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Justin, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, Justin, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And, reason for my call today, Justin, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping sorry. Go ahead. So the last time that we talked to you, I think, based on our record, that would be on the download, sir, if I'm not mistaken. Alright. So this this this would be an old record, sir. Alright. I I I did, sir. But the thing is, I think we were not able to confirm the exact company that you're working with during the conversation? Uh-huh. Yes, sir. Alright. So in your present company, are you working as an a a retired? I see. Okay. Got it, sir. I understand. Okay. No no worries. Thank you. 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Mhmm. Yeah. Really good. Okay. Okay. Mhmm. Mhmm. Yeah. Yep. Totally understand. What but mhmm. What company am I with? Just so I'm we're on the same page. Yeah. See, I left there nearly eight years ago. Yeah. But I'm not sure who you spoke to this time last year, but it certainly wasn't me. Okay. Well, that's usually the first question I ask. So maybe this is not for us? No. I've retired. Okay. Alright. Thanks, Nicole. Bye 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Mhmm. Yeah. Really good. Okay.\n\nOkay. Mhmm. Mhmm. Yeah. Yep.\n\nTotally understand. What but mhmm. What company am I with? Just so I'm we're on the same page. Yeah.\n\nSee, I left there nearly eight years ago. Yeah. But I'm not sure who you spoke to this time last year, but it certainly wasn't me. Okay. Well, that's usually the first question I ask.\n\nSo maybe this is not for us? No. I've retired. Okay. Alright.\n\nThanks, Nicole. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.48,"end":2.98,"sentiment":"neutral","sentiment_score":0.022713348269462585},{"text":"Mhmm.","start":11.12,"end":11.62,"sentiment":"neutral","sentiment_score":0.1282045692205429},{"text":"Yeah.","start":12.639999,"end":12.88,"sentiment":"neutral","sentiment_score":0.2907581329345703},{"text":"Really good.","start":12.88,"end":13.62,"sentiment":"positive","sentiment_score":0.5255621075630188},{"text":"Okay.","start":23.355,"end":23.855,"sentiment":"neutral","sentiment_score":0.0612858347594738}],"sentiment":"neutral","sentiment_score":0.2590143500516812,"num_words":6,"start":2.48,"end":23.855},{"sentences":[{"text":"Okay.","start":35.19,"end":35.69,"sentiment":"neutral","sentiment_score":0.03442975878715515},{"text":"Mhmm.","start":42.71,"end":42.96,"sentiment":"neutral","sentiment_score":0.025050096213817596},{"text":"Mhmm.","start":42.96,"end":43.46,"sentiment":"neutral","sentiment_score":0.01922043412923813},{"text":"Yeah.","start":45.165,"end":45.665,"sentiment":"neutral","sentiment_score":0.03957757353782654},{"text":"Yep.","start":51.965,"end":52.465,"sentiment":"neutral","sentiment_score":0.04210968315601349}],"sentiment":"neutral","sentiment_score":0.03207750916481018,"num_words":5,"start":35.19,"end":52.465},{"sentences":[{"text":"Totally understand.","start":67.29,"end":68.27,"sentiment":"neutral","sentiment_score":0.0008657393045723438},{"text":"What but mhmm.","start":68.81,"end":70.909996,"sentiment":"neutral","sentiment_score":-0.08230750759442647},{"text":"What company am I with?","start":71.049995,"end":72.25,"sentiment":"neutral","sentiment_score":-0.049359752982854846},{"text":"Just so I'm we're on the same page.","start":72.25,"end":74.085,"sentiment":"neutral","sentiment_score":-0.025473197689279914},{"text":"Yeah.","start":84.725,"end":84.965,"sentiment":"neutral","sentiment_score":-0.037499964237213135}],"sentiment":"neutral","sentiment_score":-0.03859343972841376,"num_words":19,"start":67.29,"end":84.965},{"sentences":[{"text":"See, I left there nearly eight years ago.","start":84.965,"end":87.865,"sentiment":"neutral","sentiment_score":-0.06941109150648117},{"text":"Yeah.","start":92.36,"end":92.600006,"sentiment":"neutral","sentiment_score":-0.05420131981372833},{"text":"But I'm not sure who you spoke to this time last year, but it certainly wasn't me.","start":92.600006,"end":96.94,"sentiment":"neutral","sentiment_score":-0.1306844603489427},{"text":"Okay.","start":106.235,"end":106.555,"sentiment":"neutral","sentiment_score":-0.0729231983423233},{"text":"Well, that's usually the first question I ask.","start":106.555,"end":109.215,"sentiment":"neutral","sentiment_score":-0.08466380275785923}],"sentiment":"neutral","sentiment_score":-0.10232455709150859,"num_words":35,"start":84.965,"end":109.215},{"sentences":[{"text":"So maybe this is not for us?","start":115.034996,"end":116.76,"sentiment":"neutral","sentiment_score":-0.3026278465986252},{"text":"No.","start":123.8,"end":124.200005,"sentiment":"neutral","sentiment_score":-0.17006145417690277},{"text":"I've retired.","start":124.200005,"end":124.86,"sentiment":"neutral","sentiment_score":-0.16274432092905045},{"text":"Okay.","start":131.41495,"end":131.91495,"sentiment":"neutral","sentiment_score":0.024974394589662552},{"text":"Alright.","start":132.05495,"end":132.37494,"sentiment":"neutral","sentiment_score":0.054104190319776535}],"sentiment":"neutral","sentiment_score":-0.21123886977632841,"num_words":12,"start":115.034996,"end":132.37494},{"sentences":[{"text":"Thanks, Nicole.","start":132.37494,"end":133.01494,"sentiment":"neutral","sentiment_score":0.22419974952936172},{"text":"Bye bye.","start":133.01494,"end":133.75494,"sentiment":"neutral","sentiment_score":0.11136864498257636}],"sentiment":"neutral","sentiment_score":0.16778419725596905,"num_words":4,"start":132.37494,"end":133.75494}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yeah. Good afternoon. Justin, it's Ronald from Cloud Solution IT.\n\nChannel 1: Mhmm.\n\nChannel 0: How are you today?\n\nChannel 1: Yeah. Really good.\n\nChannel 0: Alright. Okay. Wonderful. Justin, I hope you still remember the company because the last time that we touched base with you, it was October of last year.\n\nChannel 1: Okay.\n\nChannel 0: And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.\n\nChannel 1: Okay.\n\nChannel 0: Name of the company again, Justin, it's Cloud Solution IT. We are a managed service provider. We are also\n\nChannel 1: Mhmm. Mhmm.\n\nChannel 0: Microsoft trusted partner providing\n\nChannel 1: Yeah.\n\nChannel 0: services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage\n\nChannel 1: Yep.\n\nChannel 0: three six five, Power BI, and many more. And, reason for my call today, Justin, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.\n\nChannel 1: Totally\n\nChannel 0: And\n\nChannel 1: understand. What\n\nChannel 0: we're\n\nChannel 1: but\n\nChannel 0: hoping\n\nChannel 1: mhmm.\n\nChannel 0: sorry. Go\n\nChannel 1: What\n\nChannel 0: ahead.\n\nChannel 1: company am I with? Just so I'm we're on the same page.\n\nChannel 0: So the last time that we talked to you, I think, based on our record, that would be on the download, sir, if I'm not mistaken.\n\nChannel 1: Yeah. See, I left there nearly eight years ago.\n\nChannel 0: Alright. So this this this would be an old record, sir.\n\nChannel 1: Yeah.\n\nChannel 0: Alright.\n\nChannel 1: But I'm not sure who you spoke to this time last year, but it certainly wasn't me.\n\nChannel 0: I I I did, sir. But the thing is, I think we were not able to confirm the exact company that you're working with during the conversation?\n\nChannel 1: Okay. Well, that's usually the first question I ask.\n\nChannel 0: Uh-huh. Yes, sir.\n\nChannel 1: So maybe this is not for us?\n\nChannel 0: Alright. So in your present company, are you working as an\n\nChannel 1: No.\n\nChannel 0: a\n\nChannel 1: I've retired.\n\nChannel 0: a retired? I see. Okay. Got it, sir. I understand.\n\nChannel 1: Okay. Alright.\n\nChannel 0: Okay.\n\nChannel 1: Thanks, Nicole.\n\nChannel 0: No\n\nChannel 1: Bye bye.\n\nChannel 0: no worries. Thank you. Alright.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.48,"end":2.98,"sentiment":"neutral","sentiment_score":0.022713348269462585}],"sentiment":"neutral","sentiment_score":0.022713348269462585,"channel":1,"num_words":1,"start":2.48,"end":2.98},{"sentences":[{"text":"Yeah.","start":4.7999997,"end":5.12,"sentiment":"neutral","sentiment_score":0.09112218022346497},{"text":"Good afternoon.","start":5.12,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.25417373329401016},{"text":"Justin, it's Ronald from Cloud Solution 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Ronald explains that he is only interested in an introductory meeting to introduce the company and reference an old record from the previous year. Justin asks if Ronald is working as an former employee and Ronald confirms that he is not. They briefly discuss the retirement of the customer before ending the call."},"intents":{"segments":[{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Okay.","start_word":47,"end_word":74,"intents":[{"intent":"Arrange meeting","confidence_score":0.05939565}]}]},"sentiments":{"segments":[{"text":"Hello? Yeah. Good afternoon. Justin, it's Ronald from Cloud Solution IT. Mhmm. How are you today? Yeah.","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.17642974853515625},{"text":"Really good.","start_word":17,"end_word":18,"sentiment":"positive","sentiment_score":0.5103785395622253},{"text":"Alright.","start_word":19,"end_word":19,"sentiment":"neutral","sentiment_score":0.2981533110141754},{"text":"Okay. Wonderful.","start_word":20,"end_word":21,"sentiment":"positive","sentiment_score":0.4494399428367615},{"text":"Justin, I hope you still remember the company because the last time that we touched base with you, it was October of last year. Okay. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Okay. Name of the company again, Justin, it's Cloud Solution IT. We are a managed service provider. We are also Mhmm. Mhmm. Microsoft trusted partner providing Yeah. services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage Yep. three six five, Power BI, and many more. And, reason for my call today, Justin, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. Totally And understand. What we're but hoping mhmm. sorry. Go What ahead. company am I with? Just so I'm we're on the same page. So the last time that we talked to you, I think, based on our record, that would be on the download, sir, if I'm not mistaken. Yeah. See, I left there nearly eight years ago. Alright. So this this this would be an old record, sir. Yeah. Alright. But I'm not sure who you spoke to this time last year, but it certainly wasn't me. I I I did, sir. But the thing is, I think we were not able to confirm the exact company that you're working with during the conversation? Okay. Well, that's usually the first question I ask. Uh-huh. Yes, sir. So maybe this is not for us? Alright. So in your present company, are you working as an No. a I've retired. a retired? I see. Okay. Got it, sir. I understand. Okay. Alright. Okay. Thanks, Nicole. No Bye bye. no worries. Thank you. Alright.","start_word":22,"end_word":322,"sentiment":"neutral","sentiment_score":-0.01172693446278572}],"average":{"sentiment":"neutral","sentiment_score":0.008683834473292034}}}}