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Just wanted to check-in because we noticed that the router has been delivered, but your service is still offline. Do you need assistance in setting it up or having issue? Mhmm. Mhmm. Mhmm. Yeah. That is directly from Supa Networks. Mhmm. But are you at the address right now? At the address? The serve at the service address right now? Okay. Actually, when we're activating the service, it, yeah, it asks us about the NDC charges. So that means it's still not settled. But right now, unfortunately, we cannot able to check it as this is directly to Supa Networks. We can we don't have monitor. We cannot monitor it on our end. So I suggest you call them directly, Supa Networks. Yeah. Because they are the one who have records regarding that. Yeah. But if you go to the address, you can check if there's an network termination device installed already. It's like a black box, yeah, on the wall. Mhmm. It's still being charged. Yeah. So prop yeah. Probably, the property manager have already settled the payment, or they just installed it without a front payment? Because that's that's what happening with other addresses. Even though the NDC charges has not been settled yet. They they already installed the equipment at the address. Then once there once there's a customer activating a service, that's the time then that they will charge it. So even though the there's already an equipment installed, maybe the the NDC charges haven't been paid. Yeah. Mhmm. Yeah. Actually, you will still be able to connect to the Internet even if the NFC charge hasn't been paid yet. But please do know that your account may be suspended if the payment isn't made by the due date. So you can still be able to connect with it. Actually, regarding the due date, we do not have we do not have it on our record also. Super Network is the one providing the due date for it. They'll just inform. Yeah. Yeah. Mhmm. Yeah. That's correct. If it's still unpaid, that's the time Supa Network will inform us and advise us to suspend the service if ever. So, yeah, we're we do not have control with this, actually. It's directly from Supa Network. Yeah. Okay then. If Yeah. And if you're having issue with setting up the Internet connection, just give us a callback so we can assist you if ever okay. Bye for now. 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Hello. Good morning. This is Maureen from Airtel tech support. Am I speaking with Chongbin Kim?\n\nYeah. Just wanted to check-in because we noticed that the router has been delivered, but your service is still offline. Do you need assistance in setting it up or having issue? Mhmm. Mhmm.\n\nMhmm. Yeah. That is directly from Supa Networks. Mhmm. But are you at the address right now?\n\nAt the address? The serve at the service address right now? Okay. Actually, when we're activating the service, it, yeah, it asks us about the NDC charges. So that means it's still not settled.\n\nBut right now, unfortunately, we cannot able to check it as this is directly to Supa Networks. We can we don't have monitor. We cannot monitor it on our end. So I suggest you call them directly, Supa Networks. Yeah.\n\nBecause they are the one who have records regarding that. Yeah. But if you go to the address, you can check if there's an network termination device installed already. It's like a black box, yeah, on the wall. Mhmm.\n\nIt's still being charged. Yeah. So prop yeah. Probably, the property manager have already settled the payment, or they just installed it without a front payment? Because that's that's what happening with other addresses.\n\nEven though the NDC charges has not been settled yet. They they already installed the equipment at the address. Then once there once there's a customer activating a service, that's the time then that they will charge it. So even though the there's already an equipment installed, maybe the the NDC charges haven't been paid. Yeah.\n\nMhmm. Yeah. Actually, you will still be able to connect to the Internet even if the NFC charge hasn't been paid yet. But please do know that your account may be suspended if the payment isn't made by the due date. So you can still be able to connect with it.\n\nActually, regarding the due date, we do not have we do not have it on our record also. Super Network is the one providing the due date for it. They'll just inform. Yeah. Yeah.\n\nMhmm. Yeah. That's correct. If it's still unpaid, that's the time Supa Network will inform us and advise us to suspend the service if ever. So, yeah, we're we do not have control with this, actually.\n\nIt's directly from Supa Network. Yeah. Okay then. If Yeah. And if you're having issue with setting up the Internet connection, just give us a callback so we can assist you if ever okay.\n\nBye for now. Have a great day.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.6399999,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.10150562226772308},{"text":"Hello.","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.13580554723739624},{"text":"Good morning.","start":3.6,"end":4.34,"sentiment":"positive","sentiment_score":0.35230550169944763},{"text":"This is Maureen from Airtel tech support.","start":4.64,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.22753799174513137},{"text":"Am I speaking with Chongbin Kim?","start":8.559999,"end":11.219999,"sentiment":"neutral","sentiment_score":0.10893816500902176}],"sentiment":"neutral","sentiment_score":0.1875480650102391,"num_words":17,"start":2.6399999,"end":11.219999},{"sentences":[{"text":"Yeah.","start":13.6449995,"end":13.964999,"sentiment":"neutral","sentiment_score":0.05007267743349075},{"text":"Just wanted to check-in because we noticed that the router has been delivered, but your service is 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addresses.","start":176.37,"end":180.23,"sentiment":"neutral","sentiment_score":-0.14880010299384594}],"sentiment":"neutral","sentiment_score":-0.15756108074942055,"num_words":34,"start":156.01999,"end":180.23},{"sentences":[{"text":"Even though the NDC charges has not been settled yet.","start":180.77,"end":186.08499,"sentiment":"neutral","sentiment_score":-0.3211819350719452},{"text":"They they already installed the equipment at the address.","start":186.305,"end":190.72499,"sentiment":"neutral","sentiment_score":-0.07050429388052887},{"text":"Then once there once there's a customer activating a service, that's the time then that they will charge it.","start":191.425,"end":199.70001,"sentiment":"neutral","sentiment_score":-0.0628509109741763},{"text":"So even though the there's already an equipment installed, maybe the the NDC charges haven't been paid.","start":200.8,"end":212.195,"sentiment":"neutral","sentiment_score":-0.24676347743062413},{"text":"Yeah.","start":214.415,"end":214.915,"sentiment":"neutral","sentiment_score":-0.07165941596031189}],"sentiment":"neutral","sentiment_score":-0.16619935422204435,"num_words":56,"start":180.77,"end":214.915},{"sentences":[{"text":"Mhmm.","start":220.415,"end":220.915,"sentiment":"neutral","sentiment_score":-0.03613711893558502},{"text":"Yeah.","start":224.39,"end":224.89,"sentiment":"neutral","sentiment_score":0.11566930264234544},{"text":"Actually, you will still be able to connect to the Internet even if the NFC charge hasn't been paid yet.","start":225.19,"end":232.09,"sentiment":"neutral","sentiment_score":0.09764481335878372},{"text":"But please do know that your account may be suspended if the payment isn't made by the due date.","start":232.39,"end":237.77,"sentiment":"neutral","sentiment_score":-0.14115377123418607},{"text":"So you can still be able to connect with it.","start":238.345,"end":240.845,"sentiment":"neutral","sentiment_score":-0.005270868912339211}],"sentiment":"neutral","sentiment_score":-0.013768664542950835,"num_words":51,"start":220.415,"end":240.845},{"sentences":[{"text":"Actually, regarding the due date, we do not have we do not have it on our record also.","start":242.425,"end":248.845,"sentiment":"neutral","sentiment_score":-0.19341529657443365},{"text":"Super Network is the one providing the due date for it.","start":249.545,"end":254.04,"sentiment":"neutral","sentiment_score":0.049761686474084854},{"text":"They'll just inform.","start":254.51999,"end":255.65999,"sentiment":"neutral","sentiment_score":0.03957144729793072},{"text":"Yeah.","start":258.19998,"end":258.69998,"sentiment":"neutral","sentiment_score":0.02056737989187241},{"text":"Yeah.","start":259.56,"end":260.06,"sentiment":"neutral","sentiment_score":-0.014328129589557648}],"sentiment":"neutral","sentiment_score":-0.08262185867437545,"num_words":34,"start":242.425,"end":260.06},{"sentences":[{"text":"Mhmm.","start":263.88,"end":264.38,"sentiment":"neutral","sentiment_score":0.006386261433362961},{"text":"Yeah.","start":264.75998,"end":265.08,"sentiment":"neutral","sentiment_score":0.08030170202255249},{"text":"That's correct.","start":265.08,"end":265.97998,"sentiment":"neutral","sentiment_score":0.10870875045657158},{"text":"If it's still unpaid, that's the time Supa Network will inform us and advise us to suspend the service if ever.","start":267.615,"end":277.79498,"sentiment":"neutral","sentiment_score":-0.13424644193478993},{"text":"So, yeah, we're we do not have control with this, actually.","start":278.495,"end":281.715,"sentiment":"neutral","sentiment_score":-0.17780975929715417}],"sentiment":"neutral","sentiment_score":-0.12419381023695071,"num_words":36,"start":263.88,"end":281.715},{"sentences":[{"text":"It's directly from Supa Network.","start":282.25,"end":284.91,"sentiment":"neutral","sentiment_score":0.005333386175334453},{"text":"Yeah.","start":286.97,"end":287.47,"sentiment":"neutral","sentiment_score":0.032285064458847046},{"text":"Okay then.","start":288.25,"end":289.07,"sentiment":"neutral","sentiment_score":0.09030000120401382},{"text":"If Yeah.","start":289.37,"end":295.725,"sentiment":"neutral","sentiment_score":0.11395801231265068},{"text":"And if you're having issue with setting up the Internet connection, just give us a callback so we can assist you if ever okay.","start":295.725,"end":303.885,"sentiment":"neutral","sentiment_score":0.014100890684251985}],"sentiment":"neutral","sentiment_score":0.02370262937620282,"num_words":34,"start":282.25,"end":303.885},{"sentences":[{"text":"Bye for now.","start":303.885,"end":304.945,"sentiment":"neutral","sentiment_score":0.1854322999715805},{"text":"Have a great day.","start":305.405,"end":306.465,"sentiment":"positive","sentiment_score":0.8046993464231491}],"sentiment":"positive","sentiment_score":0.5392991836581912,"num_words":7,"start":303.885,"end":306.465}]}}]},{"alternatives":[{"transcript":"Hello? Yeah. That's right. Yep. Mhmm. Yeah. Well, I'm just checking the the owner of the unit whether the the NBN I think it's called let me go back to the email. It's it's called new development charge, whether that's been actually paid by the owner or not. Because I haven't received a email from the provider saying that this charge needs to be paid as well. Yeah. Yeah. Yeah. Supernatural. Yeah. Yeah. Yeah. Am I? No. Not right now. No. No. But are you able to check on your system whether this charge has been paid or it has to be done through the super network? Yep. Yep. Okay. Yep. Yeah. Mhmm. Okay. You mean the box? Yeah. Yeah. It it's been installed. Like, everything's good to go. But my question is, because if yeah. Whether because this is a once of charge, and then why why am I getting charged for this? Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yep. Mhmm. Yep. Mhmm. Mhmm. Okay. So I'm not gonna go ahead and activate plug in the router as of yet because I wanna make sure that this MBC charge has been settled first. Yep. Yeah. Mhmm. By what date? Sorry. Yeah. Okay. Yep. Yeah. So you're saying the Internet will be still active if I plug in. Yeah. It's just a a message that needs to be settled by the the owners then. Yeah. Is that correct? Yep. Yep. Okay. Yep. Mhmm. Yep. Yeah. I understand. Yep. Yep. Yep. Okay. No worries. Thanks for the follow-up call, but anyway, but I'll look into the the settlement charges. Yep. Yep. Yep. Yep. No worries. Yeah. Okay. Will do. Yep. Thank you. Bye. 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Hello. Good morning. This is Maureen from Airtel tech support. Am I speaking with Chongbin\n\nChannel 1: Hello?\n\nChannel 0: Kim?\n\nChannel 1: Yeah. That's right. Yep.\n\nChannel 0: Yeah. Just wanted to check-in because we noticed that the router has been delivered, but your\n\nChannel 1: Mhmm.\n\nChannel 0: service is still offline. Do you\n\nChannel 1: Yeah.\n\nChannel 0: need assistance in setting it up or having issue?\n\nChannel 1: Well, I'm just checking the the owner of the unit whether the the NBN I think it's called let me go back to the email. It's it's called new development charge,\n\nChannel 0: Mhmm.\n\nChannel 1: whether that's been actually paid by the owner or not. Because\n\nChannel 0: Mhmm.\n\nChannel 1: I haven't received a email from the provider saying that this charge needs to be paid as well.\n\nChannel 0: Mhmm. Yeah. That is\n\nChannel 1: Yeah.\n\nChannel 0: directly from Supa Networks.\n\nChannel 1: Yeah. Yeah. Supernatural.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: But are you at the address right now?\n\nChannel 1: Am I?\n\nChannel 0: At the address? The serve at the service address right now?\n\nChannel 1: No. Not right now. No. No. But are you\n\nChannel 0: Okay.\n\nChannel 1: able to check on your system whether this charge has been paid or it has to be done through the super network?\n\nChannel 0: Actually, when we're activating the service,\n\nChannel 1: Yep.\n\nChannel 0: it, yeah, it asks us about the NDC charges. So that means it's still not settled. But right now, unfortunately, we cannot able to check it as this is directly to Supa Networks.\n\nChannel 1: Yep.\n\nChannel 0: We can we don't have monitor.\n\nChannel 1: Okay.\n\nChannel 0: We cannot monitor it on our end. So\n\nChannel 1: Yep.\n\nChannel 0: I suggest you call them directly, Supa Networks. Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Because they are the one who have records regarding that.\n\nChannel 1: Mhmm.\n\nChannel 0: Yeah. But\n\nChannel 1: Okay.\n\nChannel 0: if you go to the address, you can check if there's an network termination device installed already. It's\n\nChannel 1: You\n\nChannel 0: like\n\nChannel 1: mean\n\nChannel 0: a\n\nChannel 1: the box?\n\nChannel 0: black box, yeah,\n\nChannel 1: Yeah.\n\nChannel 0: on the\n\nChannel 1: Yeah.\n\nChannel 0: wall.\n\nChannel 1: It it's been installed. Like, everything's good to go. But\n\nChannel 0: Mhmm.\n\nChannel 1: my question is, because if\n\nChannel 0: It's still being charged.\n\nChannel 1: yeah. Whether because this is a once of charge, and then why why\n\nChannel 0: Yeah.\n\nChannel 1: am I getting\n\nChannel 0: So\n\nChannel 1: charged for this?\n\nChannel 0: prop\n\nChannel 1: Yeah. Yeah. Yeah. Yeah. Yeah.\n\nYeah.\n\nChannel 0: yeah. Probably, the property manager have already settled the payment, or they just installed it without a front payment? Because that's that's what happening with other addresses. Even\n\nChannel 1: Yep.\n\nChannel 0: though the NDC charges has not been settled yet. They\n\nChannel 1: Mhmm.\n\nChannel 0: they already installed the equipment at the address.\n\nChannel 1: Yep.\n\nChannel 0: Then once there once there's a customer activating a service, that's the time then that they will charge it.\n\nChannel 1: Mhmm.\n\nChannel 0: So even though the there's already an equipment installed, maybe the the NDC charges haven't been paid.\n\nChannel 1: Mhmm. Okay. So I'm not\n\nChannel 0: Yeah.\n\nChannel 1: gonna go ahead and activate plug in the router as of yet because I wanna\n\nChannel 0: Mhmm.\n\nChannel 1: make sure that this MBC charge has been settled first.\n\nChannel 0: Yeah.\n\nChannel 1: Yep.\n\nChannel 0: Actually, you will still be able to connect to the Internet even\n\nChannel 1: Yeah.\n\nChannel 0: if the NFC charge hasn't been paid yet. But\n\nChannel 1: Mhmm.\n\nChannel 0: please do know that your account may be suspended if the payment isn't made by the due date. So you can still\n\nChannel 1: By\n\nChannel 0: be able\n\nChannel 1: what\n\nChannel 0: to connect\n\nChannel 1: date?\n\nChannel 0: with\n\nChannel 1: Sorry.\n\nChannel 0: it.\n\nChannel 1: Yeah.\n\nChannel 0: Actually, regarding the due date, we do not have we do not have it on our record also.\n\nChannel 1: Okay.\n\nChannel 0: Super Network is the one providing\n\nChannel 1: Yep.\n\nChannel 0: the due date for it.\n\nChannel 1: Yeah.\n\nChannel 0: They'll\n\nChannel 1: So\n\nChannel 0: just\n\nChannel 1: you're\n\nChannel 0: inform.\n\nChannel 1: saying the Internet will be still active if I\n\nChannel 0: Yeah.\n\nChannel 1: plug in. Yeah. It's just\n\nChannel 0: Yeah.\n\nChannel 1: a a message that needs to be settled by the the owners then. Yeah. Is that correct?\n\nChannel 0: Mhmm.\n\nChannel 1: Yep. Yep.\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: Okay.\n\nChannel 0: If it's still unpaid, that's the time Supa Network will inform us\n\nChannel 1: Yep.\n\nChannel 0: and advise us to suspend the service if ever.\n\nChannel 1: Mhmm.\n\nChannel 0: So, yeah, we're we do not have\n\nChannel 1: Yep.\n\nChannel 0: control with this, actually.\n\nChannel 1: Yeah.\n\nChannel 0: It's\n\nChannel 1: I understand. Yep.\n\nChannel 0: directly\n\nChannel 1: Yep.\n\nChannel 0: from Supa Network.\n\nChannel 1: Yep. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: No worries.\n\nChannel 0: Okay then.\n\nChannel 1: Thanks for the\n\nChannel 0: If\n\nChannel 1: follow-up call, but anyway, but I'll look into the the settlement charges. Yep. Yep.\n\nChannel 0: Yeah.\n\nChannel 1: Yep.\n\nChannel 0: And if you're having issue with setting up the Internet connection, just give\n\nChannel 1: Yep.\n\nChannel 0: us a callback so we can\n\nChannel 1: No\n\nChannel 0: assist\n\nChannel 1: worries.\n\nChannel 0: you\n\nChannel 1: Yeah.\n\nChannel 0: if\n\nChannel 1: Okay.\n\nChannel 0: ever\n\nChannel 1: Will do. Yep.\n\nChannel 0: okay. Bye for now.\n\nChannel 1: Thank you.\n\nChannel 0: Have a great day.\n\nChannel 1: Bye. Bye.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.6399999,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.10150562226772308},{"text":"Hello.","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.13580554723739624},{"text":"Good morning.","start":3.6,"end":4.34,"sentiment":"positive","sentiment_score":0.35230550169944763},{"text":"This is Maureen from Airtel tech support.","start":4.64,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.22753799174513137},{"text":"Am I speaking with 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new development charge,","start":49.305,"end":51.885,"sentiment":"neutral","sentiment_score":-0.10242812956372897}],"sentiment":"neutral","sentiment_score":-0.07325520090037776,"channel":1,"num_words":31,"start":25.215,"end":51.885},{"sentences":[{"text":"Mhmm.","start":52.864998,"end":53.364998,"sentiment":"neutral","sentiment_score":-0.0995294451713562}],"sentiment":"neutral","sentiment_score":-0.0995294451713562,"channel":0,"num_words":1,"start":52.864998,"end":53.364998},{"sentences":[{"text":"whether that's been actually paid by the owner or 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The representative suggests that the customer call Supa Networks directly to see if an NDC charge has been paid and that the account may be suspended if the payment isn't made by the due date. The representative also advises the customer to suspend the service if they experience any issues with setting up the Internet connection."},"intents":{"segments":[{"text":"Just wanted to check-in because we noticed that the router has been delivered, but your Mhmm. service is still offline. Do you Yeah.","start_word":23,"end_word":45,"intents":[{"intent":"Check router delivery","confidence_score":0.3449522}]},{"text":"need assistance in setting it up or having issue?","start_word":46,"end_word":54,"intents":[{"intent":"Set up service","confidence_score":0.38769695}]},{"text":"Actually, when we're activating the service, Yep. it, yeah, it asks us about the NDC charges. So that means it's still not settled. But right now, unfortunately, we cannot able to check it as this is directly to Supa Networks. Yep.","start_word":186,"end_word":226,"intents":[{"intent":"Pay ndc charges","confidence_score":0.024305888},{"intent":"Activate service","confidence_score":0.014118056},{"intent":"Monitor ndc charges","confidence_score":0.072306834}]},{"text":"if you go to the address, you can check if there's an network termination device installed already.","start_word":267,"end_word":283,"intents":[{"intent":"Check network termination device","confidence_score":0.48669595}]},{"text":"if you go to the address, you can check if there's an network termination device installed already. It's You like mean a the box? black box, yeah, Yeah. on the Yeah. wall. It it's been installed. Like, everything's good to go. 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At the address? The serve at the service address right now? No. Not right now. No. No. But are you Okay. able to check on your system whether this charge has been paid or it has to be done through the super network? Actually, when we're activating the service, Yep. it, yeah, it asks us about the NDC charges. So that means it's still not settled.","start_word":4,"end_word":208,"sentiment":"neutral","sentiment_score":-0.06734525412321091},{"text":"But right now, unfortunately, we cannot able to check it as this is directly to Supa Networks.","start_word":209,"end_word":225,"sentiment":"negative","sentiment_score":-0.4525415599346161},{"text":"Yep.","start_word":226,"end_word":226,"sentiment":"neutral","sentiment_score":-0.17653942108154297},{"text":"We can we don't have monitor.","start_word":227,"end_word":232,"sentiment":"negative","sentiment_score":-0.35314640402793884},{"text":"Okay. We cannot monitor it on our end. So Yep. I suggest you call them directly, Supa Networks. Yeah. Yeah. Because they are the one who have records regarding that. Mhmm. Yeah. But Okay. if you go to the address, you can check if there's an network termination device installed already. It's You like mean a the box? black box, yeah, Yeah. on the Yeah. wall. It it's been installed.","start_word":233,"end_word":302,"sentiment":"neutral","sentiment_score":0.02396907550948007},{"text":"Like, everything's good to go.","start_word":303,"end_word":307,"sentiment":"positive","sentiment_score":0.4843783974647522},{"text":"But Mhmm. my question is, because if It's still being charged. yeah. Whether because this is a once of charge, and then why why Yeah. am I getting So charged for this? prop Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. yeah. Probably, the property manager have already settled the payment, or they just installed it without a front payment? Because that's that's what happening with other addresses. 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So you can still By be able what to connect date? with Sorry. it. Yeah. Actually, regarding the due date, we do not have we do not have it on our record also. Okay. Super Network is the one providing Yep. the due date for it. Yeah. They'll So just you're inform. saying the Internet will be still active if I Yeah. plug in. Yeah. It's just Yeah. a a message that needs to be settled by the the owners then. Yeah. Is that correct? Mhmm. Yep. Yep. Yeah. That's correct. Okay. If it's still unpaid, that's the time Supa Network will inform us Yep. and advise us to suspend the service if ever. Mhmm. So, yeah, we're we do not have Yep. control with this, actually. Yeah. It's I understand. Yep. directly Yep. from Supa Network. Yep. Okay. Yeah. No worries. Okay then. Thanks for the If follow-up call, but anyway, but I'll look into the the settlement charges. Yep. Yep. Yeah. Yep. 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