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Hello?\n\nChannel 0: Hello? Yes. Hi. Good afternoon, Paul.\n\nChannel 1: No. It's not Paul.\n\nChannel 0: Hi. How's your phone? Oh,\n\nChannel 1: I mean, you know, I get, like, three calls at least a day for that guy over the last, and I've had his this number for twenty five years, and I've been getting his calls for five years. They reckon they're gonna change and they haven't. So if you do get out of Paul, can you tell him to please update his details?\n\nChannel 0: I'm\n\nChannel 1: Thank\n\nChannel 0: going\n\nChannel 1: you\n\nChannel 0: to\n\nChannel 1: very\n\nChannel 0: do that.\n\nChannel 1: much.\n\nChannel 0: Sorry for any inconvenience.\n\nChannel 1: No worries. 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Paul.","start":3.4399998,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.14893261591593424}],"sentiment":"neutral","sentiment_score":0.09541949187405407,"channel":0,"num_words":6,"start":2.24,"end":4.8199997},{"sentences":[{"text":"No.","start":5.3599997,"end":5.6,"sentiment":"neutral","sentiment_score":-0.10408546775579453},{"text":"It's not Paul.","start":5.6,"end":6.66,"sentiment":"neutral","sentiment_score":-0.09725253780682881}],"sentiment":"neutral","sentiment_score":-0.09896077029407024,"channel":1,"num_words":4,"start":5.3599997,"end":6.66},{"sentences":[{"text":"Hi.","start":6.16,"end":6.3999996,"sentiment":"neutral","sentiment_score":-0.06594305485486984},{"text":"How's your phone?","start":6.3999996,"end":7.22,"sentiment":"neutral","sentiment_score":-0.02903064712882042},{"text":"Oh,","start":7.6,"end":8.1,"sentiment":"neutral","sentiment_score":-0.06067117303609848}],"sentiment":"neutral","sentiment_score":-0.042741233855485915,"channel":0,"num_words":5,"start":6.16,"end":8.1},{"sentences":[{"text":"I mean, you know, I get, like, three calls at least a day for that guy over the last, and I've had his this number for twenty five years, and I've been getting his calls for five years.","start":7.8399997,"end":17.835,"sentiment":"neutral","sentiment_score":-0.07794080929536569},{"text":"They reckon they're gonna change and they haven't.","start":17.835,"end":19.435,"sentiment":"neutral","sentiment_score":-0.2537587843835354},{"text":"So if you do get out of Paul, can you tell him to please update his 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much.","start":29.274937,"end":30.394938,"sentiment":"positive","sentiment_score":0.4482887387275696}],"sentiment":"positive","sentiment_score":0.3572247674067815,"channel":1,"num_words":6,"start":28.874937,"end":30.394938},{"sentences":[{"text":"Mhmm.","start":30.274937,"end":30.774937,"sentiment":"neutral","sentiment_score":0.09076744318008424}],"sentiment":"neutral","sentiment_score":0.09076744318008424,"channel":0,"num_words":1,"start":30.274937,"end":30.774937},{"sentences":[{"text":"Bye.","start":30.394938,"end":30.894938,"sentiment":"neutral","sentiment_score":0.04970134049654007}],"sentiment":"neutral","sentiment_score":0.04970134049654007,"channel":1,"num_words":1,"start":30.394938,"end":30.894938}]},"summary":{"result":"success","short":"The customer is upset because they have been receiving calls for someone over the past 25 years and have had five calls for the same person since 2005. They ask the agent to update the account information of the caller, and apologize for any inconvenience. The call ends with the agent thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"So if you do get out of Paul, can you tell him to please update his details?","start_word":63,"end_word":79,"intents":[{"intent":"Update contacts","confidence_score":0.08732259}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Hello? Yes. Hi. Good afternoon, Paul. No. It's not Hi. Paul. How's your phone? Oh, I mean, you know, I get, like, three calls at least a day for that guy over the last, and I've had his this number for twenty five years, and I've been getting his calls for five years. They reckon they're gonna change and they haven't. So if you do get out of Paul, can you tell him to please update his details?","start_word":0,"end_word":79,"sentiment":"neutral","sentiment_score":-0.07797986268997192},{"text":"I'm Thank going you to very do that.","start_word":80,"end_word":87,"sentiment":"positive","sentiment_score":0.4059323370456696},{"text":"much. Sorry for any inconvenience. No worries.","start_word":88,"end_word":94,"sentiment":"neutral","sentiment_score":0.08372832834720612},{"text":"Thank you very much.","start_word":95,"end_word":98,"sentiment":"positive","sentiment_score":0.4453350603580475},{"text":"Mhmm. Bye.","start_word":99,"end_word":100,"sentiment":"neutral","sentiment_score":0.0807272419333458}],"average":{"sentiment":"neutral","sentiment_score":-0.007333237603800186}}}}