":"neutral","sentiment_score":0.0953872725367546},{"text":"Okay.","start":153.41501,"end":153.91501,"sentiment":"neutral","sentiment_score":0.07320879399776459}],"sentiment":"neutral","sentiment_score":0.039115971264739834,"num_words":36,"start":140.01001,"end":153.91501},{"sentences":[{"text":"Section four is about the personal tax deduction notice.","start":153.975,"end":157.91501,"sentiment":"neutral","sentiment_score":0.05287199612292978},{"text":"Just wanna know which one I 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four?","start":189.005,"end":195.985,"sentiment":"neutral","sentiment_score":0.08071828680112958},{"text":"Okay.","start":209.55,"end":210.05,"sentiment":"neutral","sentiment_score":-0.06177898496389389}],"sentiment":"neutral","sentiment_score":0.1142493300139904,"num_words":20,"start":186.685,"end":210.05},{"sentences":[{"text":"Let me just have a look.","start":222.455,"end":223.575,"sentiment":"neutral","sentiment_score":0.060909466817975044},{"text":"I was on Yeah.","start":223.575,"end":251.55501,"sentiment":"neutral","sentiment_score":0.16350677609443665},{"text":"So when I rang and checked, there was gonna be no problem releasing those funds.","start":251.55501,"end":256.055,"sentiment":"neutral","sentiment_score":0.18809121350447336},{"text":"Yeah.","start":258.97,"end":259.21,"sentiment":"neutral","sentiment_score":0.13320422172546387},{"text":"So, hopefully, I'm just my surgery is booked for next Wednesday, but I'm just really aware that Easter the first public holiday for Easter hits is Friday.","start":259.21,"end":270.51,"sentiment":"neutral","sentiment_score":0.03048964486353927}],"sentiment":"neutral","sentiment_score":0.09051465548856079,"num_words":53,"start":222.455,"end":270.51},{"sentences":[{"text":"So if I can email these across to you guys today, and then I can also send the original paperwork in Express Post.","start":271.29,"end":283.905,"sentiment":"neutral","sentiment_score":0.16953718143960703},{"text":"I'm hoping to get some money, like, this week so that so I have to pay the hospital and the anesthetist.","start":285.39,"end":291.57,"sentiment":"neutral","sentiment_score":-0.035744114025008114},{"text":"That's all.","start":291.79,"end":292.61002,"sentiment":"neutral","sentiment_score":0.0053833103738725185},{"text":"Yeah.","start":338.41,"end":338.73,"sentiment":"neutral","sentiment_score":0.31200575828552246},{"text":"That that'd be great.","start":338.73,"end":339.93,"sentiment":"positive","sentiment_score":0.5910826921463013}],"sentiment":"neutral","sentiment_score":0.11442807698439733,"num_words":51,"start":271.29,"end":339.93},{"sentences":[{"text":"Thanks very much because it's getting really it's getting stressful because the ATO took so long.","start":339.93,"end":344.35,"sentiment":"neutral","sentiment_score":-0.10201422777026892},{"text":"Yeah.","start":345.13,"end":345.63,"sentiment":"neutral","sentiment_score":-0.019103992730379105},{"text":"Yeah.","start":346.01,"end":346.51,"sentiment":"neutral","sentiment_score":0.023340027779340744},{"text":"Okay.","start":346.57,"end":347.05,"sentiment":"neutral","sentiment_score":0.14000150561332703},{"text":"Awesome.","start":347.05,"end":347.55,"sentiment":"neutral","sentiment_score":0.30483758449554443}],"sentiment":"neutral","sentiment_score":-0.05915762595832348,"num_words":20,"start":339.93,"end":347.55},{"sentences":[{"text":"Well, I didn't I didn't think that all of my I didn't think that the entire van of my was actually in shares, so I thought there was some available when I spoke to someone the other day.","start":347.61,"end":359.385,"sentiment":"neutral","sentiment_score":-0.01998494059386614},{"text":"Yeah.","start":360.24503,"end":360.74503,"sentiment":"neutral","sentiment_score":-0.009271844290196896},{"text":"Yes.","start":365.2,"end":365.7,"sentiment":"neutral","sentiment_score":0.026473134756088257},{"text":"Yeah.","start":377.2,"end":377.7,"sentiment":"neutral","sentiment_score":0.01784549281001091},{"text":"Yeah.","start":400.01,"end":400.25,"sentiment":"neutral","sentiment_score":0.10519075393676758}],"sentiment":"neutral","sentiment_score":-0.014742623937005797,"num_words":42,"start":347.61,"end":400.25},{"sentences":[{"text":"That'd be perfect.","start":400.25,"end":401.13,"sentiment":"positive","sentiment_score":0.3469785749912262},{"text":"I'll I'll definitely look at rebalancing everything after I take that money, and I've got four weeks off after surgery, so I'll have time to organize that with you guys.","start":401.13,"end":410.03003,"sentiment":"neutral","sentiment_score":0.09778695056835811},{"text":"That'd be great.","start":420.48502,"end":421.20502,"sentiment":"positive","sentiment_score":0.472453514734904},{"text":"Alright.","start":421.20502,"end":421.605,"sentiment":"neutral","sentiment_score":0.25687122344970703},{"text":"I'll get on to that right now.","start":421.605,"end":423.225,"sentiment":"neutral","sentiment_score":0.273431550179209}],"sentiment":"neutral","sentiment_score":0.17188174683939328,"num_words":44,"start":400.25,"end":423.225},{"sentences":[{"text":"Thanks for your help.","start":427.75693,"end":428.87692,"sentiment":"positive","sentiment_score":0.841335192322731},{"text":"Bye.","start":428.87692,"end":429.37692,"sentiment":"positive","sentiment_score":0.5711549520492554}],"sentiment":"positive","sentiment_score":0.7872991442680359,"num_words":5,"start":427.75693,"end":429.37692}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good morning. ICU Financial. This is Dana.\n\nChannel 1: Oh, hello. How are you today?\n\nChannel 0: I'm good. Thanks. How are you?\n\nChannel 1: Yeah. Very good. I have a account with half twenty four, and you guys are my advisers.\n\nChannel 0: Yes.\n\nChannel 1: I have received notification from the ATO of an approval of fairly release. It's super under compassionate release.\n\nChannel 0: Okay.\n\nChannel 1: I've just called Hot twenty four. They said they haven't been notified by email directly from the ATO yet, but I'm just getting my paperwork ready to scan off to them and send off to them.\n\nChannel 0: Yes.\n\nChannel 1: I was just wondering if I could ask you a few questions about my account and a couple of things that I have to put on the form.\n\nChannel 0: Yeah. Absolutely. Can I start by describing your details there? And I'll just identify you, and then we can definitely help you with that.\n\nChannel 1: Yeah. Cool. My account number is 242\n\nChannel 0: Yep.\n\nChannel 1: 147\n\nChannel 0: Yep.\n\nChannel 1: 98.\n\nChannel 0: Beautiful. And I'll describe your name.\n\nChannel 1: Alicia Patello.\n\nChannel 0: Is that a l I c I a?\n\nChannel 1: Correct.\n\nChannel 0: Beautiful. Excellent. And just to the security there with you, we are discussing your personal information. I'll just get you to confirm your address and date of birth I should have on file.\n\nChannel 1: So it's 379 Hammers Crescent, Shaler Park, Queensland 4128, and I'm born on the 02/19/1976.\n\nChannel 0: Yep. Lovely. Not a problem at all. I'm just waiting for hub twenty four to load. It won't be a second there, Alicia.\n\nOkay. Perfect. So I've got everything here in front of me. How can I help you? What sort of questions did you have?\n\nChannel 1: So there's on the so I printed off the early release form.\n\nChannel 0: Yes.\n\nChannel 1: Now it says in section two, I've gotta put on section one, I've gotta put my product name, which I'm not sure what my product name\n\nChannel 0: That'll just\n\nChannel 1: is.\n\nChannel 0: be hub 24 super in accumulation.\n\nChannel 1: And okay. And in section two, it says adviser's name, which I'm assuming is HP Financial.\n\nChannel 0: Yep. Yeah. That's correct. So it's noted as Oakview Financial, and that'll be the adviser. Yeah.\n\nChannel 1: And we'll do and then the next question says underneath says adviser, and then it says dealer group and practice name. Do I just put that for you again? Do I just duplicate\n\nChannel 0: You\n\nChannel 1: that?\n\nChannel 0: yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Does Oakview Financial's fine for both of those sections? Yeah.\n\nChannel 1: Okay. Section four is about the personal tax deduction notice.\n\nChannel 0: Yep.\n\nChannel 1: Just wanna know which one I picked.\n\nChannel 0: Have you made any non concessional or after tax contributions into your super within this financial year at all?\n\nChannel 1: No. Just my just these bathhouse just tied in today, that thing. Yes.\n\nChannel 0: It's employer. Yes. Perfect. So the question might be asking you, are you claiming any tax deduction or a notice of intent for any personal tax deductions? You can just take note of that section there.\n\nChannel 1: Okay. Excellent. Okay. Now do I need to email you guys this as well or just half twenty four?\n\nChannel 0: If you could cc us into it, that would be fantastic. That way, we can liaise with Hub twenty four and assist you with it. Just because if Hub haven't yet received the request, we they may email and there\n\nChannel 1: Okay.\n\nChannel 0: can be a bit of a delay in the the ACO notifying you to when Hub received that request. So if you can just cc in Oakview Financial, do you have an email for us at all? Or\n\nChannel 1: Let me just have a look. I was on\n\nChannel 0: Perfect. Yeah. If you can just cc us into that email there, it'll go to Hub. It'll also come to us so we can certainly help. And one of our team will be able to help liaise with Hub twenty four and make sure that's all sorted for you.\n\nChannel 1: Yeah. So when I rang and checked, there was gonna be no problem releasing those funds.\n\nChannel 0: Okay? Nope. That's correct. Yeah.\n\nChannel 1: Yeah. So, hopefully, I'm just my surgery is booked for next Wednesday, but I'm just\n\nChannel 0: Yep.\n\nChannel 1: really aware that Easter the first public holiday for Easter hits is Friday. So\n\nChannel 0: Yes.\n\nChannel 1: if I can email these across to you guys today, and then I can also send the original paperwork in Express Post.\n\nChannel 0: Yep.\n\nChannel 1: I'm hoping to get some money, like, this week so that so I have to pay the hospital and the anesthetist. That's all.\n\nChannel 0: Okay. Not a problem. What I can do is I can let our team know that we need to have those sell downs completed because we actually have to sell down the investments to be able to have the funds released. So I can let our investment committee know we need those funds sold down as quickly as possible. They can do a sell down in the most effective way to make it as fast for you, but we can also contact Hubs.\n\nSo because we are releasing less than 80% of your balance, Hub twenty four should be able to release those funds nice and quick. So I'll let the team know it's very time sensitive because of how long between now to your surgery, but also that we need them, you know, paid out as quickly as possible because of the time of year that we're at. And I'll make sure someone does that for you, and I'll make sure someone does contact you to kinda give you some time frames once that sell down is being processed. Okay?\n\nChannel 1: Yeah. That that'd be great. Thanks very much because\n\nChannel 0: Yeah.\n\nChannel 1: it's getting really it's getting stressful because the ATO took\n\nChannel 0: Absolutely.\n\nChannel 1: so long.\n\nChannel 0: Yes.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. Okay. Awesome. Well, I didn't I didn't think that all of my I didn't think that the entire van of my was actually in shares, so I thought there was some available when\n\nChannel 0: Yeah.\n\nChannel 1: I spoke\n\nChannel 0: No.\n\nChannel 1: to someone\n\nChannel 0: There is,\n\nChannel 1: the other day.\n\nChannel 0: yeah, there is\n\nChannel 1: Yeah.\n\nChannel 0: definitely a little bit of cash component in here, but we don't hold a lot of cash. So because you're in accumulation,\n\nChannel 1: Yes.\n\nChannel 0: most of your money is invested, and we just hold the minimum required cash component. So you've currently got cash sitting here of about $4,856.57, and\n\nChannel 1: Yeah.\n\nChannel 0: available from that is about $310. So the difference between your cash component and your available is the minimum Hub has to hold. But as I said, I can get the team to sell down the investment committee to sell down those investments in the quickest way possible, which means that they'll avoid anything that takes a really long time to sell, and we can always rebalance that down the track again for you. Okay?\n\nChannel 1: Yeah. That'd be perfect. I'll I'll definitely look\n\nChannel 0: Yeah.\n\nChannel 1: at rebalancing everything after I take that money, and I've got\n\nChannel 0: Absolutely.\n\nChannel 1: four weeks off after surgery, so I'll have time to\n\nChannel 0: Yep.\n\nChannel 1: organize that with you guys.\n\nChannel 0: Yeah. We'll definitely book you in for a bit more of a catch up and do an annual review, have a look at what your goals are, how your life is changing, and maybe look at providing some advice to help you along. Okay?\n\nChannel 1: That'd be great. Alright. I'll get on to that right now.\n\nChannel 0: Beautiful. Thank you so much, Alicia. I'll let them know that's coming through. Thank you.\n\nChannel 1: Thanks for your help. Bye.\n\nChannel 0: No problem. See you later. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":1.28,"end":1.8399999,"sentiment":"positive","sentiment_score":0.3932974189519882},{"text":"ICU Financial.","start":1.8399999,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.23032331466674805},{"text":"This is Dana.","start":2.6399999,"end":3.54,"sentiment":"neutral","sentiment_score":0.1478631248076757}],"sentiment":"neutral","sentiment_score":0.2415472630943571,"channel":0,"num_words":7,"start":1.28,"end":3.54},{"sentences":[{"text":"Oh, hello.","start":4.4,"end":5.04,"sentiment":"neutral","sentiment_score":0.2985411733388901},{"text":"How are you today?","start":5.04,"end":6.02,"sentiment":"positive","sentiment_score":0.35970718413591385}],"sentiment":"positive","sentiment_score":0.33931851387023926,"channel":1,"num_words":6,"start":4.4,"end":6.02},{"sentences":[{"text":"I'm good.","start":6.3999996,"end":6.96,"sentiment":"positive","sentiment_score":0.6170137524604797},{"text":"Thanks.","start":6.96,"end":7.2,"sentiment":"positive","sentiment_score":0.6345961093902588},{"text":"How are you?","start":7.2,"end":8.1,"sentiment":"positive","sentiment_score":0.34370238582293194}],"sentiment":"positive","sentiment_score":0.4832884619633357,"channel":0,"num_words":6,"start":6.3999996,"end":8.1},{"sentences":[{"text":"Yeah.","start":8.4,"end":8.8,"sentiment":"positive","sentiment_score":0.37320268154144287},{"text":"Very good.","start":8.8,"end":9.62,"sentiment":"positive","sentiment_score":0.649762362241745},{"text":"I have a account with half twenty four, and you guys are my advisers.","start":10.8,"end":16.935,"sentiment":"neutral","sentiment_score":0.18728942104748317}],"sentiment":"neutral","sentiment_score":0.25263407651115866,"channel":1,"num_words":17,"start":8.4,"end":16.935},{"sentences":[{"text":"Yes.","start":17.695,"end":18.195,"sentiment":"neutral","sentiment_score":0.2078368067741394}],"sentiment":"neutral","sentiment_score":0.2078368067741394,"channel":0,"num_words":1,"start":17.695,"end":18.195},{"sentences":[{"text":"I have received notification from the ATO of an approval of fairly release.","start":19.235,"end":26.195,"sentiment":"neutral","sentiment_score":0.14293048530817032},{"text":"It's super under compassionate release.","start":26.195,"end":28.455,"sentiment":"neutral","sentiment_score":0.2553651720285416}],"sentiment":"neutral","sentiment_score":0.17416234273049566,"channel":1,"num_words":18,"start":19.235,"end":28.455},{"sentences":[{"text":"Okay.","start":29.07,"end":29.57,"sentiment":"neutral","sentiment_score":0.0846879854798317}],"sentiment":"neutral","sentiment_score":0.0846879854798317,"channel":0,"num_words":1,"start":29.07,"end":29.57},{"sentences":[{"text":"I've just called Hot twenty four.","start":30.82,"end":32.5,"sentiment":"neutral","sentiment_score":0.04134439552823702},{"text":"They said they haven't been notified by email directly from the ATO yet, but I'm just getting my paperwork ready to scan off to them and send off to them.","start":32.5,"end":41.48,"sentiment":"neutral","sentiment_score":0.028960618687172732}],"sentiment":"neutral","sentiment_score":0.03102458149401678,"channel":1,"num_words":36,"start":30.82,"end":41.48},{"sentences":[{"text":"Yes.","start":41.964996,"end":42.464996,"sentiment":"neutral","sentiment_score":0.055450789630413055}],"sentiment":"neutral","sentiment_score":0.055450789630413055,"channel":0,"num_words":1,"start":41.964996,"end":42.464996},{"sentences":[{"text":"I was just wondering if I could ask you a few questions about my account and a couple of things that I have to put on the form.","start":43.155,"end":50.614998,"sentiment":"neutral","sentiment_score":0.009777979526136602}],"sentiment":"neutral","sentiment_score":0.009777979526136602,"channel":1,"num_words":28,"start":43.155,"end":50.614998},{"sentences":[{"text":"Yeah.","start":51.100002,"end":51.5,"sentiment":"neutral","sentiment_score":0.128863126039505},{"text":"Absolutely.","start":51.5,"end":52.0,"sentiment":"neutral","sentiment_score":0.22362220287323},{"text":"Can I start by describing your details there?","start":52.300003,"end":54.22,"sentiment":"neutral","sentiment_score":0.12602589186280966},{"text":"And I'll just identify you, and then we can definitely help you with that.","start":54.22,"end":57.280003,"sentiment":"neutral","sentiment_score":0.2760354301759175}],"sentiment":"neutral","sentiment_score":0.21771618692825237,"channel":0,"num_words":24,"start":51.100002,"end":57.280003},{"sentences":[{"text":"Yeah.","start":57.72,"end":58.04,"sentiment":"neutral","sentiment_score":0.1268327832221985},{"text":"Cool.","start":58.04,"end":58.52,"sentiment":"neutral","sentiment_score":0.16198408603668213},{"text":"My account number is 242","start":58.52,"end":60.78,"sentiment":"neutral","sentiment_score":0.06650620177388192}],"sentiment":"neutral","sentiment_score":0.08876398258975574,"channel":1,"num_words":7,"start":57.72,"end":60.78},{"sentences":[{"text":"Yep.","start":61.435,"end":61.935,"sentiment":"neutral","sentiment_score":0.031610243022441864}],"sentiment":"neutral","sentiment_score":0.031610243022441864,"channel":0,"num_words":1,"start":61.435,"end":61.935},{"sentences":[{"text":"147","start":62.36,"end":63.5,"sentiment":"neutral","sentiment_score":0.0203915610909462}],"sentiment":"neutral","sentiment_score":0.0203915610909462,"channel":1,"num_words":1,"start":62.36,"end":63.5},{"sentences":[{"text":"Yep.","start":63.995,"end":64.494995,"sentiment":"neutral","sentiment_score":0.025859355926513672}],"sentiment":"neutral","sentiment_score":0.025859355926513672,"channel":0,"num_words":1,"start":63.995,"end":64.494995},{"sentences":[{"text":"98.","start":65.24,"end":66.06,"sentiment":"neutral","sentiment_score":0.04244771599769592}],"sentiment":"neutral","sentiment_score":0.04244771599769592,"channel":1,"num_words":1,"start":65.24,"end":66.06},{"sentences":[{"text":"Beautiful.","start":67.035,"end":67.535,"sentiment":"positive","sentiment_score":0.3882189095020294},{"text":"And I'll describe your name.","start":67.595,"end":69.055,"sentiment":"neutral","sentiment_score":0.12168048471212387}],"sentiment":"neutral","sentiment_score":0.16610355551044145,"channel":0,"num_words":6,"start":67.035,"end":69.055},{"sentences":[{"text":"Alicia Patello.","start":69.435,"end":70.415,"sentiment":"neutral","sentiment_score":0.04379335418343544}],"sentiment":"neutral","sentiment_score":0.04379335418343544,"channel":1,"num_words":2,"start":69.435,"end":70.415},{"sentences":[{"text":"Is that a l I c I a?","start":72.729996,"end":74.909996,"sentiment":"neutral","sentiment_score":0.04854682553559542}],"sentiment":"neutral","sentiment_score":0.04854682553559542,"channel":0,"num_words":8,"start":72.729996,"end":74.909996},{"sentences":[{"text":"Correct.","start":75.354996,"end":75.854996,"sentiment":"neutral","sentiment_score":0.12631124258041382}],"sentiment":"neutral","sentiment_score":0.12631124258041382,"channel":1,"num_words":1,"start":75.354996,"end":75.854996},{"sentences":[{"text":"Beautiful.","start":76.49,"end":76.99,"sentiment":"positive","sentiment_score":0.4538869857788086},{"text":"Excellent.","start":77.85,"end":78.35,"sentiment":"positive","sentiment_score":0.4335295557975769},{"text":"And just to the security there with you, we are discussing your personal information.","start":78.57,"end":81.60999,"sentiment":"neutral","sentiment_score":0.11824178323149681},{"text":"I'll just get you to confirm your address and date of birth I should have on file.","start":81.60999,"end":85.229996,"sentiment":"neutral","sentiment_score":0.08874331852969002}],"sentiment":"neutral","sentiment_score":0.12277084611582034,"channel":0,"num_words":33,"start":76.49,"end":85.229996},{"sentences":[{"text":"So it's 379 Hammers Crescent, Shaler Park, Queensland 4128, and I'm born on the 02/19/1976.","start":85.93,"end":94.03,"sentiment":"neutral","sentiment_score":0.050769828259944916}],"sentiment":"neutral","sentiment_score":0.050769828259944916,"channel":1,"num_words":15,"start":85.93,"end":94.03},{"sentences":[{"text":"Yep.","start":93.954994,"end":94.454994,"sentiment":"neutral","sentiment_score":0.17374669015407562},{"text":"Lovely.","start":94.835,"end":95.335,"sentiment":"positive","sentiment_score":0.4679733216762543},{"text":"Not a problem at all.","start":95.634995,"end":96.674995,"sentiment":"positive","sentiment_score":0.3563186049461365},{"text":"I'm just waiting for hub twenty four to 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have?","start":107.08,"end":108.7,"sentiment":"neutral","sentiment_score":0.039070043712854385}],"sentiment":"neutral","sentiment_score":0.2816846071054106,"channel":0,"num_words":23,"start":101.56,"end":108.7},{"sentences":[{"text":"So there's on the so I printed off the early release form.","start":109.53,"end":114.43,"sentiment":"neutral","sentiment_score":0.012478346548353633}],"sentiment":"neutral","sentiment_score":0.012478346548353633,"channel":1,"num_words":12,"start":109.53,"end":114.43},{"sentences":[{"text":"Yes.","start":115.015,"end":115.515,"sentiment":"neutral","sentiment_score":-0.0016484104562550783}],"sentiment":"neutral","sentiment_score":-0.0016484104562550783,"channel":0,"num_words":1,"start":115.015,"end":115.515},{"sentences":[{"text":"Now it says in section two, I've gotta put on section one, I've gotta put my product name, which I'm not sure what my product 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accumulation,","start":363.96,"end":365.02,"sentiment":"neutral","sentiment_score":-0.006510686781257391}],"sentiment":"neutral","sentiment_score":-0.02310698172500865,"channel":0,"num_words":22,"start":360.42502,"end":365.02},{"sentences":[{"text":"Yes.","start":365.2,"end":365.7,"sentiment":"neutral","sentiment_score":0.026473134756088257}],"sentiment":"neutral","sentiment_score":0.026473134756088257,"channel":1,"num_words":1,"start":365.2,"end":365.7},{"sentences":[{"text":"most of your money is invested, and we just hold the minimum required cash component.","start":365.47998,"end":370.3,"sentiment":"neutral","sentiment_score":0.007926083356142043},{"text":"So you've currently got cash sitting here of about $4,856.57, and","start":370.44,"end":377.33502,"sentiment":"neutral","sentiment_score":0.0057372544384138155}],"sentiment":"neutral","sentiment_score":0.007000040352487793,"channel":0,"num_words":26,"start":365.47998,"end":377.33502},{"sentences":[{"text":"Yeah.","start":377.2,"end":377.7,"sentiment":"neutral","sentiment_score":0.01784549281001091}],"sentiment":"neutral","sentiment_score":0.01784549281001091,"channel":1,"num_words":1,"start":377.2,"end":377.7},{"sentences":[{"text":"available from that is about $310.","start":377.33502,"end":380.61502,"sentiment":"neutral","sentiment_score":0.007828889259447655},{"text":"So the difference between your cash component and your available is the minimum Hub has to hold.","start":380.61502,"end":385.435,"sentiment":"neutral","sentiment_score":-0.04333885079797577},{"text":"But as I said, I can get the team to sell down the investment committee to sell down those investments in the quickest way possible, which means that they'll avoid anything that takes a really long time to sell, and we can always rebalance that down the track again for you.","start":386.295,"end":399.11,"sentiment":"neutral","sentiment_score":-0.07821505173456435},{"text":"Okay?","start":399.11,"end":399.61,"sentiment":"neutral","sentiment_score":0.03908985108137131}],"sentiment":"neutral","sentiment_score":-0.06186219887187083,"channel":0,"num_words":75,"start":377.33502,"end":399.61},{"sentences":[{"text":"Yeah.","start":400.01,"end":400.25,"sentiment":"neutral","sentiment_score":0.10519075393676758},{"text":"That'd be perfect.","start":400.25,"end":401.13,"sentiment":"positive","sentiment_score":0.3469785749912262},{"text":"I'll I'll definitely look","start":401.13,"end":402.17,"sentiment":"neutral","sentiment_score":0.11035407893359661}],"sentiment":"neutral","sentiment_score":0.19844284933060408,"channel":1,"num_words":8,"start":400.01,"end":402.17},{"sentences":[{"text":"Yeah.","start":402.15,"end":402.65,"sentiment":"neutral","sentiment_score":0.07384726405143738}],"sentiment":"neutral","sentiment_score":0.07384726405143738,"channel":0,"num_words":1,"start":402.15,"end":402.65},{"sentences":[{"text":"at rebalancing everything after I take that money, and I've got","start":402.17,"end":405.37003,"sentiment":"neutral","sentiment_score":0.0869717076420784}],"sentiment":"neutral","sentiment_score":0.0869717076420784,"channel":1,"num_words":11,"start":402.17,"end":405.37003},{"sentences":[{"text":"Absolutely.","start":405.36502,"end":405.86502,"sentiment":"neutral","sentiment_score":0.08237902075052261}],"sentiment":"neutral","sentiment_score":0.08237902075052261,"channel":0,"num_words":1,"start":405.36502,"end":405.86502},{"sentences":[{"text":"four weeks off after surgery, so I'll have time to","start":405.37003,"end":408.19,"sentiment":"neutral","sentiment_score":0.07924571484327317}],"sentiment":"neutral","sentiment_score":0.07924571484327317,"channel":1,"num_words":10,"start":405.37003,"end":408.19},{"sentences":[{"text":"Yep.","start":407.92502,"end":408.42502,"sentiment":"neutral","sentiment_score":0.1390969455242157}],"sentiment":"neutral","sentiment_score":0.1390969455242157,"channel":0,"num_words":1,"start":407.92502,"end":408.42502},{"sentences":[{"text":"organize that with you guys.","start":408.49002,"end":410.03003,"sentiment":"neutral","sentiment_score":0.14860925376415252}],"sentiment":"neutral","sentiment_score":0.14860925376415252,"channel":1,"num_words":5,"start":408.49002,"end":410.03003},{"sentences":[{"text":"Yeah.","start":410.165,"end":410.48502,"sentiment":"neutral","sentiment_score":0.1723025143146515},{"text":"We'll definitely book you in for a bit more of a catch up and do an annual review, have a look at what your goals are, how your life is changing, and maybe look at providing some advice to help you along.","start":410.48502,"end":419.225,"sentiment":"neutral","sentiment_score":0.2802087111132486},{"text":"Okay?","start":419.445,"end":419.945,"sentiment":"neutral","sentiment_score":0.25275731086730957}],"sentiment":"neutral","sentiment_score":0.2771324020895091,"channel":0,"num_words":44,"start":410.165,"end":419.945},{"sentences":[{"text":"That'd be great.","start":420.48502,"end":421.20502,"sentiment":"positive","sentiment_score":0.472453514734904},{"text":"Alright.","start":421.20502,"end":421.605,"sentiment":"neutral","sentiment_score":0.25687122344970703},{"text":"I'll get on to that right now.","start":421.605,"end":423.225,"sentiment":"neutral","sentiment_score":0.273431550179209}],"sentiment":"neutral","sentiment_score":0.3262047835371711,"channel":1,"num_words":11,"start":420.48502,"end":423.225},{"sentences":[{"text":"Beautiful.","start":423.58,"end":424.08,"sentiment":"positive","sentiment_score":0.6340118646621704},{"text":"Thank you so much, Alicia.","start":424.13998,"end":425.25998,"sentiment":"positive","sentiment_score":0.5812284141778946},{"text":"I'll let them know that's coming through.","start":425.25998,"end":426.69998,"sentiment":"positive","sentiment_score":0.5074248654501778},{"text":"Thank you.","start":426.69998,"end":427.44,"sentiment":"positive","sentiment_score":0.8217824995517731}],"sentiment":"positive","sentiment_score":0.5823795328537623,"channel":0,"num_words":15,"start":423.58,"end":427.44},{"sentences":[{"text":"Thanks for your help.","start":427.75693,"end":428.87692,"sentiment":"positive","sentiment_score":0.841335192322731},{"text":"Bye.","start":428.87692,"end":429.37692,"sentiment":"positive","sentiment_score":0.5711549520492554}],"sentiment":"positive","sentiment_score":0.7872991442680359,"channel":1,"num_words":5,"start":427.75693,"end":429.37692},{"sentences":[{"text":"No problem.","start":429.25998,"end":429.9,"sentiment":"positive","sentiment_score":0.4699999690055847},{"text":"See you later.","start":429.9,"end":430.53998,"sentiment":"positive","sentiment_score":0.5008687476317087},{"text":"Bye.","start":430.53998,"end":431.03998,"sentiment":"neutral","sentiment_score":-0.08863607794046402}],"sentiment":"positive","sentiment_score":0.3923283504943053,"channel":0,"num_words":6,"start":429.25998,"end":431.03998}]},"summary":{"result":"success","short":"The customer calls ICU Financial to inquire about a release and provides their account information. The agent confirms the account and personal information and explains the process for releasing funds. The customer is concerned about the timeline for release and the agent assures them that they will contact Hub and provide feedback. The agent also explains the process for rebalancing the customer's investments and offers to provide advice for future changes."},"intents":{"segments":[{"text":"I was just wondering if I could ask you a few questions about my account and a couple of things that I have to put on the form. Yeah. Absolutely.","start_word":93,"end_word":122,"intents":[{"intent":"Request information about account","confidence_score":0.008430842}]},{"text":"So the question might be asking you, are you claiming any tax deduction or a notice of intent for any personal tax deductions? You can just take note of that section there. Okay.","start_word":448,"end_word":480,"intents":[{"intent":"Address tax deductions","confidence_score":0.00046771154}]},{"text":"So when I rang and checked, there was gonna be no problem releasing those funds. Okay? Nope.","start_word":637,"end_word":653,"intents":[{"intent":"Resolve funds release issue","confidence_score":0.00842336}]},{"text":"it's getting really it's getting stressful because the ATO took Absolutely. so long.","start_word":925,"end_word":937,"intents":[{"intent":"Manage transactions","confidence_score":0.00001364362}]}]},"sentiments":{"segments":[{"text":"Good morning.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.3836105465888977},{"text":"ICU Financial. This is Dana. Oh, hello.","start_word":2,"end_word":8,"sentiment":"neutral","sentiment_score":0.21658268570899963},{"text":"How are you today? I'm good. Thanks. How are you? Yeah. Very good.","start_word":9,"end_word":21,"sentiment":"positive","sentiment_score":0.484703928232193},{"text":"I have a account with half twenty four, and you guys are my advisers. Yes. I have received notification from the ATO of an approval of fairly release. It's super under compassionate release. Okay. I've just called Hot twenty four. They said they haven't been notified by email directly from the ATO yet, but I'm just getting my paperwork ready to scan off to them and send off to them. Yes. I was just wondering if I could ask you a few questions about my account and a couple of things that I have to put on the form. Yeah. Absolutely. Can I start by describing your details there? And I'll just identify you, and then we can definitely help you with that. Yeah. Cool. My account number is 242 Yep. 147 Yep. 98.","start_word":22,"end_word":155,"sentiment":"neutral","sentiment_score":0.10048310458660126},{"text":"Beautiful.","start_word":156,"end_word":156,"sentiment":"positive","sentiment_score":0.3882189095020294},{"text":"And I'll describe your name. Alicia Patello. Is that a l I c I a? Correct.","start_word":157,"end_word":172,"sentiment":"neutral","sentiment_score":0.07281971722841263},{"text":"Beautiful. Excellent.","start_word":173,"end_word":174,"sentiment":"positive","sentiment_score":0.4437082707881927},{"text":"And just to the security there with you, we are discussing your personal information. I'll just get you to confirm your address and date of birth I should have on file. So it's 379 Hammers Crescent, Shaler Park, Queensland 4128, and I'm born on the 02/19/1976. Yep.","start_word":175,"end_word":221,"sentiment":"neutral","sentiment_score":0.08210345357656479},{"text":"Lovely. Not a problem at all.","start_word":222,"end_word":227,"sentiment":"positive","sentiment_score":0.3789710402488709},{"text":"I'm just waiting for hub twenty four to load. It won't be a second there, Alicia.","start_word":228,"end_word":243,"sentiment":"neutral","sentiment_score":0.19127361476421356},{"text":"Okay. Perfect. So I've got everything here in front of me.","start_word":244,"end_word":254,"sentiment":"positive","sentiment_score":0.43529263138771057},{"text":"How can I help you? What sort of questions did you have? So there's on the so I printed off the early release form. Yes. Now it says in section two, I've gotta put on section one, I've gotta put my product name, which I'm not sure what my product name That'll just is. be hub 24 super in accumulation. And okay. And in section two, it says adviser's name, which I'm assuming is HP Financial. Yep. Yeah. That's correct. So it's noted as Oakview Financial, and that'll be the adviser. Yeah. And we'll do and then the next question says underneath says adviser, and then it says dealer group and practice name. Do I just put that for you again? Do I just duplicate You that? yeah. Yeah. Does Oakview Financial's fine for both of those sections? Yeah. Okay. Section four is about the personal tax deduction notice. Yep. Just wanna know which one I picked. Have you made any non concessional or after tax contributions into your super within this financial year at all? No. Just my just these bathhouse just tied in today, that thing. Yes. It's employer. Yes.","start_word":255,"end_word":446,"sentiment":"neutral","sentiment_score":0.04195917050431793},{"text":"Perfect.","start_word":447,"end_word":447,"sentiment":"positive","sentiment_score":0.5751070380210876},{"text":"So the question might be asking you, are you claiming any tax deduction or a notice of intent for any personal tax deductions? You can just take note of that section there. Okay.","start_word":448,"end_word":480,"sentiment":"neutral","sentiment_score":0.06308144330978394},{"text":"Excellent.","start_word":481,"end_word":481,"sentiment":"positive","sentiment_score":0.5901418328285217},{"text":"Okay. Now do I need to email you guys this as well or just half twenty four?","start_word":482,"end_word":498,"sentiment":"neutral","sentiment_score":0.09215114265680312},{"text":"If you could cc us into it, that would be fantastic.","start_word":499,"end_word":509,"sentiment":"positive","sentiment_score":0.3457956612110138},{"text":"That way, we can liaise with Hub twenty four and assist you with it. Just because if Hub haven't yet received the request, we they may email and there Okay. can be a bit of a delay in the the ACO notifying you to when Hub received that request. So if you can just cc in Oakview Financial, do you have an email for us at all? Or Let me just have a look. I was on Perfect. Yeah. If you can just cc us into that email there, it'll go to Hub.","start_word":510,"end_word":602,"sentiment":"neutral","sentiment_score":0.037291260546333686},{"text":"It'll also come to us so we can certainly help. And one of our team will be able to help liaise with Hub twenty four and make sure that's all sorted for you.","start_word":603,"end_word":635,"sentiment":"positive","sentiment_score":0.4355310797691345},{"text":"Yeah. So when I rang and checked, there was gonna be no problem releasing those funds. Okay? Nope. That's correct. Yeah. Yeah. So, hopefully, I'm just my surgery is booked for next Wednesday, but I'm just Yep. really aware that Easter the first public holiday for Easter hits is Friday. Yes. So if I can email these across to you guys today, and then I can also send the original paperwork in Express Post. Yep. I'm hoping to get some money, like, this week so that so I have to pay the hospital and the anesthetist. That's all. Okay. Not a problem. What I can do is I can let our team know that we need to have those sell downs completed because we actually have to sell down the investments to be able to have the funds released. So I can let our investment committee know we need those funds sold down as quickly as possible. They can do a sell down in the most effective way to make it as fast for you, but we can also contact Hubs.","start_word":636,"end_word":816,"sentiment":"neutral","sentiment_score":0.11979107558727264},{"text":"So because we are releasing less than 80% of your balance, Hub twenty four should be able to release those funds nice and quick.","start_word":817,"end_word":840,"sentiment":"positive","sentiment_score":0.40409690141677856},{"text":"So I'll let the team know it's very time sensitive because of how long between now to your surgery, but also that we need them, you know, paid out as quickly as possible because of the time of year that we're at. And I'll make sure someone does that for you, and I'll make sure someone does contact you to kinda give you some time frames once that sell down is being processed. Okay? Yeah.","start_word":841,"end_word":915,"sentiment":"neutral","sentiment_score":0.03563122202952703},{"text":"That that'd be great. Thanks very much because Yeah.","start_word":916,"end_word":924,"sentiment":"positive","sentiment_score":0.48795241117477417},{"text":"it's getting really it's getting stressful because the ATO took Absolutely. so long. Yes. Yeah. Yeah. Yeah. Okay. Awesome. Well, I didn't I didn't think that all of my I didn't think that the entire van of my was actually in shares, so I thought there was some available when Yeah. I spoke No. to someone There is, the other day. yeah, there is Yeah. definitely a little bit of cash component in here, but we don't hold a lot of cash. So because you're in accumulation, Yes. most of your money is invested, and we just hold the minimum required cash component. So you've currently got cash sitting here of about $4,856.57, and Yeah. available from that is about $310. So the difference between your cash component and your available is the minimum Hub has to hold. But as I said, I can get the team to sell down the investment committee to sell down those investments in the quickest way possible, which means that they'll avoid anything that takes a really long time to sell, and we can always rebalance that down the track again for you. Okay? Yeah.","start_word":925,"end_word":1115,"sentiment":"neutral","sentiment_score":-0.04820140823721886},{"text":"That'd be perfect.","start_word":1116,"end_word":1118,"sentiment":"positive","sentiment_score":0.3445295989513397},{"text":"I'll I'll definitely look Yeah. at rebalancing everything after I take that money, and I've got Absolutely. four weeks off after surgery, so I'll have time to Yep. organize that with you guys. Yeah. We'll definitely book you in for a bit more of a catch up and do an annual review, have a look at what your goals are, how your life is changing, and maybe look at providing some advice to help you along. Okay?","start_word":1119,"end_word":1195,"sentiment":"neutral","sentiment_score":0.19019870460033417},{"text":"That'd be great.","start_word":1196,"end_word":1198,"sentiment":"positive","sentiment_score":0.4765700101852417},{"text":"Alright. I'll get on to that right now.","start_word":1199,"end_word":1206,"sentiment":"neutral","sentiment_score":0.26907092332839966},{"text":"Beautiful. Thank you so much, Alicia. I'll let them know that's coming through. Thank you. Thanks for your help. Bye. No problem. See you later.","start_word":1207,"end_word":1231,"sentiment":"positive","sentiment_score":0.6052834272384644},{"text":"Bye.","start_word":1232,"end_word":1232,"sentiment":"neutral","sentiment_score":0.30370569229125977}],"average":{"sentiment":"neutral","sentiment_score":0.1161884704046504}}}}