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What is the phone number, please? May I have it, please? Oh, you're pertaining to your Indian phone number, right, that you would like to use in Australia? Mhmm. Okay. I'm sorry. You have reached a wrong phone number. This is Airtel Australia. What we do is to provide Internet services, a mobile plan services, and we only support Australian phone number. As asides with that, we cannot provide support to any other phone number. So about your Indian phone number, you still need to contact your local network, which I assume Airtel India. It just so happened we're using the same name Airtel, but we're operating solely separately. We are not affiliated. Yeah. Alright. So just contact your local network to get support to sort this out for you. Alright. 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This is Airtel accounts. How may I help you today? Hi. How are you?\n\nI'm good. And how may I help you today? Oh, what's the number, please? May I have the number? Yeah.\n\nWhat is the phone number, please? May I have it, please? Oh, you're pertaining to your Indian phone number, right, that you would like to use in Australia? Mhmm. Okay.\n\nI'm sorry. You have reached a wrong phone number. This is Airtel Australia. What we do is to provide Internet services, a mobile plan services, and we only support Australian phone number. As asides with that, we cannot provide support to any other phone number.\n\nSo about your Indian phone number, you still need to contact your local network, which I assume Airtel India. It just so happened we're using the same name Airtel, but we're operating solely separately. We are not affiliated. Yeah. Alright.\n\nSo just contact your local network to get support to sort this out for you. Alright. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.52,"end":1.76,"sentiment":"neutral","sentiment_score":0.1352756917476654},{"text":"This is Airtel accounts.","start":1.76,"end":3.12,"sentiment":"neutral","sentiment_score":0.17270081862807274},{"text":"How may I help you today?","start":3.12,"end":4.5,"sentiment":"neutral","sentiment_score":0.2492730269829432},{"text":"Hi.","start":10.32,"end":10.639999,"sentiment":"neutral","sentiment_score":0.27938947081565857},{"text":"How are you?","start":10.639999,"end":11.54,"sentiment":"neutral","sentiment_score":0.23458872238794962}],"sentiment":"neutral","sentiment_score":0.2203248510758082,"num_words":15,"start":1.52,"end":11.54},{"sentences":[{"text":"I'm good.","start":14.805,"end":15.285,"sentiment":"positive","sentiment_score":0.531576007604599},{"text":"And how may I help you today?","start":15.285,"end":16.745,"sentiment":"neutral","sentiment_score":0.3145975981439863},{"text":"Oh, what's the number, please?","start":33.17,"end":34.63,"sentiment":"neutral","sentiment_score":-0.1086806908249855},{"text":"May I have the number?","start":37.57,"end":38.629997,"sentiment":"neutral","sentiment_score":-0.03852947652339935},{"text":"Yeah.","start":42.69,"end":43.01,"sentiment":"neutral","sentiment_score":-0.00036939606070518494}],"sentiment":"neutral","sentiment_score":0.12644574847072362,"num_words":20,"start":14.805,"end":43.01},{"sentences":[{"text":"What is the phone number, please?","start":43.01,"end":44.61,"sentiment":"neutral","sentiment_score":-0.010396497944990793},{"text":"May I have it, please?","start":44.61,"end":45.645,"sentiment":"neutral","sentiment_score":-0.007095036748796702},{"text":"Oh, you're pertaining to your Indian phone number, right, that you would like to use in Australia?","start":49.965,"end":55.105,"sentiment":"neutral","sentiment_score":-0.012100283385199659},{"text":"Mhmm.","start":58.125,"end":58.625,"sentiment":"neutral","sentiment_score":-0.014275568537414074},{"text":"Okay.","start":60.285,"end":60.785,"sentiment":"neutral","sentiment_score":-0.05012894049286842}],"sentiment":"neutral","sentiment_score":-0.012265449933086833,"num_words":30,"start":43.01,"end":60.785},{"sentences":[{"text":"I'm sorry.","start":61.100002,"end":61.5,"sentiment":"neutral","sentiment_score":-0.137071892619133},{"text":"You have reached a wrong phone number.","start":61.5,"end":63.1,"sentiment":"neutral","sentiment_score":-0.24357062152453832},{"text":"This is Airtel Australia.","start":63.1,"end":64.64,"sentiment":"neutral","sentiment_score":-0.1116391234099865},{"text":"What we do is to provide Internet services, a mobile plan services, and we only support Australian phone number.","start":64.7,"end":71.26,"sentiment":"neutral","sentiment_score":-0.10913493405831487},{"text":"As asides with that, we cannot provide support to any other phone number.","start":71.26,"end":76.16,"sentiment":"neutral","sentiment_score":-0.1865596083494333}],"sentiment":"neutral","sentiment_score":-0.15387851744890213,"num_words":45,"start":61.100002,"end":76.16},{"sentences":[{"text":"So about your Indian phone number, you still need to contact your local network, which I assume Airtel India.","start":76.565,"end":83.065,"sentiment":"neutral","sentiment_score":-0.109109423270351},{"text":"It just so happened we're using the same name Airtel, but we're operating solely separately.","start":83.365,"end":89.225,"sentiment":"neutral","sentiment_score":-0.09293081959088643},{"text":"We are not affiliated.","start":89.920006,"end":91.22,"sentiment":"neutral","sentiment_score":-0.10655789822340012},{"text":"Yeah.","start":93.68,"end":94.18,"sentiment":"neutral","sentiment_score":0.007725555449724197},{"text":"Alright.","start":95.04,"end":95.54,"sentiment":"neutral","sentiment_score":0.0614444725215435}],"sentiment":"neutral","sentiment_score":-0.09560257252305746,"num_words":40,"start":76.565,"end":95.54},{"sentences":[{"text":"So just contact your local network to get support to sort this out for you.","start":95.92,"end":101.93494,"sentiment":"neutral","sentiment_score":0.061018397907416026},{"text":"Alright.","start":103.91494,"end":104.394936,"sentiment":"neutral","sentiment_score":0.23812255263328552},{"text":"Thank you.","start":104.394936,"end":105.13494,"sentiment":"neutral","sentiment_score":0.29592078924179077}],"sentiment":"neutral","sentiment_score":0.09695778331822819,"num_words":18,"start":95.92,"end":105.13494}]}}]},{"alternatives":[{"transcript":"Hi. My social life is new. Yeah. Good. How are you? Like, recently, what happened was, like, I've moved from India to Melbourne in January month in February. So what happened was my SIM was active. Airtel SIM was active till May, but after May, it became inactive. Sorry? Yeah. Airtel number, I do have. Yeah. 861841. Yeah. You want the Australian phone number? Okay. Okay. Okay. Okay. Yeah. Sure. Thank 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My social life is new. Yeah. Good. How are you?\n\nLike, recently, what happened was, like, I've moved from India to Melbourne in January month in February. So what happened was my SIM was active. Airtel SIM was active till May, but after May, it became inactive. Sorry? Yeah.\n\nAirtel number, I do have. Yeah. 861841. Yeah. You want the Australian phone number?\n\nOkay. Okay. Okay. Okay. Yeah.\n\nSure. 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This is Airtel accounts. How may I help you today?\n\nChannel 1: Hi. My social life is new.\n\nChannel 0: Hi. How are you?\n\nChannel 1: Yeah. Good. How are you?\n\nChannel 0: I'm good. And how may I help you today?\n\nChannel 1: Like, recently, what happened was, like, I've moved from India to Melbourne in January month in February. So what happened was my SIM was active. Airtel SIM was active till May, but after\n\nChannel 0: Oh,\n\nChannel 1: May,\n\nChannel 0: what's\n\nChannel 1: it\n\nChannel 0: the\n\nChannel 1: became\n\nChannel 0: number,\n\nChannel 1: inactive.\n\nChannel 0: please?\n\nChannel 1: Sorry?\n\nChannel 0: May I have the number?\n\nChannel 1: Yeah. Airtel number, I do have.\n\nChannel 0: Yeah. What is the phone number, please? May I have it, please?\n\nChannel 1: Yeah. 861841.\n\nChannel 0: Oh, you're pertaining to your Indian phone number, right, that you would like to use in Australia?\n\nChannel 1: Yeah. You want the Australian\n\nChannel 0: Mhmm.\n\nChannel 1: phone number?\n\nChannel 0: Okay. I'm sorry. You have reached a wrong phone number. This is Airtel Australia. What we do is to provide Internet services, a mobile plan services, and we only support Australian phone number.\n\nAs asides with that, we cannot provide support to any other phone number. So about your Indian phone number, you still need to contact your local network, which I assume Airtel India. It just so happened we're using the same name Airtel, but we're operating solely separately. We are not affiliated.\n\nChannel 1: Okay. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Okay.\n\nChannel 0: Alright.\n\nChannel 1: Okay.\n\nChannel 0: So just contact your local network to get support to sort this out for you.\n\nChannel 1: Yeah. Sure. Thank you.\n\nChannel 0: Alright. 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please?","start":44.61,"end":45.645,"sentiment":"neutral","sentiment_score":-0.007095036748796702}],"sentiment":"neutral","sentiment_score":-0.008185297289552787,"channel":0,"num_words":12,"start":42.69,"end":45.645},{"sentences":[{"text":"Yeah.","start":46.235,"end":46.715,"sentiment":"neutral","sentiment_score":-0.0003703800030052662},{"text":"861841.","start":46.715,"end":48.655003,"sentiment":"neutral","sentiment_score":-0.000941172824241221}],"sentiment":"neutral","sentiment_score":-0.0006557764136232436,"channel":1,"num_words":2,"start":46.235,"end":48.655003},{"sentences":[{"text":"Oh, you're pertaining to your Indian phone number, right, that you would like to use in 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just contact your local network to get support to sort this out for you.","start":95.92,"end":101.93494,"sentiment":"neutral","sentiment_score":0.061018397907416026}],"sentiment":"neutral","sentiment_score":0.061018397907416026,"channel":0,"num_words":15,"start":95.92,"end":101.93494},{"sentences":[{"text":"Yeah.","start":102.605,"end":103.005005,"sentiment":"neutral","sentiment_score":0.11267582327127457},{"text":"Sure.","start":103.005005,"end":103.405,"sentiment":"neutral","sentiment_score":0.2022548615932465},{"text":"Thank you.","start":103.405,"end":104.225006,"sentiment":"neutral","sentiment_score":0.32786156237125397}],"sentiment":"neutral","sentiment_score":0.24266345240175724,"channel":1,"num_words":4,"start":102.605,"end":104.225006},{"sentences":[{"text":"Alright.","start":103.91494,"end":104.394936,"sentiment":"neutral","sentiment_score":0.23812255263328552},{"text":"Thank 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The agent asks for the customer's phone number and explains that Airtel only supports Australian phone numbers. The agent advises the customer to contact their local network to get support for their Indian phone number."},"intents":{"segments":[{"text":"Like, recently, what happened was, like, I've moved from India to Melbourne in January month in February. So what happened was my SIM was active. Airtel SIM was active till May, but after Oh, May, what's it the became number, inactive. please? Sorry?","start_word":35,"end_word":77,"intents":[{"intent":"Resolve ticket issue","confidence_score":0.000033577424}]}]},"sentiments":{"segments":[{"text":"Hi. This is Airtel accounts. How may I help you today? Hi. My social life is new. Hi. How are you?","start_word":0,"end_word":20,"sentiment":"neutral","sentiment_score":0.20167458057403564},{"text":"Yeah. Good. How are you? I'm good.","start_word":21,"end_word":27,"sentiment":"positive","sentiment_score":0.45446473360061646},{"text":"And how may I help you today? Like, recently, what happened was, like, I've moved from India to Melbourne in January month in February. So what happened was my SIM was active. Airtel SIM was active till May, but after Oh, May, what's it the became number, inactive. please? Sorry? May I have the number? Yeah. Airtel number, I do have. Yeah. What is the phone number, please? May I have it, please? Yeah. 861841. Oh, you're pertaining to your Indian phone number, right, that you would like to use in Australia? Yeah. You want the Australian Mhmm. phone number? Okay. I'm sorry. You have reached a wrong phone number. This is Airtel Australia. What we do is to provide Internet services, a mobile plan services, and we only support Australian phone number. As asides with that, we cannot provide support to any other phone number. So about your Indian phone number, you still need to contact your local network, which I assume Airtel India. It just so happened we're using the same name Airtel, but we're operating solely separately. We are not affiliated. Okay. Okay. Yeah. Okay. Alright. Okay. So just contact your local network to get support to sort this out for you. Yeah. Sure. Thank you. Alright.","start_word":28,"end_word":237,"sentiment":"neutral","sentiment_score":-0.04395740479230881},{"text":"Thank you.","start_word":238,"end_word":239,"sentiment":"positive","sentiment_score":0.350149005651474}],"average":{"sentiment":"neutral","sentiment_score":-0.0007260166413602773}}}}