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Elizabeth speaking. Yes. You were calling me earlier. Was that right?\n\nOh, okay. Alright. Somebody sorry. Can I ask what it's regarding? I don't work in this I don't I don't work in this field.\n\nSo it you're you're talking to the wrong person. No. I don't. So if if you can you can no. That's okay.\n\nIf you can cancel my details, that'll be really helpful. It saves any phone calls in the future. Yeah. Yeah. You too.\n\nThanks very much. Bye. 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in","start":30.699999,"end":31.34,"sentiment":"neutral","sentiment_score":-0.14165489375591278}],"sentiment":"neutral","sentiment_score":-0.14165489375591278,"channel":1,"num_words":3,"start":30.699999,"end":31.34},{"sentences":[{"text":"AISOC.","start":31.27,"end":31.77,"sentiment":"neutral","sentiment_score":-0.1341300755739212}],"sentiment":"neutral","sentiment_score":-0.1341300755739212,"channel":0,"num_words":1,"start":31.27,"end":31.77},{"sentences":[{"text":"this I don't I don't work in this field.","start":31.34,"end":33.68,"sentiment":"neutral","sentiment_score":-0.23672204381889767},{"text":"So it you're you're talking to the wrong person.","start":33.98,"end":37.04,"sentiment":"neutral","sentiment_score":-0.247276837627093}],"sentiment":"neutral","sentiment_score":-0.24199944072299534,"channel":1,"num_words":18,"start":31.34,"end":37.04},{"sentences":[{"text":"Oh, you you weren't in IT, Elizabeth?","start":38.39,"end":41.85,"sentiment":"neutral","sentiment_score":-0.04501302433865411}],"sentiment":"neutral","sentiment_score":-0.04501302433865411,"channel":0,"num_words":7,"start":38.39,"end":41.85},{"sentences":[{"text":"No.","start":41.765,"end":42.265,"sentiment":"neutral","sentiment_score":-0.1250084638595581},{"text":"I 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you","start":45.364998,"end":45.684998,"sentiment":"neutral","sentiment_score":-0.019721243530511856}],"sentiment":"neutral","sentiment_score":-0.019721243530511856,"channel":1,"num_words":2,"start":45.364998,"end":45.684998},{"sentences":[{"text":"My","start":45.625,"end":45.865,"sentiment":"neutral","sentiment_score":-0.046277210116386414}],"sentiment":"neutral","sentiment_score":-0.046277210116386414,"channel":0,"num_words":1,"start":45.625,"end":45.865},{"sentences":[{"text":"can","start":45.684998,"end":46.085,"sentiment":"neutral","sentiment_score":-0.07193262130022049}],"sentiment":"neutral","sentiment_score":-0.07193262130022049,"channel":1,"num_words":1,"start":45.684998,"end":46.085},{"sentences":[{"text":"apologies.","start":45.865,"end":46.365,"sentiment":"neutral","sentiment_score":-0.14610150456428528}],"sentiment":"neutral","sentiment_score":-0.14610150456428528,"channel":0,"num_words":1,"start":45.865,"end":46.365},{"sentences":[{"text":"you can no.","start":46.085,"end":46.805,"sentiment":"neutral","sentiment_score":-0.16940809786319733},{"text":"That's okay.","start":46.805,"end":47.204998,"sentiment":"neutral","sentiment_score":-0.0439639687538147},{"text":"If you can cancel my details, that'll be really helpful.","start":47.204998,"end":49.284996,"sentiment":"neutral","sentiment_score":0.06736275479197502},{"text":"It saves any phone calls in the future.","start":49.284996,"end":51.225,"sentiment":"neutral","sentiment_score":0.08966283267363906}],"sentiment":"neutral","sentiment_score":0.03455556427007136,"channel":1,"num_words":23,"start":46.085,"end":51.225},{"sentences":[{"text":"Of course.","start":52.466938,"end":53.20694,"sentiment":"neutral","sentiment_score":0.040339190512895584},{"text":"I'll update","start":53.426937,"end":53.90694,"sentiment":"neutral","sentiment_score":0.04593660309910774}],"sentiment":"neutral","sentiment_score":0.04313789680600166,"channel":0,"num_words":4,"start":52.466938,"end":53.90694},{"sentences":[{"text":"Yeah.","start":53.756935,"end":54.256935,"sentiment":"neutral","sentiment_score":0.02346877008676529}],"sentiment":"neutral","sentiment_score":0.02346877008676529,"channel":1,"num_words":1,"start":53.756935,"end":54.256935},{"sentences":[{"text":"it in our system.","start":53.90694,"end":54.966938,"sentiment":"neutral","sentiment_score":0.025735851377248764},{"text":"Again, my apologies for this.","start":55.18694,"end":56.88694,"sentiment":"neutral","sentiment_score":-0.1137020617723465},{"text":"You have a great day, Elizabeth.","start":57.18694,"end":58.48694,"sentiment":"positive","sentiment_score":0.5082740634679794}],"sentiment":"neutral","sentiment_score":0.17227183183034261,"channel":0,"num_words":15,"start":53.90694,"end":58.48694},{"sentences":[{"text":"Yeah.","start":58.716938,"end":59.036938,"sentiment":"neutral","sentiment_score":0.24736273288726807},{"text":"You too.","start":59.036938,"end":59.516937,"sentiment":"neutral","sentiment_score":0.29026898741722107},{"text":"Thanks very much.","start":59.516937,"end":60.316936,"sentiment":"positive","sentiment_score":0.5898919502894083},{"text":"Bye.","start":60.316936,"end":60.816936,"sentiment":"neutral","sentiment_score":0.24243927001953125},{"text":"Bye bye.","start":60.876938,"end":61.616936,"sentiment":"neutral","sentiment_score":0.16521018743515015}],"sentiment":"positive","sentiment_score":0.3522706892755296,"channel":1,"num_words":9,"start":58.716938,"end":61.616936},{"sentences":[{"text":"Bye.","start":61.66694,"end":62.06694,"sentiment":"neutral","sentiment_score":0.1760302037000656},{"text":"Take care.","start":62.06694,"end":62.80694,"sentiment":"neutral","sentiment_score":0.20540610700845718}],"sentiment":"neutral","sentiment_score":0.19561413923899332,"channel":0,"num_words":3,"start":61.66694,"end":62.80694}]},"summary":{"result":"success","short":"An agent fromGenerationance AI called Elizabeth, but she didn't recognize the agent. The agent apologized for the mistake and explained that their company runs cybersecurity and runs an I security company. Elizabeth apologized for the misunderstanding and asked to cancel their details, to which the agent apologized again and said they would update their records."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Cullars Recurring Historical Society. Elizabeth speaking. Oh, hi. This is Andrew from Vigilance AI. I'm trying to reach Elizabeth. Yes. You were calling me earlier. Was that right? Oh, I don't believe that was me, Oh, Elizabeth. okay. Alright. Somebody sorry. Can I ask what it's regarding? Oh, yeah. Well, Elizabeth, I'm a I or we are a cybersecurity company that runs I an don't work in AISOC. this I don't I don't work in this field. So it you're you're talking to the wrong person. Oh, you you weren't in IT, Elizabeth? No. I don't. So Oh, if okay. if you My can apologies. you can no. That's okay. If you can cancel my details, that'll be really helpful. It saves any phone calls in the future. Of course. I'll update Yeah. it in our system. Again, my apologies for this.","start_word":0,"end_word":141,"sentiment":"neutral","sentiment_score":-0.06363602727651596},{"text":"You have a great day, Elizabeth.","start_word":142,"end_word":147,"sentiment":"positive","sentiment_score":0.5147204995155334},{"text":"Yeah. You too.","start_word":148,"end_word":150,"sentiment":"neutral","sentiment_score":0.27309009432792664},{"text":"Thanks very much.","start_word":151,"end_word":153,"sentiment":"positive","sentiment_score":0.5726250410079956},{"text":"Bye. Bye bye. Bye. Take care.","start_word":154,"end_word":159,"sentiment":"neutral","sentiment_score":0.19960744678974152}],"average":{"sentiment":"neutral","sentiment_score":-0.014683442329292869}}}}