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Hi, sir. Good afternoon. Yeah. This is Abby from TechnoWand in Springfield, Brisbane.\n\nI wanted to make sure this is mister Daniel Rendon from TechnoWand in Springfield, Brisbane, sir. Actually, Daniel asked me to reach out to call you and verify if this is still accurate since we've spoken with you in the past. And I have a note here. It shows that you're coming up for an IT review towards the middle of this year, which is this month, June. Is that correct?\n\nOr are you the one handling? IT review? I like India, t like Tom, you're up for an IT review? The one handling your uh-huh. Yeah.\n\nWith your business. With your company, basically, the one you're not the one handling the IT support? But so far, what was your observation? Do you have? I mean, with your IT support, like IT team, internal teams currently handling your IT support.\n\nSo far so good? Oh, okay. Got it. Because we we have Daniel here that is showing that you're up for an IT review to reevaluate and check some things in some areas, whatever needs. Alright.\n\nBut thank you, sir, for your time. Alright? I'll let him know. You take care. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.32,"end":2.82,"sentiment":"neutral","sentiment_score":0.01927289180457592},{"text":"Hi, sir.","start":3.4399998,"end":4.08,"sentiment":"neutral","sentiment_score":0.15203646570444107},{"text":"Good afternoon.","start":4.08,"end":4.9,"sentiment":"positive","sentiment_score":0.3551329970359802},{"text":"Yeah.","start":5.44,"end":5.68,"sentiment":"neutral","sentiment_score":0.16632357239723206},{"text":"This is Abby from TechnoWand in Springfield, Brisbane.","start":5.68,"end":8.74,"sentiment":"neutral","sentiment_score":0.13220421969890594}],"sentiment":"neutral","sentiment_score":0.16125493909099273,"num_words":14,"start":2.32,"end":8.74},{"sentences":[{"text":"I wanted to make sure this is mister Daniel Rendon from TechnoWand in Springfield, Brisbane, sir.","start":8.8,"end":18.455,"sentiment":"neutral","sentiment_score":0.034885326895164326},{"text":"Actually, Daniel asked me to reach out to call you and verify if this is still accurate since we've spoken with you in the past.","start":18.455,"end":27.255,"sentiment":"neutral","sentiment_score":0.027349023446440697},{"text":"And I have a note here.","start":27.255,"end":28.87,"sentiment":"neutral","sentiment_score":0.036094101456304394},{"text":"It shows that you're coming up for an IT review towards the middle of this year, which is this month, June.","start":28.87,"end":36.17,"sentiment":"neutral","sentiment_score":0.01436449529691821},{"text":"Is that correct?","start":37.19,"end":38.09,"sentiment":"neutral","sentiment_score":-0.0007444725682338073}],"sentiment":"neutral","sentiment_score":0.024758822658479635,"num_words":71,"start":8.8,"end":38.09},{"sentences":[{"text":"Or are you the one handling?","start":38.47,"end":39.795,"sentiment":"neutral","sentiment_score":-0.05366127875943979},{"text":"IT review?","start":42.355,"end":43.574997,"sentiment":"neutral","sentiment_score":-0.07728898525238037},{"text":"I like India, t like Tom, you're up for an IT review?","start":44.594997,"end":48.135,"sentiment":"neutral","sentiment_score":-0.036055538492898144},{"text":"The one handling your uh-huh.","start":49.074997,"end":54.034996,"sentiment":"neutral","sentiment_score":-0.034234943240880965},{"text":"Yeah.","start":54.034996,"end":54.354996,"sentiment":"neutral","sentiment_score":-0.006945875473320484}],"sentiment":"neutral","sentiment_score":-0.0418204883328424,"num_words":26,"start":38.47,"end":54.354996},{"sentences":[{"text":"With your business.","start":54.354996,"end":55.335,"sentiment":"neutral","sentiment_score":-0.014447999807695547},{"text":"With your company, basically, the one you're not the one handling the IT support?","start":55.51,"end":63.21,"sentiment":"neutral","sentiment_score":-0.06906462873199157},{"text":"But so far, what was your observation?","start":63.43,"end":67.049995,"sentiment":"neutral","sentiment_score":-0.04320476310593741},{"text":"Do you have?","start":68.149994,"end":69.049995,"sentiment":"neutral","sentiment_score":-0.04586988563338915},{"text":"I mean, with your IT support, like IT team, internal teams currently handling your IT support.","start":72.665,"end":79.785,"sentiment":"neutral","sentiment_score":-0.04951364314183593}],"sentiment":"neutral","sentiment_score":-0.05215139745539704,"num_words":43,"start":54.354996,"end":79.785},{"sentences":[{"text":"So far so good?","start":79.785,"end":80.925,"sentiment":"neutral","sentiment_score":0.02339364355430007},{"text":"Oh, okay.","start":85.14,"end":85.78001,"sentiment":"neutral","sentiment_score":-0.03433674480766058},{"text":"Got it.","start":85.78001,"end":86.18,"sentiment":"neutral","sentiment_score":-0.0024783816188573837},{"text":"Because we we have Daniel here that is showing that you're up for an IT review to reevaluate and check some things in some areas, whatever needs.","start":86.18,"end":95.77494,"sentiment":"neutral","sentiment_score":-0.01191329362767714},{"text":"Alright.","start":98.09494,"end":98.49494,"sentiment":"neutral","sentiment_score":0.019403863698244095}],"sentiment":"neutral","sentiment_score":-0.007841965080135398,"num_words":36,"start":79.785,"end":98.49494},{"sentences":[{"text":"But thank you, sir, for your time.","start":98.49494,"end":99.93494,"sentiment":"neutral","sentiment_score":0.21223662793636322},{"text":"Alright?","start":99.93494,"end":100.43494,"sentiment":"neutral","sentiment_score":0.13216836750507355},{"text":"I'll let him know.","start":100.57494,"end":101.53494,"sentiment":"neutral","sentiment_score":0.20547527447342873},{"text":"You take care.","start":101.53494,"end":102.41494,"sentiment":"neutral","sentiment_score":0.2485772023598353},{"text":"Bye bye.","start":102.41494,"end":103.15494,"sentiment":"neutral","sentiment_score":0.11006370186805725}],"sentiment":"neutral","sentiment_score":0.20032852186876185,"num_words":17,"start":98.49494,"end":103.15494}]}}]},{"alternatives":[{"transcript":"Hello? Yep. Where where are you calling from? Sorry. No. Sorry. Of what? Sorry. I I didn't understand. What? I I IT review within the business. No. No. No. No. No. Not me. No. No. On IT level. I don't I don't I don't work in IT. I don't know. We don't yeah. Because it doesn't doesn't really bother me. Okay. Sorry. No. I I can't I I can't help you. No. I'm sorry. Thanks. Bye bye. 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Yep. Where where are you calling from? Sorry. No.\n\nSorry. Of what? Sorry. I I didn't understand. What?\n\nI I IT review within the business. No. No. No. No.\n\nNo. Not me. No. No. On IT level.\n\nI don't I don't I don't work in IT. I don't know. We don't yeah. Because it doesn't doesn't really bother me. Okay.\n\nSorry. No. I I can't I I can't help you. No. I'm sorry.\n\nThanks. Bye bye. 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Hi, sir. Good afternoon. Yeah. This is Abby from TechnoWand in Springfield, Brisbane.\n\nI wanted to make sure this is mister Daniel Rendon\n\nChannel 1: Yep. Where where are you calling from? Sorry.\n\nChannel 0: from TechnoWand in Springfield, Brisbane, sir. Actually, Daniel asked me to reach out to call you and verify if this is still accurate since we've spoken with you in the past. And I have a note here. It shows that you're coming up for an IT review towards the middle of this year, which is this month, June. Is that correct?\n\nOr are you\n\nChannel 1: No.\n\nChannel 0: the\n\nChannel 1: Sorry.\n\nChannel 0: one handling?\n\nChannel 1: Of what? Sorry.\n\nChannel 0: IT\n\nChannel 1: I I didn't understand.\n\nChannel 0: review? I like India, t like Tom, you're up for an IT review?\n\nChannel 1: What?\n\nChannel 0: The one handling your\n\nChannel 1: I I IT review within the business.\n\nChannel 0: uh-huh. Yeah. With your business. 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let him know.","start":100.57494,"end":101.53494,"sentiment":"neutral","sentiment_score":0.20547527447342873},{"text":"You take care.","start":101.53494,"end":102.41494,"sentiment":"neutral","sentiment_score":0.2485772023598353},{"text":"Bye bye.","start":102.41494,"end":103.15494,"sentiment":"neutral","sentiment_score":0.11006370186805725}],"sentiment":"neutral","sentiment_score":0.19864001207881504,"channel":0,"num_words":9,"start":100.57494,"end":103.15494}]},"summary":{"result":"success","short":"Abby from TechnoWand in Springfield, Brisbane calls Daniel Rendon Yep to verify his upcoming IT review in June. Daniel is confused because he doesn't work in IT, but Abby explains that Daniel is up for an IT review to check some things in some areas. Daniel's supervisor tells him that he can't help him and apologizes, but thanks her for her time."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello? Hello? Hi, sir.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.09388653188943864},{"text":"Good afternoon.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.35662731528282166},{"text":"Yeah. This is Abby from TechnoWand in Springfield, Brisbane. I wanted to make sure this is mister Daniel Rendon Yep. Where where are you calling from? Sorry. from TechnoWand in Springfield, Brisbane, sir. Actually, Daniel asked me to reach out to call you and verify if this is still accurate since we've spoken with you in the past. And I have a note here. It shows that you're coming up for an IT review towards the middle of this year, which is this month, June. Is that correct? Or are you No. the Sorry. one handling? Of what? Sorry. IT I I didn't understand. review? I like India, t like Tom, you're up for an IT review? What? The one handling your I I IT review within the business. uh-huh. Yeah. With your business. With your company, basically, No. the one No. No. No. No. Not me. No. you're not the one handling the IT support? But so far, what was your observation? Do No. you On have? IT level. I don't I don't I don't work in IT. I don't know. I mean, with your IT support, like IT team, internal teams currently handling your IT support. So far so good? We don't yeah. Because it doesn't doesn't really bother me. Oh, okay. Got it. Because we we have Daniel here that is showing that you're up for an IT review to reevaluate and check some things in some areas, Okay. Sorry. whatever No. I needs.","start_word":6,"end_word":252,"sentiment":"neutral","sentiment_score":-0.04083213582634926},{"text":"I can't I I can't help you.","start_word":253,"end_word":259,"sentiment":"negative","sentiment_score":-0.3870267271995544},{"text":"No. I'm sorry. Alright. But thank you, Thanks. sir, for your time. Bye Alright? bye. Bye. I'll let him know. You take care. Bye bye.","start_word":260,"end_word":284,"sentiment":"neutral","sentiment_score":0.11814431101083755}],"average":{"sentiment":"neutral","sentiment_score":-0.026415077475614324}}}}